NetBackup™ Release

Notes

Release 10.2.0.1

Document Version 1
NetBackup™ Release Notes
Last updated: 2023-06-15

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 Contents

Chapter 1 About NetBackup 10.2.0.1 ............................................... 7

About the NetBackup 10.2.0.1 release ................................................ 7

About NetBackup Late Breaking News ............................................... 8
About NetBackup third-party legal notices ........................................... 8

Chapter 2 New features, enhancements, and changes .............. 9

About new enhancements and changes in NetBackup ........................... 9

NetBackup 10.2.0.1 new features, changes, and enhancements ............ 10
Changes in Veritas terminology ................................................. 10
NetBackup 10.2.0.1 support additions and changes ...................... 11
Several shutdown commands to be deprecated in a future release
..................................................................................... 11
Update cloud configuration file on the primary server immediately
after install or upgrade to NetBackup 10.2.0.1 ........................ 11

Chapter 3 Operational notes .............................................................. 14

About NetBackup 10.2.0.1 operational notes ...................................... 14

NetBackup installation and upgrade operational notes ......................... 15
If NetBackup 10.2.0.1 upgrade fails on Windows, revert to previous
log folder structure ............................................................ 15
Native installation requirements ................................................. 15
NetBackup servers must use a host name that is compliant with
RFC 1123 and RFC 952 .................................................... 16
About support for HP-UX Itanium vPars SRP containers ................. 16
NetBackup administration and general operational notes ...................... 17
Changes to database commands .............................................. 17
Multiple postgres processes on Linux NetBackup servers .............. 17
For some workload environments, reduce the size of the job
database before upgrade ................................................... 18
NetBackup administration interface operational notes .......................... 18
Delay in NetBackup web UI when adding or removing columns in
Catalog area ................................................................... 19
Job actions not available for workload administrators with limited
RBAC permissions on assets .............................................. 19
 Contents 5

Intermittent issues with X forwarding of NetBackup Administration

Console ......................................................................... 20
NetBackup Administration Console fails in Simplified Chinese
UTF-8 locale on Solaris SPARC 64-bit systems with Solaris
10 Update 2 or later .......................................................... 20
NetBackup Bare Metal Restore operational notes ............................... 20
After PIT restore, "The host ID does not exist" error appears ........... 21
NetBackup services may not start automatically after BMR restore
on a Linux client ............................................................... 21
BMR direct P2V VM conversion task fails with status code 7 ........... 21
NetBackup Snapshot Manager (formerly NetBackup CloudPoint) ........... 22
Backups from snapshot jobs for NAS data protection policy fail
with error 927 .................................................................. 22
NetBackup for NDMP operational notes ............................................ 23
Parent directories in the path of a file may not be present in an
NDMP incremental image .................................................. 23
NetBackup for OpenStack operational notes ...................................... 23
CentOS repository mirror URL is updated .................................... 23
NetBackup for OpenStack Datamover API (NBOSDMAPI) service
times out in the haproxy connection ..................................... 23
Instance volumes in the incremental backups cannot be mounted
..................................................................................... 24
NetBackup primary server does not re-issue the token if
NetBackup VM is a 3-node cluster ...................................... 24
Success message appears along with the error message when
you delete the policy that has snapshots ............................... 24
Unable to connect to NetBackup primary server using NBCA .......... 24
Excluded Ceph Volume after restore is not mountable or
formattable ..................................................................... 25
Restored VMs have blank metadata config_drive attached ............. 25
NBOSVM reconfig fails when you add new NetBackup VM to the
cluster ........................................................................... 25
Database does not sync after NetBackup cluster gets new nodes
..................................................................................... 25
Data on boot disk gets backed up despite exclusion ..................... 25
After reinitialization and import, OpenStack certificates are missing
..................................................................................... 26
CLI import changes scheduler trust value to disabled .................... 26
Unable to get node details after you reinitialize the NetBackup
Appliance ....................................................................... 26
Snapshots fails with "object is not subscriptable" for many policy
jobs at the exact same time ............................................... 26
 Contents 6

No operation is permitted in insecure way for SSL-enabled

Keystone URL ................................................................ 26
NetBackup internationalization and localization operational notes ........... 27
Support for localized environments in database and application
agents ........................................................................... 27
Certain NetBackup user-defined strings must not contain non-US
ASCII characters .............................................................. 28

Appendix A About SORT for NetBackup Users ............................... 29

About Veritas Services and Operations Readiness Tools ...................... 29

Appendix B NetBackup installation requirements ........................... 31

About NetBackup installation requirements ........................................ 31
Required operating system patches and updates for NetBackup ............ 32
NetBackup 10.2.0.1 binary sizes ...................................................... 33

Appendix C NetBackup compatibility requirements ....................... 36

About compatibility between NetBackup versions ................................ 36

About NetBackup compatibility lists and information ............................ 37
About NetBackup end-of-life notifications .......................................... 37

Appendix D Other NetBackup documentation and related

documents ..................................................................... 39
About related NetBackup documents ................................................ 39
 Chapter 1
About NetBackup 10.2.0.1
This chapter includes the following topics:

■ About the NetBackup 10.2.0.1 release

■ About NetBackup Late Breaking News

■ About NetBackup third-party legal notices

About the NetBackup 10.2.0.1 release

The NetBackup Release Notes document is meant to act as a snapshot of
information about a version of NetBackup at the time of its release. Old information
and any information that no longer applies to a release is either removed from the
release notes or migrated elsewhere in the NetBackup documentation set.
See “About new enhancements and changes in NetBackup” on page 9.

About EEBs and release content

NetBackup 10.2.0.1 incorporates fixes to many of the known issues that affected
customers in previous versions of NetBackup. Some of these fixes are associated
with the customer-specific issues. Several of the customer-related fixes that were
incorporated into this release were also made available as emergency engineering
binaries (EEBs).
Listings of the EEBs and Etracks that document the known issues that have been
fixed in NetBackup 10.2.0.1 can be found on the Veritas Operations Readiness
Tools (SORT) website and in the NetBackup Emergency Engineering Binary Guide.
See “About Veritas Services and Operations Readiness Tools” on page 29.

