Assessment 1 – Coversheet

Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept
a copy of your work.

Student and Submission Details

Student
Student ID
Name

Unit Code BSBCRT511 Develop critical thinking in Date of

and Name others submission

STUDENT DECLARATION

I declare that
a. this assessment is my own work.
b. None of this work has been completed by any other person.
c. I have not cheated or plagiarised the work or colluded with any other student/s.
d. I have correctly referenced all resources and reference texts throughout these
assessment tasks.
e. I understand that if I am found to be in breach of policy, disciplinary action may
be taken against me.

Student
Signature

Assessor To Complete

Assessment 1 Assessment Result Date Type Of Submission

□ C (Competent)
☐ First submission
□ NYC (Not Yet
Competent) ☐ First re-submission
Short Answer Questions
□NA (Not ☐ Second re-
Assessed) submission

Assessor feedback
 Assessor Name

Assessor Signature

Performance Criteria

Unsatsfactory

Not Present
Satsfactory
The task meets the following requirements:

1. develop an environment for an organisation or work

area that supports the application of critical and
creative thinking methods.
2. identify critical and creative thinking concepts and
approaches, and their application to a workplace
context
3. facilitate relevant learning opportunities for others
4. develop questions and prompt questioning to broaden
knowledge and understanding of the team member
cohort
5. monitor team skill development to develop
recommendations on future learning arrangements to
be implemented in future planning.
Assessment 1 – Short Answer
Questions
 Assessment summary

☐ You are required to answer all the written questions in this assessment.

 Resources and equipment required to complete this assessment

o Access to textbooks and other learning materials.

o Access to a computer, printer, Internet and email software (if required).

 When and where should the assessment be completed?

o This assessment may be done in your own time as homework or you may be
given time to do this task in class (where applicable).
o Your assessor will provide you with the due date for this assessment.
o What needs to be submitted?

o Your answers to each question in this assessment along with references.

 Instructons

o This is an open book test – you can use your learning materials as reference.
o You must answer all questions in this assessment correctly.
o You must answer the questions by typing your answers in Microsoft Word
and converting it into a pdf.
o Please include the following details in the header section of each
page of your assessment document:

 Student Name and ID

 Course Code and title
 Unit Code and title
 Trainer and assessor name
 Page numbers

o You are required to submit your assessment on the LMS (Moodle).

No submissions will be accepted via emails.
 Short Answer Questions
Question 1
Identify one characteristic for each critical thinking concepts listed below. Briefly
explain how each characteristic is used in each concept.

Explanation on How Each

Critical Thinking
Characteristic Characteristic is Used in Each
Concept
Concept
Distinct The concepts must be well-
a. Clarity
considered and distinct from other
people.

Correct When acquiring the information,

b. Accuracy
critical thinking must be accurate.
It contains the theories, facts, etc.

Question 2
Identify one characteristic for each critical thinking approaches listed below. Briefly
explain how each characteristic is used in each approach.

Explanation on How Each

Critical Thinking
Characteristic Characteristic is Used in
Approach
Each Approach
Curios Instead of just taking the facts
a. Analysis
as is, the approach was
determined after much more
consideration.

Creative This strategy enables innovative

b. Synthesis
thinkers to depart from the
conventional and rearrange
brand-new concepts.

Impartial This method enables critical

c. Evaluation
thinkers to evaluate with
objectivity while taking both
positive and negative features
into consideration.

Question 3
Bounce Fitness is a premier fitness centre with four centres across Australia. Its head
office is currently located in Cairns, Queensland. Access the link below to learn more
about Bounce Fitness.
Bounce Fitness Homepage
https://bouncefitness.precisiongroup.com.au/
Identify three business objectives of Bounce Fitness. Access Bounce Fitness’ business
objectives in the link below.
Business Objectives and KPI
https://bouncefitness.precisiongroup.com.au/infrastructure/business-strategy-and-
planning-documents/

a. To provide consumers a variety of exercises on a weekly basis.

b. To respond to every consumer complaint within 48 hours, regardless of the

channel.

c. 20% increased rate of client attendance.

