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Induction Program of SComm

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Nasim Uddin Arif
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0% found this document useful (0 votes)
40 views26 pages

Induction Program of SComm

Uploaded by

Nasim Uddin Arif
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Welcome to

Summit Communications Limited


The Largest Fiber Optic Network Infrastructure in Bangladesh
summitcommltd summitcommltd Summit Communications Limited

Sensitivity: Internal
SCOMM MANAGEMENT TEAM

MUHAMMED AZIZ KHAN MD. FARID KHAN MD. ARIF AL ISLAM FADIAH KHAN MD. FORHAD HOSSAIN FCA K.M. TARIQUZZAMAN
Chairman, Group Chairman, SComm Managing Director & CEO Executive Director Chief Financial Officer Chief Technology Officer

SComm is mentored and


guided by a proficient and
highly successful management
team who has the diverse
experience in working with
several top level local and
global corporations.
BRIG. GEN ALI MURTOZA KHAN (RETD.) SHARMIN ZAMAN MD. ASIF HOSSAIN
Chief Corporate Affairs Officer Chief Marketing Officer Chief Human Resources Officer

Sensitivity: Internal
VISION & MISSION

Mission:

To establish and operate state-of-the-art


telecommunication transmission network for the
Vision is to connect every country’s ICT and Telecom sector.
household in Bangladesh
with world class multi-media To innovate and implement state-of-the-art
transmission technology with durable, reliable,
services with the objective to scalable and affordable service quality.
help developing a Digital
Bangladesh. To explore and work toward future potential of
different multimedia services on multi operator
model.

Sensitivity: Internal
OUR LICENSES

NTTN ITC IIG ICX NIX SUBMARINE CABLE

Nationwide
Telecommunication International International Interconnection National Internet Submarine
National Internet
Transmission Terrestrial Cable Internet Gateway Exchange Exchange Cable
Exchange
Network

High capacity Providing one third of Connecting to Establishing NIX provide facility to NIX provide
Connecting
facility to
transmission services, the total industry International Internet interconnection exchange domestic Bangladesh
exchange domestic
with the
internet services and bandwidth. By Traffic through Tata exchange services to inter-operators data inter-operators
rest of the world
data
international ensuring 99.99% Communications provide services and inter through
servicessubmarine
and inter
bandwidth services uptime Limited, Bharti Airtel telecommunication IPTSP domestic voice IPTSP
cablesdomestic
in addition
voice
to
Top ITC operator of Limited etc. services (terminating calls among the NIX calls
existing
amongSMW4the and
NIX
Bangladesh to and originating users SMW5 users
cables.
from Bangladesh)

Sensitivity: Internal
SCOMM MILESTONES

Sensitivity: Internal
WHO LOVE TO WORK WITH US

400+
Happy Clients…

Sensitivity: Internal
CTO Portfolio
Demand Management
CP

Managing customer demand Making strategy in service Identify demand forecast,


considering network capacity delivery and risks and develop
sustainable mitigation plans Power System design and Data Centre power operation Utility load check and upgradation,
Gateway Operations dimensioning and maintenance vendor management

Technology Strategy
Fault handling, Customer Vendor, Regulatory, and New link, BW feasibility,
communication Operation, inventory management Implementation, Service
Planning, Forecast Assurance

PAD & I & C

Run and coordinate the Adoption of new technology for new


forecasting process business scope

Planning, Forecast, Fiber expansion & design Implementation, Inventory


Designing, Feasibility Management
Leadership Team:
NOC
• K.M. Tariquzzaman (Chief Technology Officer)
• Sajal Kumar Sharma (Senior Manager NOC)
• Tanjil Ahmed (Senior Manager, Technology Strategy)
• Md. Noor-A-Alam Siddiq (Senior General Manager Central Power)
24*7 Monitoring, Customer TT generation, escalation, 1st level troubleshooting,
• Md. Farrukh Imtiaz (Senior General Manager NPD & I&C
communication follow-up Network reporting
• Md. Khalid Rayhan Shawon (Senior General Manager Gateway Operation)
COS • Nazmul Huda Sumon (General Manager COS)
• Md Nuruzzaman (General Manager Demand Management)

2nd line O&M, Troubleshooting for Network modernization, possible optimization scope
IPMPLS, SDH & DWDM network analysis and implementation, fault handling & resolution
Sensitivity: Internal
SComm delivers end-to-end connectivity

