1. A customer wants to change his signature against his account.

Answer: When a customer comes to the bank for the purpose of changing his/her signature,
at first we have to take signature at the service request form, from the account holder. After
that we will collect his new signature at the new SS card. And finally we will upload the new
SS card scan copy in DMS.

2. A customer wants to know the exact amount of interest against a FDR for BDT 1.0 Lac
only for 1 year.

Answer: As we know,

• FDR rate is 5.5%.

• Excise duty for 1 lac is 150tk.
• With Tin certificate 10% tk will be cut of as tax
• Without Tin certificate 15% tk will be cut of as tax

If the customer has tin certificate than the interest amount will be 4575tk
If the customer hasn’t tin certificate than the interest amount will be 4200tk
3. A customer wants a mutilated note to be changed from your end.

Answer: When a customer comes to the counter with a mutilated note, we exchange that note
instantly to the customer. Then the mutilated note will be recorded to the registered book as
it cannot be paid over the counter.

4. A police officer comes to your desk and ask for confidential information about an account
of a customer.

Answer: At first we have to know about the reasons for which the police officer wanted to
collect confidential information about the customer. Then we have to ask him if he has the
court order with him or not. According to our code of conduct it is highly prohibited to share
any information about our customer to anyone without some specific valid order given by
Bangladesh bank, Anti-Corruption Commission or court.

5. A cheque written as “Pay to Cash or Bearer” placed on your counter.

Answer: Sometimes bearer are send by the account holders to collect their money, in this case
we have to follow some steps.

• If the amount is below 50,000, two signatures and mobile number of the bearer are
taken at the back side of the cheque
• b) If the amount is within 50,000 to 5,00,000, a photo id card of the bearer is taken from
him/her and the account holder is called for confirmation,
• c) If the amount is more than 5,00,000 a short KYC is taken from the bearer.

Through this way we will continue our procedure and pay the money to the bearer.

6. Prize bond under your branch’s custody has won a draw.

Answer: In this case we have to inform the head office. Then head office will contct to
Bangladesh bank and add the profit money to our branch account.

7. A not negotiable crossed cheque has been placed on you.

Answer: We have to handle a not negotiable very carefully than a normal or bearer cheque. If
a bearer comes to the counter with a cheque for encashment and we find a written instruction
“Not Negotiable” at the back side of the cheque. Then we will never encash the cheque.

8. A payment order has been placed on you for encashment.

Answer: The process of encashment of a payment order is-

a) At first we have to debit the amount from pay order head

b) Than credit the amount to pool account

c) After that we have to debit the pay order pool account and finally credit the exact amount
to customer mentioned account.

Answer: As we know, PO can’t be encashed directly. It is to be paid through A/C only.The

amount of the PO will be credited on the beneficiary/purchaser’s A/C. But for special cases,
we have to pay the money over the counter after authorization of BM/CSM and cancellation
of the crossing of the PO.

9. How do you decide the amount of an Aamar Bari loan to be sanctioned to a customer?

Answer: IFIC AAMAR BARI is a term loan. After some specific calculations we will decide
the amount of an aamar bari loan. That are-

• Age of the applicant

• b) Purpose of the loan
• c) Debt equity ratio (DER)
• d) Debt burden ratio (DBR)
• e) Loan limit
• f) Asset valuation

After proper considerations of all those process we will decide the amount of an aamar bari
loan.

Answer: The amount to be sanctioned of an Aamar Bari loan is decided after calculating debt
equity ratio which can not be more than 70:30.

10. Today you have executed the following operations :

Issued a payment order for BDT 1.0 Lac only.
Delivered an account statement from 01.01.2018 to 01.01.2019 for 15 pages.
Issues an Aamar Account cheque book for 20 leaves.
Replaced a lost pin against a debit card.
Issued a solvency certificate.
What will be your total earning from these operations?

Answer:
 • payment order for BDT 1.0 Lac = 50tk + vat
• An account statement from 01.01.2018 to 01.01.2019 for 15 pages = For first 10 page
250tk + vat and from the next per page 20tk + vat
• An aamar account cheque book for 20 leaves = 140tk + vat
• Replacement charge of a lost pin against a debit card = 300tk + vat
• Solvency certificate charge = 500tk + vat

So the total earning from this operation is 1340tk + vat

Answer: Issued a payment order for BDT 1.0 Lac only. 50 tk + vat

Delivered an account statement from 01.01.2018 to 01.01.2019 for 15 pages. 250 tk for 1st 10
pages and 20tk per page for next 5 pages. Total 350 tk + vat.

Issues an Aamar Account cheque book for 20 leaves. 20*7= 140 + vat

Replaced a lost pin against a debit card. 300 tk +vat

Issued a solvency certificate. 500tk + vat

What will be your total earning from these operations?

1340 taka + vat

11. On 09.02.2021 unsettled cash amount of BDT 10,000/- has been credited to Sundry
Deposit Account Sundry creditor. On 10.02.2021, a customer comes to your branch with a
claim of BDT 5,000/- with accurate evidence.

Answer: If we credit an amount of unsettled cash to the Sundry Deposit Account, than we can
only debit exactly that amount from the Sundry Deposit Account that we credited last time.
According to the issue mentioned above if anybody claims 5000tk with proper document than
we have to debit total 10,000tk from sundry account, pay 5000tk to the claimer and again credit
remaining 5000tk to the sundry deposit account.

Answer: After verifying the evidence and discussing with BM and CSM I will debit the
amount 5000tk from Sundry creditor to pay back to the customer. The rest amount will be in
the sundry creditor till anyone claims the money for next 10 year.
12. An account holder and another man having his mandate have placed cheque
simultaneously on you?

Answer: In this case I have to pay the account holder without mandate firstly and keep the
account holder with mandate waiting for their transaction complicacy because we cannot pay
the mandate in the presence of account holder.

Answer: A/C holder presenting the cheque will be encashed so easily but for the case of
mandate we will have to check the validity of the mandate first. If its okay, then the cheque
can be encashed.

Answer: If the A/c holder is present with a cheque then the mandate cheque will become
invalid automatically.
13. A bearer wants a cheque return memo from you against a bounced cheque.

Answer: After fulfilling the service request form following amount will be collected from the
client Inward cheque bounce certificate 100 outward cheque bounce certificate 500 to issue the
cheque return memo after signing the cheque return status.

Answer: If the cheque is being bounced due to insufficient balance, then we may issue a
cheque return memo to bearer.

14. A customer wants to know the exact amount of payable interest against a FDR for BDT
5.0 Lac only, Tenor 1 year in case of premature encashment at the end of 3(Three) months.

Answer: At 5.5% interest the 1year FDR gets 27500 tk as interest for 5lac taka at maturity. If
the FDR is pre-matured while encashment, customer only might get savings interest i.e, 2.5%
now. The amount is 3125 takANswer. After cutting excise duty of 1500 taka and tax on interest
312.5 tk he will get 501312.5 tk.

15. A customer wants to deposit 15000 (Fifteen Thousand) 5 Tk. coin at your counter.

Answer: After receiving the coins, I will contact currency management division and feeding
branch for remitting the 3000pcs of 5Tk coin because this amount of coin will take a huge place
in the vault.

Answer: I have to receive the deposit according to way of 'Cash Deposit Same Currency'.

16. A customer wants to open an account without declaring a nominee.

Answer: At first we will try to convince him to put someone as nominee of the A/C after
explaining the necessity of nominee in A/C, but if he denies again then we will open the
account as per his choice.

Answer: I will try to convince the customer to declare a nominee by describing the benifits to
have nominee. If his/her decision remains the same, then I am obliged to to open A/c without
nominee.

17. A cheque written as “Pay to M/s. Ideal Enterprise” placed on your counter.

Answer: The amount can be paid to any authorized person of M/S Ideal Enterprise after
proper verification.

Answer: We may issue a payment order describing 'M/s. Ideal Enterprise' as beneficiary and
the debit a/c as purchaser.

18. A specially crossed cheque has been placed on you.

Answer: Special crossing indicates that, that cheque can be encashed only in that particular
branch of the bank. If the cheque belongs to any of our branch we can communicate over the
phone to cancel the crossing, but in case of other bank the cheque can’t be encashed in my
counter.

Answer: I will take action according to the instruction mentioned in the crossing. Example- If
it is 'Accounts Payee' then I can credit the amount to mentioned a/c.

Answer: Will encash through clearing BACH to specific person account what written in
cheque.
19. Your vault limit has been exceeded by Tk.2,00,000/- only at day end.

ANSWER. I have to send an email to Currency Management Division mentioning the excess
cash and the vault limit of our branch. And then I have to store the printed copy of that email
accordingly.

Answer: Will email to currency management and preserve the email print out in a file.

20. A payment order has been lost and customer has reported to your end.

ANSWER. I will collect an application (Annexure- F) from the purchaser of payment order
regarding its loss, stop payment of that payment order and issue of a duplicate one along with
a copy of General Diary (GD). Then, i will send these to Operations Support Department,
Head Office to circulate the stop payment of the pay order.

Answer: Will collect GD copy from customer and forward this to Head office with service
request form for issue duplicate pay order issue.

21. What is the best feature of IFIC Aamar Bari loan product you want to tell a
customer?

ANSWER. Aamar Bari Loan product has a reasonable interest rate, and there is an attractive
Premium Overdraft procedure with it.

Answer: Can take IFIC Aamar Bari loan for resident purpose, take over loan, semi pucca &
mortgage backed against building for amount of 5 lac to 2crore. Can take POD too.

22. What are the practical hazards or challenges a TSO faces in his/her day-to-day
operations and how they solve these?

ANSWER. The first and foremost challenge of a TSO is to provide service to the customers
precisely and cordially. This is difficult because a TSO has to work under tremendous pressure
at most of the times. To solve this, a TSO should know the daily operation procedures
perfectly and to work with fullest sincerity.

Answer: We use to serve 21 tasks in our daily operation and to do this we need to know proper
information and product knowledge.

23. During opening, maintenance & closing phase of an account, what are the
measures a banker deploys for risk mitigation and how these measures work?

ANSWER. I have to imply CDD, EDD an SDD perfectly.

