IN TER N A L USE ONLY

Loyalty Program
Guide
December 2023

See Addendum on MGS for Important Updates

 IN TER N A L USE ONLY

Contents

Program Overview................................................................. 3
Program Enrollment............................................................... 7
Membership Tiers and Types................................................ 9
Benefits, Including Elite Recognition ................................... 15
Earning Points..................................................................... 41
Marriott Bonvoy Events®...................................................... 65
Redeeming Points............................................................... 76
Award Reimbursement........................................................ 96
Partnerships ...................................................................... 121
Additional Information Overviews...................................... 125
Support and Contact Information...................................... 136
Appendix — 2023 Award Reimbursement ........................ 138

2 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott.
PROG R A M OV ERV IE W IN TER N A L USE ONLY

Program
Overview

Program
Enrollment

Membership
Tiers and Types

Benefits,
Including Elite
Recognition

Earning
Points

Program Overview
Marriott Bonvoy
Overview .......................................................................................... 4 Events

Program Purpose ............................................................................ 5

Marriott Bonvoy® Loyalty Program Terms & Conditions .................. 6 Redeeming
Points

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information
MOXY CHICAGO DOWNTOWN, ILLINOIS, USA

3 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
PROG R A M OV ERV IE W IN TER N A L USE ONLY

Program
Overview

Overview Program
Enrollment

You’ve arrived at the heart of the Marriott Bonvoy Modern Solutions Membership
Tiers and Types
We create products and services that give you the right solution at the
travel program and a distinct point of view on loyalty.
right time, reducing the friction of a long road traveled.
Benefits,
Welcome to Marriott Bonvoy — an unrivaled travel program that goes • Keyless Entry
Including Elite
beyond rewards to connect our members to more of what they love. • Mobile Check-In and checkout Recognition

With endless experiences across over 30 extraordinary hotel brands • Seamless direct booking
worldwide, Marriott Bonvoy helps millions of members find personal • Mobile room service Earning
fulfillment. Here’s how we begin to live up to that promise: Points
• Mobile customer service
Extraordinary Hotels
Unparalleled Rewards
We thoughtfully curate hotels and destinations around the world, so you Marriott Bonvoy
We reward your loyalty in inspiring and personal ways, with opportunities Events
can find the perfect place for you and your travel needs, all bookable
to redeem for free nights, experiences, and much more.
through one platform.
• Largest network of opportunities to earn and redeem points
• 33 distinctive hotel brands Redeeming
• Member Rates and promotions Points
• Thousands of hotels, resorts, homes and villas worldwide
• Exclusive benefits and loyalty incentives
• Warm and welcoming associates
Award
Inspiring Experiences
Reimbursement
We deliver incredible experiences you can trust to exceed your
expectations, creating life’s most memorable moments.

• Thousands of tours and activities Partnerships

• Next-level Marriott Bonvoy Moments™ experiences

• In-hotel, Michelin-starred restaurants Additional
• Hundreds of world-class spas Information
Overviews

Support and
Contact
Information

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PROG R A M OV ERV IE W IN TER N A L USE ONLY

Program
Overview

Program Purpose Program

Enrollment

Marriott Bonvoy drives revenue, stays, and events at Membership

Tiers and Types
hotels worldwide. At the same time, it helps grow
customer loyalty through personal recognition, Benefits,
benefits, and rewards for staying with us. Loyalty Including Elite
Recognition
offers huge business potential for our hotels and is
one of our most important marketing strategies. Earning
Points

Members are a strong base of highly profitable and loyal guests and
influencers who fill our rooms. When we recognize and reward our valued
members, wherever they stay, we foster lasting relationships that build Marriott Bonvoy
Events
loyalty to our properties and our brands.

You — and every hotel team — play a crucial role in further strengthening
the loyalty of our members and delivering the benefits of our program. Redeeming
Points
It’s imperative for our company and your hotel to enroll guests and
capture their email addresses for marketing and communications.
The benefits to every hotel and the entire organization are measurable Award
through higher occupancy and revenue. Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

5 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
PROG R A M OV ERV IE W IN TER N A L USE ONLY

Program
Overview

Marriott Bonvoy Loyalty Program Terms & Conditions Program

Enrollment

The Marriott Bonvoy Loyalty Program Guide is a All interpretations of the Marriott Bonvoy Loyalty Program Guide’s rules, Membership
policies, and guidelines are at Marriott’s sole discretion, and Marriott’s Tiers and Types
detailed interpretation of our program’s terms and decisions will be final. In the event of any discrepancy between the
conditions and is for internal use only. Associates English version and any translated or paraphrased version of the Marriott
Benefits,
Bonvoy Loyalty Program Guide — such as in other reference guides, job
of Marriott International and our hotels (owned, aids, training, etc. — the full English-language version will govern.
Including Elite
Recognition
managed, franchised, licensed, and partner) are This Marriott Bonvoy Loyalty Program Guide reflects the Marriott Bonvoy
required to remain current in their knowledge of, Loyalty Program Terms & Conditions on the Marriott site. This includes Earning
the Supplemental Terms for certain experiences or properties that
comply with, and maintain the integrity of participate in the Marriott Bonvoy loyalty program in a limited or unique
Points

Marriott Bonvoy rules, policies, and guidelines. capacity. This guide is updated regularly, but not as frequently as the
online terms and conditions. In the case of a discrepancy between the Marriott Bonvoy
two, the online terms and conditions will govern. Events

Redeeming
Points

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

6 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
PROG R A M ENROL L MEN T IN TER N A L USE ONLY

Program
Overview

Program
Enrollment

Membership
Tiers and Types

Benefits,
Including Elite
Recognition

Earning
Points

Program Enrollment Marriott Bonvoy

Events

Benefits of Member Enrollment ....................................................... 8

Redeeming
Points

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information
THE ST. REGIS BAL HARBOUR RESORT, MIAMI BEACH FLORIDA, USA

7 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
PROG R A M ENROL L MEN T IN TER N A L USE ONLY

SEE ADDENDUM FOR IMPORTANT UPDATES TO THIS PAGE Program

Overview

Benefits of Member Enrollment Program

Enrollment

Membership is open to anyone — frequent business Member Enrollment Considerations Membership

Tiers and Types
While they’re encouraged to enroll all guests in the program, associates
travelers, leisure guests, and even nonstaying guests.
are required to gain each individual’s permission to do so. Some
Guests can enroll at our properties through the countries may have additional, region-specific enrollment processes. Benefits,
Customer Engagement Center or online through Prior to any enrollment, associates must make every effort to avoid
Including Elite
Recognition
any of our Marriott sites. duplicate enrollments by ensuring the individual doesn’t have an existing
account, either active or expired. If a guest is already a member and a
property attempts to enroll the person again, that new enrollment will be Earning
Member Enrollment Goals merged into the existing account, and the property will not receive credit Points
All participating properties are assigned annual member-enrollment for an enrollment. Additionally, duplicate enrollments create confusion for
goals, except Design Hotels™; Grand Residences by Marriott®; Homes & our members.
Villas by Marriott Bonvoy®; Marriott Executive Apartments®; Marriott Marriott Bonvoy
Vacation Club®; The Phoenician Residences, a Luxury Collection Member accounts are for individuals only. Associates may not enroll Events
Residence Club, Scottsdale; The Ritz-Carlton Club®; Ritz-Carlton more than one person in a single account, such as by entering “Mr. &
Reserve®; Sheraton Vacation Club; and Westin Vacation Club. Mrs.” in the title field or listing two names in the first-name field.
Redeeming
For more information, refer to the Enrollments page on MGS Points
(keyword search: Marriott Bonvoy Enrollments).

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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MEMB ERSHIP TIERS A ND T Y PES IN TER N A L USE ONLY

Program
Overview

Program
Enrollment

Membership
Tiers and Types

Benefits,
Including Elite
Recognition

Earning
Membership Tiers and Types Points

Membership Tiers and Requirements ............................................ 10 Marriott Bonvoy

Elite Status ..................................................................................... 11 Events

Lifetime Elite Status ........................................................................ 12

Marriott Bonvoy for Associates ...................................................... 13 Redeeming
Points
Titanium Elite Owner Card ............................................................. 14

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information
THE RITZ-CARLTON RAS AL KHAIMAH, AL WADI DESERT, UAE

9 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
MEMB ERSHIP TIERS A ND T Y PES IN TER N A L USE ONLY

Program
Overview

Membership Tiers and Requirements Program

Enrollment

Marriott Bonvoy has six membership levels that Members receive one Elite Night Credit for each qualifying night of a stay Membership
at most participating properties as long as they have provided their Tiers and Types
provide additional benefits as members stay more. Marriott Bonvoy membership number at the time of reservation or before
checkout and have stayed and personally paid for the qualifying night.
Benefits,
Marriott Bonvoy Member For more information about qualifying rates, please refer to the Including Elite
0–9 qualifying nights in a calendar year Recognition
Earn Points section in this guide.

Marriott Bonvoy Silver Elite The annual qualifying spend component of the Ambassador Elite status
Earning
requirement is based on qualifying charges earned in the calendar year
10–24 qualifying nights in a calendar year Points
(qualifying period) on completed stays at participating properties
(including Homes & Villas by Marriott Bonvoy), as well as for completed
Marriott Bonvoy Gold Elite voyages with The Ritz-Carlton Yacht Collection (RCYC). Qualifying
Marriott Bonvoy
25–49 qualifying nights in a calendar year charges for participating properties do not include on-property charges Events
earned without a hotel stay, Marriott Bonvoy Events, cobrand credit card
Marriott Bonvoy Platinum Elite spend, Marriott gift card purchases, and other nonqualifying charges.
With RCYC, only the cash portion paid toward the cruise fare and RCYC
50–74 qualifying nights in a calendar year Redeeming
hotel package rate are applied to the annual qualifying spend. In Points
addition, qualifying charges paid in advance for a stay or voyage
Marriott Bonvoy Titanium Elite occurring in the year(s) following the qualifying period are not included in
75+ qualifying nights in a calendar year the annual qualifying spend for the current qualifying period.
Award
Reimbursement
Marriott Bonvoy Ambassador Elite
100+ qualifying nights in a calendar year and
US$23,000 in annual qualifying spend Partnerships

Additional
Information
Overviews

Support and
Contact
Information

10 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
MEMB ERSHIP TIERS A ND T Y PES IN TER N A L USE ONLY

Program
Overview

Elite Status Program

Enrollment

To achieve or renew Elite status (or a specific • When booking a qualifying group event or meeting with Membership
Marriott Bonvoy Events, one Elite Night Credit is awarded Tiers and Types
Elite tier), the member must have the minimum for every 20 room nights booked and actualized, up to a maximum
requirement earned between January 1 and of 20 Elite Night Credits per contract.
Benefits,
December 31 of any given year through one of the When members achieve the minimum requirement of any Elite tier in the Including Elite
Recognition
calendar year, they receive the Elite tier’s status and benefits for the rest
following: qualifying nights on stays at participating of the calendar year and the following year. For example, members who
properties and Homes & Villas by Marriott Bonvoy; meet the Gold Elite minimum requirement in October 2023 will be Earning
recognized as Gold Elite members and receive that tier’s benefits for the
voyages through The Ritz-Carlton Yacht Collection; rest of 2023 and through 2024.
Points

and qualifying meetings and events through

As part of Marriott Bonvoy’s annual business processing, all Elite
Marriott Bonvoy Events. members who do not meet the annual requirements of their current Elite
Marriott Bonvoy
Events
status level will be downgraded.
Elite Night Credits apply only to the one guest room the member is
Members may receive Elite status through partner programs
staying in and personally paying for, regardless of whether the member is Redeeming
and Marriott Bonvoy cobrand credit card benefits and purchases.
paying for additional guest rooms. Points
Members may also be gifted Elite status by another member through the
One Elite Night Credit is earned by the member for every qualifying night Annual Choice Benefit or receive Elite status through the Elite Referral
stayed. Program. See the Additional Information Overviews section in this
guide for more information on the Elite Referral Program. Award
Reimbursement
Exceptions include:

• At City Express by Marriott™, Four Points Express by Sheraton, and

Protea Hotels®, members will be awarded one Elite Night Credit for Partnerships
every two qualifying nights for each qualifying stay completed.
• At Marriott Executive Apartments, members will be awarded one
Elite Night Credit for every three qualifying nights for each qualifying Additional
stay completed. Information
Overviews
• At The Ritz-Carlton Club properties, a member staying under their
ownership benefit will only receive Elite Night Credits (no points or
miles earning, redemption, or on-property benefits). Support and
Contact
Information

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MEMB ERSHIP TIERS A ND T Y PES IN TER N A L USE ONLY

Program
Overview

Lifetime Elite Status Program

Enrollment

Members earn Lifetime Elite status as added Membership

Tiers and Types
recognition for their continued loyalty.
Benefits,
Members who achieve Lifetime Elite status keep their Elite status — Including Elite
without needing to meet the tier’s minimum requirements — in Recognition
all subsequent calendar years, unless their member account is
canceled. Lifetime Elite status also provides protection against the
forfeiture of points. Earning
Points
Members can earn Lifetime Elite status through the following criteria:

Marriott Bonvoy Lifetime Silver Elite Marriott Bonvoy

250 qualifying nights and 5+ years as Silver Elite or higher Events

Marriott Bonvoy Lifetime Gold Elite

Redeeming
400 qualifying nights and 7+ years as Gold Elite or higher Points

Marriott Bonvoy Lifetime Platinum Elite

600 qualifying nights and 10+ years as Platinum Elite or higher Award
Reimbursement

Please note: Marriott Bonvoy Lifetime Titanium Elite status is only valid for
members who qualified by December 31, 2018. This status can no longer
be achieved. Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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MEMB ERSHIP TIERS A ND T Y PES IN TER N A L USE ONLY

Program
Overview

Marriott Bonvoy for Associates Program

Enrollment

Employees of Marriott International and associates working at Marriott- Membership

owned, -leased, -licensed, and -managed properties (collectively, Tiers and Types
“associates,” and individually, an “associate”) may participate in the
Marriott Bonvoy program through:
Benefits,
1. A member account identified as an Associate membership; Including Elite
Recognition
2. Timeshare ownership in Grand Residences by Marriott, Marriott
Vacation Club, Sheraton Vacation Club, Vistana Residence Network,
and Westin Vacation Club; or Earning
Points
3. An active Marriott Bonvoy cobrand credit card account,
where available.

Effective November 25, 2019, managed associate member accounts are Marriott Bonvoy
Events
able to participate in Marriott Bonvoy in accordance with the Loyalty
Program Terms & Conditions as set out on marriott.com/loyalty/terms/
default.mi, subject to restrictions and limitations identified in the
Managed Associate Rules, available for review on the Marriott Bonvoy Redeeming
Points
for Associates page on MGS.

The Managed Associate Rules do not apply to employees of Marriott

franchisees, Marriott licensees, and owners of Marriott-managed Award
properties. Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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MEMB ERSHIP TIERS A ND T Y PES IN TER N A L USE ONLY

Program
Overview

Titanium Elite Owner Card Program

Enrollment

Marriott International highly values its partnerships with owners, Members who have the Titanium Elite Owner Card are entitled to receive Membership
franchisees, and third-party managers. In recognition of these the benefits of Titanium Elite status as outlined in the Benefits, Including Tiers and Types
partnerships, Marriott International provides three key principals of each Elite Recognition section in this guide, regardless of the rate they are
owner/franchise account or third-party manager with a Titanium Elite booked at. Members with the Titanium Elite Owner Card should receive
Owner Card, regardless of the number of properties or legal entities in their their on-property benefits whether they stay on a qualifying or Benefits,
Including Elite
Marriott portfolio. After surpassing US$5 million in total management or nonqualifying rate. Recognition
royalty fees within one calendar year or 10 hotels in their portfolio, the
account will become eligible for an additional Titanium Elite Owner Card, Additional information on rules and eligibility can be found on MGS:
which will be issued to the fourth principal of the account. These owners Titanium Elite Owner Card. Earning
are eligible for Titanium Elite benefits in addition to the Explore discounts. Points
Owners who achieve Marriott Bonvoy Ambassador Elite status on their
All owners, franchisees, and third-party managers with an EID (Enterprise
own by reaching 100 or more qualifying nights in a calendar year and at
ID) are eligible for Explore rates leisure travel and the MBR (Marriott
least US$23,000 in annual qualifying spend will hold Ambassador Elite
business rate) on business travel (based on availability and program rules). Marriott Bonvoy
Owner status. These owners will receive all benefits as Titanium Elite Events
This issuing of the Titanium Elite Owner Card is handled through OFS Owners, plus Ambassador Service and other benefits at this tier.
(Owner Franchise Services). Members with the Titanium Elite Owner Card
Additional continent guidelines may apply.
will have the “owner” designation on their membership card, as well as a Redeeming
line on the back of their card validating their eligibility for the Explore Points
rates: Explore Discount Card or Form Not Required. In addition to a
physical membership card, members can show their owner designations
in the Marriott Bonvoy App, which also validates their eligibility for the Award
Explore rates. Reimbursement

There is an annual renewal process of all Owner Cardholders to ensure

that all eligible owners and franchisees are automatically renewed at the
Titanium Elite Owner level. Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
Overview

Benefits, Including Program

Enrollment

Elite Recognition
Membership
On-Property Member Benefit Policies ............................................ 16 Tiers and Types

Member Benefits at a Glance......................................................... 17

Benefits for All Members ................................................................ 18 Benefits,
Including Elite
Member Rates ........................................................................ 18 Recognition
Mobile Check-In/Services ....................................................... 18
Complimentary In-Room Internet Access ............................... 19
Earning
Elite Recognition Benefits .............................................................. 20 Points
Elite Points .............................................................................. 20
Gift Shop Discount ................................................................. 20
Marriott Bonvoy
Late Checkout ........................................................................ 21 Events
Complimentary Enhanced In-Room Internet Access .............. 22
Complimentary Enhanced Room Upgrade ............................. 23
Elite Welcome Gift .................................................................. 24 Redeeming
Points
Guaranteed Room Type ......................................................... 27
Lounge Access ....................................................................... 28
Annual Choice Benefit ............................................................ 29 Award
Nightly Upgrade Awards (formerly Suite Night Awards™) ...... 32 Reimbursement

48-Hour Guaranteed Availability ............................................. 35

Your24® ................................................................................... 36
Partnerships
Resort Credit .......................................................................... 36
Ambassador Service .............................................................. 37
Elite Benefits Guarantee ......................................................... 38 Additional
Ultimate Reservation Guarantee ............................................. 39 Information
Overviews
All-Inclusive by Marriott Bonvoy® Benefits ..................................... 40

Support and
Contact
Information

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B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
Overview

On-Property Member Benefit Policies Program

Enrollment

Member benefits delivered on property are Properties are expected to consistently deliver the benefits for each Membership
member tier as outlined in this Marriott Bonvoy Loyalty Program Guide Tiers and Types
reserved for members only and apply solely to and the Loyalty Program Terms & Conditions. Members with Elite status
the one guest room the member stays in and will receive guaranteed compensation for select Elite benefits in the event
Benefits,
those benefits are not available during their stay. See the Elite Benefits
personally pays or redeems points for. No Guarantee for more information.
Including Elite
Recognition
on-property benefits apply to additional guest rooms In addition, participating properties must utilize approved Marriott Bonvoy
the member may have reserved or paid for. collateral to provide an added level of recognition for current members Earning
and an opening to offer enrollment for non-members. For more Points
information, refer to the Collateral Guide on MGS.
Only one member per guest room receives benefits by providing
their Marriott Bonvoy membership number when making a reservation or Action steps and useful tips for delivering member benefits are in the
during the stay. A spouse, other family member, friend, associate, etc., Marriott Bonvoy
Loyalty Front Desk Reference Guide on MGS. Events
cannot use another member’s account to access benefits or accumulate
Elite Night Credits.

Unless otherwise stated, member benefits apply to stays on qualifying Redeeming

rates at participating properties. Additional continent guidelines may Points
apply. The only exception at this time is for members who hold the
Titanium Elite Owner Card; they receive benefits whether they stay on a
qualifying rate or nonqualifying rate. Award
Reimbursement
How each participating property or brand delivers certain on-property
benefits is listed in the details for each benefit within this section.
Certain brands and/or properties have limited or no participation in
Partnerships
Marriott Bonvoy and are outlined in Section 1.2 of the Loyalty Program
Terms & Conditions. For example, Marriott Executive Apartments is a
base-points and miles-earning partner only and does not offer any award
redemption; nor does it provide any on-property benefits, including Elite Additional
Information
bonus points.
Overviews

Support and
Contact
Information

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B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
Overview

Member Benefits at a Glance Program

Enrollment

Below is an overview of the benefits for each member tier. Details for each benefit are described in the following pages; these details include the applicable Membership
member tiers, member restrictions, on-property delivery expectations, and participating and nonparticipating properties and brands. Tiers and Types

MEMBER BENEFITS AT A GLANCE

Benefits,
Including Elite
Marriott Bonvoy Member
Recognition
0–9 • Complimentary in-room internet access
Qualifying Nights/Year • Member Rates
• Mobile Check-In/services
Earning
Marriott Bonvoy Silver Elite Enjoy all the benefits of Member, plus: Points
• 10% more points
10–24
• Priority Late Checkout
Qualifying Nights/Year
• Ultimate Reservation Guarantee
• Gift shop discount
Marriott Bonvoy
Marriott Bonvoy Gold Elite Enjoy all the benefits of Silver Elite, plus: Events
• 25% more points
25–49 • Complimentary enhanced in-room internet access
Qualifying Nights/Year • Elite Welcome Gift of points (250/500 points, varies by brand)
• 2 p.m. Late Checkout (based on availability) Redeeming
• Enhanced Room Upgrade (based on availability, does not include suites) Points

Marriott Bonvoy Platinum Elite Enjoy all the benefits of Gold Elite, plus:
• 50% more points
• Elite Welcome Gift for Platinum Elite and above (choice of 500/1,000 points, F&B offering, or amenity, varies by brand) Award
50–74
• Lounge access (with breakfast); for resorts, refer to the Lounge Access Benefit Detail Reimbursement
• Guaranteed 4 p.m. Late Checkout (based on availability at resorts and convention properties)
Qualifying Nights/Year
• Annual Choice Benefit (5 Nightly Upgrade Awards, gift Elite status, brand bed discount, 5 Elite Night Credits, $100 charity donation)
• Enhanced Room Upgrade, including Select Suites (based on availability)
• Guaranteed Room Type
• Dedicated Elite support Partnerships

Marriott Bonvoy Titanium Elite Enjoy all the benefits of Platinum Elite, plus:
75+ • 75% more points
Qualifying Nights/Year • 48-Hour Guarantee Additional
• A nnual Choice Benefit (5 Nightly Upgrade Awards, 1 Free Night Award, gift Elite status, brand bed discount, 5 Elite Night Credits, $100 charity donation) Information
Overviews
Marriott Bonvoy Ambassador Elite Enjoy all the benefits of Titanium Elite, plus:
100+
• Ambassador Service
Qualifying Nights/Year and
• Your24®
US$23,000 in Annual Qualifying Spend Support and
• $150 resort credit per stay at Ritz-Carlton Reserve
Contact
Note: Participating Design Hotels™ properties should refer to their Program Guide supplement for more information on benefit participation.
Information
Nightly Upgrade Awards is the rebranded name of Suite Night Awards, effective January 2024.
On-property benefits are not available at Marriott Executive Apartments.

