WRONG ITEM in our system, the investigation is still ongoing and there is still no update from your seller.

Upon checking
IUpon
havechecking
followedon upthis
withtracking
our team again for
number this the
(AWB), update.
Investigation in your concern are still Ongoing.
I already made a follow up with the branch regarding with your concern.
Upon checking on this tracking number (AWB) your concerns its already been reported, and investigation is still on going. Kind
We’ll raise this concern with our support team for an investigation. Kindly keep your lines open, as one of our support or bran
Just a reminder: Be careful while shopping online to avoid being a victim of online fraud, especially if the seller's offer is signifi
We are sorry to learn that the item you received is incorrect. Please be guided that we are a courier company and we provide
We don't have any ways to know if the sender is legit or a scammer. Your the one who ordered the item and we are here as yo
I understand that you would like to hold the payment. However, we have a policy for the riders to remit the money once the p

ESCALATION
Please be informed that we already forwarded this concern to our escalation team for them to communicate with our wareho
We’ll raise this concern to our support team for an investigation. Kindly keep your lines open, as one of our regional teams wil
What I can do here is to create a report regarding the situation to prevent this kind of instance from happening again.
What I can do here is to create a report regarding the situation to prevent this kind of instance from happening again.
Please be informed that the seller will be the one to refund your payment. Kindly also coordinate with the sender.
Thank you for your patience as of now upon checking the investigation is still in progress. We will give you feedback once we r
Please be informed that we already forwarded this concern to our escalation team for them to communicate with our wareho
Please anticipate feedback directly from our specialized team via text or call within 24-48 hours. Thank you.

EMPHATHY
I understand how you feel and I’m deeply sorry about it. I’ll forward your request to the responsible department right away an
We were really sorry about what happened. This is not the kind of service that we would like you to experience. Rest assured
We apologize if our service did not meet your expectations, and we appreciate you taking the time to share your concerns. Th
We are sorry to hear that you want to cancel your order. Regarding the cancellation, we highly suggest you contact the sender

TECHNICAL ISSUE
We do apologize if you were not able to book on our website or mobile application due to system maintenance. Please bear w

DATA PRIVACY
The inability of screenshot in our application is our compliance to the Data Privacy Act of 2012 since there are information of t

NO AWB
As much as we would like to help you, we will be unable to proceed without your details. Please message us again once you ha

TRACK
For more information, visit our webpage at www.jtexpress.ph.

KEY ACCOUNT
For more information, you may visit our website at https://www.jtexpress.ph/index/message/message.html?type=FAQ

TROUBLESHOOTING
https://www.jtexpress.ph/index/index/ordernew.html
3KM DOOR TO DOOR SERVICEABLE
We do apologize for the inconvenience. But at this time we're unable to meet that request. we can only accommodate those w
Thank you for choosing J&T Express Philippines
We do apologize for the inconvenience. But at this time we're unable to meet that request. we can only accommodate those w

CLOSING
For future
It was reference,
a pleasure youyou.
serving can track the real-time status of your parcel, check the estimated shipping rate, and find the nearest
Keep safe and Have a great day.

HOLD
Would you mind me putting you on hold for a moment?
May I put you on hold while I check the status of your parcel?
We appreciate your patience for holding and apologize about the wait time.
Please wait a couple of minutes while I process your concern.
Please give me a couple of minutes to escalate your concern.

DAMAGE PARCEL
We deeply regret that your parcel received with damage. We’ll raise this concern to our support team for an investigation. Kee

COD
As of the moment, we offer Cash On Delivery (COD) for VIP accounts only. If you are interested to apply as one of our VIPs, kin

PICK-UP APPOINTMENT
To book an appointment Please click this link https://www.jtexpress.ph/ and go to "Book an Order" and then "I want to place
To book an appointment with us, simply download the J&T App, create an account, and you can place the order from there. Yo

UNLISAYA
2. Under the UnliSaya promo, the shipping fee will be based on pouch size and not the actual parcel's weight.
3. Any item that does not fit the pouches and boxes will be considered as the Client's Own Packaging Shipment.

BP/EZ
Regarding your concern, BP is for express delivery and priority but shipping rates are higher, and EZ is for regular transactions

PROHIBITED
We hope this guides you.