Last Mile

Site Office Tower Only operator having both Transmission and


Tower licenses

Backhaul Internet /
Transmission
Intranet
Transmission IIG ITC
Last Mile Tower (NTTN) Submarine

Only operators having both Terrestrial and


Submarine licenses
Central Office

Datacenter /
Cloud

Sensitivity: Internal
High-Level Network and Services

NTTN Services:
• DWDM Backhaul
• Long Haul Transmission
• Pure SDH Transmission
• Ethernet over SDH
Int. Upstream Upstream • Metro Ethernet
Carrier Singapore India • Ethernet over MPLS
• Dark Fiber

Kuakata/Cox’s bazar Benapole Land IIG Services:


▪ Internet BW
▪ Global cache service: GGC, FNA
IGW ▪ BDIX service

SMW4/SMW5 ITC ITC Services :


▪ IP Transit (Internet)
▪ IPLC (International private leased Circuit) Service

IIG ICX Services:


IIG • Routing inter operator domestic, International, Roaming calls
ICX
NIX
NIX:
▪ Local internet traffic routing

Upcoming :
• 1st ever private Submarine Cable license to connect Bangladesh to
PSTN/IPTSP MNO/Telco ISP ISP Enterprise the world

Sensitivity: Internal
Break

Sensitivity: Internal
CRO Portfolio - CIG & RIO
Central Implementation & Governance

Project Management Telecom, ISP & IIG Delivery Burial Network PoP (Point of
Management & Partner Implementation & Backbone Presence) Roll Out • Key impact - 2022
Communication Preparedness Management

• 2,237 of telco sites are delivered in last year


(GP: 1,935; ROBI: 91; Banglalink: 202; Teletalk: 9)
• 6,411 KM of aerial fiber & 50 KM of burial fiber are deployed for network
expansion in last year
Quality Assurance & Network Modification & Up- Provisionary Spare Management for Active
Optimization, Fiber gradation Management through Acceptance Test for Devices, Fuel Management • 20 new PoP are light up with 896 KM of UG leased line connectivity through
Refurbishment Work Management Tools both Internal & for Diesel & Portable Bangladesh Railway (BR)
External Generator
• 7,235 nos. of ISP/IIG connectivity are delivered
Regional Operation & Implementation

Leadership Team:
• Md. Arif Al Islam (Managing Director & CEO)

24x7 Network Fault Recovery Data Center & POP Network & Power Network Patrolling & • Muhammad Showkat Hossain (Sr General Manager,CIG, RIO2
Govt. Connectivity and
& Quality Assurance for both Maintenance Equipment Preventive service assurance Safeguard &RIO4)
SComm & STL Maintenance (Info3 & info2)
• Md Abedur Rahman (Sr General Manager_RIO1)
• Hemanta Kumar Paul (General Manager_RIO3)

Network Change Field team & vendor New Site , Client , Inventory & Spare Provisionary Acceptance Test
Management, Up- team Maintenance POP,,FTTX etc. Feasibility Parts Maintenance for both Internal & External
Gradation, Down gradation Survey & Execution
Sensitivity: Internal
Office Presence of RIO for Network Maintenance

RANG

RIO1 (Sub-Center: 9) RIO2 (Sub-Center: 6)

Sylnet, Cumilla, Feni, CTG_North,


Kawran Bazar, Banani, Dhanmondi,
CTG_South, Cox’s Bazar MYM
Paltan, Mirpur, Savar, Uttara,
RAJ SYL
Narayanganj, Gazipur RIO-4

RIO-1
DHK
RIO3 (Sub-Center: 6) RIO4 (Sub-Center: 5) RIO-2
Khulna, Barishal, Jashore, Kushtia, Mymensingh, Bogura, Rajshahi, RIO-3 COM
Faridpur, Shariatpur Rangpur, Tangail
KHL
CTG

BAR

Sensitivity: Internal
IT, 0SS & Automation • Key impact - 2022
20+ SComm & STL Enterprise Process Automation for Faster business
User Devices & delivery & revenue assurance.
Services
50,000+ Business Communications (Telegram & Email) to Stakeholder.

Telegram BOT implemented in enterprise systems.


Information Security Laptop/Printer Email Office Internet Software

Infrastructure 24/7 Support ensured, 80,000+ ticket resolved.

