Knowledge Management
Sagar Patel
Project Manager-PAN INDIA
DePuy Synthes A Johnson & Johnson Company
Email:
[email protected]
Ph.: 9323818308 First, what is Knowledge
® In simplest terms, knowledge is the ability of an actor to
respond to a body of facts and principles accumulated over a
period of time.
® One way to look at knowledge is as the apogee of the
following continuum —
data information knowledge
OU Data = | unit of fact; Information = aggregation of data: Knowledge
= potential for action on information
Data and information have intrinsic properties, the quality of
knowledge depends on the properties of the agent Knowledge
~~ ® The creation and diffusion of knowledge have become ever more
important factors in competitiveness in today’s knowledge economy.
Being viewed as a commodity or an intellectual asset, it possesses some
paradoxical characteristics that are radically different from other
valuable commodities.
Use of knowledge does not consume it.
Transfer of knowledge does not result in losing it.
Knowledge is abundant, but the ability to use it is scarce.
Much of an organization's valuable knowledge walks out the door at
the end of the day.
a % 4K La
/
| ___ From industrial era to knowledge age
Real
® Forty-five years ago, nearly half of all workers in
industrialized countries were making or helping to
make things; today that proportion is down to 20%
(Drucker, 1994; Bart, 2000),
® An organization in the Knowledge Age is one that
learns, remembers, and acts based on the best
available information, knowledge, and know-how.
Companies need to learn from their past errors
and not reinvent the wheel again and again. KM definition
® Knowledge management is the deliberate and
systematic coordination of an organization's
people, technology, processes, and organizational
structure in order to add value through reuse and
innovation. This coordination is achieved through
creating, sharing, and applying knowledge as well as
through feeding the valuable lessons learned and
best practices into corporate memory in order to
foster continued organizational learning. KM Objectives
f
® Facilitate a smooth transition from those retiring
to their successors who are recruited to fill their
positions.
® Minimize loss of corporate memory due to
attrition and retirement.
© Identify critical resources and critical areas of
knows and does it well—and why.”
© Build up a toolkit of methods that can be used
individuals, with groups, and with the
loss of
knowledge so that the corporation “knows what it
stem the potential
with
organization to
intellectual capital.
