BBA Project: Infosys Management
BBA Project: Infosys Management
BATCH: 2023-25
BBA SECTION – A
SEMESTER-1
SCHOOL OF BUSINESS
NAME:
1. DEVAM JITENDRAKUMAR PATEL
2. KESHAV KAMAL AGARWAL
3. VINEET SINGHVI
4. KRISHIV MUNDRA
5. PRINCE ASHWIN PATEL
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Index
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OVERVEIW OF THE COMPANY: INFOSYS
One of the most remarkable aspects of Infosys is its commitment to innovation and excellence.
From its early days, the company has focused on nurturing talent and fostering a culture of
continuous learning. Infosys established its own training facility, the Infosys Leadership Institute,
which has been instrumental in honing the skills of its employees.
Infosys has a strong emphasis on corporate social responsibility (CSR) and sustainability. The
company has been actively involved in various social and environmental initiatives. It is one of
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the first Indian companies to publish a comprehensive sustainability report, highlighting its
dedication to addressing global challenges.
In terms of financial performance, Infosys has consistently ranked among the top IT services
companies in the world. It is listed on major stock exchanges, including the New York Stock
Exchange and the Bombay Stock Exchange. Infosys' financial success has not only benefited its
shareholders but has contributed significantly to India's economy.
The company's global presence is extensive, with offices and development centers in over 45
countries. Infosys serves clients from various industries, including financial services, healthcare,
manufacturing, and more. It provides a range of services, including system integration,
application development, and consulting, to help organizations improve their business processes
and leverage technology effectively.
Infosys has been a pioneer in the global IT outsourcing industry. It played a vital role in
popularizing offshore outsourcing, with a focus on cost-effective and high-quality software
development services. This helped many international businesses reduce their IT costs and
improve efficiency.
The company's growth and success have not been without challenges. Infosys has faced criticism
and legal issues, such as allegations of visa fraud and employee discrimination. However, it has
worked to address these concerns and enhance transparency in its operations.
In recent years, Infosys has been at the forefront of emerging technologies such as artificial
intelligence, blockchain, and cloud computing. The company's commitment to research and
development has allowed it to stay competitive in an ever-evolving industry.
Infosys' leadership has transitioned over the years, with various CEOs leading the company's
vision. The company has been committed to diversity, with women holding key leadership
positions.
In conclusion, Infosys is a prominent name in the global IT services industry, known for its
innovation, commitment to excellence, and its role in shaping India's IT sector. With a focus on
sustainability and corporate responsibility, Infosys continues to play a significant role in the
world of technology and business.
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PRINCIPLES OF MANAGEMENT APPLIED IN INFOSYS
Division of Work:
Infosys assigns specific tasks to employees based on their expertise. For example, software
developers focus on coding, while testers focus on quality assurance.
Unity of Direction:
Infosys aligns its goals and objectives throughout the organization. For example, every
department works cohesively to achieve the overall company's mission.
Remuneration:
Infosys offers competitive salaries, bonuses, and incentives to attract and retain top talent.
Employee compensation aligns with industry standards.
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Centralization:
While Infosys encourages some degree of decentralization in decision-making, certain strategic
decisions may be centralized at the executive level to maintain consistency.
Scalar Chain:
Infosys follows a clear chain of command, where information flows from top management to
lower levels. For example, important project updates are communicated through the hierarchy.
Order:
Infosys maintains an organized work environment. For example, documents, files, and data are
systematically stored and accessible to relevant employees.
Equity:
Infosys treats its employees fairly and equally, regardless of their position. For instance,
performance evaluations are based on objective criteria.
Initiative:
Infosys encourages employees to take initiative and propose new ideas. Employees may suggest
process improvements to enhance efficiency.
Esprit de Corps:
Infosys promotes team spirit and camaraderie among employees. Team-building events, group
projects, and collaborative workspaces foster a sense of togetherness.
Stability of Tenure:
Infosys focuses on retaining talented employees by providing stability in employment. Regular
training and development opportunities are offered to enhance skills.