Question 4
Identify the three communication processes used in Bounce Fitness. Briefly explain
the procedures for each identified process. Access the link provided below to access
Bounce Fitness’s Communication Processes.
Communications Process
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative-
policy-procedures/

Process Explanation
Sending notifications via their Bounce Fitness
a. Setting daily reminders
account to the pertinent employees.

Then make a call to follow up.

 The front desk employee must leave a notice for
b. Contacting staff members
the appropriate staff if no payment or
in the event of a delivery
identification evidence is needed.

The front desk employees must quickly contact

the appropriate staff via a tagged Slack message
if they need evidence of identification or
payment.

Reception staff must send a private skype

c. Contacting staff members
message to the relevant staff member.
in the event of a missed
phone call
Front desk staff should converse privately with
the relevant staff members whenever they
disclose customer information.

Question 5
Answer the guide questions below about Bounce Fitness’ On the Job Training Plan.
Access the link below to answer the guide question.
On the Job Training Plan
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/human-resource/

a. Identify one reason why the task must be presented to the trainee.
To make sure the trainee understands what to do and why.

b. Identify one reason why the trainer must try out the trainee’s performance.
To confirm that the student has learned the proper procedure.

c. Identify one reason why the trainer does a follow-up.

To give the trainee self-confidence.
Question 6
Answer the guide questions below about Bounce Fitness’s Personal Development
Procedure. Access the link below to answer the guide questions.
Personal Development Procedure
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/human-resource/

a. Describe the appraisal process.

As part of a formal system, employees have the opportunity to discuss their
performance with their bosses, and managers may identify any areas that require
improvement.

b. Briefly explain the training courses available for personal and managerial skills.
Interpersonal, customer service, and stress management training will be available to
all staff. Through these courses, the staff will receive help as they develop and
improve their skills.

c. Identify how employees can participate in an external course of study.

By applying to the Human Resources and receiving the appropriate centre managers'
assistance.

Question 7
Briefly describe how each learning environment listed below may be used in an
organisation.

Learning Environment Description

This is the traditional approach, which
a. Classroom Learning
includes trainings, orientations,
seminars, and tutorials.

It is carried out with the use of

b. Distance Learning
educational software, such a learning
management system. Staff members can
utilise it conveniently at their own
convenience.
Question 8
Complete the table listed below.
 Identify two learning systems that can be used for the listed organisational
learning environment.
Learning systems are the different ways that learning can be delivered using
each learning environment listed below. (e.g., In-House Training can use a
classroom learning environment.)
 Briefly describe how each learning system is used in an organisation.

Description of Use in
Learning Environment Learning System
an Organisation

Through taking part in

i. Training session
conversations in groups.

a. Classroom Learning providing

ii. Workshops
practice/consultation for
staff members

Undertaken through a
i. Webinars
software.

c. Distance Learning Staff may interact at

ii. Teleconferences
convenient times
because it is flexible.

Question 9
Complete the table below:
 Identify two requirements for the legislation below that are related to Bounce
Fitness’ Customer Relationship Management Policy and Procedures.
 Briefly explain how the identified requirements are related to the Bounce
Fitness procedure.
Access the links below:
 Customer Relationship Management Policy and Procedures

https://bouncefitness.precisiongroup.com.au/policies-and-procedures/customer-
relationship-management/
 Privacy Act 1988

https://www.legislation.gov.au/Series/C2004A03712
You must access the latest version of the Privacy Act 1988.

Legislation Requirement Explanation

To determine the
a. For organisations to
Privacy Act 1988 motivation behind
guarantee that the the data collection.
 data gathered is
precise and
comprehensive.
should refrain from
b. the security of
applying knowledge
consumer data from earlier
instruction.

