Meta
Meta
METAVERSE
A complete overview of best
practices and innovations
Mario Ramic
Mario Ramic
Looking at this, it is easy to forget how big of an As Tim Sweeney, the CEO of Epic famously stated,
advertising boost the initial 7% in 1997 was com- the Metaverse would allow users to “test drive a
pared to traditional media advertisements that us- new car that’s crafted exactly the same in the real
ers were used before the internet (and which cus- world as it would be in this virtual one.” (Washing-
tomers were accustomed to). We expect the same ton Post, 2021).
to happen once consumers enter the Metaverse
era. With the pandemic halting most of the world’s
events for the past 2 years, people and brands are
We can say with great certainty that seismic shifts getting more and more used to the idea of holding
will happen in the way brands will market their virtual events.
products to customers, we just can’t predict exact
ly in what way, but in this section, we will try our However, their current format (limited by current
best based on our extensive industry experience, technology) leaves a lot to be desired in terms of
research conducted with industry leaders and the quality. Even current trends in games such as Fort-
current Metaverse trends. nite seem to indicate the Metaverse will vastly im
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prove the quality of virtual events.
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CHAPTER 1:
PRODUCTS AND
SERVICES IN THE
METAVERSE
The introduction of the Metaverse will mark a genera-
tional shift in marketing communications. Instead of re-
lying on trusting the brand that their product is superior,
the customer will be able to experience their product in-
teracting within a virtual environment.
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Your efforts will need to be laser-focused on mak- Just as with the current platforms, various areas will
ing sure you curate a unique and interesting ex- emerge that will serve as places that can be used to
perience each time you “market” your product or market your brand. In this book, we will go through
service on the Metaverse. Approach experience de- 6 marketing areas that we believe have a high po-
sign more as if you would be designing a retail ex- tential to be very important in the Metaverse, but
perience, rather than a classic UX of a 2D website keep in mind, this is not intended as an exhaustive
or app. You need to make sure to keep in mind that list, just a list of what we believe might be the big
this will exist in a 3D space. areas to consider when marketing your brand in
the metaverse.
Also, consider adding some gamif ication elements
as research shows a strong increase in engagement Metaverse Marketing Areas:
and enjoyment (Yang et al, 2017) in participants in
a gamif ied experience compared to participants
in non-gamif ied experiences. For inspiration, you
can look into how hotel chains or Starbucks pay 1. Marketing Through Digital Items
close attention to the customer experience in their
physical spaces. 2. Metaverse Events
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3. Exclusive Experiences Consulting companies will have their networking
spaces where their various clients can pop in and
chat or they could use them to organise events for
exclusive members.
Exclusive experiences in the Metaverse are expe-
riences that cannot be accessed by all members The Metaverse offers an incredible opportunity for
of the general public but only a limited number of exclusivity. Research has clearly shown that XR ex-
people. periences feel much more personal than shared ex-
periences in 2D spaces. This should result in even
These present a huge opportunity for luxury and more value gained by socializing in exclusive com-
service brands to augment their offerings with ad- munities within the Metaverse.
ditional content. Think of these as serving the same
purpose as airport lounges.
They are not the main offering but offer additional 4. AR Marketing
benef its to certain customers. One of the best ex-
amples of this is the Bored Ape Yacht Club,
Club , a NFT
company valued at 4 Billion USD.
USD. Out of all the marketing areas mentioned here,
Augmented Reality marketing is the most mature
The members of this exclusive club enjoy various area and has already been used by many famous
amenities such as forums and spaces that are ex- brands to promote their product. In 2020, 43.7 mil-
clusive to their members (NFT holders). In the near lion people used social network AR at least once
future, we will be seeing luxury manufacturers per month in 2020, representing 20.8% of social
such as Rolls-Royce and Rolex offering exclusive network users.
metaverse hangouts for their high-prof ile custom-
ers. Currently, you can create quite complex AR experi-
ences through mobile apps or quick-to-access
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ones through webAR platforms such as 8th Wall. the most famous. These allow you to create limited
AR experiences that can range f rom makeup f il-
A good example of this is the Takeaway Reality ters to face paint fan f ilters such as the one Take-
Metaverse agency, which worked with Ford and away Reality created for the Montreal Canadiens.