LOST (SPIEL)
•SENDER
We deeply apologize that your parcel with tracking number (AWB) has been lost. Please coordinate with your shipping branch
•RECEIVER
Upon checking our system, I can see that your parcels were tagged as lost and I'm sorry to hear that. Please coordinate with y
We do apologize for what happened. Upon checking, your parcels were tagged as lost. Please coordinate with your sender imm
Hi, NAME. Upon checking in your tracking number (AWB) this is already tagged as lost. Kindly coordinate with your seller for y

FALSE POD
We understand that you would like to follow up on your parcel. With regards to that, we're sorry to know that the parcel with
Upon checking, the said parcel was tagged as delivery successful by our rider. Please check if there is someone from your colle

RTS
We are deeply sorry for the inconvenience and for the false reason for the failed delivery. Certainly not the experience that w
We
Uponarechecking
deeply sorry
on ourforsystem,
the inconvenience andalready
your parcel has for the been
false reason
tagged for a failedTo
as Return delivery.
Sender.This is not the level of service that we
I suggest you reorder again for a new transaction.

FALSE PICK-UP
We understand that you would like to follow up on your pick-up service. With regards to that, we're sorry to know that your p

VIP
Feel free to reach out again if you still need our assistance. Kindly check our website at www.jtexpress.ph to track your parcel,

MARKETING
For more information, you may visit our website at https://www.jtexpress.ph/index/message/message.html?type=FAQ

Unfortunately, we can't tell you the accurate answer with regards to your concern to avoid false information po. Thank you!
For now please anticipate the feedback coming from our support team you will receive a feedback via call or text. You will also
Please be informed that we already forwarded this concern to our escalation team for them to communicate with our wareho
Rest assured that your concern will be forwarded to the branch for coordination and will request to have this parcel delivered

PROFANITY
This is your last warning. We cannot tolerate the kind of language you are using right now. We will end the session. Thank you
I truly understand your concern, but unfortunately, we cannot tolerate the kind of language you are using right now, and if yo

WITHIN
Upon checking on this tracking number (AWB), the package has already been in the (LOC).
Our delivery time frame from the (TIMEFRAME) from the date of a parcel scan on our tracking.

BEYOND
We understand that you would like to follow up on your parcel. With regards to that, we're sorry to know that your parcel wit

OUT FOR DELIVERY

Upon checking on this tracking number (AWB), the package has already been delivered and tagged as received.

IN-TRANSIT
Thank you for patiently waiting, NAME. Upon checking here your parcel is already in-transit to LOCATION. Please be advised th

According to our records, your parcel with the tracking number (AWB) was successfully delivered.
If you need further assistance, please do not hesitate to send us a message.

SHOPEE CUSTOMER SERVICE

Monday to Friday (7:00 AM to 7:00 PM)
Saturday to Sunday (9:00 AM to 6:00 PM)

CHANGE ADDRESS
We understand that you would like to change your delivery address. With regards to that, we regret to inform you that we ca

FOLLOW UP on this tracking number (AWB), the Investigation in your concern are still Ongoing.
Upon checking
I already made a follow up with the branch regarding with your concern.
Upon
Upon checking
checking on thissystem,
in our trackingthe
number (AWB) your
investigation is stillconcerns
ongoingits
andalready been
there is still reported,
no updateand investigation
from your seller.is still on going. Kind
I have followed up with our team again for this update.

COUNTRY
If you have an inquiry or concern that needs to be addressed, please contact J&T Express in your country so they can assist yo

ALLOWABLE
We do apologize for the inconvenience. As long as the size of the item would not exceed 1.5 meters, equivalent to 150 centim

LIMITED POUCHES
https://www.jtexpress.ph/index/message/message.html?type=Information

POUCHES
For more information, you may visit our website at https://www.jtexpress.ph/index/message/message.html?type=FAQ

RATES
For packages that are 6kg and above, you may calculate rates on our website at https://www.jtexpress.ph/index/query/query

NO ORDER
We are sorry for what happened. We will raise your concern with our involved branch. Please be advised if you are not expecti

MISROUTED
We apologize that the parcel has been brought to the wrong location. Please don’t worry as we’ve checked the status of the it

PROMPT
In case, po na may 30 seconds po na prompt don't worry po, it will not close while I am checking my resources. Thank you.