Answer: Physical absence of customer for opening or closing account. To overcome this we
need to verify the NID with customer presence at Branch or Uposhakha.

24. Note down the difficulties those frequently occur during account opening.

ANSWER. NID verification problem, personal information mismatch, error prone or fake
source funds etc.

Answer: Original NID missing of client, OTP did not send, CBS did not place Account
number, PC hang etc.

25. Note down the difficulties those frequently occur during payment of a cheque
Answer: Date mismatch, Signature mismatch, Apparent tenor mismatch, 180 days or more
back dated cheque

Answer: we must check apparent tenor, sig, amount , We must be aware about cheque
whether the cheque remain within 180 days that mean post dated confirm

26. Note down the difficulties those frequently occur during clearing operation

Answer: Date & crossing seal inappropriate. Account dormant or inactive. Wrong account
number.

Answer: in outward clearing we must be insure dormant also check right a/c. Sometimes
micr machine cannot read a/c properly. We must check Date crossing seal.

27. Note down the difficulties those frequently occur during customer communication.

Answer: Do not pick call & do not check email regular basis we sent. Do not aware about
Digital Banking.

28. Note down the difficulties those frequently occur during office work.

Answer: Bad work environment, Behaviour of colleague, Valuable client pressure. Proper
instruction about work.

Answer: customer do not pick phone, or do not communicate, communication gap, some
people do not aware about digital banking.

29. Note down the difficulties those frequently occur during any service/operation you do.

Answer: Communication gap about which department to forward the task. Number busy of
Head office, no instruction or proper IP number listing for specific department.

30. A customer wants to encash a Payment Order.

Answer: If purchaser come to bank for encashment bank must collect release order from
issuer. Encashment must be paid via a/c not in cash

Answer: After payorder we ask to client if he issuer or beneficiar, encashment must be paid
via a/c not in cash . If purchaser come to bank for encashmenr bank must collect release order
from issure.

31. A customer wants to exchange some mutilated notes from your counter.

Answer: I receive the mutilated note from customer than I will provide a form for fill to
customer . After fill up form the bank sent it to Bangladesh Bank. Customer will get return of
mutilated note amount( portion? Full) if provided by BB.

Answer: When a customer come to encash a PO he/she have to fill up a deposit slip and
handed over to STSO/TSO. The designated office will check the beneficiary’s name, account
number, amount, pay order number, instrument and encash the PO.

32 A clearing cheque has been returned and the customer wants back the cheque

Answer: Banker should informed to customer his cheque has returned with reason.and
requested to collect cheque . For collecting checque we must preserve red voucher with
printing check with report then provide cheque to a/c holder after taking signature
Answer: For this purpose, the customer will fill up a request form provided by us. After that
the NOTE and Request Form will send to BB for claim. The customer will get the benefits as
much as BB’s declaration.

33 . A customer wants an Account Statement for the last 3(Three) years.

Answer: yes we can, but customer must inform about statement charge 250+ vat total 287.5

Answer: When a customer wants his account’s statement, we have to confirm the charge of
250 + 15% vat total 287.50 taka from customer and hand over the Statement with signature of
authorized person.

34 . A customer wants to open an account with you with a clearing cheque as opening
balance but provides no cash amount.

Answer: yes we must receive cheque from customer and sent it to BACH.

Answer: Yes, we can open the account with clearing cheque. But the account should be opened
in the cut of times of BACH clearing.

35 . A customer doesn’t have any NID but wants to open an account with you

Answer: possible if customer has passport or driving licence. If he fail to provide we can
collect birth certificate, I f fails we can open with a introducer

Answer: I can open the customers account with A valid photo ID like Passport, Birth
Certificate etc.

36. An IP wants to open an account with you.

Answer: customer service must be provide without any delay. After that we should do sdd
edd.

Answer: I have to take the approval of CAMLCO over the phone or through mail. For doing
that, I will inform my BAMLCO. After getting the approval, I will follow all the instructions
of opening the account.

Answer: When an IP: Influential Person wants to open an account I will take some cautions
for AML issues, these are given below;
✓ Obtaining additional information regarding customer from reliable and neutral
sources.
✓ Taking precautions about the objective of opening an account and assets of the account
holder.
✓ Monitoring transaction very carefully and regularly.
✓ Obtaining permission from CAMLCO in any case if it is required.

37. List down the soft wares presently you are using for your desk work at IFIC. Don’t mention
anything that you don’t use.

Answer: Now I am using BFEQ, FBEQ, CSE, EKYC, DMS, NID Verification, WLC, Dashboard
etc.

38. Practical process for encashment of a FDR:

The calculation, Possible Mode of Payment, Specimen Vouchers.
Answer- Reviewing file and account of the Customer, DE option of MISYS for reviewing
opening date and closing date, excise duty. After that RDW in MISYS for completing the
process of encashment.
Answer: At first, I have to take a filled-up request form from the customer. Then I will check
his signature, maturity date and FDR years. Then I will encash the FDR with the command of
RDW through Black Screen. I have to deduct Excess Duty of 150 take per year when the
amount is 100000-500000 taka. If the FDR is matured, I will pay the full interest rate otherwise
I will pay the savings rate. I can payment the customer through transfer method then the
customer can withdraw the money from his account. I will reserve the request form and FDR
Recite as specimen voucher.

39. What are the preventive measures you execute (as part of account opening &
maintaining process) against money laundering?
Answer-
1. Know Your Customer-KYC
2. Electronic Know Your Customer (e-KYC)
3. Customer Due Diligence-CDD
4. Simplified Customer Due Diligence
5. Enhanced Due Diligence-EDD

Answer: I have to take proper documents of source of funds. I should follow CDD & EDD
circular of BB.

40. 21st January, 2021. A retired person comes to your branch for opening an account. He
has an amount of BDT 10.0 Million which he has received as his gratuity. He has no earning
sources at this moment to bear his monthly expenses of BDT 0.1 Million only and has no
other savings also. He has a plan to purchase a residential flat in the June of this year which
may possibly require an investment of BDT 5.0 Million. He has a habit of buying products
and services online. Which kind of account you will suggest him to open with your bank.
Show your points.

Answer- I will suggest him to open an IFIC AMAR ACCOUNT because it is one of our best
flagship products, It is a unique transactional account where you can avail both Deposit and
Loan facilities. This is a first of its kind account in Bangladesh; which reduces your account
operation cost with lots of attractive benefits.
The specified customer can get some benefits applicable for him, these are given below;

1. Interest bearing current account for all types of individual customer

2. Interest is calculated daily and paid monthly.
3. Same Card can serve the purpose of Debit & Credit card.
4. Cash withdraw from all Bank's ATM throughout the country is free of charge
5. Alternative to Credit Card facility with Low Interest Rate (Almost one third of
conventional Credit Cards)
He can use his use account for different purposes he needs that’s why I will suggest him to
open an IFIC AMAR ACCOUNT.

41. Give Examples (Not definition) for the following:

Payment in Due Course, Not Negotiable Crossing, Specially Crossed Cheque, SAR
Reporting, High value cheque, Security feature of a 500 Tk Note, Layering, and Predicate
Offence.
Answer- Payment in Due Course- When everything including apparent tenor of cheque is
okay then we can pay the money to the customer.

Not Negotiable Crossing- A cheque with not negotiable crossing it means the cheque can no
longer be transferred to other beneficiaries down the line. We only can give the money to the
specified one.

Specially Crossed Cheque- special crossing, the cheque bears across its face an addition of the
banker's name, with or without the words 'not negotiable'. In this case, the paying banker will
pay the amount of cheque only to the banker whose name appears in the crossing or to his
collecting agent.

SAR Reporting- A suspicious activity report (SAR) is a tool provided under the Bank, when a
customer trying to do the transactions against the amount of his transaction profile.

High value cheque- Cheque amounting more than five lac is a high value cheque. We
generally do the clearing with a high value cheque.

Security feature of a 500 Tk Note- Portrait of Bangabandhu Sheikh Muzibur Rahman, the
Father of the Nation. The picture of National Monument is printed in light color in the middle
of the front side of the note. Photograph of cultivation printed in intaglio ink. The colour of
'500' printed with Optically Variable Ink (OVI) in the upper right hand side will shift from red
to light green and vice versa in the event of oscillation of the note.

Layering- Layering is the second stage of the money laundering process, in which illegal
funds or assets are moved, dispersed and disguised to conceal their origin. Funds can be
hidden in the financial system through a web of complicated transactions.

Predicate Offence- Predicate offences of money laundering means offences committed within
or outside the country, the money or property derived from which is laundered or attempt to
be laundered.

Answer: Payment in Due Course: “Payment in due course” means payment in accordance
with the apparent tenor of the instrument in good faith and without negligence to any person
in possession thereof under circumstances which do not afford a reasonable ground for
believing that he is not entitled to receive payment of the amount therein mentioned.

Not Negotiable Crossing: In banking Term we use some not negotiable instrument like FDR
recite. After issuing FDR we sealed The recite with not negotiable seal.

Special Crossing Cheque: A customer deposit a cheque to clear. The cheque is contains
crossing of IFIC Bank, Shariatpur Branch.

SAR Reporting: A customer deposited and withdraw more than his mentioned TP and it is
suspicious transaction to the branch. So, the bank will send a SAR Repot to AML Department.
High Value Cheque: A customer deposit a cheque to clear. The Cheque is amount of
500000takas. So, it is a High Value Check.

Layering: Mr. X deposit a large amount of money partially. After that he withdraw the money
partially and invest it different places.

42. Give Calculation: Net payment of a FDR for BDT 50,000/- only on mature and premature
encashment.
Answer- Here there is no excise duty. For a mature FDR we need Reviewing file and account
of the Customer, DE option of MISYS for reviewing opening date and closing date, excise
duty. After that RDW in MISYS for completing the process of encashment.
For a immature FDR we will give the regular saving interest for the FDR.

