Practice Exercise

Multiple Choice Questions B. Job |G) Fringe benefits like

Q1. Other functions of management prepare a setting
Enrichment allowance, medical aid,
function initiates
are offered above the salar
for action, while
action. C Perquisites (i0) Itincludes basicpry, dearres
allowance and other
a. directing b. staffing
allowances.
C planning d. organising
Q2. Functions of directing is performed at: A BC A
a, top level b. middle level a. (i), (0). () b. 0). (), (un)
C. operational level d. Allof these c. (i). (0. (in) d. (i). (), 9
Q3. Asupervisor acts as a: 98. Which of the following is the appropriate order df
a. linking pin b. leader hierarchy of needs as per Abraham Maslow?
C. motivator d. All of these a. Safety needs ’Basic physiotogical needs ’ Social
Q4. Sound promotion policy comes under: needs -’ Esteern needs ’ Self-actualisation needs
a. co-partnership b. Basic physíologícal needs ’ Safety needs -
b. career advancement opportunity Esteem needs ’ Social needs ’ Self-actualisaticn
. job enrichment needs
d. organisational climate c Social needs’ Safety needs ’ Basic physiologica
Q5. Choose the incentive which best describes needs ’ Esteem needs Self-actualisation needs
organisational climate' as a non-financial incentive. d. Basic physiologícal needs -> Safety needs ’ Socia
a. Rewarding the employee for good performance needs ’ Esteem needs ’ Self-actualisation needs
b. ndividual autonomy Q9. Out of the following,which need is concerned with
C. Status symbol facilities like costly furniture sense of belongingness?
d. Appropriate skill development programmes a, Esteem need b. Self-Actualisatíon need
Q6. Which non-financial incentive makes people C. Affiliation need d. Safety need
complacent? Q10. Match the various communication barriers given in
a. Status Column lwith their respective categories given
b. Job security Column . (C8SE2023)
c. Career advancement opportuníty
d. Job enrichment Column l Column l#
A Semantic Barriers
07. Match the Financial and Non-hnancial Incentives ) Distrust
given under Column Iwith the suitable statement B. Psychological proper
() Lack of
under Coumn Il. Barriers incentives

Column l Column |
C. Organisational (i) Symbols with different
Barriers meanings
A. Pay and (0) Concerned with designing D. Personal Barriers
allowances jobs that include greater (iv) Status
variety of work content. A BC D B C D
A
require higher level of a (0). (1). (1). (iv) b. (iv). (i). (0). ()
knowledge and skill, etc. c (in). (). (i). (6) d. (). (j). (v). (0
 153
Business Studies Class 12 |
1 Out ofthe following, which one depicts the correct
A B C D A BC D
sequenceeof process of motivation?
aTension ’ Unsatisfied need ’ Drives ’ Search a. (i). (0). (iv). (i) b. (). (). (). (iv)
c (). (). (iv). (ii) d. (v). (ii), (0). (0)
behaviour Reduction of tension ’ theory is:
Satisfied need Q15. The lowest level need in the need hierarchy
b Unsatisfied need ’ Tension ’ Satisfied need -
a. safety need
Drives ’ Search behaviour ’
Reduction of tension b. social need
Unsatisfied need ’ Tension
’ Drives ’ Search C. esteem need
aviour’Satisfied need Reduction of tension d. basic physiologícal need
Drves ’ Search behaviour ’ Unsatisfied need -
Q16. Out of the following leadership styles, which one
Tension Satisfied need’ Reduction of tension
has the advantage of highest level of delegation?
(2The motivation theory, which classifies needs in a. Democratic leadership style
hierarchical order, is developed by: b. Free rein leadership style
a
Fred Luthans b. Peter Drucker c. Autocratic leadership style
cScott d. Abraham Maslow d. None of the above
the Ex-chairman of Swadesh Ltd., built
t dentify the point of importance of leadership Q17. Mr Sarthi,successor before retiring. Following the
lustrated in the folowing picture. up his
norms set up by himself, he handed over the reins
of the company to the co-founder Mr Shravan,
who had the potential to bring about changes
in the behaviour of others. Which element of
directing did Mr Sarthi exhibit when he chose
Mr Shravan to be his successor?
a. Motivation b. Leadership
c Communication d. Staffing
Q
18. Which of the following feature is essential for
eo leadership?
a. Existence of followers
dol b. Wiling acceptance by the followers
c. Vital common interest
d. All of the above
a Effective leadership is getting work done, tasks Q19. State the element of directing which helps in
completed on time and goals achieved at minimum implementing the principle of 'scalar chain.