20+ OSS automation Delivered

Data Center Network Connectivity CCTV Surveillance Digital Access Control


10+ Software Architecture Optimized
Service Performance

1500+ Network Reports generated

Data collection, Analytics Generate Useful • Team


preparation & storage Reports Leadership Team:
• Mohammad Ashiqur Rahman (Senior General Manager IT.OSS & Automation)
Automation/Innovation
• Md. Sakib Ullah (Manager OSS Performance)
• Md Asif Ahmed (Senior Manager IT Development)
• Raihan Parvez (Senior Manager Automation)
• Md Abu Taher (Senior Manager IT Infrastructure)
Task Automation Ideation to Realization • Borhan Uddin Ahmed ( Deputy Manager OSS System)

Sensitivity: Internal
Prayer & Lunch Break

Sensitivity: Internal
Technology Audit
Documented
Investigation

Investigations of any Report Writing with Audit Financial Adjustment Investigation of Verifying civil-work
certified documents & Recommendations of any uncertified Billing & Payment design & estimation of
payment Issue related work
Physical Investigation

Investigations of implemented Investigations of the Providing reports with Provide justifications against Investigation on any issue of
optical fiber network maintenance condition of audit observations & illegal usage of OFC cores in SComm Warehouse & Stock
present network recommendations SComm network Management

Supervise & provide administrative Quality Assurance &


Intra-Department support to “Repair- Section” “Health & Safety” Issue

Conducting any compliance Supervise & provide administrative Conducting physical investigation on
/confidential/situational/Ad hoc support to Repair Section which is expected Quality & Health & Safety
work from the management team responsible for faulty devices issues found during an audit

Leadership Team:
• Firoz Humayun Kamal (In-Charge of the department)
• Shoraf Uddin & Rezaul Islam (Physical investigation of OH/UG network,
Illegal OFC-Core usage, Financial Adjustment on vendor’s payment)
• Al-Miraz (Civil-work/Budget, BOQ Check, Billing & Payments )
• Mahasin Ali (Process-Development Work, WH/Procurement & Network
Investigation, Billing & Payments, Repairing Section)
• Mezanur Rashid (Administrative support & Repairing-Section)

Sensitivity: Internal
CMO Portfolio
Revenue Growth

• Key impact - 2022


Nationwide Specialized Continuous market Diversify service Monitor
BW sales Telco sales research offerings competition Serving over 33% of internet bandwidth (Combined IIG & ITC BW; 24.5% BW in
the IIG market) of the total national consumption
New Client Acquisition Sponsored and actively participated in different programs of ISPAB, SANOG
Constantly holding the number 1 position as a gateway operator for
the last 5 years

Proposal Negotiation Deal Closing Successfully handed over 1000 sites for Grameenphone
Client Visit Lead Generation
Submission
Achieved revenue growth 0f 40% than the previous year (NTTN 26%, IIG 46%,
Client Retention ITC 156%, NIX 46%)

Leadership Team:
Revenue growth of Strengthen Client Ensure prompt Sustain client Assist client business
existing portfolio relationship support satisfaction growth
• Sharmin Zaman (Chief Marketing Officer)
• Sayed Rakib Ahmed ( General Manager)
Others • Md. Sharfuddin Bhuiyan (Senior Manager)
• Md. Ridwan Abdullah (Senior Manager)
• Md. Mezbah Uddin (Senior Manager)

Recover long pending Relationship with Staying updated with Regulatory Affairs
dues internal & external team on monitoring and implementation of
stakeholders various rules & regulations in the Market

Sensitivity: Internal
Billing & Revenue Collection Department
Billing Development
• Key Impacts

Billing Data Collection Hardcopy Issuance


500+ client’s account maintenance
Conflict Resolution

Recognition of overall company revenue under 05 licenses


Documentation
A Hub for clients all financial related information
Client Communication Revenue Recognition
Bill Generation
Reduction of significant receivable amount of above BDT 1200 Mn (approx.)
Reporting
during Pandemic from 2020 to 2023

Record Breaking collection of BDT 4000 Mn in last 04 months (Jan’23 to Apr’23)

Financial Receivable 250+ Prepaid Clients’ pre-paid collection ensuring with delicacy
Financial Revenue BTRC
Reporting Reporting Reporting Forecasting Reporting

Collection Development
Leadership Team: **This team runs under the guidance of our CMO

Follow Up Payment • Md. Taslimur Rahman (Senior General Manager)


