COMPETENCY-BASED LEARNING MATERIAL

SECTOR
AUTOMOTIVE

QUALIFICATION
AUTOMOTIVE NC II
UNIT OF COMPETENCY
PATICIPATE IN WORKPLACE COMMUNICATION
MODULE TITLE
PATICIPATING AND WORKPLACE COMMUNICATION

Performance Criteria
HOW TO USE THIS
COMPETENCY
BASED LEARNING
MATERIAL

This material is provided to

guide each trainee for easy
understanding of visual
graphics design. The module
contains training guide and activities
for the 4th Basic competency of
“AUTOMOTIVE NC II”. The module title is “Participate in work place communication”.

Participate in work place communication- This unit deals with the skills, knowledge and

attitude required in work place communication. You need to provide and study those materials

for you to complete the core modules provided in national certificate level II of
AUTOMOTIVE.

You are required to go through a series of learning activities in order to complete each learning
outcomes of the module. For further readings, go through with the information sheets
provided in this learning material, other reference materials and resource sheets are also
included here as an additional guide. Activity sheets and job sheets are provided for your
own tests, researches and experimentations. It includes also self-check tests to answer for you
to easily measure your understandings about the topics.
Compare your answers honestly in the answer key provided to know the result. If you have
questions, please do not hesitate to ask your facilitator for assistance.

Recognition for Prior Learning (RPL)

 You may also have some or most of understanding or knowledge and skills covered in
this module because you have:
• Been working for some time.
• Already completed training in this area.

If you can show evidence or demonstrate to your trainer that you are competent in a
particular knowledge or skills, ask him/her about having formally recognize so you will
not have to do some training again. You can provide or show certifications to qualify for
a certain competency from previous training as evidence. If the skills you acquired from
previous learning are still relevant to the module with a certification showing evidence that you
are competent, these can be part of your RPL.

Last part of this learning material is a learner’s diary. Use this diary to record an
important dates and jobs undertaken from other workplace of events that will assist you in
further details need by your trainer or assessor. A Record of Achievement is also provided
for your trainer to complete this module of training.
This learning material was prepared to help you achieve the required competency in
“Participating in workplace communication”. This will be the source of information for
you to acquire knowledge and skills in this particular trade, with minimum supervision from
your trainer.

In doing the activities, please be guided by the following:

1. Ask your trainer on how you will both organize the training session. Read and
understand thoroughly the learning guide. It is divided into sections which
covers all the skills and knowledge you need to successfully complete this
training.

2. Work through all the information and complete the activities in each section.
 Read information sheets and complete the self-check. Suggested references are
included to support your understandings.

3. You can ask guidance from your trainer as you go along the training to
determine whether you are in a right track.

4. Your trainer will tell you the important consideration as you go along with the
activities. Listen and take note those important things.
5. You will be given an opportunity to ask questions and practice on the job.

6. Answer the self-test questions at the end of each section to test your own
progress.

7. Ask your trainer to assist you and evaluate your work after each
activity. This is also for you to get some ideas how you are going to improve
your work. A feedback is always provided by your trainer for you to improve
your skills. Ask a written feedback from your trainer for each activity you
work-out for your own progress. Your trainer keeps feedback / pre-assessment
reports as reference.

8. When you are already finished with the training and through with the activities
provided in this competency-based learning material and feel confident that
you have now sufficient knowledge and skills, your trainer will arrange and
appoint with a registered competency assessor to assess you. The result of the
assessment will be recorded in your Competency Achievement Record.
 AUTOMOTIVE NC II
COMPETENCY-BASED LEARNING MATERIALS
List of Competencies

BASIC COMPETENCY

No. Unit of Module Title

Code
Competency

Participate in Workplace Participating in 500311105

1. Communication Workplace
Communication

Work in team Working in team 500311106

2.
environment environment

Testing and
Practice Career
Repairing ALT723305
3. Professionalism
Wiring/Lighting
System

Service Starting Servicing Starting ALT723307

4.
System System

MODULE CONTENT

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE

COMMUNICATION
MODULE TITLE : PARTICIPATING IN WORKPLACE
COMMUNICATION

MODULE DESCRIPTOR : This module deals with the skills and knowledge and
attitude required in performing automotive repair and maintenance
NOMINAL DURATION : 5 HOURS

LEARNING OUTCOME SUMMARY:

At the end of this module, you must be able to:

• Obtain and convey workplace information

• Participate in workplace meetings and discussion

• Complete relevant work related document

ASSESSMENT CRITERIA:

1.1 Specific and relevant information is accessed from appropriate sources

1.2 Effective questioning , active listening and speaking skills are used to gather and
convey information 1.3 Appropriate medium is used to transfer information and ideas
1.4 Appropriate non- verbal communication is used
1.5 Appropriate lines of communication with supervisors and colleagues are identified
and followed
1.6 Defined workplace procedures for the location and storage of information are used
1.7 Personal interaction is carried out clearly and concisely

