11. An overview of systems thinking includes input, process, output and finances.
True False
12. A leadership plan that achieves a specific set of goals or objectives is a business
strategy.
True False
13. When a company is the first to market with a competitive advantage, it gains a particular
benefit known as competitive intelligence.
True False
14. Two ways to reduce buyer power is through switching costs and loyalty programs.
True False
15. There are many challenges to changing doctors, including transferring medical records
and losing the doctor–patient relationship along with the doctor's knowledge of the
patient's history. Changing doctors provides a great example of switching costs.
True False
16. Supplier power is one of Porter's five forces, and it measures the suppliers' ability to
influence the prices they charge for supplies (including materials, labour and services).
True False
17. Polaroid had a unique competitive advantage for many years until it forgot to observe
competitive intelligence. The firm went bankrupt when people began taking digital
pictures. Polaroid provides a great example of Porter's threat of new entrants.
True False
18. Product differentiation occurs when a company develops unique differences in its
products or services with the intent to influence demand.
True False
19. Tiffany and Co competes in the marketplace by offering high cost custom jewellery.
Tiffany & Co is following a broad market and cost leadership strategy.
True False
20. According to Porter's three generic strategies, Hyundai is following a business strategy
that focuses on 'broad market and low cost'.
True False