VoLTE NDO Service
MOAI E2E Optimize
Mobile voice
The original killer application
faster
call setup
All
Operator
Voice globally
forecasted as the
voice + high-
speed data
IP
revenue majority share of
operator revenues
HD
voice
Legacy Mature,
robust, and
voice high performing
shorter spectrum
speech delay refarming
to LTE
VoLTE Service Brings Operator Challenges
MARKETING TECHNOLOGY PERFORMANCE MANAGEMENT
• VoLTE is marketed as superior • Complex Core, Transport, RAN, • Current Performance Management
experience to legacy voice UE requirements & configuration metrics are not sufficient to
• Promote values of reliable, carrier and interworking measure VoLTE service quality
grade, interoperable service over • Virtualization adds complexity • End user experience is impacted by
the top. and challenges performance entire network: an E2E
• But it must exceed subscriber • Many domains all directly performance management
expectations – on par or better vs impacting voice performance approach is needed.
legacy voice • Multivendor environment • Standard testing methodology and
tools not directly applicable
Voice Quality
Retainability HO Delay
Accessibility Packet Loss
Mobility Jitter
Speech Path Delay
Is VoLTE different?
VoLTE and LTE data are two different entities at an application layer
VoLTE subscribers tend to be more mobile – resulting in more handovers/drops/setup
failures
VoLTE is more sensitive to LTE RAN Coverage, Interference, SINR
VoLTE handover parameters need special attention
VoLTE performance is impacted by IMS issues not affecting LTE data
VoLTE has smaller packets with more stringent delay requirements than LTE data
Voice is more sensitive to performance impairments compared to LTE Data
Volte: key challenges
End to End N/W optimization (RAN, IMS & Transport)
Retainablity / Accessibility issues identification and improvement
Voice experience better than legacy technology (Managing Packet loss/latency/Jitter )
Balance VoLte & MBB performance
SRVCC optimization (Tunnels, Highway, specific areas : Cluster wise /Cell wise tuning)
RF coverage and quality optimization for improved Volte performance
Terminal and device performance
“TO EMERGE AS BEST IN CLASS VOICE CARRIER“
Volte - a paradigm shift
E2E Readiness User Centric KPIs E2E Analytics
IMS &
Core
E2E Optimization & Troubleshooting
RCA Resolution
User Experience
Transport Service-KPIs
& IP
Network
Root Cause
Analysis
RAN
Correlate
Traditional
UE Multiple Data
Resource-KPIs
Streams
E2E nature and complexity of VoLTE bring about multiple paradigm shifts in methodology
network readiness
MBB Operational equates to VoLTE readiness?
MBB
Opposite ends of the spectrum
LTE
› MBB: characterized as high throughput, low mobility with short duration connections
› VoLTE:
– Low throughput, smaller packets, more mobility & longer duration calls (120+s)
– NOT a “simple best effort IP” flow (latency and QoS requirements for proper operation)
– More sensitive to poor RF coverage/quality - effort to be focused on poor areas and cell edge
– Recovered Radio Link Failures (RLF) have the potential to contribute to muting
Insights – Examples
Soft Drop / One-Way Audio X2 Handover Failure with recovery
HO failure
Traditional OK OK OK OK OK OK OK
(false positive)
KPI
monitoring
RAN Core IMS RAN RAN Core IMS RAN
EEA reports Soft Drop EEA reports a successful call despite glitch
mt 15:11:44 (u'internal-proc-ue-ctxt-release:SUCCESSFUL_HANDOVER:',)
X2 handovers
happen
mt 15:11:46 (u'internal-proc-ue-ctxt-release:SUCCESSFUL_HANDOVER:',)
Sequence
mt 15:11:48 (u'lte-handover-session-data:X2:failed',)
of events as
mt 15:11:48 (u'modify-bearer:bid7:suc1:bid6:suc1',) X2 handover fails
seen by
mt 15:11:48 (u'modify-bearer:bid5:suc1',) UE RECOVERS
EEA
mt 15:11:48 (u'internal-proc-ue-ctxt-release:SUCCESSFUL_HANDOVER:',)
mt 15:11:58 (u'sip-procedure:SESSION_TERMINATION:NA:200:User Triggered',) Call terminates
mo 15:11:58 (u'sip-procedure:SESSION_TERMINATION:NA:200:User Triggered',) normally
Does your VoLTE Deployment Blueprint cover all bases?
