Burlington Professional Modules: COMPUTING & INFORMATION TECHNOLOGY Student's Book by Oliver Taylor Burlington Books PO. Box 54411 3721 Limassol Cyprus Buiinguon Books isan imprint. of the Busington Group The publisher grateflly ackrowledges the follwing for permission co reproduce copysight materia © Image provided by Liveseribe, Ino: page 65, © MicWhiskey / Shusterstock.com: page 38 (Google Translate logo; © Oleg GawriloEF / Sbaterscek com. [ge 18 (plore); © Rose Cason Shuterstook com: page 38 (Skype logo), page 4 (logos Mac, Windows, Linux); © rvsott/ Shutersteck.comy: page 238 (Google maps logo): © Shutersoek, lnc cover pages 4. 5.6.7.8, 9,10, 112.13, 14 15,17, 18 except picure d). 19,20, 21,22, 23,24, 28,26 2% 29, 30,31, 32,38, 34,35, 36,37, 38 (WhatsApp, Titer), 39,40, 41, 42,43, 44, 48,46 4,49 (880s icon), $0, $1, 52,53, 5, $5, 55,57. 58, 59, 60 (computer. 61, 62, 63.64, 65 (encersmarpen, 66,67, 68, 69,10, 71, 72, 73,75, 76, 77, 78, 79, $0, 81, 82, 83,84, 85,86, RB, 92, 93,95, 98,102, 108: © tanva2COt) Shaterstockcome: page 28 (Snapehut oes), Acknowledgements: With special thanks to Juan Manuel Rubio Santana, Coleg'e Poracei (Jesuits), Sevilla: Ana Rizo G6mez, Alicante; Rosa Borrell Fell, Insitut Gulndavots Leida; Antonio Marchal doIa‘Torre, IES ingeniero de la Cierva, Murcia; Aida Haluoui Loper-Salazar, Madrid; Socorro Garein de Lednlz Saleedo, Madrid: Lula Llorens, INS Joaquira Mir, Vlanova i la Geli (Barcelona) STUDENIS SHOULD NOTE THAT THEY MUST NOT WRITE IN THIS BOOK. Allghts reserved by the publisher No pat of this publication may be reproduced, stored in a resrovel syst or tnvemited in any form or ky any reas ~ election, mechanical, photocopying or othecwise ~ without ermssion it wel ISBN 978.9963.293.85.6 (Copsright © 2017 Buskington Books 10 © C8 G7 06 65 04 03 02 0) 26 25 24 23 2:21:20 19 18 17Contents — oo 1 | nN The Digital World 4 Business Skills for IT 44 Working in IT 6 Software 46 2 12 Parts of a Computer Word Processing 48 Assembling a Computer 10 Image Editing 50 3 13 Hardware: The Keyboard 12 ‘Spreadsheets 62 Hardware: Peripherals 14 Databases 54 4 14 Ordering Computer Supplies 16 Building a Network 56 Recommending Computer Hardware 18 Network Equipment 58 5 15 Troubleshooting 20 Operating Systems 60 Doing Repairs On-site 22 Installing an Operating System 62 6 16 IT Helpline 24 ‘Video and Sound 64 ‘Taking Messages: 26 Gaming 66 7 | |17 Customer Service 28 Website Hosting 6S Customer Complaints 30 Cloud Computing 70 8 | is ‘Scheduling Meetinas 82 Online Safety 72 Rescheduling Meetings 34 Protecting Your Business 74 9 9 Smartphones 36 Applying for a Job 76 ‘Smartphone Apps 3B Interviewing 78 10 20 E-mailing 40 Preparing a CV 80 Searching the Internet 42 Writing a CV 82 I Pairwork Appendix 84 | wting Guide 101 1 Vocabulary Builder 4417The Digital World 3 Getting Started: Vocabulary (nage 117) ) 1 Read the advert. Decide if the sontences below are true or false. ‘Then correct the false sentences in your notebook. «) ktops, laptops and ti LRA Ion Hundreds of software companies offering TT solutions and apps for: banking health business and retail manufacturing education hospitality and leisure New this year: computer apps for the automobile Industry. Ge em ‘The trade extibition is only for computer hardware. ‘The products exhibited inolude different types ct computers. ‘The exhibition is only for banking and businesses. abbrevietions instead of words. There are computer products for schools, hospitals and factories. PC = parsonal computer You will find examples of the newest equipment at the trade exhibition. [IT = information technology e) ‘echnology, we sometimes use gens 2 Troe people re gating information at the trade ion information desk. Listen to the mini- dialogues and choose the correct answers.) 4. At Good " morning / evening, Can | help you? B: Yes, I'm looking for the Banking Plus exhibit. That's exhibit number 278 / 28, Thank you. 2, Az Exouse me. Can you tell me where exhibit 345 is? Let me check. I's an exhibit of apps forthe automobile industry. Its over there with the blue / red sign, As | see it, thanks. 8. A: I'm interested in software for ‘equation / business. B: Just a moment ... OK, you want exhibit numbers 107, 159 and 96. Here's a map to help you. 3. Practise the mini-dialogues in Exercise 2 with a partner. Pay attention to the expressions in colour. 4 Read the mini-dialogues in Exercise 2 again, Then decide which mini-dialogue each sentence relates to. a. Speaker A wants to see several related exhibits. 'b, Speaker A already knows the number of the exhibit he wants to see. c, Speaker B gives Specker A something. , Speaker B wants to see a specitic company's exhibit. . Speaker A identifies his area of interest, Ge) Whan we say a number with tree i we usually say two hundred and thirty ee cate eaeAS Thank’you. B: You're welcome. Enjoy the * day / exhibition 4 Working with Vocabulary a 5 Listen and repeat. Then match the words to the pictures. <) monitor + mouse + system unit + keyboard + server + laptop a eo a as Ld : ve 6 Listen and repeat the words in colour. @BE_ Listen and repest.«) Then copy and complete the sentences. 4) 10-ten 0 —elghty software + apps « hardware + data Bi ceety ees 4 — 's another word for information, ania an en _- ar8 programs you oan use on your ¥ a smartphone. - oa ; = five ms et 3... means the physicel parts of a computer. ity ,000 - one thousan 4, ..'8 another word for computer programs, Sie 1,500 - one thousand . 