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Salesforce JD - Technical Support Engineer Role

The document describes a technical support engineer role at Salesforce's Customer Success Group (CSG) in Hyderabad, India. The role involves assisting customers in resolving issues with custom code, integrations, and implementations. Duties include debugging, fixing issues, demonstrating Salesforce features, and ensuring high customer satisfaction. Required qualifications include communication skills, Salesforce certifications, programming knowledge, and a B.Tech degree with at least 70% scores in computer science or related fields. The compensation package for full-time hires includes a base salary of ₹750000 plus bonuses and benefits.

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372 views2 pages

Salesforce JD - Technical Support Engineer Role

The document describes a technical support engineer role at Salesforce's Customer Success Group (CSG) in Hyderabad, India. The role involves assisting customers in resolving issues with custom code, integrations, and implementations. Duties include debugging, fixing issues, demonstrating Salesforce features, and ensuring high customer satisfaction. Required qualifications include communication skills, Salesforce certifications, programming knowledge, and a B.Tech degree with at least 70% scores in computer science or related fields. The compensation package for full-time hires includes a base salary of ₹750000 plus bonuses and benefits.

Uploaded by

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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Technical Support Engineer Role

CSG Support- Futureforce


Salesforce, the Customer Success Platform and world's#1 CRM, empowers companies to
connect with their customers in a whole new way. The company was founded on three
disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model,
and a new integrated corporate philanthropy model. These founding principles have taken our
company to great heights, including being named one of Forbes’s “World’s Most Innovative
Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight
years in a row. We are the fastest growing of the top 10 enterprise software companies, and this
level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our
whole Ohana (Hawaiian for family) made up of our employees, customers, partners and
communities, we are working to improve the state of the world.

About Futureforce:
Futureforce is for college students wanting to experience life at Salesforce, one of the World’s
Most Innovative Companies 5-years-running and one of Fortune’s “100 Best Companies to
Work For” 8-years-running. Futureforce offers a collaborative work environment, which fosters
innovation, provides flexibility and most importantly is fun!

Customer Success Group:


 Role - Technical Support Engineer
 Location - Hyderabad
 Work timings - 24/7 Shifts
 Assisting customers in solving their custom code, integration, and implementation of
Salesforce products. This involves debugging, fixing, and ensuring issues are fully
resolved.
 Designing and maintaining technical expertise in assigned areas of product functionality.
 Demonstrating outstanding analytical and problem-solving expertise.
 Providing feature explanation and Salesforce coding best practices.
 Handling customer expectations and the customer experience to enhance customer
satisfaction.
 Actively maintaining and participating in job-related training activities.

Required Qualifications/Skills:
 Superb Communication - Verbal and Written
 Super Badges in Salesforce Administrator/Developer etc
 Solid Grasp of HTML, XML, API, SQL
 C, C++, Java, RDBMS and OOPS concepts
 Ability to communicate technical concepts clearly and effectively
 Solid grasp of Internet technologies: firewalls, web servers, web proxy servers, etc.
 BE/B.Tech degree with minimum 70% academic scores from Computer Science or from
circuit branches background
 Willingness to work in flexible shift timings.

We are currently hiring for the CSG Support FTE role for the batch of 2023.
We are considering all the streams under the following courses:

 B.Tech CS and Circuit Branches


 7 CGPA
 No active backlogs

FTE offer details shared here under:


 Component In INR
o Base 750000
o Performance Bonus 75000
 CTC 825000

FTE Additional Benefits


 Wellness Reimbursement: INR 60,000 per annum
 Vision/Dental Reimbursement: INR 15,000 per annum
 Educational Reimbursement: INR 3,50,000 per annum
 Benefits as per the company norms:
 https://salesforcebenefits.com/assets/pdf/Brochure-India.pdf

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