the Edmonton Oilers to create a web AR experience You can also create simple games with face f ilters.
where a 3D model of a Ford Bronco was branded These are great for expanding your reach on social
with the Edmonton Oilers’ colours and logo would media.
appear in your real environment after clicking a
link. Overall, current AR experiences have proven to be
of major interest to users who tend to spend much
The user could then resize the car and place it in more time on them than on traditional promotion-
their room or their driveway. They could also jump al content.
in and explore the interior of the car. Finally, the
users would be encouraged to take pictures of the The Future of AR marketing within the context of
car in their driveways and share them on social the Metaverse will be even more exciting. AR will be
media. This is a great example of how AR could be the technology what will bridge the gap between
used in order to drive engagement and increase the physical world and the Metaverse.
product awareness.
This has obvious implications for businesses that
Another good example is IKEA’s place phone app have physical locations. These real-world locations
where you can furnish your room with their fur- could be used as hubs to enter the metaverse, get
niture using just a phone camera, their products, on the waitlist for exclusive events or gain exclusive
and your imagination. items that you can only get by visiting the physical
location. Imagine going to Starbucks in Paris and
The other big area of use for AR in marketing right getting a Starbucks branded “I love Paris” shirt for
now is using various f ilters on social media plat- your avatar in the Metaverse.
forms. Snapchat lenses and Instagram f ilters are
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Marketeers should consider that the integration of
the real world and metaverse works both ways.
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5. Metaverse Brand Representa- mouth in the Metaverse in the same fashion as they
would in real life. If you see that indirect brand rep-
tives/Influencers resentatives and Metaverse influencers are deliv-
ering results, the next step could be investing in
the creation of AI brand representatives.
One innovative marketing approach within the
Metaverse is to use individual brand representa- These would be NPC’s (Non-playable characters)
tives. These could be real people or AI “bots” who who would be able to interact with users in the
would promote your brand within the metaverse. metaverse as a sort of chatbot, or just walk around
and spread the word about a metaverse event you
Real people are the most obvious f irst step you are organizing or your product offering. They could
could take to develop Metaverse Brand Represen- also be used within your experience as virtual re-
tatives. ception workers that would be able to direct users
where to f ind certain elements of your experienc-
You could pay “Metaverse influencers” who have a es or explain community rules within your spaces.
lot of connections within certain groups that your
brand might want to target to wear your branded So far, these exist in a limited capacity in some pro-
gear for a period of time. You could also incentiv- to-metaverse platforms such as Altspace where
ize them to talk about your offerings by offering a they serve mostly a customer service purpose.
referral code that would grant them a share of the These are using very primitive AI, with the imple-
prof it for each new customer they refer. mentation of more advanced AI, you could poten-
tially have people who mimic real people. Howev-
Alongside these, you could have indirect brand rep- er, it remains to be seen how metaverse providers
resentatives. These are regular Metaverse inhab- react to these corporate bots walking around their
itants that wear your merchandise because they platforms.
like your brand or just think it looks nice or even
people who promote your brand through word of
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6. Targeting Metaverse Entrepre- From a marketing perspective this means that ev-
ery brand should think about how to best tailor
neurs their current offerings and create new offerings for
entrepreneurial customers. For example, instead
of just selling your product, you could create an
Unlike in web 2.0 where the average user is expect- offering where a metaverse apparel seller can use
ed to just be a consumer, in the metaverse the av- your brand and pay you a licensing fee.
erage consumer will be strongly encouraged to be-
come a creator and seller of items/environments/ We are also expecting to see growth in services
services, etc. This is an area where marketers will that will support entrepreneurial activities. These
be able to tailor their approach to a growing entre- could be products or services such as insurance,
preneurial market. specialized CRM’s or recruiting agencies. The truth
is it is too early to tell what the biggest industries
Ever since the rise of platforms like Instagram, within the metaverse will be, but what we can say
YouTube and Facebook, we have seen a sharp rise with absolute certainty, they will be new and excit-
in entrepreneurial activities. This is especially pro- ing.
nounced among the young user base that is the
most active at using these platforms.
