TOEIC THAY SANG CChuyén luygn thi BO DE: @ LISTENING TEST In the Listening test, you willbe asked to demonstrate how well you understand spoken English. The entire Listoning test wil ast approximately 45 minutes. There are four parts, and directions are given for each part. You must mark your answers on the separate answer sheet. Do not write your answers in your test book. PART 1 Directions: For each question inthis part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you seein the picture, Then find the number of the question on your answor sheet and mark your answer. The statements will not be printed in your test Book and will be spoken only one time. | Statoment (C), “Theyre siting ata table,” isthe best description ofthe picture, so you should select ‘answer (C) and mark ton your answer sheet. Nhom hé tro’ TU’ HOC TOEIC: bit.ly/tuhoctoeicnghedocGO ON TO THE NEXT PAGE ela ‘Actual Testo2 23 ‘Sibi nihe24 2uN Ee o1nEA|LC 10008GO ON TO THE NEXT PAGE ———————— Actual Testo2 25PART 2 Directions: You will hear a question or statement and three responses spoken in English. ‘They will not be printed in your test book and will be spoken only one time. Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet, 7. Mark your answer on your answer sheet. 8 Mark your answer on your answer sheet. 9, Mark your answer on your answer sheet. 40, Mark your answer on your answer sheet 414. Mark your answer on your answer sheet 12, Mark your answer on your answer sheet. 19, Mark your answer on your answer sheet. 14, Mark your answer on your answer sheet 16. Mark your answer on your answer sheet. 416. Mark your answer on your answer sheet. 17. Mark your answer on your answer sheet 18 Mark your answer on your answer sheet 19. Mark your answer on your answer sheet, 26 oun i201 Le 10000 20. 21. 23, 24, 25. 26. 27. 28. 20. 30. at. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer Sheet Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet ‘Mark your answer on your answer sheet ‘Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet.PART 3 Directions: You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers say in each conversation, Select the best response to each question and mark the letter (A), (B), (C), or (0) on your answer sheet, The conversations will not be printed in your test book and will be spoken only one time. 82. What are the speakers discussing? WA business trip (8)A budget proposal (©) An upcoming conference (0) A package delivery 33. What problem does the woman mention? {A) The address is no longer relevant. (8) A company has gone bankrupt (C) A budget must be revised. (0) A flight has been canceled, 34. What does the woman say she will do? (W) Review a contract (8) Go to Tokyo (©) Visit the post office (0) Ask for compensation 36. Who most lkely is the woman? (A) A radio host (8) A professor (C) A business owner (0) An athlete 36. What did the woman want to do? (A) Make use of her education (8) Open a fitness center (C) Appear on radio (0) Teach food and nutrition 37. According to the woman, what is the main reason for her success? (A) Effective advertisements (8) Considerable interest in nutrition (©) Long-term investments (0) Government policies GO ON TO THE NEXT PAGE Actual Testo2 27 z0 3804 wmoy98, Where most likely are the speakers? (A) At a children’s hospital (8) At a university, (©) Ata music store (0) At a concert hall 39, What does the woman suggest doing? (A Purchasing @ piano (8) Witting a birthday card (©) Playing string instruments (0) Attending advanced classes 40. What does the woman give the man? (A) A receipt (8) A business card (C) Amap (0) A pamphlet 44, 45. 46. What does the man ask about? (A) The reason the woman arrived early (@) The date of the woman's wedding (©) The name of a client (0) Directions to the office What will the woman do after work? (9) Organize a party (8) Try ona dress (C) Attend a wedding (0) Purchase office supplies What will the man probably do next? (A) Reply to an invitation (8) Write an e-mail (C) Order a supply closet (0) Go to the second floor 41. Who most likely are the speakers? (A) Show hosts (8) Advertisers (©) Television producers (0) Viewers. 42. According to the woman, what is the reason for the problem? (A) A new product was recalled. (8) An actor was injured. (©) A television show was canceled. (0) A new host is not well-liked. 43. What solution does the man suggest? (A) Rewriting the script (B) Replacing the host (©) Conducting @ survey (D) Placing an advertisement 28 oun eee o2%01L6 1000" 47. Where do the speakers work? (9) At an electronics store (@) At a software company (©) Ata clothing store (0) Ata photography studio What does the man want to do with the Web site? (A) Make the interface easier (8) Enlarge the font (C) Change the colors (0) Reduce the number of menus What does the woman suggest doing? (A) Hiring a professional (8) Lowering the prices (C) Changing the color scheme (0) Including more images50. 51. What does the man talk about? (A) His upcoming business trip (B) His co-worker's wedding (C) Where the conference should be (0) His unfinished reports What does the woman mention about the venue? (A) They provide excellent services. (B) She had her wedding atthe venue. (C) The venue may be booked quickly. (0) They don’t have enough rooms. What does the woman offer to do? (A) Send out emails. (8) Work on newsletters. (©) Contact co-workers. (0) Help a co-worker. What are the speakers mainly discussing? (A) An issue with the new contract (8) The new contract has longer vacation (C) A vacation in America (0) Flights and accommodation What does the woman mean when she says “I'm on my to an appointment” (A) She has a lunch meeting (B) She doesn't have much time to talk. (©) She wants the man to sign the contrac. (0) She has a lot of time to talk What does the woman want to know? (A) If he will sign the new contract (8) If he can come to her office at Spm (©) If he is going to Europe for vacation (0) If he has paid for his trip already 8® What does the man imply when he says “Some of us from the accounting department are going to Dreamworld on Saturday for a team bonding day"? (A) He is recommending the theme park. (B) He needs some documents signed. (C) He wants the sales figures for this month, (0) He is inviting her to join them. What does the woman say about her plans? {A) She can't change them. (B) She can change them. (C) She doesn’t have any plans. (0) She doesn’t want to go. What does the woman offer to do? (A) Pick everyone up in her car (8) Meet them at the amusement park (C) Book the tickets online (D) Pay for the tickets with cash Where are the speakers planning to go? (A) The cinemas (8) To a restaurant (C)To a friend's house (0) To a Broadway Show |. What does the woman offer to do? (A) Buy the tickets (8) Call John and tell him something (©) Pick John up in the car (0) Send John a text message |. What does the man offer to give to the woman? (A) Money for parking (8) A text message (©) A bottle of champagne ()A ride to the show GO ON TO THE NEXT PAGE ‘Actual Testo2 29 204801 1omoyMaxx Cosmetics Gift Card 10% of any purchase over 50S Expires March 1 2015 62. What does the woman ask? (A) If the body was is on sale (8) If she has a loyalty card (C) If she wants to use a credit card (0) If the body wash is good Look at the graphic. Why is the gift card rejected? (A) Because she is in the wrong store (8) thas already been used too many times. (C) it has expired (0) tis for another item. 64. What does the woman offer to do? (A) Find some other products (8) Give him anew card (C) Get her manager (0) Hold his products at the counter 30 ‘28H #0 0 Lc 10008 Network Closures December 1st ‘Accounting 10:00PM.