PAYMENT ON HOLD
I understand that you would like to hold the payment. However, we have a policy for the riders to remit the money once the p

ALREADY AT THE BRANCH

Currently, your parcel is at the delivery branch. It should be out for delivery within 24 hours.
Your parcel is in transit to the (deliverybranchname). Once it arrives, it should be out for delivery within 24 hours
• CUSTOMER ASKING FOR STATUS >
I understand you want to know the status of your parcel. No worries, let me help you with that.
• CUSTOMER RECEIVED A WRONG ITEM >
I'm sorry to know that you received a wrong item. No worries, let me help you.
• FOLLOW UP CONCERN >
I understand you're following up on this concern. No worries, let me check it for you.
• NO UPDATE YET >
I'm sorry to know that you haven't received any updates yet. Let me check this for you.
• ASKING REGARDING THE STATUS(PROBLEMATIC) OF THE PARCEL >
I understand that you are worried about your parcel. No worries; let me help you with that.
• WILL FORWARD THE CONCERN TO BRANCH >
Rest assured that your concern will be forwarded to the branch for coordination.
Rest assured that your concern will be forwarded to the branch for coordination and we will do our best to deliver y
• COMPLAIN/INQUIRY ABOUT THE RIDER >
I understand that you have an inquiry about our rider. No worries, let me assist you with that.
• CUSTOMER ASKING FOR EXACT DELIVERY DATE >
Apologies, but due to limited access on our end, we are unable to promise you the exact date or time of the deliver
• APOLOGIES FOR CONFUSION >
Apologies for the confusion and the inconvenience this has caused you.
• CUSTOMER ASKING FOR VANCANCY/APPLY >
I understand that you want to know about our hiring and vacancies. Let me help you with that.
• INQUIRY >
I understand that you have an inquiry. No worries; let me assist you with that.
• CUSTOMER WANT TO RECEIVE THE PARCEL/REQ EXPEDITE >
I understand that you want to receive your parcel soon. Let me check this out for you.
• CUSTOMER ASKING IF THEIR PARCEL WILL BE DELIVERED TODAY >
I understand that you want to know if your parcel will be delivered today. Let me check this out for you.
• CUSTOMER ASKING FOR SHIPPING RATES >
I understand that you want to know our shipping rates. Let me check this out for you.
• RESPONSE FOR SHIPPING RATES >
Thank you for patiently waiting, (name). Upon checking, the estimated shipping fee for (KG) is (XXX) pesos.
• CUSTOMER ASKING IF THEY CAN PICK UP THEIR PARCEL >
I understand that you want to know if you can pick up your parcel. Let me check this out for you.
• SENDER I NQUIRE REGARDING THEIR PARCEL/S FOR PICK UP >
I understand that you are worried and inquiring about the pickup of your parcel. No worries, let me help you with t

○ Before we proceed, can you please provide your tracking number, name, and contact number?
○ Thank you for that information, NAME. Let me go ahead and check the status of your concern.

LIQUIDItems
Liquid PARCEL
Below 150ML - https://youtu.be/9KsObBHg4AA
Liquid Items Above 150ML - https://youtu.be/_MY4RBBr8JE
estigation is still on going. Kindly wait for the feedback from our support team.
as one of our support or branch teams will call or message you regarding this matter.
ally if the seller's offer is significantly less than the indicated retail price (SRP).
rier company and we provide pickup and delivery for our customers. With this, we suggest reaching out to the sender or the platform whe
the item and we are here as your courier. No worries we will do our best to help with your concern and get a refund.
to remit the money once the parcel has been successfully delivered. No worries, we have a dedicated team who will look into this for you

ommunicate with our warehouse for follow up. Rest assured that action will be taken regarding this matter. we humbly bear with us for th
one of our regional teams will call or message you regarding this matter.
rom happening again.
rom happening again.
e with the sender.
ll give you feedback once we received an update
ommunicate with our warehouse for follow up. Rest assured that action will be taken regarding this matter. we humbly bear with us for th
Thank you.

ible department right away and try to correct this as soon as possible.
u to experience. Rest assured that we will do everything we can to improve our service to our valued customer like you and we will do eve
me to share your concerns. This will serve as one of our pointers on how we can better improve our services and provide a quality logistics
uggest you contact the sender/shopping platform regarding this matter to support your complaint as they are the ones who directly trans

m maintenance. Please bear with us. With this, you may book your parcel by calling our hotline at (02) 8911 1888. Thank you.

ince there are information of the sender and receiver.