About NetBackup appliance releases

The NetBackup appliances run a software package that includes a preconfigured
version of NetBackup. When a new appliance software release is developed, the
 About NetBackup 10.2.0.1 8
About NetBackup Late Breaking News

latest version of NetBackup is used as a basis on which the appliance code is built.
For example, NetBackup Appliance 3.1 is based on NetBackup 8.1 This development
model ensures that all applicable features, enhancements, and fixes that were
released within NetBackup are included in the latest release of the appliance.
The NetBackup appliance software is released at the same time as the NetBackup
release upon which it is based, or soon thereafter. If you are a NetBackup appliance
customer, make sure to review the NetBackup Release Notes that correspond to
the NetBackup appliance version that you plan to run.
Appliance-specific documentation is available at the following location:
http://www.veritas.com/docs/000002217

About NetBackup Late Breaking News

For the most recent NetBackup news and announcements, visit the NetBackup
Late Breaking News website at the following location:
http://www.veritas.com/docs/000040237
Other NetBackup-specific information can be found at the following location:
https://www.veritas.com/support/en_US/15143.html

About NetBackup third-party legal notices

NetBackup products may contain third-party software for which Veritas is required
to provide attribution. Some of the third-party programs are available under open
source or free software licenses. The license agreement accompanying NetBackup
does not alter any rights or obligations that you may have under those open source
or free software licenses.
The proprietary notices and the licenses for these third-party programs are
documented in the NetBackup Third-party Legal Notices document, which is
available at the following website:
https://www.veritas.com/about/legal/license-agreements
 Chapter 2
New features,
enhancements, and
changes
This chapter includes the following topics:

■ About new enhancements and changes in NetBackup

■ NetBackup 10.2.0.1 new features, changes, and enhancements

About new enhancements and changes in

NetBackup
In addition to new features and product fixes, NetBackup releases often contain
new customer-facing enhancements and changes. Examples of common
enhancements include new platform support, upgraded internal software
components, interface changes, and expanded feature support. Most new
enhancements and changes are documented in the NetBackup Release Notes and
the NetBackup compatibility lists.

Note: The NetBackup Release Notes only lists the new platform support that begins
at a particular NetBackup version level at the time of its release. However, Veritas
routinely backdates platform support to previous versions of NetBackup. Refer to
the NetBackup Compatibility List for all Versions for the most up-to-date platform
support listings.

See “About the NetBackup 10.2.0.1 release” on page 7.

See “About NetBackup compatibility lists and information” on page 37.
 New features, enhancements, and changes 10
NetBackup 10.2.0.1 new features, changes, and enhancements

NetBackup 10.2.0.1 new features, changes, and

enhancements
New features, changes, and enhancements in NetBackup 10.2.0.1 are grouped
below by category. Select a link to read more information about the topic.

New features
■ Changes in Veritas terminology

Secure communication features, changes, and

enhancements
■
Note: Before you install or upgrade to NetBackup 10.2.0.1 from a release earlier
than 8.1, make sure that you read and understand the NetBackup Read This
First for Secure Communications document. NetBackup 8.1 includes many
enhancements that improve the secure communications of NetBackup
components. The NetBackup Read This First for Secure Communications
document describes the features and benefits of these enhancements:
NetBackup Read This First for Secure Communications

Support changes and enhancements

■ NetBackup 10.2.0.1 support additions and changes
■ Several shutdown commands to be deprecated in a future release

Cloud-related changes and enhancements

■ Update cloud configuration file on the primary server immediately after install
or upgrade to NetBackup 10.2.0.1

Changes in Veritas terminology

To modernize our terminology, Veritas has begun to replace certain outdated terms
with more current terms.

Note: As Veritas continues to update its terminology, the deprecated terms and
the new terms may be used interchangeably.

Deprecated term New term

Master Primary
 New features, enhancements, and changes 11
NetBackup 10.2.0.1 new features, changes, and enhancements

Deprecated term New term

Slave Secondary or media server

Whitelist or white list Allowed list

Blacklist or black list Blocked list

White hat Ethical

Black hat Unethical

NetBackup 10.2.0.1 support additions and changes

Note: This information is subject to change. See the NetBackup Compatibility List
for all Versions for the most recent product and services support additions and
changes.

The following products and services are supported starting with NetBackup 10.2.0.1:
■ BMR Client/Boot support for Solaris 11.4 x86

Several shutdown commands to be deprecated in a future release

A new, fully documented command for shutting down NetBackup processes and
daemons will be provided in an upcoming release. At that point, the following
commands will no longer be available:
■ bp.kill_all

■ bpdown

■ bpclusterkill

Please plan accordingly. The new command will be announced in future release
notes and in the NetBackup Commands Reference Guide.

Update cloud configuration file on the primary server immediately

after install or upgrade to NetBackup 10.2.0.1
If you use cloud storage in your NetBackup environment, you may need to update
your cloud configuration file on the NetBackup primary server immediately after
you install or upgrade to NetBackup 10.2.0.1. If a cloud provider or related
enhancement is not available in the cloud configuration file after you upgrade to
NetBackup 10.2.0.1, related operations fail.
 New features, enhancements, and changes 12
NetBackup 10.2.0.1 new features, changes, and enhancements

Veritas continuously adds new cloud support to the cloud configuration files between
releases. Updating your cloud configuration files is necessary only if your cloud
storage provider was added to the cloud configuration package after version 2.10.0.
The following cloud support has been added to version 2.10.8 and later but was
not included in the NetBackup 10.2.0.1 final build:
■ Amazon Glacier Instant Retrieval (IR)
■ VAST Data (S3)
■ Backblaze B2 Cloud Storage (S3)
■ DataCore Swarm (S3)
■ iTernity iCAS FS (S3)
■ Quantum ActiveScale Glacier Storage Class
■ Spectra Vail (S3)
■ STACKIT Object Storage (S3)
■ NEC Cloud IaaS Object Storage N2 (S3)
■ Amazon (S3) - Asia Pacific (Jakarta) region
■ Amazon (S3) – ME (UAE) region
■ Google (S3) - Asia South2 (Delhi) region
■ Google (S3) - Australia-Southeast2 (Melbourne) region
■ Google (S3) - EU West8 (Milan) region
■ Google (S3) - EU West9 (Paris) region
■ Google (S3) – ME West 1 region
■ Google (S3) - EU Southwest1 (Madrid) region
■ Google (S3) - North America Northeast2 (Toronto) region
■ Google (S3) - US East5 (Columbus) region
■ Google (S3) - US South1 (Dallas) region
■ Wasabi (S3) - AP Southeast 1 (Singapore) region
■ Wasabi (S3) - AP Southeast 2 (Sydney) region
■ Wasabi (S3) - EU Central 2 (Frankfurt) region
■ Wasabi (S3) - CA Central 1 (Toronto) region
■ Wasabi (S3) - EU West 2 (Paris) region
For the latest cloud configuration package, see the following article:
 New features, enhancements, and changes 13
NetBackup 10.2.0.1 new features, changes, and enhancements

https://www.veritas.com/content/support/en_US/downloads/update.UPD971796
For additional information on adding cloud storage configuration files, refer to the
following tech note:
http://www.veritas.com/docs/100039095
 Chapter 3
Operational notes
This chapter includes the following topics:

■ About NetBackup 10.2.0.1 operational notes

■ NetBackup installation and upgrade operational notes

■ NetBackup administration and general operational notes

■ NetBackup administration interface operational notes

■ NetBackup Bare Metal Restore operational notes

■ NetBackup Snapshot Manager (formerly NetBackup CloudPoint)

■ NetBackup for NDMP operational notes

■ NetBackup for OpenStack operational notes

■ NetBackup internationalization and localization operational notes

About NetBackup 10.2.0.1 operational notes

NetBackup operational notes describe and explain important aspects of various
NetBackup operations that may not be documented elsewhere in the NetBackup
documentation set or on the Veritas Support website. The operational notes can
be found in the NetBackup Release Notes for each version of NetBackup. Typical
operational notes include known issues, compatibility notes, and additional
information about installation and upgrade.
Operational notes are often added or updated after a version of NetBackup has
been released. As a result, the online versions of the NetBackup Release Notes or
other NetBackup documents may have been updated post-release. You can access
the most up-to-date version of the documentation set for a given release of
NetBackup at the following location on the Veritas Support website:
 Operational notes 15
NetBackup installation and upgrade operational notes

NetBackup Release Notes, Administration, Installation, Troubleshooting, Getting

Started, and Solutions Guides

NetBackup installation and upgrade operational

notes
NetBackup can be installed and upgraded in heterogeneous environments using
a variety of methods. NetBackup is also compatible with a mixture of servers and
clients that are at various release levels in the same environment. This topic contains
some of the operational notes and known issues that are associated with the
installation, upgrade, and software packaging of NetBackup 10.2.0.1.

If NetBackup 10.2.0.1 upgrade fails on Windows, revert to previous

log folder structure
The legacy log folder structure for non-root or non-admin invoked process logs has
changed. The new folder structure is created under the process log directory name.
For more information, refer to the File name format for legacy logging section from
the Veritas NetBackup Logging Reference Guide.
For Windows, if the upgrade to NetBackup 10.2.0.1 fails and rollback occurs, run
the following command to continue working on an earlier NetBackup version:
mklogdir.bat -fixFolderPerm

For more information, refer to the mklogdir command from the Veritas NetBackup
Commands Reference Guide.

Native installation requirements

In NetBackup 8.2, a change was made to initial installs such that the answer file is
now required. This change may have some negative effect on users who want to
use the native packages to create VM templates or otherwise install the NetBackup
packages without configuring the product. On Linux, one possible way of obtaining
the previous behavior is with the –noscripts option of the RPM Package Manager.
Providing this option when installing the VRTSnbpck package avoids the configuration
steps. This option does not need to be provided when you install other packages.
The answer file must still exist, but the only value that must be provided is the role
of the machine, either a client or a media server. For example:

echo "MACHINE_ROLE=CLIENT" > /tmp/NBInstallAnswer.conf

rpm -U --noscripts VRTSnbpck.rpm
rpm -U VRTSpbx.rpm VRTSnbclt.rpm VRTSpddea.rpm
 Operational notes 16
NetBackup installation and upgrade operational notes

NetBackup servers must use a host name that is compliant with RFC
1123 and RFC 952
Starting with NetBackup 8.0, all NetBackup server names must use a host name
that is complaint with RFC 1123 ("Requirements for Internet Hosts - Application
and Support") and RFC 952 ("DOD Internet Host Table Specification") standards.
These standards include the supported and unsupported characters that can be
used in a host name. For example, the underscore character ( _ ) is not a supported
character for host names.
More information is available about these standards and about this issue:
RFC 952
RFC 1123
http://www.veritas.com/docs/000125019
These standards should be applied to all computing hosts, including all NetBackup
hosts. To accommodate legacy environments and functionality, features of
NetBackup that were implemented before 2010 continue to allow some
non-compliant characters. But newer features, as well as more recently integrated
3rd-party components, are not tested with nor expected to be compatible with host
names that do not adhere to the industry standards.
In some situations, it may be possible to configure name services with a network
hostname alias that is standards-compliant, and then use the alias when you
configure NetBackup. But using host names that are standards-compliant is the
only way to ensure compatibility with all features.

About support for HP-UX Itanium vPars SRP containers

Hewlett-Packard Enterprise (HPE) introduced a new type of container for HP-UX
Virtual Partitions (vPars)-enabled servers called Secure Resource Partitions (SRPs).
As part of the security changes introduced by SRPs, native HP-UX install tools such
as swinstall and swremove are disabled from being run within the SRP
environment. The swinstall and swremove tools can only be called from the global
host running vPars, which then pushes the native packages to the SRP containers.
NetBackup only supports installing into the global view. NetBackup installation fails
if you try to install into an HPE Itanium SRP container (private file system, shared
file system, or workload).
 Operational notes 17
NetBackup administration and general operational notes

NetBackup administration and general operational

notes
NetBackup provides a complete, flexible data protection solution for a variety of
platforms. The platforms include Windows, UNIX, and Linux systems. In addition
to a standard set of data protection features, NetBackup can also utilize several
other licensed and non-licensed components to better protect a variety of different
systems and environments. This topic contains some of the general operational
notes and known issues that are associated with the administration of NetBackup
10.2.0.1.