-11:00 AM Customer Service Call pint 1:00 PM.- 2:00 PM Human Resources | 2:00PM - 3:00 PM Research and Development eae What is happening next month? (A) An annual software convention (8) Their software is being upgraded (C) The software will be sold early (0) The monthly hardware update Look at the graphic. Which department is on the 2nd floor? (A) Accounting (@) Human Resources Department (C) Research and Development (0) Customer Service Call Center 67. What does the man suggest the woman 0? (@) Call Human Resources (8) Call her manager (© Call the sales department (0) Cail the software companyAinlne Mileage Redemption Ponts PW ToEast Asia 60,000 To North America 0,000 To South America 0,000 To Europe 70,000 68. Why does the woman call? (A) To cancel a fight (8) To register a membership (C) To use her mileage points (0) To confirm an appointment 68. Look at the graphic. How many points does the woman currently have? (A) 20,000 points (8) 40,000 points (©) 50,000 points (©) 70,000 points 70. What does the man ask the woman to tell him? (A) Her plane ticket (8) Her membership number (C)Her cell phone number (0) Her light itinerary GO ON TO THE NEXT PAGE paella celica calc 3t i &(ou will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each ‘question and mark the letter (A), (8), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time. m1 72. 73. 32. . Who is the message probably for? A carpenter (8) A store manager (C)A turiture designer (O)A bank teller 74. ‘According to the speaker, when does he think he lost his wallet? 76. (A) When he used a dressing room (8) When he visited a bookstore (©) When he presented his ID card (0) When he tried some furniture ‘What does the speaker plan to do? (A) Replace an item (8) Call the police (C) Go toa store again (0) Stop by the listener's home 76. ‘26 8 01 LC 1000" ‘Who most likely is the speaker? (A) A historian (8) An artist (C) An antique dealer (0) A museum guide What is mentioned about the exhibit? (A) It is sponsored by the Egyptian government. (8) Most of its artifacts had not been seen by the public. (©) It will run until the end of the month, (0) It includes works from modern Egyptian artists. ‘According to the speaker, how can listeners receive more information? (A) By reading a sign (©) By searching online (©) By purchasing a publication (0) By listening to a presentation17. 78. 80. at. What has caused the problem? 83. (A) A traffic accident (8) Aheavy workload (C) Inclement weather (0) A vehicle malfunction ‘According to the speaker, when is the bus scheduled to arrive at the destination? a4, (4:00 PM, (8) 5:00 PM. (C) 6:00 PM. (0) 7:00 PM. What does the bus provide to passengers? (A Free internet access ®A discounted ticket (©) A complimentary meal 2 (0) A comfortable connecting bus service Who is being introduced? WA chet (8) A backpacker (0) Acritic (0) A producer What is the documentary about? (A) World-famous restaurants (8) Traditional Chinese cuisine (©)A celebrity's ire (0) Popular recipe books According to the speaker, what can listeners find on the Web site? WA review (8) A menu. (C)A preview (0) An interview What type of products are being discussed? Computer parts (8) Hair products (C) Beauty products (0) Celt phones According to the speaker what happened last month? (A) Sales went down, (8) A product launch went better than expected, (©) Their products were featured in a magazine. (0) Another company took over their contract. What does the woman mean when she says "How about that?" (A) She doesn't understand the situation, (8) She expected a customer return policy. (C) She wants to purchase some products. (0) She is happy with the company's progress. GO ON TO THE NEXT PAGE Actual Testo2 99 024 may86, According to the speaker, why are changes IN-HOUSE DIRECTORY being made? Extension Name (A) Because of poor working condition [soe (8) To save the company money 10 John Trizz 0 rd a Christmas (C) So that they can afford a CI 4 Don Trenton party : (0) He expected a better contract. 2 | Shubert Mendez 87. What does the speaker imply when he 13 Sally Howle says, “when the software is installed I don't think you will need any training”? (A) The new system is easy to learn. (8) He doesn't want to train people. (©) There is no budget for training, (0) Everyone must attend a meeting 92. Who most likely is the speaker? A content developer (B)A secretary (©)A store manager (0) A police officer 88. What does the speaker tell the listeners gg 1. Why most likely is the speaker calling? they will have to start bringing to work? {A) To confirm the size on an order (B) To request some delivery information (©) To send an extra gift (0) To purchase a new set of cards (A) Extra uniforms (8) Other people's lunch (©) Their own lunch (0) Anew contract e 94. Look at the graphic. Who can give the listener planning advice? (A) John Trizz (A) Legal assistant eiceereten (8) Dental assistant (C) Shubert Mendez (©) Foreign coordinator (0) Sally Howle (0) Bank manager 89. What position is being advertised? 90. What does the man imply when he asks, “Have you seen the criteria for the dental assistant position?” (A) He is looking at some forms. (8) He is asking if Julia is familiar with the requirements. (C) He needs some extra work done. (0) He wants to learn more about them. 91. Why does the man want to meet the woman? {A) To teach him the criteria (B) To make some changes to his office (C) To sign the contract (0) To change the criteria 34 HN WEA, aFRDILC 10008BEST-SELLING ALBUMS Name 1 “alk Doven Valleys of ire 3 ‘Tunnel Vision a] Step it up. GRANGE RIVER TOWER DIRECTORY 3rd Floor Corporate Suites 4th Floor Rosella Ballroom Sth Floor Gloria Westwood Ballroom 6th Floor Main office 97. Look at the graphic. What is the name of the guest's new alum? {A) Valleys of fire (8) Step it up (©) Tunnel Vision (0) Talk down What does the speaker say influences the guest's music? (A Getting married (8) Moving to America (C) Moving to London (0) Meeting Joey Denton What will the guest most likely do next? (A) Move back to his hometown (8) Get engaged to his girlfriend (C) Release a new album (0) Get married to his girfriend 98. Look at the graphic. What floor are they on? (A) 3rd (ath (sth (o) 6th 99. What is the reason for the celebration? (A) Introducing a new employee (8) Mr. Jang’s birthday (C) The retirement of Mr. Jang {D) A wedding anniversary 100. Who is Mr. Hopkins? (A) Mr. Jang’s nephew (8) A colleague of Mr. Jang (C) The owner of the company (0) A waiter This is the end of the Listening test. Actual Tost02 36 20 24 jomoyActual Test PARTS / PART / PART? READING TEST In the Reading test, you will ead a variety of texts and answer several different types of reading comprehension questions. The entire Reading test will ast 75 minutes, There are three parts, and directions are given for each part. You are encouraged to answer as many questions as possible within the time allowed. You must mark your answers on the separate answer sheet. Do not write your answers in your test book. PART 5 Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence, ‘Then mark the letter (A), (8), (C), or (0) on your answer sheet. 