Warehouse Supervisor – Job Description
(Job Code and Level: MPLWAR003.2)
Definition:
Stores the right amount of materials, goods and products in the right location
to feed the business’s operational and customer demand.
Overall Purpose of the Role:
Assist the Warehouse Manager in maintaining the smooth operation of a fast
moving environment. Responsible for the day to day management of people
within the warehouse function, to ensure company's targets and objectives
are met to meet customer requirements, ensuring that staff comply with
health, safety and standard operating procedures. Responsible for
housekeeping standards and continuous improvement within the warehouse.
Act independently at the organisational level. Outcomes reviewed by
organisational head. Decisions and results have an impact on the function
and their success. Performance affects the function’s image.
Key Responsibilities:
General and Task Management
Provide a safe working environment, adhering to Health, Safety and
Environmental procedures and ensuring they are understood and
practiced by the team at all times
Plan, co-ordinate and monitor the receipt, storage and dispatch of goods
Ensure orders are processed efficiently and that the delivery of materials
meets customers timescales/requirements
Supervise and control order picking, goods in, goods out operations to
ensure accuracy with minimum handling and stock damage
Organise, facilitate and manage stock takes at regular intervals
Ensure that all relevant procedures and processes are followed and
adhered to in line with the Company’s procedures and requirements
Responsible for driving Standard Work and ensuring quality processes are
implemented to ensure a "Right First Time" product to the customer
aligned with their expectation
Deliver the product to the customer on time, every time using appropriate
methods
Operate visual delivery tracking systems in order that commodity status
can be seen at a glance
Ensure that internal delivery processes are adhered to support dispatch
time windows
Lead follow up and resolve Customer concerns
Identify errors and eliminate root cause using robust countermeasures
Sustain the corrective actions to eliminate repeat issues
Deliver efficiencies to support year on year operational budget reduction
Manage the implementation of engineering changes, production trials,
model change and pilot build ensuring robust product life cycles
In conjunction with the Warehouse Manager, implement warehouse and
management systems and working practices in line with best practice and
continuous improvement
Monitor and review operational methods to facilitate both qualitative and
quantitative improvements within the operation whilst ensuring continuous
customer service
Control of Fork Lift Truck management to ensure full operational capacity
and achieve daily targets
Oversee any planned maintenance of vehicles, machinery and equipment
Ensure security of Warehouse environment and maintain access control,
ensuring 5S housekeeping standards are maintained at all times
Monitor and maintain stock accuracy by ensuring the physical stock is in
line with the warehouse management system and ensure all stock
movements are recorded to ensure accuracy
Maintain the management of supplier return packaging
Record and communicate all shortage issues to the relevant Materials
Analyst
Monitor stock levels in order to highlight minimum and excess levels and
therefore prevent part shortages
People Management
Build team philosophy and cultivate a team atmosphere by working with
the team to achieve the company's targets and objectives
Maintain training matrix and ensure employees are adequately trained and
competent within their role to ensure operational flexibility
Coach the team daily in order that a common goal is focused upon and
those business objectives are met consistently
Planning, managing and adjusting staffing levels to meet daily operational
requirements within the warehouse
Manage Manpower resource effectively to support customer delivery
requirements and also Lean Manufacturing principles
Drive Company Absence Control Procedures to ensure maximum
attendance levels. Administer holidays, sickness and timekeeping
effectively
Deal with all personnel issues on shift including interaction with the Trade
Union, in line with Company Policy and Collective Agreements.
Supervise the warehouse team and manage day to day warehouse
operations
Relationship Management
Liaise with customers, suppliers and transport companies as and when
required in a timely way
Self Management
Support, comply and ensure complicity with Health & Safety regulations,
the Company Handbook, Quality and Environmental standards, and all
other Company policies and procedures
Embraces personal challenge
Confident, rounded thinking
Is self aware
Is resilient, assertive, optimistic and open to change
Engages interest and participation of others and has a collaborative
approach to working with others
Actively Committed to team development
High levels of motivation and action orientated
Skills and Attributes:
Ability to sustain and develop team working and team based problem
solving
Possess the ability to lead and motivate a team of people to succeed by
utilising appropriate interpersonal styles including leading by example,
setting objectives and defining responsibilities to give a clear sense of
direction
Good understanding of customer deliverables and the impact of failure /
cost of poor quality
Able to achieve results by setting high standards and committing to clear
objectives
Excellent communication skills
Strong analytical and problem solving skills and able to establish logical
practical solutions
Strong people and performance management skills
Computer literate with good numeric skills
Qualifications and Experience Levels:
A Levels, ONC, City & Guilds level 3, BTec National Diploma Level 3, IVQ
Technician Diploma, or equivalent NVQ level 3
Experience of operating in a supervisory capacity within a fast paced,
highly pressurised warehouse and distribution environment
Certified in: Dangerous Goods Handling and aviation security
Good IT systems knowledge and skills including advanced Excel skills
Membership of an appropriate professional body would be advantageous
Example roles this job description may cover:
Warehouse Shift Supervisor/Manager
Goods-In Supervisor
Dispatch Supervisor
