Name : Silvi Pratiwi

NPM : 19052022

Intercultural business

Intercultural business refers to business relationships with people from different cultures. Such
an interaction is becoming more inevitable with the growth of globalization and the assurance
that any sizable business can expect to encounter some form of intercultural business during its
various transactions. This sort of business interaction can be viewed from several standpoints,
including the influx of people from other cultures and the exportation of businesses to other
cultures. We can distinguish mainly three kinds of business culture effects:

Business roles: the fact that the differences in cultures usually have a direct effect on the manner
in which business affairs are carried out by the members of such a community. For example,
cultures that do not allow women to have certain rights will also reflect this bias in the business
aspect of their dealings, something that businessmen and women from other less repressive
cultures would have to understand in order for them to communicate effectively.

Business law: Another consideration in cross-cultural business is the manner in which the law of
the foreign culture affects the manner in which they conduct their business. This is very
important because most times, miscommunications may occur due to the assumption by one
party to a business communication that the law in his or her country is also the same in the
country of the foreign business partner. One way to avoid this miscommunication is through a
conscious effort by a business to study the law and customs in a country before it ventures into
that country.

Language: It is also a concern in cross-cultural business due to the fact that the language barrier
must be surmounted in order for business communication to occur. Some businesses achieve this
by hiring interpreters or using translation services as a medium for channelling to the other party,
and also for them to decipher what the other party is trying to say.
Intercultural business communication deals with the study of communication in intercultural and
cross-cultural business contexts. It plays a key role in the global economy and world commerce
as it considers cultural differences between international business partners and clients.

For example, a business that produces components or products overseas but sells them
domestically can be considered an international business, as can an organization that outsources
services, such as customer service, to locations where labor expenses are cheaper.

Effective business communication directed at an intercultural audience typically includes a

review process to mitigate misunderstandings due to linguistic and cultural differences.
Cultural stability, complexity, composition and attitudes all affect communication. Your
message may need adjustment for different groups of people. Consult with other people who
have done business in cultures you are unfamiliar with to learn about its history, religion,
politics and customs.

1. Create an outline for the business communication you need to generate. This might be an
email message, technical proposal, policy document or customer service report. Select the
method of organization, based on your audience need. Choose order of importance,
chronological or alphabetical depending on your content. List items of interest from the
specific to general or general to specific depending on what makes the most sense for your
intercultural audience.

2. Write your text in under six lines. Each paragraph should focus on a single topic. Avoid
using long sentences that may be difficult to read if English is not the reader’s primary
language. Make sure your purpose is clear. Avoid using jargon and check your work for
spelling, grammar and formatting errors to maintain a professional image.

3. Anticipate the reader’s questions, based on his background. Supply visual images if they
complement your written text. Acknowledge different social values and status symbols in your
writing. Be aware that not all cultures like to make decisions quickly so consciously avoid
asking for immediate action in your business communication. Recognize that some cultures
rely on circumstances and implied meaning.
4. Check your business communication to ensure it does not violate any legal or ethical
protocol, or any rules of good manners in the culture you are speaking with. Get expert advice,
if necessary.

5.Take responsibility for communicating to a diverse audience. By withholding rash

judgments, showing respect, empathizing with others and being patient, you can increase your
cultural sensitivity.

-For example, a business that produces components or products overseas but sells them
domestically can be considered an international business, as can an organization that outsources
services, such as customer service, to locations where labor expenses are cheaper.

-For example, when someone under a subordinate who wants to meet with a superior usually
wears neat clothes, a polite smiling face and other manners.
-Examples of cases of intercultural communication in business. According to Damen,
intercultural communication is an act of communication carried out by individuals identified
with the group that displays variations between groups in the form of socio-cultural exchange.
where is the communicative process. In the context of intercultural business communication, it
can be seen how we engage in communication which is dominated by the business culture, which
culture is determined by business people and goods and. Communication to find out the
conditions in the field.
-Examples of cases of cross-cultural communication, intercultural communication, examples of
intercultural communication in Indonesia, communication problems between cultures. Business
Ethics with corporate culture. This has become a culture in the business world.
Here are some examples of cases of intercultural communication in business viz. Companies that
have branches abroad are of course an absolute requirement for their employees to have
sufficient knowledge about cultural situations and conditions. In this article we will provide
some examples of business activities related to cross-cultural communication.
It is impossible for us as human beings not to communicate even when we are mute, because
communication is not only understood as a messenger through language, but communication is
the delivery of messages through symbols that can be understood by both parties.
 Understanding Cross-Cultural Business Communication Cross-cultural business
communication is communication used in the business world, both verbal and non-verbal
communication by taking into account cultural factors in a region or country. Types of
Intercultural Communication Culture is concerned with communication that is reflected in
various languages. Cross-cultural communication involves understanding the similarities and
differences of people from different cultural backgrounds and groups to better communicate
information and engage with them. This type of verbal and nonverbal communication is essential
as businesses focus on increasing workplace diversity. Cross-cultural communication isn’t just
for people in management positions. Every individual within an organization should learn the
basic skills needed to improve their communication skills, particularly when working with those
who might not share the same points of view or backgrounds.

