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IT Support Specialist Resume

IT professional seeking a role in healthcare with experience in 2nd line support, customer service, and technical troubleshooting. Resolved over 100 technical tickets per month within SLA timeframes at previous roles at JD Group and Victoria Hospital. Maintained 95% first-time resolution rates and proper documentation in ticketing systems. Educated with a Bachelor's in IT and certificates in English, Python, and SQL programming.

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Imran Sajid
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168 views2 pages

IT Support Specialist Resume

IT professional seeking a role in healthcare with experience in 2nd line support, customer service, and technical troubleshooting. Resolved over 100 technical tickets per month within SLA timeframes at previous roles at JD Group and Victoria Hospital. Maintained 95% first-time resolution rates and proper documentation in ticketing systems. Educated with a Bachelor's in IT and certificates in English, Python, and SQL programming.

Uploaded by

Imran Sajid
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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IMRAN www.onlineteaching.

com
[email protected]
SAJID Auqad,salalah,Oman
+986-98565054

SUMMARY

IT professional with experience in 2nd line support and exceptional customer service skills.
Proven track record of resolving technical incident tickets at the service desk, logging and
tracking incidents, and ensuring timely escalation of incidents. Proficient in creating and
documenting all support calls from the user community into the IT service management tool.
Seeking a challenging role in a private healthcare company to utilize my skills and experience.

EXPERIENCE

05/2023 - 10/2023 JD GROUP - RAHIM YAR KHAN


Tech support.
Maintained exceptional customer service and provided support to IT
department. Resolved technical incident tickets, logged and tracked incidents,
complied with ITG standards, and promptly communicated progress to end-
users.Analysed and resolved all application software or hardware incidents and
requests from end-users resulting in a 90% resolution rate within SLA time-
frames.Responded to inbound calls or electronic requests from end-users
regarding applications and IT services resulting in 95% resolution rate before
escalation to technical support
Travelled into the office when necessary resulting in timely support for any in-
person IT issues reported by staff members.

04/2022 - 5/2023 VICTORIA HOSPITAL- BAHAWALPUR


Tech support.
Provided support to IT department and end-users. Resolved technical
incident tickets and promptly communicated progress to end-users.Met
with parents, guardians, administrators, and counselors to address and
resolve students’ behavioral issues, resulting in significant performance
improvements.
Resolved 100+ technical incident tickets each month within SLA time-
frames resulting in a 95% resolution rate

08/2019- 03/2021 ZAKKI BOSS COMPUTER- BAHAWALPUR


(independent)
Training junior IT staff members resulting in a 90% increase in their efficiency
within the first 3 months
Created and documented all support calls from the user community into the IT
service management tool resulting in a 100% accuracy rate
EDUCATION

THE ISLAMIA UNIVERSITY BAHAWALPUR,PUNJAB


04/2023 Bachelor of Information Technology
IQRA POST GRADUATED COLLEGE SADIQ ABAD,PUJAB
03/2018 Fsc. Pre engieering
IQRA PUBLIC SCHOOL SADIQABAD,PUNJAB
02/2016 Matric in Science

CERTIFICATES
BY EDIFY TRAINEERS.
English speaking and understanding.
BY UDEMY
Introduction to python programming.
BY UDEMY
Introduction to SQL programming.
AWARDS
HIGHER EDUCATION COMMISSION
HEC Scholarship awarded from the University
IT SPORT CLUB
Winners of Football tournament 2K23

SKILLS

Customer Service Good communication skill


Technical Troubleshooting Incident Tracking
IT Service Management Password Management
Training and Mentoring SLA Compliance

LANGUAGES
English
Urdu
Arabic

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