17 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

SEE ADDENDUM FOR IMPORTANT UPDATES TO THIS PAGE Program

Overview

Benefits for All Members Program

Enrollment

Member Rates Mobile Check-In/Services Membership

Tiers and Types

Marriott Bonvoy members receive an exclusive, preferred rate when As a benefit to Marriott Bonvoy members, Mobile Guest Services
Benefits,
they book rooms through Marriott websites, the Marriott Bonvoy App, is a digital service platform that transforms the total guest experience in Including Elite
Customer Engagement Centers, or other eligible channels. Member an effort to stay relevant to next-generation travelers and connect with Recognition
Rates are available at participating properties and brands — except at them on their terms. Services, where available, include Mobile Check-In,
the Atlantis properties at Paradise Island, Bahamas; The Cosmopolitan of Mobile Key, and Mobile Requests. More information is available on MGS.
Las Vegas; Design Hotels™; Homes & Villas by Marriott Bonvoy; Ritz- Earning
Carlton Reserve; and The Ritz-Carlton Residences®. Advance Whenever possible, encourage members to download the Marriott Points
reservations are required. Advance payment may be required. Bonvoy App if they haven’t already done so. The app empowers
members to enjoy a more seamless, contactless experience throughout
• Member Rates offer a discount of at least two percent (2%) applied their stay. Members with the app can maximize Mobile Check-In, Mobile Marriott Bonvoy
to the participating property's lowest applicable available public Key, and Mobile Requests, where available. More information is available Events
rates for nonpremium rooms. Refer to your hotel brand for on MGS.
further guidance.
• M
 ember Rates are applied to a participating property’s nonqualified Redeeming
Points
available public rates for nonpremium rooms.
• M
 ember Rates must be booked by the member staying at the
participating property when booking a reservation. Award
• Member Rates do not apply to groups of 10 or more guest rooms. Reimbursement

• Member Rates may not be combined with other select

promotions, offers, or discounts, and are not valid for existing
reservations or groups. Partnerships

• Member Rates do not apply to qualified transient rates,

such as government rates, negotiated rates, AAA rates, and
the Senior Discount rate. Additional
Information
Overviews
More information is available on the Book Direct website.

Support and
Contact
Information

18 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
SEE ADDENDUM FOR IMPORTANT UPDATES TO THIS PAGE Overview

Benefits for All Members (continued) Program

Enrollment

Complimentary In-Room Internet Access Membership

Tiers and Types

All Marriott Bonvoy members who book a stay at a participating property • Participating properties with mandatory resort charges that include
Benefits,
through a direct Marriott booking channel will receive complimentary internet access must provide a replacement benefit to be Including Elite
standard in-room internet access during the stay. Examples of Marriott determined at each participating property’s discretion. Recognition
direct booking channels include marriott.com, Marriott Bonvoy websites,
• Certain participating properties offer only complimentary standard
the websites of other Marriott brands, the Marriott Bonvoy App, Member
in-room internet access to Gold Elite, Platinum Elite, Titanium Elite,
Support, and any Marriott property. Earning
and Ambassador Elite members: the Atlantis properties at Paradise Points
Furthermore, Marriott Bonvoy Gold Elite, Platinum Elite, Titanium Elite, Island, Bahamas, and The Cosmopolitan of Las Vegas, Autograph
and Ambassador Elite members, as well as any cobrand credit Collection.
cardmember who has premium internet access as a benefit, will receive • Refer to the Property Internet Minimum Requirements & Pricing Marriott Bonvoy
complimentary enhanced (premium) in-room internet access, regardless Standard (OPS-TECH-001) for additional brand/continent internet Events
of booking method. Additional restrictions apply as follows: requirements.

• L
 imited to one guest room per eligible member per stay, regardless Redeeming
of how many rooms have been reserved; member must stay in the Points
guest room and pay for the charges.
• Not applicable for meeting rooms.
Award
• N
 o additional internet-access benefit is given at participating Reimbursement
properties and brands that offer complimentary in-room internet
access to all guests. This includes properties in the Asia Pacific
region that offer complimentary in-room internet access to all guests,
regardless of booking channel. Partnerships

• Participating properties at the following brands provide

complimentary in-room internet access to all guests: Aloft®,
Apartments by Marriott Bonvoy, City Express, Delta Hotels by Additional
Information
Marriott™, EDITION, Element®, Four Points®, Four Points Express, Overviews
Grand Residences by Marriott, Homes & Villas by Marriott Bonvoy,
Marriott Vacation Club, Moxy® Hotels, Protea, Ritz-Carlton Reserve,
Sheraton Vacation Club, and Westin Vacation Club. Support and
Contact
Information

19 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
Overview

Elite Recognition Benefits Program

Enrollment

Elite Points Gift Shop Discount Membership

Tiers and Types

All Elite members receive more points with each stay. Points vary by The gift shop discount of 10% on retail merchandise is valid for clothing,
Benefits,
Elite membership level and are calculated based on the points earned on gifts and souvenirs, imprints and logo materials, jewelry and accessories, Including Elite
eligible rates during a stay. and face- and body-care products. The gift shop discount is extended at Recognition
participating Marriott-operated gift shops.
• Silver Elite members receive 10% more points.
This benefit is available to all Elite members who present their member Earning
• Gold Elite members receive 25% more points.
card (physical or mobile) to obtain the discount. Points
• Platinum Elite members receive 50% more points.
Benefit offered at:
• Titanium Elite and Ambassador Elite members receive
75% more points. Autograph Collection®, Delta Hotels by Marriott, Gaylord Hotels®, Grand Marriott Bonvoy
Residences by Marriott, JW Marriott®, Le Méridien®, The Luxury Collection®, Events
As long as the valid Elite membership number is on the reservation, no Marriott Hotels®, Marriott Vacation Club, Moxy Hotels, Protea Hotels,
further hotel action is required to deliver this benefit because the points Renaissance® Hotels, St. Regis, Sheraton®, Sheraton Vacation Club, Tribute
are posted after checkout. Portfolio®, Westin®, Westin Vacation Club, and W® Hotels. Redeeming
Points
This benefit is available to Elite members at all participating brands, At EDITION and The Ritz-Carlton hotels, there is a 10% discount on
except as otherwise noted in the Participating Properties and Brands branded merchandise only, excluding sundries, purchased at gift shops
section in the Loyalty Program Terms & Conditions. on property. Award
Reimbursement
Benefit not offered at:
Aloft, Apartments by Marriott Bonvoy, City Express, Courtyard®,
participating Design Hotels™, Element, Fairfield® by Marriott, Four Points,
Partnerships
Four Points Express, Residence Inn®, Ritz-Carlton Reserve, SpringHill
Suites®, and TownePlace Suites®.

Additional
Information
Overviews

Support and
Contact
Information

20 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
Overview

Elite Recognition Benefits (continued) Program

Enrollment

Late Checkout Membership

Tiers and Types

All Elite members receive late checkout at no additional charge, as outlined below. Properties should make every effort to honor the Elite member’s late
Benefits,
checkout request. Including Elite
Recognition
ELITE TIER LATE CHECKOUT TYPE BENEFIT RESTRICTIONS PROPERTY PARTICIPATION

Available at participating properties and brands except: Earning

• Grand Residences by Marriott Points
• Marriott Vacation Club
• Based on availability.
• The Phoenician Residences, a Luxury Collection
Silver Elite Priority Late Checkout • Members should call the front desk the morning of
Residence Club, Scottsdale
checkout to request late checkout. Marriott Bonvoy
• Ritz-Carlton Reserve
Events
• Sheraton Vacation Club
• Westin Vacation Club

Available at participating properties and brands except:

Redeeming
• Grand Residences by Marriott Points
• Based on availability. • Marriott Vacation Club
• Members should call the front desk the morning of • The Phoenician Residences, a Luxury Collection
Gold Elite 2 p.m. Late Checkout
checkout and request a late checkout, up until 2 p.m. Residence Club, Scottsdale
local time. • Ritz-Carlton Reserve Award
• Sheraton Vacation Club Reimbursement
• Westin Vacation Club

Available at participating properties and brands except:

• M embers are guaranteed a late checkout up until • Resort properties (based on availability)
4 p.m. local time at the participating property. Partnerships
• Convention properties (based on availability)
• At Apartments by Marriott Bonvoy, members are • Participating Design Hotels™ (based on availability)
guaranteed a late checkout up until 2 p.m. local time
Platinum Elite, • Grand Residences by Marriott
and may request a late checkout up until 4 p.m. local
Titanium Elite, and 4 p.m. Late Checkout • Marriott Vacation Club Additional
time at the participating property.
Ambassador Elite • The Phoenician Residences, a Luxury Collection
• Members can request a late checkout when making a Information
Residence Club, Scottsdale Overviews
reservation through Member Support, at check-in, via
the mobile app (where available), or at any time during • Ritz-Carlton Reserve
their stay. • Sheraton Vacation Club
• Westin Vacation Club Support and
Contact
Information

21 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
Overview

Elite Recognition Benefits (continued) Program

Enrollment

Complimentary Enhanced In-Room Internet Access Membership

Tiers and Types

Gold Elite, Platinum Elite, Titanium Elite, and Benefits,

Including Elite
Ambassador Elite members receive complimentary Recognition

enhanced in-room internet access at the highest

speed available as a benefit of their Elite status when Earning
Points
they stay, regardless of the booking channel.

This benefit applies to the one room the member is staying in and paying Marriott Bonvoy
Events
for. It is not applicable to additional guest rooms the member pays for or
to meeting rooms.

Additional restrictions are listed under the Complimentary In-Room Redeeming

Internet Access benefit. Points

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

22 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

SEE ADDENDUM FOR IMPORTANT UPDATES TO THIS PAGE Program

Overview

Elite Recognition Benefits (continued) Program

Enrollment

Complimentary Enhanced Room Upgrade Membership

Tiers and Types

Gold Elite, Platinum Elite, Titanium Elite, and At The Ritz-Carlton, suites are included only for Titanium Elite and Benefits,
Ambassador Elite members; rooms with direct Club Lounge access Including Elite
Ambassador Elite members receive a complimentary are excluded. Recognition

Enhanced Room Upgrade at no additional charge Room upgrades, including the type of room, are subject to availability
for their entire length of stay. This upgrade is subject and identified by each participating property. Earning
Points
to availability on the day of arrival and limited to a At participating Design Hotels™, upgrades are subject to availability, and
member’s personal guest room. Enhanced rooms may room type is at the hotel’s discretion.
Marriott Bonvoy
include suites; rooms with desirable views, special This benefit is available at all participating brands except Grand Events
Residences by Marriott; Marriott Vacation Club; Phoenician Residences,
features, or amenities; rooms on a corner or high a Luxury Collection Residence Club, Scottsdale; Ritz-Carlton Reserve;
floors; and rooms on Executive Floors. Sheraton Vacation Club; and Westin Vacation Club. Redeeming
Points

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

23 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
Overview

Elite Recognition Benefits (continued) Program

Enrollment

Elite Welcome Gift Membership

Tiers and Types

Gold Elite, Platinum Elite, Titanium Elite, and Elite Welcome Gift of Points Benefits,
Gold Elite members receive a specific number of Elite Welcome Gift Including Elite
Ambassador Elite members receive an Elite Recognition
points with each stay (not per day). These points are in addition to the
Welcome Gift when staying at our participating Gold Elite bonus points calculated from the base stay. Points are posted
properties. These gifts are per stay and not per day, to members’ accounts after they check out. No hotel action is required. Earning
City Express does not offer Elite Welcome Gift points. Points
unless otherwise specified. Welcome gifts vary by
Elite tier, brand, property type, and continent. PARTICIPATING BRANDS
ELITE WELCOME
GIFT OF POINTS
Marriott Bonvoy
Properties should use the related welcome gift Events
Apartments by Marriott Bonvoy, Autograph Collection,
collateral, where applicable. Delta Hotels, participating Design Hotels™, EDITION,
Gaylord Hotels, Grand Residences by Marriott, Homes
& Villas by Marriott Bonvoy, JW Marriott, Le Méridien, Redeeming
Each property must determine for itself the best procedure for handling The Luxury Collection, Marriott Hotels, Marriott Vacation 500 points per stay Points
the routing and billing of any charges related to Elite Welcome Gift costs Club, Renaissance Hotels, The Ritz-Carlton, Ritz-Carlton
Reserve, St. Regis, Sheraton, Sheraton Vacation Club,
other than points. For example, a property can choose to create a
Tribute Portfolio, W Hotels, Westin, and Westin Vacation
separate posting master folio where charges can be adjusted with the Club. Award
applicable collateral as backup. Reimbursement
AC Hotels by Marriott®, Aloft, Courtyard, Element,
Members who select or receive points as their Elite Welcome Gift and
Fairfield by Marriott, Four Points, Four Points Express,
have designated their earning preference as miles will receive the points 250 points per stay
Moxy Hotels, Protea Hotels, Residence Inn, SpringHill
in their member account. They will then need to initiate the transfer of Suites, and TownePlace Suites. Partnerships
Elite Welcome Gift points to miles through their membership profile
online. These points will not automatically convert to miles.
Additional
Information
Overviews

Support and
Contact
Information

24 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
SEE ADDENDUM FOR IMPORTANT UPDATES TO THIS PAGE Overview

Elite Recognition Benefits (continued) Program

Enrollment

Elite Welcome Gift for Platinum Elite Members and Above Membership
Tiers and Types

Platinum Elite, Titanium Elite, and Ambassador Elite members receive a choice of welcome gift. Depending on the welcome gift chosen, properties
Benefits,
should coordinate with other departments as needed to ensure proper training is given to associates to recognize members who are eligible for the benefit Including Elite
and to ensure timely delivery to the member. Recognition

If the Platinum Elite, Titanium Elite, and Ambassador Elite Welcome Gift choice is not offered at time of arrival, compensation applies (see chart). Choices
vary by participating brand. Refer to the Loyalty Program Terms & Conditions for more information. Earning
Points

MEMBER
PARTICIPATING BRANDS ELITE WELCOME GIFT FOR PLATINUM ELITE MEMBERS AND ABOVE
COMPENSATION1
Marriott Bonvoy
US/CAN/EU: 1,000 points per stay or US$10 food and beverage (“F&B”) credit per stay
Events
AP/CALA/MEA: 1,000 points per stay or F&B amenity per stay
Autograph Collection, Delta Hotels, JW Marriott, Marriott Hotels,
RESORTS only: US$100
Renaissance Hotels
US/CAN/EU: 1,000 points per stay or breakfast2 in restaurant per night of stay for member + 1
AP/CALA/MEA: 1,000 points per stay or F&B amenity per stay or breakfast 2 in restaurant per Redeeming
night of stay for member + 1 Points
Gaylord Hotels 1,000 points per stay or US$10 F&B credit per stay US$100

Le Méridien, The Luxury Collection, St. Regis, Sheraton, Tribute  ,000 points per stay or amenity per stay or breakfast in restaurant per night of stay for
1
US$100 Award
Portfolio, W Hotels, Westin member + 1 (including resorts)
Reimbursement
Apartments by Marriott Bonvoy, Design Hotels™, EDITION, Grand
Residences by Marriott, Homes & Villas by Marriott Bonvoy, Marriott
1,000 points per stay N/A
Vacation Club, The Ritz-Carlton, Ritz-Carlton Reserve, Sheraton
Vacation Club, and Westin Vacation Club
Partnerships
US/CAN/EU: 500 points per stay or US$10 F&B credit per night of stay for member + 13
AP/CALA/MEA: Properties without lounge — 500 points per stay or F&B amenity per stay or
Courtyard US$10 F&B credit per night of stay for member + 13 US$50
Properties with lounge — 500 points per stay and breakfast in lounge; if lounge is closed, Additional
breakfast in restaurant per night of stay for member + 1
Information
US/CAN/EU: 500 points per stay or US$10 F&B credit per night of stay for member + 13 AC Hotels: US$50 Overviews
AC Hotels, Moxy Hotels AP/CALA/MEA: 500 points per stay or F&B amenity per stay or US$10 F&B credit per night of
stay for member + 13 Moxy Hotels: US$25
Support and
1
Participating properties outside the United States will pay the equivalent in their local currency.
2
Breakfast option is not offered at the Atlantis properties at Paradise Island, Bahamas; and The Cosmopolitan of Las Vegas, Autograph Collection.
Contact
3
The US$10 F&B credit per night of stay is for the member. An additional US$10 F&B credit per night of stay is given for one guest staying in the same guest room as the member. Information
The US$10 credit per night of stay does not accrue during the stay. For example, a member who does not use the US$10 credit on one day does not get US$20 credit the following day.

25 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
Overview

Elite Recognition Benefits (continued) Program

Enrollment

Elite Welcome Gift for Platinum Elite Members and Above (continued) Membership
Tiers and Types
PARTICIPATING BRANDS ELITE WELCOME GIFT FOR PLATINUM ELITE MEMBERS AND ABOVE MEMBER COMPENSATION1

SpringHill Suites, Residence Inn: US$50 Benefits,

Fairfield, Residence Inn, SpringHill Suites, Including Elite
500 points per stay or F&B amenity per stay
TownePlace Suites Recognition
Fairfield, TownePlace Suites: US$25

Four Points: US$50

Aloft, Four Points 500 points per stay or F&B amenity per stay or breakfast in restaurant per night of stay for member + 1 Earning
Aloft: US$25 Points
Protea: US$50
Four Points Express, Protea Hotels 500 points per stay or breakfast in restaurant per night of stay for member + 1
Four Points Express: US$25
Marriott Bonvoy
Events
City Express – City Centro locations only Breakfast in restaurant per night of stay for member + 1 US$25

Element 500 points per stay or F&B amenity per stay US$25 Redeeming
Points

Participating properties outside the United States will pay the equivalent in their local currency.
1

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

26 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
Overview

Elite Recognition Benefits (continued) Program

Enrollment

Guaranteed Room Type Membership

Tiers and Types

Platinum Elite, Titanium Elite, and Ambassador Elite members Benefit offered at:
Benefits,
receive a guaranteed priority for their requested type of room at the AC Hotels, Aloft, Apartments by Marriott Bonvoy, Autograph Collection, Including Elite
participating brands listed below when their qualifying Elite level and City Express, Courtyard, Delta Hotels, Element, Fairfield, Four Points, Recognition
specific preference are noted on the reservation for their stay. Certain Four Points Express, Gaylord Hotels, JW Marriott, Le Méridien, The
room preferences or requests — such as, but not limited to, pillow Luxury Collection, Marriott Hotels, Moxy, Protea Hotels, Renaissance
preference, room location, and extra bed or crib requests — are not Earning
Hotels, Residence Inn, Sheraton, SpringHill Suites, TownePlace Suites,
included in this benefit. Points
Tribute Portfolio, W Hotels, and Westin.
• Members who book reservations on the same day of arrival are not Benefit not offered at:
eligible for this benefit. Marriott Bonvoy
EDITION; Grand Residences by Marriott; Marriott Vacation Club; Events
• This benefit does not cover room upgrades. participating Design Hotels™; The Phoenician Residences, a Luxury
• Outside of the United States, Canada, and Europe: Smoking and Collection Residence Club, Scottsdale; The Ritz-Carlton; Ritz-Carlton
nonsmoking preferences may also be given priority, based on Reserve; St. Regis; Sheraton Vacation Club; and Westin Vacation Club.
Redeeming
availability; exact bed sizes may vary; and only Titanium Elite and Platinum Elite members and above are eligible to receive the Guaranteed Room Type benefit compensation Points
at any participating brand listed below.
Ambassador Elite members will have guaranteed priority for their
requested type of bed and room.
Award
PARTICIPATING BRANDS MEMBER COMPENSATION Reimbursement

Apartments by Marriott Bonvoy, Autograph Collection, Delta Hotels, Gaylord Hotels, JW Marriott, Le Méridien,
US$100
The Luxury Collection, Marriott Hotels, Renaissance Hotels, Sheraton, Tribute Portfolio, W Hotels, Westin
Partnerships
AC Hotels, Courtyard, Four Points, Protea Hotels, Residence Inn, SpringHill Suites US$50

Aloft, City Express, Element, Fairfield, Four Points Express, Moxy Hotels, TownePlace Suites US$25 Additional
Information
*
Participating properties outside the United States will pay the equivalent in their local currency.
Overviews

Support and
Contact
Information

27 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

SEE ADDENDUM FOR IMPORTANT UPDATES TO THIS PAGE Program

Overview

Elite Recognition Benefits (continued) Program

Enrollment

Lounge Access Membership

Tiers and Types

Platinum Elite, Titanium Elite, and Ambassador Elite members, • This benefit is not applicable when breakfast is included in the rate
or the brand offers an approved alternative. Benefits,
plus one guest staying in the same room, receive guaranteed Concierge/ Including Elite
Executive/Club/Signature Club/M Club lounge access, or approved Recognition
Benefit offered at:
alternative, during normal business hours at select participating brands
and locations as outlined in the chart. Autograph Collection, Courtyard,* Delta Hotels,** JW Marriott, Le Méridien,
Marriott Hotels, Renaissance Hotels, Sheraton, and Westin. Earning
• T
 his benefit only applies to the one guest room in which the Platinum Points
Elite, Titanium Elite, or Ambassador Elite member is staying. Benefit not offered at:
• Lounge offers light snacks and daily continental breakfast. AC Hotels; Aloft; Apartments by Marriott Bonvoy; City Express;
participating Design Hotels™; EDITION; Element; Fairfield; Four Points; Marriott Bonvoy
• If the lounge is closed, some properties in the United States do not Events
Four Points Express; Gaylord Hotels; Grand Residences by Marriott; The
provide free continental breakfast in their hotel restaurant. Instead,
Luxury Collection; Marriott Vacation Club; Moxy Hotels; The Phoenician
they offer 1,000 points per night of the stay in lieu of breakfast. These
Residences, a Luxury Collection Residence Club, Scottsdale; Protea
properties can be found in the Loyalty Program Terms & Conditions. Redeeming
Hotels; Residence Inn; The Ritz-Carlton; Ritz-Carlton Reserve; St. Regis;
• If lounge access is not available (or exceptions as outlined in the chart), Points
Sheraton Vacation Club; SpringHill Suites; TownePlace Suites; Tribute
Platinum Elite, Titanium Elite, and Ambassador Elite members will be Portfolio; W Hotels; and Westin Vacation Club.
compensated US$100 for the inconvenience; participating properties
* Outside the United States and Canada, lounge access is offered at Courtyard properties with a lounge.
outside the United States will pay the equivalent in local currency. ** At Delta Hotels properties without a Signature Club Lounge, the approved alternative is access to the Elite Pantry.
Award
Reimbursement
• Additional charges may apply for lounge access for more than
the one allotted guest (including children).