101. With the help of one of the IT technicians, the missing accounting files have been (A) recover (8) recovers. (©) recovering (0) recovered 102..A private reception for gallery donors will be ------- on March 5, prior to the grand opening of the exhibit. (A) held (8) faced (C) claimed (0) made 103. Aurora Furnishings is finding it dificult to make a profit in its ‘competitive market. (A) increases (8) increased (©) increasingly (0) increase 38 gH Ee IseEL RC T0008 104. minor electrical malfunction was discovered by the pilot -~---- before the plane took off. (A) barely (8) shortly (©) absolutely exclusively 105. We will make a final decision about changing the landscaping of the property after reviewing the costs. (A) estimation (8) estimate (C) estimated (0) estimating 106. MyHealth Co. has produced a wide range of vitamin supplements for two decades. () along (8) during (©) over (0) when107. The April edition of Fishing and More magazine looks ------- different from previous issues because of the new art editor. (A) completed (8) complete (©) completely (0) completing 108. The customer's order ------- will be sent by e-mail within twenty-four hours. (A) confirmation (8) confirms (C) confirmed (0) confirm 109. The maintenance team’s repair requests should be in groups according to the urgency. organizing (8) organize (©) organized (0) organizes 110.Following Ms. Rivera's ------ statement, the official awards ceremony for Plex Industries will commence. W brief (@) straight (©) former (0) steep 111.Due to the high volume of foot traffic, the shop must polish its floors more ‘than usual during the peak season. (A) frequent (8) frequented (0) frequency (0) frequently 112. The Master Gardeners Club had to - its monthly meeting because the ‘community center's conference room was double-booked, prepare (8) oppose (C) postpone (0) extend 113.Financial advisors report that older investors tend to be ------- than thelr younger counterparts. (A) cautious (8) cautioned (©) more cautious (0) caution 114. Mr. Albrecht's in replying to the HR director's e-mail demonstrated that he was highly interested in the position, (A) promptness (8) prompted (©) prompt (0) promptly 115. The soccer players usually practice on the main field at Waterbury Park, but they sometimes practice (A) everybody (8) twice (©) yet (0) elsewhere 116. The accountants were unable to produce a full report by the deadline, but promised that ‘would give a summary of the Important points. 9 their (8) themselves (©) they (0) theirs GO ON TO THE NEXT PAGE Actual Testo2 39 z E117. Despite having some problems with the sound system during the performance, the concert was an experience for everyone. (A) enjoyable (8) enjoyment (C) enjoys (0) enjoyably 118. ------ the building has an excellent location and a modern interior, i s popular among visitors. (A) In view of (8) Provided that, (©) Other than (0) Seeing that 119. The Parks and Recreation Department offers ------- opportunities for volunteers to improve the community. (A) reward (8) rewards (©) rewarded (0) rewarding 120. The vacant rooms on the inn’s second floor have -—----- been cleaned, (A) most (8) every (©) some (Dall 121. The short story cannot be reprinted explicit permission from the writer. (9) without (8) regarding (©) among (D) untke 40 saw 0 RC 100031 122. The restaurant has @ decorated room that is perfect for hosting children's patties. (A) cheerful (8) cheerfully (©) cheerfulness (0) cheer 123.A wildlife expert is scheduled to give a talk con the ------ that the factory has had on the surrounding forest. (A) components (@) degree (©) requirements (D) impact 124, The landlord raised the monthly rent for the first time in several years, and ------- so. (A) reasonable (B) reasonably (©) reason (0) reasons 125.As long as there are no further delays, the factory willbe fully ~--- by June 18. (operational (8) operate (©) operates (0) operation 126. Thanks to his experience, Mr. Warren is, - capable of completing the job on his own. (A) certainly (8) certain (©) certainty (0) certity127. Because of ------- fuel costs, some people are choosing to stay home for the summer vacation rather than drive to tourist sites. (rising (8) above (C) dependable (0) lengthy 128. The green light on the side of the water urifier lights up ------- the filter needs to be replaced. likewise (8) whenever (C) therefore (0) whereas 129. Two items in Ms. Burke's order were out of stock, so her invoice was adjusted ~ (A) continuously (8) accordingly (C) immeasurably (0) recognizably 130. The notice indicated that a first aid training course will be provided free of charge to ~ next month. (residents () residence (©) residential (0) resides GO ON TO THE NEXT PAGE ‘Actual Tet 02 4a 20 04 oyPART 6 Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (Al, (B), (C), or (0) on your answer sheet, Questions 131-134 refer to the following notice. Employee Spring Training Lawrence Paper is dedicated to helping all ofits employees fulfill their potential. That is why ‘we have once again organized 2 days of spring training. Human Resources has put together ‘a wide range of topics for this year's workshops, sales techniques, computer skills, i3i. ‘communication strategies, and goal setting. We still have two workshop time slots available, 0 if there is something you've been dying to learn about, please lets us know. It's quite gr Feel fee to possible we -2-:5--it into this years spring training. any ideas you 132, might have to Nancy Kensington in the human resources department. [email protected] 131.(A) distributing 183. (A) If we got many suggestions, we could (6) locating also hold 2 workshop on the following (©) including weekend, December 4th. (0) advancing (8) We'll be finalizing our choices by the end of the week. 182. (A) were incorporating (©) A large amount of time and energy has (B) should incorporate {gone into organizing this conference, (C) are incorporating (0) Inviting friends and family to these (0) could incorporate events is always encouraged, 134.