CONSUMER
AWARENESS
Name: Tejashwani Yadav
Class: 10-A
Roll No: 36
S. No. Particular
1. Acknowledgement
2. Introduction
3. Consumer Movement in India
4. Consumer Protection Act,1986
INDEX 5. Consumer Right
6. Consumer Responsibilities
7. Activity 1
8. Activity 2
9. Bibliography
10. Project Evaluation Proforma
➢ I would like to express my special thanks of gratitude to my teacher (Ms.Karuna Tewatia ma'am)
as well as our principal (Ms.Arti Chopra ma'am)who gave me the golden opportunity to do this
wonderful project on the topic (Consumer Awareness), which also helped me in doing a lot of
Research and I came to know about so many new things I am thankful to them.
➢ Secondly, I would also like to thank my parents and friends who helped me a lot in finalizing
this project within the limited time frame.
INTRODUCTION
• Who is a consumer?
Any individual who purchases products or
services for his personal use and not for
manufacturing or resale is called a consumer.
• What is the need for the awareness of the
consumer?
Consumer awareness is important so that buyer
can take the right decision and make the right
choice. Consumers have the right to
information, right to choose, right to safety. Let
us learn more about Consumer rights,
responsibilities and consumer awareness in
detail.
CONSUMER
MOVEMENT IN INDIA
• The consumer movement in India arose out of
dissatisfaction with the consumers as many unfair
practices were being indulged in by the sellers.
• The main object of this movement is to educate and
unite consumers and to fight for the protection of
their rights. Consumer movement is similar to trade
unions because it is a collective approach to solve the
malpractices and injustice done by any organization.
• In 1986, the Consumer Protection Act was enacted by
the Government of India. This was a crucial step in
the evolution of the consumer movement in India to
protect the rights of the consumers. This law is
usually known as COPRA.
CONSUMER
PROTECTION ACT,1986
• The Consumer Protection Act, implemented in 1986,
gives easy and fast compensation to consumer
grievances. It safeguards and encourages consumers
to speak against insufficiency and flaws in goods and
services. If traders and manufacturers practice any
illegal trade, this act protects their rights as a
consumer.
• This Protection Act covers all goods and services of all
public, private, or cooperative sectors, except those
exempted by the central government. The act provides
a platform for a consumer where they can file their
complaint, and the forum takes action against the
concerned supplier and compensation is granted to
the consumer for the hassle he/she has encountered.
CONSUMER
RIGHTS
• Right to Safety- Before buying, a consumer can
insist on the quality and guarantee of the goods.
They should ideally purchase a certified product like
ISI or AGMARK.
• Right to Choose- Consumer should have the right
to choose from a variety of goods and in a
competitive price.
• Right to be heard- This means the consumer will
get due attention to express their grievances at a
suitable forum.
• Right to be informed- The buyers should
be informed with all the necessary details of
the product, make her/him act wise, and
change the buying decision.
• Right to seek compensation- The defines that the
consumer has the right to seek redress against
unfair and inhumane practices or exploitation of
the consumer.
• Right to Consumer Education- Consumer should be
aware of his/her rights and avoid exploitation.
Ignorance can cost them more.
CONSUMER RESPONSIBILITY
• Responsibility to be aware – A consumer has to be
mindful of the safety and quality of products and
services before purchasing.
• Responsibility to think independently– Consumer
should be well concerned about what they want and
need and therefore make independent choices.
• Responsibility to speak out- Buyer should be fearless
to speak out their grievances and tell traders what they
exactly want
• Responsibility to complain- It is the consumer’s
responsibility to express and file a complaint about
their dissatisfaction with goods or services in a sincere
and fair manner.
• Responsibility to be an Ethical Consumer- They should
be fair and not engage themselves with any deceptive
practice.
ACTIVITY 1
S. NAME OF DATE OF DATE OF EXPIRY INGREDIENT/ COMPOSITION SYMBOL OF
NO. THE MANUFACTURE QUALITY
PRODUCT STANDARD
1. Vermicelli 25/02/22 24/02/24 Hard wheat Semolina/ Rawa, micronutrient FSSAI
premix(iron, zinc, vitamin B9, Vitamin B12)
2. Soya chunks Dec- 2021 Best before 12 months from Defatted soya FSSAI
packaging
3. Atta biscuit May 2022 Best before 6 months from mfg. Refined wheat flour, whole wheat FSSAI
flour(atta), vanaspati, sugar, semolina,
glucose, milk powder, fresh milk,
cardamom, baking powder
4. Rice 10/03/2022 Best before 24 months from Basmati rice (Oryza sativa) FSSAI
packaging
5. Muesli 02/2022 Best before 9 months from mfg. Wheat flakes, rolled oats, corn flakes, invert FSSAI
sugar syrup, black raisins, dried fruits, liquid
glucose, honey
ACTIVITY 2
BIBLIOGRAPHY
INTERNET
• https://www.google.com
• https://www.youtube.com
BOOKS
• NCERT Economics class 10
PEOPLE
• Eco Teacher
• Parents
• Friends
➢ SCHOOL’S NAME: AMITY INTERNATIONAL SCHOOL
➢ NAME OF THE PROJECT: CONSUMER AWARENESS
➢ ADDRESS : AIS, SEC-46, GURGAON
➢ STUDENT’S NAME : TEJASHWANI YADAV
➢ CLASS/ SECTION : 10-A
➢ ROLL NO. : 36
➢ Teacher’s signature: -------------------
➢ Date: ---------------