Partnerships
GUARANTEED LOUNGE ACCESS

Participating Brands Lounge Offer Member Compensation*

US/CAN: If lounge is closed or property does not have a lounge or approved alternative, property offers daily Additional
Autograph Collection, Delta Hotels, JW continental breakfast in restaurant for member + 1, or member can choose 750 points per day Globally: US$100 if no breakfast Information
Marriott, Marriott Hotels, Renaissance Hotels or breakfast alternative is offered Overviews
(resorts excluded) EU: Properties without a lounge or approved alternative offer daily breakfast in restaurant for to member
member + 1, or member can choose 750 points per day
Courtyard
If lounge is closed, participating property offers breakfast in restaurant for member +1 N/A Support and
(Outside the US/CAN with lounge)
Contact
Le Méridien, Sheraton, Westin Information
No alternative offered when lounge is closed N/A
(resorts included)
*
Participating properties outside the United States will pay the equivalent in their local currency.

28 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
Overview

Elite Recognition Benefits (continued) Program

Enrollment

Annual Choice Benefit Membership

Tiers and Types

Members who achieve 50 qualifying nights in a If the eligible member fails to make a selection by 11:59 p.m. Eastern Time Benefits,
(U.S.) on January 7 of the year following achievement, the member will Including Elite
year (reaching Platinum Elite) and members who receive a default selection of 5 Nightly Upgrade Awards (known as Suite
Recognition

achieve 75 qualifying nights in a year (reaching Night Awards previous to January 2024) as their Annual Choice Benefit.

Titanium Elite) receive a choice of benefit options. The 50-Night Annual Choice Benefit for Platinum Elite members and Earning
Points
Once a member becomes eligible to receive the above and the 75-Night Annual Choice Benefit for Titanium Elite
members and above are described on the following pages, with more
Annual Choice Benefit, an email is sent to the information on Nightly Upgrade Awards provided after. For more
Marriott Bonvoy
member to select one option. This can’t be done information on the Annual Choice Benefit, refer to the Loyalty Program
Events
Terms & Conditions.
through the property or the Customer Engagement
Center. All Annual Choice Benefit selections are Redeeming
final and can’t be changed. Points

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

29 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
Overview

Elite Recognition Benefits (continued) Program

Enrollment

50-Night Annual Choice Benefit for Platinum Elite Members Membership

Tiers and Types
Platinum Elite members and above who achieve 50 Elite Night Credits in a year are eligible to receive one additional benefit from the list below:

50-NIGHT ANNUAL CHOICE BENEFIT OPTIONS DESCRIPTION Benefits,

Including Elite
Recognition
Eligible Elite members who select this choice will receive five Nightly Upgrade Awards (NUAs) in their member account. Nightly
Upgrade Awards may be redeemed for advance confirmable upgrades for premium rooms, or standard suites on a per-room,
Five Nightly Upgrade Awards (formerly Suite Night Awards)
per-night basis, subject to availability and the applicable terms and conditions for NUAs. Hotels without GXP or One Yield do not
participate in NUAs because both systems are required to participate. Additional information is available on the following pages. Earning
Points
Eligible Elite members who select this choice will receive a promotional code that can be redeemed for a US$1,000 discount
on the full retail value of select Marriott Retail Brands mattresses and box springs (see Loyalty Program Terms & Conditions).
US$1,000 Bed Discount from Marriott Retail Brands
The Marriott Retail Brands Mattress and Box Spring Discount promotional code is nonrefundable and nontransferable. See
Marriott Bonvoy® Boutiques for all available Marriott Retail Brands beds. Marriott Bonvoy
Events
Eligible Elite members who select this Annual Choice Benefit can choose from one of the following options:
• Arne M. Sorenson Hospitality Fund — The US$100 donation from the Marriott Bonvoy loyalty program to the U.S. Fund for the
Arne M. Sorenson Hospitality Fund is not a tax-deductible contribution for qualifying Marriott Bonvoy Elite members who
choose this donation as their Annual Choice Benefit. The loyalty program cannot direct or otherwise guarantee how the Arne Redeeming
M. Sorenson Hospitality Fund will spend the US$100 donation. All funds are transferred from the loyalty program to the U.S. Points
Fund for the Arne M. Sorenson Hospitality Fund.
• UNICEF, d/b/a “UNICEF USA” — The US$100 donation from the Marriott Bonvoy loyalty program to the U.S. Fund for UNICEF,
d/b/a “UNICEF USA” is not a tax-deductible contribution for qualifying Marriott Bonvoy Elite members who choose this
US$100 Charity Donation donation as their Annual Choice Benefit. The loyalty program cannot direct or otherwise guarantee how UNICEF USA or Award
UNICEF will spend the US$100 donation. All funds are transferred from the loyalty program to the U.S. Fund for UNICEF. Reimbursement
UNICEF does not endorse any company, brand, product, or service.
• World Wildlife Fund, Inc. — The US$100 donation from the Marriott Bonvoy loyalty program to World Wildlife Fund, Inc., is not a
tax-deductible contribution for qualifying Marriott Bonvoy Elite members who choose this donation as their Annual Choice
Benefit. The loyalty program cannot direct or otherwise guarantee how World Wildlife Fund will spend the US$100 donation. All
funds are transferred from the loyalty program to the World Wildlife Fund. World Wildlife Fund name and emblem are used Partnerships
with its permission, which in no way constitutes an endorsement, express or implied, of any product, service, company,
opinion, or political position. WWF® and ©1986 Panda Symbol are owned by WWF. All rights reserved.

A Platinum Elite member who selects this Annual Choice Benefit may gift Silver Elite status for a minimum of a full calendar year Additional
Gift of Silver Elite Status for a Friend or Family Member
to a member who has not yet achieved Elite status within the current eligible status year. Information
Overviews
An eligible Elite member who selects this Annual Choice Benefit will have their member account credited with five (5) bonus Elite
Five Elite Night Credits
nights, which count toward earning Elite status only. These bonus Elite nights do not count toward Lifetime Elite status.
Support and
Contact
Information

30 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
Overview

Elite Recognition Benefits (continued) Program

Enrollment

75-Night Annual Choice Benefit for Titanium Elite Members Membership

Tiers and Types
Titanium Elite members and above who achieve 75 Elite Night Credits annually are eligible to receive one additional benefit from the list below:

75-NIGHT ANNUAL CHOICE BENEFIT OPTIONS DESCRIPTION Benefits,

Including Elite
Recognition
Five Nightly Upgrade Awards (formerly Suite Night Awards) See Annual Choice Benefit for Platinum Elite members on the preceding page.

Earning
US$1,000 Bed Discount from Marriott Retail Brands See Annual Choice Benefit for Platinum Elite members on the preceding page. Points

US$100 Charity Donation See Annual Choice Benefit for Platinum Elite members on the preceding page. Marriott Bonvoy
Events

A Titanium Elite member who selects this Annual Choice Benefit may gift Gold Elite status for a minimum of a full calendar year
Gift of Gold Elite Status for a Friend or Family Member
to a member who has not yet achieved Gold Elite status within the current eligible status year.
Redeeming
Points
Five Elite Night Credits See Annual Choice Benefit for Platinum Elite members on the preceding page.

Award
The Free Night Award will be credited to the Titanium Elite member’s account within two weeks of the Titanium Elite member Reimbursement
selecting this option. The Free Night Award can be redeemed at any available participating property for one night, up to 40,000
points, for a standard room. When applying a Free Night Award to a night in a reservation, members are able to redeem or
purchase up to 15,000 points to expand the value of the Free Night Award.

One Free Night Award Partnerships

• F
 ree Night Award must be redeemed for a stay that occurs no later than December 31 of the year following the year in which
the additional benefit is selected.
• Free Night Award is not transferable and may not be redeemed for cash or converted into points.
• Any unused Free Night Award will be forfeited.
Additional
• Free Night Awards may be applied to existing paid stays or award redemption stays. Information
Overviews

Support and
Contact
Information

31 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

SEE ADDENDUM FOR IMPORTANT UPDATES TO THIS PAGE Program

Overview

Elite Recognition Benefits (continued) Program

Enrollment

Nightly Upgrade Awards Membership

Tiers and Types

Platinum Elite members and above who achieve their tiers’ annual member is present for the stay and the other reservations are under
Benefits,
qualifying nights threshold receive a choice of benefit options, one of the member’s name. Including Elite
which includes Nightly Upgrade Awards (NUAs). Nightly Upgrade Awards • Because NUAs and Complimentary Enhanced Room Upgrades are Recognition
is the rebranded name of Suite Night Awards, effective January 2024. distinct benefits, a hotel cannot supplement a NUA to cover the cost
NUAs can be used to request upgrades to premium room or suite at any of a Complimentary Enhanced Room Upgrade.
time within the calendar year on a per-room, per-night basis, subject to Earning
availability. More information can be found in the Loyalty Program Terms Points
All premium and suite room pools are automatically enabled to be
& Conditions. eligible for NUA requests, with the exception of:

Nightly Upgrade Award Policies • A standard room pool as classified in High Performance Pricing
Marriott Bonvoy
(HPP) room pool classifications Events
• NUAs expire on December 31 of the year following the year in which
they were earned. For example, if 50 or 75 qualifying nights are • A club/concierge room pool (with lounge access) as classified in
achieved in 2024 and five NUAs are selected as the member’s High Performance Pricing (HPP) room pool classifications
Annual Choice Benefit, the five NUAs will have an expiration date of Redeeming
• A composite room pool
Points
December 31, 2025.
• A room pool with a Murphy bed only, sofa bed only, or no bed type
• NUAs may be used only on Marriott Bonvoy eligible paid stays and
• The PRES room pool or equivalent Top-Tier Suites
award redemption stays. Award
• Property Sell Room Pools only — ERS properties only Reimbursement
• One NUA is required per room per night of the stay; otherwise, the
member will not be able to apply this benefit. This includes any • Residential room pools sold on behalf of an owner
nights that may be designated “free,” such as the free night in a Stay • Room pools at hotels without One Yield or GXP
for 5, Pay for 4 offer. Partnerships
For more information, including how to view inventory for NUA-eligible
• NUAs can only be used for premium or suite room pools for the
room pools and how to submit a request to exclude a room pool that
participating property. NUA use is based on availability of the
meets the Nightly Upgrade Award exclusion criteria, please refer to the
requested premium or suite room. Some room types may not be Additional
Nightly Upgrade Award Revenue Management Job Aid. Information
available for use with NUAs.
Overviews
• NUAs may not be transferred or given as a gift or used as part of a
multiple room reservation; however, a member may use NUAs for
additional single-room reservations on their own stay as long as the Support and
Contact
Information

32 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
Overview

Elite Recognition Benefits (continued) Program

Enrollment

How Members Book, Modify, or Cancel Nightly Upgrade Awards • If a member wishes to extend their stay and has enough NUAs to Membership
cover the extension, the member must book a separate reservation Tiers and Types
• Members can request to use their NUAs through Marriott Bonvoy
for the additional nights and request to use NUAs on a Marriott
websites or Member Support.
website or by calling Member Support. The NUAs request cannot be
• Checking for availability begins three days before arrival (effective processed at the participating property. NUA use is based on Benefits,
January 2024; before that, it was five days prior to arrival). If Including Elite
availability of the requested premium or suite room. Checking for Recognition
availability is not confirmed three days before arrival, availability is availability begins three days before the start of the separate
checked each day before arrival up to 2 p.m. local time of the reservation and continues, if necessary, until 2 p.m. local time of the
participating property one day prior to arrival. If at that time NUAs participating property one day prior to the start of the separate Earning
cannot be confirmed, the NUAs are credited back to the member’s reservation. Members who book separate reservations for Points
account if they have not expired. For more information on how consecutive nights that precede or follow a reservation that has
availability is checked by One Yield Optimization, refer to the Nightly confirmed NUAs may be required to change rooms.
Upgrade Award Revenue Management Job Aid. Marriott Bonvoy
• NUAs have requesting, booking, cancellation, and modification
• Effective January 2024, an Operational Buffer will automatically Events
policies that are in addition to — but completely separate from — the
ensure a small portion of NUA eligible inventory is excluded from booking, cancellation, and modification policies for the reservations
award participation to utilize for VIPs, service recovery, and on which they are used.
scenarios not captured by the One Yield forecast. The Operational Redeeming
Buffer will automatically remove one room from NUA-eligible Points
inventory for all room pools with an inventory count of 15 or below. If
a room pool has 16 or more rooms, no rooms within that room pool
will be excluded. Award
Reimbursement
• If a participating property offers multiple room options for the NUA,
once the premium or suite room option is selected, the selection
may be changed until 2 p.m. local time of the participating property
the day before arrival as long as the NUA is unconfirmed. Partnerships

• Requests to use or withdraw the use of unconfirmed NUAs on a

reservation may be made up to 2 p.m. local time of the participating
Additional
property one day prior to arrival. Confirmed NUAs may be canceled
Information
up to 2 p.m. local time of the participating property one day prior to Overviews
arrival only if the entire reservation is canceled.

Support and
Contact
Information

33 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
Overview

Elite Recognition Benefits (continued) Program

Enrollment

Membership
NIGHTLY UPGRADE AWARD BOOKING FLOW
Tiers and Types

Member submits NUA One Yield Inventory If the room is available, PMS will reflect the rate
request prior to arrival. Optimization begins member receives an program of the original Benefits,
to check for availability email confirming the reservation and room Including Elite
• Recognition
If more than one room pool is three days before arrival upgrade, and a case is pool the reservation is
available, members may choose
and continues to check created in GXP to notify upgraded to.
their preference.
until 2 p.m. on the the Front Office.
• NUA can be used with day prior to arrival. • If the hotel chooses to upgrade Earning
redemption stays and eligible • Front Office will need to assign a member with a NUA request Points
paid stays. the room in the property prior to the three-day (effective
• For more information on how
management system (PMS) January 2024) availability-check
availability is checked by
as soon as the GXP case is window, the hotel will only be
One Yield Optimization, refer to
the Nightly Upgrade Award received. reimbursed if the upgraded room Marriott Bonvoy
type matches one of the Events
Revenue Management Job Aid. • If the requested room type for requested room upgrades that
the NUA is not available, the the member noted. Due to
member is notified and the NUAs system limitations, it may not be
are returned to the member if possible to identify the room
they have not expired. Redeeming
type requested.
Points

Participating Property Policies Award

Reimbursement
• NUAs are redeemable at the following properties: AC Hotels, Apartments by Marriott Bonvoy, Autograph Collection, City Express, Courtyard, Delta
Hotels, Fairfield, Four Points, Four Points Express, Gaylord Hotels, JW Marriott, Le Méridien, The Luxury Collection, Marriott Hotels, Moxy Hotels,
Renaissance Hotels, Residence Inn, Sheraton, Springhill Suites, St. Regis, TownePlace Suites, Tribute Portfolio, W Hotels, and Westin.
• Effective January 2024, NUAs are redeemable at Aloft, EDITION, Element, Protea Hotels, The Ritz-Carlton, and all-suite hotels. Partnerships

• NUAs are not redeemable at the following properties: All-Inclusive Resorts; Bulgari Hotels & Resorts; participating Design Hotels; Grand Residences by
Marriott; Homes & Villas by Marriott Bonvoy; Marriott Executive Apartments; Marriott Vacation Club; The Phoenician Residences, a Luxury Collection
Additional
Residence Club, Scottsdale; The Ritz-Carlton Club; Ritz-Carlton Reserve; The Ritz-Carlton Residences; The Ritz-Carlton Yacht Collection; Sheraton Information
Vacation Club; and Westin Vacation Club. In addition, NUAs are not redeemable at properties that do not participate in Marriott Bonvoy. Overviews
• Hotels require both GXP and One Yield to deliver the NUA benefit; those without do not participate in NUAs.
• Participating Properties on the Small Hotel Policy for Loyalty Award Reimbursement do not participate in NUAs. Refer to the Award Reimbursement Support and
Contact
section for more information. Information

34 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
Overview

Elite Recognition Benefits (continued) Program

Enrollment

48-Hour Guaranteed Availability Membership

Tiers and Types

Titanium Elite and Ambassador Elite members receive the benefit of

Benefits,
guaranteed room availability for reservations booked by 3 p.m. local time, Including Elite
48 hours prior to arrival, if the participating property is sold out. Additional Recognition
restrictions apply:

• T
 he 48-Hour Guarantee may not be available on certain limited dates Earning
(e.g., during special events, such as the World Cup or Olympics). Points

• T
 his benefit is limited to a Titanium Elite or Ambassador Elite
member’s personal guest room only.
Marriott Bonvoy
• Enhanced Room Upgrade benefits do not apply on these stays. Events
• M
 ember must pay the prevailing rate at time of booking, and length-
of-stay requirements must be met.
Redeeming
• B
 enefit cannot be used in conjunction with award redemption stay or
Points
any type of promotional or discounted rates.

This benefit is offered at all participating properties except:

Award
• Apartments by Marriott Bonvoy; applies to standard rooms only Reimbursement

• Participating Design Hotels™; Grand Residences by Marriott;

Marriott Vacation Club; The Phoenician Residences, a Luxury
Collection Residence Club, Scottsdale; Ritz-Carlton Reserve; Partnerships
Sheraton Vacation Club; and Westin Vacation Club
• Residence Inn and TownePlace Suites; applies to studio rooms only
Additional
• Resort properties Information
Overviews

Support and
Contact
Information

35 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

SEE ADDENDUM FOR IMPORTANT UPDATES TO THIS PAGE Program

Overview

Elite Recognition Benefits (continued) Program

Enrollment

Your24 Resort Credit Membership

Tiers and Types

Ambassador Elite members receive the Your24 benefit. Your24 allows the eligible $150 Resort Credit at Ritz-Carlton Reserve
Benefits,
Elite member to request a specific check-in time for any upcoming stay at any Ambassador Elite members staying at Ritz-Carlton Reserve will Including Elite
participating property. If the requested check-in time is confirmed, the checkout time Recognition
receive one US$150 resort credit per stay for each guest room
will be set for the same time on the day of departure. under the member’s name and membership account. Resort
credit is valid for use toward expenses charged to the room folio
• The Your24 benefit is facilitated through Ambassador Service. Earning
except for the room rate and room taxes. Ambassador Elite Points
• E
 ligible Elite members can request the Your24 benefit through Ambassador members staying under a promotional room rate or rate plan
Service for an upcoming stay at any time prior to 3 p.m. (local time of the that already includes resort credit will not receive the additional
participating property) two days prior to arrival. US$150 resort credit. Resort credit is not refundable,
Marriott Bonvoy
• If approved, an Ambassador will connect with the member to confirm the exchangeable, replaceable, or transferable for cash, gift card, or Events
check-in and checkout times. If the check-in time approved is between 9 a.m. other type of credit.
and 4 p.m. (local time of the participating property), the member can also
request their Elite benefit of late checkout. Redeeming
• T
 he Your24 benefit is subject to availability and may only be requested in Points
connection with a stay.
• T
 his is limited to one room per eligible Elite member per stay, regardless of how
Award
many rooms have been reserved. Reimbursement
• If the specific room type reserved by an eligible member is not available upon
check-in, the participating property will honor the confirmed Your24 request by
temporarily providing another room and then moving the applicable guest(s) to
Partnerships
the reserved room type once available.

