Thanks to visit codestin.com
Credit goes to www.scribd.com

Scribd
Upload
26 views2 pages

Activity 1

The document outlines 7 principles of Total Quality Management: 1) Customer focus - understanding customer needs to meet and exceed their expectations. 2) Total employee commitment - all employees must be committed to goals through proper training and resources. 3) Process approach - adhering to processes ensures consistency and speed. 4) Integrated system - interconnecting departments with horizontal processes so all understand objectives. 5) Strategic and systematic approach - managing interrelated processes as a system increases efficiency. 6) Continual improvement - continuously finding ways to improve and adapt to shifting customer needs. 7) Fact-based decision-making - analysis and data lead to better informed decisions.

Uploaded by

Mark Anthony Estera
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
26 views2 pages

Activity 1

The document outlines 7 principles of Total Quality Management: 1) Customer focus - understanding customer needs to meet and exceed their expectations. 2) Total employee commitment - all employees must be committed to goals through proper training and resources. 3) Process approach - adhering to processes ensures consistency and speed. 4) Integrated system - interconnecting departments with horizontal processes so all understand objectives. 5) Strategic and systematic approach - managing interrelated processes as a system increases efficiency. 6) Continual improvement - continuously finding ways to improve and adapt to shifting customer needs. 7) Fact-based decision-making - analysis and data lead to better informed decisions.

Uploaded by

Mark Anthony Estera
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

1.

Customer focus

The first of the Total Quality Management principles puts the focus back on the people buying your
product or service. Your customers determine the quality of your product. If your product fulfills a need
and lasts as long or longer than expected, customers know that they have spent their money on a quality
product.

When you understand what your customer wants or needs, you have a better chance of figuring out how
to get the right materials, people, and processes in place to meet and exceed their expectations.

2. Total employee commitment

You can’t increase productivity, processes, or sales without the total commitment of all employees. They
need to understand the vision and goals that have been communicated. They must be sufficiently
trained and given the proper resources to complete tasks in order to be committed to reaching goals on
time.

3. Process approach

Adhering to processes is critical in quality management. Processes ensure that the proper steps are
taken at the right time to ensure consistency and speed up production.

4. Integrated system

Typically a business has many different departments, each with their own specific functions and
purposes. These departments and functions should be interconnected with horizontal processes that
should be the focus of Total Quality Management. But sometimes these departments and functions
operate in isolated silos.

In an integrated system, everybody in every department should have a thorough understanding of


policies, standards, objectives, and processes. Integrated systems help the company to look for continual
improvement in order to achieve an edge over the competition.

5. Strategic and systematic approach

The International Organization for Standardization (ISO) describes this principle as:

“Identifying, understanding and managing interrelated processes as a system contributes to the


organization’s effectiveness and efficiency in achieving its objectives.”
Multiple processes within a development or production cycle are managed as a system of processes in
an effort to increase efficiency.

6. Continual improvement

Optimal efficiency and complete customer satisfaction doesn’t happen in a day—your business should
continually find ways to improve processes and adapt your products and services as customer needs
shift. As previously stated, the other Total Quality Management principles should help your business
keep an eye toward continual improvement.

7. Fact-based decision-making

Analysis and data gathering lead to better decisions based on the available information. Making
informed decisions leads to a better understanding of customers and your market.

8. Communications

Everybody in your organization needs to be aware of plans, strategies, and methods that will be used to
achieve goals. There is a greater risk of failure if you don’t have a good communication plan.

You might also like