70 - seventy five hundred 7. Listen and repeat the words in colour. @> Wirite the numbers in your notebook. x» Then match the businoss sectors in Ato a i eS 1. five hundred and sbxty-threo A 2. eight huncred and seventy-one- ical 8. one thousand and twenty 2f transport 4, four thousand and thirteen Sf eduentins 5. one thousand, four hundred ard thity-four 4.E manufacturing 6. seven thousand, six hundred end ninety-one 6¢ banking IO Write the numbers in words in your notebook. 66 business and retail 1. 29 4.113 7.8 hospitality and leisure 2 66 5. 297 B 3. 84 6. 1379 a3 "We've got laptops in my school. b. T*1ve got en onine clathes chop." «. 5 "You san see nencid infomation erin.” (RAREST 1 "This hospital uss the latest technology." ; 0.4 "We make mobie phones an our ‘Three people are getting Information at tho wane ‘trade exhibition information desk. Listen to the 7 ' Conversations. Then write the correct number for YS ow newton each exhibit in your notebook. a 9-4."Custome’s can reserve rooms i ‘on our website.”Working in IT (Getting Started: Vocabuitry 1 Read the profiles. Thon copy and complete the sentences below with the correct name. 4) | chartene My name's Charlene and 'm a helpdesk technician. I'm responsible for solving IT problems over the phone. usually work as part of a team. | am skilled in \ problem solving and I'm good with people. My name is Brian. | work in a computer factory in Scotland, We make and test computer hardware. | also work two nights a week repairing computers in people's homes or businesses. ee) 1'm Francesca and I'm a support technician. I work for a big IT company in Glasgew. Our company provides basic support for our clients and fesis nevr software products on the market. 'm skilled af assembling computer networks for businesses and schools. puts computer systems into busine 1 2, ...80WN08 IT problems on the telephone. 3. hardware. ip: a When we talk about skils, we often sometimes works at night Use an adjectne and preposition 5, repairs computers. geod al esparabieter 6. _..works closely with a group of other people 2 Listen to the dialogue and number the sentences in the correct order in your notebook. 4) Nice to meet you, too. Good moming, I'm Chloe, and this is Brian Gan you answer some questions for our survey? I'm pleased to mest you. Sure. What would you like to know? Paogp 3. Match the questions in A to the responses in B. Then listen to the continuation of the dialogue and check your answers. 4) A B 1. What's your job? a. You must be good at problem sohing. 9. Whatdoes your job involve? b. I'ma software tester.8. What skilis do you need for your job? c. | test new software for the eutomobile industry. D4 Practise the dialogue in Exercises 2 and 3 with a partner. Pay attention to the expressions in colour. Working with Vocabulary 5 Listen and repeat the words in colour. Then choose the correct answer.) | test / troubleshoot problems over the telephone. My laptop is broken. Can you repair / install it? You can upload / download the instructions from the Intemet. ‘We use about 50 parts when we maintain / assemble a new computer, Your PC will go faster # you give ita startup / an upgrade heaps 6 Listen and repeat the words in colour, Then match the words in A to the words in B to form expressions. +) A B 1.8 solve a, awebpage 2. Foperate b. problems SA design c, the connections 4) give d. support 5.Cinput e, data 6 tcheck f. amachine 7 Copy and complete the sentences with the expressions from Exercise 6. ‘We need a granhic designer to ... for our new company. We ... to users in businesses, offices and at home. My job is to help... over the phone. Ifthe monitor doesn't Work, ...at the back of the system unit. It takes time to .. into the computer They ...0n the produetion line. Parona 8 Listen and repeat the jobs in colour, Then decide which job matches each description. «) network administrator « helpdesk technician « web designer « software tester « programmer support technician + data entry operator ‘This person writes software for comouters. “This parson helps clients with (T proolems over the teteahone. “This parson manages the day-to-day running of 2 computer networks, “This parson fixes software and hardware problems. ‘This person tests new products before they are in the shops. This person develops and designs webpages. ‘This person puts information into a computer. N@ORONG 9 Complete the job advert with the words below. installing » helpdesk technician » assemble troubleshoot + repairing + giving support Jops SeaRcH | swe comeruco cans as Blue Diamond Online Services Ltd | POSITION OF’... You will be responsible for ® forall our T products and services. You | willl need to answer questions, identify and >. problems, and provide sn ‘answer questions aboutexperience required. | CLOSING DATE 22nd MARCH. Contact:IT Manager, Mtr. John Campbell VISO Digiton PC General Purpose Desktop SPECIAL PRI Processor: Intel Core i RAM: 86B Storage Capacity: 118 Screen Size: 26 inches Includes: keyboard, monitor and optical mouse hn i: This PC has got everything you need. Sufficient memory for lots of photos, videos and music. Great for virtual reality gamers. PCMact: I's a good computer at a cheap price. I really like the large screen, as there's space to open lots of tebs. seribe16: This processor is great — useful for fast downloading, The extra USB ports are also very useful. Easy to upgrade. 2 A shop assistant (A) is talking to a customer (B). Complete the dialogue with the joguie and check your anewors. 