Centric ACCESSIBILITY INTEGRITY RETAINABILITY
RETAINABILITY
User
S-KPIs CALL SETUP CALL SETUP MOUTH TO EAR CALL
QUALITY [MOS] CALLCOMPLETION
DROP RATE
SUCCESS RATE TIME DELAY RATE
Targets ≥ 99% 3-4s ≥ 3.5 ≤ 220ms ≥≤99%
1%
Typical Considerations
VoLTE
User Experience
Accurate benchmarking
E2E troubleshooting
volte network stages
common Operator challenges encountered
Operational Readiness
Stage 1: Readiness Stage 3: Performance
Stage 2: Optimize
(Audit & Design) Monitor & Maintain
Assess, Plan, Integrate, & Activate Pre/Post Launch Optimization VoLTE Integrity & Growth Mgmt
Comprehensive complete Clearly defined Launch Criteria Identify and isolate
Blueprint dominant voice issues
Ability for E2E
Identification and resolution Optimization and RCA
of RF Coverage Holes Balance RLF Recovery
vs RLF Resolution
Deployment of Mandatory & Challenging Performance
Recommended Features (Retainability, Mobility, MoS)
VoLTE Growth Factor
E2E Timer Alignment
Cross Domain Readiness
User Performance Visibility
Non-Optimal Trials: VoLTE still maturing
Features/Parameters
Readiness
. Cross & Domain Assessments . RF Coverage is Critical
E2E
Voice Traffic Poor Coverage Service Holes
• QoS (QCI,DSCP) audit to ensure compliance
• Capacity analysis and dimensioning
5
IMS & Core
• Design and integrate IMS 4 2
• Review network topology, nodal hw/sw levels, 1
activated features, and configuration 3
• IMS/EPC health & performance check
Transport Coverage impacts all SKPIs
• Measure, identify and isolate latency, jitter, and
packet loss issues impacting Voice • Correlate & Geo-Locate Voice
(CSFB + 3G) Hot Spots to LTE
RAN
poor coverage
• Audit VoLTE features – establish golden config
• Audit MBB performance levels
• Identify VoLTE Service Holes
UE
• Assess VoLTE device performance in lab and • Focused RF Shaping and
field Radio tuning to minimize service
holes
optimize
. .
Pre/Post Optimization E2E Troubleshooting and Optimization
RF Coverage
• Improvement activities continues based upon
real VoLTE traffic
E2E Timers
• Align Timers across domains (RAN, MME,
IMS, MSS) to avoid race conditions &
failures (e.g.. Call Setup, SRVCC, Handover,
etc.)
Mobility
• SRVCC strategy, tuning, & troubleshooting • Holistic E2E approach to identify, isolate, and categorize
failures to domain(s)
(trigger thresholds, priority, relations, x-domain)
• Determine failure root cause (RCA Signature) and propose
• CTR Analytics identifying problematic HO solutions
pairs and potential solutions
• Assess solution performance for VoLTE & MBB
Feature & Parameter Tuning
• Ericsson Expert Analytics also identifies audio issues
• Golden Cluster with established config. to
allow feature & parameter baseline and tuning
VoLTE IP Transport Readiness
Challenges
• Mouth-Ear Delay < 225 ms & Packet Loss < 1%
• Complex IP network consisting of multiple vendors and managed
by multiple groups
• End-to-end network performance view
• Identification and isolation of issues
• Transport Impact on MOS Score
Solution
• Utilize Active IP Probes and TWAMP feature on eNodeBs to
monitor performance E2E
• Measure Delay, Jitter, Packet loss, Tx MOS score
• Identify issues and Isolate network segments where these issues
occur for further analysis
Benefits
• Unbiased external view on transport readiness
• E2E analysis rather than segmented approach
• Isolate issues impacting VoLTE performance
VoLTE RAN Readiness & RF tuning
Challenges
• LTE network optimized for data services
• Lab and field trials have shown that coverage and signal quality
are critical to VoLTE quality
• Ericsson has found that in high traffic areas with poor SINR, it is
likely that increased VoLTE traffic will degrade MBB performance
Solution
• Collect CTR and FM/PM/CM data on all cells to generate Traffic,
Throughput, Coverage (RSRP), CQI, SINR, RSSI, RSRQ, TA heat
maps
• Propose optimal antenna settings, identify network
inconsistencies and interference.