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CHAPTER 2:
According to Brand Finance’s Brand Directory, the
combined value of the top 3 brands in 2007 was
just over $115M. By 2022, this f igure rose to $969M.
This means that you will need more data and ad-
Most modern marketers have accepted that data
vanced data management techniques to spot what
is the key to understanding and targeting users
is engaging or disengaging users in your experi-
as well as that it is crucial for tracking the perfor-
ences. In this section, we will underline just some
mance of your campaigns and projects.
of the potential new data streams that will emerge
as a result of people immersing themselves in the
metaverse as well as some trends that we expect
to be happening in data management and collec-
tion.
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DATA MANAGEMENT TRENDS:
2. Decentralization
3. More advanced AI
4. Data Ethics
Data Management
Trends
NEW DATA STREAMS:
1. Eye-Tracking data
2. Spatial data
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1. Automated pipeline creation 2. Decentralization
The metaverse with its immense increase in the We believe that in the metaverse, individual cre-
amount of useable data will result in the accel- ators will have much more autonomy than they do
eration of some progress being made regarding on current web 2.0 platforms. For example, a Insta-
AI-powered data collection. In the Metaverse, we gram influencer or a youtuber is able to look only
can expect advanced AI that can identify useful at the analytics that YouTube or Instagram offer
data f rom the environment and create new data them.
pipelines all by itself, without any human involve-
ment. In the Metaverse, much more autonomy will be giv-
en for individual experience creators to implement
In practice, this could mean that if the AI sees that their own data tracking solutions into their expe-
users are spending a signif icant amount of time riences. This is believed to be the case due to the
looking at a certain object within your space (for vast amounts of f reedom the metaverse concept
example, a decorative tree placed in your environ- allows in theory.
ment) it will automatically record and track data
such as how much time people are spending look- Another big reason for believing this is the case is
ing at that tree and what their reactions to it are that the barriers to entry will be slightly higher for
(positive or negative). metaverse creators, as creating a good experience
will usually require a team of developers and mod-
In this practical example, you would be able to un- elers, so the creators will be looked at much more
derstand more about objects and parts of your ex- as businesses than for example current creators on
perience that you would not expect would drive social media.
attention and can make more informed decisions
on why and how people are using your app. However, in practice, major platform owners in the
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metaverse might take the same path as they do
4. Ethics of Marketing Data
within the web 2.0 environment and restrict the
potential of individual creators to implement their
own data tracking.
The f ield of data privacy has been talked about a
lot in recent years to stay more focused, we will not
discuss any ethical implications of data usage in
this marketing focused book.
3. Advanced AI
Instead of talking about the ethical implications
and potential ways of handling user data and how
As many of you may know already, AI will be one that might evolve, we will just try to outline what
of the key pillars of the metaverse. One of the big implications this might have for the marketing
areas where it will be used is in the generation and function.
processing of user data.
We believe that consent will be key. Regulation
Just f rom current AI developments, we can be rel- such as GDPR in the EU has already established
atively certain that AI will help optimize and clean
consent and privacy as the key considerations to
up data, as well as produce real-time insights.
keep in mind when handling user data. We believe
The potential usage of AI in this f ield in the that this will become even stricter and clear expla-
metaverse is almost limitless. The potential for us- nations will need to be given to users on what data
ing AI within the metaverse is truly vast. This is why is being used and how.
it will be crucial for any on-going metaverse expe-
riences to have an AI expert on the team that will However, the metaverse opens up a great way to
be able to create algorithms that will focus on the visually present this information to users in a fun
areas most relevant to the needs of that particular and interactive way. For example, instead of a bor-
experience. ing consent form, you could give your users bub-
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bles that contain various data categories that they
can pop and see how they are used to improve the
experience.
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1. User Attention Points 2. Spatial Data
(Eye-Tracking Data)
The need to look at data within the 3rd dimension
will revolutionize not just the types of data avail-
Even the most basic VR devices today have the
able to marketers, but also the processes they use
functionality to spot what the user is looking at any
to access and mine this data.
time during the experience. This is a major benef it
of metaverse experiences compared to real-life ex-
You will need to look at what areas, sub-spaces
periences such as retail shopping.
or rooms are the most visited, where are people
spending most of their time, what are people do-
Just imagine how much money retail chains would
ing in these areas etc.
spend if they could have the data to see at which
products and at what time the user is focused on.
