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Chapter 2

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Vân Anh Hoàng
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97 views8 pages

Chapter 2

Uploaded by

Vân Anh Hoàng
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Part A 5A 5.2 24 ance, Switzerland FOCUS: FACILITIES IN THE HOTEL; OPENING AND CLOSING TIMES. What time does the restaurant open, please? PRESENTATION Look at these services and label the pictures, Bar Restaurant Fitness centre Car park Reception Swimming pool Room service Laundry service How many of these services are in the hotel where you work? Look at the services in the hotels below. Look at the opening and closing times. What time do you think the services in the hotels open and close? Service Opening and elosing times Fitness & sauna Open in summer Restaurant Available until 10.30 pm Room service Open every day from 7 am to 10 pm ‘Swimming pool Open every evening until 10 pm Service Opening and closing times Laundry 24 hour valet service Check-in Opens at 4 pm Check-out Same day Parking From 2 pm Hote! Come, Melbourne, Australia LISTENING AND PRONUNCIATION Listen to the conversations between the employees and guests at the Hotel Royal Savoy and the Hotel Como, about the services in the two hotels. Match the times and services in 5. Being clear and polite Listen to these sentences and repeat them. It’s open every evening from 7 to around bt it opens up again tomorrow at 7 am. eee The pool is only open in summer. ‘The fitness and sauna closes at 10 pm Room service is available until 10.30 pm, 54 55 a LANGUAGE FOCUS AND PRACTICE Time Complete the times. wi} Cae =) °) (i, o'clock one a quarter past thiny forty-five half past In me aco ten past past twenty ten totwelve fifty-five Study these structures. What ime does it pent Ieopens at 7am Wes open 7 days a week {What ime does chose Itelowes a 1 pm, is pen rom ray to Flay When does open and closets open fom 7am to 10pm, Its open in summer, Is it open every day? Yes, itis. / No, it isn't, I'm afraid. Complete the questions using these words. Complete the answers using these words. avaiable service open does latest 24 hour ness same-day Whats tale by ls open avaiable service "opens close at 1 What time the fitness A Yes, sit, room: is a cente dosst uni 1030, 2 the latest chedk-out tie, 8 The checkout is at 11am Please? ch até pm. 3. Is the laundry 2 "s Inve thee ings tong ete ans vale 4 room service 2 her _ a 00 itea bi 5 the car park locked at night? 6 Suaitbes teas 6 When does the bar z laundry service. Now match the questions in 1-6 with an answer in A~F. PERSONAL JOB FILE Go to your Job file on page 73. Write down any new words and phrases. Correct the mistakes in each question and answer given. Write four questions and answers about opening and closing times of services at the hotel where you work. SPEAKING PRACTICE In pairs Student A: You are the guest. Student and answers from 5.3 exercise 3, first You are the hotel employee. Practise the questions your books open, then closed. Change roles. Student A: You are the guest. Go to page 87. Study the information in Speaking practice 5.5A. ‘Ask the employee complete questions. ‘Student B: You are the hotel employee. Go to page 93. Study the information in Speaking practice 5.5B. Using this information, give complete answers to the guest's questions Change roles. 25 26 - 4 We have a fully equipped 4, ee 4 business centre and a fitness centre. e A os PRESENTATION d. ey = Look at these services and label the illustrations. Computer services Translations Fitness centre Sauna Secretarial services Conference rooms Exercise ‘equipment Audio-visual equipment Internet access Indoor swimming pool Tour guides Beauty salon 5 Which ones did you see in Part A? Which are business and which are leisure activities? How many of these services are in the hotel where you work? — http:4 LISTENING AND PRONUNCIATION — Listen to the conversations between the hotel ‘employees and guests about the services at the Hotel Grande Bretagne, Athens and the Okura Garden Hotel, Shanghai. Tick (7) the services you hear. In total, only 10 services are mentioned. Which two services are not mentioned? Grande Okura Grande Okura Bretagne Garden Bretagne Garden sauna Fitness centre Conference rooms Beauty salon Audiowisual equipment