(A) create (©) request (6) submit (0) transfer 42 oar EH Isa RC 10008Questions 135-138 refer to the following advertisement. Vander Properties Vander properties has been serving Houston for over 29 years. Itis through our commitment to providing the highest degree of expertise market knowledge and service that we are recognized as an industry leader. We specialize in and corporate real estate here in the Denver area. 136. “137. 9 to buy @ new home or start a new business, we are the people you should be talking you are loot with. With our office centrally located in downtown, we have our eyes on the whole city. Browse our site for listing, or give us a call today. - \www.vanderproperties.com Phone: (913) 782- 9919 ‘Address: 834 Walton St. 135.(A) personalize 187. (A) Whether (8) personalizes (8) Even if (©) personalizing (C) Even though (0) personalized (0) Whenever 136. (A) productive 188. (A) Take a drive out of town and come see (8) promoted Us today. (0) relevant (8) We appreciate your assistance. (0) residential (C) Of course, drop-ins are always welcome, (0) Our kitchen is open from eight to five dally. GO ON TO THE NEXT PAGE Aotualtesto2 43 20 94 lomoQuestions 139-142 refer to the following notice. Pizza Chef Wanted Papa Gino's is hiring, and all 139, ‘experience, training will be provided if you meet our requirements. To meet our requirements you must have a iat. and weekends. Please apply in person at Papa Gino’s on State and Pine. to meeting you. applicants will be considered. ~ Even If you have no 140. health card, reliable transportation, and be able to work evenings look forward 142. 199.(A) qualify () qualifying (©) qualified (0)to quality 140. (A) We are looking for candidates that have some experience in Italian food. (8) We are looking for candidates that have experience fishing. (©) We are looking for people who can fish (0) We are looking for people who want to practice. 44° sur waa o12L01 Re 10008 141.(A) valid (8) working (O)etfective (©) strong 142.(A) She (8) They (C) We (0) HeQuestions 143-146 refer to the following letter. November, 11th John Adams Ti-State, Apt 408 New York, NY 10878 Dear Mr. Adams, am pleased to inform you that you -:---- as one of the finalists for the position of sales 143, director at Goldie Saks. Over 100 applicants applied for the - but we have narrowed down our list to 8 candidates. You will be called in for an interview on November 15th from ‘1pm to 6pm. ‘The location will be the company headquarters. Our assistant, Miss Lane 146. will meet you at the main lobby and take you to the interview room. For the candidates that do well in these interviews, there will be a second interview. We will let you know as soon as possible whether you Please cal us at 855-1234 if you have any further questions. We hope to see you soon. Sincerely, Jennifer Law Executive Manager 143.(A) were choosing 145. (A) The building is easy to locate. (8) had chosen (B) We would like you to come in at 1pm, (©) have been chosen (C) Our interviewers will ask you several (0) chose questions. (0) You will be given a specific schedule. 144. (A) position (8) location 146. (A) enable (©) career (8) approve (O) appointment (0) refuse (0) qualify GO ON TO THE NEXT PAGE Actualtesto2 45 zo 804 emoyPART 7 Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B),(C), or (D) on your answer sheet. Questions 147-148 refer to the following advertisement. This Amazing World Photography Competition The monthly travel magazine This Amazing World is offering |] adiscounted subscription rate for those who sign up during the month of November. This Amazing World has been in print for over 30 years and offers readers insider tips and expert know-how to help you plan the vacation of your dreams. ‘The magazine includes vacation package advertisements, reviews from travelers, and insightful essays to introduce you to various cultures, cuisines, and travel destinations. ‘Submit your travel photos to ourThis Amazing World Photography Competition for a chance to win a fantastic vacation to Scotland! The winner of the top prize will receive round-trip tickets and a $2,000 travel voucher for a hotel stay for you and one other person. 147. What is mentioned about the magazine? _148. What is suggested about the competition? (A) tis a literary journal W\Itis sponsored by professional (8) Itincludes a recipe book as a photographers, supplement. (@) It awards a complimentary vacation to (©) It provides travel advice, the winner. (0) Ithas an online version. (C) It accepts digital photos only. (0) It features photos of Scotland, 46 28m #591 15:01 RC 10000Questions 149-151 refer to the following text message chain. Liz Bradley a4 Sir, the arrangements have been made for your meeting with Mr. Johnson tomorrow afternoon. I've reserved a table for two at Sheraton Restaurant at ipm. Bernie Gibbs a7 ‘Thank you. And have you compiled the reports that ll need at the meeting? Liz Bradley a8. Most of them yes. 'm still waiting for Michael Steel's reports. He told me that he would have them ready for me sometime this morning. Bernie Gibbs 8:20 Well, they should have been completed last night. Can you contact him and see what's going on? Liz Bradley 827 Michael, Mr. Gibbs wants to know where the reports are. Are you finished with them? 828 | apologize for the delay. Our intern accidentally deleted some files. | hhad to scour the database to locate the back-up material. It was a bit of a headache sorting through the files that | needed but | think! have everything organized and I™m printing them out now. Can you bring them to me as soon as you! Michael Steel Of course. Il be there in 10 minutes. GO ON TO THE NEXT PAGE Actual esto 47.149. Who most likely is Liz Bradley 151. What does Michael imply when he says he (An intern “had to scour the database to locate the @A receptionist back-up material?” (C)A business partner (A He took his time writing the report. (0) An executive (@) He had to back up all the information first. 150. Why was Michael Steel added to the (©) He needed time to find the missing conversation? data. (A) To have him give an update about the NO ie comeniiog ae Sul ol ora. missing reports (8) To inform him about the upcoming meeting (©) To let him know about the deadline () To scold him for his lack of punctuality 48 28M ES OEIC 1000HQuestions 152-153 refer to the following Web page. www.turnerandco.com Turner & Co. 158 Baskin Road, Redwood Bay, UK Phone: 243-555-1541 HOME | ABOUTUS | PRODUCTS [REPLACEMENT] CONTACT US Turner & Co, has produced beautiful, energy-efficient windows that meet the taste and expectations of our customers since its founding in 1949. When you choose Turner &.Co,, you are buying more than just a window. You wll be receiving the excelent services of our professionals who have been performing superb work for decades. We are passionate about helping you choose a quality window that exactly fis the specifications of your home. Adktionally, we are fully committed to environmental protection and have recently been recognized for our sustainable business practices by the Environmental Protection Agency (EPA) 152. What is being advertised? 