2.1 Team meetings are attended on time

2.2 Own opinions are clearly expressed and those of others are listened to without
interruption
2.3 Meeting inputs are consistent with the meeting purpose and established protocols
2.4 Workplace interactions are conducted in a courteous manner
2.5 Questions about simple routine workplace procedures and maters concerning
working conditions of employment are asked and responded to
2.6 Meetings outcomes are interpreted and implemented

3.1 Range of forms relating to conditions of employment are completed accurately and
legibly
3.2 Workplace data is recorded on standard workplace forms and documents
3.3 Basic mathematical processes are used for routine calculations
3.4 Errors in recording information on forms/ documents are identified and properly
acted upon
3.5 Reporting requirements to supervisor are completed according to organizational
guidelines
LEARNING EXPERIENCES

Learning Outcome No. 7 PARTICIPATE IN WORKING PLACE

COMMUNICATION
Learning Activity/Guide Special Instruction

Self - Pace Instruction

Read Information Sheet # 7.3-1 on about • Perform all activities required.

Obtain and convey workplace information,
Participate in workplace meetings and • You must get a rating of 80 to
discussions, . Complete relevant work related 100%. If you get below 80%
documents.
Answer Post Assessment in rating, go over the same activities.
Sheet 7.3-1 If you get the required rating,
• Compare your answers to answer
proceed to next activities.
Key Sheet 7.3-1
• Observe the demonstration on
“Appropriate sources,Medium,
Storage. Forms, Workplace
interactions and
• Perform the Performance Task
Sheet 1.1-1 to 1.1-4
• Evaluate the demonstration using the
Performance Task Rubrics
1.1-1 to 1.1-4

LEARNING OUTCOME SUMMARY

NO. 3
PARTICIPATING IN WORKPLACE
COMMUNICATION
 Contents:
• Competency must be assessed on the job or simulated environment.
• The assessment of practical skills must take place after a period of
supervised practice and repetitive experience.
.
.

Assessment Criteria

• Specific relevant information is accessed from appropriate sources

• Appropriate non-verbal communication is used

• Defined workplace
procedures for the location
and storage of
• information
• Effective questioning, active learning and speaking skills are used to
gather and convey information.

Conditions

The students/ trainees must be provided with the following

• Writing Materials ( pen & paper)

• Materials relevant to the activity

Assessment Method:

• Direct observation while the tasks are being performed

• Questions/Interview
 Learning Experiences
Learning Outcome 3

SERVICE AUTOMOTIVE BATTERY

Learning Activities Special Instructions

Read Information Sheet # 7.3-1 on Read and understand the

Participate in workplace communication information carefully

Read information about sheet 7.1-3

about Obtain and convey workplace
information,Participate in workplace
If you have
meetings and discussions,
Complete relevant work related
documents
some
problem on
the content
of the
information
sheet don’t
hesitate to
approach your
facilitator.
If you feel
that you are
now
knowledgeabl
e on the
content of
the
information
sheet, you
can now
answer self-
check
provided in
the module
if you have a some problem in the
information sheet don’t hesitate to
 approach your facilitator.

Compare answers with the answer

key # 7.3-1 You are required to get all
Answer Self-Check # 7.3.-1 correct answers. If not, read the
information sheet again to answer all
questions correctly.

Evaluate the demonstration of task

using the Performance Criteria Checklist
Perform Task Sheet # 7.1-3 # 7.3-1 Have your trainer evaluate
your performance

After doing all activities of this LO ,

you are ready to proceed to the next LO
on Logical and time-efficient workflow

Information Sheet # 7.3-1

OBTAIN AND CONVEY WORK PLACE INFORMATION

PRESENTED

Learning Objectives:

After reading this INFORMATION SHEET, YOU MUST be able to:

1. Strategies implemented to effectively obtain relevant workplace information

2. How can technology be leverage to streamline the conveyance of work place

information.

3. How can be cultivated among employees to enhance communication effetiveness

Obtain and Convey workplace information

Obtaining and conveying workplace information involves actively gathering relevant data
through various channels such as communication with colleagues, attending meeting and
accessing digital resources and then effectively sharing that information with relvant
stakeholders through clear and concise communication methods such as emails,
presentation or reports. Effective obtain relevant workplace information utilize strategies
like active listening and asking question networking across departments and honing
research skills to find valuable information independently.
Assumptions

• Students have received orientation about participating in workplace information.

• The teacher will be familiar with and will utilize correct service skill techniques using
appropriate resources

• Workstation Set-up.

PRE-TEST
Direction: Answer the following (5 points each)

1. What is Strategies implemented to effectively obtain relevant workplace information

2. How can technology be leverage to streamline the conveyance of work place
information
3. How can be cultivated among employees to enhance communication effectiveness

Information Sheet # 7.3-1

 PARTICIPATE IN WORKPLACE MEETING AND DISCUSSION

Learning Objectives:

1.Maintain punctuality for all team meetings

2,Clearly express personal opinions during meetings
3.Identify the characteristics of technical reports.