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THEORIES OF MANAGEMENT APPLIED IN INFOSYS
Scientific Management:
Infosys has applied principles of scientific management to improve productivity and efficiency.
For example, they use time-motion studies to optimize software development processes, ensuring
that employees work efficiently and minimize wasted time.
Contingency Theory:
Infosys recognizes that management approaches need to be tailored to specific situations. For
example, when working with diverse clients from different industries, Infosys adjusts its
management and IT solutions to meet the unique needs of each client, acknowledging that there
is no one-size-fits-all approach.
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Adminstrative Theory:
Infosys follow adminstrative theories which includes all 14 principles of management. We
already see principles of management above.
Theory X and Y:
Theory X posits that employees are apathetic or dislike their work. Managers who adhere
to Theory X are often authoritarian and will micromanage everything because they don’t
trust their employees.
Theory Y posits that employees are self-motivated, responsible, and want to take
ownership of their work. Managers who adhere to Theory Y include their employees in
the decision-making process and encourage creativity at all levels.
Bureaucratic Management:
Max Weber's ideas of bureaucratic management are reflected in Infosys' organizational structure.
The company has a clear hierarchical structure with well-defined roles and responsibilities.
Employees have job descriptions, and decision-making authority follows a specific chain of
command. This bureaucratic approach helps maintain order and control in a large organization.
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Organization structure
Board of Directors:
The highest level of leadership in Infosys, responsible for setting the strategic direction of the
company
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This includes the Chief Executive Officer (CEO), Chief Operating Officer (COO), Chief
Financial Officer (CFO), and other top executives who oversee the major functions of the
company.
Business Units:
Infosys is organized into various business units or verticals, each focusing on specific industries
or services. Some examples include:
Service Lines:
Within each business unit, there are service lines that represent various service offerings such as:
Application Development and Maintenance
Consulting
Infrastructure Management
Business Process Outsourcing
Digital Services
Engineering Services
Corporate Functions:
These are various support functions like Human Resources, Finance, Legal, and IT that provide
essential services to the entire organization.
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Geographic Regions:
Infosys operates globally, and they may have regional offices or divisions responsible for
specific geographic areas. This allows them to cater to the needs of clients in different parts of
the world.
Note:
It's important to note that Infosys, like many large corporations, may have variations in its
organizational structure to adapt to changing business needs and market conditions.
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Hierarchy of Infosys
Infosys is a multinational IT services and consulting company with a hierarchical structure. Here
is a detailed breakdown of the hierarchy within Infosys:
Board of Directors:
Chairman and Managing Director (CMD): The highest-ranking official responsible for
overall leadership and decision-making.
Non-Executive Directors: Appointed members who provide strategic guidance and
governance.
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Chief Operating Officer (COO): Oversees day-to-day operations and execution of
strategic initiatives.
Chief Financial Officer (CFO): Manages the company's financial matters and strategies.
Chief Information Officer (CIO): Responsible for IT and technology-related decisions.
Chief Human Resources Officer (CHRO): Manages HR and employee-related functions.
Senior Management:
This level includes various senior managers, directors, and senior directors responsible for
specific teams, projects, or departments.
Middle Management:
Managers and senior managers who oversee teams, projects, and day-to-day operations within
the company.
Employees:
The majority of the workforce, including software engineers, consultants, analysts, and support
staff.
Note:
It's important to note that the exact structure and titles may vary over time, and Infosys, like
many large organizations, may adapt its hierarchy to meet evolving business needs and market
conditions
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Technical Hierarchy of Infosys
Trainee:
When you first join Infosys you will only be assigned as a trainee. Once you undergo all
the training and start working on projects you will be promoted to System Engineer.
There is no Job Level for the trainee, and the training period will be usually 6 months – 1
year. And there is no fixed salary for the trainees.
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Senior Systems Engineer ( JL 3A):
As a Senior Systems Engineer, your responsibilities and roles remain the same, but your
direct involvement in various activities will be needed. And you will guide other trainees
and junior engineers in their tasks.