message us again once you have the information needed for us to assist you accordingly. You may also visit our website at www.jtexpress

essage.html?type=FAQ
can only accommodate those within 3 km from the branch.

can only accommodate those within 3 km from the branch.

ping rate, and find the nearest shipping branch in your area at (https://www.jtexpress.ph/). You may also download the J&T Express applic

team for an investigation. Keep your lines open, as one of our Regional teams will call or message you regarding this matter. Progress is e

o apply as one of our VIPs, kindly click on this link to apply: https://www.jtexpress.ph/index/join/vipjoin.html. You may also contact or vis

er" and then "I want to place an order" then just create a account using your Mobile Number or your Email address.
place the order from there. You may also click this link to start: https://www.jtexpress.ph/index/index/ordernew.html

rcel's weight.
aging Shipment.

d EZ is for regular transactions with regular rates only.

ate with your shipping branch immediately and file an incident report for this to be acknowledged. You will be filling out the necessary for

that. Please coordinate with your sender immediately for your concern to be raised. Please be advised that the sender will coordinate wit
oordinate with your sender immediately. The sender will coordinate with the shipping branch and fill out the necessary forms to proceed w
ordinate with your seller for your refund.

y to know that the parcel with tracking number (AWB) is not received but tagged as delivered. We will coordinate this matter with our sup
ere is someone from your colleagues, family or relatives who received the parcel on your behalf.

nly not the experience that we want you to have but no worries we will coordinate this with the concerned branch for investigation. Kindl
ot the level of service that we want our customers like you to experience. In line with this, we will forward this matter to the concerned br

e're sorry to know that your parcel with tracking number has not yet been picked up. We will endorse this to our support team and advis

xpress.ph to track your parcel, or you may also contact our 24/7 hotline at ((02) 89111888 for further assistance.

essage.html?type=FAQ

information po. Thank you!

ck via call or text. You will also receive a feedback within 24-48 hours. Thank you
ommunicate with our warehouse for follow up. Rest assured that action will be taken regarding this matter. we humbly bear with us for th
t to have this parcel delivered as soon as possible.

will end the session. Thank you.

are using right now, and if you continue to use this language, I will be forced to end this conversation.

y to know that your parcel with waybill (AWB) has been delayed. We will make a follow-up to the branch that is currently handling the par

ed as received.

OCATION. Please be advised that the delivery timeframe from TIMEFRAME from the date of a parcel pick-up scan on our tracking.

d.
gret to inform you that we cannot accept requests for changing of address since we follow what was encoded in the system. In addition,

estigation is still on going. Kindly wait for the feedback from our support team.

r country so they can assist you properly.

ters, equivalent to 150 centimeters, and a maximum weight of 50 kilograms, this is acceptable for shipping.

essage.html?type=FAQ

express.ph/index/query/query

e advised if you are not expecting any packages to be delivered. Kindly refuse or disregard if there is a parcel that will come or even a mess

ve checked the status of the item it is now in transit to the correct branch who will handle the delivery of your parcel. Once again, we are

my resources. Thank you.

to remit the money once the parcel has been successfully delivered. No worries, we have a dedicated team who will look into this for you

y within 24 hours
we will do our best to deliver your parcel as soon as possible.

act date or time of the delivery of your parcel. However, we will do our best to deliver your parcel as soon as possible.

ck this out for you.

or (KG) is (XXX) pesos.

out for you.

worries, let me help you with that.

nd contact number?
tus of your concern.
 he sender or the platform where you ordered the item. Thank you for your kind understanding.

who will look into this for you and rest assured that this will be addressed accordingly.

we humbly bear with us for the delay and inconvenience causes you.

we humbly bear with us for the delay and inconvenience causes you.

mer like you and we will do everything we can to make sure this doesn’t happen again.
and provide a quality logistics service to our customers. Once again, we are sorry for the inconvenience we have caused you and we hope
re the ones who directly transacted with J&T. Thank you.