153, What is indicated about Turner & Co.? An insurance company (A) Itis a family-run business. (8) A window manufacturer (8) Its branches are located nationwide, (©) A landscaping company (C) itis an eco-friendly company. (0) A window cleaning service provider (0) It has recently hired experienced employees. GO ON TO THE NEXT PAGE 49‘Questions 154-155 refer to the following text message. Tul & EI From: Sam Bell To: Jane Brooks Jane, please let me know Mr. Fraser’s phone number. He has some data | need Fight now. | am a little behind schedule on the monthly financial report, and I need to dedicate all my time to it today. 154. Why was the message sent? 155, What is indicated about Mr. Bell? (A) To ask for a favor (A) He is unable to attend a meeting. () To postpone a deadline (6) He expects profits to increase. (©) To cancel a meeting (C) He is trying to meet a deadline. (0) To request a document (0) He was recently hired. 50 Sun wee o|zc0 RC 10003Questions 156-158 refer to the following article. SEOUL (uly 19) ~ Breamin’s Group opened the doors to its first B&G clothing shop on the famed Abgujeong Rodeo street in South Korea to long lines and frantic shoppers. = [1] ~ The frenzy was over the limited edition line designed by Marichio Bucci in partnership with B&G. Within just a couple of hours of opening the doors, most of the Bucci design items were sold out. Similar reports of chaos and empty shelves which once held items from the Bucci line were echoed in major cities around the world including New York, London, Tokyo, and 156. What is indicated about B&G? (W) They have stores around the world. (B) They only sell items designed by Bucci (©) The company has a few branches in Korea. (0) Their products usually sell out within hours. 187. What is reported about the Bucci and B&G collaboration? () It took years to put together. (8) It was only sold in select stores. (C) It’s one of the most profitable collaborations for the company. (0) It will only be one time event. Milan. - [2] ~ Although B&G has released limited edition collaborations with other famous designers, this is the first time that B&G shops have reported a complete depletion of items within hours of its release. ‘The Bucci and B&G collaberation is the most successful to date and already talks are in progress over future collaborations for more clothing lines. - [3] - Meanwhile in Seoul, shoppers who were unable to purchase from the Bucci line were disappointed but excited to have the popular retailer open in Korea, ~(a)- 168. In which of the positions marked [1], (2) [5] and [4 does the following sentence belong? “This isa frst for the company since all previous limited designer edition lines were simply a one time partnership.” arn 2 13) Oral GO ON TO THE NEXT PAGE le — Actuattesto2 51 zoe wma‘Questions 159-161 refer to the following memo. MEMO. All staff Elizabeth Paine January 24 Subject: Sick leave Attention employees, We are going to make adjustments to our policies concerning sick leave here at Zimnet Corporation. We are considering reducing the number of paid vacation days, and instead increasing the number of paid sick days available to employees. Before we make any changes, we would like to gather the opinions of employees on this matter. Please e-mail Tony Nugent at tonynugent@ zimnet.com. He will be collecting and analyzing your responses. Afterward, management will produce a corresponding policy proposal by February 24. ‘Once the proposal has been made, a meeting will be called to discuss its implementation among all of our employees. I hope this process can be helpful to all of our employees, and please be active in your participation. Sincerely, Elizabeth Paine 159. What is the purpose of the memo? 161. According to the memo, what will Ms. (A) To suggest a budget proposal Paine probably do soon after February 247 (6) To solicit feedback (A) Announce a merger (C) To revise incorrect information (8) Hire a medical specialist (0) To announce survey results (C) Participate in a tour (0) Schedule a meeting 160. Who most likely is Mr. Nugent? 82. (#) Amedical doctor (B) A product developer (©) An investment analyst (0) Apersonnel employee ‘Bupt wEe O13 AC 10008Questions 162-165 refer to the following text message chain. Penny Jones 327 Lust gota call from Martin that his client Mr, Patrick would lke to have his, ‘order two weeks earlier than originally planned. So, by next week Monday ‘essentially. Do you think this is possible? 1d lke your input. Karen Norman 3:28 There's no problem on our end. Most ofthe leather has already been cut. We've already sent many of the pieces to be sewn. The rest of the work should take a couple of hours. Neil Park 3:29 ‘The handles are complete and about half the bags are near completion. get them to Lauren soon. | think we should be able to finish sewing the bags by tomorrow evening. Penny Jones 330 I'm glad to hear that most of the handbags are almost finished. Lauren, how long will it take to get the hardware attached or sewn in? Lauren Nichols 331 We're currently working on the Jenk and Cenk twins orders... Penny Jones 332 We have more than enough time to complete the twin's orders so can authorize your workers to put aside that project for now. How long will the Mr. Patrick's order take? Lauren Nichols 3:33 ‘The zippers need to be sewn in but the studs will be glued, which makes the work easier. | think we need about a day. Kevin Harding 334 Itlltake us only a couple of hours to have the order packaged safely to be shipped. Penny Jones 335 ‘Thank you so much. I'l let our client know. GO ON TO THE NEXT PAGE AotualTesto2 59162. What kind of business does the client most likely own? (A)A clothing shop (8) Aturiture company (C)A shoe store (0) A handbag business 163. According to the conversation, whose department must complete the work first? (A) Karen Norman's (8) Nell Park's (©) Lauren Nichols’ (0) Kevin Harding's 54 Sa fBs OO) RC 1000" 164, At 3:31, why does Lauren Nichols say "We're currently working on the Jenk and Cenk twins orders?” {A) To inform everyone that they have their ‘own clients, (8) To explain why they refuse to help (C) To imply that they are busy with another project (0) To make everyone speed up their work 165. What will Penny Jones most likely tell Mr. Patrick? (A) That his order willbe finished two weeks later (8) That his request can be fulfilled (©) That his order will cost him extra money (D) That there may be a delay to his orderQuestions 166-168 refer to the following notice. Business Hours in Early March Monday | Tuesday |Wednesday| Thursday | Friday | Saturday | Sunday '2:00 PM. -|2:00 PM. -|3:00 PM. -|4:00 PM. ~| 2:00 PM. -|2:00 BM. -|9:00 A.M. -| 9:00 PM. | 8:00PM. | 9:00PM. | 9:00PM. | 9:00PM. | 10:00 PM. | 6:00 PM. Due to the current construction on Shilling Street, we have been forced to revise ‘our business hours for the first week in March (see the chart above.) During the ‘morning hours, the construction makes it difficult for customers to reach our location by car. We will be extending our evening hours to accommodate this change. Additionally, due to the construction, our parking lot is also currently inaccessible. Therefore, during this period, customers are asked to utilize public parking spaces available on Patch Street. We apologize for this inconvenience and strive to be back to normal soon. 166. What is being announced? 