Problem ......................................................................................................................
1
Points to confirm in Opera ............................................................................................ 3
SETTLEMENT AUTHORIZATION CODE Application Setting = ORIG................................ 3
CREDIT CARD REBATE VALIDATION = YES ................................................................... 4
MANDATORY REFERENCE FOR NEGATIVE PAYMENTS = YES ........................................ 5
Permission for users ..................................................................................................... 6
CC REBATE OVERRIDE Permission ............................................................................. 6
POST NEGATIVE AMOUNT DEPOSITS Permission ........................................................ 6
NEGATIVE POST Permission....................................................................................... 7
Problem
I have a problem with returns in Opera, anyone from front desk with permissions to post payments can make
returns (a negative post) and this option has generated some fraud.
Rene from IPG team say me this is a missing configuration in Opera, I like to know where i can
configure this in opera, some limits, some security.
I think the best solution is request that freedompay not process negative Opera transactions (A
negative posts) and that refunds must be made from the freedompay business portal. But some
properties really use the negative transactions.
Examples of these cases:
• The customer paid in cash, but front desk at the reception made a refund to a credit card that
was not used.
• The client paid 100usd with a credit card, but reception returned 150usd.
Points to confirm in Opera
SETTLEMENT AUTHORIZATION CODE Application Setting = ORIG
I need check if this configuration is in opera is as "ORIG".
Authorization Code to be used at Settlement if multiple authorization codes exist
From manual: SETTLEMENT AUTHORIZATION CODE Application Setting
Description. Authorization Code to be used at Settlement if multiple authorization codes exist.
Property Determination. When more than one authorization has been obtained through the credit
card interface, depending on the EFT system, the last authorization code or the original authorization
code may be required at settlement. This application setting allows you to select which authorization
code is sent to the interface during settlement. “Original” is the default.
Activation / Inactivation Rules. : This application setting is still available when no EFT licenses are
active.
Available Values. Original / Last
CREDIT CARD REBATE VALIDATION = YES
Confirm CREDIT CARD REBATE VALIDATION is in option YES.
Allow a rebate by Credit Card Number. In addition, OPERA will perform a verification of the
credit card and will verify that it matches the previously charged credit card
Internal Name. CREDIT_CARD_REBATE_VALIDATION
Property Determination. When a credit card payment method is selected, and a negative
payment, or rebate, is applied to a guest's bill, OPERA performs a separate verification to
reduce the likelihood of fraudulent credit card activity. When you attempt to post a rebate
payment using a credit card Payment Code, OPERA first checks to ensure that the credit
card number has been used for previous postings on any guest's bill, and if so, that the net
sum of the previous debit and credit postings is greater than or equal to the amount of the
rebate.
Available Values.: Y- Yes / N- No
MANDATORY REFERENCE FOR NEGATIVE PAYMENTS = YES
From manual
Description. The Reference field on the Cashiering, Deposit and AR Payment screens will
be mandatory when posting a negative payment using a payment method of any type.
Internal Name. MANDATORY_REF_NEGATIVE_PAYMENTS
Property Determination. When activated, any negative payment being posted in
Cashiering, AR, Passer By or Deposit, irrespective of payment method being used, requires
the Reference field to be populated. It must have minimum 6 non-repeating characters.
Available Values.: Y-Yes / N-No
Permission for users
CC REBATE OVERRIDE Permission
Permission Group. Cashiering.
Description. Allow to Override insufficient Credit Card debts.
Display Name. CC REBATE OVERRIDE
Application Used In. PMS, S&C, ORS
Path. Cashiering>Billing
POST NEGATIVE AMOUNT DEPOSITS Permission
Permission Group. Cashiering.
Description. Post Negative Amounts in Deposits
Display Name. POST NEGATIVE AMOUNTS IN DEPOSITS
Path. Reservation>New>Options>Deposits
Reservation>Update>Options>Deposits
Reservations>Business Block>Options>Deposits
NEGATIVE POST Permission
Permission Group. AR.
Description. Allow Negative Postings to a Profile.
Display Name. NEGATIVE POST
Application Used In. PMS, ORS
Path. AR>Account Maintenance>Select>New
0963 10 agosto 1117
