The World's Fastest Growing
All-in-one logistics management platform
We help you deliver incredible post-purchase experiences
Trusted by 400+ brands across industry verticals, globally
Apparel Sports Electronics Jewellery
Cosmetics Pharma & nutrition Home decor & Marketplaces
Furniture
Food & beverages Banks & Fintech Others
ClickPost Product Suite
An API-based platform that unifies all of your carriers and streamlines the shipping
process, to help you provide a delightful post-purchase experience for your customers.
Order Platform Logistics Management + Customer Experience Customers
Courier Courier Courier
Partner 1 Partner 2 Partner...
ClickPost is pre-integrated with 350+ carriers
Automate shipping processes
like label generation, order
manifestation, etc.
Go-live with any new
courier in 1 Day(With your
own carrier accounts)
Get detailed analysis on each
carrier's performance
Single API for Order manifestation and Proof
of delivery collection
Automate Order manifestation instead of using manual processes
Collect PODs over API and
get a single cloud
respository for upto 6
months
Get detailed analysis on
courier partner's
performance
... ENTERPRISE
Improve your shipping operations with ClickPost
1. When the customer is on the product page,
Enable them to enter pincode and check 'Expected Delivery Date' for the product
Reduce Customer
drop-off rate
Improve add-to-cart
Your Pin code 560102 is Deliverable
rate
(Expected Delivery Date 10 July)
Generate order
anticipation
Improve customer experience with ClickPost
2. As soon as the customer places the order,
Use ClickPost allocation engine to select courier for every order instead of using manual
rules
Assign weightages to different Get the best courier partner for
parameters every order
RTO
10% Order No. Recommended Partner
Improve
345342
Delivery Speed Delivery TAT
24%
ClickPost AI
Engine 374692
Pricing Save cost by selecting
66% 349023 the right courier
Or Configure Fixed Rules 378539 ...
Assign COD Orders for Delhi to Bluedart
Assign High Value Orders to Delhivery
Improve customer experience with ClickPost
3. Once the order is dispatched,
Start sending order- tracking notifications to your customers to keep them updated
Order Placed
Order processing
Lower WISMO (Where-is-
Dispatched my-order) calls by 80%
Hi John, your order #485
In transit from xyz.com is dispacthed.
Track it here.
Send WhatsApp
notifications for high
Out for delivery
engagement
Delivered
Improve customer experience with ClickPost
4. Along with the order notifications,
Provide a Branded Tracking page for customers and reduce order status queries
Your brand Neat Tracking Product Expected Promotional
logo Details Recommendation Delivery Date space
Show 'Similar product
recommendations' and
generate >1% additional
Expected Delivery Date
4th May 2022
sales
UPTO
40% OFF
Use 'Language
localization' to target all
geographies
Embed ClickPost tracking
on your app & website
Improve customer experience with ClickPost
5. In cases of Shipping delays,
Identify any delays and auto-escalate the shipments to other couriers
Improve Delivery
TAT with ClickPost
auto-detection tool
Provide an enhanced
post-order experience to
your customers
Improve customer experience with ClickPost
Complete Visibility of all Shipments
Track the real-time status of every shipment through the ClickPost Dashboard
Increase team's shipment
visibility by 90%
Improve operational efficiency
by ~ 30%
Various filters available
Carrier Action
View Details Standardized order statuses
View Details
Customer name: Amit Rastogi
Phone No: (+91) 555-1234
View Details
Shipment location: Delhi
View Details
Take Action Cancel
View Details
Improve your shipping operations with ClickPost
In cases of failed deliveries (NDR): Part 1
ClickPost sends personalised SMS/Emails to customers when a failed delivery
occurs
Step 1 Step 2 Step 3
Get real-time data of failed Bucket them into standard Send issue specific email
deliveries from carriers reasons & SMS to customers
Customer unreachable
Delivery date Issue
Address Issue
Other Issues...