You will work as a Senior Systems Engineer for another 2 or 3 years. The Average
Annual salary of the Senior System Engineer is ₹4-5 lakhs.
Technical Lead ( JL 5 ):
After gaining experience as a technology analyst you will be promoted as the Technical
Lead, where you will lead a particular set of technical people to complete a project or
goal. The roles and responsibilities remain the same as in the previous designations.
As a Technical Lead of Infosys Limited, you can expect an Annual Salary of ₹10-12
lakhs.
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Group Project, Delivery and Senior Delivery Manager ( JL 7C, JL 7B & JL
7A):
It is the highest designation in the technical stream, there are different positions in the JL
7 band. There are no clearly defined roles and responsibilities for this posting. Mostly,
they relate to the communication with the clients and commanding the person below
them.
The Average Annual Salary of the JL 7 Band Designations is above ₹20-25 lakhs.
Conclusion:
There is also an option to switch between one stream to another ( system engineer to Consultant).
After the JL 7 Band, the corporate executives like CTO, VP, President, and CEO will play their
roles.
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Planning Process
The planning process is a process used to develop objectives, develop tasks to meet objectives,
determine needed resources, create a timeline, determine tracking and assessment, finalize the
plan, and distribute the plan to the team. The process can be used by large organizations,
management teams, or individual staff to develop and complete a plan.
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Strategic Planning:
Infosys starts with long-term strategic planning, where they define their vision, mission, and
goals. This involves assessing market trends, competition, and emerging technologies.
Operational Planning:
Once the strategic objectives are set, Infosys translates them into actionable plans. This includes
setting annual or quarterly targets, budget allocation, and resource planning.
Project Planning:
Infosys deals with numerous client projects. Project planning involves defining project scope,
objectives, timelines, resource allocation, and risk assessment.
Technology Roadmap:
As an IT company, Infosys places a strong emphasis on technology. They plan their technology
investments, upgrades, and research and development activities in alignment with their long-term
goals.
Resource Allocation:
Infosys allocates resources, both human and financial, to different projects and departments
based on their priority and importance to the company's overall strategy.
Risk Management:
Identifying and mitigating risks is a crucial part of Infosys' planning process. They assess risks
associated with projects, market changes, and other factors that could impact their business.
Execution Planning:
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Infosys creates detailed execution plans for each project, breaking down tasks, timelines, and
responsibilities to ensure successful project implementation.
Performance Measurement:
Infosys uses key performance indicators (KPIs) to measure the progress and success of projects
and operational activities. This helps them make adjustments as needed.
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Staffing Process
The staffing process helps to select the right person with appropriate skills, qualifications and
experience to recruit them to different positions and jobs in an organisation. Staffing means the
process of filling and keeping various roles in an organisation filled.
Online Application:
Job seekers can start by submitting their applications through the Infosys careers website or
other job portals.
Resume Screening:
Infosys HR personnel will review submitted resumes to identify qualified candidates.
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Online Assessment:
Some candidates may be required to complete online assessments or tests, depending on the
position they're applying for.
Interviews:
Shortlisted candidates are usually invited for interviews. Infosys may conduct multiple rounds of
interviews, including technical interviews, HR interviews, and managerial interviews.
Technical Assessment:
Depending on the role, technical assessments may be conducted to evaluate the candidate's skills
and knowledge.
HR Interview:
This interview assesses a candidate's fit with the company culture, values, and general suitability
for the role.
Managerial Interview:
Some positions may require an interview with a manager to assess the candidate's alignment
with the team and project.
Offer:
If the candidate successfully clears all stages, Infosys extends a job offer, specifying the terms
and conditions of employment.
Background Verification:
The company conducts background checks to verify the information provided by the candidate.
Onboarding:
Once the background check is clear, the candidate goes through the onboarding process, which
includes signing employment documents and attending orientation.