Participating properties should review GXP to identify arrivals with an Ambassador case.
Hotels not using GXP should reply to Ambassador Service requests via email or phone. Additional
Information
This benefit is offered at all participating properties, except: Overviews

• Atlantis Paradise Island, Bahamas; The Cosmopolitan of Las Vegas;

Support and
Design Hotels™; Grand Residences by Marriott; Marriott Vacation Club; Contact
The Phoenician Residences, a Luxury Collection Residence Club, Scottsdale; Information
The Ritz-Carlton Residences; Sheraton Vacation Club; Waikiki Beach; and
Westin Vacation Club.
36 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
Overview

Elite Recognition Benefits (continued) Program

Enrollment

Ambassador Service Membership

Tiers and Types

Elite members who reach 100 qualifying nights • Honoring the upgrade rank in GPS. Benefits,
• Using member preferences and other profile details to tailor Including Elite
in a calendar year and US$23,000 in annual Recognition
a personalized welcome amenity.
qualifying spend are eligible to receive • Preparing a personalized, handwritten welcome card.
Ambassador Service in the year it was achieved and • Partnering with the property’s Ambassador liaison to surprise and
Earning
Points
continuing through the following year. These Elite delight these members.

members are placed in the highest achievable Ambassador Elite members relay critical details to Ambassador
Service — expected items in their rooms, preferred refreshments, Marriott Bonvoy
member tier — Ambassador Elite. Events
birthdays, etc. In turn, Ambassador Service relies on on-site staff to
review these details and deliver an elevated, personalized experience.
Ambassador Service is the most individualized benefit available
through Marriott Bonvoy, offering our most valuable members and Ambassador Elite members are our most loyal and most profitable Redeeming
guests. Costs for amenities for their stays should be included in the Points
customers dedicated Ambassadors who deliver personalized service
anytime, anywhere. Each Ambassador Elite member is assigned a individual hotel’s hospitality budget. This would also include any special
personal Ambassador, and also has access to the Anytime amenities requested by Ambassador Service for special occasions
Ambassador service team available around the clock. celebrated by these guests while at the hotel. There may be times where Award
the special surprise and delight may be over and above the usual. In Reimbursement
Each day, properties are responsible for preparing for the arrival of these situations, arrangements can be made to share the costs with
Ambassador Elite members and delivering a personalized experience, Ambassador Service.
which includes:
Partnerships
Costs and billing practices differ at participating Design Hotels™.
• Reviewing the Arrivals Report in GPS (Guest Planning Screen in
EMPOWER: Guest Experiences) and PMS daily.
Additional
• Reviewing and responding to Ambassador Elite cases within 24 Information
hours. EMPOWER: GXP users check GXP Customer Care Open Overviews
Cases. Hotels not using GXP reply to Ambassador Elite via email
or phone.
Support and
Contact
Information

37 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
Overview

Elite Recognition Benefits (continued) Program

Enrollment

Elite Benefits Guarantee Membership

Tiers and Types

All Elite members receive guaranteed compensation • The Elite Benefits Guarantee applies to all stays, including Benefits,
award redemption stays. Including Elite
for select Elite benefits in the event those benefits Recognition
• Elite members who receive Ultimate Reservation Guarantee
aren’t available during an Elite member’s stay. compensation are not eligible to receive additional Elite Benefits
Guarantee compensation. Earning
• The maximum Elite Benefits Guarantee cash compensation is Points
• Elite members who do not receive their Elite Benefits Guarantee or
US$200 (or its equivalent in local currency during a stay outside the Ultimate Reservation Guarantee in any country subject to currency
United States), even if more than one guaranteed benefit is not restrictions or any country prohibited by law from compensating the
delivered to the Elite member. member in the form of a cash payment will be compensated with Marriott Bonvoy
Events
• In order to qualify for the Elite Benefits Guarantee, the membership points.
number, Elite status, room type preferences, and bed type • Homes & Villas by Marriott Bonvoy does not participate in the Elite
preferences must be included with the reservation. Reservations Benefits Guarantee. Redeeming
booked on qualifying rates through meeting planners, travel agents, Points
• The Ultimate Reservation Guarantee is not offered at the following
wholesalers, or other third-party sources must include this
brands: Design Hotels™; Grand Residences by Marriott; Marriott
information to be eligible for the Elite Benefits Guarantee.
Vacation Club; The Phoenician Residences, a Luxury Collection
• Guests accompanying Elite members to a participating property are Residence Club, Scottsdale; Sheraton Vacation Club; and Westin Award
not eligible for the Elite Benefits Guarantee. Vacation Club. Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

38 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
Overview

Elite Recognition Benefits (continued) Program

Enrollment

Ultimate Reservation Guarantee Membership

Tiers and Types

All Elite members receive the Ultimate Reservation Guarantee benefit. • The Ultimate Reservation Guarantee is offered at AC Hotels, Aloft
Benefits,
If a participating property is unable to honor an Elite member’s Hotels, Apartments by Marriott Bonvoy, Autograph Collection Hotels,
Including Elite
reservation before or upon the member’s arrival, the property must City Express, Courtyard, Delta Hotels, EDITION, Element, Fairfield Recognition
relocate the member and pay for their first night at a comparable by Marriott, Four Points, Four Points Express, Gaylord Hotels, JW
accommodation nearby. In addition, if an Elite member has a confirmed Marriott, Le Méridien, The Luxury Collection, Marriott Hotels, Moxy
reservation but is relocated from the property upon arrival, the Hotels, Protea Hotels, Renaissance Hotels, Residence Inn, The Earning
participating property will also pay the Ultimate Reservation Guarantee Ritz-Carlton, St. Regis, Sheraton, SpringHill Suites, TownePlace Points
compensation as outlined in the chart, which includes a combination of Suites, Tribute Portfolio, Westin, and W Hotels.
cash and points. The following restrictions apply:
PARTICIPATING BRANDS MEMBER COMPENSATION1 Marriott Bonvoy
• To be eligible, the reservation must include the Elite membership Events
number and a valid credit card number. Apartments by Marriott Bonvoy, Autograph
Collection, Delta Hotels, EDITION, Gaylord
US$200 and
• A participating property must be open and operational for the Hotels, JW Marriott, Le Méridien, The Luxury
90,000 points
Ultimate Reservation Guarantee benefit/compensation to apply. Collection, Marriott Hotels, Renaissance
for all Elite members
Redeeming
Hotels, Sheraton, Tribute Portfolio, W Hotels, Points
• At The Ritz-Carlton and St. Regis hotels, the Ultimate Reservation Westin

Guarantee only applies to Titanium Elite and Ambassador Elite

members. US$100 for all Elite members except Award
AC Hotels, Aloft, Courtyard, Element, Fairfield,
Platinum Elite, Titanium Elite, and Reimbursement
• If an Elite member receives Ultimate Reservation Guarantee Four Points, Moxy, Protea Hotels, Residence
Ambassador Elite members, who
compensation, then they are not eligible to receive additional Inn, SpringHill Suites, TownePlace Suites
receive US$100 and 90,000 points
Elite Benefits Guarantee compensation.
• In addition to offering the Ultimate Reservation Guarantee for Elite US$50 for all Elite members except
Partnerships
members, properties must also follow the Guest Relocation Platinum Elite, Titanium Elite, and
City Express, Four Points Express
Procedures on MGS, which are part of the Marriott Standards under Ambassador Elite members, who
receive US$50 and 45,000 points
the Guest Relocation Policy. Additional
Information
The Ritz-Carlton, 2 Ritz-Carlton Reserve, 2 US$200 and Overviews
St. Regis2 140,000 points2

Participating properties outside the United States will pay the equivalent in their local currency.
1 Support and
Available only to Titanium Elite and Ambassador Elite members.
2 Contact
Information

39 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
B ENEFITS, INCLUDING EL ITE R ECOG NITION IN TER N A L USE ONLY

Program
Overview

All-Inclusive by Marriott Bonvoy Benefits Program

Enrollment

The following benefits are provided to members with stays at a qualifying rate at All-Inclusive by Marriott Bonvoy properties. Some benefits are based on
availability and may vary by participating brand, as set forth below. Additional details for each of the standard program benefits are provided below. Please
note: Program benefits not listed here are not offered at All-Inclusive by Marriott Bonvoy properties. For more information on All-Inclusive by Marriott Bonvoy, Membership
Tiers and Types
go to all-inclusive.marriott.com.

AMBASSADOR
BENEFITS MEMBER SILVER ELITE GOLD ELITE PLATINUM ELITE TITANIUM ELITE Benefits,
ELITE
Including Elite
UNIQUE TO ALL-INCLUSIVE BENEFITS Recognition
Weekly Cocktail Party ✔ ✔ ✔ ✔ ✔
Resort Discount Over Incidental Expenses
Does not apply for room charge or third-party 5% 10% 15% 20% Earning
vendors; other restrictions may apply Points
Premium Alcohol Discounts 5% 10% 15% 20%

Complimentary Access to Exclusive Areas

✔ ✔ ✔
Based on Availability Marriott Bonvoy
Events
One Complimentary 25-Minute Massage
✔
Per Stay for Member Only

STANDARD PROGRAM BENEFITS

Refer to previous pages within the Elite Recognition Benefits section for more information about each benefit. Redeeming
Points
Member Rates ✔ ✔ ✔ ✔ ✔ ✔

✔ ✔ ✔ ✔
Complimentary Internet Access ✔ ✔
Enhanced Enhanced Enhanced Enhanced
Award
Ultimate Reservation Guarantee ✔ ✔ ✔ ✔ ✔
Reimbursement
Bonus Points 10% bonus 25% bonus 50% bonus 75% bonus 75% bonus

Late Checkout
Priority 2 p.m. 4 p.m. 4 p.m. 4 p.m.
Based on Availability
Partnerships
Guaranteed Welcome Gift 500 Points 1,000 Points 1,000 Points 1,000 Points

Enhanced Room Upgrades

✔ ✔ ✔ ✔
Based on Availability

Guaranteed Room Type

Additional
Based on Availability
✔ ✔ ✔ Information
Overviews
Dedicated Elite Support
✔ ✔ ✔
Based on Availability

Your24™ Support and

✔ Contact
Based on Availability
Information
Ambassador Service
✔
Based on Availability

40 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Program
Enrollment

Membership
Tiers and Types

Earn Points Benefits,

Including Elite
Recognition
Overview ........................................................................................ 42
Earn Policies .................................................................................. 43 Earning
Points Expiration Policy .................................................................. 45 Points

Base Points Earning Structure for Members ................................ 46

Qualifying and Nonqualifying Charges ....................................... 47 Marriott Bonvoy
Events
Elite Bonus Points .......................................................................... 54
Elite Night Credits .......................................................................... 55
Qualifying and Nonqualifying Rates ............................................... 56 Redeeming
Points
Other Ways to Earn ............................................................................. 60
Earning Through Partnerships ........................................................... 61
Posting Points for Member Stays ................................................ 62 Award
Reimbursement
Marriott Bonvoy Charge-Out Structure
for Participating Properties ............................................................ 63

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

41 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Overview Program
Enrollment

When members stay at properties participating in Membership

Tiers and Types
Marriott Bonvoy, they can earn points or miles, Elite
bonus points, and Elite Night Credits, provided they Benefits,
are in good standing with the program. Where Including Elite
Recognition
offered, members can also earn at a property’s food-
and-beverage outlets without a stay. Earning
Points

What is earned and how much is earned depends on many factors, such
as the participating property or brand, membership tier, type of hotel
charge and room rate, who is paying, number of rooms, and more, as Marriott Bonvoy
Events
described in this section.

Select properties have limited earning benefits. For more information,

please refer to the Participating Properties and Brands section of the Redeeming
Loyalty Program Terms & Conditions. Points

Hotels are responsible for ensuring the points or miles, Elite bonus
points, and Elite Night Credits are properly posted to the member’s Award
account in a timely manner. Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

42 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Earn Policies Program

Enrollment

Earning One Currency Individual Earning, Including Stay & Pay Membership
Tiers and Types
Members can earn only one currency — either Marriott Bonvoy points or No person other than the member may earn points or miles on qualifying
airline frequent-flyer program miles. Members cannot earn both points charges and Elite Night Credits on qualifying nights for a member
and miles for the same stay unless they are part of a special dual- account. To be eligible for such earnings, the member must stay in a Benefits,
currency earning program, such as Your World Rewards™ with Emirates guest room and personally pay for all qualifying charges at any Including Elite
(see Partnerships section in this guide for more information). participating property for which (i) the room is billed to the member, or (ii) Recognition
the guest room is direct billed to the company that has arranged
Members can switch from earning points to miles, or vice versa, before a payment for the member’s stay that is not associated with a convention
given stay by updating their membership profile or by contacting Member or group meeting. Earning
Support. Members will begin earning the new currency (points or miles) Points
with the next stay. Previous earnings will not be converted to the new Points or miles and Elite Night Credits for a room shared by two
currency. For example, if a member wanted to switch from earning points Marriott Bonvoy members will only be awarded to one Marriott Bonvoy
to earning miles, after the member’s profile earning preference has been member who also pays for the qualifying charges. Only one member per Marriott Bonvoy
updated to miles, completed stays would earn miles; any points already guest room can earn points or miles and receive benefits. If more than one Events
in the account would remain points. member is staying in the same guest room, the members must decide at
check-in whose membership number will be applied to the guest room,
Earning Miles Instead of Points and the same member must pay the bill. Redeeming
Points
Membership accounts default to earning points when they are opened.
Points or miles and Elite Night Credit accrual is limited to individual travel,
Members can change their earning preference to points or miles through
and the room must be paid for individually by the member or direct billed
their member profile online. When choosing to earn miles instead of
to the company that has arranged payment for the member’s stay, which Award
points for Qualifying Stays, members must also designate a participating
must not be associated with a convention or group meeting. Reimbursement
airline frequent flyer program and corresponding account number in the
member profile to which the member’s miles will be credited. If the member attends a convention or group meeting and individually
pays the hotel or other property directly for the room, the member will be
When this is complete, members earn miles (or a miles currency Partnerships
eligible to receive points or miles and Elite Night Credits for the stay.
equivalent) depending on the participating airline frequent flyer program
However, contract rooms, rooms reserved by corporations on an ongoing
on Qualifying Charges incurred on future Qualifying Stays only. Elite
basis, and master-billed rooms are not eligible to earn points or miles
bonus points are not awarded to members who set their earning
and Elite Night Credits. Additional
preference to miles. There may be other earn such as the Elite Welcome Information
Gift of points which remain in the member’s account as points until the Military rates at certain overseas locations are subject to local restrictions Overviews
Member initiates the transfer to miles. When miles have been awarded to and may be ineligible for points or miles and Elite Night Credits.
the designated participating airline frequent flyer program, they may not
Support and
be changed to another designated participating airline frequent flyer Members cannot earn or receive benefits at multiple participating Contact
program or converted to Marriott Bonvoy points. properties for the same stay date(s). Information

43 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Earn Policies (continued) Program

Enrollment

Number of Rooms The participating property will be responsible for Marriott Bonvoy charge-out Membership
rates. Properties can avoid these past-stay claims and their associated Tiers and Types
A member may earn points for up to three rooms under their Marriott Bonvoy
charges by enrolling all guests at check-in (with their permission), because
account number if they are at the same hotel and have the same check-in
Marriott Bonvoy covers the cost of a first stay posted to a new account by the
and checkout dates. All rooms must be on a qualifying rate or award Benefits,
enrolling property.
redemption. In addition, the member must pay all charges for all three rooms, Including Elite
and personally stay in one of the rooms. Any rooms paid for by the member Earning prior to enrollment is not offered at participating Design Hotels™.
Recognition
exceeding three rooms, or with overlapping dates, will not earn points.
Exchange Rate
Members will see the points earned for each of the three rooms posted Earning
separately (if they each have separate eligible revenue) in the Account Activity The number of points earned at participating properties where a Points
on their member profile. currency other than U.S. dollars is used will be calculated based on
qualifying charges converted to U.S. dollars at the exchange rate
Members will receive their tier’s benefits as well as Elite Night Credits only for selected by Marriott International. Properties can reference the MGS: Marriott Bonvoy
the room they’re personally staying in – even if they’re paying for the Treasury FX Rates at the end of each month or refer to the currency- Events
additional rooms. conversion rates on Bloomberg.com. Participating properties should
make sure to adjust the exchange rate in their PMS. This will impact the
Earning Prior to Enrollment points or miles the member earns, the amount the property is charged Redeeming
A new member may earn points or miles for qualifying charges — and Elite for the points or miles, and the amount the property is reimbursed for Points
Night Credits for qualifying nights — that are incurred and paid for by the award redemption stays. International properties should follow their
member at participating properties during the 30 days prior to enrollment in PMS guidelines about how frequently to update the exchange rate and
Marriott Bonvoy (“pre-enrollment period”) if the member requests the credit to view a more detailed process. Award
with Member Support within 60 days of the applicable qualifying stay or Reimbursement
qualifying charge transaction.

A new member will not receive points or qualifying nights for Elite status for
Partnerships
any stays that occurred prior to the pre-enrollment period. Qualifying
charges incurred at a participating outlet or a participating property without
a stay prior to or during the pre-enrollment period are not eligible to
receive points. Additional
Information
Overviews

Support and
Contact
Information

44 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Points Expiration Policy Program

Enrollment

Members must remain active in Marriott Bonvoy to Not all points activities help maintain active status in Marriott Bonvoy. Membership
Activities that do not count toward maintaining an active status in Marriott Tiers and Types
retain the points they accumulate. If a member Bonvoy include but are not limited to:
account is inactive for 24 consecutive months, that • Gifting or transferring points Benefits,
member account will forfeit all accumulated points. • Receiving points as a gift or transfer
Including Elite
Recognition

Members can remain active in Marriott Bonvoy and retain accumulated Awards redeemed by a member prior to point forfeiture are still valid even
points by earning points or miles, redeeming points, or purchasing points though the award may not yet have been fulfilled at the time of point Earning
Points
(see the Additional Information Overviews section in this guide) from forfeiture. However, if those awards are canceled after the points
Marriott Bonvoy at least once every 24 months, subject to the exceptions expiration date, those points are still subject to forfeiture. For example, if
described below. Member accounts that have been inactive for five a member redeems points for an award redemption stay that occurs after
consecutive years will be deactivated. Once points are forfeited, they the points expiration date, and then cancels the reservation prior to arrival Marriott Bonvoy
Events
cannot be reinstated — but a member can earn new points, unless their without having completed any qualifying activity to extend the expiration
account has been deactivated. date, those points will expire.

The points expiration policy does not currently affect points in a Lifetime Redeeming
Elite member account. Points

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

45 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Base Points Earning Structure for Members Program

Enrollment

Members earn base points for 10 BASE POINTS PER US$1 Membership
Tiers and Types
qualifying rates and qualifying charges EDITION Autograph Collection Hotels AC Hotels by Marriott
personally paid for at participating The Luxury Collection Delta Hotels by Marriott Aloft
Benefits,
The Ritz-Carlton Participating Design Hotels™ Courtyard
properties. The amount earned varies by Including Elite
Ritz-Carlton Reserve Gaylord Hotels Fairfield by Marriott Recognition
brand. Members earn on full folio at all St. Regis Grand Residences by Marriott Four Points
JW Marriott
brands except: Moxy Hotels
Earning
Le Méridien SpringHill Suites
Points
Marriott Hotels
At participating Design Hotels™, members earn points Marriott Vacation Club
for qualifying rates and qualifying charges on stays at Renaissance Hotels
qualifying rates only. Members do not earn on Marriott Bonvoy
Sheraton Events
nonqualifying rates even if they incur qualifying charges, Sheraton Vacation Club
such as for incidentals. Tribute Portfolio
W
At Marriott Executive Apartments, members earn points Redeeming
for qualifying rates only. Members do not earn for Westin Points
qualifying charges, regardless of the rate paid. Westin Vacation Club

5 BASE POINTS PER US$1 Award

Reimbursement
Apartments by Marriott Bonvoy
City Express
Element
Partnerships
Four Points Express
Homes & Villas by Marriott Bonvoy
Protea Hotels
Residence Inn Additional
Information
The Ritz-Carlton Yacht Collection Overviews
TownePlace Suites

Support and
2.5 BASE POINTS PER US$1
Contact
Information
Marriott Executive Apartments

46 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
E A R NING POIN TS IN TER N A L USE ONLY

Program
SEE ADDENDUM FOR IMPORTANT UPDATES TO THIS PAGE Overview

Qualifying and Nonqualifying Charges Program

Enrollment

Members earn points for two types of qualifying • Depending on the participating outlet, members must provide their Membership
membership account number at the time of payment at the Tiers and Types
charges at hotels and resorts based on the type of stay: participating outlet or must have a payment card that is linked to
their member account number.
Benefits,
Folio Earn (With a Stay) • Elite bonus points may be awarded depending on how payments Including Elite
• Members earn points on their qualifying folio charges incurred are processed at the participating outlet. Recognition
during stays at participating properties and on up to two additional – Transactions processed through Loyalty-approved technology
guest rooms they’re paying for. are posted automatically at five base points per USD and with Earning
• Members must provide their membership number at the time of Elite Bonus Points for Elite members. Points
reservation or check-in, must stay in one of the reserved rooms, and – For transactions processed through the eBonus Tool, the
must pay for the charges. property should manually calculate the total amount of points to
• At FOSSE, FSPMS, and Lightspeed properties, taxes, service be earned on the total bill (after applicable discounts and Marriott Bonvoy
excluding charges as determined by Marriott Bonvoy or the Events
charges, gratuities, and/or fees related to incidentals charged to the
room bill are eligible for earn. participating outlet), and factor in Elite Bonus Points based on
the member’s Elite tier.
• At All-Inclusive by Marriott Bonvoy resorts and participating Redeeming
properties offering all-inclusive packages year-round and – Additional continent guidelines may apply. Refer to your Points
designated by the company as all-inclusive properties, members continent leaders for more information.
earn on qualifying charges they personally pay for as part of the • Charges that do not qualify for earning points at participating outlets
all-inclusive package for their room and up to two additional guest include, without limitation: Award
rooms. Reimbursement
– Alcoholic beverages where prohibited by law;
Off-Folio Earn (Without a Stay) – Charges in connection with a banquet, meeting, or other
Members may earn on charges incurred without a stay in a guest room function that is excluded from qualifying charges;
Partnerships
at participating outlets located at certain participating properties listed on – Charges from participating outlets managed or operated by a
https://www.marriott.com/loyalty/earn/earn-without-a-stay.mi as third party may not be eligible for earning points; and
outlined below:
– Charges incurred at outlets that are not located within the Additional
• Members may earn five (5) base points for each U.S. dollar, or participating property or all-inclusive resort. Information
Overviews
currency equivalent, for qualifying spend on the total bill after – Select charges may also be excluded from earn as determined
applicable discounts have been applied and less any exclusions (as by Marriott Bonvoy or participating outlet.
described below), provided they have met the minimum spend. Total Support and
bill includes taxes, service charges, and gratuities. Contact
Information