In cases of failed deliveries (NDR): Part 2
Send Customer Feedback to couriers for better delivery rate in next attempt
and reduce RTO%
Step 4 Step 5
Take 'issue specific' customer In cases of 'No customer response', call centre teams
feedback and send to carriers can contact customers for manual resolution
Failed deliveries (NDR) Journey Builder
Define your own communication workflow to get instant customer feedback
on failed deliveries
Failed delivery SMS Reminder SMS Response Forward response
occured Notification Notification Received to courier partner
NDR Reason: After 8 hours
Incorrect Address
No Response WhatsApp IVRS Do custom
Received Notification Call update
Improve response rate
on failed deliveries
Reduce logistics cost by After 3 hours After 12 hours if still No Response
~ 30% Received
In case a customer wants to
return the product,
They can place their request on a white-labeled, branded self-serve portal
1 3
Please choose refund mode :
Provide refund
Back to Source Store Credit mode options
Add non
Iron Man T-Shirt Black
Non-Returnable
Lash Sport Waterproof Mascara Preferred date for return pickup:
Allow
SKU CF 1201
returnable QT 1
Qty : 1. SKU 154K
rules INR 450 customers to
17 18 choose
Vibe T-Shirt Black Returnable
British Rose Shower Scrub Return/Exchange Feb Feb
SKU CF 1202
preferred date
4
QtyQT
: 1. 1 SKU 1247
NR 799 for pick-up
2 Reasons for Return/Exchange
Vibe T-Shirt
British Black
Rose Shower Scrub
Qty : 1. SKU 1247
SKU CF 1202
QT 1
INR 900
Define Wrong product has been sent
custom Product does not fit well/ too small/too big
return Product quality not as described
reasons I don't like the product
Priya
Mr. Gupta
John Smith
22 Connaught Place,
New York, Delaware-94538
New Delhi
Manage all return orders from a
single dashboard
Search option
available
Various filter
options
British Rose Shower
Scrub
Qty : 1. SKU 1247
Customer name: Amit
PriyaRastogi
Gupta
Product: British Rose
Blue Scrub
T-shirt
10313891 Order id: 10313891
Approve Reject
Take actions
Guide them through a quick exchange process
Create a clearly defined and simple series of steps that is easy for customers
to follow
1 2 3
Exchange Summary
Define exchange reasons
Full Sleeve T-Shirt Black for your customers
INR 900
Iron Man T-Shirt Black
Exchange QT 1
SKU CF 1201
Vibe T-Shirt Black
QT 1
INR 450
SKU CF 1 1203
QT 1 Manage all exchange
INR 900
requests from a single
Vibe T-Shirt Black ClickPost dashboard
SKU CF 1202
QT 1
INR 799
Add a list of Non-
Full Sleeve T-Shirt Black returnable SKUs
SKU CF 1203
QT 1
INR 900
Auto-allocate the pickup
Return Exchange Next Proceed
partner
COD Reconciliation:
Take remittance report from courier company and upload it to ClickPost.
Get complete insights on all COD Shipments on a single dashboard
Share report with
relevant stakeholders
2361 5023000
Eliminate manual
task & errors
COD to Prepaid Conversion
Convert your COD order to prepaid with this 3 step process
Step 1 Step 2 Step 3
Identify the COD order and send a As soon as customer ClickPost notifies the
'COD to prepaid' prompt message makes the payment, send carrier to convert the order
to customer. them a confirmation. from COD to prepaid.
My Brand.com
Reporting & Analytics
ClickPost reports have become industry standard, used directly for investor and
media reporting
ClickPost dashboard has 6 different tabs, each containing …and, you can create customizable reports that
multiple analysis leading to an actionable story… can be triggered daily to relevant stakeholders!
Why should you choose us?
ClickPost’s Security Certifications & Compliance Proven Results
ClickPost follows extremely strict data security norms
and gets periodic audits done from leading agencies 15% Reduction in 40% Increase in the
Logistics Cost Shipping NPS
15% Improvement in on- 25% Reduction in
time delivery performance Shipping Exceptions
ClickPost’s Uptime Stats
30% Reduction 300% Improvement in
(Jan'22 – Dec’22)
in RTO Operational Efficiency
99.97%
Thank You!
Visit us at www.clickpost.ai
Email us at [email protected]