1) Do you want to use it for downloading music or films? + Can | help you, sir? What do you need to use it for? « It's on special offer this week. sentences below. Then listen to the ABT B: Yes. | want to buy a laotop. What sort of laptop are you looking for? : | need it for Word cocumants and Excel. Se ae Pe aR ian ore at’. hardware and *.... computer softwere. Cancidates must also be | able t0®,..aPC. Good technical knowledge and minimum one year's Eva is a graphic designer. She neads to see multiple webpages at the same time, Carls favourite free-time activity is playing computer games. Zoe is a student. She needs to take har computer with her to school. Tina is @ journalist. She needs to upload and download a fot of media fies. : No, I don't, but | need to use the Internet a lot. eee = | Student A: Use the information | on page 84. | ‘Student B: Use the information (on page 92. “ @Bornning tasks, page 102 workbook, cage4 ) 7 IPSS SilverEdge 1600 ‘AlLin-one Laptop Computer THIS MONTH ONLY: €699 Processor: Rockchip 88C RAN: 468, Storage Capacity: 5068 Screen Size: 11,6 inches aes d — fast, quiet and small I's really quick to start up, so you can use it immediately. Hove it igo15: Easy to operate, but the graphics capabilities ara really basic and the screon is far too small. Useless for playing games. JamieY: This laptop is difficult and expensive to repair ~ don't buy itt We use bytes to desorive storage capacity on a computer or mobile shone. MB = megabyte GB = ggadyle TB = terabyle | nesd € smal, ight computer, | often go on ousiness trips,How much is it? Its €600. “... I recommend it. BEoRr What colours does it come in? Blue, biack or white, OK. I'd ike a blue one, please. 8 De [23 Practise the dialogue in Exercise 2 with a partner. Pay attention to the expressions in colour. 4 Read the dialogue in Exercise 2 again. Who ‘mentions each of the things below - the salesman, the customer or both? traveling the names of some computer programs downloading music or films ustig the Internat the laptop not being heaw three colours eoeena Working with Vocabulary 5 Listen and repeat. Then match the words to the arts of the computer. 4) hard drive » motherboard « RAM chip USB port » sound card + heat sink and fan DVD drive + processor (CPU) OK. | think this laptop Is what you are looking for. It's ight, Dut t's aiso ast. Yes, its exactly what | need, and it's a. good price, Match the computer components in Exercise 5 to the definitions below. 1. This is the computer's brain. 2. This is the main storage space for data, 3. This allows the computer to have audio. 4, This is also called a memory module 5. This stops the processor from getting too hot. 6, This contains the main components of a computer, 7, This reads and writes disks, Listen and repeat. Then match tho opposites. ) A B 4. cheap a. slow 2 heavy b. advanced 3. little ©. useless 4, d. expensive 5 @. narrow 8 f. loud 7, @. light 8 A. large Copy and complete the sentences with words from Exercise 7. 1. [haven't got enough monay for this computer. I's too... for me, 2. Myold computer was quite loud, but this one is really 8. Modem computers are quite the og heavy ones. 4. Amore... computer moda) has got better qualty haroware, 5. My motherboard doesn’t work! The whole PCis... now. Not tke Wc (eaAssembling a Computer > Gotting Started: Vocabulary (page 118) 1 of more words which together form a ‘single noun. They can be written as ‘one word, two words or sometimes two words with a hyphen, mother + board « motherooard sound + catd = sound card irk + jet = iniefet printers Read the computer manual instructions. ‘Then answer the questions below. 4) HOW TO ASSEMBLE THE COMPUTER: © Unscrew and remove the two side panels of | @ Insert the RAM module into its slot. the computer case. i @ Screw the hard drive into place. Then connect its © Screw the motherboard into place inside the power cable to the motherboerd. computer case. @ Insert the sound card and video card into their slots © Open the CPU socket and insert the CPU into and serew them in. ‘the motherboard. © Screw the side panels back onto the computer @ Place the heat sink and the fan on the © Pig in all the power and data cables. Turn on the ‘motherboard and attach them with the clips. computer and check it works! How many side panels are there? i \Whare do you insert the CPU? a ‘What do you use to attach the heat sink and fan? ‘What do you connect the hard drive to? \What must you do to put the sound card in place? give instructions, we ‘fton usa the imperative, Remove ihe sice panel Insert the sound card. Peter is speaking to a helpdesk technician. Read the dialogue and choose the correct answor. Then listen to the dialogue and check your answers. <) A Hello, 'm Peter Collins at PR Solutions. B: Hi, Peter. How can help? A: [need to install some ‘software / harolware on my computer. B: What do you want to install? A; Anew sound card, B: OK. That's easy, Are you ready? First, tum off and unplug the ® computer / printer. A: OK I've tured it off. Now what? B: Now, remove the ® panel / cable. Remove the old card, Then, insert the new sound card into the sound card slot — can you see it? Just a minute, OK. It’s in the siot, Great. Now, sorew the sound card into place. There's one * sorew / socket. ‘Yes, I've got it, OK. What should | do next? Plug in the computer and turn it on. Now, check the sound card is working. Have you got some © music / pdf fles on the computer? Yes. It's working, | can hear it ‘Good, Finally, put the panel back on the computer and screw it shut. Can | help you with anything else today? AL No thanks, thats all. Goodbye, Dror ge D3 Practise the dialogue in Exercise 2 with a partner. Pay attention to the expressions in colour.4. Read the dialogue in Exercise 2 again. Then write the letters of the pictures in the correct order. First. Second... Third... Fourth... Fifth. Shh. a2 a. 10 = your notebook Working with Vocabulary 8 Choose the best continuation for each © sentence. @®5_ Match each ordinal to the correct word. 1. Bafore you remove the panels, Then listen and repeat. 