Taking digital

technology to market
Tech Data is one of the largest distributors of digital technology Tech Data and the
in the UK and Ireland. We are committed to providing our Collection of Specialists 5
customers with the best services and tools to support and grow TD Cloud 11
their businesses.
Public Sector 13
At every stage of the sales process, Tech Data is working on
How to purchase 15
your behalf. Extensive presales support, an innovative growth
programme, flexible configuration and logistics options and a Using InTouch 16
host of post-sales training and services – all designed to support Customer services 21
and grow your business.
Credit 25
To learn more about Tech Data and the services featured in
Logistics 29
this guide, visit our website techdata.co.uk or speak to your
sales team. Events and training 33
Get in touch 34

techdata.co.uk 3
The difference in distribution
Tech Data is one of the leading distributors of As part of Tech Data Corporation, one of the
digital technology, communications and consumer world’s largest wholesale distributors of technology
electronics products and services in the UK and products, services and solutions, we are a stable and
Ireland. We offer our customers specialist support in well-funded business with an established track record,
key areas of the market, underpinned by exceptional enabling 125,000 resellers in more than 100 countries
product choice with more than 30,000 stock items to efficiently and cost effectively support diverse
from over 150 leading manufacturers available for technology needs.
next-day delivery.

Value-added resellers (VARs), independent computer

retailers, e-tailers, mobile phone dealers, electrical
retailers and other third party businesses rely on
Tech Data and its Collection of Specialists to provide Who is Tech Data?
sales and technical advice and to deliver the products Watch video: techdata.co.uk/video
they need to meet their customers’ requirements.

View all our vendors: techdata.co.uk/vendors

techdata.co.uk 5
 Enterprise solutions Professional AV
Azlan UK is the Enterprise Specialist division of Tech Our state of the art Business Solution Centre Maverick is the pro AV division of Tech Data, We support your business through the knowledge
Data and sees the bringing together of two leading provides local access to the latest vendor technologies specialising in large format displays, projection, and expertise of our dedicated AV team, and the
value distribution teams, those of Azlan and SDG. to effectively demonstrate advanced solutions from a complementary products and interactive collaboration logistical and financial excellence from being a division
This combined entity is the largest and most capable range of vendors who we collaborate with including tools designed for all vertical sectors. of Tech Data. A combination of strengths that is
Enterprise distributor in the UK today. IBM, Cisco, VMware, Citrix, EMC and HP. unparalleled in the AV industry. Maverick not only
We pride ourselves on the dedicated specialist support
offers the specialist support of a dedicated AV
Our focus is on driving growth, for both our In addition we provide our customers and partners and services we offer to help your AV business grow
distributor but also has the ability to support your IT
customers and vendor partners. We achieve this by with access to skills, knowledge and resources and succeed. By working with the world’s leading AV
integration needs through our associated distribution
working closely with our reseller partners, enabling wherever and whenever they need them; we offer a manufacturers we provide you with complete solutions
business areas.
them to leverage our expertise and capability across range of professional services to act as an extension meeting all your audio visual needs.
our leading portfolio of technology solutions in cloud, to their capability and to help them meet the growing
compute and storage, enterprise software, unified demands of their customers.
communications, networking, security and mobility.

View all our vendors: azlan.co.uk/vendors View all our vendors: tdmaverick.co.uk/vendors