47 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Qualifying and Nonqualifying Charges (continued) Program

Enrollment

Off-Folio Earn (Without a Stay) (continued) Continent Participation Membership

Tiers and Types
• Members who set their earning preference to miles will receive Participation in off-folio earn varies by continent. Additional offers may be
points instead of miles for charges incurred by the member without a available: https://www.marriott.com/loyalty/earn/earn-without-a-stay.mi
stay in a guest room. Benefits,
• In Asia Pacific and Greater China: marriottbonvoyasia.com Including Elite
• Members may be required to provide their membership account
• In Europe, the Middle East, and Africa: https://www.emea. Recognition
number and show a valid form of picture identification to match their
membership account name. marriott.com/en/offers/earn-without-a-stay

• It may take up to 10 days after each transaction at a participating • In the Caribbean, Mexico, Central America, and South Earning
outlet for points to be posted to the member’s account. A member America: https://hotel-deals.marriott.com/cala-off-folio-earnings/ Points
may contact Member Support if, after 10 days, such points have not https://dineearnredeem.marriottbonvoy.com/
been posted to their account.
Marriott Bonvoy
• Participating outlets may include food & beverage, spa, or golf Resources Events
outlets. The list of participating outlets and participating properties
• There is an MGS page dedicated to off-folio earn and redeem,
may change at any time, with or without notice.
which also provides links to continent-specific pages:
• Additional offers may be available to members at participating Redeeming
– In Asia Pacific and Greater China: APAC Implementation
outlets, subject to terms and conditions of the offer and the Loyalty Points
and Resources.
Program Rules.
– In Europe, the Middle East, and Africa: EMEA
Implementation and Resources. Award
Reimbursement
– In the Caribbean, Mexico, Central America, and South
America: CALA Implementation and Resources.
– In U.S. and Canada: U.S. & Canada Implementation and
Resources. Partnerships

Additional
Information
Overviews

Support and
Contact
Information

48 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Qualifying and Nonqualifying Charges (continued) Program

Enrollment

Folio Earn (With a Stay): Qualifying Charges for All Participating Properties Membership
Tiers and Types
The following charges are mandatory for loyalty-eligible earning at all properties participating in Marriott Bonvoy. Properties should make sure the
transaction code is marked accordingly in their PMS or accounted for when posting the stay in Information Management System (IMS) (manual properties).
Benefits,
Including Elite
CHARGE TYPE EXAMPLE LOYALTY-ELIGIBLE EARN NOTES
Recognition

• Refer to qualifying and nonqualifying rates information and chart for eligibility
Mandatory
Room Rate • Extra-person charges included under room revenue
(based on qualifying rate) Earning
• Excludes room taxes, fees, and service charges
Points

Room Upgrade Room upsell Mandatory • Excludes paid upgrade awards

Marriott Bonvoy
Room Service In-room dining Mandatory1 • Excludes taxes, service charges, gratuity, and other fees (e.g., delivery fee) Events

Microwave, rollaway, umbrella,

Equipment Rental Mandatory • For charges made directly to the room folio
plug adapter, charger
Redeeming
Internet Access Wi-Fi, wired for business Mandatory • If transaction diverted off room folio due to free Wi-Fi, no points given Points

In-Room Entertainment Games, movies, music, webTV Mandatory

Award
• Except where excluded due to local regulations (exception does not apply to Reimbursement
Liquor/Alcohol Mandatory1
FOSSE properties)

M Club, access fee and consumption,

Lounge Mandatory1 • Excluding taxes, service charges, gratuity, and/or other fees (e.g., delivery fee)
concierge honor bar
Partnerships
• Except where excluded due to local regulations (e.g., alcohol)
Minibar Mandatory
(exception does not apply to FOSSE properties)

Local or long-distance phone calls,

Phone Mandatory • For calls made directly in and charged to the room Additional
international calls
Information
1
FOSSE, Lightspeed, and FSPMS properties — taxes, service charges, gratuities, and/or fees related to incidentals charged to the room bill are eligible for earn. Overviews

Support and
Contact
Information

49 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Qualifying and Nonqualifying Charges (continued) Program

Enrollment

Folio Earn (With a Stay): Qualifying Charges by Outlet Membership

Tiers and Types
The following charges are mandatory for loyalty-eligible earning at outlets that are managed or operated by the property, as well as at all FOSSE
properties. If the outlet is managed or operated by a third party, it is at the property’s discretion to determine whether or not the charge is loyalty eligible.
Properties should make sure the transaction code is marked accordingly in their PMS or accounted for when posting the stay in IMS (manual properties). Benefits,
Including Elite
Recognition
CHARGE TYPE EXAMPLE LOYALTY-ELIGIBLE EARN NOTES

• Mandatory = property-managed
outlet and all FOSSE properties
Earning
Beauty Salon Nail, facial, hair, waxing services Points
• Discretionary = third-party
managed outlet

• Mandatory1 = property-managed
Greens Fees, driving range, lessons, locker
outlet and all FOSSE properties Marriott Bonvoy
Golf rental, cart rental, Excludes golf retail and membership dues
• Discretionary1 = third-party
club rental Events
managed outlet

• Mandatory1 = property-managed
Restaurant and Food & outlet and all FOSSE properties Excludes taxes, service charges, gratuity, and/or other fees (e.g., delivery fee,
Hotel restaurant/bar, Starbucks on property
Beverage Outlet • Discretionary1 = third-party room rental) Redeeming
managed outlet
Points
Spa Nail, facial, hair, massage, waxing services, • Mandatory1 = property-managed
guest fees, outlet and all FOSSE properties
Excludes spa retail and membership dues
access fees • Discretionary1 = third-party
managed outlet Award
Reimbursement
1
FOSSE, Lightspeed, and FSPMS properties — taxes, service charges, gratuities, and/or fees related to incidentals charged to the room bill are eligible for earn.

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

50 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Qualifying and Nonqualifying Charges (continued) Program

Enrollment

Folio Earn (With a Stay): Qualifying Charges Depending on Property Membership

Tiers and Types
The following charges are either discretionary (property determines whether the charge is loyalty eligible) or based on the eligibility of the original charge or set of
charges. Properties should make sure the transaction code is marked accordingly in their PMS or accounted for when posting the stay in IMS (manual properties).
Benefits,
Including Elite
CHARGE TYPE EXAMPLE LOYALTY-ELIGIBLE EARN NOTES
Recognition

USA Today adjustment, early departure • If original charge/transaction code is eligible, adjustment charge/code is
rebate, MRWD adjustment, contract rooms • Depends on eligibility of original also eligible
Adjustment
adjustment, GNS rebate, movie adjustment, charge • If original charge/transaction code is not eligible, adjustment charge/code is Earning
TFB adjustment also ineligible Points
Health club, equipment rental, health
• Discretionary
Fitness Center services (e.g., massage, personal trainer), • Excludes fitness center retail and membership dues
• Mandatory at all FOSSE properties
guest fees, access fees
Marriott Bonvoy
Laundry Dry cleaning, pressing, alterations
• Discretionary Events
• Mandatory at all FOSSE properties

• Discretionary
Marina Dockage, excursion, boat rental • Excludes marina retail (e.g., gas), transportation, and membership dues
• Mandatory at all FOSSE properties
Redeeming
• Discretionary Points
Private Club • Excludes membership dues
• Mandatory at all FOSSE properties

• If original charge/transaction code is eligible, adjustment charge/code is

• Depends on eligibility of original also eligible Award
Promotions
charge • If original charge/transaction code is not eligible, adjustment charge/code is
also ineligible Reimbursement

• Discretionary
Recreation Chair, umbrella rental, kids club • Excludes recreation retail
• Mandatory at all FOSSE properties

• If the fee includes any individually eligible amenities (e.g., internet), the entire Partnerships
Resort Fee/Destination • Depends on amenities included fee becomes eligible (not just the component within the fee)
Fee/Service Charge • Mandatory1 at all FOSSE properties • If the fee includes no individually eligible amenities (e.g., includes a retail/
market item), the entire fee is ineligible
Additional
• Discretionary
Ski Passes
• Excluded at all FOSSE properties Information
Overviews
• Discretionary
Tennis • Excludes tennis retail and membership dues
• Mandatory at all FOSSE properties
Support and
• Discretionary Contact
Washer/Dryer
• Excluded at all FOSSE properties
Information
1
FOSSE, Lightspeed, and FSPMS properties — taxes, service charges, gratuities, and/or fees related to incidentals charged to the room bill are eligible for earn.

51 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Qualifying and Nonqualifying Charges (continued) Program

Enrollment

Folio Earn (With a Stay): Nonqualifying Charges Membership

Tiers and Types
The following charges do not qualify for loyalty earning. Properties should make sure the transaction code is marked accordingly in their PMS or
accounted for when posting the stay in IMS (manual properties). Design Hotels™ have additional nonqualifying charges; see the Program Guide
supplement for more information. Benefits,
Including Elite
LOYALTY- Recognition
CHARGE TYPE EXAMPLE NOTES
ELIGIBLE EARN

Audiovisual AV, video services, internet meeting room No Processed through Marriott Bonvoy Events
Earning
Banquet Banquet, electrical revenue, outside catering, wardrobe attendant, misc. income No Processed through Marriott Bonvoy Events Points
Business Center Charge Faxing, copying, FedEx office, shipping, postage income, equipment rental No
See “Restaurants and Food & Beverage Outlets”
Casino No
for casino restaurants
Marriott Bonvoy
Game Room No
Events
Gift Shop No
Government-Mandated Fee Destination fee No
Gratuity Baggage handling, room drop, housekeeping, banquet No1 Redeeming
Groceries No Points
Hospitality Front office relations No
Market No
Award
Comp Codes, balance forward, paid out, donation, FCA posting, Plat F&B coupon,
Miscellaneous No Reimbursement
loss/profit, commission, small balance, write-off
Parking Hourly parking, valet parking, monthly parking, garage rental, vehicle-charging station No

Payment Methods/ Cash, traveler check, check, bank wire, paid out, city ledger, AX, VS, MC, DC, JCB,
Discover, Union Pay, debit card, advance deposit, GIVEX, corporate gift card sales, No
Settlements redemption Partnerships
Cancellation, attrition, no show/GNS, non-refundable deposits, advance purchase
Penalty retain, early departure, Late Checkout, smoking fee, damage fee, Elite member walk, No
returned check fee
Additional
Retail Including spa retail (Spa Shop), golf retail (Pro Shop) No
Information
Service Charge Service fees, delivery charge, porterage, pet cleaning No1 See Resort Fee section for bundled service charges Overviews
Service Failure Elite Benefits Guarantee, room service No
Tax State, occupancy, local, county No1 Support and
Ticket Sales No Contact
Information
Transportation Car rental drop-off, limousine, airport shuttle No

1
FOSSE, Lightspeed, and FSPMS properties — taxes, service charges, gratuities, and/or fees related to incidentals charged to the room bill are eligible for earn.

52 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Qualifying and Nonqualifying Charges (continued) Program

Enrollment

All-Inclusive Properties Charges from Food & Beverage outlets managed or operated by a third Membership
party may not be eligible for earning points. Charges incurred at outlets Tiers and Types
At All-Inclusive by Marriott Bonvoy resorts and participating properties
that are not located within the participating property or at All-Inclusive by
offering all-inclusive packages year-round and designated by the
Marriott Bonvoy resorts are not qualifying charges.
company as all-inclusive properties, qualifying charges for stays include, Benefits,
without limitation: Nonqualifying charges for stays at All-Inclusive by Marriott Bonvoy Including Elite
Recognition
resorts, which do not qualify for points, include without limitation:
• Qualifying rates for stays
• Premium food and beverages (excluding alcoholic beverages where • Nonqualifying rates for stays
prohibited by law) purchased at the property in addition to the Earning
• Complimentary services Points
qualifying rate
• Award redemptions (including any cash portion of an award
• Extra-person charges on paid stays at a qualifying rate redemption)
• Spa, golf, and other resort-run activities if managed by the Marriott Bonvoy
• Extra-person charges on award redemption stays
participating property Events
• Charges for banquets, meetings, or other functions, with the
• Taxes, service charges, and gratuities that are part of the qualifying exception of points earned in connection with Marriott Bonvoy
room package rate Events under a Qualifying Event Agreement Redeeming
In certain limited cases, taxes, service charges, gratuities, and/or fees Points
• Certain room and other taxes and fees that are not part of the
related to other incidentals charged to the room bill may be eligible for qualifying room package rate
earning points.
• Other charges incurred on property, including parking, business
Award
center services, retail store purchases, and third-party services Reimbursement
• Other fees paid, including late-cancellation fees, early-departure
fees, no-show fees for not checking in even if the reservation was
paid in full, mandatory or automatic charges, and other applicable
Partnerships
charges

Additional
Information
Overviews

Support and
Contact
Information

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E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Elite Bonus Points Program

Enrollment

Members will receive Elite bonus points ELITE MEMBERSHIP TIER

ELITE MEMBERSHIP
ELITE POINTS RECEIVED
Membership
MINIMUM REQUIREMENT Tiers and Types
according to their achieved Elite tier or
Lifetime Elite tier, which is based on Silver Elite 10 qualifying nights per year 10% more points
Benefits,
meeting the minimum requirements Including Elite
Recognition
outlined in this chart. Gold Elite 25 qualifying nights per year 25% more points

Earning
Points vary by the Elite tier or Lifetime Elite tier and are Platinum Elite 50 qualifying nights per year 50% more points
Points
calculated from the base points earned during a stay.
Titanium Elite 75 qualifying nights per year 75% more points
Marriott Bonvoy
Events
100+ qualifying nights and
Ambassador Elite 75% more points
US$23,000 annual qualifying spend

Redeeming
Points
LIFETIME LIFETIME ELITE MEMBERSHIP
ELITE POINTS RECEIVED
ELITE MEMBERSHIP TIER MINIMUM REQUIREMENT

250 qualifying nights + five years

Lifetime Silver Elite 10% more points Award
as Silver Elite or higher
Reimbursement

400 qualifying nights + seven years

Lifetime Gold Elite 25% more points
as Gold Elite or higher

Partnerships
600 qualifying nights + 10 years
Lifetime Platinum Elite 50% more points
as Platinum Elite or higher

Additional
Lifetime Titanium Elite Earned through December 31, 2018 75% more points
Information
Overviews

Support and
Contact
Information

54 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Elite Night Credits Program

Enrollment

To achieve the requirements for Elite or Lifetime Elite status, members When booking a qualifying group event or meeting with Marriott Bonvoy Membership
earn an Elite Night Credit for each qualifying night of a qualifying stay Events, one Elite Night Credit is awarded for every 20 room nights booked Tiers and Types
completed at a participating property except at: and actualized, up to a maximum of 20 Elite Night Credits per contract.

1. City Express, Four Points Express, and Protea Hotels, where Owners of timeshare interests in Grand Residences by Marriott, Marriott Benefits,
members receive one Elite Night Credit for every two qualifying Vacation Club, Sheraton Vacation Club, or Westin Vacation Club will earn Including Elite
Recognition
nights for each qualifying stay completed. Elite Night Credit for ownership stays.
2. Marriott Executive Apartments, where members receive one Elite Owners of timeshare interests in Vistana® Residence Network will earn
Night Credit for every three qualifying nights for each qualifying Earning
Elite Night Credit for ownership stays.
stay completed. Points

At The Ritz-Carlton Club properties, only members staying under their

Members must have personally stayed and paid for the qualifying stay to
ownership benefit earn Elite Night Credits (not points or miles; also, no
receive Elite Night Credit(s). Marriott Bonvoy
points redemption or receipt of on-property benefits).
Events

Redeeming
Points

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

55 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Qualifying and Nonqualifying Rates Program

Enrollment

Members earn points or miles, earn Elite bonus Properties are responsible for flagging nonqualifying rates as ineligible Membership
for points in their property systems. Tiers and Types
points, earn Elite Night Credits, and receive on-
At participating Design Hotels™, members earn points or miles on
property benefits for qualifying rates only. They do qualifying charges only on stays at a qualifying rate. Members do not Benefits,
not earn Elite Night Credits or receive benefits on earn points or miles on stays at a nonqualifying rate at participating Including Elite
Recognition
Design Hotels™ even if they incur qualifying charges, such as for
nonqualifying rates. The only exception to receiving incidental spend.
on-property benefits on nonqualifying rates are Earning
members with the Titanium Elite Owner Card. Points

Most room rates are considered qualifying rates. However, stays Marriott Bonvoy
booked using the following methods are nonqualifying rates: Events
• Guest room was booked through a tour operator, online travel channel,
or other third-party channel — including, without limitation, Expedia.com,
Hotwire.com, Priceline.com, Booking.com, and Travelocity.com. Redeeming
Points
• Guest room was booked at a group rate as part of an event, meeting,
conference, or organized tour, and the member does not directly pay
the participating property for their room.
Award
• Guest room was booked through a tour operator, wholesaler, or crew Reimbursement
room rate or package — including, without limitation, organized tours
or package bookings.
• Guest room was complimentary. Partnerships
• A voucher or third-party award was redeemed for the guest room.

Additional
Information
Overviews

Support and
Contact
Information

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E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Qualifying and Nonqualifying Rates (continued) Program

Enrollment

This chart (continued on next page) reviews some of the most common rates and their eligibility for earning points or miles, earning Elite bonus points, earning Membership
Elite Night Credits and Lifetime Elite Night Credits, and receiving on-property benefits. For more information, refer to the Global Good Data Standards on Tiers and Types
MGS. Participating Design Hotels™ should refer to Global Good Data Standards on MGS or contact [email protected].