Exercise equipment Intemet access Tour guide Computer services Translations Hotel Grande Bretagre, Secretarial services Indoor swimming pool samens, cece Being clear and polite Listen to these sentences and repeat them. We have a fully equipped business There’ a fully equipped ‘centre, with internet access fitness club with an indoor We have a full ange of secretarial SWimiming pool. services. You'l fin all the exercise ‘We have full translation services, ee eee Just let us know in advance and ‘Thai whist esis ‘we can arrange everything. (Okura Garden Hot, LANGUAGE FOCUS AND PRACTICE ehenstins Gli Can and Have Study these questions and answers. Have you got cable TV in the hotel? Yes, we have. / No, we haven't Has the hotel got an indoor pool? Yes, it has. / No, it hasn't Can we send e-mails from here? Yes, you can. / No, you can't. Can she get a hair appointment at once? Yes, she can. / No, she can't, ‘Complete these sentences using the verbs ‘can’ or ‘have’. 1 he got the key? No, 2 you got a fax machine? igre 3 she use the fitness centre now? Yes, 4 you do it by tonight? No, “B__ Complete the following sentences using these words. we use you can can arrange Have you got has not have Can arrange 11 Has the hotel aan express laundry service? Yes, madam, it 2 ‘we use the business centre now? Yes, sir, Its open until 8 pm, 3 got everything? Yes, | think | 4 Can you secretarial services? Yes, we everything, 5 Can the sana now? I'm afraid sir, the sauna is closed, BD Abotel brochure Kead the extract from a hotel brochure. Complete it using these words. internet secretarial translation service computer audio-visual conference exercise sauna tour guide beauty health and fitness indoor pool : havea fully equipped business centre, including rooms vith ll iis nl acess, We can arrange afl service, plus a ful ln several languages Enjoy the wonderful panoramic views over the mountains, as yau work out in our sate clu, with all the latest equipment. Visit the salon, go for a sony OF 90 for a swim in the heated - If you would like to go sightseeing we can arrange for a to show you the sights. 5.9 PERSONAL JOB FILE Go to your Job file on page 73. Write down any new words and phrases. Write four questions and answers about business and leisure services in the hotel where you work. 5.10 SPFAKING PRACTICE In pairs {B_ Student A: You are the guest. Student B: You are the hotel employee. ‘Together practise the questions and answers you completed in 5.8 exercises 2 and 3, first with the books open, then closed. Change roles. Alin groups What services do you think are important? You have seen several in this lesson, List the six services which you think are the most important for your ideal hotel, Tell the class and say why you think they are important. 27 Part A 64 6.2 28 FOCUS: GIVING DIRECTIONS TO FACILITIES IN AND NEAR THE HOTEL The travel desk is on the ground floor. PRESENTATION Do you know what these directions mean? Work in groups and make a simple drawing of each one. turn right turn left next to opposite go up go down LISTENING AND PRONUNCIATION Look at the plan of the hotel. Some guests are asking for directions in the hotel. Listen to the conversations and write down the place each guest is looking for. Guest 1 Guest 2 Guest 3 Guest 4 Guest 5 Listen again and label these three places fn the hotel plan bar business centre swimming pool Being clear and polite isten to these sentences and repeat them. ‘The gift shop is in the basement. ‘When you go out of the lift, turn right In the main lobby, opposite the reception desk, i = Its inside the restaurant om the ground floor Go down to the ground iloor. AAs you come out of the lft, iS on your left (Out of the lift, turn right, and i's next to the conference rooms, Contec rom | aa 216 207 oom 2 Confer room 3 Js] OF 20H 7} 1 cy Suite 1 owe leceping ui ‘suite3 Tne desk oOo oo? em kaa Po Reception (Ground floor Main E TINT ara [ice eat Shops Basement LANGUAGE FOCUS AND PRACTICE Three verbs In 6.2, the guests asked questions like thi Be Excuse me, where is the travel desk, please? Excuse me, the business centre is on the third floor, isn't it? Can Can you tell me where the gift shop is, please? Look —_{'m looking for the bar, please. Verbs of direction The employee gives directions using these verbs: Th

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