1888. Thank you.

our website at www.jtexpress.ph or call our hotline at (02) 8911-1888. Thank you.
 wnload the J&T Express application by simply scanning the QR Code provided on the website. Once again, this is Erika. Thank you for cont

rding this matter. Progress is expected within 3 to 5 working days.

ml. You may also contact or visit the nearest branch and get in touch with the branch supervisor.

be filling out the necessary forms to proceed with the claims process. We’ll raise this concern to our support team for an investigation.

the sender will coordinate with the shipping branch and file an incident report and fill up necessary forms which proceed with the claims p
necessary forms to proceed with the claims process. We’ll raise this concern with our support team for investigation. Keep your lines ope

inate this matter with our support team to investigate the situation.
branch for investigation. Kindly anticipate feedback within 24 to 72 hrs.Is there anything else I can help you with?I understand you want to
his matter to the concerned branch for proper action regarding the rider's wrongdoing. A proper sanction will be implemented after the in

o our support team and advise for a priority pick-up. We appreciate your patience and understanding.

we humbly bear with us for the delay and inconvenience causes you.

at is currently handling the parcel to expedite the delivery.

scan on our tracking.

ed in the system. In addition, different freight fee applies to different areas and regions.

that will come or even a message that will come to you. Keep your lines open for possible feedback from the branch.

ur parcel. Once again, we are truly sorry for the delay.

who will look into this for you and rest assured that this will be addressed accordingly.
have caused you and we hope to offer you better services in the future.
his is Erika. Thank you for contacting J&T Express Philippines. Have a great day ahead.

team for an investigation.

hich proceed with the claims process. In my end, I will raise this concern with our support team for investigation. Please keep your lines op
estigation. Keep your lines open, as one of our regional teams will call or message you regarding this matter.
with?I understand you want to know the status of your concern. No worries, let me help you with that.
ll be implemented after the investigation. Once again our apologies for what happened.
ation. Please keep your lines open, as one of our support teams will call or message you for the progress of investigation. Thanks for under
nvestigation. Thanks for understanding.
•LUZON•
NCR (NATIONAL CAPITAL REGION)

NCR A: MANILA (TONDO, DIVISORIA, ETC.)

NCR B: CAMANAVA (CALOOCAN, MALABON, NAVOTAS VALENZUELA)
NCR CENTRAL: QUEZON CITY, CUBAO, MANDALUYONG, MARIKINA, PASIG, SAN JUAN
NCR SOUTH: LAS PINAS, MAKATI, MUNTINLUPA, PARANAQUE, PASAY, PATEROS,
TAGUIG.
SWL (SOUTHWEST LUZON)
ILOCOS NORTE, ILOCOS SUR, ABRA, LA UNION, BENGUET, PANGASINAN, TARLAC, PAMPANGA, ZAMBALES, BATAAN
NEL (NORTHEAST LUZON)
CAGAYAN, ISABELA, QUIRINO, NUEVA VIZCAYA, NUEVA ECIJA, AURORA, BULACAN, APAYAO, KALINGA, MOUNTAIN PROVINCE
SWL (SOUTHWEST LUZON)
CAVITE, BATANGAS, MINDORO, PALAWAN
SEL ( SOUTHEAST LUZON )
LAGUNA, RIZAL, QUEZON, MARINDUQUE
BSL
CAMARINES NORTE, CAMARINES SUR, ALBAY, CATANDUANES, MASBATE, SORSOGON
BALES, BATAAN

A, MOUNTAIN PROVINCE, IFUGAO

WRONG ITEM
We understand that you want to get your refund. Upon checking in our system, the investigation is still ongoing and there is sti
Upon checkingifon
We apologize youthis tracking
received number
the wrong (AWB) yourthe
item from concerns its already
seller. We’ll beenconcern
raise this reported, and
with ourinvestigation
support teamis still
for anon investigatio
going. Kind
Just a reminder: Be careful while shopping online to avoid being a victim of online fraud, especially if the seller's offer is signifi
We are sorry to learn that the item you received is incorrect. Please be guided that we are a courier company and we provide
We have no method of determining if the sender is a legitimate seller or a scammer. We are serving as your courier even if yo
I understand that you would like to hold the payment. However, we have a policy for the riders to remit the money once the p

ESCALATION
Please be informed that we already forwarded this concern to our escalation team for them to communicate with our wareho
We’ll raise this concern to our support team for an investigation. Kindly keep your lines open, as one of our regional teams wil
What I can do here is to create a report regarding the situation to prevent this kind of instance from happening again.
What I can do here is to create a report regarding the situation to prevent this kind of instance from happening again.
Please be informed that the seller will be the one to refund your payment. Kindly also coordinate with the sender.
Thank you for your patience as of now upon checking the investigation is still in progress. We will give you feedback once we r
Please be informed that we already forwarded this concern to our escalation team for them to communicate with our wareho
Please anticipate feedback directly from our specialized team via text or call within 24-48 hours. Thank you.