Question 10
Complete the table below:
 Identify two requirements for the legislation below related to Bounce
Fitness’s staff recruitment policy.
 Briefly explain how the identified requirements are related to the policy.
Access the links below to assist you in answering this question:
 Staff Recruitment Policy
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/human-
resource/.
 Equal Employment Opportunity (Commonwealth Authorities) Act
1987
https://www.legislation.gov.au/Series/C2004A03429
You must access the latest version of the Equal Employment Opportunity
(Commonwealth Authorities) Act 1987.

Legislation Requirement Explanation

to value and
a. Inform the staff of
respect different
the program's cultures.
objectives and
Equal Employment Opportunity outcomes.
(Commonwealth Authorities)
must respect each
Act 1987 b. Assign responsibility
employee, attend
for the creation and to their needs,
execution of the and take essential
programme. into account.

Question 11
Access Bounce Fitness’ Market Research Procedure in the link below. Complete the
table in the following page by:
a. Identify one source that can provide additional information related to the
procedure.
b. Record the source of your information.
c. Answer the questions that follow to assess the reliability of your source.
Market Research Procedure
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/marketing-
policy-procedures/
 Questions to answer to help you evaluate each
Criteria
source.

 Does the source provide valid information for your

Accuracy research?

 Is the content authored and published by a

Authority reputable and qualified organisation or person?

 Who is the intended audience?

Audience
 Is the information appropriate for the intended
audience?
 Is the source relevant to your procedure?
Relevance

 Is the information provided in this source biased?

Likelihood of bias

Title: How to do Market Research- 2022 Guide

Source: Noah Parsons

https://articles.bplans.com/how-to-do-market-research/

Criteria Explanation

Yes, the text has enough details about what a market

Accuracy study is and how to do one. It also provides a thorough
breakdown of the beginner's steps.
The article's author is Silicon Valley product and internet
marketing pioneer Noah Parsons. Later, he served as a
Authority producer for Yahoo. He currently serves as the COO of
PALO ALTO Software, which developed the online business
plan tool LIVEPLAN.
Both beginners and those working in the business and
marketing sectors are part of the target demographic. It
helps the numerous entrepreneurial business skills. It also
Audience
helps the audience understand the precise stages required
in doing a market research study, which is beneficial for all
business owners.
Even while the Bounce Fitness' procedures are more
tailored to their organisation, they are very similar to those
Relevance of the Fitness.

The essay is impartial because it outlines the long-term

Likelihood of bias effects of not making mistakes and defines each phase of
the process in detail.
Based on your evaluation, is this source reliable or not? Tick Yes or No.

 YES

 NO

Explain why or why not:

because it aids the reader in fully comprehending the significance of how a market
research project is performed and the proper procedures that are followed.

Question 12
Access Bounce Fitness’ Bomb Threat Procedures in the Emergency Evacuation
Plan and Implementation Procedures in the link below. Complete the table in the
following page:
a. Identify one source that can provide additional information related to the bomb
threat procedure.
b. Record the source of your information.
c. Answer the questions that follow to assess the reliability of your source.
Emergency Evacuation Plan and Implementation Procedures
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/whs-and-
emergency/

Questions to answer to help you evaluate each

Criteria
source.

 Does the source provide valid information for your

Accuracy research?

 Is the content authored and published by a

Authority reputable and qualified organisation or person?

 Who is the intended audience?

Audience
 Is the information appropriate for the intended
audience?
 Is the source relevant to your procedure?
Relevance

 Is the information provided in this source biased?

Likelihood of bias
Title: WHAT YOU NEED TO KNOW ABOUT A BOMB THREAT SAFETY

Source: Australasian Fire and Safety

https://australasianfiresafety.com.au/what-you-need-to-know-about-bomb-
threat-safety/

Criteria Explanation

You have access to additional information as a reader that

might be useful not only to Bounce Fitness but to all other
Accuracy
businesses since it lays out precisely how to respond in
such situations.
Australasian Fire and Safety, a business in South Australia,
runs the blog. Additionally, it provides a range of services
Authority targeted towards businesses, such as workplace training.

