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IT Service Management Certification Roadmap

The document outlines an IT Service Management (ITSM) certification roadmap for professionals to gain knowledge and expertise in ITSM best practices. It lists certifications for beginner/novice levels including CompTIA A+, Cloud Essentials+, and ITIL Foundation. Intermediate certifications mentioned are CompTIA Network+, Security+, and ITIL Intermediate. Advanced levels include ITIL Expert and PMP, with ITIL Master and CSP listed at the expert level. The goal of the roadmap is to guide professionals in IT service delivery from basic to expert knowledge in ITSM frameworks and standards.

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Leandro Ostertag de Melo
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54 views4 pages

IT Service Management Certification Roadmap

The document outlines an IT Service Management (ITSM) certification roadmap for professionals to gain knowledge and expertise in ITSM best practices. It lists certifications for beginner/novice levels including CompTIA A+, Cloud Essentials+, and ITIL Foundation. Intermediate certifications mentioned are CompTIA Network+, Security+, and ITIL Intermediate. Advanced levels include ITIL Expert and PMP, with ITIL Master and CSP listed at the expert level. The goal of the roadmap is to guide professionals in IT service delivery from basic to expert knowledge in ITSM frameworks and standards.

Uploaded by

Leandro Ostertag de Melo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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27/07/23, 09:50 IT Service Management Certification Roadmap

IT CERTIFICATION ROADMAP
· PÁGINA INICIAL

March 17, 2023

IT SERVICE MANAGEMENT CERTIFICATION ROADMAP


—
IT Service Management (ITSM) refers to the set of activities, processes, and procedures that
are used by IT organizations to design, plan, deliver, operate, and control the delivery of IT
services to customers or end-users. The primary goal of ITSM is to ensure that IT services are
aligned with the needs of the business, and that they are delivered in a way that is efficient,
effective, and of high quality.
ITSM includes a range of activities, such as:

1. Service strategy - defining the IT organization's overall service strategy and portfolio.

1. Service design - designing new IT services or modifying existing ones to meet business requirements.
2. Service transition - planning and executing the deployment of new or modified IT services.
3. Service operation - managing the day-to-day delivery of IT services.
4. Continual service improvement - continuously improving IT services to meet changing business
needs.

The IT Service Management (ITSM) certification roadmap is a path that professionals can
follow to gain knowledge and expertise in ITSM best practices, frameworks, and standards.
Here is a certification roadmap for ITSM:

BEGINNER/NOVICE:

CompTIA A+
CompTIA Cloud Essentials+
CompTIA ITF+
CompTIA Project+
ITIL Foundation

INTERMEDIATE:

CompTIA Network+
CompTIA Security+
ACMP: Aruba Certified Mobility Professional
CWNA: Certified Wireless Network Administrator

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HDI DSM: HDI Desktop Support Manager


HDI SCM: HDI Support Center Manager
ITIL Intermediate
Microsoft Certified: Associate*
CAPM: PMI Certified Associate in Project Management
 PRINCE2 Foundation
Salesforce Certified Administrator

ADVANCED:

ITIL Expert
Microsoft Certified: Expert*
PMP: PMI Project Professiona
PRINCE2 Practitioner

EXPERT:

CompTIA CASP+
 ITIL Master
CSP: Certified Scrum Professional

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March 16, 2023

INFORMATION SECURITY CERTIFICATION ROADMAP


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Balakaus
—
IT networks and person
networks both involve
the idea of
interconnectedness.
PERSON NETWORK is
a social network that
connects individuals
with other people for
personal or professional
reasons. The primary
purpose of a person
network is to create
connections that can
lead to new
opportunities, provide
support, and foster
personal or professional
growth. IT NETWORK
An IT is a technical
infrastructure that
allows computers,
servers, and other
devices to communicate
and share resources
with each other. The
primary purpose of an IT
network is to support
business operations and
enable employees to
work more efficiently
and effectively.

VISIT PROFILE

Páginas
INFORMATION SECURITY
CERTIFICATION ROADMAP
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27/07/23, 09:50 IT Service Management Certification Roadmap

NETWORK AND CLOUD


CERTIFICATION ROADMAP

IT SERVICE MANAGEMENT
CERTIFICATION ROADMAP

DATA & DEVELOPMENT


CERTIFICATION ROADMAP

IT TRAINER

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