Characters:
1. Sarah - Sales Representative
2. Alex - Customer
3. Emma - Credit Analyst
4. Ryan - Warehouse Manager
5. Lisa - Shipping Coordinator
6. Mark - Billing Specialist
7. Lily - Accounts Receivable Clerk
8. Tom - General Accountant
9. Olivia - Inventory Accountant
Scene: A classroom stage with designated areas for each department - Sales, Credit, Warehouse,
Shipping, Billing, Accounts Receivable, General Accounting, and Inventory Accounting.
[The scene opens with Sarah, the Sales Representative, stationed at the Sales department. Alex, a
potential customer, approaches.]
Sarah: Good morning, Alex! How can I assist you today?
Alex: Hi, Sarah. I'm interested in purchasing some products from your company.
Sarah: Wonderful! Let's find the perfect solution for you. [They engage in a detailed discussion about
products and services.]
[After finalizing the sale, Sarah produces 4 sales order document passes it to Emma, the Credit Analyst,
to assess Alex's creditworthiness, to the customer, shipping department and to the billing department.]
Emma: Good morning, Alex. Before we proceed with your purchase, I need to conduct a credit check to
ensure we can offer you credit terms.
Alex: Sounds good, Emma. Take your time.
[Emma reviews Alex's credit history and determines his eligibility for credit terms.]
Emma: Based on our evaluation, Alex, you qualify for our credit terms. You can proceed with your
purchase.
Alex: Thank you, Emma.
[With sales order document approved by the credit department, the journey continues to the
Warehouse department, where Ryan, the Warehouse Manager, oversees inventory management.]
Ryan receives the approves sales order and check it in the warehouse inventory if there is sufficient item
to fulfill the order. (actions nalang smth).
Then Ryan transfer the good along with the sales order document to the shipping department
Ryan: Good morning, Lisa. We have an order to fulfill for Alex. Can you ensure that the products are
ready for shipment? And have you also received a sales order from the sales department
Lisa: Of course, Ryan. The sales order from the sales department matches with the quantity of goods. I'll
coordinate with the warehouse team to gather the items and prepare them for shipment.
[As Lisa prepares the shipment documents, Mark, the Billing Specialist, generates the invoice for Alex's
purchase.]
Mark: Good morning, Lily. I've prepared the invoice for Alex's order. Please ensure it's processed
promptly.
Lily: Thank you, Mark. I'll make sure to update the records and send out the invoice to Alex.
[Meanwhile, Tom, the General Accountant, oversees the financial aspects of the transaction, ensuring
compliance with accounting standards.]
Tom: Good morning, Olivia. As the products are being shipped out, let's ensure our financial records are
accurate and up-to-date.
Olivia: Absolutely, Tom. I'll reconcile the inventory records and update the system accordingly.
[As the departments work seamlessly together, Alex receives his order and the transaction is completed
successfully.]
Sarah: Alex, thank you for choosing our company. We appreciate your business and look forward to
serving you again in the future.
Alex: Thank you, Sarah, and to everyone involved in processing my order. I'm impressed with the
smooth experience.
[The scene concludes with a sense of satisfaction and teamwork among the departments, showcasing
the efficiency of the revenue cycle
[As the scene progresses, additional interactions and challenges emerge within the revenue cycle.]
[After Alice. sarah closes the deal with Bob. alex, she notices some specific customization requests.]
Sarah: Alex, before we finalize everything, are there any specific customization requests you have for
your order?
Alex: Actually, yes. I need the products to be delivered by next Friday, and I'd like a special logo printed
on them.
Sarah: Noted, Alex. I'll make sure to include that in the order details.
[Later, as Mark generates the invoice; she realizes that the requested customization might affect the
pricing.]
Mark: Sarah, I've prepared the invoice, but I noticed that the customization Alex requested might incur
additional charges. Should I include them in the invoice?
Sarah: Yes, please. Let's make sure the invoice reflects all the agreed-upon details accurately.
[Lily, while updating Alex's account, encounters a technical issue with the system.]
Lily: Mark, I'm having trouble updating Alex's account due to a system glitch. Can you check if it's
affecting other accounts as well?
Mark: Sure, Lily. Let me run a quick system check to identify any issues.
[While Tom follows up with Bob regarding the overdue payment, she discovers that there was a
misunderstanding about the payment terms.]
Tom: Alex, it seems there was a misunderstanding about the payment terms. Let's clarify them to avoid
any future confusion.
Alex: Oh, I see. Thank you for bringing that to my attention, Tom. Let's resolve it promptly.
[After resolving the issues, Sarah gathers the team for a brief debriefing.]
Sarah: Team, despite encountering some challenges, we managed to navigate through the revenue cycle
effectively. Let's take note of these learnings and continue striving for excellence in serving our
customers.
[The scene ends with the team members nodding in agreement, demonstrating their commitment to
continuous improvement.]