LIFETIME ON-
Benefits,
MARKET CODE BASE ELITE ELITE NIGHT Including Elite
RATE ELITE NIGHT PROPERTY
PREFIX POINTS POINTS CREDITS Recognition
CREDITS BENEFITS

Premium Retail, Standard Retail 10, 12 Yes Yes Yes Yes Yes

Airline Distress 1
11 No 2
No 2
No No No3 Earning
Points
Marriott Associate Business Rate 4 (for Marriott International
15 Yes Yes Yes Yes Yes
associates)

Government 16 Yes Yes Yes Yes Yes

Special Corporate, 5 Special Corporate Discount 5 17, 18 Yes Yes Yes Yes Yes Marriott Bonvoy
Events
Long-Term Stay 19 Yes Yes Yes Yes Yes

Weekend Standard Retail 20 Yes Yes Yes Yes Yes

Hotel Value-Add Package Redeeming

Hotel Breakfast Package — Premium 21, 23, 24 Yes Yes Yes Yes Yes Points
Hotel Breakfast Package — Standard

Luxury Consortia 22 Yes Yes Yes Yes Yes

Award Redemption Stay6 (standard redemption, premium

redemption, Free Night Awards, Cash + Points awards, PointSavers™)
25 No2 No2 Yes Yes Yes Award
Reimbursement
Wholesale Fit / Bundled Travel 26 No 2
No 2
No No No 3

Quarter Century Club 27 No 2

No 2
No No No3

Explore Rates,7 Explore Friends Rates7 28, 44 Yes Yes Yes Yes Yes
Partnerships
Travel Industry Discount 29 Yes Yes Yes Yes Yes

1

Typically as listed. Some exceptions apply as determined by property.
2
Members may earn points on qualified incidental spend when personally paid by the member.
3
Members with the Titanium Elite Owner Card are entitled to receive on-property benefits on both qualifying and nonqualifying rates. Additional
4
The following market codes are ineligible: 15XMY0, 15XMY1, 15XMY2, 15XMY3, 15XMY4, 15XMY5, 15XMY6, 15XMY7, 15XMY8 and 15XMY9. Information
5
Some locally negotiated contracted rates may not qualify for points. This is entirely based on what was contracted between the individual hotel and the specific company. If the rate is ineligible for points, it must be specified in the
contract. If the rate is specified as ineligible for points, the stay will not count toward Elite or Lifetime Elite status, or promotional stay and night requirements.
Overviews
6
Members do not earn on the cash portion of the award.
7
Effective November 25, 2019. Restrictions and country-specific exclusions apply. Refer to Managed Associate Rules available for review on the Marriott Bonvoy for Associates page on MGS.
Support and
Contact
Information

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E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Qualifying and Nonqualifying Rates (continued) Program

Enrollment

LIFETIME ON- Membership

MARKET CODE BASE ELITE ELITE NIGHT Tiers and Types
RATE ELITE NIGHT PROPERTY
PREFIX POINTS POINTS CREDITS
CREDITS BENEFITS

eChannel 8 30, 31, 34, 36, 37, 38, 39 No2 No2 No No No3
Benefits,
Promotion or Incentive 33 Yes Yes Yes Yes Yes Including Elite
Day Use Varies by property Yes Yes No No Yes Recognition

Advance Purchase 35 Yes Yes Yes Yes Yes

Marriott Bonvoy Offers (MEO/EEO offers) 40, 41 Yes Yes Yes Yes Yes Earning
Discounted Rates (AAA, Senior Discount, In-Country Rates) 42, 43, 90 Yes Yes Yes Yes Yes
Points

Complimentary Rooms 62 No2 No2 No No No3

Contract Rates 50-53 No2 No2 No No No3

Marriott Bonvoy
Group Rates (member pays) Varies by property Yes Yes Yes Yes Yes Events
Based on rate booked
Room Billed to Master Account No2 No2 No No No3
on reservation
Based on rate booked
Direct Bill (not associated with group or meeting) Yes Yes Yes Yes Yes Redeeming
on reservation
Points
Ownership Stay at Marriott Vacation Clubs and The
52, 59 No2 No2 Yes Yes Yes
Phoenician Residences 9

Ownership Stay at The Ritz-Carlton Club and St. Regis

Varies by property No No Yes Yes No Award
Residence Club properties (Elite Night Credit only)
Reimbursement
1
Typically as listed. Some exceptions apply as determined by property.
2
Members may earn points on qualified incidental spend when personally paid by the member.
3
Members with the Titanium Elite Owner Card are entitled to receive on-property benefits on both qualifying and nonqualifying rates.
4
The following market codes are ineligible: 15XMY0, 15XMY1, 15XMY2, 15XMY3, 15XMY4, 15XMY5, 15XMY6, 15XMY7, 15XMY8 and 15XMY9.
5
Some locally negotiated contracted rates may not qualify for points. This is entirely based on what was contracted between the individual hotel and the specific company. If the rate is ineligible for points, it must be specified in the
contract. If the rate is specified as ineligible for points, the stay will not count toward Elite or Lifetime Elite status, or promotional stay and night requirements. Partnerships
6
Members do not earn on the cash portion of the award.
7
Effective November 25, 2019. Restrictions and country-specific exclusions apply. Refer to Managed Associate Rules available for review on the Marriott Bonvoy for Associates page on MGS.
8
For Mainland China, Fliggy-specific rate programs coded to 30, 34, 37 and 38 are eligible. Rakuten-specific rate programs for hotels in APAC are eligible.
9
There may also be limited on-property benefits on ownership stays at Marriott Vacation Club; Marriott Grand Residences Club; Sheraton Vacation Club; Westin Vacation Club properties; and at The Phoenician Residences, a
Luxury Collection Residence Club, Scottsdale. Additional
Information
Overviews

Support and
Contact
Information

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Program
Overview

Qualifying and Nonqualifying Rates (continued) Program

Enrollment

Master Billed Account and Direct Bill Stays Membership

Tiers and Types

Master billed accounts contain charges associated Direct bill happens when a company arranges payment for the guest’s Benefits,
stay in advance. Direct bill is typically used for only one or a few Including Elite
with a group or convention, including any relevant Recognition
individuals who are not associated with a group or convention in-house.
charges for meeting rooms and attendee guest
Direct bill may occur when employees don’t have an individual corporate
rooms. These special accounts are paid for by the credit card. Either the company goes through a credit-approval process
Earning
Points
convention or association with the approval of the with the hotel to be billed directly for the charges, or it may use a special
credit card that is assigned to the company itself — such as an American
property controller. Express Corporate Purchasing Card, which is different than an
Marriott Bonvoy
individual’s corporate credit card — to pay for the employee’s stay. Events
Members whose group room rate is diverted to a master billed account Regardless of the arrangements, the member who is staying on the direct
— so they are not paying the hotel directly for their room — should not bill may earn points for any qualifying charges plus Elite Night Credits for
receive points or Elite Night Credit for their room. Group attendees may any qualifying rate.
Redeeming
only earn points on qualifying charges placed on their individual hotel Points
room folio and do not earn points on any qualifying charges (e.g., room
rate) that are charged to the master billed account.
Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Other Ways to Earn Program

Enrollment

• Marriott Bonvoy Events Membership

(see Marriott Bonvoy Events section) Tiers and Types

• Marriott Bonvoy Cobrand Credit Cards

(see Partnerships section) Benefits,
• Marriott Bonvoy Tours & Activities Including Elite
Recognition
(see Additional Information Overviews section)
• Homes & Villas by Marriott Bonvoy
(see Additional Information Overviews section) Earning
Points
• The Ritz-Carlton Yacht Collection
(see Additional Information Overviews section)
• Marriott Bonvoy Boutiques: Members may earn 10,000 points Marriott Bonvoy
with the purchase of a mattress on any of Marriott International’s Events
fifteen online retail websites: Collect Renaissance, Curated by JW,
Fairfield Store, Gaylord Hotels Store, The Luxury Collection
Store, The Ritz-Carlton Shops, St. Regis Boutique, Sheraton Redeeming
Store, Shop Courtyard, Shop EDITION, Shop Four Points, Shop Points
Le Méridien, Shop Marriott, W Hotels The Store, and Westin
Store. Points are awarded to the purchasing member
approximately 3–5 weeks following the acceptance of the mattress Award
delivery. To earn bonus points, members purchasing a mattress Reimbursement
are subject to the terms and conditions of Marriott online retail sites
and the Loyalty Program Terms & Conditions.
Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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E A R NING POIN TS IN TER N A L USE ONLY

SEE ADDENDUM FOR IMPORTANT UPDATES TO THIS PAGE Program

Overview

Earning Through Partnerships Program

Enrollment

Members can earn points in connection with the various partners of • Eat Around Town by Marriott Bonvoy™: Members may earn Membership
Marriott International. These include: points by enrolling in the Eat Around Town by Marriott Bonvoy Tiers and Types
program and dining at participating restaurants. Members are
• Miles to Points: Members can convert miles to Marriott Bonvoy subject to the terms and conditions of the Eat Around Town by
points with select frequent-flyer programs. To do so, the member Marriott Bonvoy program and the Loyalty Program Terms & Benefits,
must be enrolled in Marriott Bonvoy and the participating airline’s Including Elite
Conditions. More program information is available at Recognition
program. Find more information here: marriott.com/loyalty/earn/ eataroundtown.marriott.com.
miles/miles-to-points.mi.
• Marriott Uber loyalty initiative: To participate in the Marriott Uber
• Cruise With Points: Members may earn points by booking a cruise loyalty initiative, Marriott Bonvoy members must link their member Earning
through the company’s cruise partners. More information on the Points
accounts to their Uber accounts associated with a U.S. phone
Cruise With Points Program may be obtained here. This does not number. Once members link their accounts, they can earn points on
apply to The Ritz-Carlton Yacht Collection. qualifying transactions. Qualifying transactions include (i) a ride with
Uber XL, Uber Black, Uber SUV, or Uber Comfort; or (ii) an order Marriott Bonvoy
• Hertz®, Dollar®, Thrifty®: A member may earn points and receive Events
special discounts on vehicle rentals with Hertz, Dollar, and Thrifty, placed through Uber Eats in an amount of US$25 or more before the
where available, when booked here. Qualified Elite members may also calculation of any applicable promotions or discounts (excluding
receive complimentary Hertz Gold Plus Rewards® elite status. taxes, fees, and tips), in each case, that occurs in the United States.
Redeeming
More information is available at uber.com/marriottbonvoy.
• Identity at The Cosmopolitan: Members of Identity at Points
The Cosmopolitan of Las Vegas may convert Identity Points to • Rakuten Points to Marriott Bonvoy Points: Members can convert
Marriott Bonvoy points in accordance with the Identity program Club R loyalty program points to Marriott Bonvoy points at a ratio of 3
terms and conditions. Members are directed to call Identity Rakuten Points to 1 Marriott Bonvoy point. More information can be Award
Membership & Rewards at (877) 551-7779 or email found here. Reimbursement
[email protected]. • Marriott Bonvoy + Bilt Rewards™: To participate in Marriott
• Vacations by Marriott: Vacations by Marriott is administered by a Bonvoy + Bilt Rewards point transfer, members must first link their
third-party travel partner on behalf of Marriott Bonvoy. Points and Marriott Bonvoy account to their Bilt Rewards account in the Bilt Partnerships
Elite Night Credits are earned in accordance with Marriott Bonvoy Rewards app. This will allow them to transfer Bilt Rewards points to
rules. Members cannot use points or miles to purchase Vacations by Marriott Bonvoy points at a one-to-one ratio. More information is
Marriott packages. Members are subject to Marriott Bonvoy rules as available at https://www.biltrewards.com/.
Additional
well as the terms and conditions of Vacations by Marriott program. Information
More information can be found here. Overviews

Support and
Contact
Information
Hertz Gold Plus Rewards® is a registered trademark of Hertz.

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E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Posting Points for Member Stays Program

Enrollment

Participating properties with access to the Marriott Once Member Support determines the missing stay, incorrectly posted Membership
stay, or missing credit from a participating outlet is valid, they will Tiers and Types
systems post points automatically during night audit. manually credit the points and/or Elite Night Credits (where applicable)
to the member’s account. All requests must be received within one year
of the applicable qualifying stay or other qualifying charge transaction to Benefits,
Every week properties must review the Marriott Bonvoy reports in the Including Elite
Marriott Reservations Data Warehouse (MRDW). receive any credit. Recognition

Manual hotels, including participating Design Hotels™, which do not Generally, all stays should be sent through the PMS for two-way
have access to the Marriott systems, process points through IMS. It is properties or through IMS for Manual properties. However, at times a Earning
important to enter stay data to ensure that members receive points and property may need to submit a missing stay request on behalf of a Points
Elite Night Credits in a timely manner. It is strongly recommended that the member. A property has two options for submitting a missing stay on
stays be audited prior to being posted. For more information, refer to the behalf of a guest: (1) properties with GXP should submit a Missing
Loyalty for Manual Hotels Reference Guide on the Loyalty page in MGS. Stay case through GXP; (2) properties without access to GXP can Marriott Bonvoy
submit an email with complete stay details and a copy of the folio to Events
Missing Stays and Incorrectly Posted Stays [email protected]. Properties should submit a separate email
for each missing stay claim. Please note: If an incorrectly posted stay was
When a stay fails to properly post to a member’s account, the member
due to the property’s PMS set-up or was incorrectly entered in IMS, loyalty Redeeming
may request credits for points, miles, or Elite Night Credit that are not
will generally not fix the past stay and the property should not submit a Points
reflected in their account through the Member Account Activity page on
missing stay claim.
Marriott.com under “Report a Missing Stay,” or by contacting Member
Support for stays at participating properties except for Homes & Villas by Most missing or incorrectly posted stays can be prevented at the property
Marriott Bonvoy. Member Support takes additional steps to research and Award
level. Additional information is available on the Missing Stays & Incorrectly Reimbursement
resolve the issue, which may include reaching out to the property. Posted Stays page on the Loyalty page in MGS. We strongly encourage
properties to incorporate these solutions into daily operations and
For past stays at Homes & Villas by Marriott Bonvoy, a member may
checklists to prevent posting delays and additional costs.
request credits for points and/or Elite Night Credit that are not reflected in
Partnerships
their account after six weeks from the completion of their stay by
contacting the Homes & Villas by Marriott Bonvoy team here.

For missing credit at a participating outlet without a stay, it may take Additional
up to 10 days after each transaction at a participating outlet for points to Information
Overviews
be posted to the member’s account. A member may contact Member
Support, if after 10 days, such points have not been posted to
their account. Support and
Contact
Information

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E A R NING POIN TS IN TER N A L USE ONLY

Program
Overview

Marriott Bonvoy Charge-Out Structure for Participating Properties Program

Enrollment

Each month, participating properties pay into Marriott Bonvoy based on The Following Participating Brands Have Contracted Membership
a percentage of the qualifying member spend. The cost is based on Charge-Out Rates: Tiers and Types
Marriott Bonvoy charge-out rates associated with the participating brand. • Depending on the business model, loyalty-participating Design
Hotels™ are billed either 4.2% (excludes the Elite Welcome Gift of
Taxes, service charges, gratuities, and/or fees related to incidentals are Benefits,
points) or 6% (includes the Elite Welcome Gift of points) of qualifying Including Elite
charged to the room bill at FOSSE properties. Charges at Lightspeed and
revenue on all existing Marriott Bonvoy member stays. Recognition
FSPMS properties are considered qualifying charges for earn. These
qualifying charges are also included in the charge-out calculation on a • Gaylord Hotels: 3.05%
per-stay basis. • Apartments by Marriott Bonvoy, City Express, Four Points Express, Earning
and Protea Hotels: 2.1% Points
LUXURY &
SELECT SERVICE EXTENDED STAY • Marriott Executive Apartments: 2%
FULL SERVICE
3.3% 1.9%
4.2%
Marriott Bonvoy
New Enrollments by Property Events
Autograph Collection AC Hotels by Element
Hotels Marriott Residence Inn Marriott Bonvoy charge-out is not applied on stays where members
Delta Hotels by Marriott Aloft TownePlace Suites both enroll and complete their first stay at the property, except at Marriott
EDITION Courtyard Executive Apartments, where these properties are charged 1% for Redeeming
JW Marriott Fairfield by Marriott enrollment stays. Points

Grand Residences by Four Points

Marriott Moxy Hotels All-Inclusive Properties
Le Méridien Award
SpringHill Suites All-Inclusive by Marriott Bonvoy resorts and participating properties Reimbursement
The Luxury Collection offering all-inclusive packages year-round and designated by the
Marriott Hotels company as all-inclusive properties will pay into Marriott Bonvoy on a
Marriott Vacation Club percentage of the qualifying charges outlined earlier in this section and
Renaissance Hotels will follow the charge-out rate associated with their brand. Partnerships
Ritz-Carlton Reserve
Sheraton
Sheraton Vacation Club Additional
Information
St. Regis Overviews
The Ritz-Carlton
Tribute Portfolio
Support and
W Contact
Westin Information
Westin Vacation Club

63 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
E A R NING POIN TS IN TER N A L USE ONLY

Program
SEE ADDENDUM FOR IMPORTANT UPDATES TO THIS PAGE Overview

Marriott Bonvoy Charge-Out Structure for Participating Properties (continued) Program

Enrollment

Elite Welcome Gift of Points Marriott Bonvoy Events Membership

Tiers and Types

Elite Welcome Gift of points is included automatically in monthly financial Where offered by the participating property or brand, the property is
Benefits,
reporting statements at a rate of US$2.75 per 1,000 points. Gold Elite charged 1% of the total qualifying revenue for the event, up to a Including Elite
members automatically receive their welcome gift of points after they maximum charge of US$300. Costs for double points, when part of a Recognition
depart. Platinum Elite, Titanium Elite, and Ambassador Elite members global loyalty promotion, are covered by Marriott Bonvoy.
have a choice of welcome gift and, if points are selected, properties
should ensure the transaction is processed in the PMS. Manual hotels Earning
should make sure to indicate the selection when posting the stay in IMS. Additional Points Points

For Design Hotels™ that participate in distribution and loyalty

partnerships, the cost is included with the charge-out rate. Properties can purchase additional points to post to a member’s account Marriott Bonvoy
using the eBonus tool. Point purchases through the eBonus tool are at the Events
cost of US$5.50 per 1,000 points, up to the maximum allowed in a single
Off-Folio Earn transaction. Per their partner agreement, Marriott Executive Apartments
charge point purchases at a rate of US$8 per 1,000 points. Examples Redeeming
include purchasing points as a goodwill gesture for service recovery or as Points
If off-folio earn is offered by a participating outlet at a participating part of the compensation for Elite members with the Ultimate Reservation
property listed on https://www.marriott.com/loyalty/earn/earn-without- Guarantee benefit.
a-stay.mi, the charge-out structure varies depending on how the Award
transaction was processed. For point issuances of 100,000 or more to a member in one transaction, Reimbursement
the cost is $12.50 per 1,000 points. Examples include above-property
• If processed through Loyalty-approved technology, the charge-out
associates who issue points to members for promotions, campaigns,
rate is 2.5% of the total bill amount (after applicable discounts and
partner earnings, or guest service–related incidents. These points are
excluding charges as determined by Marriott Bonvoy or the Partnerships
issued through the bonus code procedures as outlined in the Loyalty
participating outlet).
page on MGS.
• If processed through the eBonus Tool, charge-out rate is $5.50 per
1,000 points. This information does not apply to participating Design Hotels™. Additional
Information
Additional continent guidelines may apply. Refer to your continent leaders Overviews
for more information.
Support and
Contact
Information

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M A R RIOT T BON VOY E V EN TS IN TER N A L USE ONLY

Program
Overview

Program
Enrollment

Membership
Tiers and Types

Benefits,

Marriott Bonvoy Events

Including Elite
Recognition

Overview ........................................................................................ 66 Earning

Participation Restrictions ............................................................... 67 Points

Qualifying Events ........................................................................... 68

Qualifying Event Charges .............................................................. 69 Marriott
Bonvoy Events
Earning Through Marriott Bonvoy Events ....................................... 70
Earning Points or Miles Through Marriott Bonvoy Events .............. 71
Intermediary Partners and Marriott Bonvoy Events Redeeming
Company Accounts ............................................................................. 72 Points

Posting Points for Events ............................................................... 74

Property Costs ............................................................................... 75 Award
Reimbursement
Posting Missing Events ............................................................... 75

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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M A R RIOT T BON VOY E V EN TS IN TER N A L USE ONLY

SEE ADDENDUM FOR IMPORTANT UPDATES TO THIS PAGE Program

Overview

Overview Program
Enrollment

Through the Marriott Bonvoy Events program, Membership

Tiers and Types
eligible members who book and hold qualifying
group meetings and events at participating Benefits,
properties are able to earn points or miles. Including Elite
Recognition

Marriott Bonvoy Events is only valid at properties that participate in

Marriott Bonvoy (see Terms & Conditions). Some brands don’t participate Earning
Points
in the Marriott Bonvoy Events program: Bulgari Hotels & Resorts; Design
Hotels™; Homes & Villas by Marriott Bonvoy; Marriott Executive
Apartments; The Phoenician Residences, a Luxury Collection Residence
Club, Scottsdale; Residence Inn; The Ritz-Carlton Club; The St. Regis Marriott
Bonvoy Events
Residence Club; and TownePlace Suites.

For more information, refer to the Loyalty Sales & Event Management
Reference Guide on MGS. Redeeming
Points

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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M A R RIOT T BON VOY E V EN TS IN TER N A L USE ONLY

Program
Overview

Participation Restrictions Program

Enrollment

Any Marriott Bonvoy member is eligible to Only individuals can be enrolled in a loyalty program (no joint accounts), Membership
so only individuals can participate in Marriott Bonvoy Events. Tiers and Types
participate in Marriott Bonvoy Events, except:
Eligible Marriott Bonvoy members must acknowledge that they are
eligible to earn points or miles for any qualifying event under applicable Benefits,
• Government employees, officials, employees of a state-owned or Including Elite
laws, gift policies, and incentive policies. Members are solely responsible
state-controlled entity (SOE), and those acting on behalf of Recognition
for notifying their employers, principals, and/or clients of any points or
government agencies
miles awarded in connection with Marriott Bonvoy Events.
• Departments and SOEs booking an event on behalf of their
Earning
employing entity Points
• Third-party commercial intermediaries booking on behalf of a
non-U.S. governmental entity or SOE, who are not considered
eligible Marriott Bonvoy members and are not eligible to participate Marriott
in Meetings & Events Bonvoy Events

• For participating properties in Asia Pacific, intermediaries booking

an event on behalf of any government entity (U.S. or non-U.S.) or
Redeeming
SOE, who are not considered eligible Marriott Bonvoy members and
Points
are not eligible to participate in Marriott Bonvoy Events

A list of state-owned entities is available on MGS.

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

67 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
M A R RIOT T BON VOY E V EN TS IN TER N A L USE ONLY

Program
Overview

Qualifying Events Program

Enrollment

A qualifying event is an event or meeting that is A qualifying event will not include: Membership
Tiers and Types
• Any booking of guest rooms, regardless of the number of guest
held at a participating property and is booked by an
rooms, in any manner other than under a Qualifying Event Agreement.
eligible Marriott Bonvoy member who provides their • Any booking of guest rooms, with or without catering, that does not Benefits,
membership number in the applicable signed sales actualize a minimum of 10 guest rooms for at least one night. Including Elite
Recognition
or catering contract agreement (“Qualifying Event • Any booking of guest rooms on behalf of an employer, client, or
principal who has elected (whether through an agreement with a
Agreement”). participating property or otherwise) to have points awarded to Earning
another individual or entity. Points

The member eligible to earn points or miles must be either the main • Any booking of guest rooms that are complimentary
contact recorded on page one of the Qualifying Event Agreement or the or barter rooms.
authorized signer of the Qualifying Event Agreement. Marriott
• Complimentary meetings or meeting charges. Bonvoy Events

• Any event or meeting, or booking of guest rooms by:

– A government employee, official, or anyone acting on behalf of
Redeeming
a government agency or department booking an event on Points
behalf of that person’s employing entity.
– An employee or someone acting on behalf of an SOE booking
an event on behalf of that person’s employing entity. Award
Reimbursement
– An intermediary booking an event on behalf of a non-U.S.
government entity or SOE.
– An intermediary booking an event at a participating property in
Partnerships
Asia, Australia, or the Pacific Islands on behalf of any
government entity (U.S. or non-U.S.) or SOE.