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Infosys Competition among IT Companies
In the technological field, Infosys competes with various IT companies around the world. Infosys
is known for its services in software development, consulting, and IT outsourcing, and it faces
competition from companies both in India and globally. Some of its notable competitors in the
technology sector include:
Wipro:
Wipro is another major Indian IT services company and a direct competitor of Infosys in various
technology service offerings.
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Cognizant:
Cognizant is a global IT services and consulting company, and it competes with Infosys in the
US and other international markets.
Accenture:
Accenture is a global IT services and consulting firm that offers a wide range of technology
services and often competes with Infosys on a global scale.
IBM:
IBM provides comprehensive technology solutions, including cloud computing and AI services,
and competes with Infosys in various tech domains.
HCL Technologies:
HCL is another Indian IT services company that competes with Infosys in technology services
and consulting.
DXC Technology:
DXC is a global IT services company that competes with Infosys in various technology and
consulting domains.
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How Infosys competes with other IT companies (Strategies)
Infosys competes with other IT companies through various strategies and practices. Here are
some ways in which Infosys competes with its rivals in the IT industry:
Technological Innovation:
Infosys invests in research and development to stay at the forefront of emerging technologies.
This allows them to provide cutting-edge solutions to clients.
Global Presence:
Infosys has a strong global presence, serving clients in numerous countries. This global footprint
enables them to compete on a global scale.
Client-Centric Approach:
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Infosys focuses on understanding the unique needs and challenges of each client and tailoring
solutions to meet those specific requirements.
Talent Development:
Infosys places a strong emphasis on talent development and employee training. They hire and
nurture skilled professionals to deliver high-quality services to clients.
Cost Efficiency:
Competing on cost is essential in the IT services industry. Infosys strives to offer cost-effective
solutions while maintaining quality.
Strategic Partnerships:
Infosys forms strategic alliances and partnerships with technology providers, which can enhance
their offerings and competitiveness.
Digital Transformation:
Infosys helps clients navigate digital transformation, enabling them to stay competitive in their
respective industries.
Quality Assurance:
Maintaining high standards of quality is crucial in a highly competitive field like IT services.
Infosys adheres to rigorous quality assurance processes.
Thought Leadership:
Infosys contributes to industry thought leadership by publishing reports, whitepapers, and
conducting research on technology trends and business strategies.
These strategies, along with a commitment to ethical business practices, have helped Infosys
compete effectively with other IT companies in a highly dynamic and competitive industry.
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How Infosys motivates their employees
Infosys, like many companies, employs various strategies to motivate its employees. Some
common approaches include:
1. Competitive Compensation:
Infosys offers competitive salaries and benefits to attract and retain top talent.
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4. Work-Life Balance:
Infosys promotes a healthy work-life balance through flexible work arrangements and
wellness initiatives.
5. Employee Engagement:
They focus on creating a positive and engaging work environment through regular feedback,
communication, and employee involvement in decision-making processes.
8. Inclusive Culture:
Infosys promotes diversity and inclusion, creating an inclusive work environment where
every employee feels valued and respected.
9. Performance Appraisals:
Regular performance evaluations help employees understand their strengths and areas for
improvement, motivating them to excel.
These strategies aim to create a motivating and fulfilling work environment for Infosys
employees.
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Financial Performance
Revenue Growth:
Infosys experienced consistent revenue growth over the years, which is typical for an IT services
company. It benefited from increasing demand for IT services, software development, and
consulting.
Profit Margins:
Infosys maintained healthy profit margins, which are essential in the IT industry. It had a track
record of efficiently managing costs and operations.
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Dividends:
Infosys paid dividends to its shareholders, and it had a history of regular dividend payments. The
dividend amount could vary from year to year.
Global Expansion:
Infosys expanded its global footprint, serving clients in various industries and regions. This
expansion contributed to its revenue growth.
Employee Growth:
Infosys was known for its significant employee base. The company provided employment to a
large workforce globally.
Stock Performance:
Infosys's stock price performance was influenced by various factors, including its financial
results, global economic conditions, and industry trends.
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