4) third + sixth « second + tenth + first seventh « fourth + ninth » fifth « eighth a. make sure you disconnect the cable. b. connect all the cabies, In order to open the door of the room, ist sth ath a. detach the card 2nd. eh ah 'o. insert the cacd in the slot here. ard th Tot 8. There's nothing to watch on TV, ath a, so l'm going to turn ft on. 6 Listen and repeat. Then match each word to ‘goin going fo tun hf the correct picture. «9 4, Bafore you take the side panel of, cable + clip + side panel + case + front panel 5. Ou Tevet unscrew it Power supply + socket + switch + slot b. you have to screw it on, a 5. Before you put the new sound card in, B a ina @. you have to attach the old sound card. you have to remove the old sound card. 6, Never touch anything inside the computer its unpluagect bb. ifit's phigged int Copy and complete the sentences with the words below. unscrew » switch » cable « power supply plug in » tum it off 1. Don't forget to plug the computer into the ... 2. You can connect the monitor to the computer using this When you've fished using the computer, make eure you 4, Before you remove the motherboerd, you have tot 5... the latop cable before you tum it on, 6. hiss the mein... to turn the computer on and off uudent A: eee c= ask for felp nstaing a row hand dive | nie 7 Listen and repeat. Then match the opposites, 4 jeometen the de on page 64, A B hi 1, connect a tumoff nic . denen ‘stom Re et in Ei3. plugin ¢. disconnect 4. screw d. remove 5. Insert unplug 6, attach 1. detach Tip! The prefixes un, afs and ae change the meaning to the oppose of the original wrord, (Getting Started: Vocabulary (oage 119) 1 Read the paye from a computer manual. Decide if the statements below are true or false. ‘Then correct the false sentences in your notebook. 4) Sie cued oe ne Ree eee ee Ba es ay ey Mersey eveyone mare earee aoe The function keys on the top The navigation keys provide a nuraber of row are labolled from F1 to F32 | ways to move the cursor around the page ‘The arrow keys control the movement of the cursor ‘The basic typing keys are labelled with a charactor (a letter, numbor or punetuation symbol) Pressing a key produces its character on the screen. 1. The keys on a keyboard include only symibols and numbers. 2, There ere five arrow keys which move the cursor. 3. Mosifior koys work on thoir own, 4, The keyboard hes got mathematical symbols. 5. More than cne set of Keys can control the cursor 2. An IT worker (A) is answering a call from a colleague (B). Listen to the dialogue and ‘complete it with the missing words. «) A: Hell this is Tim in IT. B: Hi, Tim. This is Sara. |'m calling from the “floor. 've got @ problem with my keyboard. A: Good morning, Sara. Is it a standard keyboard or a wireless keyboard? B: Its... one and the delete key is stuck. I've deleted a whole page of text! ‘A: Oh dear! So first, make sure you've saved all your work. OK, now unplug the keyboard from your PC. Next, tur it over and ®...it gently.B: What? Are you sure? A; Yes - if the Keys have got dirt inside them, they sometimes gat stuck. B: OK... now what? ‘A; Now plug the keyboard in again, Press the *... Key and see what happens, B: Atight. Hey, t's working! Thanks. A: Great! B: Tim, wait a minute. Now the s ey isn’t working, I'm pressing the key, but the symbol dossn't appear on the manitor, A: Alright, I'll come and take a look. Weill try § .. some of the keys. B: Thanks. 'm in Room 312. $7.3. Practise the dialogue in Exercise 2 with a partner. Pay attention to the expressions in colour. Q SEE 4 Read the dialogue in Exercise 2 again and 7 Listen and repeat. Then match the names to the answer the questions. punctuation marks. +) 1. In.which department does Tim work? full stop * at symbol « slash » question mark What compiaint nas Sara got? colon + semicolon + and symbol + apostrophe quotation marks + comma + brackets « asterisk 2 Ti f f : What does Tn thinks eaushig the prover? hyphen + exclamation mark « underscore Is Saras keyboard working by the end of the conversation? o 8 @ Working with Vocabulary W Geter wort To a 88-8 ‘match the keys in A to the correct action in B. «) ’ ‘2 -& .B arrow keys 5 2. caps lock key E 3. delete key 4. 9 14, 4, escape key & netun or ntorkoy -B oB 6. shift key io 2 7. tab key B @8_Listen and repeat the words and phrases in a. changes the text to capital letters oer Slat Usp. the a Pr 4 ‘ to choose the correct word or phrase in eac! b._ starts a new line eee Ry charge it A Customer: Do | need to pay for"... ? 1. price Salesperson: No, That's included in the 2. quality price, 3. payments: Customer: Can l2_.? 4, give a discount Salesperson: Yes, madam, if you've already | 5. out of stock got an. with us, t 6. goods B. cash « shipping + credit card » cheque B Salesperson: There's @ smal charge for b. the item direct to your home. 2 ee Customer; That's fine, What's the final b, items ‘alan? i ©. having no more, completely sold out Salaspasore/ 57: DULPOLWATTO BEY d. offer for less money 22 : ®. how good something is ‘Customer: No, | haven't got my cheque 4. how much you pay for something ook, and I certainly haven't got £375 in®....! Could | pay _ © Usten and repest the words in colour by? ‘Then copy and complete the invoice using Salesperson: Sure: the words below. 