EMPHATHY
I understand how you feel and I’m deeply sorry about it. I’ll forward your request to the responsible department right away an
We were really sorry about what happened. This is not the kind of service that we would like you to experience. Rest assured
We apologize if our service did not meet your expectations, and we appreciate you taking the time to share your concerns. Th
We are sorry to hear that you want to cancel your order. Regarding the cancellation, we highly suggest you contact the sender

TECHNICAL ISSUE
We do apologize if you were not able to book on our website or mobile application due to system maintenance. Please bear w

DATA PRIVACY
The inability of screenshot in our application is our compliance to the Data Privacy Act of 2012 since there are information of t

NO AWB
As much as we would like to help you, we will be unable to proceed without your details. Please message us again once you ha

TRACK
For more information, visit our webpage at www.jtexpress.ph.

KEY ACCOUNT
For more information, you may visit our website at https://www.jtexpress.ph/index/message/message.html?type=FAQ

TROUBLESHOOTING
https://www.jtexpress.ph/index/index/ordernew.html
3KM DOOR TO DOOR SERVICEABLE
We do apologize for the inconvenience. But at this time we're unable to meet that request. we can only accommodate those w
Thank you for choosing J&T Express Philippines
We do apologize for the inconvenience. But at this time we're unable to meet that request. we can only accommodate those w

CLOSING
For future
It was reference,
a pleasure youyou.
serving can track the real-time status of your parcel, check the estimated shipping rate, and find the nearest
Keep safe and Have a great day.

HOLD
Would you mind me putting you on hold for a moment?
May I put you on hold while I check the status of your parcel?
We appreciate your patience for holding and apologize about the wait time.
Please wait a couple of minutes while I process your concern.
Please give me a couple of minutes to escalate your concern.

DAMAGE PARCEL
We deeply regret that your parcel received with damage. We’ll raise this concern to our support team for an investigation. Kee

COD
As of the moment, we offer Cash On Delivery (COD) for VIP accounts only. If you are interested to apply as one of our VIPs, kin

PICK-UP APPOINTMENT
To book an appointment Please click this link https://www.jtexpress.ph/ and go to "Book an Order" and then "I want to place
To book an appointment with us, simply download the J&T App, create an account, and you can place the order from there. Y

UNLISAYA
2. Under the UnliSaya promo, the shipping fee will be based on pouch size and not the actual parcel's weight.
3. Any item that does not fit the pouches and boxes will be considered as the Client's Own Packaging Shipment.

BP/EZ
Regarding your concern, BP is for express delivery and priority but shipping rates are higher, and EZ is for regular transactions

PROHIBITED
We hope this guides you.

LOST (SPIEL)
•SENDER
We deeply apologize that your parcel with tracking number (AWB) has been lost. Please coordinate with your shipping branch
•RECEIVER
Upon checking our system, I can see that your parcels were tagged as lost and I'm sorry to hear that. Please coordinate with y
We do apologize for what happened. Upon checking, your parcels were tagged as lost. Please coordinate with your sender imm
Hi, NAME. Upon checking in your tracking number (AWB) this is already tagged as lost. Kindly coordinate with your seller for y
FALSE POD
We understand that you would like to follow up on your parcel. With regards to that, we're sorry to know that the parcel with
We appreciate your time bringing in your concern to our attention and we are sorry to learn that the parcel is not yet received
Upon checking, the said parcel was tagged as delivery successful by our rider. Please check if there is someone from your colleagues, famil

RTS
We are deeply sorry for the inconvenience and for the false reason for the failed delivery. Certainly not the experience that w
We
Uponarechecking
deeply sorry
on ourforsystem,
the inconvenience andalready
your parcel has for the been
false reason
tagged for a failedTo
as Return delivery.
Sender.This is not the level of service that we
I suggest you reorder again for a new transaction.

