Quick Reference Guide

QUICK REFERENCE GUIDE

Mitel MiVoice 6930 IP Phone Basic call handling

Getting started Making a call

1. Lift the handset or press the key.

Programmable Keys 2. If required, dial the prefix for external calls
Softkeys 12 programmable, multi-function using the keypad.
Five state-sensitive self-labeling keys allowing up to Goodbye
softkeys. 72 functions. 3. Dial the number.
Contacts Ends an active
Displays call. Also exits
a list of your lists (such as Ending a call
contacts the Call History)
and menus Place the handset on its cradle, press the End Call softkey, or press the key.
(such as the
Static Settings
Call History menu) without Answering a call
Displays a saving changes.
list of your Lift the handset for handset operation or press the key for handsfree operation.
missed, dialed
and answered
calls. Redial Redialing
Displays a list
of your outgoing Press the Redial softkey once or the key twice to call the last dialed number as
Voicemail
calls.
Provides displayed on the Home screen
access to
your voicemail or
service. Hold
Places an active
call on hold. Press the key once to access a list of recently dialed numbers. Use the Up and
Static Settings
Provides Down navigation keys to scroll through the entries and the Select button or Dial softkey
services and to redial the selected number.
options that Mute
allow you to Mutes the
customize microphone Muting
your phone. so that your
caller cannot Press the key while on an active call to mute the microphone for your handset,
hear you.
Navigation/Select
headset, or speaker. Press the key again to unmute the audio.
Volume Speaker/Headset
Adjusts the Multi-directional navigation Toggles the phone’s audio between speaker
volume for keys that allow you navigate and headset. If you are using a DHSG/EHS Holding and resuming
the ringer, through the phone’s UI. headset, ensure that the headset jack adapter is
handset, Pressing the center Select removed from the headset port. See the Mitel MiVoice
speaker, button sets options and 6930 IP Phone Installation Guide for more details. 1. To place a call on hold, press the key when connected to the call. A (hold)
and headset. performs various actions icon flashes on the applicable Line key.
such as dialing out from Warning!
Contacts or Call History. The headset port is for headset use only. 2. To resume the call, press the applicable Line key
On the Home screen, Plugging any other devices into this port
the left and right navigation may cause damage to the phone and will
keys can be used to access void your warranty.
the additional pages of Note: For details on all the available features and options please refer to the Mitel MiVoice 6930 IP
programmable keys. Phone User Guide.

© Copyright 2016, Mitel Networks Corporation. All Rights Reserved.

The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
Quick Reference Guide
QUICK REFERENCE GUIDE
User Interface (UI) overview Applications
Home screen Contacts
The Home screen displays the date and time along with the last dialed number. It is the The Contacts application is your personal phone book and directory, conveniently stored
default screen displayed when the phone is in an idle state. within your phone. The Mitel MiVoice 6930 IP Phone supports a localized Personal
directory, interoperability with LDAP (corporate) directories, and enhanced MobileLink
Programmable Keys
functionality, which allows you to sync your mobile contacts with your 6930 IP Phone.
Your Number Status Indicators

Prime Line Key Network Connected

Contact
Solid - Available Search Field
Attempting Connection Folders
Blinking - Ringing Disconnected
Bluetooth Enabled Contact Details
Last Number Number of (Name and Number)
Dialed Headset Connected Contacts
in Folder
Mobile Connected Scrollbar
Programmable Key
Page Indicator Call Forward Always
Dots indicate Delete Contact Add New
the number of Missed Calls Softkey Contact Softkey
programmable key
“pages” and its Do Not Disturb
relative position.
Hotdesk User Dial Softkey
Date and Time State-Sensitive
Softkeys Voicemail Pending

Making a call using the Contacts application

Call screen
When on an active call, all the essential information regarding the call is displayed on 1. Press the key to access the Contacts application.
screen, including the caller’s avatar, name or number, and call duration timer. The context-
sensitive softkeys also change allowing you access to more call handling features. 2. Navigate to the respective contacts folder and scroll through the contacts by using the
navigation keys
Prime Line Key
or
Avatar
Enter characters using the keypad and press the Search softkey to use the search
Busy
feature.
On Hold
3. When the applicable contact is highlighted, press the Select button or Dial softkey to
Call Timer
place a call using the entry’s default phone number
or
Conference To place a call to a different phone number defined for the entry (for example, a mobile
Softkey Caller ID number), press the Right navigation key, highlight the phone number you want to call
using the Up or Down navigation keys, and press the Select button or Dial softkey.

Transfer Softkey End Call Softkey

© Copyright 2016, Mitel Networks Corporation. All Rights Reserved.

The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
Quick Reference Guide

Call History 4. Press the Transfer softkey or hang up the handset to complete an unattended call
The Call History application is a stored log of your missed, outgoing, and received calls. transfer
You can view, delete, and dial out to call history entries as well as copy entries to your or
Contacts application. Wait for an answer, consult, and then press the Transfer softkey or hang up the
handset to complete an attended transfer.

Creating a multi-party conference call

Call History Call Type Indicator
Filters 1. Ensure you are on active call with one of the parties with whom you wish to create a
Missed Call conference.
Outgoing Call 2. Press the Add User softkey.
Received Call The active call is placed on hold.
Copy to 3. Enter the conference target’s number.
Contacts Scrollbar
4. Wait for an answer, consult, and then press the Join Calls softkey to create the three-
Entry Details way conference call.
(Name/Number,
Time, Date) 5. Repeat steps 2 to 4 to add an additional party to the conference.