Answer:
31. ON maturity, Net payable amount is Principle - 50000
(+) Interest (5.5%)- 2750
Total- 52750
(-) Vat (15%)- 412.50
Total- 52337.50
(-) Excess Duty- 150
Net Payable- 52187.50

Principle - 50000
(+) Interest (0%)- 00
Total- 50000
(-) Vat (15%)- 00
Total- 50000

(-) Excess Duty- 150

Net Payable- 49850

Answer:
For mature encashment:
50000 ∗ 5.5%
= 229.1666 𝑡𝑘. 𝑝𝑒𝑟 𝑚𝑜𝑛𝑡ℎ (𝑤𝑖𝑡ℎ𝑜𝑢𝑡 𝑡𝑎𝑥 𝑑𝑒𝑑𝑢𝑐𝑡𝑖𝑜𝑛)
12
If TIN provided (10% Tax on interest),

229.1666*10% = 22.9166 tk.

229.1666-22.9166 = 206.25 tk.

If TIN not provided (15% Tax on interest),

229.1666*15% = 34.3749 tk.

229.1666-34.3749 = 194.79 tk.

For premature encashment (If encashment before 1 month),

Net 50000 will be given. No interest will provide.

For premature encashment (If encashment after one month),

Interest will be calculated on savings rate basis,

50000 ∗ 2.5%
= 104.1666 𝑡𝑘. 𝑝𝑒𝑟 𝑚𝑜𝑛𝑡ℎ (𝑤𝑖𝑡ℎ𝑜𝑢𝑡 𝑡𝑎𝑥 𝑑𝑒𝑑𝑢𝑐𝑡𝑖𝑜𝑛)
12
If TIN provided (10% Tax on interest),

104.1666*10% = 104.1666 tk.

104.1666-10.4166 = 93.75 tk.

If TIN not provided (15% Tax on interest),

104.1666*15% = 15.6250 tk.

104.1666-15.6250 = 88.54 tk.

43. What are the uses of the following?

Single Credit Voucher, Sundry Creditor Account, Payee’s Account Will Be Credited Seal,
Stop Payment Register, Service Request Form.

Answer- Single Credit Voucher- For crediting any amount for transaction for official purposes
only.
Sundry Creditor Account- The excess cash of vault generally reserved in this account. If any
customer claims the money with proper proof we have to pay the money from this account.
Payee’s Account Will Be Credited Seal- we use this seal for clearing of any MICR cheque in
BACH.
Stop Payment Register- A register where we write down the details of a payment instrument
which is not allowed to pay.
Service Request Form- A form for the customer by which they can get various types of
services.

Answer: Single Credit: Single credit voucher is used for credit GL account/Internal account.

Sundry Creditor Account: If at the end of the day, cash is excess in hand then we credit that
extra cash in to sundry creditor account.

Payee’s Account will be credited: For transfer fund through an instrument, we put that seal
on the back of that instrument which indicates that, the account of payee’s will be credited.

Stop Payment Register: If any customer or 4 authorities (e.g. Bangladesh Bank, NRB, Anti-
Corruption Commission or Court) wants to stop payment for an account, then we have to
maintain a register regarding that issue.

Service Request Form: A service request form is a prerequisite for a customer to take any
services from IFIC Bank. This form should duly be filled and mentioned the specific service/s
which he/she wants to take.
44. Mention the present slogan of IFIC.
Answer- One customer, One bank.
Answer: Sebai, Safolle, Asthai.

45. How can you convert a bearer cheque into an order cheque?
Answer- I can convert a bearer cheque into an order cheque by crossing on the top of the
cheque.
Answer: By cutting the Bearer word from the cheque we can convert a bearer cheque into an
order cheque.

46. How can you convert a generally crossed cheque into a restrictive crossed cheque?
Answer- I can convert a generally crossed cheque into a restrictive crossed cheque by
mentioning the Account Payee's name and account.
Answer: By using special crossing seal, we can convert a generally crossed cheque into a
restrictive crossed cheque. That special crossing seal will specify more about the cheque
encashment.

47. When will you use the revenue stamps over cash counter?
Answer- For collecting different kinds off bills. When it exceeds more than 400 tk then we will
use Revenue stamps.
If single debit voucher is more than taka 500, then we will use revenue stamp. For utility bill
if the amount is more than 400 we will use it.

48. Which govt. organizations can freeze the bank account?

Answer- Bangladesh Financial Intelligence Unit (BFIU) can freeze the bank account.
Answer: Anti-Corruption Commission, Bangladesh Bank, NRB, High-court.
Answer: Bangladesh Financial Intelligence Unit (BFIU).

49. When will you use EDD?

Answer: For obtaining additional information regarding a customer from reliable and neutral
source.
To monitor transaction very closely.
Answer: In case of High Risk Customer such as PEP, IP, Close Associates as determined by
the bank, more precautionary measures of Enhance Due Diligence (EDD) should be taken.
• Obtain additional identity information
• Take measures for identity purpose of A/C opening.
• Enhanced & regularly transaction monitoring
• Obtain CAMLCO approval

50. What is the precaution for opening an illiterate person’s account?

Answer: For opening an illiterate customer’s account, if the customer doesn’t know how to
signature, then he/she can put their thumb impression on AOF in front of any higher officials
or Branch Manager and that officer or BM must have to verify it.

51. Who can cancel the payment order?

Answer: Purchaser of a Payment Order can cancel the Payment Order.
52. How much interest you will give to a customer on premature (Less than a month)
encashment of a FDR?
Answer: 0% interest. Customer will get only the exact amount of FDR.

53. What is the meaning of the rating “Very Good” in APA?

Ans: If an employee got 120%-150% in his annual assessment, then it will be consider as a
Very Good in his Annual Performance Appraisal (APA).

54. Who is the “Principal” in case of clearing operation?

Ans: Bangladesh Automated Clearing House (BACH) is playing principal role in case of
clearing operation.
Ans: Bangladesh Bank is the principal in case of clearing operation.

55. How much it costs a customer for clearing a regular value cheque?

Ans: Regular Value (Above tk. 5.00 Lac) – 25tk

Regular value (from Tk. 50,000/- to Tk. 5.00 Lac) – 10tk
Ans: Below 5 lac it costs Tk. 10 and for 5 lac and above it costs Tk. 25 for clearing a regular
value cheque.

56. What is the charge for PIN replacement of a debit card?

Ans: Pin Replacement Charge of a debit card is 300tk + 45tk vat.

Ans: The charge for PIN replacement of a debit card is Tk. 300 + Vat.

57. For which amount of fund transfer, RTGS is applicable?

Ans: RTGS is applicable for any amount starting from 1lakh. (1lakh an above any amount)

58. When positive pay instruction is applicable?

Ans: At the time of issuance of clearing cheques, Customers are required to provide “Positive
Pay Instruction” to the Concerned Branch of the Bank according to below mentioned
schedule:

• For all corporate/proprietorship company accounts - Cheque amounting BDT 1 (one)

Lac or above
• For individual client’s accounts - Cheque amounting BDT 5 (five) Lac or above

Positive Pay Instruction should include the value of the cheque (in numbers & words), issuing
date and name of recipient with a request to the bank to honor the cheque.

59. Which additional document is needed for opening Public Ltd. Company Account than
Private Ltd. Company?
Ans: Certificate of commencement is needed for opening Public Ltd. Company account than
Private Ltd. Company.

60. When we report in SAR?

Ans: Suppose a person has come to our bank to open an account but he is enlisted in sanction
list. In that case, we can’t open this account and have to make SAR reporting. We also have to
make SAR report for any suspicious activity or adverse news of our existing customer.

61. When does an account become dormant?

A: When there is no transaction happen within minimum six months to years then
automatically these accounts are counted as Dormant account.

62. How much exchange value is payable over counter against a Mutilated Note?
A: No Claim in respect of a mutilated note shall be entertained unless the single largest piece
of the note presented is more than 50%. Where the single largest piece is more than 50% the
payment shall be made in the following manner, namely:
(i) Full value shall be payable if the area of the note presented is more than 90% of the
respective denomination.
(ii) Proportionate value shall be payable if the area of the note presented is more than 50%
and less than or equal to 90% of the respective denomination as under:

63. How many branches & Uposhakhas IFIC have at this moment?
A: 154 Branches & 412 Uposhakha

64. When Allonge is required?

A: An allonge is necessary when there is insufficient space on the document itself for the
endorsements. It is considered part of the commercial paper as long as the allonge remains
affixed thereto.

65. Give an example PEPs.

A: Prime Minister Sheikh Hasina

(Examples include heads of state or of government, senior politicians, senior officials in the
government, judiciary, or military, senior executives of state-owned corporations, and
important political party officials.)

66. What can we know from DBR ratio?

A: Any esteemed financial firms, educated the loan prior granting and identify the purpose
of loan

67. What is the standard value for DER?

A: 70:30

68. Write the simplest denomination for Tk. 100001.

A: 1000 X 100 = 100000
1X1 = 1

69. Give the Help Line number for ladies in IFIC.

A: 09666716250, Ext: 456; 01730006639

70. When do we use the seal “Payees Account Credited”?

A: The payment will be made only by depositing it to the payee’s account.

71. Who does the surprise visit in cash area of a branch?

A: Branch Manager

72. What is a contra voucher?

A: Opposite voucher against any Debit opposite credit voucher.

A: Contra Voucher is a set/group of two or more vouchers to record transactions within the
establishment especially to record transactions for cash to bank or withdrawal from bank or
at the time of reconciliation to account the various bank related charges.

73.Why single credit voucher is used for?

Answer: During Cash Received remiitence.

Answer: cash deposit to internal account; it’s also used for internal remittance account
transfer.

74.What is the difference between “Any one can operate” and “Either or Survivor”?

Answer: At “Either or Survivor” the 2nd one can not operate after death of 1st applicant.

75.How much it will cost a customer for issuance of a payment order for Tk.2 Lac?

Answer: 150+vat

Answer: A: There are specific charges on issuing pay order for different amount, and the range
is 50 taka + VAT(15%) for less than 1 lac and 150 taka + VAT(15%) for more than 1 lac. So
150+22.5=172.50 taka will cost a customer for issuance of a payment order for Tk.2 Lac.
76.What is the price of one cheque leaf? =

ANswer7 taka per leaf

77.Why do we take the charge document “Promissory Note”?

Answer: By giving “Promissory Note” he is willing to pay our loan amount by law.
78.Who is the target customer for ShohozRin?

Answer: Marginal Farmers & Low Income Individuals people.

