A

Project Report On

Business Plan For A Food Delivery Service

Submitted in partial fulfilment of the requirements of the diploma in

Computer Engineering
Submitted by

Mr. Karan Prakash Shah

Mr. Pratik Sunil Metkari

Mr. Shlok Uday Chavan

Supervisor:

Department of Computer Engineering

Mahatma Education Society’s

Pillai HOC College of Engineering and Technology, Rasayani

(Diploma Section-1148)
Tal: Khalapur, Dist: Raigad, PIN Code: 410207

Academic Year 2023 – 2024

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 Acknowledgement

We express our sincere thanks to head of our department and micro – project
guide Mr. Jayesh Patil for their valuable advice and guidance.

We also express our gratitude and thanks to all our teachers and other faculty
members of department computer, Pillai HOC College of Engineering and
Technology Diploma section for their sincere cooperation in completing this
microproject.

We would like to express our sincere gratitude to our teammates who shared
their valuable time and suggestions and edits in making of this micro - project.

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 TEAM MEMBERS

Sr. Enrollment
Seat No. NAME
No. No.
1 14585 2111480079 Karan Shah

2 14582 2111480072 Pratik Metkari

3 14568 2111480052 Shlok Chavan

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 Action Plan
Decided the topic to be
Week 01 01/01/2024 07/01/2024
chosen
Understood the topic
Week 02 8/01/2024 14/01/2024
chosen
Gathered the information
Week 03 15/01/2024 21/01/2024
for the topic chosen
Sorted the gathered
Week 04 22/01/2024 28/01/2024 information according to
the respective needs
Started the preparation of
Week 05 29/01/2024 04/02/2024 the Microproject for the
topic chosen
Implemented the gathered
information according to
Week 06 5/02/2024 11/02/2024
the requirement in the
microproject
Gathered the respective
Week 07 12/02/2024 18/02/2024 required images according
to the topic chosen
Arranged everything
implemented by imposing
Week 08 19/02/2024 25/02/2024
proper alignment etc. in
the created microproject
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 Tested and debugged the
Week 09 26/02/2024 03/03/2024 entire information added
in the microproject
Corrected the errors found
during testing and
debugging and made
changes accordingly
Week 10 4/03/2024 10/03/2024 Some main errors found
were -- spell errors,
improper imposed
alignment, incorrect font
for some texts, etc.

Converted the microproject

word document created to
respective pdf document
for ease of printing (also
Week 11 11/03/2024 17/03/2024
includes choosing
appropriate application for
conversion of the
document)

Verified the created

microproject from the
respective subject staff for
Week 12 18/03/2024 24/03/2024
the confirmation of taking
printouts of the
microproject
Week 13 25/03/2024 31/03/2024 Imposed the corrections
and changes suggested by
the subject staff and
created the final copy of
the microproject which

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 can be further processed
for taking final printouts
Took printouts of the
respective microproject
created and did spiral
Week 14 01/04/2024 07/04/2024 binding of the printouts
and arranged them
according to the req.
Sequence

Submitted the
Week 15 08/04/2024 08/04/2024
microproject

Introduction on
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 A Food Delivery service
In an ever-evolving world where convenience and efficiency
are paramount, the food delivery industry has experienced
exponential growth. With the rise of on-demand services and
changing consumer preferences, the demand for convenient
and accessible food delivery options continues to soar. This
trend has created a significant opportunity for entrepreneurs to
capitalize on the market demand by establishing innovative
and efficient food delivery services.

[Zomato] is poised to revolutionize the food delivery

landscape by offering a comprehensive and user-friendly
platform that connects consumers with a diverse range of
culinary delights from local restaurants, cafes, and eateries.
Our mission is to provide customers with unparalleled
convenience, choice, and quality, while also supporting local
businesses and communities.

