GOWTHAM S

CONTACT ME :
ADDRESS :
# 57/1 6TH CROSS 2ND MAIN ROAD K.P AGRAHARA MAGADI ROAD BANGALORE-560023

PHONE NUMBER: 9738089518, 9035531104

Process Improvement / Inventory and Cost Control / Staff Development

Summary
Seasoned, results-producing management professional with extensive experience leading profit-generating
operations through innovative merchandising, pricing and discounting, and focus on continuous product
turnover. Effective leader skilled in developing highly productive, sales-driven teams by implementing customer-
focused training and sales programs. Exceptional ability to establish rapport with customers, gain trust, and build
strong repeat and referral business. Proven record of effective short- and long-range tactical planning and
improving operational processes to reduce shrink and achieve optimal profitability.
Experience
TEAM LEADER • OCT 2021- Present

Marks and Spencer Reliance India.

Growth Path:

CSA: FEB 2019 – Nov 2021

FHSO: Nov 2021 – OCT 2021

TEAM LEADER: OCT 2021- Present

 Oversee operations for leading general fashion retailer with 95+ stores across India.
 Direct day-to-day operations of 4500 sq. ft. store generating more than $1M in annual revenue. Recruit, train,
mentor, and manage 08-member team, ensuring continuous delivery of outstanding customer service.
 Supervise department managers, providing coaching and engendering accountability for store results and staff
performance.
 Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures
while ensuring payroll remains within budget.
 Implemented new policies and procedures, including various initiatives designed to increase sales and client
loyalty. Co-facilitated launch of new store; developed new-hire training and orientation materials.
 Provided top-notch customer service in support of clothing retailer with 14 locations across three states.
 Assisted customers in selecting merchandise, answering questions, and quickly resolving concerns. Participated in
ongoing training and customer care.
 Coached and mentored new associates in sales strategies and internal policies.
 Collaborated with Merchandisers to reorganize store based on bestselling items, trends and season to raise sales.
 Managed hiring, scheduling, ordering and inventory duties. Collaborated with General Manager, vendors and
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Merchandisers to ensure smooth operations and consistent stock levels.
QOULIFICATION Skills:
SSLC : Merchandising / Product Presentation • Purchasing and
Vendor Management • Operations Analysis / Inventory
BBMP HIGH SCHOOL 2012 Planning
2ND PUC Cost Reduction and Shrink Avoidance • Sales Training and
RPA COLLEGE 2014 Team Building • Recruiting and Staffing Initiatives

BBA Budget Administration / Oversight • Change / Turnaround

LANGUAGE: MS Office Suite Windows & IOS Expert Internet Browsing

ENGLISH
HINDI
AACHIEVMENTS
KANNADA
WON 5 Employee of Month awards for dec 19, aug 20,
TAMIL may 21, oc 21, feb 23.

PERSONAL DETAILS Nominated Employee of the Quarter Q3 22-23

 Nationality: Indian
 Marital Status: Single
 Date of Birth: 22-05-1996