90. What is the precaution for opening a blind person’s account?

Ans: In case of opening a blind person’s account, Bank official needs to verify his legal
guardian cautiously.

91. Who can encash the payment order?

Beneficiary/Payee or Purchaser can encash PO.

92. What is the condition that a customer can get full exchange value for a mutilated note?

Ans: According to Bangladesh Bank Note Refund Regulations-2012, if the existing portion of
a mutilated not is more than 90%, a customer can get full exchange value for this mutilated
note.

93. What is the meaning of the rating “Outstanding” in APA?

Ans: The meaning of the rating “Outstanding” in APA is “Greatly exceeded expected level of
performance and a role model”. In this case marks range is 150-200 %

94. Who is the “Debtor” in Bank-Customer relationship?

Ans: In Bank-Customer relationship, Both Bank and Customer can be Debtor. When customer
deposits money in Bank, Bank becomes debtor for this liability. In this case, Banks offers
customer interest based on time and the amount of money of the customer. On the other hand
when bank lends money to the customer, Customer becomes debtor for this liability. In this
case customer offers bank interest based on time and the amount of money given by the bank.

95. How much it costs a customer for an ATM transaction in IFIC?

Ans: There is no cost for a customer in ATM transaction at IFIC.

96. What is the charge for medium size locker?

Ans: 10,000 bdt per annum.

97. What is the maximum limit of fund transfer through RTGS in IFIC Aamar Bank Apps?

Ans: 5 lacs (based on hearing the lecture so not sure)

98. When positive pay instruction is applicable?

Ans:

99. What is value of stamps required for a partnership deed?

Ans: 3 stamps of 100 tk or 300 tk stamps (based on hearing the lecture so not sure)

100.What do we report in ISS?

ISS means Integrated Supervision System. We send this report in excel sheet as CSV format to
Bangladesh Banks Website at the last day of every month. The reports are given below.

Total Institutional Deposit

Total One Crore & Above Deposit

Total no. of Tk. 10 Account

Total number of Tk.10 inoperative account

Total no. of unclaimed Deposit account

Total amount of Unclaimed deposit Account

No. days exceeding cash vault limit in this month

Highest amount of cash vault exceeding limit in this month

Total no. of reported in STR in this month

Total amount reported in STR in this month

Total no. of reported in CTR in this month

Total amount reported in CTR in this month

Total Foreign Remittance in this month (MGP, Sigu, UK, Placid etc)

Number of day cash remit to other branch

Highest amount of cash vault exceeding limit in this month

Number of Day cash remit received from other branch

Highest cash remit received from other branch

Total cash fund received from other branch

Total fund remit to others branch

101. In which months we destroy the undelivered cheque?
A: After 90 days or at the end of the third month, we destroy the undelivered cheque.

A: we destroy our cards after 90 days, in a short 2 time a year. February &August

102. When does an account become dormant?

A: If an account is inoperative for two years, it becomes dormant.

A: A account can be dormant if the customer don’t do any transcation within 6 month,
then this account is considered as dormant or inactive account .

A: If there is no transaction in Current Account within 1 year and Saving Account

within 2 years.

103. How many coins we have to keep in our vault in case of small branches?
A: Small Branches are supposed to store 10000 coins of each kind in the vault.

104. How many branches &Uposhakhas IFIC have at this moment?

A: Branch: 154, Uposakha: 412

A: Total Number of Branch is 154 (+ New 3 is going to Open). Total Number of

Uposhakha is 412 (+ New 20 is going to Open).

105. When Indemnity Bond is required?

A: Indemnity bods are major subset of surety bond. Their purpose is to guarantee
financial reimbursement for any harm cost by illegal actions on the side of bonded
party. When getting indemnity bond the principal sign an agreement with the surety
provider.

A: Duplicate issue of Payment Order.

106. Give an example of IP.

A: Any member of Bangladesh Parliament (Liaqut Hossain Khuka).

107. What can we know from Debt Equity ratio?

A: The debt equity ratio used to evaulate a company’s financial leverage and is
calculated by driving a company’s total liabilities by its shareholder equity.

A: Eligibility to repay the instalment of loans.

108. What is the standard value for DBR for a landlord?

A: 70:30 , minimum income 40000 taka.

A: 50%

A: The standard value for DBR for a landlord is 70/30

109. Write the simplest denomination for Tk. 12,667?

A: 12*1000, 500*1, 100*1, 50*1, 10*1, 5*1, 2*1.

A: 1000*12

500*1

100*1

50*1

10*1

5*1

2*1

A: The simplest denomination for 12667/- is in the following

1000*12

500*1

50*1

10*1

5*1

2*1

110. Give the Help Line number for ladies in IFIC.

A: Extn:456, Mobile:01730006639.

A: 09666716250 | EXT-456; Or Mobile: 01730006639

A: The helpline for ladies is 01730006639 and the extension is 456

111. When do we use the seal “Payees Account will be credited”?

A: After completing transfer & clearing.

A: At the time of clearing and transfer

A: Whenever we receive a cheque that is a non MICR cheque that is placed on our
counter for clearing, we put the mentioned seal on the receiving voucher as the cheque
along with forwarding is then sent to the branch from where the cheque was issued.
They would send us a pay order or dd or another cheque through which we can credit
our customer’s account.

112. Who does the surprise visit in cash area of a branch?

A: Manager

A: Branch Manager, CSM or Audit

A: CSM or Audit might surprise visit cash area of a branch.

113. What is a single credit voucher?

A: Vouchers that are used to credit internal heads of the banks.

A: Voucher we use to credit internal heads of bank is known as single credit voucher.

A: Voucher of transfer doesn’t have a contra.

114. Which voucher doesn’t have a contra ?

A: Transfer vouchers doesn’t have a contra.

A: Deposit voucher doesn’t have a contra.

115. What is the difference between “Former or Survivor” and “Either or Survivor”?
A: Either (Or) Survivor – This is the most common form of joint account. Only two
individuals can operate the account i.e., primary account holder and secondary
account holder. Both can access the account and transfer the funds.

Former Or Survivor – In this type of joint account, only the first account holder
(primary) can access and operate the account till the time he/she is alive. The second
account holder (second applicant) can operate the account only on death of the
primary holder (first applicant). The survivor can also get the balance transferred to
his/her name (if required).

A: Former or Survivor: The first applicant will operate the account in all circumstance
except in case of his/her death. If the first applicant is dead, then the second applicant
will be eligible to operate the account.

Either or Survivor: Both applicant can operate the account and if any one of them dies
then the survivor alone can operate the account.

116. What is the maintenance cost of an Aamar Account ?

A: 690 tk bdt yearly

A: 300tk + vat

117. What is the price of one cheque leaf?

A: 7 taka

A: 7tk+ vat

118. Why do we take the charge document “Letter of Continuity”?

A: Letter of continuity is a document given to the customer who takes loan from our
bank. It starts from the day the loan is disversed and would continue until the day the
loan is repaid by the customer.

A: A letter of continuity is a legal document which is signed by the borrower before

the loan amount is disbursed to him. It is an acknowledgement by the borrower that
the balance loan amount would continue until it is completely paid off.

119. Who is the target customer for Shohoz Rin?

A: The target customer for shohoz rin would be people in the rural area who have
agricultural land of their own but are unable to turn it into a big farm because of lack
of principal.

A: Target customer for Shohoz Rin is Agriculture & Agro based activities, grass root
level entrepreneurs, marginal & landless farmers and other low income individuals
such as garments workers & Other service holders, masons, electricians, plumbers,
fishermen, goldsmith, weavers, blacksmiths, potters, carpenters, painters, vegetable
sellers etc.
120. Why do we take the form “FATCA”?
A: The purpose of FATCA is to prevent US persons from using banks and other
financial organizations to avoid US taxation on their global income and assets. The
bank will therefore report information to the IRS or local tax authority on all accounts
held directly or indirectly by US persons.

A: FATCA form is taken to prevent tax evasion by U.S. persons holding accounts and
other financial assets offshore.

A: FATCA stands for the Foreign Account Tax Compliance Act. It is a new piece of
legislation to help counter tax evasion in the US.

Introduced by the United States Department of Treasury (Treasury) and the US

Internal Revenue Service (IRS), the purpose of FATCA is to encourage better tax
compliance by preventing US persons from using banks and other financial
organizations to avoid US taxation on their income and assets.

121. What is the amount we charge for a debit card per year ?
A: . Savings account: 500tk + vat

Aamar account: 500tk + vat

Shohoz account: 250tk + vat

A: BDT.500+VAT

122. When payment in due course will not give statutory protection for a banker?
A: 1. If the cheque is a fake cheque,

2. If the MIC number of the cheque is unclear,

3. If the cheque is materially altered,

4. If it is a postdated cheque,

5. If the cheque is an antedated cheque,

6. A cheque must bear a date because the mandate of the customer to the banker
becomes legally effective on the date mentioned therein. The date should not be
incomplete. If the drawer mentions a date earlier to the date of writing then it is called
an ante-dated cheque
7. If the drawer instructs the banker, before the date mentioned in the cheque, not
to make payment of the post-dated cheque, the banker cannot debit his account with
the amount of the cheque.

8. If the customer unfortunately dies, becomes insolvent after the banker has
made the payment but before the date mentioned in the cheque, the amount cannot
be debited to the customer’s amount account because his mandate becomes ineffective
on his demise.

123. What do you mean by “Marking” by a manager?

A: Marking can be any assigned work that mentioned by a manager to a specific
employee. For example, after cheque book arrived in our br. cheque book received
copy will go the br. manager desk then that br. manager assigned to receive the cheque
by Md. Rafiq, TSO that can be marking

124. A cheque written as ‘Pay to Cash or bearer’ is presented on cash counter.

A: A Cheque written as “Pay to cash or bearer” is payable over the counter to the
bearer of the cheque.

A: We will pay the cash to the bearer.

125. An ante dated cheque is presented on cash counter.

A: An ante dated cheque not exceeding past six months is payable. But if the date is
from more than six months ago, we can’t honor the cheque.

A: If the cheque date is not more than 6 months or 180 days then we can pay the cash.
And if it is more than 6 months or 180 days then we can’t pay the cash until the account
holder correction the day with signature.