Cost. a. Supervision b. Leadership
b. Leadership indicates ability of an individual to c. Communication d. Motivation
infuence others. Q
20. Which of the following communication spreads quickty?
c Leadership is continuous process. a. Informal communication
d Leadership tries to bring change in the behaviour of b. Downward communication
others. c. Formal communication
4. Match the 'Financial and Non-financial Incentives d. Diagonal communication
given under Column Iwith the suitable statements Q21. In case of leadership, leader does not
under Column . interfere in decision-making process of subordinates.
Colunn M a. autocratic b. democratic
Colunn
C. free rein d. Bothb. and c.
ndividual autonomy. reward
tnpioyee Recognition)orientation and consideratian q22. Which of the following is upward communication?
Programmes to employees are some of its
a. Orders b. Manuals
examples. c. 0nstructions d Reports
in Q23. The process of converting the message into
Involving employees
Organisational cimate | () decision-making af the ssues communication symbols is known as:
related to them. a. Media b. Encoding
C. Feedback d Decoding
Bonus (ü) Congratulating the employee 024. Effectiveness of
for good performance. communication is measured
through:
over
Employee partcipation (iv) it is an incentive offered a feedback b. encoding
and aboVe the salary.
c. decoding d. None of these
154 1 MASTER MWINDCHAPTERWISE QuESTION BANK
Q25 Workers gossiping in the canteen about production Q34. Statement I: Co-partnership induces the
manager is an example of ...... communication.
a informal b. formal
tocontribute for the growth of the organisation
Statement : The allotment of shares
employees
c. diagonal d. downward feeling of ownership in the employees. a creates
Q26. In which communication network, only prescribed Choose the correct option from the options ovee
communication takes place? below:
a inverted V b. Circular a. Statement Iis true and l is false.
c. Free flow d. Single chain b. Statement Il is true and l isfalse.
Q27. Which is the most popular grapevine network? c. Both the statements are true.
b. Gossip d. Both the statements are false.
a. Single strand
c Probability d. Cluster
Q 28. Which of the following is not a type of semantic Assertion & Reason Type Questions y
barrier?
a Unclarified assumption Directions (Q. Nos. 35-41): There are twO statements marked
as Assertion (A) and Reason (R). Read the
b Faulty translations statements and choose
c Premature evaluation
the appropriate option from the options given below:
a. Both Assertion (A) and Reason (R) are true
d Technical Jargon and
Reason (R) 0s the correct explanation of Assertion (A).
Q
29. Lack of proper incentives is a type of b. Both Assertion (A) and Reason (R) are true.
barrier. but
Reason (R) is not the correct explanation of
a semantic b. psychological Assertion (A).
C organisational " d. personal c. Assertion (A) is true, but Reason (R) is false.
030. Lack of attention is which type of
barrier?
communication d. Assertion (A) is false, but Reason (R) is true.
Q 35. Assertion (A): Communication acts as basis of
a Semantic barrier b. Organisational barrier coordination.
cPsychological barrier d. Personal barrier Reason (R): We must always clarify the idea before
Q3L Statement i: Job Security often makes communication.
people
complacent and they do not perform efficiently. Q36. Assertion (A): Motivation means a process of
Statement H: There is no risk of job in case of Job stimulating people to action to accomplish desired
Security. goals.
Choose the correct option from the options given Reason (R): Motivator refers to inner state or desire,
below: which activates,compels and directs the individual
a Statement iis true and # is to behave in the direction of
Q37. Assertion (A): In single strandachievement
false of goal
6. Statement is true and Iis
false. network, each person
Both he staterments are true. communicate with another in a sequence.
d Boh the
statements are fatse, Reason (R): In cluster network, any person an
Statement I: Motivation can be forced on employees. 0 38. communicate with anyone else randomly.
Statement #: The internal feelings Assertion (A): Formal and informal communicato
behaviour act in particular manner.
te influence human flow through officially prescribed channels of
Choose the cored option from the options communication.
below: given Reason (R): Informal communication takes place
a StateTent is true and Wis false among the workers to exchange their views and t
b. Statenent # s true and i is false. satisfy their social needs.
C Both the tatements are true.
Q39. Assertion (A):Leadership is the process of influency
d Both the staterrents are false
the behavlour of people towards achievement of
033. Statement : Informal Communication arises from organisational goal.
Reason (R): Autocratic leader
he social interaction of people. control over the subordinates. exercises complee
Statement : The information system of Formal Q40. Assertion (A): the
Communication is generally referred to as the Co-partnership induces
employees to contribute for the growth of
Grapevine. organisation.
