Increase or customize Exchange Online
mailbox size
Article » 02/13/2023 + Applies to: Exchange Online
Original KB number: 2490230
As a tenant administrator, if one of your users runs out of storage space in their Exchange
Online mailbox, and they want to increase its size, you'll have to assign a different
subscription license to them. This is because the size of an Exchange Online mailbox is
determined by the subscription license that's associated with it. For more information
about the mailbox size for different types of licenses, see Mailbox Storage Limits.
Increase mailbox size
© Note
This feature requires a Microsoft 365 administrator account. This feature isn't available
for Microsoft 365 Government, Microsoft 365 operated by 21Vianet, or Microsoft 365
Germany.
To increase a specific user's mailbox size, select the button below to launch a diagnostic in
the Microsoft 365 admin center. The diagnostic will guide you through the process of
assigning a different subscription license to the user.
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Customize mailbox size
You might have a requirement to limit the size of a specific mailbox (also known as
assigning a quota) even if the user's license allows a larger size. For example, if a user is
licensed for a mailbox that's 50 gigabytes (GB), you might have to assign a quota of 20 GB
‘to that mailbox.
To set a custom mailbox quota for Exchange Online mailboxes, use one of the following
methods. Set mailbox quota for a single user
1. Connect to Exchange Online PowerShell.
2. Run the following PowerShell cmdlet:
PowerShell
Set-Mailbox
-ProhibitSendQuota -ProhibitSendReceivequota
-IssueWarningQuota
In this cmdlet, the placeholder represents a mailbox user's UPN, email
address, or GUID, and the placeholder represents a number in megabytes
(MB), kilobytes (KB), or gigabytes (GB) for the custom size or quota that you want to
use.
For example, to set the values for the ProhibitSend, Pronibitsendkeceive, and
IssueWarningQuota parameters to 19 GB, 20 GB, and 18 GB, respectively, for a mailbox,
the syntax of the cmdlet will be as follows:
PowerShell
Set-Mailbox [email protected] -ProhibitSendQuota 19GB -
ProhibitSendReceiveQuota 20GB -IssueWarningQuota 18GB
3. Check whether the current list of quotas is attached to the mailbox. To do this, run the
following PowerShell cmdlet:
PowerShell
Get-Mailbox | Select *quota*
Set mailbox quota for all users in an organization
1. Connect to Exchange Online PowerShell.
2. Run the following PowerShell cmdlet:
PowerShell Get-Mailbox | Set-Mailbox -Prohibitsendquota -
ProhibitSendReceiveQuota -IssueWarningQuota
You can apply filters to the Get-Nailbox cmdlet or Get-user cmdlet to specify a
subset of users for whom the change has to be applied. In the following example,
three cmdlets are used to filter the command to set a quota for only users in the Sales
department of an organization:
PowerShell
Get-User | where {$_.Department -eq "Sales"} | Get-Mailbox | Set-Mailbox -
ProhibitSendQuota -ProhibitSendReceiveQuota -
IssueWarningQuota
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