126. It has come to your knowledge that an account holder has died.
A: I’ll hold the account if I hear the death news of the account holder, and then after
ensuring the news will proceed through the rules of bank.

A: First of all I will inform my branch higher authority for that news then take all the
legal action before unsettle the things that any other person can’t withdrawal the
money from his/her account which will done by make the account as a deceased
account in a dormant state. Then we will figure out is there any nominee he/she
mentioned in his/her account form or not. If mentioned then will the nominee for
settlement the account with proper document like death certificate, proof of
authenticity in accordance with proper procedure maintain by our bank. That unsettle
amount will be distributed with the percentage the account holder mentioned in
his/her account opening form.

Here are the required documents:

• Application, stating that the account holder has passed away,

• Notarized death certificate

• FIR copy (if the deceased has passed in the accident and body is missing for
some time )

• Authentic photo id proof (such as NID card, Job ID card, driving license etc…)

• Relationship with the deceased with proof,

• Nominee KYC documents (photo, NID card, and Job ID card)

• Incase nominee is not mentioned, then the bank needs clarity on who is the
rightful owner of the money. For that, they might need a written WILL, which will
mention clearly about the owner of the bank account money.

• If WILL is missing in that case, the bank can ask you to bring succession
certificate from court, which will be the legal document certifying who is the actual
owner of the money.

127. An unsettled amount of Tk.200/- found on cash counter at the end of day.
A: We will prepare a credit voucher to post it in our Sundry creditors account and
mail it to the head office.

128. Thanks Letter returned undelivered for an account.

A: If thanks letter returned undelivered for an account then we have to verify his
address by physically visited which is also known as CPV or contract point
verification.

129. Vault limit exceeded at the end of day.

A: We have to mail the excess amount of money to currency management department
for getting global insurance coverage.

130. Party wants to open 2 (Two) PSS with same type, same amount, same tenor.
A: Yes, party can open 2 PSS with same type, same amount, and same tenor

131. Bankers can sometimes refuse to pay against cheque – explain the probable
cases.
A: A bankers can refuse to pay against cheque,

• If the account is dormant

• If the account holder account was freeze,

• If there is no sufficient balance,

• If the account is a deceased account,

• If there is any stop payment against that account,

• If the cheque is fake,

• If the cheque is materially altered,

• If the cheque number is in the stop payment instruction,

• If the apparent tenor of the cheque was altered and didn’t give signature,

• If the drawer didn’t not give drawer signature in the front page of the cheque
and cheque was placed by a bearer,

• If the cheque is a postdated cheque which is more than 90 days,

• If the cheque is antedated cheque etc

132. What is your understanding regarding ‘Holder in Due Course’ & ‘Payment in
Due Course’?
A: ‘Holder in Due Course’

In simple terms, a Holder in Due Course is anyone who accepts a check for payment.
On the face of the check there cannot be any evidence of fraud, nor can the person
accepting the check have knowledge of any underlying fraud related to the check.
Under the UCC, the recipient of the check is an HIDC and is entitled to be paid for the
check. This is true even if the drawer placed a stop payment on the check, or if the
check was rejected at the bank as a Positive Pay exception item.

If a recipient (the Holder) is unable to negotiate the check, the Holder can sue the
drawer (the check issuer) for the full face value of the check, and get a judgment
against the drawer.
‘Payment in Due Course’
“Payment in due course” means payment in accordance with the apparent tenor of
the instrument in good faith and without negligence to any person in possession
thereof under circumstances which does not afford a reasonable ground for believing
that he is not entitled to, receive payment of the amount therein mentioned.

A: Holder in due course means a situation when from the side of Berar every things
remain ok and he expect he is ready to get money from bank. Payment in due course
means a situation when a banker Check all the apparent tenor and think everything
is ok. And banker pay it with comfort.

133. What are the documents required for opening an account of a Ltd. Company?

A: a.valid Trade licences

b.vat reg.& tin

c. Memorandum of Association

d. Certificate of incorporation

e. Certificate of commencement

f. List of director with address phone number

g. Duly adopted Resolution of the Board of Directors for opening the Account and
authorization for is operation duly certified by he Chairman / Managing Director of
the Company

134. Define: Apparent Tenor & Material Alteration.

A: Apparent Tenor means apparent direction given in the instrument. Apparent tenor
of Cheque means: date of Cheque, sum of Cheque both word and figure, name of
payee, drawer signatures.

Any alteration in the original state of a Cheque such as date, amount, payee's name,
cha the nging the word 'order' to bearer appearing after payee's name or in
endorsement is called material alteration

135. What is the liability of introducer?

A: In a significant judgment the Supreme Court has held that an introducer, without
other evidence, could not be held liable for a fraud played on the bank by an
accountholder.

136. Who can open SND Accounts?

A: Any Bangladeshi citizen can open Special Notice Deposit (SND) account.

137. Can a firm/organization can open a SB account in their name?

A: Yes, a firm or organizations can open a SB account in their name

138. What are the formalities to open an account in a mosque’s name?

A: a. Copy of constitution

b. Documents on formation of mosque committee

c. Personal information & documents of president & Secretary

d. Resolution for account operation

e. Personal info.& documents of signatories

A: Must provide all following documents:

• Resolution of governing body/Managing committee

• Personal Information & Documents of signatory

• Registration certificate from competent authority

• Personal information of list of governing body / managing committee with

designation, contact number, signature.

139. Is nominee mandatory for an account?

A: No

A: No, not mandatory. If customer wants to open an account without giving nominee
it is possible.

140. Who can be your account nominees?

A: Any Bangladeshi citizens

A: Nominee can be anyone adult or minor. It could be my family member friends

anyone.

141. How many nominees can be declared for an account?

A: Limitless
A: there is no limit for making nominee. It could be any number.

142. Where (Present/Permanent Address) to send Thanks Letter?

A: Present address.

A: Thanks letter usually send to A/c holder’s permanent address.

143. If an introducer introduces multiple accounts, will we send Thanks Letter every
time to the introducer?
A: Thanks letter send to the a/c holder’s permanent address not to the account
introducer.

144. In case of return of a Thanks Letter, what will we do?

A: We contact customer and try to physically verify the address. Otherwise, the
customer isn’t allowed to perform any transaction.

145. What will be income source document for housewife/student etc?

A: If housewife or students open an A/c then they should introduce a beneficiary
owner who has income source and valid documents of his/her income because
housewife or students doesn’t have any personal income. So, those valid income
documents of beneficiary owner of will consider as a/c holder’s income source
documents.

A: We take the income document of the beneficiary owner. And take a self-declaration
from the customer

146. What is the minimum balance with which a transactional account can be
opened?
A: Sohoz- 10/-

Aamar A/c- 5000/-

General saving-2000/-

Current- 2000/-

A: Initial deposit for current account is 2000

Initial deposit for amar account is 5000

Initial deposit for sohoj account 10 (though we encourage customer to deposit more)

147. What is the minimum balance with which a FDR can be opened?
A: taka 1 Lakh/-

A: BDT 50,000.

148. What will be payable interest rate in case of premature encashment of Term
Deposits?
A: general savings rate which is 3.25%

A: If the customer pays 12 installments, He/She will get savings rate which is 2.5%. If
not, the customer won’t get any interest rate.

149. How many PSS Accounts a person can open?

A: one

A: As many as he wants.

150. Can a firm/organization open PSS/FDR account in their name?

A: Yes they can

A: Yes.

A: Yes they can open fdr if the account is in the organization name

151. What happens if there are one or more instalment becomes overdue in case of
PSS?
A: Interest will be calculated on the paid amount and the purchased interest rate will
be applicable.

A: It will be adjusted if the total amount is paid in the next month

152. If a premature MIS is encased, what does a customer get?

A: He will get savings rate.

A: Savings rate will be calculated

153. Who is a minor?
A: A person who is below 18 years of age.

A: A person under 18 years is a minor.

154. Can a FDR amount be enhanced?

A: No. Customers must start a new scheme with the higher amount after closing the
scheme.

A: Yes

155. What is the net payable interest on a FDR?

A: Excise duty is charged below 100000 – 0, 100,000-<500,000- 150 tk,500,000-
<10,00,000 - 500tk

10,00,000< - 3000 tk and vat 15%, if tin available then 10% vat. After deducting these
charges we pay the interest to the customer.

A: Fdr amount *5.5%= gross interst-15%tax[10% for tin holder}=net inters per year

Excess duty will be cut from the net interst if it wasn’t cut

156. Is there any deduction on PSS/DRDS maturity amount?

A: Tax and excise duty is deducted from the amount.

A: 15% tax{10% if tin available}

A: -- in Pss-They account holder just pays excise duty.

--In DrDS the acc holder pays excise duty & interest on tax , If TIN is available then
they pay 10% otherwise 15%

157. How much excise duty is deductable for FDR?

A: Up to 1 lac nil

1 lac-5 lac 150

5lac-10 lac 500

A:

Tk excise duty-- tk
100001- 500000 150
 500001-1000000 500
1000001- 1 crore 3000

158. Does Excise Duty applicable for a deposit exist for a day only at Bank?
A: Yes

159. What to do in case of captured cards in ATM booth?

A: should call 16255

A: The card will be destroyed and customer will apply for card reissuance

160. What to do in cash of excess cash in ATM Booth?

A:

161. Is our SMS Banking, Internet Banking service free of cost?

A: Sms banking cost 125 tk +vat

- no, the charge is deductable on the nature of respective account

acc Charge-half yearly
Savings
Tk. 125 + VAT
Shohoj
Tk. 10 + VAT
Aamar account free

162. What is the minimum balance required for account opening?

A: Shohoj 10

Amar 5000

Savings 2000
A: Minimum 10 tk, but We motivate the account holder of ific amar acc minimum 5000
tk
A: There is no unique minimum balance required for every account. For different
accounts the amount is different. For example: Aamar Account: 5000 tk, Shohoj
Account: 10 Taka Savings A/C 2000, Current A/C 2000.

163. Can I open account without an introducer?

A: If I have a NID

A: Yes. If I have a national ID card, I can open an account without an introducer.

164. Who can be an introducer?

A: An account holder of IFIC or A Nid holder

A: Any national ID card holder of BD can be an introducer or A/C holder of IFIC bank
or local people representative like Union Member, Councilor.