6 azlan.co.uk tdmaverick.co.uk 7
 Smartphone and mobile CAD software and solutions
Tech Data Mobile is the specialist smartphone and On a larger scale, we make use of our extensive Datech is the UK specialist distribution partner of • Specialist training and enablement programmes to
mobile division of Tech Data and a global leader in the integrated logistics operations across the UK and Autodesk, the pioneer in 3D design, engineering facilitate the strategic growth of individual resellers
value added distribution and integrated supply chain Europe, to help our vendor partners to increase and digital entertainment software, providing a through the Datech Channel Development Process.
for the converging wireless and IT industries. market share, extend channel reach and generate wide range of value added services to the Autodesk
• Business intelligence services, such as contract
product demand. VAR channel.
We offer an extensive choice of products from leading maintenance dashboards to handle renewals and
manufacturers including: Samsung, HTC, BlackBerry, As a specialist of Tech Data, Datech has a unique a marketing qualified leads dashboard to discover
Motorola, Huawei, LG and Sonim available for next- combination of specialisation and breadth, dedicated and manage opportunities.
day delivery to every part of the UK & Ireland. We also resources and broad operational strength unmatched
• End user demand generation programmes and
provide pre-shipment configuration services from our elsewhere. Datech’s 100% focus on Autodesk enables
marketing campaigns.
logistics centre and a range of marketing support and us to offer the consulting, support and training which
online tools that enable our customers to streamline our 400 highly specialised Autodesk value-added • Financial power through Credit and Deal Support
their business processes and keep their costs down. resellers need. from Tech Data’s market muscle, additional sales
channels and infrastructure.

• Channel management through tools such as

EDI technology, which interfaces directly with
Autodesk and key VAR customers to grant
effective electronic information exchange at speed.

View all our vendors: techdatamobile.co.uk/vendors

8 techdatamobile.co.uk tddatech.co.uk 9
TDCloud provides resellers access to a broad range
of cloud enabling solutions and services from leading
vendors allowing you to discover and accelerate Cloud provision made easy
profitable new business. StreamOne is a consumption and aggregation
billing platform that enables you to purchase and
It also offers access to educational, enablement and
provision cloud services from our vendors, either on a
activation resources that will help you develop your
subscription or consumption basis as well as building
own approach to the cloud. One that is right for your
quotations for your customers.
business and your customers.

Find out more about TDCloud and StreamOne, visit

tdcloud.co.uk or select TDCloud on techdata.co.uk.

For more information contact

[email protected]

tdcloud.co.uk 11
Public Sector
Our aim is to be the distributor of choice for resellers selling to the public sector.
As this sector becomes increasingly open and accessible Tech Data gives you the
resources and support to reach into this £16bn ICT marketplace.

Specialist sales team Events

Dedicated public sector sales team to support Our tendering workshops help you understand
your orders and answer your questions. the tendering process enabling you to win
T: 01256 788 770 more business.
E: [email protected] techdata.co.uk/publicsector/events

Public sector website Virtual classroom

Visit techdata.co.uk/publicsector to learn more Explore the virtual classroom and server room to
about the public sector including: discounts, events, identify public sector technology, plus host the
news, product information and support tools. unbranded version on your website or use it in
front of clients.
Special pricing
Reseller version: virtualclassroom.techdata.co.uk
Identify special public sector pricing and apply End-user version: virtual-classroom.co.uk
bids online with the public sector icon. See all special
pricing online – techdata.co.uk/publicsector/pricing Demand generation portal
Marketing resources for you to use so you can focus on
your customers – techdata.co.uk/publicsector/portal

techdata.co.uk/publicsector 13
How to purchase
Purchasing products from Tech Data could not be simpler. Your dedicated sales team can help
manage large opportunities and our collection of specialists can provide technical advice, however,
the quickest and easiest way to manage your daily business is via our website techdata.co.uk.

Online Sales team

Our website ‘InTouch’ allows you to search and view Your dedicated sales team is here to help support your
information about products and services 24 hours a business needs from discussing your options, quoting,
day. Whether that is real time price and availability, applying special pricing and ordering.
configuration of products, promotions, special bids or
tag sell opportunities, InTouch is designed to provide
you with the information your business needs.

To register visit techdata.co.uk/login and follow T: 01256 788 333

the instructions. E: Quote: [email protected]
Orders: [email protected]

techdata.co.uk 15
 Using InTouch Search for a product

InTouch is designed for business and allows you to

Switch to our different
manage all your orders, account and after sales queries specialist websites

online. The navigation and product information is

displayed to make searching efficient and accurate.
Search results provide detailed information about Laptop

products, pricing, specification, attach opportunities,

discounts and special bids enabling you to compare
and select the right product for your customer.