4) VAT + Subtotal » Price per unit « Invoice Quantity + Delivery date + Payment date ‘Sue lacing an order for computer fies. Be | PC LAND esceucn nnnsnninesuerises Su i pletion a Sls fo seri eaas eevar Het ant Cheer Date; ng Siem ON ty oe Number: Ve/2/2017 045637 To: IT Global TO: Hartington's IT Department nS ee aie ct on 4 ean | | Speakers a £21 420 © SuPrtms mnypiea NTRETEROTeS ~ f Microphones a £10 £120 i - = trom | aunty | P*EPE | toeay | | | Keyboards 6 £5 £10 ua i 4 750 wo | ef | | +5.220% | e160 werineime| 25, | et. | es _| TOTAL e200 © [feyboards | 6 ean | era | | Diseune Tox: [290 swe] een | | ©: 17th February FINALTOTAL: £810 +VAT: 20% [£228 7 eu 30 days from delivery TOTAL: £1368 COMMENTS. Special divert eae eae Delivery date: Sth Januery FINAL TOTAL: ae. ‘ip! @. = Value Added Tax. VAT is @ tax added to tne purchase price. In the US, itis called sales tax, Recommending Computer Hardware Getting Started: Vocabulary age 120)) 1 Read the webpage from an online shop. Then decide which computer (A, B, C or D) matehes each question below. +) 2 Asales assistant in a computer shop (A) is helping a customer (B). Listen to the dialogue and complete it with the words below 4 a fax, too + only €75 + printers + the office P| Montors Frets Peripnerais 4 Top-ofthe-range PRO-MAX desktop PC if | Tocludes 27” monitor, plus speakers. User-friendly, suitable for study and home use Capacity: 500 GB Memory: 4 GB (08 Windows 10 5 Toshiba ~ Satellite laptop Light and portable, this is also the most powerful laptop on the market for under €600 Ideal for busy travelling professionals 156° slimline screen | @ Inbuilt 13 mogapixel camera Capacity:17B ge a A B: A B: A Good morning, | see you're interested in these * Yes, can you recommend a good wireless printer? | want something for®..., simple but powerful Ink-jet printers are generally the best. What's the best model? There are good reports about the Colour Max, They're very dependable, OK. Why is this white one so cheap? Its just a printer, The others are more expensive because they're al-in-one printers. They've got scanners and chotocopiers. Some of them have got *.. We don’t need ¢ fax, but the other things would be useful. That gray Delux LI has got really good reviews. But its much bigger than the others. A: That's because it can print on AS paper Do you us AS in the office? ‘Sisk, adiitan.¢ Compact all-in-one computer (HP) 24” LED high-resolution monitor {deal for watching HD multimedia and films Inbullt speakers.and webcam with superfast Intel® Pentium® processer Capacity: 500 GB Memory:6 GB (08 Windows 10 (DVD/CD drive not included) =~, D Apple iMac Compact all-in-one computer with an excellent widescreen displey High-resolution 24” screen Popular with designers and other creative professionals Ergonomic mouse included Capacity: 150GE Memory: 8 GB 08 Apple OSX = Ey ‘Which computer ... 1. has got the most memory? 2. has got the largest storage’? 3. fas got a weocam as part of the computer? | 4. ig goou for doing: work? 5, has gol the biggest screen? 18 Working with Vocabulary 5 Listen and repeat the words in colour in A. Then match them to their definitions in B. A 8 1. portable a. built to be strong 2, superfast b. using a small space 3. dependable —c._easy to camy around 4. compact not ikely to fell 5. sturdy ©. very seedy 6 Listen and repeat the words in colour. Then choose the correct answers to complete the reviews. 4) The computer has got a greal "flexible / wide screen (27") monitor — ideal for graphics programs and gaming, ttis slimline / simple to.use and 100% *'secure / top-of-the-range because of ils modern security system. AS Sol suggest you buy something like this. It got a built-in scanner and photocopier and it does double-sided printing. t's much more slimiing than the other models, B: And its *...! Practise the dialogue in Exercise 2 with a partner. Pay attention to the expressions in colour. 4 Read the dialogue in Exercise 2 again. Then match A to B to form sentences, A The customer asks for According to the sales assistant, the best printers are Alkin-one printers have got ‘The customer mentions the Delux L! because of its The customer doesn't use B good reviews, ink-jet printers. A paper a recommendation, scanners and copiers. @ ‘The ® symbol follows the name of a product or company that is legally registered. The name will always nave capital letter: intel ®, Pentium ® oA one eaeoR 8 Listen and repeat the words in colour. ©) Then use them to complete the text.) user-friendly + powerful + complicated ergonomic + reliable oS- Technology QUESTION: My 80-year-old grandmother ‘wants @ computer. She’ never used one before, ‘Can someone advise me? ANSWER: She needs something that is * 's Ro use buying her a computer that is too to Use. Look for something that is simple to use and 2 mes yOu don't want a computer that gives her problems all the time, She won't need a *....... computer because@0080 Jimagine she will only use it for basic things. = | would think about getting her an >... mause, so that it's easier for her hands. : The * all-in-one / built-in printer-scannet- photocopier is a * practical / high-resolution solution for traveling or for offices with limited 9 Which adjectives in Exercises 5-8 can describe the items below? Allaptop: sturdy, portable, g > Most countries stil measure soreens in inches and not centimetres, For exarmole: A printer: 17", The measurement is dlagonal from pee comer to corner of the soreen. A smartwatch: 7 Copy and complete the review below with the jords not used in Exercise 6. ‘Student A: You area sales assistant in a computer REVIEW 0000 shop. Use the information on page 85 to Nice and '... for working everywhere! recommend a laptop. The new ®.... tablet (0.5 cm) has got ® Student B: You are a customer who wants to buy.a laptop, Ask