Introduction to
Systems Analysis
and Design
LEARNING OBJECTIVES
DESCRIBE THE IMPACT OF INFORMATION
01 TECHNOLOGY ON SOCIETY
DESCRIBE THE FIVE MAIN COMPONENTS OF AN
02 INFORMATION SYSTEM
EXPLAIN INTERNET BUSINESS STRATEGIES AND
03 RELATIONSHIPS, INCLUDING B2C AND B2B
04 EXPLAIN HOW TO USE BUSINESS PROFILES AND MODELS
UNDERSTAND THE SEVEN TYPES OF INFORMATION SYSTEMS
05 USED IN BUSINESS
06
DESCRIBE THE TYPES OF INFORMATION THAT THE FOUR
CLASSES OF USERS NEED
LEARNING OBJECTIVES
DISTINGUISH AMONG STRUCTURED ANALYSIS,
07 OBJECET ORIENTED ANALYSIS, AND AGILE SYSTEMS
DEVELOPMENT METHODS
LIST THE TOOLS CHAT ENABLE THE SYSTENS ANALYSE TO
08 DEVELOP, MANAGE, AND MAINTAIN LARGE-SCALE
INFORMATION SYSTEMS
EXPLAIN THE SEVEN MAIN FUNCTIONS OF THE
09 INFORMATION TECHNOLOGY DEPARTMENT
DESCRIBE THE ROLES AND RESPONSIBILITIES OF A SYSTEMS
10 ANALYST WITHIN THE ENTERPRISE
Information technology
Information technology (IT) refers to the
combination of hardware, software, and services
that people use to manage, communicate, and share
information. Companies use information as a way to
increase productivity, deliver quality products and
services, maintain customer loyalty, and make
sound decisions.
Systems Analysis and Design
System analysis and design is a step-by-step
process for developing high-quality information
systems.
Information System
information system combines technology, people,
and data to provide support for business functions
such as order processing, inventory control, human
resources, accounting, etc.
What Does a
Systems
Analyst Do?
INFORMATION SYSTEMS
01 02 03
HARDware software data
04 05
Processes people
INTERNET BUSINESS
STRATEGIES
To design successful systems,
systems analysts must
understand a company's
business operations. Each
situation is different.
The Internet Model
Internet-based commerce is called e-commerce.
Internet-based systems involve various hardware
and software designs, but a typical model is a series
of web pages that provides a user interface, which
communicates with database management software
and a web-based data server.
B2C (Business-to-Consumer)
B2C (business-to-consumer) is changing traditional
business models and creating new ones. For
example, a common business model is a retail store
that sells a product to a customer.
B2B (Business-to-Business)
B2B (business to business) transactions is many
times greater. Industry observers predict that B2B
sales will increase sharply as more firms seek to
improve efficiency and reduce costs.
modeling Business
OPERATIONS
Modeling produces a graphical
representation of a concept or
process that systems developers
can analyze, test, and modify.
business profile
an overview of a company's mission, functions,
organization, products, services, customers,
suppliers, competitors, constraints, and future
direction.
business model
describes the information that a system must
provide. Analysts also create models to represent
data, objects, networks, and other system
components.
Model-based systems engineering(MBSE) is one of
the leading methods used by systems analysts to
develop information systems.
business Process
a specific set of transactions, events, and result.
Business process model (BPM) graphically displays
one or more business processes, such as handling
an airline reservation, filling a product order, or
updating a customer account.
business
INFORMATION
SYSTEMS
Enterprise ComputinG
Enterprise computing refers to information systems
that support company-wide operations and data
management requirements.
Transaction ComputinG
Transaction processing (TP) systems process data
generated by day-to-day business operations.
Business Support
Business support systems provide job-related
information support to users at all levels of a
company.
Knowledge Management
use a large data base called a knowledge base that
allows users to find information by entering
keywords or questions in normal English phrases. A
knowledge management system uses inference rules,
which are logical rules char identify data patterns
and relationships.
User Productivity
Companies provide employees at all levels with
technology that improves productivity.
Digital Assistants
These systems are combinations of knowledge
management systems and user productivity systems,
enhanced with artificial intelligence and machine
learning capabilities.
Systems Integration
defined in engineering as the process of bringing
together the component sub-systems into one
system and ensuring that the subsystems function
together as a system.
ORGANIZATIONAL
INFORMATION
MODELS
Functions and Organizational
Levels
a typicaI organizational model identifies business
functions and organizational levels.
Top Managers
Top managers develop long-range plans, called
strategic plans, which define the company's overall
mission and goals.
Middle Managers and
Knowledge Workers
Middle managers provide direction, necessary
resources, and performance feedback to supervisors
and team leaders.
Knowledge workers provide support for the
organization's basic functions.
Supervisors and Team Leaders
often called team leaders, oversee operational
employees and carry out day-to-day functions. They
coordinate operational tasks and people, make
necessary decisions, and ensure that the right tools,
materials, and training are available.
Operational Employees
include users who rely on transaction processing
systems to enter and receive data they need to
perform their jobs.
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