An example of the layout of InTouch is shown to View product

information,
the right. pricing and stock

To find out more about some of the features

on InTouch watch the videos below, visit
techdata.co.uk/online or contact your sales team.

Managing your account online Professional quotations Refine your search

Watch video: techdata.co.uk/youraccount Watch video: techdata.co.uk/quotations

Protect against fraud Order modification

Watch video: techdata.co.uk/fraud Watch video: techdata.co.uk/modification

Pre-sales tools Box damaged

See special pricing
Watch video: techdata.co.uk/tools Watch video: techdata.co.uk/boxdamaged or promotions Add to basket Available stock

16 techdata.co.uk/online techdata.co.uk/online 17
 Software licensing Electronic software download
License Online (LOL) makes it easy to find your Activate-here is our Electronic Software Download • Lower cost of sale
way around vendor software licensing schemes Platform allowing you to order software products for • No freight charges or inventory costs
and enables you to quote and order software customer activation online instantly. • Faster delivery times – 1 hour when purchased
licences from multiple vendors. through InTouch
As soon as you place your order, an email will be
• 100% availability of full product range
sent to your customer informing them that the
Quote creation • Cash generation
licence activation key for their software is available
Quote directly to the end user quickly and
on activate-here.com and is ready to activate If you have XML capabilities we can work directly
accurately by using the software quote tool. Add
or download. with you to present the software key within
your own pricing, including your required gross and
Renewal quotes your webstore – offering the best customer
retained margins, as either a percentage or specific
Renewals Quote Generator automatically creates experience for the end user.
number and then simply download the quote as an
renewal quotes based on orders placed historically,
excel document or email. You can also personalise
making it easy for you to retain business and
your quote by adding your company logo, any
ensure your customer has the best software and
disclaimers, added taxes or charges as required.
the right licences.

See how to use license online For more information on License Online, contact your See how to use activate-here For more information on Activate-here, contact your
Watch video: techdata.co.uk/lol/video account manager or visit techdata.co.uk/lol Watch video: techdata.co.uk/activatehere/video account manager or visit techdata.co.uk/activatehere

18 techdata.co.uk/lol techdata.co.uk/activatehere 19
Customer services
When you have to deal with customer services you How to raise a query
want it to be as easy and hassle free as possible. Queries can be raised online via ASM including:
Our dedicated customer service tools and team returns, short-shipments and check warranty
are available to resolve any query from invoicing to information.
delivery updates.
Learn how to raise a query and navigate ASM by
All customer service queries can be raised and
watching the videos below.
monitored online via our After Sales Management
tool ‘ASM’ – techdata.co.uk/asm – 24 hours a day, 7 How to raise a query online
days a week. You can also contact us over the phone Watch video: techdata.co.uk/raiseaquery
during normal working hours on 01256 788 865.
Navigate around ASM
Watch video: techdata.co.uk/asm/video

techdata.co.uk/customerservices 21
 Customer services After Sales Management
Not sure where to go when you have a customer service query? Visit techdata.co.uk/asm to raise a query

Deliveries Returns
Tracking your delivery – Tracking your order is All returns can be raised online via our online
simple using our online tool ‘Despatch Online’ – After Sales Management tool (ASM) –
techdata.co.uk/despatchonline – put in your PO or techdata.co.uk/asm – which allows you to manage
Despatch Note (D-Note) reference and the status of all your queries online. Here are some common
Raise a query
your delivery will be shown. You can also view Proof queries you can raise on ASM.
of Delivery (POD) direct from the respective carrier. Commercial return – Order errors e.g. wrong
product ordered either over the phone or online via
Invoice queries
InTouch, or Tech Data order error.
All invoice queries, including price and freight, can be
raised online via ASM – techdata.co.uk/asm. Defective products – If the product is Dead
on Arrival (DOA) or if it becomes faulty under
Pricing queries – Item pricing, price ship and debit,
manufacturer’s warranty.
manufacturer price pass through.
Damaged goods – Product is damaged when
Freight fees – Freight charge – wrong freight charge
received.
on order, delivery service level – goods delivered late.
Mis-shipment – Wrong product delivered.
Feedback Over shipment – Non invoiced product received.
We welcome feedback to ensure we maintain
Manufacturer error – Product not as described.
our high service levels. Please get in touch
with our customer excellence team by email –
[email protected].