It supports all working environments, assisting all

businesses and those just starting out by demonstrating
the proper practises to follow.
Audience

Bounce Fitness adheres to the same standards, which puts

it in line with the standards of this blog.
Relevance

The information on the blog is unbiased since it only helps

small companies in other industries respond successfully
Likelihood of bias
by following the essential procedures, not simply in the
workplace.

Based on your evaluation, is this source reliable or not? Tick Yes or No.

 YES

 NO

Explain why or why not:

This post was really beneficial since it gave just the right amount of details to
understand how to respond in such a situation. It described each step in detail and
gave a detailed justification for why it needed to be done.

Question 13
Complete the following table by identifying:
 Your current workplace industry.
If you currently do not have a workplace, use the industry you are familiar
with.
 Identify the best practice used in the identified industry to instruct others on
 critical and creative thinking methods.
Industry best practice for instructing others refers to the most effective
method for teaching people in that industry.
Responses here will be used to answer the following guide questions.

Current workplace
Early Childhood Education
industry

Industry best practice

Scaffolding and role modelling
to instructing

Complete the table below by identifying the following:

a. One workplace task in your industry that uses each method provided below.

b. One way of applying your identified industry’s best practice to teach others
on how to perform each identified workplace task.

Application
of Industry
Best Practice
Workplace
Type of Thinking Method to Teach the
Task
Workplace
Task Using
the Method
Scaffolding Positive Encourage
a. Critical Thinking
interactions team
with members to
children. ask more in-
depth
inquiries.
Brainstormin discussions Accept
b. Creative Thinking
g on unconventiona
improved l ideas and
approaches expand on
to improve those of others
kids' during talks.
learning

Question 14
Complete the tables below:
a. Critical Thinking Skills
 Identify at least one team building activity that will promote the
development of each critical thinking skill.
 Briefly explain how each team building activity identified promotes
each critical thinking skill
b. Creative Thinking Skills
 Identify at least one team building activity that will promote the
development of each creative thinking skill.
 Briefly explain how each team building activity identified promotes
 each creative thinking skill

A. Critical Thinking Skills

Brief Explanation of How
Critical Thinking Team Building Activity Each Activity Promotes a
Skills for Critical Thinking Team’s Critical Thinking
Skills
Clarify, come up with, It aids in the creation of novel
a. Problem
plan, and put into action solutions.
Solving Skill

Idea generation Putting your ideas into practise

b. Consider
and further reflecting on them
Alternatives
is beneficial.
 B. Creative Thinking Skills
Brief Explanation of How
Creative Thinking Team Building Activity
Each Activity Promotes Each
Skills for Creative Thinking
Creative Thinking Skill
Ideate Investigate theories that
a. Thinking
contradict the questions.
Outside the
Box

Make suggestions. Make Determine the resources

b. Brainstorm
the transition from required to put the answers and
for solutions
concepts to answers. activities into practise.

Question 15
Complete the tables below:
a. Critical Thinking
 Briefly explain an action that you can do in the workplace that will help
an employee develop the critical thinking skills listed below.
b. Creative Thinking Skills
 Briefly explain an action that you can do in the workplace that will help
an employee develop the creative thinking skills listed below.

A. Critical Thinking
Brief Explanation of an Action in the
Critical Thinking Skill Workplace That Will Help Develop Each Critical
Thinking Skill
You acquire all the necessary information during
a. Research
this phase of preparation.

You get away from blunders and suppositions when

b. Avoid Assumptions
gathering your knowledge.

B. Creative Thinking
Brief Explanation of an Action in the
Creative Thinking Skill Workplace That Will Help Develop Each
Creative Thinking Skill
 By rephrasing issues as questions, you open up a
a. Imagine Possibilities
range of potential answers, helping you come up
with superior ones.

Being open-minded rather than biassed or

b. Open-mindedness
judgemental allows for the creation of new ideas.

What to submit:

a. Answers to all questions

b. References