ENGLISH FOR TOURISM

FINAL TEST – SAMPLE 2

PART I: VOCABULARY (30 points)

A. With the knowledge you have studied, decide whether the following statements are true
(T) or false (F) (10 points)
1. Giving advice on resort, carriers and travel facilities is functioned by a tour operator.
2. When passing through the customs, you can go the red channel if you have nothing to declare.
3. Full board consists of breakfast and dinner or breakfast and lunch.
4. The term ‘check-in’ is used in hotels meanwhile ‘embark’ is used in cruise ships.
5. Scotland has the same legal, justice, education and banking system as England.
6. Great Britain consists of England, Scotland and Northern Ireland.
7. After the Second World War, paid holidays became normal in Britain and other countries.
8. Resorts provide a low-cost, self-catering alternative to hotels, and appeal to young travelers, as
the shared dormitories make it easy to meet people.
9. Catamarans have a flat deck, supported by two hulls and only operate in the high season.
10. The Statue of Liberty was a gift from the UK to the USA.
B. Choose the correct answer to fill in the blank (10 points)
1. A good guide should be helpful, friendly and _____
A. commentary B. approachable C. knowledge D. audience
2.____ is responsible for looking after the passengers on a plane.
A. Pilot B. Flight attendant C. Purser D. Concierge
3. ____ is the place where the guide and coach meet the passengers.
A. pick-up point B. hospitality desk C. incentive point D. panoramic list
4. ____ is a mechanical device that transport objects, they are common throughout all industrial
applications.
A. Overhead locker B. Boarding card C. Conveyor belt D. Table
5. ______ is a portable tent made of skins, cloth, or canvas on a frame of poles, used by North
American Indians of the Plains and Great Lakes regions.
A. Hostel B. Yacht C. Yurt D. Tepee
6. We should buy a _______ that includes airplane tickets, transportation, and hotel fees.
A. travel package B. facility C. unlimited pass D. ticket

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 7. We are coming up to the waterfall I mentioned earlier, which in my opinion is the most _______
part of this tour.
A. customary B. bearings C. scenic D. restored
8. There are many _______ for kids including a zoo and a museum.
A. districts B. attractions C. conveniences D. bearings
9. ________ refers to the time of year when most people like to travel.
A. Off season B. Last-minute C. Peak season D. Timeshare
10. A relaxing way to visit the Caribbean region is on a ______ that makes stops at all the islands.
A. resort B. charter C. hitchhike D. cruise

C. Fill in the missing words in the following passage (ONLY ONE WORD FOR EACH
BLANK)

Tourism is a major activity supporting an economic (1)………….. that is responsible for 9% of

global GDP. In recent years it has seen significant (2)………...... which is forecast to continue,
especially in developing countries which have seen a rate of increase in (3)…………. arrivals that
considerably exceeds the world average. Tourism (4)………… for 29% of exports in services
worldwide and for many developing countries it provides a significant, and sometimes the
primary, source of (5)…….. exchange earnings. Academic studies have confirmed the
contribution of tourism to the economy and many international bodies, conventions and
communications have formally recognized the (6)………. of tourism as a driver of sustainable
development. The new Rio+20 outcome document “The Future We Want” includes sustainable
tourism as contributing to green life.

Tourism has many characteristics that make it especially valuable as an agent for development.
As a cross cutting industry, it stimulates productive capacities from trade and the provision of
(7)…… linked to human resources. In particular, it thrives on assets, such as the natural
environment, a warm climate, rich (8)……….. heritage and plentiful human resources, in which
developing countries have a/an (9)……….. advantage. However, tourism can also be a source of
environmental damage and pollution, a heavy user of scarce resources and a cause of negative
change in society. For these reasons, it is imperative for it to be well planned and managed,
embracing the principles of sustainable tourism, defined as “tourism that takes full account of its
current and (10)………. economic, social and environmental impacts, addressing the needs of
visitors, the industry, the environment and host communities”.

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 PART II: READING (30 points)

GLOBAL DESTINATIONS
Foreign travel has been beyond most of us for the past 18 months because of restrictions caused by
the coronavirus pandemic. However, there are signs of hope for us to resume our sojourns to exotic
and faraway places. The National Geographic magazine has released its list of the top 25 travel
destinations for 2022. The list is split into five categories: adventure, culture and history, family,
nature and sustainability. George Stone, Nat Geo's executive editor for travel, explained the rationale
behind the list and how covid-19 helped shape it. He said: "In many ways, the pandemic provided a
moment for travellers and communities around the world to reflect and regroup on how we explore
the world."

The list includes a visit to London's Tin Pan Alley, famed for its music history, and a tour of Hokkaido,
Japan, renowned for the unique heritage of its indigenous Ainu people. For nature lovers, exploring
Namibia's Caprivi Strip is recommended for its abundance of natural wildlife. Mr. Stone said the
pandemic has made people choosier about their vacations. He said: "People are going to be making
much more conscientious choices…so we wanted…specific ideas about what is a unique, revealing
and safe destination for the year ahead." He added: "These superlative destinations speak of resilient
communities, innovative conservation efforts, and thrilling opportunities for future exploration."

A. Match each following word with its definition

1 sojourn a A set of reasons or a logical basis for a course of action or belief.

2 exotic b Originating in or characteristic of a distant foreign country.
3 rationale c A temporary stay.
4 indigenous d Wishing to do one's work or duty very well.
5 conscientious f Originating or occurring naturally in a particular place.

DUTCH TOWNS TELL TOURISTS HOW TO BEHAVE

It's great being a tourist and leisurely wandering around old towns and villages seeing the sites, but is
it such a thrill for the local residents? Villagers living in the area known as 'Old Holland' outside of
Amsterdam have had enough of visitors traipsing around and of tour guides with megaphones
disturbing their peace. They have got together with local tour companies to create rules of conduct
for tourists. The rules include not photographing residents without permission, not strolling into their
gardens and not dropping litter. The new code of conduct is an attempt to deal with the growing

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popularity of the region. Tourism is booming and the number of tourists is expected to rise by 50 per
cent in the next decade.

Old Holland is an idyllic area that matches people's image of Dutch life from a slower, bygone age.
There are windmills everywhere and locals live in beautifully preserved, traditional wooden houses.
Local resident Peter-Jan van Steenbergen told Holland's Het Parool newspaper that the village of
Zaanse Schans is like an open-air museum. He said: "I talked to one resident who opened his curtains
in the morning and looked into the camera lenses of nine amateur photographers." He added: "The
visitors seem happy to knock on the wooden houses to see if it is real wood. If you are the resident of
that house, that is rather bothersome.

B. Read the article. Decide 1-5 below are true (T) or false (F).
1. The article said receiving tourists is a thrill for local people.
2. New rules for tourists say there is to be no photography in villages.
3. 'Old Holland' does not fit people's idea of life in Holland in the past.
4. One resident opened his curtains to find 9 photographers outside.
5. A resident said busloads of tourists were annoying.

PART III: OPEN QUESTION (20 points)

Describe the procedures of dealing with a letter of complaints from a customer.

PART IV: WRITING (20 points)

You want to book a three-day holiday to Da Lat. Write a letter to a travel agency to book the
tour. Specify your budget, time of traveling, number of people, expected destinations or activities
(200-250 words).

THE END OF THE PAPER.