If you have a complaint you can contact our

customer excellence team via email – Videos showing how
to use ASM
[email protected].

22 techdata.co.uk/customerservices techdata.co.uk/asm 23
Credit
Providing credit to our customers is at the heart of our business. We want to enable our customers to
do business with Tech Data as freely as possible so we can grow together. We offer £1bn of credit to the
channel in order to fuel your business growth as well as our own. We offer a specific programme to allow
our business partners to spend and grow which is our Credit Elevator Programme, along with other flexible
financial solutions which we are happy to discuss.

Growing your credit How does the Credit Elevator work?

Our main programme for growing your credit is our To grow your credit, you need 75% utilisation
Credit Elevator Programme. of your available credit and settle your account
within the agreed terms by Direct Debit.
This programme is a simple way to develop your
credit limit from £5K - £300K over an 18 month If you fulfil these criteria, your credit will be
period* (see below for the small print conditions on this). automatically increased (subject to status).

Empowering you to develop your credit line and To apply for credit elevator or to find out more
cultivate your growth strategy doesn’t stop there, contact [email protected]
we review larger limit increases as required. or your account manager.
Email – [email protected]

For more information about our credit services,

visit techdata.co.uk/credit or call our credit
team on 01256 864 244

*The Credit Elevator Programme is subject to status and qualifying criteria,

any increase is subject to the minimum spend being achieved and payments
being made by Direct Debit.

techdata.co.uk/credit 25
 Type of document:
Sold to party and
Invoice / credit memo / debit memo payer of invoice

How to make a payment

Paying by Direct Debit Alternative payment methods
Delivery address
There are several ways to make a payment, All remittance advice should be sent to Company name
Address line 1 Company name
however our preferred method is by Direct Debit. [email protected]. Address line 2 Address line 1
City Address line 2
Postcode City
Order details:
To set up Direct Debit, please download, complete 1. BACS/CHAPS – Payments are to be made to the Postcode
Order number, date of order,
and return the Direct Debit Mandate from bank account specified on the invoice and must be made 1234567891 / 09.10.2013 123456
purchase order number, your Tech
7542908113 / 09.10.2013 Joe Bloggs Data account number, person who
techdata.co.uk/directdebit by post. in the currency the invoice is issued in. GB123456789 Fred Turner placed the order, Tech Data sales
1236785z / 09.10.2013 Tom Jones
agent and credit contact
Account name: Tech Data Limited
We shall claim the value of invoices dated in month 1
Account number: 11033778
on the 25th day of month 2 (if this day is a weekend or
Sort code: 18 50 08 Products which have been
bank holiday we shall claim the value on the next billed against the order:
Swift code: CITIGB2L Product details, quantity, price per
working day after the 25th). unit, VAT and total invoice value
IBAN: GB75CITI18500811033778
A notification of the value we are claiming will be sent
Bank address: Citibank NA, Citigroup Centre,
out at least 10 days prior to the payment date. Delivery method
Canada Square, Canary Wharf, London, E14 5LB

2. Debit card – call the credit control team on Tech Data Limited: VAT number: GB385524235
Payment terms
01256 864 274.
This invoice and our trading relationship are governed by the current Tech Data Ltd Terms and Conditions of Supply as set out at
3. Credit card (subject to a handling fee) – call the www.techdata.co.uk/terms Confirmation of Tech Data’s
VAT number
credit control team on 01256 864 274.