• Palash Kumar Sarkar (Manager)
• Md. Aftab Hossain (Manager)
Revenue Data Call Ageing List Revenue Bank Tally
• Jubayar Anwar (Manager)
Collection Collection Reconciliation Reconciliation
• Md. Belal Alam (Senior Manager)
• Md. Shamsudhoha Ferdaus (Manager)
• Md Ferdous Azim (Deputy Manager)

Receivable Ageing Advance Tools for Delinquent Dispute Issue


Delinquency Ageing List
Sensitivity: Internal
Business Strategy, Business Control & CRM
BUSINESS STRATEGY
• Key impact - 2022

Timely support for all Telco RFQ and Government tenders


Formulating business Assessment of any strategic Support to sales team in terms Feasibility analysis of new
plan for company endeavors of the company of pricing, various regular and & on-going operational
ad-hoc reporting etc. deployment Financial analysis and negotiation support for GP 1000 Project

BUSINESS CONTROL IMPLEMENTATION


Pole manufacturing and Implementation support for GP 1000 Project

UG expansion support from business control implementation team


Cross-matching feasibility Overall cost control Budget review, fund Controlling whole
analysis and for the company settlement, control for HDD process of pole
implementation feedback
Active support for Submarine Cable license application process
(Horizontal Directional manufacturing
Cross-matching Drilling)
CRM Business plan for different investment opportunities (Submarine Cable, Datacenter,
GPoN)

100% Call completion regarding customer feedback

Client Communication & Analysis and Reporting Put Forward Clients’ Concern Collaborating With Other
Feedback Collection (Identifying improvement Escalate & discuss with concern Depts. (shadowing the tasks
(visit, call and online areas & suggesting departments for solution) related with customer Leadership Team:
meeting) solutions) centricity)
• Jonaid Abdullah (General Manager)
• Sandip Kumar Saha (Manager)
• Abu Syed Md Monowarul Islam (Senior Manager, Implementation)
• Md. Sayed Nazmul Hasan (Senior Manager, Business Control)
Understand Internal Enhancing awareness &
Customers employee engagement about
(challenges/dependencies) customer centricity

Sensitivity: Internal
Supply Chain Management (SCM)
Procurement
SCM Contribution:

100% compliance of Procurement Procedure.

Vendor Sourcing RFI/RFQ Floating Vendor Evolution Negotiation Purchase all Goods and Services to ensure smooth development and
operation of SComm Network

Year - 2022: Purchase value is BDT 250 crore + (Import: 62% )

Purchase Order Delivery Follow up On Time Payment


Total 150+ Partners/ Vendors (Product and Service procurement)

Commercial Logistic
Schedule of Rate Contract: 20+ categories

Central Warehouse, Birulia: 32,000 sft. and 1,700 + SKUs

Importation Proforma Invoice Regulatory NOC Marine Insurance IMS : Inhouse Tools for procurement and Inventory module.

Leadership Team:
L/C Finalization Customer Clearance • Team
• Mohammed Selim Ullah (Senior General Manager & Head of SCM)
• Arifin Haque (Senior Manager-Product Procurement)
Warehouse & Distribution • Md. Mushfiqus Saleheen (Senior Manager-Service Procurement)
• Md. Mohi Uddin (Senior Manager-Warehouse & Distribution)
• Khandaker Faysal Ahmed (Manager- Commercial & Customs Logistics)

Material Receiving Inspection Racking & Stacking Inventory Control Material Delivery

Sensitivity: Internal
Break

Sensitivity: Internal
CFO Portfolio
Activities
• Key impact

Managing BDT 4,700 Mn loan at very minimal interest rate-April 23

Managing around BDT 2,500 Mn at a very decent rate –Apr 23


Reporting Treasury

Ensuring compliance in financial transactions

Internal External Fund Management Petty Cash


Validating transactions and ensuring timely payment

Submitting returns to RJSC, Tax and VAT authority duly

Ensuring time reporting to management for their prompt decision


Tax & Vat

Support Audit to have better scrutiny of transactions

Tax Return Vat Return

• Leadership
Team Team:
• Md. Forhad Hossain, FCA (Chief Financial Officer)
• Abul Hasan Sheikh Pannu ( Manager-Fixed Asset)
• Kazi Faisal Ghani, ACA (General Manager-Accounts & Reporting)
Internal Control Fixed Asset Accounts Receivable Accounts Payable • Mohammed Shahadat Hossain (General Manager-Treasury)
• Iman Kuman Saha (General Manager-Vat & Tax)

