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Sustainable Plant Delivery Plan

The document provides a draft operations and training plan for a new plant delivery service called Project Plant Pals. The plan aims to ensure 95% of orders are delivered on time within one month of launch through creating delivery logistics and employee training plans. Key deliverables include purchasing delivery trucks, hiring drivers, choosing supply chain software, and setting training standards. The goal is to support a 5% revenue increase for the parent company through an efficient, high-quality customer experience. A budget of $75,000 is requested to cover software, hiring, training, and delivery costs.

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Ahmed Tariq
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86 views4 pages

Sustainable Plant Delivery Plan

The document provides a draft operations and training plan for a new plant delivery service called Project Plant Pals. The plan aims to ensure 95% of orders are delivered on time within one month of launch through creating delivery logistics and employee training plans. Key deliverables include purchasing delivery trucks, hiring drivers, choosing supply chain software, and setting training standards. The goal is to support a 5% revenue increase for the parent company through an efficient, high-quality customer experience. A budget of $75,000 is requested to cover software, hiring, training, and delivery costs.

Uploaded by

Ahmed Tariq
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Project Plant Pals

Operations & Training


Plan
January 28th

Document Status: Draft | In Review | Approved

Executive Summary:

Developing sustainable fulfillment and delivery practices is our plan for the service on a
daily basis.

Project Goal

SMART: Specific, Measurable, Attainable, Relevant, and Time-bound


Ensure that 95% of orders are delivered on time within one month of launch
by creating a plant delivery and logistics plan.
Training 90% of employees before the official launch of the service
is developed and launched.

Deliverables

The purchase of delivery trucks, the hiring of drivers, and the calculation
of delivery fees.
Choose, install, and maintain a supply chain management software that
is efficient and effective.
Ensure excellent service standards through employee training.
Set up a communication plan, create training lessons, and schedule
training sessions.
Business Case / Background

Why are we doing this?


The service's day-to-day operations must be based on sustainable
fulfillment and delivery practices. These processes will help mitigate potential
revenue losses due to late shipments and cancellations by ensuring an
efficient, high- quality customer experience.
By ensuring that Plant Pals runs smoothly, the plan also supports the
larger project goal of a 5% revenue increase for Office Green.

Benefits, Costs, and Budget

Benefits:
Support new service leading to 5% revenue increase, reduce late
shipments and related costs, increase customer satisfaction
High-quality customer experience

Costs:
Price of software, installation fees, time spent on hiring and training
Delivery costs/ fees (trucks, drivers, other delivery fees)

Budget needed:
$75,000

Scope and Exclusion

In-Scope:
Customer service standards, delivery processes, training protocols

Out-of-Scope:
Product development, vendor contracts

Project Team

Project Sponsor: Director of Operations

Project Lead: Project Manager (Syazwan)


Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager,
Financial Analyst, Human Resources Specialist, Training Manager

Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist,


Sales Director, Sales Team, Marketing Director, Investors

Measuring Success

What is acceptable:
95% of orders on time within one month of launch
90% of employees are trained before the official service launch

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