Changes to database commands

As a result of the change to the NetBackup Scale-Out Relational Database in
NetBackup 10.2.0.1, some options for database commands have been changed
or removed.

nbdb_* commands changes

The commands nbdb_admin -start and nbdb_admin -stop no longer start and
stop a specific database in the NetBackup database server. Now they start or stop
the NetBackup database server. On Windows, any dependent services are also
stopped. You must manually restart these services when you start the NetBackup
database server again.

Note: Before you take the NetBackup database server offline with the -stop option,
stop all services that are running except the NetBackup Scale-Out Relational
Database.

-staging option removed

The -staging option is removed from the following commands: cat_export,
cat_import, and nbdb_unload.

Multiple postgres processes on Linux NetBackup servers

Some users may notice that with the new NetBackup database in 10.2, a number
of instances of postgres run on the NetBackup server. One instance is the primary
server process that runs the database cluster. It is the first process started and
performs recovery operations, initializes shared memory, and runs background
processes.
 Operational notes 18
NetBackup administration interface operational notes

PostgreSQL also spawns additional processes when there is a connection request

from a client process. (For more information, see the PostgreSQL documentation:
https://www.postgresql.org/docs/current/app-postgres.html.) Each background
instance is dedicated to specific purpose. For example: automatic database
maintenance, logging error messages, updating and collecting statistics, and
handling the client connection from the various programs that want to perform
database activities.

For some workload environments, reduce the size of the job database
before upgrade
Following an upgrade to NetBackup 9.1, existing jobs for certain workloads are
assigned an asset namespace to enable access control at an asset level. This
process may take some time. You should reduce the size of the jobs database
before upgrade. This action minimizes the amount of processing required to perform
the association and minimizes the effect on web services performance. Very large
job databases may see an alert regarding high heap space usage.
The affected workloads include: Cloud, Nutanix AHV, RHV, and VMware
For further details see the following article:
http://www.veritas.com/docs/100049808

NetBackup administration interface operational

notes
The NetBackup administrator has a choice of several interfaces to use to administer
NetBackup. All of the interfaces have similar capabilities. This topic contains some
of the operational notes and known issues that are associated with these interfaces
in NetBackup 10.2.0.1.
For more information about the specific NetBackup administration interfaces, refer
to the NetBackup Web UI Administrator's Guide or the NetBackup Administrator's
Guide, Volume I.
For information about how to install the interfaces, refer to the NetBackup Installation
Guide. For information about platform compatibility with the administration consoles,
refer to the various NetBackup compatibility lists available on the Veritas Support
website.
See “About NetBackup compatibility lists and information” on page 37.
 Operational notes 19
NetBackup administration interface operational notes

Delay in NetBackup web UI when adding or removing columns in

Catalog area
In the Catalog area of the web UI, you can add or remove columns from the table
of images. The more images that are displayed, the longer it takes for the interface
to refresh if you add or remove columns. This issue will be fixed in an upcoming
release.

Job actions not available for workload administrators with limited

RBAC permissions on assets
Note following issues for view and managing jobs with the NetBackup web UI:
■ A job does not receive an asset ID until it runs, which means a queued job does
not have an asset ID. Users that have roles with more granular asset permissions
for a workload are not able to view or cancel queued jobs.
This behavior does not affect users with an RBAC role that has full job
permissions or a role that can manage all assets for a particular workload.
■ A job does not receive an asset ID if the asset is not yet discovered. Users that
have roles with more granular asset permissions for a workload are not able to
cancel or restart a job for the asset.
This behavior does not affect users with an RBAC role that has full job
permissions or a role that can manage all assets for a particular workload.

Example 1 - VMware administrator with limited asset

permissions cannot cancel any queued jobs
Consider a user that has RBAC permissions only for a VMware vCenter or one or
more VMs.
■ The user cannot see queued jobs for the vCenter or for the VMs.
■ Similarly, the user is not able to cancel any queued jobs for the vCenter or for
the VMs.

Example 2 - VMware or RHV administrator with limited

asset permissions cannot cancel or restart jobs for
undiscovered assets
Consider a user that has RBAC permissions only for a VMware vCenter or an RHV
server. This user also has one or more job permissions for these assets, but does
not have job permissions for all workload assets.
 Operational notes 20
NetBackup Bare Metal Restore operational notes

■ A new asset is added to the environment, but the discovery process hasn't run
yet.
■ An existing intelligent group is configured so it includes the new asset.
■ When the backup runs, it includes the new asset in the backup.
■ The user is not able to cancel or restart a job for the new asset.

Intermittent issues with X forwarding of NetBackup Administration

Console
Intermittent issues may occur with X forwarding of the NetBackup Administration
Console. This behavior only occurs when you use X forwarding. This issue does
not occur at the local console. The issue is most commonly seen on Linux servers,
but not exclusively. The issue generally occurs when older versions of X viewers
are used, such as Xming and XBrowser.
The use of MobaXterm seems to minimize or eliminate the issue. If you experience
issues with X forwarding, consider upgrading your X viewer and retrying the
operation or access the server from the local console.

NetBackup Administration Console fails in Simplified Chinese UTF-8

locale on Solaris SPARC 64-bit systems with Solaris 10 Update 2
or later
The NetBackup Administration Console may encounter a core dump issue when
the Simplified Chinese UTF-8 locale is used on a Solaris SPARC 64-bit system
with Solaris 10 Update 2 and later installed. For more information, refer to Bug ID
6901233 at the following URL on the Oracle Technology Network website:
http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6901233
If you encounter this issue, apply the appropriate Solaris patches or upgrades that
Oracle provides for this issue.

NetBackup Bare Metal Restore operational notes

NetBackup Bare Metal Restore (BMR) automates and streamlines the server
recovery process, making it unnecessary to reinstall operating systems or configure
hardware manually. This topic contains some of the operational notes and known
issues that are associated with BMR in NetBackup 10.2.0.1.
 Operational notes 21
NetBackup Bare Metal Restore operational notes

After PIT restore, "The host ID does not exist" error appears
After a point in time (PIT) restore operation (which may include either a Full File
System restore or a BMR restore), the error message The host ID does not exist
appears.
In this scenario, a full backup is taken when a SERVICE_USER as root/administrator
account is configured. This account takes the backup of the NetBackup installed
binaries with root/administrator ownership. Before a restore, SERVICE_USER is
configured with an account other than root/administrator, and then an incremental
backup is taken where the service user is backed up as part of bp.conf. In a PIT
restore operation with the incremental backup, the SERVICE_USER entry gets
restored. However, the binaries are restored in the root account ownership.
Workaround:
After changing the service user, you must take a full backup, whether it is a
MS-Windows\Standard Policy for File System or BMR policy configuration.