• Implement approved changes remotely
Improved VoLTE and MBB
• KPI based follow up assessment
Benefits
• Improved overall Coverage and SINR
• Improved VoLTE and MBB end user experience
VoLTE e2e tuning
Challenges
• E2E VoLTE performance and User Experience
• Optimizing VoLTE without degrading MBB
• Understanding VoLTE performance under load
Solution
• Weekly eNodeB configuration audits
• Drive based E2E performance assessment
• Comparative benchmarking with UMTS
• Capacity validation with OCNS load testing
• SRVCC border drives to analyze VoLTE-3G HO
• Root Cause Analysis of issues by correlating drive test data with UE traces
and CTR data Benefits
• Detailed recommendations for eNodeBs (parameters, neighbors, tilts) • Optimization of VoLTE without degrading MBB
• Implement recommendations upon approval • Comparative benchmarking and load testing
• Follow up E2E performance assessment • Improved VoLTE experience for end users
• Ongoing readouts and reporting • Increased scale and reduced TTM for VoLTE
Volte e2e Optimization
Challenges
• Only 30-50% sites optimized in pre-launch
• Monitoring initial VoLTE performance after launch with commercial traffic
• Optimizing VoLTE without degrading MBB
• VoLTE indoor/outdoor user experience
• Scale/Competence to address new technology
Solution
• Collect network and drive based KPIs
• Ensure optimum VoLTE performance for all sites
• Analyze SRVCC (VoLTE-3G HO) performance
• Investigate issues (RCA) by correlating drive test data with PM, CTR and UETR data
• Provide optimization recommendations for implementation
Deliverables
• Daily KPI scorecard at mega-market level
Benefits
• Weekly analysis and recommendations
• Covers all sites (not just pre-launch sites)
• Trend report provided from day 7
• Short/long term recommendations on day 30 • Addresses need for VoLTE expertise whilst commercial VoLTE traffic
increases rapidly
• Improved VoLTE experience for end users
VoLTE E2E Performance Management
Challenges
• Best in class VoLTE performance
• VoLTE end user experience
• Consolidated performance view
• Understanding network performance across multiple vendors and
network domains
• Which Network and Service KPIs are important
• Identification, isolation and analysis of issues
Solution
• VoLTE E2E performance dashboard
• Collect E2E and node specific KPIs
• Identify top offending sites/nodes
• Isolation of issues to RAN, EPC or IMS Benefits
• Analysis of issues and high-level RCA* • Superior VoLTE performance
• Provide recommendations for further investigation and support where • Improved VoLTE end user experience
possible Tracking and follow up on
• Rapid isolation of issue to RAN, EPC or IMS
• High-level RCA to direct further troubleshooting
* Can be complimented by the VoLTE E2E Optimization service if a detailed RCA is required.
Winning at Volte
VoLTE is a true e2e service which requires an
e2e approach across multiple facets to deliver
a premium user experience.
Take the proper time and effort to create &
execute a VoLTE blueprint.
VoLTE performance management &
monitoring requires a well integrated e2e
probe analytics platform.
Ericsson has a proven track record in
partnering with Operators to deliver VoLTE.
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