CRM
USER GUIDE
START ON
GLOBAL CRM
2019
I. DISCOVER THE II. DRIVE
SALESFORCE YOUR BUSINESS
EXPERIENCE WITH SALESFORCE
III. SALESFORCE IV. HELP
ADOPTATION AND SUPPORT
PLATEFORM
DISCOVER
THE SALESFORCE EXPERIENCE
SALESFORCE ACCESS
SALESFORCE NAVIGATION EXPERIENCE
USER PROVISIONNING
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Global CRM
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NAVIGATION EXPERIENCE
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DRIVE YOUR BUSINESS
WITH SALESFORCE
DRIVE YOUR BUSINESS
WITH SALESFORCE
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ADOPTION
PLATFORM
Boost your
Challenges Boards success Posts Notifications
Become a CRM Measure Receive Share and get Get real-time
champion by your CRM recommendatio CRM information
achieving success usage n to achieve the information to and alerts
and challenges on performance right action at improve your about new
Soforce the right knowledge posts
moment
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Daily connexions
HELP &
SUPPORT
SUPPORT ORGANIZATION