the sales assistant questions to compiete the information on page 93. Gat ee 46 a. Troubleshooting Vocabulary (page 121) ‘Wi-Fi, for Internet connection on the go. Its ©... Screen is perfect for doing graphics work, really is 2° —.. model 1 Read the webpage. Then copy and correct the mistakes in the sentences below by changing the words in bold. «) Cesena Cc cet ee cect © What can! doif the power button doesn't start the computer? Check the power cordis connected to the computer conectly. Make sure the power supply is working by plugging in another electrical appliance to test it. ) What can I do if # program won't run or runs slowly? First, make sure you save everything. Close the program and then reopen it. if that doesn't work, shut down the computer and restart it. If that doesnt work, reinstall the program, What can | do if my computer freezes?Press and hoid the Contro}, Alt and Delete keys at the same time. Choose ‘Log off from the menu on the screen, then estart the computes. © what can | do if | get a No Signal message on my monitor? Make sure you havent got 2 loose connection, Disconnect and reconnect the monitor cable. ‘Check the screws ere tight. You mey need to replace your monitor cable © what can | do if there is no sound on my computer? Check the volume control in the control panel and the software you are using, Check that ‘the mute box is not seiected. if you re Using extemal speakers, make sure they are turned ‘on and connected to the correct audio of USE port. Check the hardware supply is working by trying it out with another device that works with electricity Ia virus isn't running fast enough, you might have to instal it agsin, IF your computer doess’t react at all, you can solve the problem using three messages, Try adjusting the fan if the monitor cable isn't connected oraperty. A problem with images can sometimes be related to the speakers’ connection, aeons 2° Ahelpdesk technician (A) is answering a call from a customer (B). Listen to the dialogue and choose ‘the correct answers. 4) A Hello, it's Tom here. Who am | speaking with, pleass? B: Hello Tom, it's Jim Curtis. I've got a problem with my "settings / speakers. They were fine this moming. Now, | want to watch a * video / film. | can see it, but | can’t hear anything. “OK. It's usually a good idea to check cables for a loose connection before you do anything else. Wait a minute. Il look... allthe connections are fine. “That's good, Are you watching an *-offne / onine video? Yes, | am. Have you tried checking the volume control under the video cli Yes, it's on“ 10/0. What about the volume icon at the bottom of your monito:? Can you see that? Yes, | cen, Click on it and tell me where the little green line is. Its at the * bottom / top, A: Thet means the volume is turned off. You should always make sure you check the volume control in the software you're using. : Oh, yes, | see. Thanks for your help, A: You're welcome. 0 2 Practise the dialogue in Exercise 2 with a partner. Pay attention to the expressions in colour. Read the dialogue in Exercise 2 again, Then answer the questions. 1. Why is Jim calling the helodesk? What Is Jim trying to do? What three places must Jim check? 4. What is the solution to Jim's problem? Working with Vocabulary 5 Listen and repeat the words in colour. Then copy 8 Choose the correct answer. and complete the sentences. ) 1. The reason you can't hear anything is no signal message + yolume control + control panel because you have selected the .. mute box + loose connection + power button a. control panel 1. You use the... to switch the comauter on. . power button 2. You.use the.... fo turn the sound up or down. c. mute box| think there's a....in the switch, Sometimes it works: end sometimes it dosen't. 4, Go to the ... and click on the sound icon, then click on internal speaker. If you select the... you won't be able to hear anything. 6. A... means the computer is not connected to the montor. Listen and repeat the words in colour, Then choose the correct words. «) 1. You have to log off / press and hold the Control key and P to print. 2. ‘Toreinstall /restart tre computer, try pressing the power button again, 8. Before you open the computer case, make sure / reconnect to switch off the power suopy. 4, Every s0 often, the computer freezes / reopens. It just stops in the middle of what you're doing. 5. The graphies card is broken. You'll have to replace / shut down i. (ip?) The prot re- before a verb often means again. recommect the cable = connect the cable again reinstal, repiece, reopen ‘The words and phrases in bold are in the wrong sentences. Write the sentences correctly in your notebooks, 1. You should reinstall your e-mail account ‘when you're finished, 2. My computer went for repair and now | must reconnect some programs. @, Now, the fan isn’t working, | have to shut down tne caso. 4, Check the cable and then lag off the mouse to the keyboard. 5. Atthe end of the week, plese reopen all the ‘computers in the office, Work plan Mow 14th — Fri 18th Clients Central Library Coneact: Jill, in reception Location: 27 King Street (opposite the post office) 2, Ifyou want the music louder, turn It up using tho .... a. loose connection b. volume control ¢. 70 signal message 3. Before you close the file, .. you save all the changes you have made. a. make sure b, shut down ©, reconnect 4, The monitor wasn't working, so we... it with a new one. a, reinstalled b, replaced c. reopened 5. Ifyou... these three keys, you wil be able to shut down the computer, a. press and hold b. logoff ©. restart Browne's Department Store © l6thMay Gient checked the *...... of the monitor's © cables. Client discomectedand *...... the. cabie. Cabie is *.... A® smo intside the computer or monitor. Technician to call al the office... 