Cross-Cultural Communication Examples

As much as companies stress the importance of communication, plenty of stories show the
problems caused by a lack of effective cross-cultural business communication. The frustrating
part is that many of these issues could be avoided with more education and information on other
cultures. Take the example of Chinese company representatives invited on a factory tour of a
business in the U.S. as a gesture of goodwill before signing a major contract. At dinner, a junior
member of the American company met with the Chinese representatives and told the head of the
delegation to “sit where you like.” That’s when the problems started.

In Chinese culture, professionals place emphasis on hierarchy. So meeting with a junior member
was almost an unintended insult. Additionally, telling the head of the Chinese delegation to sit
anywhere instead of at the head of the table to show his level of importance was perceived as
disrespectful. Because of this, the representatives left without signing a contract. While the
American company eventually repaired the relationship, it led to a significant delay before
signing the contract: a delay they could have avoided.

Cross-Cultural Communication in the Workplace

A successful corporate culture allows for frequent and effective communication at all levels.
Compare that with one that suffers from constant miscommunications and insufficient
understandings, and you’ll quickly see that failures and frustration add up over time. According
to a survey from Fierce, Inc., 86 percent of workers said that workplace failures happened due to
ineffective communication and a lack of collaboration. As businesses grow and technology
makes it easier to work with companies around the globe, the need for organizations to learn
cross-cultural communication has grown with it.

By embracing agility and adaptability, cross-cultural communication in the workplace allows

businesses to work with people from a wide variety of backgrounds and cultures. As a result,
overall communication improves, bonds between coworkers grow, and the company’s
performance reaches greater heights. Read on to find out more about cross-cultural
communication, the sources of miscommunication, and tips for improving intercultural
communication

Maybe because the cold climate makes them work hard to earn money to buy their
daily needs- Cross-Cultural Business Communication Ethics The main problem in business
communication in the global era is the difficulties to understand the communication ethics that
must be faced by the business people involved due to differences in the expectations of each
culture . Initial contact is a very important phase in building a lasting personal relationship.
Initial contact by fax or telephone correspondence is considered to be a less effective or
appropriate method.
There are so many examples of cases of intercultural communication that are studied by experts
based on the concept of differences in cultural context and differences in cultural rules.
Disney's next step is to try to enter the European market, in this case Paris as a target. The
growth of intercultural communication in the business world has a major place, especially
companies that are expanding their markets to other countries with diverse cultures.
In Culture Examples of Communication Between Business Essays. Meanwhile, according to
Professor George Lipsitz 1990 the ability of musicians to learn from other cultures is the key to
their success as rock-and-roll artists. Intercultural contact and intercultural communication play a
central role in the creation and maintenance of culture. Culture varies between companies.
Indonesia is a country that is very rich in various cultures, which is a very valuable example for
business people in implementing cross-cultural business communication. Before exporting goods
to other countries, business people must know the economic situation and condition of the
destination country. Ethics is a standard or moral regarding right or wrong, good or bad.
Cross-Cultural Communication in Business Disney in France Disney as a company that
developed the theme park concept in its business has been successful in making profits in the
United States and Japan. Examples of Intercultural Cases.
Intercultural communication in the business world is very important to know a person's
character. Cross-cultural understanding in this case is not only international foreign culture but
also culture. From these examples, it can be seen that in a cross-cultural communication there is
a disturbance that can be fatal.
Here is an illustration of communication in business negotiations by taking the case of
negotiations with Japanese people. The development of the times has an influence on social life,
namely culture affects business communication. Actually the grammar used by the Batak people
is normal according to them, but for the director of the company owner, who is a Central
Javanese, who is mostly smooth in speech, the language of the Batak people is considered rude
and too emotional.
This shows that culture becomes learning in society. As is known, every region in
Indonesia has a unique culture that is not shared by other regions. As in the case of intercultural
business communication in a seminar that trade relations between the people of Johor and
Singapore are strongly influenced by differences in ethnic and racial backgrounds and not from
the ideal interests of the business of goods and services.

Structure Organization In Company :

1. Chief Executive Officer Recorded as the highest managerial decision maker, including
customer relationship management, namely monitoring all activities with clients through
an integrated system. They are also responsible for the main decision makers in the
management of the company.
2. - Responsibilities of the production manager / Production Manager.
- Supervise the production process, prepare production schedules.
-Ensuring effective production cost budget.
-Decide what resources are needed.
- Compile a time scale for work.
-Estimate costs and set quality standards.
3. The Marketing Manager is responsible for planning, directing, or coordinating marketing
policies and programs, among other things seeing the demand for products and services
offered by the company and its competitors and identifying potential customers.
4. Foreman , Checking on production machines, before being used by their subordinates.
Monitor the work carried out by subordinates. As a bridge between subordinates and higher
superiors.
5. The duties and responsibilities of a sales officer is making offers and cooperation to
increase the company's outlets and Fostering good relations with the company's partner
network as well as Carry out education both in the delivery of courier services, packages,
documents, and movers well Outlate can also understand from receipt to delivery which can
be well received by customers. Can support co branding promos with outlets through
marketing programs.