Choose the correct option from the options glven Reason(R): The allotment of shares creates atafeeling
of ownership in the
below:
a Staterment Iis true and l is false
Q41. Assertion (A): Moneyemployees.
only satisfies the lowerlevel
needs.
b. Statement # is true and lisfalse, Reason (R): As money has the purchasing powe,
true.
6 Both the statements are It becomes very Important Incentive for every
are false.
d Both the statements Individual.
 -Case Study Based Questions
Case Study 1
Read the extract given below and answer the questions on
tion the basis of the same:
Seema had been working as an assistant manager
with 'Shanaya Enterprises' for the last fifteen years.
She was very popular amongst her colleagues
because of her commitment and dedication
arch towards the work. When the manager senior to her
sion
retired, all her colleagues thought that now Seema
would be promoted. But to everyone's surprise, the
one. vacant post was filled by an outsider, Mrs Kavita.
d at Seema felt demoralised and her performance
started declining. She would abstain herself often
and could not meet her targets. She also felt lack of
motivation and took no initiative to communicate
with her boss, Mrs Kavita.
This thing became a matter gossip and discussion
among the employees who would discuss this issue
at canteen, parking, etc.
Mrs Kavita was a good leader, who would not only
instruct her subordinates but would also guide and
inspire them. She noticed Seema's behaviour and
felt that her performance could be improved. She
started involving Seema in decision-making issues
related to the organisation and made her a part of
high level joint management committee. Seema
was now punctual in office and her performance
started improving.
Q1 ldentify the function of management being
performed by Mrs Kavita.
a. Planning b. Organising
c. Directing d. Controlling
Q2. Name the element of the above function of
management which helped Mrs Kavita to
improve Seema's performance.
a. Motivation
b. Supervision
c. Communication d. None of these
Q3. Which type of leadership style is mentioned in
the above paragraph?
e, but a. Authoritative
nof b. Democratic
c Laissez-faire d. None of these
Q4. Which type ofcommunication is referred inthe
ines: "This thing. parking, etc."
a. Formal b. Informal
c. Both a. and b. d. None of these
e. but
on of HAnswers
156 MASTERMIND CHAPTERWISE QUESTION BANK
their earning by working overtime and on
Case Study 2
Read the extract given below and answer the questions on
Aman also stated that who work effectively
efficiently will be appreciated at the end of
holidays.
the basis of the same:
Param works as a manager in MNL Ltd. He has a month as "the employee of the month'. A
this
every
employees were happy and leads to higher
pensionable job but he does not feel belongingness outputof production.
and acceptance in the organisation. He cannot vent
out his feelings with his colleagues.
Q1 "He directs his immediate subordinates and i.
Moreover, Mr Shyam who is his boss, sets the directed by his immediate boss." ldentify the
targets for his subordinates without discussing it feature of directing.
with them and firmly instructs them that if task a. Directing initiates action
is not completed within time, then strict action b. Directing is a continuous process
will be taken against the defaulter. Moreover, no c. Directing flows from top to bottom
inspiration was provided by him to his subordinates. d. Directing takes place at every level of management
They did not feel enthusiastic as their suggestions Q2. ldentify the type of needs being fulfiled bv
were never welcomed. R.H. Ltd. by appreciating its employees.
Ql Which need of Param is fulfilled by MNL Ltd.? a. Physical needs b. Safety needs
a. Physiological need c. Social needs d. Esteem needs
b. Safety and Security need 03. Aman motivates the employees to work more by
c. Both a. and b. giving them.
d. Affiliation and Belongingness a. Financial incentive
02. Which need of Param is not fulfilled by b. Non-financial incentive
MNL Ltd.?
c. Physical safety
a. Physiological need d. None of the above
b. Affiliation and belongingness need
c. Safety and security needs Q4. ldentify the type of leadership style adopted by
Aman.
d. None of the above
Q3. Which type of leader is Mr Shyam? a. Democratic style of leadership
a. Autocratic b. Democratic b. Autocratic style of leadership
c. Laissez-faire d. None of these c. Free rein style of leadership
d. None of the above
Q4. Which type of communication is referred in the
lines:Moreoverdefaulter."