4. Cheque – payable to Tech Data Limited. All remittances are to be forwarded to [email protected]

Confirmation of the following:

For invoices in other currencies, please go to • Where to view the terms and conditions the trading
relationship is governed by
techdata.co.uk/credit for payment details. • The relevant bank account details for payment to be made
• Where to send the remittance advice

26 techdata.co.uk/credit techdata.co.uk/credit 27
Logistics
Flexible delivery options Stock to back your business
Logistics is fundamental to what we do and by using Huge state-of-the-art warehouse facilities allow us
international logistics services from TNT, DPD, Parcel to stock products continually and meet the highest
Force, UTI, UPS and DHL, we ensure your orders are standards of delivery and fulfilment.
delivered when you need them.
The stats tell the whole story: 54,000m² of warehouse,
Order before 17:30 for deliveries in England or Wales 38,000 storage locations, 3 miles of conveyors, 300
and before 16:00 for orders in Northern Ireland, product picks per minute and 40,000 orders fulfilled
Republic of Ireland or Scotland and be assured that every day.
your delivery will be with you or your customer the
next working day. Additional options include: pre 9, Configuration
pre 10.30, pre noon, special delivery and secure bulk Our highly trained team of certified technicians are
deliveries at an additional cost. able to configure all software and hardware, handle
kitting and assembly of bespoke PCs, programming
If you want us to deliver straight to your customer –
and pairing (SIM and data) for mobile phones,
no problem – we can also deliver with plain labels or
networking and server configuration to order, product
no labels at all, ensuring there is no Tech Data
tagging, labelling and much more. We can also
branding – saving you the costs of warehousing.
provide point of sale provisioning and marketing
materials ideal for retail.

For more information about our logistics services,

visit techdata.co.uk/logistics or contact your
account manager.

techdata.co.uk/logistics 29
 What does a delivery note look like? Take a tour around
An example of a delivery note is shown below. our warehouse
D-Note number
Delivery
ADDRESS
address
FAO NAME Date
ADDRESS LINE 1
ADDRESS LINE 2
CITY
POSTCODE

Carrier
Order
reference
Number of
boxes/pallets
in order

View video online at: techdata.co.uk/logistics

Product details Quantity Quantity Outstanding
ordered shipped items

30 techdata.co.uk/logistics techdata.co.uk/logistics 31
Events and training
We host a range of events and training days at various locations around the country
and online to help support and develop your business. See the full range of upcoming
events and training opportunities at techdata.co.uk/events.

Events Webinars
Working closely with our vendors, we host a number We host a range of online training sessions from new
of events, training days, training weekends, workshops product launches to new services and tools on our
and boot camps across the country. They range in website, InTouch. All online training opportunities
scale and focus and are designed to give you the are featured online at techdata.co.uk/events, in
maximum return. Newsflash and on Twitter. If an online training session
is particularly relevant to you, we will email you
All events are featured online at techdata.co.uk/events,
directly with registration details.
in our monthly magazine Newsflash and on Twitter,
LinkedIn and Facebook. If an event is especially relevant Portals and accreditations
to you, we will email you with the details and how to Accreditations allow you to show your customers
register. To ensure you receive details of events, update you have been recognised as a specialist in a particular
your profile by contacting your account manager. field. This can build trust and enhance your relationship
with your customers. Accreditations and portals
available from our vendors can be viewed at
techdata.co.uk/accreditations.

techdata.co.uk/events 33
 Get in touch
Sales
T: 01256 788 333

Online
W: techdata.co.uk

Credit
W: techdata.co.uk/credit
T: 01256 864 244

Logistics
W: techdata.co.uk/logistics

Customer Services
W: techdata.co.uk/customerservices
T: 01256 788 865

@techdatauk
techdata.co.uk/linkedin
techdata.co.uk/facebook
techdata.co.uk/youtube

34
techdata.co.uk