 Market Opportunity:

The food delivery market is experiencing rapid growth, driven

by changing consumer lifestyles, urbanization, and
advancements in technology. According to industry reports,
the global food delivery market was valued at over $100
billion in 2023 and is projected to continue growing at a
compound annual growth rate (CAGR) of over 10% over the
forecast period.

 Business Concept:

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Zomato will differentiate itself in the competitive food
delivery market by offering a seamless and personalized
customer experience. Our platform will feature an
intuitive mobile app and website interface that allows
users to easily browse menus, place orders, and track
deliveries in real-time.

 Short Information about Zomato

Zomato: Zomato is an Indian-based food delivery and

restaurant discovery platform operating in numerous
countries across Asia, Europe, and the Middle East. It
offers food delivery services from a wide range of
restaurants through its mobile app and website.

Good points of food delivery

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 service
 Convenience: Food delivery services offer unparalleled
convenience to customers by allowing them to enjoy
restaurant-quality meals in the comfort of their own homes.
With just a few taps on a smartphone or clicks on a website,
customers can have their favorite dishes delivered right to
their doorstep, saving them time and effort.

 Wide Variety of Choices: Food delivery platforms

typically partner with a diverse range of restaurants, cafes,
and eateries, offering customers a wide variety of culinary
options to choose from. Whether craving international
cuisine, comfort food, or healthy alternatives, customers
can find something to suit their preferences and dietary
needs.

Reduced Food Waste: Food delivery services can help

reduce food waste by enabling restaurants to sell excess
inventory and minimize unsold food. This benefits both
restaurants and the environment by reducing food waste
and promoting sustainability.

 Accessibility: Food delivery services enhance accessibility

to restaurant dining for individuals with mobility issues,
disabilities, or those living in areas with limited dining
options. These services ensure that everyone has access to a
wide range of culinary experiences, regardless of their
circumstances.

 Flexibility: Food delivery services offer flexibility in terms

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 of when and where customers can enjoy their meals.
Whether it's lunch at the office, dinner at home, or a picnic
in the park, customers can order food to be delivered
wherever they are, at any time of day or night.

 Real-Time Tracking: Many food delivery platforms offer

real-time order tracking, allowing customers to monitor the
status of their orders from preparation to delivery. This
transparency provides peace of mind and eliminates
uncertainty about the whereabouts of their food.

Bad point of
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 Food Delivery Service
 Additional Costs: Food delivery services often charge
delivery fees, service fees, and sometimes mark up prices
compared to dining in at the restaurant. These additional
costs can make ordering food delivery more expensive
than cooking at home or dining out.

 Quality and Freshness Concerns: Food delivered

through a third-party service may not always retain its
quality and freshness compared to dining in at the
restaurant. Factors such as transportation time,
packaging, and handling can affect the taste and texture
of the food, leading to potential dissatisfaction among
customers.

 Dependency on Technology: Food delivery services

rely heavily on technology, including mobile apps,
websites, and GPS tracking systems. Technical glitches,
app crashes, or connectivity issues can disrupt the
ordering process and lead to delays or errors in delivery.

 Environmental Impact: Food delivery services

contribute to environmental issues such as carbon
emissions from delivery vehicles and single-use
packaging waste. While some companies are making
efforts to adopt eco-friendly practices, the overall
environmental impact of food delivery remains a
concern.

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 Impact on Local Businesses: Food delivery services
may negatively impact local restaurants and small
businesses by diverting revenue away from dine-in
customers and imposing high commission fees on
restaurant partners. This can lead to financial strain and
reduced profitability for restaurants, especially during
times of economic uncertainty.

 Health Concerns: Frequent reliance on food delivery

services may contribute to unhealthy eating habits, as it
often involves ordering high-calorie, processed, or fast
food options. Additionally, customers may have limited
control over ingredients and portion sizes compared to
cooking meals at home.