168. Why are customers asked to go to Patch (A) A renovation project Street? (8) store expansion (A) To find a place to park (©) A change in operating hours (8) To visit a new store location (0) A work schedule (0) To take part in a promotional event (D) To receive a sample 167. When most likely is the construction NOT being performed? (A) On Monday (8) On Wednesday (©) On Saturday (0) On Sunday GO ON TO THE NEXT PAGE Actual testo2 55 mL RHeYQuestions 169-171 refer to the following advertisement, eae For Sale by Owner Palmer Standard Cabin Yacht Asking price: $45,000 or best offer Basic Specifications: This boat was built four years ago. It is 12 feet wide by 36 feet long. The hull is made of fiberglass, making it light yet strong. The boat includes 2 double bedrooms as well as a sleeper sofa, kitchen, and bathroom, Features: This boat is very stable and offers a spacious deck. It is perfect for large families and social gatherings. It includes an eight-speaker sound system with USB connectivity. It also has a lockable storage compartment where personal belongings can be kept. Additional Information: | have owned and operated this boat for three and a half years. The boat comes with a five-year warranty that still has one and a half years remaining. The warranty is transferable to the buyer upon purchase. If you would like to see or test-ride the boat, contact Gary Thompson at 654-555-8715, 169. What is indicated about the Palmer Standard Cabin Yacht? (A) It is a fishing boat. {B) Its original paint color has been changed, (©) It can accommodate a group of people. {D) It is currently being repaired. 170. What is NOT mentioned as a feature of the Palmer Standard Cabin Yacht? (A) Capability to play music (8) A lightweight construction material (C) Ample sleeping accommodations (0) A fuel-efficient engine 56 89105201 RC 100081 171. What most likely is true about Mr. ‘Thompson? (A) He will give a boat tour to a potential buyer. (8) He has young children, (0) He works at a shipyard. () He wants to sell the warranty separately.Questions 172-175 refer to the following letter. Travel & Recreation 123 Gilmore Street Orange County, CA 48857 November 15 Mr. Peter Kang 3820 Rivervalley Heights Seattle, WA 19387 Dear Mr. Kang, We at Travel & Recreation thank you for your subscription to our magazine. As you have been a long time subscriber, | am excited to inform you about our new subscription plan for our VIP members. ~ [1] ~ As a member, you will continue to receive monthly editions of our magazine and access to our new online e-magazine services. You can simply download a digital version of the print magazine to any mobile device at no extra cost. = [2] Furthermore, you can access, background information about our authors, journalists, and guest writers, as well as detailed information about the locations and places that are covered in the magazine. In addition, you can access the recipes to the most popular restaurants around the world and most exciting of all, we will hold an. exclusive competition for our VIP members with a chance to win a trip for two to Hawaii, = [8] Our regular subcribers, as well as VIP members, will have a chance to win a dining ‘experience at 5-star restaurant Bellisimo. ‘Again we thank you for your continued support and we hope you enjoy the many changes we have made to our services as we strive to entertain and educate our loyal subscribers. ~ [4] - Please fill out the application form that is attached to this letter. Please check which subscription plan you wish to join. If you send in a $100 fee, you will receive the regular subscription plan. If you send in a $200 fee, you will become a VIP member. We appreciate your support and hope to hear from you soon. Sincerely, Victoria Adams GO ON TO THE NEXT PAGE, Actual Test 02 87172. Why was a letter sent to Mr. Kang? (To remind him to send in his travel journals (8) To explain about @ new subscription plan (0) To inquire about his travel plans (0) To determine his qualifications for a position 173 What did Ms. Adams send with the letter? WIA travel itinerary (8) Anew contract (©) An application form (0) A revised schedule 58 Sums o|2401RC 10008 174.1n the middle of the first paragraph of the letter, the term “at no extra cost” is closest in meaning to: (A) For a small fee (8) With a donation (©) Quite easily (0) For free 175. In which of the positions [1], [2], [8] and [4] does the following sentence belong? “Your subscription expires next month, but we invite you to consider joining our VIP membership.” wi (8) 2) (13) (fa)Questions 176-180 refer to the following Invoice and e-mail Taylor Fabrics Invoice Ordered by: Tammy Fleck Order taken by: Craig Dell Order date: August 11 Estimated delivery date: August 14-16 Delivery address: 628 Green Circle Drive, Austin, TX 78701 E-mail: [email protected] Mobile phone: (512) 555-9782 Quantity Item ___ Description [ Price yards Fabric 10___| Solid white $28.00 | S yards Fabric 38__| Floral pattern $50.00 6 yards Fabric 41 Checkered pattern $48.00 2yards Fabric 48 Leopard pattern $30.00 Tax $15.60 Shipping $12.00 | Total «$183.60 | Payment method: Billed to credit card account ending in 4680 If you have questions about your order, pease e-mail us at [email protected]. All of our packages sent within the United States are guaranteed to arrive within 10 days of ‘order confirmation. Ifthey dont arrive on time, we promise to reimburse you for 30% of your total purchase. [email protected] Tammy Fleck August 25 Subject: Delivery Delay Dear Customer Service, | received my order from Taylor Fabrics yesterday that | placed two weeks ago. Not only was the package delivered later than promised, but one of my orders was incorrectly shipped. The invoice correctly reflects my wish to receive 5 yards of the floral pattern fabric, but only 2 yards of it were delivered. Because of this error, | won’t be able to complete the dress | was making for my friend's birthday. | am very disappointed. (Once this issue has been resolved and the additional fabric has been sent, please senda text message to my mobile phone. Thank you, Tammy Fleck GO ON TO THE NEXT PAGE pail lehdacellcalc ActuatTesto2 59176. Who most likely is Mr. Dell? 179. Which fabric will Ms. Fleck need more of to make a dress? (A)A designer (B) Asalesperson Fabric 10 (C) Acustomer (8) Fabric 38 (0) A manufacturer (©) Fabric 41 (0) Fabric 48 177. What is implied about Ms. Fleck? (A) She is a long-term customer of Taylor 180How should Taylor Fabrics customer service contact Ms. Fleck? Fabrics. (8) She is a professional fashion designer. (A) By text message (C) She is a former employee of Taylor (8) By voice mail Fabrics, (©) By e-mail (0) She will be partially paid back for her (0) By letter purchase. 