NetBackup services may not start automatically after BMR restore

on a Linux client
NetBackup services may not start automatically after a Bare Metal Restore (BMR)
restore operation is performed on the Linux client.
The NetBackup services may run for a while after a BMR restore operation, and
the BMR post-restore scripts may complete successfully. Later, however, NetBackup
services may stop.
This issue happens only if a service user is different than the root user that is defined
on the NetBackup Linux client.
Workaround:
Start the NetBackup services manually on the Linux client. To start the services,
run the following command:
/usr/openv/netbackup/bin/bp.start_all

BMR direct P2V VM conversion task fails with status code 7

The Bare Metal Restore (BMR) direct physical-to-virtual (P2V) virtual machine (VM)
conversion task fails with status code 7. After VM creation, the issue occurs when
BMR tries to mount the disks on the Virtual Instance Converter (VIC) VDDK mount
call.
The following example shows how the error appears in the bmrb2vrst logs:
 Operational notes 22
NetBackup Snapshot Manager (formerly NetBackup CloudPoint)

0,51216,434,434,1225074,1669017201225,3136,3144,0:,211:MountManagerApi::AddMountPoint() -
Error: Failed to create mountpoint:
\\?\Volume{7427BE07-4C03-4849-8B50-4BB2186EAFE0} for device:
\Device\vstor2-mntapi20-shared-90B9CB47000010000000000001000000.
Error code:
87,42:CVmwareOffHostVmRestoreWorker.cpp:ubslog(),5
0,51216,434,434,1225075,1669017201225,3136,3144,0:,188:SetupVirtVolumeAccess
The device \Device\vstor2-mntapi20-shared-90B9CB47000010000000000001000000 has no
drive letter. Using the volume guid \\?\Volume{9d318822-6695-11ed-80b4-806e6f6e6963},
42:CVmwareOffHostVmRestoreWorker.cpp:ubslog(),5
0,51216,434,434,1225076,1669017201242,3136,3144,0:,91:FormatEx was unable to complete
successfully 126-The specified module could not be
found.!!,
42:CVmwareOffHostVmRestoreWorker.cpp:ubslog(),5

Workaround:
Because this issue is specific to NetBackup 10.2.0.1 Virtual Instance Converter
(VIC), you can use NetBackup 10.1 Virtual Instance Converter (VIC) to do BMR
direct VM conversion of NetBackup 10.2.0.1 backups.

NetBackup Snapshot Manager (formerly

NetBackup CloudPoint)
Backups from snapshot jobs for NAS data protection policy fail with
error 927
Backups from snapshot jobs for NAS data protection policy fail with error 927. This
issue occurs if the backup host pool does not contain a host that is of the same or
lower version of NetBackup than the media server.
Workaround:
Ensure that all media servers associated with the storage unit, specified in the
Storage Lifecycle Policy (SLP), have a higher version NetBackup than the lowest
version of backup host in the backup host pool.
To exclude a media server, go to the storage unit properties for the STU specified
in the SLP. Select the Only use the following media servers option. Then select
the media servers with a NetBackup version higher or equal to the lowest NetBackup
version of the hosts in the backup host pool.
 Operational notes 23
NetBackup for NDMP operational notes

NetBackup for NDMP operational notes

NetBackup for NDMP is an optional NetBackup application. It enables NetBackup
to use the Network Data Management Protocol (NDMP) to initiate and control
backups and restores of Network Attached Storage (NAS) systems. This topic
contains some of the operational notes and known issues that are associated with
NetBackup for NDMP in NetBackup 10.2.0.1.

Parent directories in the path of a file may not be present in an NDMP

incremental image
An issue can occur if a NetBackup Network Data Management Protocol (NDMP)
backup policy is configured with the directive set type=tar in the backup selection.
Parent directories in the path of a file that an incremental NDMP backup saves may
not be present in the backup image. For more information on this issue, refer to the
following tech note on the Veritas Support website:
http://www.veritas.com/docs/000095049

NetBackup for OpenStack operational notes

NetBackup for OpenStack is an optional NetBackup application. This topic contains
some of the operational notes and known issues that are associated with NetBackup
for OpenStack in NetBackup 10.2.0.1.

CentOS repository mirror URL is updated

The CentOS repository mirror URL is updated to vault.centos.org from
mirror.centos.org. You must update it in all Yum repository files located at
/etc/yum.repos.d/CentOS-*.

NetBackup for OpenStack Datamover API (NBOSDMAPI) service

times out in the haproxy connection
The NBOSDMAPI service in the haproxy connection may time out due to slow
response time in highly-used environments.
The default haproxy configuration works fine with most of the environments. When
the time-out issue with the NBOSDMAPI is observed, customize the haproxy
configuration. For more information, see the following tech note:
https://www.veritas.com/support/en_US/article.100052551
 Operational notes 24
NetBackup for OpenStack operational notes

Instance volumes in the incremental backups cannot be mounted

Newly added disks of an instance for incremental backup get backed up successfully
but these disks cannot be mounted.

NetBackup primary server does not re-issue the token if NetBackup

VM is a 3-node cluster
Re-issue of the tokens for NetBackup certificate in the NetBackup configurator does
not work if NetBackup VM is a 3-node cluster.
Workaround:
To resolve this issue, enable allow auto re-issue token on the primary server. You
must enter "" in the Token field on the NetBackup configurator. This configuration
lets you proceed if the NetBackup OpenStack VM already has the certificates that
primary server provides.

Success message appears along with the error message when you
delete the policy that has snapshots
When you delete the policy that has snapshots, the following success and error
messages appear. However, the policy is not deleted and only error message should
appear.
■ Error: Invalid state: This policy contains snapshots. Please delete
all snapshots and try again.