Market Analysis and

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 Competitive Landscape
 Market Size and Growth Trends: Begin by providing
an overview of the food delivery market, including its
current size, growth trajectory, and projected trends.
Utilize industry reports, market research data, and
statistical analysis to quantify the market opportunity and
demonstrate its growth potential over the forecast period.

 Market Segmentation: Segment the food delivery

market based on various criteria such as geographic
regions, customer demographics, ordering preferences,
and types of cuisine. Identify target market segments that
represent the most significant opportunities for the food
delivery service based on factors like population density,
income levels, and consumer behavior.

 Competitive Analysis: Conduct a comprehensive

analysis of key competitors in the food delivery industry,
including both global players and local/regional
providers. Evaluate their business models, market share,
strengths, weaknesses, and competitive strategies. Assess
factors such as pricing, service offerings, delivery times,
customer satisfaction, and technological capabilities.

 SWOT Analysis: Perform a SWOT analysis to identify

the strengths, weaknesses, opportunities, and threats
facing the food delivery service and its competitors.
Highlight areas of competitive advantage, such as unique
features, proprietary technology, strong brand
recognition, or exclusive partnerships. Identify potential
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 weaknesses or vulnerabilities that could be exploited by
competitors and external threats that may impact the
business.
 Emerging Trends and Innovations: Explore emerging
trends, technological innovations, and disruptive forces
shaping the food delivery industry. This may include the
rise of ghost kitchens, drone delivery, meal kit services,
subscription models, or integration with smart home
devices. Assess the potential impact of these trends on
market dynamics and competitive dynamics.

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 Future Scope and
enhancement
 Market Expansion: Explore opportunities for
geographic expansion into new markets or regions where
there is untapped demand for food delivery services.
Conduct market research to identify areas with high
population density, urbanization, and disposable income,
which are conducive to the growth of food delivery
businesses.

 Diversification of Services: Consider diversifying the

range of services offered beyond traditional restaurant
food delivery. This could include grocery delivery, meal
kit delivery, catering services, or subscription-based meal
plans. By diversifying services, you can cater to a
broader range of customer needs and preferences.

 Integration of Technology: Invest in innovative

technologies to enhance the efficiency and effectiveness
of food delivery operations. This may involve leveraging
artificial intelligence (AI) and machine learning
algorithms for route optimization, predictive analytics for
demand forecasting, or blockchain technology for supply
chain transparency and food traceability.

 Enhanced Customer Experience: Focus on enhancing

the overall customer experience through personalized
recommendations, seamless ordering processes, and real-
time order tracking. Invest in user-friendly mobile apps,
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 intuitive website interfaces, and responsive customer
support to streamline the ordering and delivery process.

 Sustainability Initiatives: Implement sustainability

initiatives to reduce environmental impact and promote
eco-friendly practices. This could involve using
biodegradable packaging, partnering with
environmentally conscious suppliers, or incentivizing
customers to opt for carbon-neutral delivery options. By
prioritizing sustainability, you can attract socially
conscious consumers and differentiate your brand in the
market.

 Partnership Opportunities: Explore strategic

partnerships with other businesses or organizations to
enhance the value proposition of the food delivery
service. This could include partnerships with food
producers, local farmers' markets, or meal preparation
services to offer unique and high-quality food options to
customers.

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 Conclusion
In conclusion, the food delivery service industry represents a
dynamic and rapidly growing sector, offering immense
opportunities for innovation, growth, and customer
satisfaction.

Food delivery services provide unparalleled convenience,

allowing customers to enjoy a wide variety of culinary options
from the comfort of their own homes. With just a few taps on
a smartphone or clicks on a website, customers can access a
diverse range of cuisines, catering to their preferences and
dietary needs

Looking ahead, the future of the food delivery service

industry holds tremendous promise. With ongoing
technological innovation, there are opportunities to enhance
the customer experience, optimize delivery logistics, and
improve operational efficiency.

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 References

 https://www.scribd.com/
 www.google.com
 www.openai.com

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