178. Why did Ms. Fleck send the e-mail? (A) Her credit card was incorrectly charged. (8) She wants to return an item (C) She received the incorrect quantity of an item. (0) One of her orders had the wrong pattern, 60 oun Kee,ions 181-185 refer to the following advertisement and e-mail, Next Month at the Belmont Historical Society Documentary Film Night: “Exploring the Arctic” May 5, Spruce Theater Photo Exhibition: "America in the 20th Century” Opening Night, May 9, Linda Cameron Art Gallery Author Talk: Glen Campbell, “The Culture of Early America” ‘May 14, Chris Charlton Auditorium ‘Musical Performance: “American Folk Masters” May 22, Spruce Theater Children and seniors are allowed free entry to all events. Additionally, if you pay the registration fee and become a member of the Belmont Historical Society on our Web site, you can attend any event free of charge. For questions about booking group visits, contact David Smith at dsmitho belmonthistoricalsociety.com. For more details regarding upcoming events and venue locations, or to rent one of our venues, visit us at wwvw.belmonthistoricalsociety.com. David Smith Jared Tate April 22 Group Visit Dear Mr. Smith, Hello, my name is Jared Tate and | am a professor in the History Department at Clark University in downtown Maryville. |lam teaching an introductory history course for freshmen this semester, and | thought it Would be helpful to attend the event featuring Mr. Campbell. His talk is very pertinent to the subjects we are currently covering in class. | was also wondering if it would be possible to arrange a question-and-answer session between Mr. Campbell and my group of about 60 students, Please tell him that we are looking forward to seeing him. | appreciate your reading my e-mail and | hope to hear back from you soon. Jared Tate History Department, Clark University GO ON TO THE NEXT PAGE ——> ot zoys0L wmv181. What is indicated about the Belmont Historical Society? {A) It does not allow children into some events, (8) itis run by the city of Belmont, (©) It was founded by Linda Cameron, (0) It will hold its events at several places, 182. What most likely is Mr. Tate currently teaching? (A) Environmental conditions of the Arctic (8) Early American history (©) American folk music (0) Modern photography 483, What is NOT mentioned as being available on the Belmont Historical Society Web site? (A) Information about scheduled events (8) Member registration (C) Rental details (0) Descriptions of previous events 62 Sun sR aRLARC 10008 184. In the e-mail, the word “introductory” in Paragraph 2, line 1, is closest in meaning to (A) basic (B) required (©) profound (0) optional 185. What does Mr. Tate request? (A signed copy of a book (8) A detailed survey (©) A chance to meet a speaker (0) A group discount@ Questions 186-190 refer to the following schedule and e-mails. Newton Library April Program and Events Schedule =o Event Location ‘Additional Notes. pnd? | ATP PEST | pocerugq | dainus fora vewng of several Tins Tan. | Sint im Ses showcasing ey erica fin stony fori | Youth Creative | Youth Wing, | Open to al students in igh soho! whe 2'eM_| wating Workshop | Room 304° | want to improve thelr wing hls ‘pi 10 Beginner English — | EGucation Garay | Join oer aul who are arin TAM. | Camersaton Gub | Room Tez" | Speck Engh. hs cass ee Learning to use a computer Is not just April16 | Never Too Late to | Media Lab, Room | for young people. Join us as we explore | | SPM. | Learn 202 the sea of information, using computers. i (For senior citizens) April 28 | seo | Youth Wing, Play with toys and hear a story. toam. | Story Play Room 301 (For ages 0-5) ‘We would like to thank all of you who made financial donations that allowed for the Purchase of new laptops and the construction of the Media Lab. Richard White Linda Carter April t Subject: Beginner English Conversation Club Hi Mr. White, ‘My name is Linda Carter and I am the instructor for the Beginner English Conversation Club to be held on April 10. I noticed that the library recently built the Media Lab with funds raised by library patrons. I was hoping to change classrooms in order to use my new educational resources by integrating computers into my English conversation class. Could you please reschedule my class to be provided in the same classroom as Never ‘Too Late to Learn instead of the Education Center? I think my students will appreciate the practical English skills they can learn on computers. Also, could you please send an e-mail to all of the students who have signed up for the class? They will need to be informed about the room change. ‘Thank you in advance for your assistance, Linda Carter ‘Actual Test 02 63Richard White Linda Carter Date: April ‘Subject: Room Change ‘Dear Ms, Carter, 1 would be happy to move your Beginners English Conversation course to the classroom with the updated media lab, for your reference this is room 3A. Unfortunately I do not have the emails for all of the students who signed up for your course. Many students only provided their names. I could post a sign at the entrance to the library advertising your ‘course, and making a note the room change, if that would be acceptable for you. Please let me know if you would like me to do this. ‘Thank you and all the best, Richard White, Library Projects Coordinator 186. What is suggested about Newton Library? 189, Why can't Richard White send Linda’s (A) It recently renovated its facilites, Se a ele (6) It will hold a fundraising event soon. (A) He doesn’t have their e-mails. (©) It offers educational activities for (8) Itis not his job. various ages. (C) He does not have the time. (0) itis closed on Mondays. (0) The library is not equipped with that kind of technology. 187. What event is most suited for film students? 190. What is Richard White's solution to the (A) Story Play problem of informing Linda's students. () Youth Creative Writing Workshop oe ne oom cnanged (C)A Trip to the Past (A) He can e-mail them, (0) Never Too Late to Learn (8) He can direct them to the right room when they enter. 