eLearning Troubleshooting Guide
In the event you experience technical difficulties while taking Paycom’s eLearning courses, please try the
troubleshooting steps, below, to resolve any issues.
Clear Your Cache
• Google Chrome
• Internet Explorer
• Edge
• Safari
• Firefox
Use an Alternative Browser
Restart and Update Your Computer
Download an Alternative Browser
1
Clear Your Cache
Close all open tabs.
Re-open your browser.
Follow the steps below based on the browser you are using:
o Chrome:
In the upper right-hand corner, next to the search bar, select the three stacked dots.
Then, hover over “History.”
Select “History” from the menu.
On the left, you will see “Clear browsing data.” Select it.
Make sure all boxes are checked except the “Passwords” box.
Once the correct boxes are checked, choose “Clear browsing data” near the bottom of
this window.
2
o Internet Explorer:
In the upper right-hand corner, under the “X,” there is a gear icon. Select the gear icon.
From the drop-down menu, choose “Internet Options.”
Near the bottom of this window, click “Delete…”
Make sure all boxes are checked except for the “Passwords” box.
Once the correct boxes are checked, choose “Delete.”
Then, click “Okay.”
Close your browser.
Open your browser and log back into your ESS.
o Edge
Click on the 3 small lines in the top-right corner of the browser.
Click the clock-shaped History button.
Click “Clear History,” then the “Show More” option.
Next choose “Delete and clear your browsing History, Cookies, Data, Temporary
Internet Files, Cache, etc.”
3
You then will see several options, choose the following:
Browsing history
Cookies and saved website data
Cached data and files
Once those are checked, click “Clear.”
o Safari
Choose Safari in the tool menu at the top of your screen.
Click “Preferences,” followed by “Privacy.”
Click “Manage Website Data.”
Choose all websites, then “Remove or Remove All.”
o Firefox
Click the menu button and select “Options.”
Select the “Advanced” panel.
Click the “Network” tab.
In the Cached Web Content section, click “Clear Now.”
4
Close the about: preferences page. Any changes you've made automatically will be
saved.
Use an Alternative Browser
If you have access, try a different browser to complete your eLearning course.
Restart and Update Your Computer - Windows
Save any documents.
Exit out of all programs.
Restart your computer and accept software updates be applied.
Update and Restart Your Computer – Mac
Save any documents.
Exit out of all programs.
Check for updates in the Mac App Store and install them.
o https://support.apple.com/en-us/HT201541
Restart your computer.
Potential Software Updates
Flash
o Adobe Flash Player 10.3 or later plus any of these web browsers:
Windows: Internet Explorer 8 and later, Microsoft Edge (latest version), Google
Chrome (latest version), Firefox (latest version)
Mac: Safari 7 and later, Google Chrome (latest version) Firefox (latest version)
5
HTML5
o Windows: Internet Explorer 10 or later, Microsoft Edge (latest version), Google Chrome (latest
version), Firefox (latest version)
o Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
o Mobile: Safari in Apple iOS 8 or later, Google Chrome in Apple iOS 8 or later, Google Chrome in
Android OS 4.1 or later
Articulate Mobile Player
o Apple iOS 7 or later on iPad
o Android OS 4.1 or later (optimized for tablets)
Download an Alternative Browser
If you do not have an alternative browser to try your course in, try downloading one of the following:
Google Chrome https://www.google.com/chrome/browser/desktop/index.html
Edge https://www.microsoft.com/en-us/windows/microsoft-edge#exywQOx0mcbTHMgx.97
Internet Explore https://www.microsoft.com/en-us/download/internet-explorer.aspx
Mozilla Firefox https://www.mozilla.org/en-US/firefox/new/?f=118
If a technical issue still exists after attempting these
troubleshooting steps to resolve it, contact your IT
support, then inform your Paycom dedicated specialist.
