Terms and Conditions

1. The name of the Customer / Contact Details given overleaf shall be treated as name of owner of the device / contact
person for all purposes. If any details mentioned herein are incorrect, then, the same has to be pointed out within 3
working days failing which, it shall be assumed that the information is correct. The Original of this Service Report is
given to the person mentioned overleaf presuming the said person to be the owner / customer, as proof of receipt of
device.
2. The device may be sent over to Apple India Pvt. Ltd., as we are only service partners and their decision in any aspect is
final. The customer / contact person expressly understands this and agrees to the same.
3. While handing over the device, the customer should ensure that the same is backed up, unlocked, and that the same is not
secured by any password, pass code or any other security restriction, and does not contain any sensitive data. If the
company is required to backup the data, necessary charges for the same shall be levied and shall be extra. In case of any
sensitive data, same should be suitably deleted, and in case of non-compliance of this clause, the company assumes no
responsibility for the data, and/or misuse thereof.
4. The device has been accepted for service subject to internal verification / running of diagnostics. During diagnostics /
inspection, if it is found that the device is tampered with, unauthorizedly modified, unauthorisedly opened, and/or any
other usage which may render the warranty void, then, the device may not be repaired, for any attempt to repair the same
may aggrevate the problem and in all such cases, the device shall be returned without any repairs to the customer, within
a reasonable time period. However, inspection charges shall apply in such cases.
5. If the device cannot be repaired due to non-availability of parts, the device shall be returned to the customer on “as is
where is basis”, within a reasonable time period.
6. Our estimated charges, which are quoted, are only approximate in nature, and are based on the initial inspection carried
out. If, during the process of repairs, it is realized that any additional parts are necessary, then, charges for the same shall
be extra. Also, please take note, that, if in case the additional parts required, are costing within 20% of the estimated
amount, then, no fresh approvals shall be sought from the customer for the same. That, if however, the repairs and/or
their costs are more than 20% in variance of the estimated cost, then, prior written approval from the customer shall be
necessary, for which, the customer shall be contacted telephonically as well as via email.
7. While every effort shall be made to take proper care of the device, the company assumes no responsibility to any damage
caused due to theft, fire, flood, or any other unforeseen circumstances which may fall within the definition of vis major
clause.
8. Accessories, are accepted under owners risk, and that the company is not responsible for the accessories at all.
Furthermore, if accessories are not recorded in the receipt, then, the company is not responsible for the same.
9. In cases of out of warranty products, warranty is extended for freshly replaced parts for a period of 90 days from the job
completion date. This warranty is only applicable to the freshly replaced parts and not to the entire unit.
10. The device should be collected from us within 15 days from the date of intimation (first intimation). That, if the device is
not collected within 45 days of a written/electronic/telephonic intimation (second intimation, given on 16th day), then, the
company shall be disposing of the said unit in an environmentally friendly manner, by giving the same to a third-party
agency, which deals with such disposal. That, in case of such disposal, the customer shall not be entitled to any
costs/reimbursements, including but not limited to the salvage value, as the customer has defaulted by not collecting the
said device within the specified time period, despite of an intimation. The customer absolves the company from any
liability in such cases. However, the customer may choose to instruct us in writing to hold the device for an additional
period of 45 days, subsequent to an intimation, and, the same shall be held for him/ her free of cost by the company.
However, no device shall be retained in any case after a period of 90 days from the date of first intimation. Intimation
shall only be served on the postal address/email address/telephonic numbers mentioned over leaf. If the postal
address/email address/telephonic numbers are incorrect, the company assumes no responsibility for the devices disposed
of.
11. The defective parts will be returned only on a special request being made in writing, along with the initial receipt.
However, this shall not apply to products which are exchanged in discounted schemes, warranty period, or under
exchange schemes.
12. These terms and conditions shall apply, with necessary changes, when the service is provided to the customer at the
customer site.
13. It is necessary for the customer to produce this receipt at the time of collecting the device back, failing which, delivery of
the device may be refused. That, it shall be necessary for the customer to make full payment towards the repairs, before
any device is collected, after the intimation. No device shall be given back to the customer, if any payment is pending
against any invoice.
14. For any enquiry regarding the status of the device, please quote the job number and the date in all cases in order to enable
the company to serve you better.

I have read the above terms and conditions, in English as well as my regional language, and I accept them as they are
mentioned, and I agree to abide by the same.

Customer Signature