Dial Softkey Delete Entry

Softkey Speed Call programmable key configuration
Using the Call History application
A Speed Call key allows you to dial a specified number with one key press. Speed Call keys
can be useful as they can be programmed to dial directly to an internal or external number or
1. Press the key to access the Call History application. quickly access features that use feature access codes. You can also transfer calls to or
2. Scroll through the lists by using the navigation keys. To view additional entry details, create conference calls using your Speed Call keys in place of dialing out manually.
press the Right navigation key when the entry is highlighted.
Note: Configuring a programmable key using the press-and-hold method is only available if enabled by
3. Press the Select button or Dial softkey to place a call to the respective entry your System Administrator.
or
Press the Add Contact softkey to copy the entry to your Contacts application Programming a Speed Call key
or
Press the Delete softkey to delete the entry from your Call History. 1. Press and hold the applicable programmable key (for 0-5 seconds) until the Label
Name field is displayed.

Advanced call handling 2. In the Label Name field, enter a label to apply to the key.
Note: Use the ABC 4 softkey to specify uppercase letters or lowercase letters when entering the label.
The Mitel MiVoice 6930 IP Phone provides convenient methods for transferring calls and
establishing conference calls. 3. Press the down navigation key to move to the Number field and enter the number
using the dialpad keys.
Transferring a call 4. (Optional) Press the down navigation key to move to the Private checkbox and press
1. Ensure you are on active call with the party you wish to transfer. the Select button to make the key a Private Speed Call key. When a Private Speed
2. Press the Transfer softkey. Call key is pressed, the call is considered private and caller ID information is not
The active call is placed on hold. displayed in the phone’s call history.

3. Enter the transfer recipient’s number. 5. Press the Save softkey to save the information to the key you selected.
Note: Other features such as Phone Lock, Call Forward Always, Do Not Disturb, and Account Code
keys can be programmed using the press-and-hold method (if enabled by your System Administrator).
© Copyright 2016, Mitel Networks Corporation. All Rights Reserved.
For more information, please refer to the Mitel MiVoice 6930 IP Phone User Guide.
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
Quick Reference Guide
QUICK REFERENCE GUIDE
MobileLink features Syncing mobile contacts
The Mitel MiVoice 6930 IP Phone automatically attempts to sync your mobile contacts to
The Mitel MiVoice 6930 IP Phone supports MobileLink, a feature that provides seamless the Contacts application upon pairing and connection.
mobile integration using Bluetooth wireless technology. MobileLink highlights include the
ability to: To manually update your mobile clients:
• Sync your mobile phone’s contact list with your 6930 IP Phone. 1. Press the key to access the Contacts application.
• Answer a mobile phone call using your 6930 IP Phone. 2. Navigate to the Mobile contacts folder.
• Move active calls between the 6930 IP Phone and your mobile phone. 3. Press the Update softkey.
The Mitel MiVoice 6930 IP Phone attempts to re-synchronize and update your mobile
Note: MobileLink features are available only if your Administrator has enabled them. Contact your
Administrator for details on how to enable MobileLink functionality on your phone. contacts.

Pairing a mobile phone using Bluetooth Note: If the update fails, a failed to retrieve contacts message displays on screen. Press Retry to
attempt to update again, or Cancel to cancel the attempt.
1. Press the key, navigate to Bluetooth setting, and press the Select button or
Select softkey.
Answering an incoming mobile call using your Mitel MiVoice 6930
2. Press the Turn On softkey to enable Bluetooth functionality. IP Phone
Ensure your mobile phone is discoverable as the Mitel MiVoice 6930 IP Phone
When your mobile phone is paired and connected to your Mitel MiVoice 6930 IP Phone,
automatically scans for available Bluetooth devices. incoming calls on your mobile phone will be indicated on your 6930 IP Phone as well.
Note: For information on how to make your mobile phone Bluetooth discoverable, refer to the
Mobile Line Key
documentation provided with your respective mobile phone. Solid - Idle
Caller Avatar

3. When your mobile phone has Blinking - Ringing

been discovered, use the Busy
Mobile Caller ID
navigation keys to highlight the Blinking - Ongoing
respective entry on the list of Call on Mobile
available devices and press the On Hold
Select button or Pair softkey. Not Connected Decline Softkey
A Bluetooth pairing request
displays on both the Mitel
Answer Softkey
MiVoice 6930 IP Phone and your
mobile device.
4. Ensure the pairing code matches Lift the handset for handset operation or press the key, blinking Bluetooth
on both devices and press Yes
Line key, or Answer softkey for handsfree operation.
on the Mitel MiVoice 6930 IP Phone and acknowledge the pairing request on your
mobile phone.
The Mitel MiVoice 6930 IP Phone attempts to pair the mobile phone and if successful, Moving the audio of an active mobile call between your mobile phone and
automatically attempts to connect to the mobile phone. Mitel MiVoice 6930 IP Phone
Press the Push call softkey to push the mobile call’s audio from your Mitel MiVoice 6930
Note: If pairing or connecting fails, a failed error message displays on screen. Press Retry to attempt to IP Phone to your mobile phone
pair or connect again, or Cancel to cancel the attempt. or

5. Press OK to acknowledge the successful connection. Press the Mobile Line key to pull the mobile call’s audio from your mobile phone to
The connected mobile phone is added to the list of Paired Devices and is ready to use. the Mitel MiVoice 6930 IP Phone.

© Copyright 2016, Mitel Networks Corporation. All Rights Reserved.

The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.