165. Can I open an account without NID?

A: on that case, a introducer is needed with birth certificate/passport/Photo Id

A: Yes. With a Birth Certificate with photo and Passport. An introducer is needed in
this case.

166. Can I open more than one PSS with same terms and conditions?
A: Yes

167. How much interest is payable in case of premature encashment of PSS, FDR,
MIS etc?
A: In case of 2 years ,if pre mature encahment occurs in1 year 6 months.The acc holder
gets deal type interest rate<at present 5.5%> for 1 year and for 6 months acc holder
gets Savings rate.

A: : PSS: Less than 1 year NO interest. More than 1 year: savings rate

FDR: more than 1 month: Daily basis interest. Less than 1 month with no interest rate.
MIS: Less than 1 year no interest. More than 1 year- Savings rate
168. What are the maintenance fees of various accounts?
A: Savings account maintenance fee

• Up to Tk. 10,000 • NIL

• Tk. 10,001 – Tk. 25000 • Tk. 100.00
• Tk. 25,001 –Tk. 2,00,000 • Tk. 200.00
• Tk. 2,00,001 –Tk. 10,00,000 • Tk. 250.00
• Above 10,00,000 • Tk. 300.00

-Current Ac maintenance fee

General Payroll

A/C Maintenance Fee

TK.300+VAT Nil
(H/Y):

Shohoj ac

Maintenance charge (half yearly) Tk. 20 +

VAT

Aamar acc maintenance fee

normal payroll Corporate SND

300+ VAT free 500+ VAT

Savings A/C: Half Yearly : Up to 10k- Nill

10001 to 25000 = 100+VAT

25001 to 2 lac = 200 +Vat

2 lac 1 to 10 lac= 250 + Vat

10 Lac 1 to above = 300 + vat

Current A/C: Half Yearly: 300+Vat

Aamar A/C: Half Yearly: 300+ Vat

Shohoj A/C: Half yearly free

A: Current Account
Account Maintenance Fee (half yearly) Tk. 300 + VAT

SND Account

Account Maintenance Fee (half yearly)Tk. 500 + VAT

Saving Account

Account Maintenance Fee (half yearly)

Average balance up to Tk. 10,000

Average balance Tk. 10,001 and up to Tk. 25,000

Tk. 100 + VAT

Average balance Tk. 25,001 and up to Tk. 200,000 Tk. 200 + VAT

Average balance Tk. 200,001 and up to Tk. 1,000,000

Tk. 250 + VAT

Average balance of above Tk. 1,000,000

Tk. 300 + VAT

169. How much excise duty is yearly deductible for an account?

A: Upto 1 lac= free

1 lac to 5 lacs = 150

5 Lac to 10 lacs = 500

10 Lac to 1 Crore = 3000

1 Crore to 5 Crore = 15000

More than 5 crores = 40000

A: There are different slabs:

0-10000= nil

10001-5,00,000 = 150

500001- 10,00,000 = 500

10,00,001- 1,00,00,000= 3000

10,00,001- 50,00,000= 15,000

50,00,001 and above = 40,000

170. If an account exists for a single day, is excise duty applicable?
A: yes. But less than one lac N/A

A: Excise duty will be applicable even if an account exists for a single day.

171. Can a PSS be opened using the spouse account as mother account?
A: Yes.

A: PSS can not be opened its using the spouse account as mother account. But if the
pensioner dies, in that case the spouse account can be the mother adeducted.

172. Can a PSS be opened in the name of a firm?

A: No.

173. Can I open an account without nominee specification?

A: Yes.

A: Yes, we can! If the customer doesn’t want to keep any nominee we can open his/her
account.

174. How many nominees we can declare at maximum?

A: According to the AC holder. There is no limit.

A: There is no limitation in the number of nominees.

A: As many as the account holder wants

175. In case of Joint account, how many persons can exist as Joint Account Holders
at maximum?
176. Does an officer can introduce an account?

A: Yes, an officer can introduce an account.

A: Yes, if he has a national id card

177. Is it mandatory to introduce a CD Account by another CD Account holder?

A: Yes, in case of a CD account it is mandatory.
178. Is it compulsory to use seal in a CD account?
A: If the CD is of an individual person, then it is not required. But if the CD is of a
business institution or farm then seal is mandatory.

179. Is there any deduction from maturity value of DRDS, PSS?

A: Excise duty and source tax on his interest amount [with tin 10%, without tin 15%]
will be deducted.

A: Yes

180. When does an account become inactive?

A: When there is no transaction in an account for 2 years, then the account becomes
inactive.

A: No transaction from customers end for two years

A: If there is no transaction by customer for two years.

181. How Many days it takes to receive a cheque book for an account?
A: 7-10 days

A: It takes 2-3 days but because of courier services it can take some more days.

182. Can anyone withdraw money without a cheque book?

A: Yes, by transfer to another account who has cheque book or by atm card

A: Yes with the help of debit card and shohoj account pay slip

183. Can an infant be declared as nominee?

A: Yes

A: Yes but legal guardian must be mentioned. However legal guarding cannot be the
account holder himself but others.
184. Can a friend be nominee of an account holder?
A: Yes

A: Anyone with NID can be the nominee.

185. Who is a minor?

A: A person whose age is less than 18 years

A: a minor is a person who does not have his own NID.

186. What documents we can receive as proof of income source in case of housewife,
student?
A: Self declareation form

A: If the housewife or student do not earn any money then the actual source of fund
should be mentioned as beneficiary owner and his/her proof of income source should
be attached. But if the housewife or student is a earing person and does not have any
documents then they have to provide a self-declaration of their income source but in
that case this type of account should be monitored carefully.

187. What are the documents required to open an account in the name of
Mosjid/Madrasa?
A: A copy of mosjid committee’s Decisions Pertinent to opening an account in our
bank must be submitted, where account maintainers names are mentioned too. It’s
better to make sure the resolution is attested with any respected persons like mayor,
chairman etc.

A: 1. Resolution of G. Body/ MC for opening Bank A/C

2. Personal info. & doc of signatories

3. Registration certificate from competent authority

4. Personal info & list of-members of Governing Body/ Managing Committee

with designation, contact number, identification no, signature and identification
documents

188. In case of receiving TIN certificate, should we also collect the last tax paid
receipt?
A: No. We dont need any tax payment receipt but a copy of Tin certificate only
A: It is not mandatory to collect the last tax paid receipt.

189. If an auto renewable FDR is encashed mistakenly on maturity date, what can
we do?
A: If it is encashed with the permission of Account holder then its not mistakes even
if the FDR is auto renewal. Moreover, Encasement cant be undone. An officer cant
encash an FDR unless the customer ask. Finally, if an auto renewal FDR is encashed
on demand of customer on maturity date then That FDR is paid & closed successfully.

A: In case of FDR encashment mistakenly we should inform the customer as early as

possible and apologize to the customer. Then we should open another FDR as early
as possible.

190. Where should we send the thanks letter to – present or permanent address?
A: Present address

191. If a thanks letter is returned undelivered, what can we do?

A: A authorised officer of the branch must visit the address physically.

A: At first we need to talk with the customer then we should go for contact point
verification.

192. In case of one, two or three defaults in monthly payment of PSS instalments,
what happens?
A: If a customer fails to pay his instalments up-to three times in a row then his next
instalments will be systematically adjusted and paid with next instalments but he will
not get interest on these missing instalments. Interest will be counted on only
successfully paid(on time) instalments.

A: In that case there is no penalty . When the PSS account have sufficient money for
installation then the money is cut automatically.

A: Matured value of PSS will be affected Proportionately

193. What is the minimum value a FDR can be opened for?

A: 50K
A: 20K
194. How the interest of SB, SSP, SND etc. is calculated?
A: Semi-annually, but monthly interest will be calculated on the basis of per weekly
withdrawal. For example, if any customer withdraws more than twice in a week he
won't be entitled for monthly interest.

195. Is account statement free twice in a year?

A: No, It’s not free.
A: Yes, the statement free twice in a year but the statement will send to customer’s
address.

196. Who, up to which amount, will cancel a cheque?

A: In case of cheque cancellation
Upto 50k- TSO
50k-10 lac – TSO and CSO
10lac and above TSO, CSO and BM

A: 1) Less Than 50 Thousands- TSO/STSO/CSO/CSM/BM -singly

2)More Than 50 Thousands- TSO + STSO/CSO/CSM/BM –jointly

3) More Than 500 Thousands- TSO + STSO/CSO/CSM+CSM/BM – jointly with

CSM/BM

197. What to do at the end of day if the printer isn’t functioning and reports cannot
be printed?
A: If the printer is not working then at first we need to try to repair it but if the repair
is not possible then we have to contact with the IP section and send them email.

A: If the printer does not work properly a phone call has to be performed towards IT
center. Save each and every file in a respective folder. Files of FB equation has to be
saved by performing screen shot. But in most of the cases FB equation files like
denomination, transaction summary etc can be recovered on next working day.

198. What to do in case of a forged note?

A: At first we need to mark the note as fake and then the person who has given the
note should be taken under legal process.
A: In case of forged note we write ‘fake note’ with red pen in the note in on side and
other side we will provide the provider’s name address phone number.

A: We will write “FORGED NOTE” by red color pen on the one side of forged note
and name, address, mobile number of the provider of the forged note on the other
side. But when it seems to me that the provider is not involved with this, I will request
the customer to destroy the note himself.

199. What is the last time we can send an excess cash email to Head Office?
A: After all the transactions completed

A: After the regular transaction period when we don’t have much office time and we
see that cash in safe exceeds the vault limit, we can send an excess cash email to Head
Office.

200. What to do in case of shortfall or excess cash?

A: In case of excess cash or shortfall cash, we have to mail the Currency management
department and we have to initiate request through Cash Requisition Dash Board.

A: in case of shortfall or excess cash, we have to mail to Currency Management

department and we have to initiate request through Cash Requisition Dash Board.

200. What to do in case of shortfall or excess cash?

A: In case of excess cash or shortfall cash, we have to mail the Currency

management department and we have to initiate request through Cash Requisition

Dash Board.

A: in case of shortfall or excess cash, we have to mail to Currency Management

department and

we have to initiate request through Cash Requisition Dash Board.