2 Amanager (A) is explaining a new employee's (6) work plan. Number sections A-C in the correct order to form a dialogue. Then listen to the dialogue and check your answers. + A.B: Sure, Which anti-virus software should luse? ‘A: Use McAfee, Insert the dise, then follow the instructions on the screen. Then cn Tuesday morning, you have to 0 to the department stors on Albion Street. B: OK. What's the problem there? A: They lost some data and they nead to recover it.SE SR OE 7 OT RS Ea, Jot; * Install new printer and scanner, * Show Jill how 20 nctivade printer From different compucers, Client: Fairpore Spores Contre Contact: Harry Smith, Admin department Location: + Main Street (next to zhe zrain station) Monday afternoon 12 to 3 pos; Tuesday 19.5 pm Jib: + Shan Harry how to move documents from. the hackup systens to the main. systems, * Run an anti-virus scan, ov all computers in the centre, a Client: Bradpool Manufacturece Contact: Mr Norris SB becations 17 tndustiat Park (Lave for F Block, ¥ 7 At the main entrance 49 straight on, Youll find Mr Norrie’ office ae the end of the corridor, on the left.) Tine: Wedneirday, £30 am Jab: * Install the new client data software, * Shan Me Norris and his tearm hew 20 input data correctly, 1. The Central Library is next to the post office. 2, The job at the lrery is scheduled for Monday afternoon. 8, The techniolan will be working at the sports ‘centre for three days, 4. Mr Norris’ office is on the right, at the end of ‘the corridor, 5. On Wednesday, the job is to install new hardware, 2 Working with Vocabulary 5. Listen and repeat the words in colour. ‘Then copy and complete the sentences. 4) anti-virus software + back up + lose follow instructions + password + recover 1. ItSimportant to... when you assemble ‘computer, That way, you won't make any mistakes, 2, Make sure you ... your data every day, in ‘case you get a virus. B: What's the best solution for that? B A: Open the data backup system and copy ‘the lost information onto their system. B: Right, How do | access their backup system? ‘A: The password is written on your work Pan. Is everything clear? B: Yes, | think so, © A: John, here's your work plan for this ‘week. You'll be working off-site. On Monday morning, | want you to go to the post office, B: OK. Where is It exactly? | don't remember, AS It's opposite the school. Their computers: are very slow. It’s probably a virus. Can you do a virus scan and remove any viruses that are slowing down the system? DS Practise the dialogue in Exercise 2 with a Partner. Pay attention to the expressions in colour. 4. Read the dialogue in Exercise 2 again. Then copy and complete the table, “Monday 5 depariment g © 4 S106. Aibon st We use the preposition in for months and parts of the dy, on fer days and dates, and at for exact times or af the weekend, at night. Femamber to use capital lets months, for days end Listen and repeat the words and phrases in colour. Then match each sentence to the correct pleture. 4) Room 333 is opposite the toilet Go straight. Turn left. Turn right, Room 383 is on your left Room 883 is on your right. Room 333 is at the end of the corridor. AN@Osopee7 ‘3. ‘You need to install... to protect the system. 4, Invent a new... with 10 letters and numbers. 5, Ifthe computer orashes when you're working on something, you may... all your information 6. The fle has probably bean deleted, but let me see if| can. it Listen and repeat the words in colour. Then choose the correct answer. ) 4, When | work off-site / on-site, I have to drive to different places. 2, Let's use the stairs / lift, The mosting is on the 30th floor 3. The keys are ready for you to collect from the hotel reception / ground floor. 4, Pay for your car parking et the entrance / ‘exit when you leave, Listen and repeat. Then match the words to the pictures. 4) sports centre * shopping centre + airport factory « train station « library + post office department store > Getting Started: Vocabulary (page 122) ) IT Helpline Match A to B to form sentences. A You naed to run a virus My office is at the end of the... The office building 's on your I'll meet you outside the sports ... My sister works at the post ..... The Ibrary s next to the train Just insert the disc and follow the... At the end of the day, make sure you do a 8 left office instructions corridor @PNONseNe backup station contra scan eaoge sore‘1 Read the motice. Then match the sentences below to the correct instructions from the notice. +) COMPUSET SERVICES © Telephone Etiquette Tips When you answer the phone, remember to: ‘a. state your name and the name of the company clearly. b. greet the caller in a friendly but professional manner. answer the phone quickly. Avoid letting it ring more than three times. __ d. make sure you put the call through to the correct extension. __@, take clear messages and include the caller's name and telephone number. give the messages to the appropriate person as soon as possible. __& be patient and helpful with the customer at all times, Ffecdlbes Sxl pga &e ‘The callers should know who they are talking to. When you introduce yourseif \Write down who is leaving ¢ message and how to contact them. ‘orth phon you ceri sey Melanie speaking. Itis not Don't make a mistake when you are putting calls through to introduce yourself Deliver messages quickly. Be courteous when you speak to callers Parsons 2 An employee in a computer shop (A) is talking to a customer (B) on the phone. Number sections