■ Success: Deleted: <policy name>

Unable to connect to NetBackup primary server using NBCA

While configuring NetBackup VM, if you enter NetBackup Primary Server name,
the following error message appears:
Failed to establish connection with the NetBackup master server.
Error: HTTPSConnectionPool(host='NBU.master.server', port=443): Max
retries exceeded with url: /netbackup/security/ping (Caused by
NewConnectionError('<urllib3.connection.HTTPSConnection object at
0x7f9e466b0ef0>: Failed to establish a new connection: [Errno -2]
Name or service not known',))

Workaround:
Add IP host name mapping in /etc/hosts to resolve this issue.
For more information, see the following Support article:
 Operational notes 25
NetBackup for OpenStack operational notes

https://www.veritas.com/support/en_US/article.100045941

Excluded Ceph Volume after restore is not mountable or formattable

VM Volumes stored on Ceph are successfully excluded from backup if desired.
Restore creates empty Ceph Volume, which is not attachable or formattable.

Restored VMs have blank metadata config_drive attached

For every restore, the metadata config_drive is set as blank value.
Workaround:
Delete metadata config_drive or set the desired value.

NBOSVM reconfig fails when you add new NetBackup VM to the

cluster
NetBackup re-configuration fails when you add the nodes to the existing NetBackup
VM.
Reason is that the previous MySQL password was not working and MySQL root
access has been reset.
Workaround:
Remove /root/.my.cnf file on already configured NetBackup VM and reconfigure
it.

Database does not sync after NetBackup cluster gets new nodes
After NetBackup re-configuration post addition of two more nodes to existing
NetBackup VM cluster ("import policies" was not selected), the databases do not
sync against already existing NetBackup VM.
It is expected that while adding the two new nodes, the databases on node1 should
get synced up with the two new nodes, and the existing policies must be available
post the reconfig on the new 3-node NetBackup VM cluster.
Workaround:
Run the policy import from CLI.

Data on boot disk gets backed up despite exclusion

VM was set with metadata exclude_boot_disk_from_backup set to true. Restored
instance shows that data was backed up and restored.
 Operational notes 26
NetBackup for OpenStack operational notes

After reinitialization and import, OpenStack certificates are missing

Reinitialization does not keep the already uploaded OpenStack certificates used
to communicate with OpenStack.
Workaround:
Upload the certificates again.

CLI import changes scheduler trust value to disabled

When the import functionality is used by CLI, the scheduler trust changes from
enabled to disabled.
Workaround:
Configure NetBackup with import option from UI after reinitialization.

Unable to get node details after you reinitialize the NetBackup

Appliance
After you reinitialize the NetBackup Appliance, the UI and CLI do not display the
node information.
Workaround:
Restart nbosjm-policies and nbosjm-cron services on NetBackup nodes.
systemctl restart nbosjm-policies

systemctl restart nbosjm-cron

Snapshots fails with "object is not subscriptable" for many policy jobs
at the exact same time
Running more than 25 policies at the same time leads to an error. The nbosdmapi
service does not respond.
Snapshots fail with Object is not subscriptable. error.
Workaround:
Contact Veritas Support to implement a known workaround.

No operation is permitted in insecure way for SSL-enabled Keystone

URL
For SSL enabled OpenStack, Backup and Restore jobs fail with missing TLS CA
certificate bundle error.
 Operational notes 27
NetBackup internationalization and localization operational notes

Workaround:
Configure the NetBackup appliance with OpenStack CA provided.
Or provide OpenStack CA to /etc/nbosjm/ca-chain.pem

NetBackup internationalization and localization

operational notes
This topic contains some of the operational notes and known issues that are
associated with internationalization, localization, and non-English locales in
NetBackup 10.2.0.1.

Support for localized environments in database and application

agents
Non-ASCII characters are supported in the following fields for NetBackup database
and application agents.
■ Oracle:
Datafile path, Tablespace name, TNS path
■ DB2:
Datafile path, Tablespace name
■ SAP:
English SAP runs on localized OS. (No specific SAP fields are localized.)
■ Exchange:
Mailboxes, Mails, Attachment names and contents, Public folders, Contacts,
Calendar, Folders and Database paths
■ SharePoint:
Site Collection Names, Libraries and lists within the site collection
■ Lotus Notes:
Emails data /.nsf files
■ Enterprise Vault (EV) agent:
Vault store, Partitions, Data
■ VMWare:
Username, Password, VM display name, DataCenter, Folder, Datastore,
Resource pool, VApp, Network name, VM disk path
 Operational notes 28
NetBackup internationalization and localization operational notes

Certain NetBackup user-defined strings must not contain non-US

ASCII characters
The following NetBackup user-defined strings must not contain non-US ASCII
characters:
■ Host name (primary server, media server, Enterprise Media Manager (EMM)
server, volume database host, media host, client, instance group)
■ Policy name
■ Policy KEYWORD (Windows only)
■ Backup, Archive, and Restore KEYWORD (Windows only)
■ Storage unit name
■ Storage unit disk pathname (Windows only)
■ Robot name
■ Device name
■ Schedule name
■ Media ID
■ Volume group name
■ Volume pool name
■ Media description
■ Vault policy names
■ Vault report names
■ BMR Shared Resource Tree (SRT) name
■ Token name
■ Storage lifecycle policy (SLP) names
 Appendix A
About SORT for
NetBackup Users
This appendix includes the following topics:

■ About Veritas Services and Operations Readiness Tools

About Veritas Services and Operations Readiness

Tools
Veritas Services and Operations Readiness Tools (SORT) is a robust set of
standalone and web-based tools that support Veritas enterprise products. For
NetBackup, SORT provides the ability to collect, analyze, and report on host
configurations across UNIX/Linux or Windows environments. This data is invaluable
when you want to assess if your systems are ready for an initial NetBackup
installation or for an upgrade.
Access SORT from the following webpage:
https://sort.veritas.com/netbackup
Once you get to the SORT page, more information is available as follows:
■ Installation and Upgrade Checklist
Use this tool to create a checklist to see if your system is ready for a NetBackup
installation or an upgrade. This report contains all the software and the hardware
compatibility information specific to the information provided. The report also
includes product installation or upgrade instructions, as well as links to other
references.
■ Hot fix and EEB Release Auditor
Use this tool to find out whether a release that you plan to install contains the
hot fixes that you need.
 About SORT for NetBackup Users 30
About Veritas Services and Operations Readiness Tools

