Lee & Gaur (2015) define organizational performance as an indicator of the overall enterprise
competitiveness, and it is also the measurement of the achievement level of an enterprise's
strategic objectives. While popular assessment indicators for organizational performance are
income, productivity and profitability of the organization. Therefore, an appropriate
organizational performance assessment affords its manager the understanding of the status of the
organization.
It stands out reality of phenomenon of delay in delivery of services to customers, reviewers and routines
from perspective of researchers based on thoughts of customers in order to obtain variety services,
functional job methods and technical tasks done by employees of International Business Machine (IBM),
which leads the capacity to absorb a long time with customers to obtain the required services. The
results will be accumulation of business affairs on citizens and wasting time and effort of employees
and customers.
. Nwoko Victoria and Emerole Gideon A. (2017) in their study concluded that employees’
participation in decision making have a positive effect on organizational performance. Cherono
Lily Kitur & Sammy Kimutai Rop (2016) established that the effects of employee participation
in decision making on productivity at Kenya Power and Lighting Company are that it leads to
varied options, enhances and improves quality services, gives broader perspective, and bring
more alternative solutions leading to total customer satisfaction. Cross Ogohi Daniel (2019) in
his studies indicate a statistically significant relationship between employee involvement in
decision making and organizational performance. Isichei Ejikeme Emmanuel, Godwin Ukandi
Damachi (2015) in their studies concludes there is a positive relationship between extent of
employee’s participation in decision making and organizational performance.
Many organizations have experienced the lack of commitment by employees towards implementation
of decisions taken by top management which undoubtedly has serious repercussions on organisational
success. It is for this reason many organizations are employing methods for employees to participate in
decision making process which has led to setting up of organizations within, such as Labour Union (LU)
as representatives for employees during decision making and other methods. Much dissatisfaction
emanating from decisions taken by management has led to many actions taken by employees including
strike actions. Research has shown that when employees are not made to participate in decision making
process, it leads to job dissatisfaction, lack of organizational commitment, low labour – management
relations which reduce productivity.
Another problem of the study is the problem of leadership style. There has been reported cases of
leadership failure or management crisis in different organizations. These problems cannot be said to be
limited to the boundaries of Nigeria alone but a global phenomenon. It cannot also be limited to only
one particular industry but across all types of industries as well as business and government
establishments. It is often noted that the type of leadership style used in an organization of then
determine the level of productivity, some employees are likely to produce more under high supervision
and when this is not done, it often demoralized them to work, also leadership style determine the
effectiveness of each employee in the organization