FALSE PICK-UP
We understand that you would like to follow up on your pick-up service. With regards to that, we're sorry to know that your p

VIP
Thank you for messaging J&T Express Philippines!DTI/BIR/SEC registered company Name:Online Shop Name (if any):Name of A

MARKETING
For more information, you may visit our website at https://www.jtexpress.ph/index/message/message.html?type=FAQ

ESCALATION
Unfortunately, we can't tell you the accurate answer with regards to your concern to avoid false information po. Thank you!
For now please anticipate the feedback coming from our support team you will receive a feedback via call or text. You will also
Please be informed that we already forwarded this concern to our escalation team for them to communicate with our wareho
Rest assured that your concern will be forwarded to the branch for coordination and will request to have this parcel delivered

PROFANITY
This is your last warning. We cannot tolerate the kind of language you are using right now. We will end the session. Thank you
I truly understand your concern, but unfortunately, we cannot tolerate the kind of language you are using right now, and if yo

WITHIN
Upon checking on this tracking number (AWB), the package has already been in the (LOC).
Our delivery time frame from the (TIMEFRAME) from the date of a parcel scan on our tracking.

BEYOND
We understand that you would like to follow up on your parcel. With regards to that, we're sorry to know that your parcel wit

OUT FOR DELIVERY

Upon checking on this tracking number (AWB), the package has already been delivered and tagged as received.

IN-TRANSIT
Thank you for patiently waiting, NAME. Upon checking here your parcel is already in-transit to LOCATION. Please be advised th

DELIVERED
According to our records, your parcel with the tracking number (AWB) was successfully delivered.
If you need further assistance, please do not hesitate to send us a message.

SHOPEE CUSTOMER SERVICE

n is still ongoing and there is still no update from your seller. I have followed up with our team again for this update.
estigation
upport teamis still
for anon investigation.
going. Kindly wait forkeep
Kindly the feedback
your linesfrom
open,our
as support team.
one of our support or branch teams will call or message you regarding thi
ally if the seller's offer is significantly less than the indicated retail price (SRP).
rier company and we provide pickup and delivery for our customers. With this, we suggest reaching out to the sender or the platform whe
ving as your courier even if you are the one who ordered the item. No worries, we'll try everything we can to address your issue and obtai
to remit the money once the parcel has been successfully delivered. No worries, we have a dedicated team who will look into this for you

ommunicate with our warehouse for follow up. Rest assured that action will be taken regarding this matter. we humbly bear with us for th
one of our regional teams will call or message you regarding this matter.
rom happening again.
rom happening again.
e with the sender.
ll give you feedback once we received an update
ommunicate with our warehouse for follow up. Rest assured that action will be taken regarding this matter. we humbly bear with us for th
Thank you.

ible department right away and try to correct this as soon as possible.
u to experience. Rest assured that we will do everything we can to improve our service to our valued customer like you and we will do eve
me to share your concerns. This will serve as one of our pointers on how we can better improve our services and provide a quality logistics
uggest you contact the sender/shopping platform regarding this matter to support your complaint as they are the ones who directly trans

m maintenance. Please bear with us. With this, you may book your parcel by calling our hotline at (02) 8911 1888. Thank you.

ince there are information of the sender and receiver.

message us again once you have the information needed for us to assist you accordingly. You may also visit our website at www.jtexpress

essage.html?type=FAQ
can only accommodate those within 3 km from the branch.

can only accommodate those within 3 km from the branch.

ping rate, and find the nearest shipping branch in your area at (https://www.jtexpress.ph/). You may also download the J&T Express applic

team for an investigation. Keep your lines open, as one of our Regional teams will call or message you regarding this matter. Progress is e

o apply as one of our VIPs, kindly click on this link to apply: https://www.jtexpress.ph/index/join/vipjoin.html. You may also contact or vis

er" and then "I want to place an order" then just create a account using your Mobile Number or your Email address.
place the order from there. You may also click this link to start: https://www.jtexpress.ph/index/index/ordernew.html

rcel's weight.
aging Shipment.

d EZ is for regular transactions with regular rates only.

ate with your shipping branch immediately and file an incident report for this to be acknowledged. You will be filling out the necessary for

that. Please coordinate with your sender immediately for your concern to be raised. Please be advised that the sender will coordinate with
oordinate with your sender immediately. The sender will coordinate with the shipping branch and fill out the necessary forms to proceed w
ordinate with your seller for your refund.
y to know that the parcel with tracking number (AWB) is not received but tagged as delivered. We will coordinate this matter with our sup
t the parcel is not yet received.
eone from your colleagues, family or relatives who received the parcel on your behalf.