A-C in the correct order to form a dialogue. Then listen to the dialogue and check your answers. +) A.B: Yes, i's 15480. A: Just a moment, Mr Smith, I'll just check for you. Please stay on the line. B: Sure At Thank you for waiting. Yes, we've got 10 of those in stock. B A: Good morning, Compuset helpline, Melanie speaking. How may | help you? B: Hello, it's Dave Smith here from CopyShop, Can you tall meif you've got any of the X300 RAM chips in stock? AS Have you got the item number, please? GB: Great. I'l come in later this week As Can help you with anything else today? B: Yes. Unfortunately, we had 2 problem with the latest sofware update you sold us ‘Az Oh, I'm sorry to hear that, Mr Smith, I'll put you through to a support technician. © 5 Practise the dialogue in Exercise 2 with a partner. Pay attention to the expressions in colour. 6 oo 4 Read the dialogue in Exercise 2 again. Then answer the questions in your notebook. 1, Who does Melanie work for? S UN cine Tees Garin ane tae?3, What item is Dave interested in buying? 4, What has Dave got a problem with? Working with Vocabulary 7 Listen and repeat the words in colour. The words in colour are in the wrong sentences. Write the 5 Listen and repeat the words in colour. sentences correctly in your notebook. 4) Then choose the correct answer. 4) 1. I need to speak to Betty on the line, It's realy 1, Her presentation was very professional, She important. did bad / good job. 2. Can you ask Mrs Ford to avoid tomorrow? 2. The shop must be open / clased. There's: |'m too busy to talk to her today. ho reply. 8. INe got a client as soon as possible who 3. Iwill won't be careful when | input the cata, wants fa speatcto the mentger 4, She must be busy / free. The line is 4. Try to remind sgeaking too loudly on the phone. engaged. 5. Can you ring back Ms Burns to prepare the A: “These canecolenaer onthe phere inyolee for Del's Computer Shop? waiting to speak to you, 6. Can you please speak up? | can't see / hear a) cl ee ASAP = as soon as possible & Listen and repeat the words in colour. ‘The abbreviation is also pronounced as a word - ‘asep’ Then copy and complete the sentences. 4) put you through + extension number repeat . They've tried to contact you several times, Before you dial the number, 6. His line is engaged, 3. One moment, please, I'l. to Mr Wright now: 4. This is not St Ann’s Hospital. You've got the dial a number + state » wrong number 8 Match AtoB. contact a 1. Sony, what did you say? Gan you... that, 1. If there's no reply from his office phone, please? S ERGRA BS Rie gee huealt 2, Miss Scott is on the line for you. ur ago - you need to 5 he ewnsdaey, ‘ Avoid letting the phone ring a lot 5. e To ... abroad, put an 01 before the number. B 6. From Monday, my new.... will be 8015. a. he's probably working off-site. 7. When you anewer @ phone cal. the name by soil phone himilater of the company, ¢. sa call them as soon as possible. d._ ptess 9 for an outside line. fe. She needs to place an order. 1. Answer it quickly ‘Two receptionists are answering the pho! chert Ten elo ape dok te correct col 1. answers with the name of the company 2. offers assistance 25TMAINY Mieosuyes 3 Getting Started: Vocabulary (page 122) 1 Read the memo and the telephone mossages. Then decide who each statement below refers to, 4) Message for: .Mirs Gladstone Time; 23:45 From; Mr wright Message: Would lite a meeting this _ weele to start planning the TELCOR. tech project: Message for: Mr Bradford Time; 25:24 From:Linda at PR Solutions Message: “rent! Please call me. we've run out of sound cards and. weed to re-order. Message for: Mrs Anderson Time: 24:02. From: Jason Moore Message: Needs 0 technician to visit the (T departnnent at the hospital ASAP please. This person's phone isn't working, This parson is not working in the office today. This person works in a hospital Tris person needs to ordler something. This person wants to have a meeting soon. ‘This person isn't receiving cals for one hour this afternoon. 7. This person has got meetings and can't recelve phone cals, oo hONa ¢ g3 An assistant (B) is talking to a client (A). Listen to the dialogue and complete it with the issing words. +) Can | spaak to Chloe Burns in *... support, please? Just 2 moment, Pll put you on hold ... «I'm sorry. I'm afraid that Chloe is'unavallable at the moment, She's in a meeting with a 2... Can | transfer you to Bill Jones from the same department? ‘A: No, I'd rather speak to Chios directly. B: OK, | understand. ‘A; Could you ask her to return my call, please? We've got a problem with our... program, We need a solution urgently. : Let me write down your name and A: It's Steve MoGough. B: Can you spell your last name, please? Az Yes, of course, It's M-C-G-O-U-G-H. And my 8... number is 061 209 922. B: OK. Let me check that. I's 081 209 9927 As No, it's 922 at the end. 081 200 922 B: 061 209 922. OK. And the message is to call you urgently about a software problem. A; That's right. B: | expect ner to be free at around 1.00. Practise the dialogue in Exercise 2 with a partner, Pay attention to the expressions in colour. Read the dialogue in Exercise 2 again. Then decide if the sentences below are true or false. Correct the false sentences In your notebook. 1. Chloe can't take the call right now. Steve McGough wants to spesk to Bil Jones. ‘Steve wants Chios to ring him back, Steve's prodiem can be soved next week. ‘The receptionist wrote the telephone number incorrectly the first time. @ When we say a telanhone | number, wo say each dat operat. Y¥9 can also say ‘oh’ instoas of nova or 2610. 829 7408 = sight-twornine- soverrfourohtee sR oN