201. Is it ok to write the cheque or deposit slip on behalf of an illiterate customer?

A: Yes, we can write according to his/her instruction but the signature have to be

done by Customer.

A: Yes, it is ok to write the cheque or deposit slip on behalf of an illiterate customer

but according

to his instruction.

202. Is there any scope to waive charges for account statement or any other
charges?

A: Yes, Preferential Customers are allowed for this Facilities.

A: Yes, there is an option to waive charges for account statement or any other charges.

203. Is local arrangement (rent a car) for cash remittance between two banks

branches fall under insurance coverage?

A: local arrangement (rent a car) for cash remittance between two bank branches

is not fall under insurance coverage.

A: Local arrangement (rent a car) for cash remittance between two bank branches is
not under

insurance coverage.

204. What to do when somebody talks in mobile in front of counter?

A: When somebody talks in mobile in front of counter, I will politely tell him to sit
down on

chair and talks to phone and give some space to other customers.

A: I will request him to talk in mobile at lobby and give space for another customer.

A: When somebody talks in mobile in front of counter, he/she would be requested

not do this. If he has emergency phone call he/she would be requested politely to go
away from counter.

205. Is denomination mandatory for cheque payment or cash receive?

A: Yes, denomination mandatory for cheque payment or cash receives.

A: Yes, it is mandatory for cheque payment or cash receive.

206. What to do if someone wants to deposit lot of coins?

A: If someone wants to deposit lot of coins, I will receive.

A: I am bound to receive.
207. When to use revenue stamps for payment vouchers/instruments?

A: If utility bill is above 400 TK then we have to use revenue stamps for payment

vouchers/instruments.

A: In the case of receiving tax, fees or bill, revenue stamps are used.

208. What to do if you have no stamps in stock but to receive utility bills?

A: Immediately manage it from nearest source or from another bank.

A: We will collect utility bills without stamps. And at the end of the day, we will not
transfer

stamps value to stamps head.

209. What to do in case of a presentation of a large cheque over the counter without
any prior

intimation?

A: As it is a large amount cheque, we should have to take positive instructions.

A: In this term, I will request him to write down his name, address, mobile number. If
amount

exceeds Tk. 50000, I will collect his NID card (if he is not our existing customer). If
amount exceeds Tk.

500000, I will make a short KYC.

210. When will you need a confirmation email for online payment?

A: Email for Online Payment is not active now. Now for a bearer cheque, we will make
a call to

account holder instead of confirmation email.

A: Confirmation email is required only when a person is transferring his money

through BEFTN

and RTGS. The confirmation email is given to ensure the customer that his transfer
has been

completed.
211. Is it mandatory to make phone call to account holders for all bearer cheque
payment?

A: No, if the amount of cheque is above 50000 tk then it is mandatory to make phone
call to account

holders.

A: No, it is not necessary to make phone calls for all bearer transactions. Any
transaction

starting from BDT 50,001 and above requires a phone call.

212. Can a stop payment be made over the phone?

A: Yes, in that case we have to take cheque serial number.

A: No. stop payment cannot be made over the phone. The customer has to come in
person and

fill up the customer service phone to make a stop payment service.

213.If there is some shortfall in account for a cheque to be paid, can a deposit
amount there be suggested?

A: If there is some shortfall in account for a cheque to be paid, a deposit cannot be

made by the

bearer. But a deposit can be made if the account belongs to the cheque holder.

214.Can you inform a bearer/third party the balance of an account?

A: No, we cannot inform appear or third-party the balance of another person&#39; s

account. It is a complete breach of trust and agreement to the account the person
belongs to. Informing the balance of an account could result in disciplinary and legal
actions.

215. Are SMS Banking and Internet Banking services free for account?

A: Internet banking and SMS banking services are not free. Post office account is up
to 20 Taka

and for other accounts, the charge is up to 120 taka.

216.Which mobile operators are applicable for mobile banking?

A: All mobile operators are applicable for mobile banking. To be more specific, the
number of an

operator the account holder provided who opted for mobile banking is the one that is
applicable

for mobile banking.

A: Any operator of the account holder which is in the account opening form is
applicable for mobile banking.

217.What to do if a customer losses/forgets his PIN?

A: The person has to call at 16255. Alternatively, a person can come to any branch or
sub branch and make a request via Customer Service Request Form. And the request
for a new PIN will be sent through the Customer Service Experience portal.

A: He/she can call 16255or come to the nearer branch or subbranch and request for
reissuance of pin.

218.What to do for a captured card?

A: Customers need to call at 16255 to deactivate the card. In addition, he needs to

contact any

branch of IFIC Bank and inform them about the capture. After deactivating the
account, another

card will be issued to him.

219.Can a customer receive his card at a convenient branch?

A: customer will be able to receive his or her card from the branch where he initiated
a request

for an ATM card. If it is in a convenient location for him, he will be able to receive the
card with

ease.
A: Obviously, he/she can request to initiate the request to his mailing address or even
any branch convenient for him.

220.What are daily use limits of cards?

A: The daily use limit of an ATM card is up to 5 times.

A: Maximum 1lakh and highest 5times a day. But in any emergency, the customer can
request over phone to enhance the limit to the authority for that day.

221.How many charges are applicable to a card?

A: For Amar Account, the charges are 500 Tk + 75 Tk (15% Vat) And for Shohoj
Account the charges are 200Tk + 30 Tk (15% Vat)

A: Taka 500+15%vat = 575 taka.

222.What is the interest rate of a credit card?

A: The interest rate of a credit card is currently 20%.

A: 24.00%

A: 24.00%

223. Who can avail a Credit Card?

A: any solvent person who can fulfil all the dues and also, the terms and conditions of
the Bank can avail a Credit card.

A: Any Payable person who can pay all the dues of banks. Businessman and officers.

224. How much charges are applicable for lost pin, change of pin and other services?

A: taka 345 + vat.

225. What are the services one can avail through SMS and internet banking?

A: balance checking, fund transfer, bKash, Nagad and and also every notification of
debit and credit of the account etc. are the services one can have.
A: in mobile and internet banking we can have all the benefits of general banking
where money

withdrawal, balance check, SMS, fund transfer, Bkash and Nagad.

226. Is there any expiry for payment order?

A: No, but after 10years a reminder is sent for having response.

A: 10 years

227. Can anyone withdraw money without cheque?

A: Except cheque there are debit card and also the counter slip for Shohoj account to
withdraw money.

228.Is discharge by beneficiary mandatory for payment order encashment?

A: No.

A: not mandatory

A: since a pay order is issued by the bank, discharge is not needed by the beneficiary
for encashment.

229.Is Payment Order payable over the counter?

A: only deposit not payable.

A: yes, pay order is still payable over the counter.

230.Can a Payment Order be considered as a cheque?

A: Payment order is a kind of cheque so yes.

A: yes, payment order can be considered as a cheque.

231. What to do if a payment order is lost?

Ans: in that case a Police GD copy is essential and it must be sent it to bank so that
bank can issue a duplicate copy.
A: first, the bank has to be informed. After that the bank will issue a stop payment for
the payment

order that has been lost. If requested the bank will issue another payment order after
realizing charge

for it.

232.From which countries, remittance can come to our Bank?

A: those countries under western union benefits.

A: western union and UK money transfer.

233.Which number (No. of digits) indicates which remittance company?

A: 14digits Oman, 6digits IFIC money transfer, 10 digits western union, 13digit
Transfast remittance LLC USA, 12digits placid nk corporation, 16digits Xpress money
service.

234.If a customer makes a query for his incoming remittance already dispatched
from abroad, what

to do?

A: if the money sends it to account then will check the account first, If the money
transfer to the pin, then will know the pin and then check.

A: we will check if his money is here, then we will make a positive pay.

235. what is the last time a cheque can be placed for clearing?

A: high value cheque till 11.30. Regular value 12 pm.

A: 12:00 p.m for high value &amp; 12:30 for regular value

236. is it possible to encash a clearing cheque at the same day it is presented on

house?
A: yes, it is possible to encash high value cheque at the same day it is presented on
house.

A: Yes, possible if check is placed before 12:30 am

237. what are the eligible instrument for BACPS?

A: MICR instrument

238. what are the solutions for non MICR instruments?

Ans: for a non MICR instrument, the bank will send back the cheque via mail to the
respective bank and receive a MICR instrument from the bank that issued it. We will
maintain a register for it and take OBC charge of tk 135.

239. what to do for instrument coming from out of clearing zone?

A: We will maintain a register for the instrument for both High and Regular value and
put the

instrument in the vault in a trunk.

A: We registered as return in our BACH register and contract with respective

customer &amp;

inform him why his check return.

240. how much charge is realized for clearing?

A: High value -60 tk

Regular value- 10 tk.

Both included VAT.

A: For high value &amp; check amount over 5 lac -60 tk(vat included)

For regular value &amp; check amount over 5 lac- 25tk(vat included)

For regular value &amp; check amount 50000-500000 - 10 tk(vat included)

Below 50000 – free

241. A cheque written as “pay to kabir or bearer” has been crossed as “not
negotiable”- Kabir has endorsed it in favour of selim and selim again endorsed it
in favour of rana. Rana wants to cash the cheque through his account. What will be
your stand and why?

A: Since cheque has been crossed as not negotiable. So only kabir can transfer this
amount in his account. So rana can’t do that.

A: The initial payee of the cheque is Kabir or bearer. But then Kabir endorsed it in
favor of Selim and Selim Endorsed it in favor of Rana. This is a valid and proper
process. So Rana will be able to collect the money but only through his account and
then cash it from the counter by writing his own cheque.

242. A cheque written as “pay to x &amp; co. ltd. or bearer “is presented by a bearer
on cash

counter and cheque has been paid. Later on company filed a complaint. What will
be your

argument?

A: This cheque amount only transferable to that company account only. It can’t be
paid

over cash counter.

A: My argument would be that, the drawer gave clear instruction that it can be paid
to “X &amp; Co. Ltd.” Or the “Bearer”. As a banker it is our duty to follow the
instructions of the drawer. So, on cash counter the bearer was paid.

243.Define with specific example: Ante dated cheque and Stale cheque.