■ Custom Reports
Use this tool to get recommendations for your system and Veritas enterprise
products.
■ NetBackup Future Platform and Feature Plans
Use this tool to get information about what items Veritas intends to replace with
newer and improved functionality. The tool also provides insight about what
items Veritas intends to discontinue without replacement. Some of these items
include certain NetBackup features, functionality, 3rd-party product integration,
Veritas product integration, applications, databases, and the OS platforms.
Help for the SORT tools is available. Click Help in the upper right corner of the
SORT home page. You have the option to:
■ Page through the contents of the help similar to a book
■ Look for topics in the index
■ Search the help with the search option
 Appendix B
NetBackup installation
requirements
This appendix includes the following topics:

■ About NetBackup installation requirements

■ Required operating system patches and updates for NetBackup

■ NetBackup 10.2.0.1 binary sizes

About NetBackup installation requirements

This release of NetBackup may contain changes to the minimum system
requirements and procedures that are required for installation. These changes affect
the minimum system requirements for both Windows and UNIX platforms. Much of
the installation instructional information in the NetBackup Release Notes is provided
for convenience. Detailed installation instructions are found in the NetBackup
Installation Guide and the NetBackup Upgrade Guide.
See “NetBackup installation and upgrade operational notes” on page 15.
■ Before you upgrade the NetBackup server software, you must back up your
NetBackup catalogs and verify that the catalog backup was successful.
■ Before upgrading to NetBackup 10.2.0.1, you must ensure that you have the
free disk space that is twice the size of the NetBackup relational database. That
means for default installations of the primary server, you are required to have
that amount of free space on the file system containing the /usr/openv/db/data
(UNIX) or <install_path>\Veritas\NetBackupDB\data (Windows) directories.
If you have changed the location of some of the files in either of these directories,
free space is required in those locations equal to or greater than the size of the
 NetBackup installation requirements 32
Required operating system patches and updates for NetBackup

files in those locations. Refer to the NetBackup Administrator's Guide, Volume

I for more information about storing NBDB database files in alternate locations.

Note: This free disk space requirement assumes that you have already
performed the best practice of completing a successful catalog backup before
you begin the upgrade.

■ Primary and media servers must have a minimum soft limit of 8000 file
descriptors per process for NetBackup to run correctly.
For more information about the effects of an insufficient number of file descriptors,
refer to the following articles on the Veritas Support website:
http://www.veritas.com/docs/000013512
■ NetBackup primary and media servers exchange server version information at
startup, and every 24 hours. This exchange occurs automatically. During startup
after an upgrade, the upgraded media server uses the vmd service to push its
version information to all of the servers that are listed in its server list.
■ Veritas recommends that you have the primary server services up and available
during a media server upgrade.
■ All compressed files are compressed using gzip. The installation of these files
requires gunzip and gzip, so make sure that they are installed on the computer
before you attempt to install NetBackup. For all UNIX platforms except HP-UX,
the binaries are expected to be in /bin or /usr/bin and that directory is a part
of the root user’s PATH variable. On HP-UX systems, the gzip and gunzip
commands are expected to be in /usr/contrib/bin. Installation scripts add
that directory to the PATH variable. These commands must be present to have
successful UNIX installations.

Required operating system patches and updates

for NetBackup
NetBackup server and client installations are only supported on a defined set of
operating systems (OSs) that are listed in the NetBackup Compatibility Lists for All
Versions. Most OS vendors provide patches, updates, and service packs (SPs) for
their products. The best practice of NetBackup Quality Engineering is to test with
the latest SP or update level of the OS when a platform is tested. Therefore,
NetBackup is supported on all vendor GA updates (n.1, n.2, and so on) or SPs
(SP1, SP2, and so on). However, if a known compatibility issue exists on a specific
SP or updated OS level, this information is identified in the compatibility lists. If no
 NetBackup installation requirements 33
NetBackup 10.2.0.1 binary sizes

such compatibility issues are noted, Veritas recommends that you install the latest
OS updates on your servers and clients before you install or upgrade NetBackup.
The most up-to-date required OS patch information for NetBackup 10.2.0.1 and
other NetBackup releases can be found on the Veritas Services and Operational
Readiness Tools (SORT) website and in the NetBackup Compatibility Lists for All
Versions. The compatibility lists include information about the minimum OS level
that is required to support a minimum NetBackup version in the latest major release
line. In some cases, new releases of NetBackup may require specific vendor OS
updates or patches.
See “About NetBackup compatibility lists and information” on page 37.
See “About Veritas Services and Operations Readiness Tools” on page 29.

NetBackup 10.2.0.1 binary sizes

Table B-1 contains the approximate binary sizes of the NetBackup 10.2.0.1 primary
server, media server, and client software for the various supported operating
systems. These binary sizes indicate the amount of disk space occupied by the
product after an initial installation. Note that for the sizes listed in the table, 1 MB
equals 1024 KB.

Note: As of NetBackup 8.3, the Java GUI and JRE packages are optional with most
clients and media servers. The package sizes were calculated with the Java GUI
and JRE included.

Note: The table lists only the supported operating systems. For up-to-date
information about the specific operating system versions that NetBackup currently
supports, check the Installation and Upgrade Checklist on the Services and
Operations Readiness Tools (SORT) website, or the NetBackup Compatibility List
for all Versions.

Table B-1 NetBackup binary sizes for compatible platforms

OS CPU 64-bit 64-bit Notes

Architecture client server

AIX POWER 1743 MB No longer

supported

Canonical Ubuntu x86-64 1671 MB

CentOS x86-64 1671 MB 9179 MB

 NetBackup installation requirements 34
NetBackup 10.2.0.1 binary sizes

Table B-1 NetBackup binary sizes for compatible platforms (continued)

OS CPU 64-bit 64-bit Notes

Architecture client server

Debian GNU/Linux x86-64 1671 MB

Kylin Linux Advanced Server 1671 MB

10.0

NeoKylin Linux Advanced 1671 MB

Server

Oracle Linux x86-64 1671 MB 9179 MB

Red Hat Enterprise Linux POWER 1305 MB

Server

Red Hat Enterprise Linux x86-64 1638 MB 8911 MB

Server

Red Hat Enterprise Linux z/Architecture 958 MB No longer Media server or client compatibility only.
Server supported

Rocky Linux client 1671 MB

Solaris SPARC 1405 MB No longer

supported

Solaris x86-64 1398 MB No longer

supported

SUSE Linux Enterprise Server POWER 329 MB

SUSE Linux Enterprise Server x86-64 1263 MB 6698 MB

SUSE Linux Enterprise Server z/Architecture 973 MB No longer Media server or client compatibility only.
supported

Windows x86-64 582 MB 4839 MB Covers all compatible Windows x64

platforms.