188. In the first e-mail, the word “held” in (C) He will post a sign. paragraph 1, line 2, is closest in meaning (0) He will draw them a map with directions, to (A) carried (8) attended (C) delayed (0) conducted 64 Sunes o1ze01RC 1000"@ auestions 191-195 refer to the following e-mail, article and sign-up sheet ‘Tony Walker Suzie Mason May 4 ‘Summer Calendar budget.doc Dear Mr. Walker, | am finalizing the calendar of summer events for our company. Because we went over budget last, year on employee appreciation events, | think it would be wise to find more affordable recreational, activities. Attached is a breakdown of projected expenses for summer events that I have planned. July 6: Anchorage Flower Festival July 22: Artin the Park at Lawrence Park ‘August 6: Bicycle Tours of the Anchorage Countryside ‘August 19: Horseback Riding at Sweet Meadow Ranch | have scheduled fewer outdoor activities this year compared to last year. This year ! would like to take advantage of a new outdoor recreational opportunity that | read about on the Anchorage Reporter Web site. You can read the article by clicking on this link: www.anchoragereporter.com/ new_trails. Please let me know your opinion, Suzle Mason Human Resources Manager Anchorage Reporter Bike Tours of the Anchorage Countryside to Start August 6 ‘May 2—The Anchorage Bike Club will be hosting an annual bike riding event this summer, beginning on August 6 and running through August 7. The event will start at ro A.M. on both days at the Anchorage Community Center. If you are driving a vehicle to the starting point, it would be better to use the parking lot behind the community center. Anchorage Bike Club President Jean Frost stated, “The rides will range from 5 to 20 miles and will take bikers through scenic areas in Anchorage. Overall, the bike tours will go ahead at a leisurely pace so that bikers of all skill levels can participate. However, local bikers with ample experience might lead a fasterpaced group.” Bikers in the tours will learn about riding techniques, bicycle maintenance, and proper nutrition half an hour before the event starts. All participants must have biking helmets on. They are also encouraged to bring their own water to prevent dehydration while biking. GO ON TO THE NEXT PAGE, _ Actual Testo 65 201801 oySS 66 BICYCLE TOUR SIGN UP SHEET Ityou intend to participate in the August 6 bicycle tour, please write down your name, department, and level of experience or fitness. If we have enough people sign up as advanced, we can coordinate two separate tours. If there are not enough for two tours, \we would like to encourage all riders to stay together so that everyone can join in the team building exercises we have planned. Thank you for your participation and we look forward to seeing everyone at the event! Department Fitness/experience Tom Cruz Sales Beginner Vin Jones. Inventory Beginner Sally Jenkins Inventory Beginner Barbara Blaster Reception ‘Advanced | Hope Kinski Sales Beginner ‘287 #80 1RO1 RC 10001191. What does Ms. Mason suggest doing? (A) Keeping within a budget for recreational activities (8) Appointing a new manager of human resources (©) Increasing the number of temporary ‘employees (0) Scheduling more outdoor activities compared to last year 192. What date does Ms. Mason suggest for this year’s new activity? (A) July 6 (8) July 22 (C) August 6 (0) August 19 193. n what section of the website would the article most likely appear? (A) Economy (B) Leisure (C) Entertainment (D) Politics 194. Based upon the Bicycle Tour Sign Up ‘Sheet, what can we infer about the upcoming bicycle tour? (A) It will be cancelled. (8) There will be two groups, one for beginners, one for advanced. (©) There will be only one group. (0) They will stop along the way for a group meal and photo, 195. What will Barbara Blaster most likely do on the bicycle tour? A She will become bored and quit the tour. (8) She will complain that more people should sign up as advanced. (©) She will join a faster paced group of more experienced bikers. (0) She will stay with the group to participate in group activities. GO ON TO THE NEXT PAGE paella ialacellcalca Actusltesto2 67 zo vee@ Questions 196-200 refer to the following form and e-mails. Four Seasons Apparel Outlet Al returns must be sent back to Four Seasons Apparel Outlet within 7 days of delivery. They can be exchanged for a different item or returned for a refund, If you choose a refund, we will credit the card used for purchase, Individuals with official memberships can utilize our delivery tracking service and receive frequent shopper discounts. Return shipments) to: Four Seasons Apparel Outlet, 144 Fenton Rd., Denver, CO 80725 (303-555-4387) Check the box that best describes your problem: __ Product contained a defect or damage —_ Product did not maich expectations 7 Wrong item was delivered Other Personal Information: Name: Solly Kelson Order Number: 2245 _ Address: 254 Ook SE, Denver, CO 80725 E-mail: snelson@clandonnet v Exchange _Refund T ordered a medium-sized Snowy Christmas Sweater from your online store on April 2, but T wiste received a small-sized one. I fe to exchange it for he correct one. From: Debra Clarke To: Sally Nelson Date: April 30 Subject: Exchange Dear Ms. Nelson, We have received your request to exchange the sweater you purchased. We sincerely apologize for this mistake. We shipped the correct item immediately as per your request. Your shipment can be tracked on our Web site using the following tracking number: 447H57), Because this was our mistake, we have returned $7 to your credit card in order to reimburse you for the return shipping costs. Please check your balance to confirm this. If you experience any future problems with this order, you may call me at 303-555-4387. Iwill help you solve any problem that may arise. Debra Clarke | 68 2uN EM o1B:e01 RC 1000LL a TT : Sally Nelson Debra Clarke May 4 Subject: Return Error Dear Ms. Clarke, 1 was glad to receive your email regarding my return, and am thankful that Four Seasons was thoughtful enough to refund my shipping cost. ‘That being said, 1 checked my account and have received the promised refund. Additionally, the new sweater that was sent to me was the right size, but I had ordered the Snowy Christmas design. What I received was Winter Festival. They are both nice sweaters, but my husband really liked Snowy Christmas better. Could you please send the design that I originally ordered? I will send the Winter Festival sweater back after I receive the correct order and my shipping refund. ‘Thank you! Sally Nelson 196. What problem with the original shipment does Ms. Nelson report? (A) It was damaged, (B) It does not ft (0) It arrived late, (0) It has not reached its destination. 197. In the e-mail from Debra Clarke, the phrase “as per” in paragraph 1, line 2, is closest in meaning to regardless of (8) except for (©) rather than (©) according to 198. What is indicated about Ms. Nelson? (A) She recently moved to Denver. (8) She ordered a gift fora friend. (©) She has a Four Seasons Apparel Outlet membership. (0) She waited too long to request a refund. 199. What problem with the replacement shipment does Ms. Nelson report? (A) The size was incorrect, (8) The design was incorrect. (©) The size and design were incorrect. (0) Too much money was refunded to her {rom her original purchase. 200. When will Ms. Nelson return her Winter Festival sweater? (A) When she receives her correct order {and the shipping refund, (8) When she has time. (©) When her husband is happy with his sweater, (0) When Four Seasons apologizes for her inconvenience. ‘Stop! This is the end of the test. If you finish before time is called, you may go back to Parts 5, 6, and 7 and check your work. Actual Testo2 69 2001 1emov