SCRIPT EXERCISE 1:

SECTION 1
TRAVEL AGENT: Good morning. World Tours. My name is Jamie. How can I help you?
ANDREA: Good morning. I want some information on self-drive tours in the USA. Could you send me
a brochure?
TRAVEL AGENT: Of course. Could you I have your name please?
ANDREA: Andrea Brown. (Example)
TRAVEL AGENT: Thank you. And your address?
ANDREA: 24, Ardleigh Road. (Q1)
TRAVEL AGENT: Can you spell that?
ANDREA: A-R-D-L-E-I-G-H Road.
TRAVEL AGENT: Postcode?
ANDREA: BH5 2OP
TRAVEL AGENT: Thanks. And can I have your phone number?
ANDREA: Is a mobile alright?
TRAVEL AGENT: Fine.
ANDREA: It’s 07786643091.
TRAVEL AGENT: Thank you. And can I ask you where you heard about World Tours? From a friend? Or
did you see an advert somewhere?
ANDREA: No, I read about you in the newspaper. (Q2)
TRAVEL AGENT: OK, I’ll get the brochures in the post to you but can I give you some information over the
phone. What kinds of things do you want to do on your holiday?
ANDREA: I’m interested in going to California with my family. I’ve got two children and we want to
hire a car.
TRAVEL AGENT: OK. We have a couple of self-drive tours there visiting different places of interest in
California. The first one begins in Los Angeles and there’s plenty of time to visit some of the theme (Q3) parks
there.
ANDREA: That’s something on my children’s list so I’d want to include that.
TRAVEL AGENT: Good. Then you drive to San Francisco. From San Francisco you can drive to Yosemite
Park where you spend a couple of nights. You can choose to stay in a lodge or on the campsite.
ANDREA: I don’t like the idea of staying in a tent (Q4). It’d be too hot.
TRAVEL AGENT: Right. And the tour ends in Las Vegas.
ANDREA: OK.
TRAVEL AGENT: The other trip we can arrange is slightly different. It starts in San Francisco. Then you
drive south to Cambria.
ANDREA: Someone told me there’s a really nice castle (Q5) near Cambria. Will we go near that?
TRAVEL AGENT: Hearst Castle is on that road so you could stop there.
ANDREA: Good. I’d like to do that. Does this trip also go into the desert?
TRAVEL AGENT: No, it continues to Santa Monica where most people like to stop and do some shopping.
ANDREA: We have enough of that at home so that doesn’t interest us.
TRAVEL AGENT: OK. Well you could go straight on to San Diego.
ANDREA: That’s good for beaches isn’t it? (Q6)
TRAVEL AGENT: That’s right, that’s a good place to relax and your children might like to visit the zoo
before flying home.
ANDREA: I don’t think so. We want some time for sunbathing and swimming.
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ANDREA: So how many days are the trips and how much do they cost?
TRAVEL AGENT: The first one I told you about is a self-drive tour through California which lasts twelve
days and covers 2,020 (Q7) kilometres. The shortest journey is 206 km and the longest is 632 kilometres. The
cost is £525 per person. That includes accommodation, car rental and a flight (Q8) but no meals.
ANDREA: OK. And the other trip?
TRAVEL AGENT: That lasts nine days but you spend only three days on the road. You cover about 980
kilometres altogether.
ANDREA: So is that cheaper then?
TRAVEL AGENT: Yes, it’s almost a hundred pounds cheaper. It’s £429 (Q9) per person, which is a good
deal.
ANDREA: So that covers accommodation and car hire. What about flights?
TRAVEL AGENT: They aren’t included. But these hotels offer dinner (Q10) in the price.
ANDREA: OK. Well, thank you very much. I’ll be in touch when I’ve had a chance to look at the
brochure.
TRAVEL AGENT: I’m pleased to help. Goodbye.
ANDREA: Goodbye.
 SCRIPT EXERCISE 2:
SECTION 1
INTERVIEWER: Excuse me.
LUISA: Yes?
INTERVIEWER: I wonder if you could spare a few minutes to do a survey on transport. It won’t take long.
LUISA: No, that’s fine.
INTERVIEWER: Lovely. The survey is on behalf of the local council. They’d like to know about what
transport you use any suggestions for improvement. Can I start by asking you how you travelled to town today?
LUISA: Sure. I came on the bus. (Example)
INTERVIEWER: Great. Now can I get a few details about yourself?
LUISA: OK.
INTERVIEWER: What’s your name?
LUISA: It’s Luisa …
INTERVIEWER: Yes.
LUISA: Hardie. (Q1)
INTERVIEWER: Can you spell that, please?
LUISA: Yes, it’s H-A-R-D-I-E.
INTERVIEWER: Great. Thanks. And can I have your address?
LUISA: It’s 19 (Q2), White Stone Road.
INTERVIEWER: Oh, right. I know that area. It’s Bradfield, isn’t it?
LUISA: That’s right.
INTERVIEWER: Is the postcode GT7?
LUISA: It’s actually G-T-8, 2-L-C. (Q3)
INTERVIEWER: Great. And could I ask what your job is? Are you a student?
LUISA: I’ve actually just finished my training. I’m a hairdresser. (Q4)
INTERVIEWER: Oh, right. And one more question in this section. What is the reason for you coming into
town today?
LUISA: Actually it’s not for shopping today, which would be my normal reason, but to see the
dentist. (Q5)
INTERVIEWER: Right. Thanks.
—————————-
INTERVIEWER: Now in this last section I’d like you to give us some ideas about the facilities and
arrangements in the city for getting to and from work, er, any suggestions you have for improvements.
LUISA: Well, something I’ve thought about for some time is that when I do walk and I’m doing a
later shift, I think the lighting should be better. (Q6)
INTERVIEWER: Yes, good point.
LUISA: And of course, I think it’s a real shame they’ve been cutting down on the number of
footpaths. They should have more of those. Then people would walk more.
INTERVIEWER: Yes, right.
LUISA: And, I don’t think there are enough trains. That’s why I don’t use them – you have to
wait so long. (Q7)
INTERVIEWER: Thanks. And finally I’d like to ask your opinion on cycling. As you may know, there’s a
drive in the city to get more people to cycle to work.
LUISA: Right.
INTERVIEWER: But we realise that there are things which the council, but also employers, might do to help
encourage workers to cycle to work.
LUISA: Yep. Well, I have thought about it and where I work there are no safe places to leave your
bikes. (Q8)
INTERVIEWER: OK.
LUISA: And also, I’d have to cycle uphill and on a hot day I’d arrive at work pretty sweaty so I
think I’d need a shower somewhere at work. (Q9)
INTERVIEWER: Right.
LUISA: And I suppose the last thing is that I wouldn’t be all that confident about cycling on such
busy roads. I think I’d like to see you offering training for that (Q10), you know. I’d feel a lot better about
starting if that was the case.
INTERVIEWER: Well, that’s very helpful. Thank you very much for your time.
LUISA: No problem. Bye.