Additional
Information
Overviews

Support and
Contact
Information

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M A R RIOT T BON VOY E V EN TS IN TER N A L USE ONLY

Program
Overview

Qualifying Event Charges Program

Enrollment

Qualifying event charges for earning through Membership

Tiers and Types
Marriott Bonvoy Events include in-house food and
beverages, meeting room rental, in-house audiovisual Benefits,
equipment, and décor ordered by the participating Including Elite
Recognition
property and paid for on a master account.
Earning
Guest room charges also qualify only when the contract has a minimum Points
of 10 guest rooms actualized for at least one night of the qualifying event
(with or without catering). Qualified guest room charges earn points or
miles for the member(s) on the Qualifying Event Agreement whether they Marriott
are paid for on a master account or paid for by the individual guest in the Bonvoy Events
room. No members should receive points or miles for incidentals until the
last member of the group has checked out.
Redeeming
Excluded event charges include all taxes, gratuities, resort fees, Points
cancellation fees, third-party charges, attrition charges, and
service charges.
Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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M A R RIOT T BON VOY E V EN TS IN TER N A L USE ONLY

Program
Overview

Earning Through Marriott Bonvoy Events Program

Enrollment

Eligible members will earn 2 points for every US$1 spent on actualized qualifying event charges, up to 60,000 points, as the base earning per qualifying Membership
event. This excludes any special promotions or incentives. Tiers and Types

Elite members will earn a bonus on their base earning for Marriott Bonvoy Events.
Benefits,
Including Elite
EARNING STRUCTURE FOR MARRIOTT BONVOY EVENTS Recognition

Membership Tier Member Silver Elite Gold Elite Platinum Elite Titanium Elite Ambassador Elite
Earning
Points
Earn Rate 2 points or 1 mile per US$1

Marriott
Base Earning per Bonvoy Events
Up to 60,000 points
Qualifying Event

Redeeming
Earn Bonus 0% 10% 25% 50% 75% 75% Points

Maximum Earning
per Qualifying Event, Up to 60,000 points Up to 66,000 points Up to 75,000 points Up to 90,000 points Up to 105,000 points Up to 105,000 points Award
Including Bonus Reimbursement

Note: Marriott Bonvoy Events earnings do not count toward the Ambassador Elite room or revenue threshold.

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

70 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
M A R RIOT T BON VOY E V EN TS IN TER N A L USE ONLY

Program
Overview

Earning Points or Miles Through Marriott Bonvoy Events Program

Enrollment

Members may elect to earn 1 mile for every US$1 • Points or miles and Elite Night Credits for qualifying events may be Membership
split between two members if both names are recorded in the Tiers and Types
spent on actualized qualifying event charges, up to Qualified Event Agreement.
20,000 miles (or equivalent currency, depending on • Members who hold qualifying events at participating properties Benefits,
receive one Elite Night Credit for every 20 room nights booked and
the participating airline frequent-flyer program Including Elite
actualized, up to 20 Elite Night Credits per contract. Recognition
partner) per event, regardless of Elite level. • Points or miles awarded for qualifying events held at participating
properties outside the United States are based on local currency Earning
• Points will be awarded — or miles will be submitted to the converted to U.S. dollars. Currency is converted on the day of the Points
participating airline frequent-flyer program partner — within 10 qualifying event. Points or miles are awarded using a published rate
business days after the conclusion of the event, provided the event of exchange in effect at time
is not canceled and all other terms and conditions of the group or of conversion. Marriott
catering contract executed in connection with the event were met. • Marriott Bonvoy Events charges do not count toward the Bonvoy Events
• Miles awarded vary by participating frequent-flyer airline program Ambassador Elite annual qualifying spend.
partner. A member may not earn both points and miles for the
same event. This rate will be determined at Marriott Bonvoy’s sole discretion, based Redeeming
on standard currency-conversion methods, but the rate may vary from Points
• Qualified guest room charges earn points or miles for the member(s) currency-conversion rates used by credit card companies.
on the Qualifying Event Agreement whether they are paid for on a
master account or by the individual guest in the room.
Award
• Members who are meeting attendees and not listed on the Reimbursement
Qualifying Event Agreement will not earn points or miles if their
rooms are master billed.
Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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M A R RIOT T BON VOY E V EN TS IN TER N A L USE ONLY

Program
Overview

Intermediary Partners and Marriott Bonvoy Events Company Accounts Program

Enrollment

HelmsBriscoe and ConferenceDirect Marriott Bonvoy Events Company Account Program Membership
Tiers and Types

Marriott International has preferred agreements with two intermediary Marriott International has an invitation-only, unpublished pilot program
Benefits,
partners: HelmsBriscoe and ConferenceDirect. This agreement provides offered to a limited number of top managed accounts. The goal of the Including Elite
matching base points for both the authorized member named in the Marriott Bonvoy Events Company Account Program is to recognize Recognition
contract and the intermediary associate. It is only available at properties loyalty among our top managed accounts with companies that prohibit
that participate in the Marriott-HelmsBriscoe or Marriott-ConferenceDirect their individual employees from accepting points for meetings and events
Preferred Partner Agreement. booked on behalf of their companies. This program does not prohibit the Earning
employees from having individual accounts for personal use. Points
It is the responsibility of the HelmsBriscoe or ConferenceDirect associate
to submit the proper Marriott Bonvoy form to the hotel within six months There are no external public relations or communications
of the actualized event. The timeline for submission may vary based on about this program, and associates should not discuss it Marriott
certain promotions. outside of work. This program may not be offered to or discussed Bonvoy Events
with customers.
The HelmsBriscoe or ConferenceDirect associate earns the same number
of base points as the authorized member named in the contract, up to Redeeming
60,000 points. Elite bonus points and Elite Night Credits toward Elite Points
status are not earned with matching base points.

After the event has actualized, the hotel is responsible for accurately
Award
calculating the number of matching base points for the HelmsBriscoe or Reimbursement
ConferenceDirect associate, as well as ensuring timely posting of these
points using the eBonus tool. Matching base points are calculated on the
base earning, which is two points per US$1 in qualifying event charges, up
to 60,000 points for the intermediary associate. Again, this does not include Partnerships
Elite bonus points or Elite Night Credits toward Elite status.

Additional
Information
Overviews

Support and
Contact
Information

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M A R RIOT T BON VOY E V EN TS IN TER N A L USE ONLY

Program
Overview

Intermediary Partners and Marriott Bonvoy Events Company Accounts (continued) Program
Enrollment

Marriott Bonvoy Events Company Account Program (continued) Membership

Tiers and Types

Here is what makes a Marriott Bonvoy Events Company Account Company Account Point Redemption
Benefits,
membership unique: Company Accounts are limited to redeeming points for award redemption Including Elite
stays, credit toward a meeting or event, gift cards or merchandise, and Recognition
• Each participating Company Account meets strict requirements for
memberships with professional meeting planner organizations. Company
eligibility, including an annual revenue threshold, and is invited into
Account Guardians can also transfer points or donate to their employees or
the program through their Marriott Account Leader. Earning
Marriott Bonvoy’s charity partners. Points
• Each Company Account is in the name of the company and has
an identified Company Account Guardian who is responsible The following may impact participating properties:
for maintaining the account, activating online access, and making
redemptions through marriott.com. The Company Account does • Award Redemption Stays — Company Accounts can make award Marriott
redemption stays on behalf of their employees. The points are Bonvoy Events
not reflect the name of the Company Account Guardian, only the
company name. redeemed from the Company Account, so the reservation will first be
listed in the Company Account Name. The Marriott Bonvoy Program
• Company Accounts may only earn points on qualified meetings and Services associate, through [email protected], will reach out to Redeeming
events through Marriott Bonvoy Events at participating properties. Points
the hotel to provide the name of the actual traveler staying in the room.
• Company Account memberships may not earn miles, Elite bonus In this case, the Company Account number will need to remain on the
points, or Elite Night Credits toward Elite status. The Company reservation for the award reimbursement to process. However, the
Account name and membership number must be included in each guest name can be the actual traveler. Company Accounts are allowed Award
Qualifying Event Agreement and will only earn points following the to book up to nine award redemption stays per property per day. Reimbursement
Marriott Bonvoy Events earning structure. • Credit Toward a Meeting or Event — As an alternative to
• The Company Account Guardian does not need to be the primary redeeming multiple gift cards, Company Accounts may redeem
contact or signatory on the Qualifying Event Agreement for the points for a credit to be applied toward the costs of a meeting or Partnerships
Company Account to earn points through Marriott Bonvoy Events. event. The credit is US$40 per 10,000 points redeemed and should
be applied to nonrefundable charges only. The hotel will receive the
payment for the redemption credit on their monthly Owner & Additional
Franchise Billing (OFB) statement. Contact [email protected] Information
with questions or to facilitate a redemption. Overviews

If you have any questions, such as the need to validate the participation of a Support and
Company Account, please contact [email protected]. This email Contact
address is a resource for internal use only and may not be shared Information
with customers.

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M A R RIOT T BON VOY E V EN TS IN TER N A L USE ONLY

Program
Overview

Posting Points for Events Program

Enrollment

When the event is complete, use the Group Posting Matching base points awarded to HelmsBriscoe or ConferenceDirect Membership
associates are posted through the eBonus tool. It is the responsibility Tiers and Types
Tool to award points or miles and Elite Night Credits of the HelmsBriscoe or ConferenceDirect associate to provide the
directly to the member’s account. This should occur proper Marriott Bonvoy form to the hotel prior to the actualized event.
Benefits,
Maximum earned by the HelmsBriscoe or ConferenceDirect associate
within 10 business days after the event. is 60,000 points.
Including Elite
Recognition

Occasionally transactions completed through the eBonus Tool or Group

As an added incentive, bonus points can be purchased. When offering
Posting Tool may need to be deleted. Examples include a transaction Earning
double points for an event or group, the double points are calculated on
posted in error or a transaction that needs to be reposted with corrected Points
base earning (2 points per US$1, up to 60,000 points) and do not include
details. Transactions where miles were posted cannot be deleted or
the Elite earn bonus.
removed. Transactions where points were posted may be deleted if the
• For example, if a Silver Elite member signs a Marriott Bonvoy Events member has not redeemed the points yet and if the request has been Marriott
contract with an added concession so the member receives double submitted within one year from the date it was earned (i.e., the date of the Bonvoy Events
points, the maximum bonus points the member would earn is 60,000 qualified event). The property is responsible for communicating to the
points, as 60,000 points is the maximum base earning. Add to that impacted member(s) in advance of the points transaction being deleted.
the Silver Elite 10% earn bonus on the base earning, and the Any transaction credits will be processed in the following month’s OFB Redeeming
member would earn up to 126,000 points. invoice for the property. Points

Despite purchased bonus points and Elite bonuses, no individual member

may receive more than 200,000 points per event. These can be awarded Award
as follows: Reimbursement

• eBonus Tool: Properties may purchase additional points before

the event as a contract concession. These should be awarded
right away. Partnerships

• Group Posting Tool: Properties may purchase points for

promotional purposes after the event. These are awarded after the
Additional
event.
Information
Overviews

Support and
Contact
Information

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M A R RIOT T BON VOY E V EN TS IN TER N A L USE ONLY

Program
Overview

Property Costs Posting Missing Events Program

Enrollment

The Marriott Bonvoy Events costs for participating Eligible Marriott Bonvoy members who believe they Membership
Tiers and Types
properties are as follows: haven’t received any or all of their points or miles
and Elite Night Credits for a qualifying event will Benefits,
• 1% of the total qualifying event charges per qualifying event, up to a
US$300 charge.
be instructed to contact the property where the event Including Elite
Recognition
• Bonus points are US$5.50 per 1,000 points. No individual member was held to research the situation. Qualifying event
may receive more than 200,000 points per event. earning benefits should be posted through the Earning
• Frequent-flyer miles cost approximately US$21 per 1,000 miles, Group Posting Tool. Points
depending on the airline partner. No individual member may receive
more than 20,000 miles per event.
Marriott
Bonvoy Events

Redeeming
Points

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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R EDEEMING POIN TS IN TER N A L USE ONLY

Program
Overview

Program
Enrollment

Membership
Tiers and Types

Benefits,

Redeem Points Including Elite

Recognition

Award Redemption Overview ........................................................... 77

Earning
Award Redemption Restrictions for Members ............................... 77 Points

Award Redemption Stay Overview ............................................... 78

Award Redemption Stay — Policies ............................................ 79 Marriott Bonvoy
Award Redemption Stay — Redemption Inventory Policy ............ 84 Events

Award Redemption Stay Types ................................................... 86

Award Redemption Stay — Other Offers ..................................... 89 Redeeming
Points
Award Redemption Stay Chart ......................................................... 90
Instant Redemption Awards ............................................................. 91
Points Redemption at Participating Properties Without a Stay ....... 93 Award
Reimbursement
Other Award Redemption Options ................................................. 94

Partnerships

Additional
Information
Overviews

Support and
Contact
Information
JW MARRIOTT LOS CABOS BEACH RESORT & SPA, MEXICO

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R EDEEMING POIN TS IN TER N A L USE ONLY

Program
Overview

Award Redemption Overview Program

Enrollment

Members can redeem Free Night Awards or points for Award Redemption Restrictions for Members Membership
Tiers and Types
Members may not redeem or exchange points and award redemptions for
stays at participating properties; they can also redeem
cash, prizes, or credit.
points for Marriott Bonvoy Moments experiences, Benefits,
Points posted as the result of a transfer or earned from the use of credit
flights, and other services and merchandise. cards may not be redeemable for certain award redemptions.
Including Elite
Recognition
The value and flexibility of these award redemptions are enhanced by a Unless otherwise noted, award redemptions are valid only for use by the
fast, customer-friendly process. To ensure the award redemption process member from whose account the award redemption was processed and Earning
is quick, convenient, and paperless, members can redeem through are not transferable. Points
Customer Engagement Centers, which include Member Support,
marriottbonvoy.com, participating properties, and, for select award Award redemptions believed to have been bartered, sold, exchanged, or
redemptions, the Marriott Bonvoy App. issued fraudulently, or issued to someone other than the eligible member,
Marriott Bonvoy
will be void and will not be honored. Events
A full listing of current award redemption options is available online.

AWARD REDEMPTION TYPE MEMBER SUPPORT ONLINE HOTEL Redeeming

Points
Award Redemption Stay at Participating Properties Yes Yes Yes 1

Instant Redemptions at Participating Properties No No Yes

Award
Points Redemption at Participating Properties Without a Stay No No Yes 1 Reimbursement

Marriott Bonvoy Moments No Yes No

Donate Points to Select Charities No Yes No Partnerships

Marriott Gift Cards No Yes Yes 1

Merchandise and Retailer Gift Cards No Yes No Additional

Information
Points Conversion to Airline Miles Yes Yes No Overviews

Air + Car No Yes No

Support and
Cruise With Points2 No No — see website for number to call No Contact
Information
Where available.
1

Does not include The Ritz-Carlton Yacht Collection.

2

77 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
R EDEEMING POIN TS IN TER N A L USE ONLY

Program
Overview

Award Redemption Stay Overview Program

Enrollment

Unless otherwise noted, a member can use an award redemption for a stay award redemption stay has the correct certificate(s) on the reservation. Membership
in a standard or premium guest room (with existing bedding) at a Tiers and Types
participating property. The ability to use an award redemption for a stay is In addition, hotels must reconcile the hotel’s daily rates, occupancy, and
subject to availability at the time of reservation, which must be made Marriott Bonvoy reimbursements to ensure accurate hotel
through a direct-booking channel such as the Marriott websites, the reimbursements. This is done by comparing award redemption stays Benefits,
through the PMS by validating payments from the Automated Including Elite
Marriott Bonvoy App, participating properties (where the booking function Recognition
is available), and Customer Engagement Centers (CEC). Please note some Reimbursement System (ARS) and the MRDW reports on MGS.
participating brands have different award redemption stay policies,
• MRDW provides the Reimbursement Detail Report (MBV9) and
including Homes & Villas by Marriott Bonvoy. Earning
Monthly Awards Paid Certificate (MBV14) reports to assist.
Points
When a member makes a reservation for an award redemption stay, the • ARS is used to find Detailed Certificate numbers, look up certificate
required points will be deducted from their account, and the award status and certificate reimbursement history, and view the statistical
redemption will be attached to the reservation automatically (provided the data (GRR, or gross revenue report data) used to process award Marriott Bonvoy
member has sufficient points for the entire stay). Member may also apply redemption certificate reimbursements. Events
any Free Night Awards to the reservation when the option is available.
Award Redemption Stay Definitions
Number of Points Required
• Award Redemption Stay: Member has redeemed full or partial Redeeming
The number of points required per night for an award redemption stay points or applied a Free Night Award for one or more nights in a Points
varies by the participating property, the room types available at the guest room at a participating property.
participating property, and length of stay, and may also vary by time of
• Standard Redemption: Member has redeemed full or partial points
year. Points required per night are updated continuously and may change Award
for a standard guest room.
at any time (also known as Flexible Point Redemption Rates). Members Reimbursement
are responsible for any changes to the points required if they make a • Premium Redemption: Member has redeemed points for a
modification to the award redemption stay. premium guest room.
• Free Night Award Redemption: Member has applied a Free Night Partnerships
Daily redemption rates for each property can be viewed on marriott.com.
Award for a standard guest room. No points are deducted unless the
The Daily Point Values Report in the Marriott Reservation Data Warehouse
member redeems or purchases additional points to expand the value
(MRDW) also provides past and future daily redemption rates.
of the Free Night Award.
Additional
Award Redemption Stay Certificates Required for Reimbursement • Award Redemption Stay Certificate: Internal term for what is Information
Overviews
Each award redemption stay has at least one certificate attached to the attached to the reservation at the time the required points for the stay
reservation, which is required to process the reimbursement for these are deducted or a Free Night Award is applied to one or more nights
stays. Internal systems and procedures commonly refer to them as of the stay. Certificates are required on the reservation for award Support and
reimbursement to the property. Contact
Reservation Certificates (res cert.) or Detailed Certificates (detail cert.). Information
As part of prearrival planning, hotels should check to make sure each

78 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
R EDEEMING POIN TS IN TER N A L USE ONLY

Program
Overview

Award Redemption Stay — Policies Program

Enrollment

Charges Included With an Award Redemption Stay Award Redemption Stays Without a Certificate Attached Membership
Tiers and Types
An award redemption stay includes the cost of a guest room (with existing In the event that required points and/or Free Night Award(s) are not
bedding) at a participating property, as well as the room tax, service deducted during the booking process, and the award redemption does
charge, and extra-person charges (except at eligible all-inclusive not attach to the reservation, the member should contact Member Benefits,
properties), if any. Members on award redemption stays should not be Support to remedy the reservation. Members are responsible for Including Elite
charged for room taxes, service charges, extra-person charges (except at ensuring they have sufficient points and/or Free Night Award(s) to cover Recognition
eligible all-inclusive properties), or advance deposits. the entire award redemption stay. In the event a member does not have
sufficient points and/or Free Night Award(s) to cover the entire award
At eligible all-inclusive properties, the award redemption stay covers the redemption stay, the reservation may be canceled or changed to the best Earning
cost of the all-inclusive package, which includes but is not limited to the Points
paid rate available.
standard room (with existing bedding), room tax, service charge, resort fee,
and standard food and beverage, for up to two people. Extra-person Room Preferences Not Guaranteed
charges for more than two guests in the room are an additional fee and are With award redemption stays, members’ preference requests — type of
Marriott Bonvoy
not included in the award redemption stay as form of payment. Members Events
bedding, smoking or nonsmoking room, etc. — are accepted but not
must inform the all-inclusive property of the correct number of guests for guaranteed.
each reservation, including any extra persons beyond the first and second
guest, and the correct ages of any children for each reservation. Earning Points or Miles Redeeming
Points
All other property charges — including incidentals, continent-approved Members will not receive points or miles for the award redemption stay
resort fees, The Ritz-Carlton Club Level charges, rollaways, and other portion of their stay, but they can still earn on qualifying incidental charges.
fees — are the responsibility of the member and are not included in the Award
Elite Membership Benefits and Elite Night Credit for the Member’s
award redemption stay. Reimbursement
Room Only
Award redemption stays receive the same standard amenities as paid An award redemption stay at a participating property is considered a
stays at the hotel. For example, if breakfast is included for all paid stays, qualifying stay and, as such, the member will receive Elite Night Credit
then breakfast is included for all award redemption stays at the hotel. Partnerships
toward earning Elite or Lifetime Elite status.

Award Redemption Stays Outside the United States Members receive on-property Elite membership benefits when staying on
Award redemption stays at destinations outside the United States are qualifying rates. Additional
Information
subject to all required government approvals, restrictions, and applicable
Members who redeem points for additional guest rooms will not receive Overviews
non-hotel taxes. Award redemptions do not include United States federal
Elite Night Credit or on-property Elite membership benefits for those rooms;
inspection fees or any other fees, expenses, surcharges, non-hotel taxes,
they are only given for the guest room in which the member stays. Support and
or other costs or expenses that may be imposed by foreign governments
Contact
for international travel. Members are responsible for these government- Information
mandated taxes, fees, etc.

79 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
R EDEEMING POIN TS IN TER N A L USE ONLY

Program
Overview

Award Redemption Stay — Policies (continued) Program

Enrollment

Multiple Room Reservations For a property to charge a cancellation fee, the property must send a Membership
communication to the guest advising them of the cancellation policy Tiers and Types
A member may redeem points or apply Free Night Awards for a total of
within 72 hours, giving the exact amount the hotel will be charging to the
up to nine guest rooms under the member’s name, provided the member
credit card placed in the reservation if the guest fails to cancel within that
is staying at the same participating property over the same dates. Benefits,
policy or no-shows. In this case, guest services will cancel the award
However, members may only earn points for up to three rooms with the Including Elite
redemption stay certificate and return all points to the member’s account.
same check-in and checkout dates, as long as they stay in one of the Recognition
Hotels cannot charge the credit card of the guest for cancellation or
reserved guest rooms and pay a qualifying rate or book an award
no-show if the above communication has not been sent.
redemption stay for all guest rooms.
Earning
Hotels can charge a cancellation or no-show fee on redemption stays if Points
Award Redemption Stays Valid for Individual Travel Only
they manually communicate the cancellation fee to the guest within 72
Award redemption stays are valid only for individual travel and are not hours of booking. This manual process is only recommended for hotels
valid for group travel, package tours, conventions, or other special rates with high numbers of redemption reservations and high cancellation Marriott Bonvoy
and/or package programs, food and beverage credits, incidental volumes that could not otherwise recover with paid stays. More Events
expenses, or certain government mandated taxes, fees, etc. information is available on the RM Business Process for Loyalty
Redemption Terms and Conditions on MGS.
Guarantee and Length-of-Stay Policies
Redeeming
The credit card guarantee field on all award redemption rate offers in HPP Members who stay fewer days than they reserved for the award Points
is locked to require a credit card guarantee at time of booking. The redemption stay can request a point refund by informing the front desk in
minimum/maximum length-of-stay policies of the participating property advance of the early departure.
will also apply to the award redemption stay. Advance deposits are not Award
Marriott Bonvoy does not reimburse no-show fees for award redemption
permitted on award redemption reservations. Reimbursement
stays. No-show and late-cancellation award redemption stay reservations
Cancellation Policy should not be checked in and do not count as an occupied room to earn
premium reimbursement.
Award redemption stays are quoted with the cancellation policy that is in
Partnerships
place at the time of the reservation, which is based on the participating If a property elects to perform a check-in for other purposes, the hotel
property’s setup for the loyalty redemption rate codes. needs to reduce the in-house count when calculating Loyalty Occupancy.