INTRODUCTION
Participating in workplace meetings and discussions involves more than just being
physically present. It requires employees to actively engage in the conversation,
contribute ideas, and share relevant information. This active participation is crucial for
effective communication and collaboration within a team. By bringing their unique
perspectives and expertise to the table, employees can help identify solutions to
problems, develop innovative ideas, and make informed decisions that benefit the
organization as a whole. Active listening is a key component of participation. It involves
not only hearing what others are saying but also understanding and considering their
viewpoints. This fosters a respectful and inclusive environment where everyone feels
valued and heard. By asking questions and providing constructive feedback, employees
can clarify misunderstandings and build on each other's ideas. This collaborative
approach ensures that discussions are productive and that all team members are
aligned with the goals and objectives of the meeting.

Technical specifications.
In this report type, you discuss some new product design in terms of its
construction, materials, functions, features, operation, and market potential. True
specifications are not much on writing —the text is dense, fragmented; tables, lists,
and graphics replace regular sentences and paragraphs whenever possible. Thus,
specifications are not a good exercise of your writing abilities. However, you can write
a more high- level version—one that might be read by marketing and planning
executives

TECHNICAL COMMUNICATIONS

Technical communications—or technical writing, as the course is often called—is not

writing about a specific technical topic such as computers, but about any technical topic.
The term "technical" refers to knowledge that is not widespread, that is more the
territory of experts and specialists. Whatever your major is, you are developing an
expertise—you are becoming a specialist in a particular technical area. And whenever
you try to write or say anything about your field, you are engaged in technical
communications. Another key part of the definition of technical communications is
the receiver of the information—the audience. Technical communications is the
delivery of technical information to readers (or listeners or viewers) in a manner
that is adapted to their needs, level of understanding, and background. In fact,
this audience element is so important that it is one of the cornerstones of this course:
you are challenged to write about highly technical subjects but in a way that a
beginner—a nonspecialist—could understand. This ability to "translate" technical
information to nonspecialists is a key skill to any technical communicator. In a world
of rapid technological development, people are constantly falling behind and
becoming technological illiterates. Technology companies are constantly struggling
to find effective ways to help customers or potential customers understand the
advantages or the operation of their new products

POST TEST

Direction: Choose the correct answer

1. Which of the following best describes technical communication?

A. Sharing personal opinions and ideas in informal settings

B. Conveying complex information in a clear and concise manner for a specific

audience

C. Casual conversation with colleagues during breaks

D. Writing creative stories for entertainment purposes

2. What is an essential practice for effective participation in workplace meetings?

A. Dominating the conversation to show authority

B. Listening actively and providing constructive feedback

C. Arriving late to make a noticeable entrance

D. Staying silent and not contributing

3. Why are technical specifications important in project development?

A. They provide a detailed description of the project requirements and standards

B. They offer personal opinions on the project's design

C. They allow for flexibility and informal changes throughout the project

D. They are optional guidelines that can be ignored

4. During a workplace discussion, what is the best way to handle a disagreement?

A. Raise your voice to be heard over others

B. Interrupt the person speaking to correct them immediately

C. Wait for your turn to speak and respectfully present your viewpoint

D. Avoid addressing the disagreement to keep the peace

5. What is the main purpose of using visual aids in technical communication?

A. To entertain the audience with colorful images

B. To enhance understanding by providing a visual representation of complex

information

C. To fill up space in a presentation

D. To distract from the main content of the communication

ANSWER KEY 7.3.2.

OBTAIN AND CONVEY WORK PLACE INFORMATION AND PARTICIPATE IN
WORKPLACE MEETING AND DISCUSSION

PRE -TEST :
1. Establish Clear Communication Channels use formal communication tools like email,
intranet systems, or dedicated communication platforms to ensure important information
is shared and accessible.
2.Implement dedicated communication platforms like Slack, Microsoft Teams, or Zoom
to facilitate real-time communication and collaboration. These tools allow for instant
messaging, video conferencing, and file sharing, making it easier to convey information
quickly and efficiently.
3.Enhancing communication effectiveness among employees can be cultivated through
various strategies that foster an open, inclusive, and supportive environment Encourage
Transparency Leaders should model transparency by openly sharing information about
company goals, decisions, and challenges. This sets a tone of openness and trust.

POST-TEST:

1. B
2. B
3. A
4. B
5. C

REFERENCES AND FURTHER READINGS

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rVZgWstp6HmS0VWDHkBU9hybxzNv9PpFp_SAMtMbc_aem_AS3Vyp5ar-
iUer19chAyz1FLws7RFq6wt5GTVjTBlgujpli0MSt0vCxlM7TBZGQ8zmt_72jh50nq4_UdL
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8MymsuD3qXGZvfEMQ
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1-partipate-in-workplace-communication/16771153

Pictures, illustrations, and images are derived from: Google