a Formal b. Informal
HAnswers
c Both a.and b. d. None of these 1. (d) 2. (d) 3. (a) 4 (a)
HAnswers Case Study 4
Read the extract given below and answer the questions on
1. () 2(b) 3. (a) 4. (a) the basis of the same:
Case Study 3 Rajan is working in a Multi-National Company in
Read the etract given below and answer the questions on Delhi. He was running temperature for the ks
the basis of the same: many days. When his blood was tested, he was
Hary is working in RH. Lid. as a sales manager. found positive for malaria. He was admitted in the
He handles a team of 20 salesnen. He directs hospital and a blood transtusion was advised by
his immediate subordinates and is directed by the doctors as his condition was very serious. OE
his immediate boSS. The company has a policy of hiscolleagues sent a text message to his super
of granting leave as per the requirement of the 'Mr BChalterjee'. Mr B Chaterjee, imnedialely
workers. Recently for Holi season, it received a sent a text message to the employees of
big order. Workers are keen to take Holi holidays organisation requesting them to donate blood u
while management 1s preSsing hard for overtime. Rajan. When the General Manager came to know
This matter was placed before the HR Manager. about it he ordered for fumigation in the compay
leader whotakes decision only premises and for cleaning the surroundings.
Aman. He is a good
his subordinates and work out the Q1. From the above case quote tines that indica
after consulting formal and informal communication.
policies after acceptance of the group.
double
He changes
wages for Ans. Formal communication takes place through
payment of
his incentive plans by
and triple wages for workíng oa official channels in an organisation.
working overtime without any pressure voluntarily Lines that indicate formal communication are
bolidays. Workers and were able o increase "When the General Manager.. the surroundin
hgs*
limited holidays
took
 Informal communiccation takes place without Case Study 6
following the formal lines of communication. Read the extract given below and answer the questions on
lines that indicate informal communication are: the basis of the same:
"One of his colleagues....for Rajan." Rishiwas working in an enterprise on daily wages
State any twoimportance of communication. basis. It was difficult for him to fulfil the basic
importance of communication are: needs of his family. His daughter fell ill. He had
Ans. Two
() increases managerial efficiency. no money for his daughter's treatment. To meet
() Helps in smooth working of an enterprise. the expenses of her treatment, he participated in
a cycle race and won the prize money. The cycle
CoseStudy5 company offered him a permanent pensionable
job which he happily accepted.
eextract given
Aadthe
below and answer the questions on
same: Q1 By quoting the lines from the above para identify
hebzsisofthe the needs of Rishi that are satisfied by the offer
MManish Sharma is a safety officer in a reputed
SU. ECL. He supervises the workers towards of cycle company.
Ans. Needs of Rishi that are satisfied by the offer
the predetermined goals of the organisation and of cycle company are physiological needs and
directs them how to deal with unsafe practices of
safety or security needs.
inundation. fire breakouts, etc. due to the existence "The cycle company offered him a permanent
of inflammable gases etc. Once there was a huge pensionable job. (Quoted Lines)
fre breakout in the underground mines and the Q2. Also, explain two other needs of Rishi followed
workers morale was down and demotivated because by above that are still to be satisfied.
of several risk hazards. Mr Manish observed the Ans. The other needs followed by the above stated
whole situation and consulted with all his workers needs that are still to be satisfied are:
and constantly monitored, guided and inspired them () Affiliation/Belongingness needs.
to integrate their efforts and accept the situation oss i) Esteenm needs.
sa challenge and take adequate safety measures.
Thereby. production turnover was outstanding and -Very Short Answer Type Questions y
outperformed other subsidiaries. Mr Manish was
Q1. How does directing initiate action? State.
given 'Outstanding Employee Award'.
OR
QL Mr Manish consulted with all his workers, Explain in one sentence how direction is an
he listened to their opinions, which form of executive function of management?
leadership Mr Manish is identified here? Ans. Directing an executive function of
Ans. Denocratic style of leadership is here: management as directing sets an organisation
In this style of eadership, the leader
takes into motion, while other functions prepare a
decisions in consultation of subordinates and setting for action.
decentralises authority. 02, At which level of management directing takes
place?
Ans. Directing takes place at all levels of management.
wherever superior-subordinate relationship exists.
OLeader< Q3. Give the meaning of 'supervision' as an element
of directing.
A Ans. Supervision means instructing guiding and
monitoring the subordinates to ensure that they
which
Q2. Under Maslow's Hierarchy Need Theory perform their jobs in accordance with the plan
respect
heed of Mr Manishhas beenmet through and instruction.
nd recognitionamong other employees?
been met
04. Name the term used in management which
Ans. of Mr. Manish has stimulates people to take up work.
Esteem needs
among other Ans. Motivation stimulates people to take up work
respect and recognition
through voluntarily.
employees. need for
self-respect, 05. Why is motivation calleda complex process?
These needs incdude the
recognition and
attention. Ans. Motivation is a complex process because any
autonomy.
.status,
particular type of motivation may not have
TIP
In this
type oquestions, students should
patiently and
uniform effect on all members as individuals are
heterogeneous in their expectations. perceptions
and reactions.
Chreful y read the entire case study,