nly not the experience that we want you to have but no worries we will coordinate this with the concerned branch for investigation. Kindl
ot the level of service that we want our customers like you to experience. In line with this, we will forward this matter to the concerned br

e're sorry to know that your parcel with tracking number has not yet been picked up. We will endorse this to our support team and advise

Shop Name (if any):Name of Authorized Signatory:Designation/Position of the Authorized Signatory:Mobile #Email AddressOffice Address

essage.html?type=FAQ

information po. Thank you!

ck via call or text. You will also receive a feedback within 24-48 hours. Thank you
ommunicate with our warehouse for follow up. Rest assured that action will be taken regarding this matter. we humbly bear with us for th
t to have this parcel delivered as soon as possible.

will end the session. Thank you.

are using right now, and if you continue to use this language, I will be forced to end this conversation.

y to know that your parcel with waybill (AWB) has been delayed. We will make a follow-up to the branch that is currently handling the par

ed as received.
OCATION. Please be advised that the delivery timeframe from TIMEFRAME from the date of a parcel pick-up scan on our tracking.

d.
 or message you regarding this matter.

he sender or the platform where you ordered the item. Thank you for your kind understanding.
o address your issue and obtain a reimbursement.
who will look into this for you and rest assured that this will be addressed accordingly.

we humbly bear with us for the delay and inconvenience causes you.

we humbly bear with us for the delay and inconvenience causes you.

mer like you and we will do everything we can to make sure this doesn’t happen again.
and provide a quality logistics service to our customers. Once again, we are sorry for the inconvenience we have caused you and we hope
re the ones who directly transacted with J&T. Thank you.

1888. Thank you.

our website at www.jtexpress.ph or call our hotline at (02) 8911-1888. Thank you.
 wnload the J&T Express application by simply scanning the QR Code provided on the website. Once again, this is Erika. Thank you for cont

rding this matter. Progress is expected within 24-48hrs.

ml. You may also contact or visit the nearest branch and get in touch with the branch supervisor.

be filling out the necessary forms to proceed with the claims process. We’ll raise this concern to our support team for an investigation.

he sender will coordinate with the shipping branch and file an incident report and fill up necessary forms which proceed with the claims p
necessary forms to proceed with the claims process. We’ll raise this concern with our support team for investigation. Keep your lines ope
 inate this matter with our support team to investigate the situation.

branch for investigation. Kindly anticipate feedback within 24 to 48 hrs.

his matter to the concerned branch for proper action regarding with your concern. Once again our apologies for what happened.

o our support team and advise for a priority pick-up. We appreciate your patience and understanding.

#Email AddressOffice AddressPick-up LoationProduct/Item to be shippedAve. # of parcels (daily)Average weight of the parcelsCurrent Pro

we humbly bear with us for the delay and inconvenience causes you.

at is currently handling the parcel to expedite the delivery.

scan on our tracking.
have caused you and we hope to offer you better services in the future.
his is Erika. Thank you for contacting J&T Express Philippines. Have a great day ahead.

team for an investigation.

hich proceed with the claims process. In my end, I will raise this concern with our support team for investigation. Please keep your lines op
estigation. Keep your lines open, as one of our regional teams will call or message you regarding this matter.
 for what happened.

eight of the parcelsCurrent ProviderTarget Delivery AreasProblems Encountered with current providerSpecial Requirement (if there's any)
tion. Please keep your lines open, as one of our support teams will call or message you for the progress of investigation. Thanks for unders
al Requirement (if there's any)Remarks/Reason why they tap J&TYou can also use this link https://www.jtexpress.ph/index/join/vipjoin.htm
vestigation. Thanks for understanding.
press.ph/index/join/vipjoin.htmlFeel free to reach out again if you still need our assistance. Kindly check our website at www.jtexpress.ph
website at www.jtexpress.ph to track your parcel, or you may also contact our 24/7 hotline at ((02) 89111888 for further assistance.
88 for further assistance.
TRACK VIP
https://www.jtexpress.ph/index/query/gzquery.html
https://www.jtexpress.ph/index/join/vipjoin.html

BRANCH INTERNATIONAL TRACKER

https://www.jtexpress.ph/index/query/xzwd.html
https://parcelsapp.com/en/tracking/XSM000007695930

SHIPPING DAYS
https://www.jtexpress.ph/index/query/shipping.html

RATES
https://www.jtexpress.ph/index/query/query.html