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BS 4 - Grade 7

This document provides a role profile description for a position at Glasgow City Council. The role involves organizing and controlling complex areas of work and business support. Key responsibilities include: - Providing expert advice to customers and partners to ensure compliance and informed decisions - Organizing and controlling project delivery and resources to meet specifications, timelines, and costs - Controlling and organizing service delivery and resources to support business needs - Producing complex reports for senior management to inform decisions - Reviewing processes and recommending improvements to ensure efficient service delivery The role requires interacting with senior management, external agencies, and representing the function internally and externally. Formal qualifications and relevant experience are required for the position.

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Ahmed Boraey
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26 views2 pages

BS 4 - Grade 7

This document provides a role profile description for a position at Glasgow City Council. The role involves organizing and controlling complex areas of work and business support. Key responsibilities include: - Providing expert advice to customers and partners to ensure compliance and informed decisions - Organizing and controlling project delivery and resources to meet specifications, timelines, and costs - Controlling and organizing service delivery and resources to support business needs - Producing complex reports for senior management to inform decisions - Reviewing processes and recommending improvements to ensure efficient service delivery The role requires interacting with senior management, external agencies, and representing the function internally and externally. Formal qualifications and relevant experience are required for the position.

Uploaded by

Ahmed Boraey
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Glasgow City Council

Role Profile Description

Date January 2006


Family Business Support
Role profile Level Number 4
Reporting line (general)
Purpose
To organise and control complex areas of work and support business delivery.
Work area statement
Action End Result
Business Guidance
Provide expert specialist advice to internal • Provision of appropriate information and
customers and external partners. recommendations
• Informed decisions and actions taken by
internal customer
• Legislative and procedural compliance
Projects
Organise and control operational delivery of • Delivery of project objectives to
projects or initiatives including deployment specification, time and cost
and planning of resources.
Guide and supervise project team members • Quality of project work
in the specialist methods and techniques. • Technical development of staff
Business Service Delivery
Control and organise complex service advice • Policy interpretation and application
and/or delivery to support business needs. • Provision of business services
Resource management
Control and organise delegated resources. • Proper and effective application of
resources
• Meeting of KPIs
Reports
Produce bespoke and complex reports for • Current and relevant information is
senior management. prepared
• Management and Committee decisions
are informed
Continuous improvement
Review process and make recommendations • Efficient service delivery
for necessary improvements. • Cost reductions
Relationships
Represent own function across services • Awareness of purpose, services and
internally. requirements of function
• Co-operation between functions is
promoted
• Activities and actions of other functions
consider own functions needs.
Compliance
Ensure compliance and proper committee • Legislative and procedural compliance
decision-making procedures are followed • Work produced is to required standard
within Council; check quality of work
produced by others.
Commercial
Perform high value transactions and • Delivery of Council decisions
negotiate external contracts on behalf of the • Best value contracts
Council. • Sound terms and conditions
• Clarity of roles for all parties
• Legislative and procedural compliance

GCC Job Family description 1 of 2


August 2006
Nature of contacts and relationship (who and the nature of the communications)
Support and work directly with senior management.
Work in partnership with external agencies.
Represent function operationally across services and externally.
Working Environment Context (disruption, physical, disagreeable, health and safety
aspects)
Office or public building based.
Procedural Context (creativity, discretion, impact)
Responsible for operational and project decisions (contained risk and moderate impact).
Provision of expert advice and bespoke interventions with senior management.
Key facts and figure ranges (include likely size of any team managed)
No staff management.
Likely to involve limited control and planning of financial project resources.
Skills, knowledge and qualifications
Formal qualifications required. Essential and generally preferred
Relevant degree preferable or equivalent experience.
Professional accreditation desirable or essential.
Work knowledge
Function specific technical, professional and legislative knowledge.
Working knowledge of relevant systems, procedures and regulations.
Work skills and equipment operated
Working knowledge of relevant software and hardware.
Project management skills.
IT literacy.
Key Competency Requirement

Competency Level
1 Personal Effectiveness – Decision Making 2
2 Providing Excellent Customer Service - Customer Orientation 2
3 Providing Excellent Customer Service - Forward Thinking 2
4 Delivering Results – Planning 1
5 Personal Effectiveness – Communicating 2
6 Personal Effectiveness - Influencing 2

GCC Job Family description 2 of 2


August 2006

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