The following space requirements also apply to some NetBackup installations on

Windows:
■ If you install NetBackup in a custom location on a Windows system, some
portions of the software are installed on the system drive regardless of the
primary application folder location. The space that is required on the system
drive generally accounts for 40 to 50 percent of the total binary size that is listed
in the table.
 NetBackup installation requirements 35
NetBackup 10.2.0.1 binary sizes

■ If you install NetBackup server on a Windows cluster, some portions of the

software are installed on the cluster shared disk. Note, the space that is required
on the cluster shared disk is in addition to the binary size that is listed in the
table. The additional required space is equivalent to 15 to 20 percent of the total
binary size.
 Appendix C
NetBackup compatibility
requirements
This appendix includes the following topics:

■ About compatibility between NetBackup versions

■ About NetBackup compatibility lists and information

■ About NetBackup end-of-life notifications

About compatibility between NetBackup versions

You can run mixed versions of NetBackup between primary servers, media servers,
and clients. This back-level support lets you upgrade NetBackup one server at a
time, which minimizes the effect on overall system performance.
Veritas supports only certain combinations of servers and clients. In mixed version
environments, certain computers must be the highest version. Specifically, the
version order is: primary server, media server, and then clients. For example, the
scenario that is shown is supported: 10.0 primary server > 9.0 media server >
8.3.0.1 client.
All NetBackup versions are four digits long. The NetBackup 10.0 release is the
10.0.0.0 release. Likewise, the NetBackup 9.1 release is the NetBackup 9.1.0.0
release. For the purposes of supportability, the fourth digit is ignored. A 9.1 primary
server supports a 9.1.0.1 media server. An example of what is not supported is a
9.1 primary server with a 10.0 media server.
The NetBackup catalog resides on the primary server. Therefore, the primary server
is considered to be the client for a catalog backup. If your NetBackup configuration
includes a media server, it must use the same NetBackup version as the primary
server to perform a catalog backup.
 NetBackup compatibility requirements 37
About NetBackup compatibility lists and information

For complete information about compatibility between NetBackup versions, refer

to the Veritas SORT website.
Veritas recommends that you review the End of Support Life information available
online.

About NetBackup compatibility lists and

information
The NetBackup Release Notes document contains a great deal of the compatibility
changes that are made between NetBackup versions. However, the most up-to-date
compatibility information on platforms, peripherals, drives, and libraries can be
found on the Veritas Operations Readiness Tools (SORT) for NetBackup website.
See “About Veritas Services and Operations Readiness Tools” on page 29.
For NetBackup, SORT provides an Installation and Upgrade Checklist report as
well as the ability to collect, analyze, and report on host configurations across your
environments. In addition, you can determine which release contains the hot fixes
or EEBs that you may have installed in your environment. You can use this data to
assess whether your systems are ready to install or upgrade to a given release.

NetBackup compatibility lists

In addition to SORT, Veritas has made available a variety of compatibility lists to
help customers quickly reference up-to-date compatibility information for NetBackup:
NetBackup Compatibility Lists for All Versions

Note: For information about which versions of NetBackup are compatible with each
other, select a Software Compatibility List (SCL), and then select Compatibility
Between NetBackup Versions from within the SCL.

About NetBackup end-of-life notifications

Veritas is committed to providing the best possible data protection experience for
the widest variety of systems: platforms, operating systems, CPU architecture,
databases, applications, and hardware. Veritas continuously reviews NetBackup
system support. This review ensures that the proper balance is made between
maintaining support for existing versions of products, while also introducing new
support for the following:
■ General availability releases
■ Latest versions of new software and hardware
 NetBackup compatibility requirements 38
About NetBackup end-of-life notifications

■ New NetBackup features and functionality

While Veritas continually adds support for new features and systems, it may be
necessary to improve, replace, or remove certain support in NetBackup. These
support actions may affect older and lesser-used features and functionality. The
affected features and functionality may include support for software, OS, databases,
applications, hardware, and 3rd-party product integration. Other affected items may
include the products that are no longer supported or nearing their end-of-support
life with their manufacturer.
Veritas provides advance notification to better help its customers to plan for
upcoming changes to the support status of the various features in NetBackup.
Veritas intends to list older product functionality, features, systems, and the 3rd-party
software products that are no longer supported in the next release of NetBackup.
Veritas makes these support listings available as soon as possible with a minimum
of 6 months where feasible before major releases.

Using SORT
Advance notification of future platform and feature support including end-of-life
(EOL) information is available through a widget on the Veritas Services and
Operations Readiness Tools (SORT) for NetBackup home page. The NetBackup
Future Platform and Feature Plans widget on the SORT for NetBackup home page
can be found directly at the following location:
https://sort.veritas.com/nbufutureplans
NetBackup end-of-support-life (EOSL) information is also available at the following
location:
https://sort.veritas.com/eosl/show_matrix
See “About Veritas Services and Operations Readiness Tools” on page 29.

About changes in platform compatibility

The NetBackup 10.2.0.1 release may contain changes in support for various
systems. In addition to using SORT, you should make sure to review the NetBackup
Release Notes document and the NetBackup compatibility lists before installing or
upgrading NetBackup software.
See “About new enhancements and changes in NetBackup” on page 9.
http://www.netbackup.com/compatibility
 Appendix D
Other NetBackup
documentation and related
documents
This appendix includes the following topics:

■ About related NetBackup documents

About related NetBackup documents

Veritas releases various guides that relate to NetBackup software. Unless otherwise
specified, the NetBackup documents can be downloaded in PDF format or viewed
in HTML format from the NetBackup Documentation Landing Page.
Not all documents are published with each new release of NetBackup. In the guides,
you may see references to other documents that were not published for NetBackup
10.2.0.1. In these cases, refer to the latest available version of the guide.

Note: Veritas assumes no responsibility for the correct installation or use of PDF
reader software.
All references to UNIX also apply to Linux platforms unless otherwise specified.