The question of where something is happening
This is possible in the metaverse and will be used
will be one of the most important questions any-
extensively.
one wanting to improve a metaverse experience
will need to ask themselves.
In fact, we believe that alongside with traditional
metrics such as number of users and average us-
This is because the correct identif ication of where
age time, user attention points will become one of
some things are happening will lead to being able
the major KPI’s for metaverse experiences.
to analyse what is happening there and what are
the reasons this particular part of the experience
is more/less populated and used than the other
parts. In many ways, it is similar to see which pag-
es on a 2D web user’s visit, but it is vastly different
in the way you approach it.
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The primary reason is that each space will need some things are happening will lead to being able
to be divided into trackable subspaces that will be to analyse what is happening there and what are
designed for some reason. This will allow you to the reasons this particular part of the experience
test and compare various use cases and reasons is more/less populated and used than the other
why people are choosing this exact space. parts. In many ways, it is similar to see which pag-
es on a 2D web user’s visit, but it is vastly different
in the way you approach it.
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At Takeaway Reality, we usually recommended giv- Today, people might use the same app for differ-
ing out unique digital items to winners. The win- ent reasons, the most obvious example would be
ners could then be incentivized through the digi- people using Spotify. Some might use the stream-
tal economy because these items might be re-sold ing platform to listen to music, while others might
and might even appreciate in value with time. use it to listen to podcasts.
For example, imagine you are a toothpaste brand. In the Metaverse, many more people will use your
You could create an Instagram AR f ilter that whit- spaces for other purposes than intended. If you
ens users teeth and makes them sparkle. In order want to experience this f irst-hand. Just go into pro-
to create virality around your campaign, you can in- to-metaverse platforms such as Altspace or VRch-
centivize users to post the images on social media at and you will quickly f ind spaces that were in-
and tag your brand. Each user that does so could tended as “newsrooms” that are now used just to
receive a limited edition NFT of a particular smile hang out or NFT galleries where people just come
they can use on their avatar within the metaverse. to play basketball because there is a basketball
They could then own it, wear it in the metaverse hoop there.
and even re-sell it at some point on the secondary
market. Considering all of these new design variables, the
f ield of UX design in the Metaverse is expected to
evolve and grow as there are more experiences and
more designers start designing for the Metaverse.
As with any early entrants of a brand new market,
the key elements are testing and iteration.
Strategies on how you will test and ref ine your space
will need to be a key consideration when planning
to launch a Metaverse experience. In practice, we
always recommend using agile methodologies
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such as SCRUM or Kanban when launching these tential strategies could be gathered) for market-
experiences. These ensure that iteration and test- ing purposes.
ing are incorporated directly into the development
of your space. Setting aside the morality of such actions for now,
the practical implications of whether this will be
possible at all will initially depend on the platform/
4. Economic behaviour patterns DAO/Community which will oversee the rules in
the metaverse experience. It is also not out of the
question that after time passes, this area gets reg-
ulated by lawmakers. In any case, the possibilities
Tracking user purchases has been a staple of web of gathering data within the metaverse are truly
2.0 marketing data gathering for the past decade. incredible and it is certain that it will disrupt the
The metaverse has the potential to take this to an world of marketing.
entire new level. Because instead of just looking
at purchases, the individual can be modelled after
their entire economic behaviour.
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CHAPTER 6:
HOW TAKEAWAY
REALITY CAN WORK
WITH YOU
THROUGHOUT THE
The Metaverse presents massive opportunities
for companies to seek new fortunes, engage with
new audiences and revitalize their image and sto-
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Here at Takeaway Reality, we offer data-driven in- effective strategies for your company to create val-
sights to help you to traverse the unknown waters ue within the Metaverse.
of the Metaverse.
From Marketing to the establishment of a digital
Our expert team of XR developers, consultants, product range within the Metaverse, we can pro-
and Metaverse-enthusiasts are here to help you at vide expert guidance.
every stage.
CONTACT US
Email us at [email protected] or
visit our website at takeaway-reality.com
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