A: A cheque, after 6 months from its date of issue is regarded as ‘Stale’ and such a
cheque is not paid by a bank. Stale cheques are also called ‘out of date’ cheque.

A cheque bears a date earlier to the date on which the cheque is drawn but it is not
more than 6 months or 180 days. Bank generally pays an ante-dated cheque.

Example: a check is drawn on the 30th of May 2021 but if the date is written as the 1st
of September
2020, then it will be called an Stale Cheque. Supposing today is 30th of May 2021, and
a cheque is dated 13th Jan 2021, then it is an ante-dated cheque.

A: Ante dated cheque: Date of cheque earlier against placement. We are oblige to pay
if cheque date are not more than six month ago. A customer place a cheque dated
12.03.2021 on a cash counter dated 12.06.2021

Postdated cheque: A customer place a cheque dated 12.09.2021 on a cash counter dated
12.06.2021

244. Mention types of relationship between Banker & customer

A: Bailor –Bailee

Agent –Beneficiary

A: There are several types of relationships between banker and customer:

Debtor and Creditor: There is a primary relationship between Banker and customer
is debtor and Creditor. But who is what at a particular moment depends on the state
of the customer&#39;s account. If the account shows a credit balance, the banker will
be a debtor and the customer a creditor. But in case of debit balance or overdraft, the
banker will be the creditor and the customer the debtor.

Trustee and Beneficiary: The banker becomes a trustee when he accepts securities
or valuable from the customers for safe custody. the banker acts as a trustee with
regard to the balance of the amount after fulfillment of the purpose.

Principal and Agent: A Banker acts as an agent of his customer and performs a
number of agency functions e.g the bankers collect cheques on his behalf and makes
payment of various dues of his customer viz. insurance premium.

Pledger and Pledgee: The lender/ bank is known as pledgee whereas the borrower
is called pledger. The possession of pledged goods/ assets is with the lenders/banks
itself whereas ownership of goods/property remains with the borrower.

Hypothecator and Hypothecate (Bank- Hypothecate and Customer- Hypothecator):

The relationship between customer and banker can be that of Hypothecator and
Hypothecate. This happens when the customer hypothecates certain movable or non-
movable property or assets with the banker in order to get a loan.
245. Differentiate Demand Deposit & time deposit

A:

• Time deposits are deposited in the bank for a fixed period of time (usually for
1-5 years) On the other hand there is no specific time period for demand deposit
• In time deposit rate of interest is comparatively high than demand deposit
• Saving account, current account, aamar account &amp; sohoj account are
example of demand deposit. FDR, DPS are example of time deposit
• Debit card are issued against demand deposit but we can’t issue Debit card in
case of time deposit

A: A demand deposit is any deposit a customer makes that can be withdrawn without
notice is a

demand deposit. However, they often come with little to no interest.

Whenever a bank deposit comes with a fixed rate and term, it is considered a time
deposit. With time

deposits, customers aren’t allowed to withdraw money for a specific period of time or
he/she would pay

a penalty to get the money out.

246. Differentiate transferability & negotiability

A: Transferability gives the right to possessor of the property to transfer it to anyone

with or

without consideration on the other hand negotiability also gives the right to possessor
of

the party to transfer it to anyone but for consideration.

A: Transferability gives the right to the possessor of the property to transfer it to

anyone with or

without consideration, if he can establish that he is a true owner, and, in that capacity,
he has exercised
his right of transfer.

Negotiability also gives a right to the possessor of the property to transfer it to anyone
but for

consideration. The Negotiator is not required to establish his credentials. In

negotiability, the property is

accepted in good faith.

247.Why do we name some deposit accounts as recurring deposit? Exemplify with

respect to IFIC

Bank Ltd.

A: In Recurring Deposits, the customer deposits fixed amounts in small intervals for
a long period.

Example: Pension Savings Scheme (PSS) and IFIC Aamar Bhobishawt.

A: Deposit account other than term deposit are recurring deposit. for example,
DPS,MIS,PSS

are recurring deposit which continues in an interval period of time .

248.Bankers can sometimes refuse to pay against cheque – explain the probable
cases.

A:

On customer countermanding payment.

On receipt of a notice of customer’s death/insanity/adjudicated as a bankrupt.

Irregular / Ambiguous / materially altered.

Banker find holder’s title defective

On notice of closing account.

In case of a joint account, not signed jointly

Insufficient fund

Dormant and Inactive account

Freezed account
 Cheque serial number is not understandable or readable by Cheque Reader
Machine

Cheque presented after business hours

A:

Apparent tenor is not alright.

Debit restriction imposed for address verification.

Insufficient account balance.

No positive confirmation acquired in case of bearer cheque placement.

In case of Account freezing instruction.

If the cheque is torned.

In case of stop payment instruction.

249.Do the arithmetic and show step by step:

250.Show the calculation in case of a matured encashment of a FDR (1Y) for BDT 1
Crore only which was opened as on 10th January, 2017. What is the amount
(Principal + Interest) the customer (Having no TIN Certificate) will get after
deduction of Tax &amp; Excise Duty?

A: The interest of 1,00,00,000 taka for 1 year is (10000000*5.50)/100 = 5,50,000 taka

The tax (having no TIN Certificate) of 5,50,000 taka for 1 year is (550000*15)/100 =
82,500 taka

The excise duty on 1,00,00,000 taka is 3000. (As excise duty is 300 taka for every
1,00,000 taka)

So, after deduction of Tax and Excise Duty, the customer will get = 10000000+550000-
82500-3000

= 10,464,500 taka

A: FDR (1 Y ) = 1,00,00,000 BDT,if interest rate is 5.5 %. than,

Matured Encashment = 1,00,00,000 + 5,50,000= 1,05,50,000 BDT

Interest= 5,50,000 BDT. without TIN,Tax rate is 15% on the interest that is
5,50,000×15%=

82,500 BDT.So after Tax Subtraction = 5,50,000 - 82,500=4,67, 500 BDT

Tax &amp; Excise Duty? Answer: for One year Excise Duty is 3000 BDT.

251.Answer in details. Marks will depend on your language, the viability of points
you show. A customer has come to your end for withdrawal of a big amount
immediately. You do not have sufficient vault balance. What are all possible
options you can offer him to sort out the issue? Write in detail points.

A: First of all I would like to take some time from the customer and brief him about
the situation.

Then I will talk to the STSO’s of Sub-Branches and ask them if they can give us some
cash through

remittance. If they can’t or takes too much time, I will issue a pay order and bring
some cash from any

nearby bank. If I am unable to manage the money I will politely say to my customer
that I tried to

manage the money but it is not possible at that time and request him to come the next
day and assure

him that I will have the money ready for him.

A: In case of emergency cash requirement if that crosses vault balance then we have
Pledge

towards customer for some time to arrange the cash and request him/her to approve
some time.

Then we have to ask for cash requisition in currency management dashboard. But if it
is Possible to

arrange money in that short period of time than we have to arrange it or otherwise we
can politely

request to come on the next day.

252.Answer in details. Marks will depend on your language, the viability of points
you show. Your uncle is a retired govt. service holder. Suggest him an account to
deposit his retirement benefits with your bank showing all possible logic to prove
why he should open his account with your bank?

A: As my uncle was a retired govt. service holder, he will be getting a particular

amount of money every month after his retirement we know as “Pension”. I will
suggest him about two of our products:

Pension Saving Scheme (PSS) and IFIC Aamar Bhobishawt. Those two products are
best in the market in terms of interest rate which is 5.50%. Also, there is a credit facility
in PSS upto 95% of credit balance and 90% of credit balance on IFIC Aamar
Bhobishawt. As he is just retired, he can use the credited money to build a house or
buy a flat.

I will inform him about some other features of PSS and IFIC Aamar Bhobishawt; like
in PSS: he can receive full payment after maturity or option for a pension on monthly
basis. Pre matured Encashment:

For encashment before maturity, customer will get interest at savings rate. In IFIC
Aamar Bhobishawt: he Can receive full payment after maturity, deposit now &amp;
avail loan with attractive discount in future, up to 50% discount on loan processing
fee for new borrower.

A: As a retired govt. service holder, The pension money is valuable to him. So with a
clear approach towards him will convince him to deposit his money in bank. IFIC has
an excellent flagship account designed for most outcome and greater service with lots
of extra benefits which is only exclusive in IFIC. IFIC Aamar Account has all the
features of a current Account where interst is paid on daily basis Which is paid at the
end of the month. It has debit card feature with no charge it withdrawn from any ATM
booth. It has DPS and FDR facilities. there is also credit card facilities against Aamar
Account Over Draft.

1. A customer wants to change his signature against his account.

Answer: If a customer wants to change his/ her signature than we have to fill up a
signature Change

form where customer will reproduce his/ her previous signature and give a new
signature and

confirm it and then it will be processed in CES. And later on, it has to be updated in
SS card.
2. A customer wants to know the exact amount of interest against an FDR for BDT 1.0
Lac only for I

year.

Answer: for 1,00,000 BDT FDR(1 Y ) with interest rate 5.5% the interest amount is 5
500 BDT with

10% tax if TIN certificate available or otherwise 15% on the interset

3. A customer wants a mutilated note to be changed from your end.

Answer: Mutilated notes are torn note or two pieces note taped together or the missing
part is less

than 10% . Mutilated notes can be changed over the counter as per the Bangladesh
Bank&#39;s order. in

that case no charge is applied for change.

4. A police officer comes to your desk and ask for confidential information about an
account of a

customer

Answer : customer&#39;s information are very confidential and must be kept secret .
As an agreement

under no circumstance customer&#39;s information can not be disclosed to anyone

except Bangladesh

Bank order.

5. A cheque written as &quot;Pay to Cash or Bearer&quot; placed on your counter.

Answer: It is a common mistake done in cheque that without writing a person&#39;s

name in pay to it is

written &quot; Pay to cash or bearer&quot;. A cheque can not be honored without a
person&#39;s name. If the

account holder comes than it can be fixed with his/ her signature.

6. Prize bond under your branch&#39;s custody has won a draw.

Answer: The no . which the prize bond won has to be sent to Bangladesh Bank thr ong
any

application mentioning the lottery number.

possible logic to prove why he should open this account with your bank ?