Sensitivity: Internal
CCAO Portfolio- Administration Department
Facility Management
• Key impact - 2022
Maintain a clean & cozy office environment in 8 different floor on 3 separate office
Building.
Office Housekeeping Office Security Employee Front Desk Utility Bill Office
Management Accommodation management Management supplies & Ensure adequate office supplies through different vendor by credit.
Inventory

We have acquired 12 new premises and renewed 115 rental contract

Vendor Efficiently collaborate with the tournament committee and provide end to end
Event Management
Management logistic support in Summit champion league 2022.

Fleet Management We have purchased New 39 different types of vehicle for Scomm & 4 vehicle for
STL 4 to cater our business demand.

We process house rent & utility bills on monthly basis for 362 sites

Pool Transport Rental vehicle & Fuel


Visa & Ticketing
Management bill process

Site Acquisition & Leadership Team:


Renovation • Brig. Gen Ali Murtoza Khan (Retd.) (Chief Corporate Affairs Officer)
• Md. Abdur Rashid (Senior Manager)
• Md. Anwar Hossain (Manager)
• Kanak Barua (Manager)
• Kazi Sifatul Kabir Shawon (Deputy Manager)

Office & PoP Vendor Monthly Rent


Site Acquisition Contract negotiation
renovation coordination payment

Sensitivity: Internal
CCAO Portfolio- Business Development

• Key impact - 2022


Major Activities

Public Private Partnership (PPP) contract of Info-3 Project for 20 years

Successful participation in tenders and generating revenue

Bid Preparation for Government Projects Successfully completed more than 200 Video conferencing
New Business in Developments
Government Arena

Leadership Team:
• Brig. Gen. Ali Murtoza Khan (Chief Corporate Officer)
Liaison with Info-2, Key Interface to ICT
Info-3, PMO VC Division
• Abedur Rashed, (Sr. Manager, Administrations)
• Md Rubayet Ul Islam (Sr. Manager, Corporate & Regulatory Affairs)
• Md Nizam Ud Dulla (Sr. Manager, Business Development)

Sensitivity: Internal
CCAO Portfolio- Regulatory Affairs
Right of Way
permission

• Key impact - 2022

Roads and Highways Dhaka North City


Dhaka South City 150 KM permission produced from RHD including Lebukhali bridge
Division Corporation LGED
Corporation
Outsourcing and
managing
From DNCC 50+ permissions produced

1680 KM MoU signed with PGCB to ensure VLR

Power Grid Company Bangladesh Railway


of Bangla
From BTRC we arranged 450+ NOC’s for all the licenses
Managing Regulatory
body
100 + CP connections arranged from REB STL

Bangladesh Telecommunication Post and Telecommunication Prime Minister’s


Regulatory Commission Department Office
Leadership Team:
Other approval
authorities • Brig. Gen Ali Murtoza Khan (Retd.) (Chief Corporate Affairs Officer)
• Md. Masudur Rahman Suman (Senior Manager) (Regulatory Affairs)
• Rubayet-Ul-Islam (Senior Manager) (Govt. & Non-Govt. Affairs)

DESCO
Rural Electrification
Board DESCO DPDC
Sensitivity: Internal
CHRO Portfolio
Human Resources

• Key impact - 2022


Learning & Compensation &
Talent Onboarding HR Services
Development Benefit
Management Onboarded 270+ new employees in 2022

Conducted 360-degree performance appraisal to ensure MERITOCRACY culture

PMS HSSE Outsourced Resource


Dealt with critical legal & compliance related issues to make organization
Management
compliant
Legal & Compliance
Significant presence in social media

Ensured well being of employees 24/7


Documentation Contract Management Litigation Compliance

Branding & PR Leadership Team:


• Md. Asif Hossain (Chief Human Resource Officer)
• Md Asad Hossain Prince (General Manager)
• Kh Tahmid Tishad (Senior Manager)
Branding Social Media Event & Activation Press & Publications Media Relations • Mohammad Mohaiminul Islam (Senior Manager)
Management • Sutopa Akhund (Manager)

Media Monitoring Sponsorships & Digital Marketing


Partnerships
Sensitivity: Internal
Thank You

Sensitivity: Internal

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