The cancellation policy can match, or be more flexible than, the policy Cancellation/No-Show High-Performance Pricing Setup Additional
that applies to a cash booking for a standard room. It is important to note Information
Information on the cancellation/no-show HPP setup is located on the Overviews
the cancel fee amount is currently not communicated to guests during
RM Business Process for Loyalty Redemption Terms and Conditions
the booking process on award redemption rate offers. If the cancel fee is
on MGS.
not communicated at time of booking (or immediately after booking), and Support and
a guest disputes a credit card charge for the fee, credit card companies Contact
Information
will refund disputed charges.

80 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
R EDEEMING POIN TS IN TER N A L USE ONLY

Program
Overview

Award Redemption Stay — Policies (continued) Program

Enrollment

Gifted Award Redemption Stays (Third-Party Transfers) • At check-in, the recipient of the gifted award redemption stay must Membership
show valid identification and provide a credit card or cash deposit to Tiers and Types
Award redemption stays are valid only for use by the member from whose
the participating property for incidental charges.
account the award redemption stay was processed and are not transferable,
except as set forth below. Members also have the option to transfer points Participating Property Information Benefits,
to another member’s account. Including Elite
An award redemption stay reservation that has been gifted by a member Recognition
• A member may request an award redemption stay to be issued to (issued to a third party) to the staying guest is identified on the
another person where the member will not be staying (known as a reservation through the special request code M8 (Loyalty Cert Gifted).
gifted award redemption stay or third-party transfer) only when booking The code can only be added by Member Support, as award redemption Earning
the award redemption stay reservation through Member Support. stay reservations can only be gifted at the time of booking. Points
All award redemption stay types are eligible to be gifted to another
person, except for Free Night Awards. For manual hotels, gifted award redemption stay reservations (marked
with M8 special request code) can be identified in IMS during prearrival Marriott Bonvoy
• A member may book a maximum of five gifted award redemption planning. In IMS, under MRW screen 31, select Option (1) MRW. From Events
stays in a calendar year on a single membership account. there, go to the last option to view the Gifted Certificate Details screen and
• When booking a gifted award redemption stay reservation, a member enter the arrival dates. The screen will display the MARSHA confirmation
must provide to Member Support their membership number and number, the guest last name, arrival date, res certificate number, detailed Redeeming
name, as well as the name of the person who will be staying at the certificate number, and award description. Points
participating property (the recipient). Both names and the member’s
membership number must be provided to Member Support at the An existing award redemption stay reservation cannot be modified to be
time of booking the gifted award redemption stay. If a member makes gifted after it was booked. Instead, a new award redemption stay
Award
an award redemption stay reservation first, they must contact Member reservation must be made by the member gifting the stay, and the previous Reimbursement
Support to then add the recipient’s name. They cannot contact the one must be canceled. If there is no inventory available to make a new
participating property to add the recipient’s name. If a member needs reservation, the member will need cancel/rebook through Member Support
to make a change to an existing gifted award redemption stay (and not the participating property directly) for a different set of dates at the
same property or at a different property altogether. Partnerships
reservation, they must contact Member Support. Date changes are
subject to availability, and the member is responsible for the changes
On gifted award redemption stay reservations, the membership number
to the points or cash, as applicable.
listed belongs to the member who gifted the award redemption stay and Additional
• For gifted award redemption stays, the member (as the gifter) and is different than the name on the actual reservation. Properties should not Information
the recipient will not earn any points/miles, Elite Night Credit, remove or change the membership number on gifted reservations, Overviews
qualifying nights, or qualifying stays in connection with such gifted because then the stay will not process to Loyalty and will be placed in a
award redemption stays. In addition, the recipient of the gifted award Stay Error Correction queue, delaying reimbursement to the property. Support and
redemption stays will not receive any Elite tier benefits associated Contact
with their own account or the member’s account. Information

81 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
R EDEEMING POIN TS IN TER N A L USE ONLY

Program
Overview

Award Redemption Stay — Policies (continued) Program

Enrollment

Do Not Change From Paid Stay to Award Redemption Stay After select “Redemption Certificate Request.” Hotels without GXP can Membership
Member Check-In contact Marriott Bonvoy Property Performance and Support by emailing Tiers and Types
[email protected].
Members may want to use their points for an upcoming stay and change
their paid stay to an award redemption stay. They can do this before the Hotels have up to 90 days from the member’s departure to submit the Benefits,
stay or with the hotel during the check-in process based on award Including Elite
request without having to contact the member.
redemption room availability and current redemption pricing. However, Recognition
do not change a member’s paid stay to an award redemption stay after If the member is in good standing and has sufficient points, and it is
check-in or checkout. It circumvents inventory controls. within 90 days of the member’s departure, Marriott Bonvoy Property
Earning
Performance and Support will deduct the required points and attach the
Do Not Change Award Redemption Stay to Complimentary Stay Points
certificate(s) for the past redemption stay.
Award redemption stays should not be changed to a complimentary
stay, e.g., for service recovery purposes. For a member to receive Elite If it has been more than 90 days, the hotel needs to contact the member
first and obtain written authorization to deduct the points from their account Marriott Bonvoy
Night Credit and points for eligible incidentals, the award redemption Events
stay must process as normal with the certificate attached for the same for the past stay and issue the required certificate(s). Once authorization
number of nights as the certificate was issued for. In this scenario, the has been obtained, the hotel can create a new case in GXP to request the
certificate is already in use after the member checks in, and no award redemption stay certificate through Marriott Bonvoy Property
Performance and Support and include the member’s authorization (e.g., a Redeeming
adjustment is available. Points
copy of the email exchange between hotel and member). Hotels without
Properties should leverage other service recovery methods where the GXP should email Marriott Bonvoy Property Performance and Support.
cost for service recovery needs to be decided by and funded by the
hotel. This may include using the eBonus Tool (where available) to issue Do Not Reinstate Canceled Award Redemption Stays or No-Shows Award
Reimbursement
additional points. Members may occasionally arrive at the hotel after the night audit
process has run for the day. In these cases, the reservation is typically
Issuing Award Redemption Stay Certificates After Check-In marked as a no-show or cancellation. If the guest was on an award
Generally, the points required for an award redemption stay are deducted redemption stay, all associated award redemption stay certificates will Partnerships
and any certificates are attached to the reservation before the member’s have been canceled and the points will be returned to the member. If the
arrival. On the day of arrival, if there is no certificate on the reservation, the member arrives after their reservation was canceled or marked as a
hotel should verify that the member has enough points for the stay and no-show, the award redemption stay should not be reinstated. Instead, Additional
reconfirm with the member at check-in that points should be deducted. a new reservation will need to be created at the best available rate for Information
which the member qualifies. This could also include a new award Overviews
The hotel can request to have the points deducted and certificate(s) redemption reservation if available. Once an award redemption stay
attached to the reservation after check-in through Marriott Bonvoy reservation is canceled or marked as a no-show, the certificate cannot Support and
Property Performance and Support. To do so, the hotel must create a be used and therefore will not be reimbursed. Contact
new case in GXP, choose the Marriott Bonvoy Support icon, and then Information

82 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
R EDEEMING POIN TS IN TER N A L USE ONLY

Program
Overview

Award Redemption Stay — Policies (continued) Program

Enrollment

Points Acquired Through Ownership Award Redemption Stay Reservations at Exiting Hotels Membership
Tiers and Types
Points acquired through ownership of an interest at a Grand Residences Award redemption stay reservations at hotels exiting the Marriott
by Marriott; Marriott Vacation Club; The Phoenician Residences, a Luxury International system (deflagged) are typically relocated to nearby hotels
Collection Residence Club, Scottsdale; Sheraton Vacation Club; or offering the same or a lower award redemption stay rate as the exiting Benefits,
Westin Vacation Club property may not be used to request an award hotel. This includes all award redemption stay reservations with an Including Elite
redemption stay reservation at a Grand Residences by Marriott; Marriott arrival date on or after the exit date. Extended-stay guests will be Recognition
Vacation Club; The Phoenician Residences, a Luxury Collection prioritized for relocation to other extended-stay hotels.
Residence Club, Scottsdale; Sheraton Vacation Club; or Westin Vacation
Club property, unless otherwise permitted. If Marriott determines that there are no comparable nearby hotels, Earning
award redemption stay guests may be given the option to cancel their Points
reservations or to redeem additional points to obtain a new reservation
at a hotel offering a higher award redemption stay rate.
Marriott Bonvoy
In limited instances, Marriott may request that the exiting hotel accept Events
award redemption stay reservations that are scheduled to arrive after
the exit date. Marriott will reimburse the exiting hotel for consumed
award redemption nights at the exiting hotel’s current base rate. Redeeming
Points

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

83 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
R EDEEMING POIN TS IN TER N A L USE ONLY

Program
Overview

Award Redemption Stay — Redemption Inventory Policy Program

Enrollment

Standard Redemption Policy Premium Redemption Policy Membership

Tiers and Types
Properties must have at least 30% of their total hotel inventory dedicated Once the above Standard Redemption Policy is met, premium room pools
to standard redemptions.1 This is regardless of the room classification not loaded under the standard redemption rate offer can be used for the
in HPP. optional premium redemption and premium PointSavers rate offers. Benefits,
Including Elite
The room pools must be loaded under the standard redemption rate offer The premium redemption and premium PointSavers rate offers are open to Recognition
using all standard classified room pools and premium pools if needed, all properties except All-Inclusive by Marriott Bonvoy and Design Hotels™.
equaling 30% or more of the hotel’s total inventory.2
For One Yield Cloud properties, the differential pricing process is Earning
The starting room pool may be a room, villa, suite, or other room type, automated. The difference between the lowest selling retail rate for the Points
depending on the property’s chosen sell strategy. applicable premium room pool and the retail rate program that RPO
publishes for the standard room pool will be used to determine the
A room pool needed to meet the 30% standard redemption inventory incremental amount to be applied to the premium redemption rate Marriott Bonvoy
requirement must be offered for the entire room pool, even if more than program for the applicable room pool. Events
30% of the total inventory is offered as a result.
For legacy One Yield and non-One Yield hotels, the upgrade amount
For properties that have bed types separated in inventory, the should equal the retail rate difference between the standard room pool Redeeming
Standard Redemption Policy must be applied to both one- and two-bed (e.g., GENR) and the upgraded room pool (e.g., JSTE). Example: If a Points
room options.3 standard room typically sells for EUR100, and the junior suite typically
has a retail value of EUR300, the property will sell the premium
Properties must offer one room pool in standard redemptions that have
redemption for EUR200. Award
accessible rooms if accessible rooms are loaded in inventory. Properties
Reimbursement
that modify their sell strategies or increase, combine, or decrease Full details are available in the Loyalty—Premium Redemptions (PDF)
inventory must remain compliant with the above standard inventory rules. document on the Revenue Management: Business Processes MGS page.

If a property needs to include a room pool that’s at least US$200 higher Upgrade amounts will calculate at 100 points for every US$0.50 above retail. Partnerships
than its entry-level room pool to reach 30% of inventory and all other
lower-rated room pools have been used, then this +US$200 room pool Marriott Bonvoy reserves the right to audit and define the premium room
can be priced with the premium differential pricing. This requires Loyalty type as it pertains to the loyalty program.
Additional
approval. Email [email protected]; if the pricing is approved,
The Redemption Inventory Policy is based on the hotel’s listed capacity only. Hotels that are approved for a
1
Information
follow Loyalty Premium Points - US200 exception (PDF) rate guidelines Renovation Inventory Reduction will not see a change in their required 30% under the Standard Overviews
Redemption Policy.
on the Revenue Management Rate Guidelines MGS page. The US$200 Hotels with room pools that may cause Guest Satisfaction Survey (GSS) issues for redemptions may reach
2

pricing rule is exclusive to the Standard Redemption Policy regarding out to [email protected] for an exception. Example: Least desirable rooms, such as no/
limited view, may be offered in a separate pool at lower rates to the cost-conscious guest but may not be Support and
the 30% requirement. acceptable for the redemption guest.
Contact
Properties that have residential units may be excluded based on ownership setup. Affected properties may
3

reach out for exceptions through Revenue Management Field Support at [email protected]. Information
Marriott Bonvoy reserves the right to audit and define the standard room
type as it pertains to the loyalty program.

84 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
R EDEEMING POIN TS IN TER N A L USE ONLY

Program
Overview

Award Redemption Stay — Redemption Inventory Policy (continued) Program

Enrollment

Limited Blackout Dates Refer to Step 1 in the job aid for instructions on how to review and update Membership
the MARSHA VGAP. Note: Any VGAP entry in MARSHA must be followed Tiers and Types
Marriott Bonvoy has a Limited Blackout Dates policy, which means that,
by republishing the ICD screen in HPP.
subject to the limitations and exclusions below, participating properties
have standard rooms available every day for award redemptions: Please review Inventory Control Dates page on MGS for more information. Benefits,
Including Elite
• Participating properties may limit the number of standard rooms Recognition
50% Award Redemption Limit
available for redemption on a limited number of days.
Marriott Bonvoy reserves the right to limit award redemption nights at 50%
• Members may earn points or miles but cannot redeem points with of the total available room inventory. Marriott Bonvoy may implement the Earning
Marriott Executive Apartments. award redemption nights limit at its own discretion. Points
• The following brands either do not participate, fully or partially, in
the Limited Blackout Dates policy: Grand Residences by Marriott, The limit is centrally triggered when a hotel’s redemption nights exceed
Marriott Vacation Club, Sheraton Vacation Club, Westin Vacation Club, 40% of the hotel’s physical capacity for hotels with 100+ rooms. The
Marriott Bonvoy
Vistana Residence Network, and Homes & Villas by Marriott Bonvoy. 50% limit is typically triggered at 30% for hotels that have fewer than 100 Events
rooms. The 50% limit is applied weekly by Friday for stay dates through
Inventory Control Dates (ICD) KDATE (last reservation booking date in MARSHA) that reached the 40%
threshold by the prior Saturday.
ICDs give participating properties the option to cap award redemption Redeeming
nights to a reduced percentage of total capacity on a limited number of Points
The distribution of the limit among room types is determined by an
nights (no less than 10% of capacity). Each property is allotted a minimum estimation of room availability by award redemption rate programs, based
of 20 and a maximum of 50 ICDs for 2024, based on the property’s ratio of on past reservation data. For new hotels, the rate programs for future
award redemption nights to total hotel capacity. Award
dates will be used, and equal distribution among room types will
Reimbursement
be applied.
Properties are encouraged to evaluate the need to use ICDs to assist in
driving revenue on high-demand nights (e.g., for a special event). Limiting If a hotel applies an ICD after the 50% cap is reached, the 10% ICD cap
award redemption stays at the property could otherwise negatively impact will not be applied since it has more than a 10% redemption rate already. Partnerships
the hotel’s redemption penetration and therefore the hotel’s redemption Please reach out to [email protected] for assistance.
schedule for the following year. Refer to the Revenue Management
Business Process for ICD strategy considerations. The award reimbursement calculation is not impacted by the
Additional
implementation of the limit.
The MARSHA VGAP should be validated at least annually and anytime a Information
Overviews
rate program change is made to the loyalty standard redemption rate offer Marriott Bonvoy monitors award redemption nights and implements the
to ensure correct caps are applied when loyalty ICDs are published. If CAP limit on a regular basis.
shows OPN in the MARSHA VGAP, no ICD cap will be applied when ICDs Support and
are published. Contact
Information

85 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
R EDEEMING POIN TS IN TER N A L USE ONLY

Program
Overview

Award Redemption Stay Types Program

Enrollment

Standard Redemption Award as for multiple rooms where the member is present for the stay and the Membership
room is under the member’s name. Free Night Award examples include Tiers and Types
the Free Night Award option with the 75-Night Annual Choice Benefit and
Members may redeem their points for a Standard Redemption Award, the Free Night Award issued through certain Marriott International
which covers the full cost of a standard guest room for one or more cobrand credit cards. Benefits,
nights at a participating property. Standard rooms available for award Including Elite
Recognition
redemptions vary between participating properties and participating Members who apply the Free Night Award on a night where the value of
brands. Award redemptions for premium rooms (premium redemption) the Free Night Award is higher than the Standard Redemption Award rate
may be available at a higher points cost. or PointSavers award rate will forfeit the difference in points and not receive Earning
a points refund. When applying a Free Night Award to a night in a Points
reservation, members are able to redeem or purchase up to 15,000 points
PointSavers Award to expand the value of the Free Night Award.
Marriott Bonvoy
A Free Night Award may be used up to its listed expiration date; it cannot Events
A PointSavers award offers a 20% point savings on an award redemption be extended beyond the validity date, exchanged, or redeposited into the
stay for a standard room or premium room at the participating property. member’s account for points or future use.
Participation in and availability of PointSavers awards are at the discretion
of the participating property. It is recommended that Ritz-Carlton and St. Additional restrictions for using Free Night Awards include but are not Redeeming
Points
Regis discuss with their property leadership and consider luxury pricing limited to:
principles before activating PointSavers. These awards are not offered by
participating Design Hotels™. At this time, City Express does not offer • A Free Night Award can only be applied to a standard room and
PointSavers awards. does not apply to a premium room. Award
Reimbursement
• The Free Night Award value cannot be combined with cash or other
award redemption stay types.
Free Night Award • Free Night Awards are not eligible for the Stay for 5, Pay for 4 offer.
Partnerships
• Free Night Awards cannot be used at Homes & Villas by Marriott
A Free Night Award is issued through a Marriott Bonvoy program benefit,
Bonvoy and The Ritz-Carlton Yacht Collection.
promotion, or partner program. Each Free Night Award carries a specific
points value that can be applied to one night in a standard guest room at Additional
Information
a participating property offering a Standard Redemption Award rate or
Overviews
PointSavers award rate that is less than or equal to the value of the Free
Night Award. Free Night Awards are valid only for use by the member
designated on the Free Night Award and are not transferable. More than Support and
Contact
one Free Night Award can be used for a stay with multiple nights, as well
Information

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R EDEEMING POIN TS IN TER N A L USE ONLY

Program
Overview

Award Redemption Stay Types (continued) Program

Enrollment

Cash + Points Awards Premium Room Redemptions Membership

Tiers and Types

Members can apply a mix of cash and points for one or more nights in a When using points for an award redemption stay, members may have to
standard room at a participating property, when available. Participation in redeem additional points for an upgrade to a premium room. This Benefits,
and availability of Cash + Points awards are at the discretion of the premium room redemption may only be used when redeeming points for Including Elite
Recognition
participating property. Cash + Points awards are not offered at the full cost of one or more nights in a premium room at a participating
participating Design Hotels™. At this time, City Express does not offer property. Premium rooms are upgraded rooms based on size, view, and
Cash + Points awards. services or other attributes, and include suites. Earning
Points
The cash portion is a flat amount for all stay dates in the year; the points Members on premium redemption stays where points were redeemed for
portion is a 50% discount of the standard redemption rate, which is the full cost of the room should not be charged for room taxes, service
updated daily. The cash portion is updated annually and communicated charges, extra-person charges (except at all-inclusive properties), or
Marriott Bonvoy
through the hotel’s MBV5 report in MRDW. If the member makes a advance deposits. Events
modification to the award redemption stay, the member is responsible
for changes to the points required. Premium room redemptions may not be applied to award redemption
stays using a Free Night Award.
Members will not earn points or miles on the cash portion of Cash + Redeeming
Some upgrades to premium rooms require payment in local currency Points
Points awards. In addition, the cash portion does not count toward the
Ambassador Elite annual qualifying spend requirement. Members are and cannot be purchased with points.
responsible for all applicable taxes and service charges associated
Premium rooms that require a premium room redemption are offered by Award
with the cash portion of Cash + Points awards.
participating properties at their discretion. Premium room redemption Reimbursement
The Stay for 5, Pay for 4 benefit does not apply to Cash + Points awards. requirements vary by participating property, room type, and season.

Advance deposits are not permitted for Cash + Points award Grand Residences by Marriott; Marriott Vacation Club; Sheraton Vacation
Club; Westin Vacation Club properties; and The Phoenician Residences, Partnerships
reservations.
a Luxury Collection Residence Club, Scottsdale, require Premium room
Cash + Points payment for Homes & Villas by Marriott Bonvoy is different redemptions for all unit types other than studio units. Upgrade awards
from Cash + Points awards. See Additional Information Overviews are not offered at All-Inclusive by Marriott Bonvoy and participating Design Additional
for more information. Hotels™. At this time, City Express does not offer premium room Information
Overviews
redemptions.

Support and
Contact
Information

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R EDEEMING POIN TS IN TER N A L USE ONLY

Program
Overview

Award Redemption Stay Types (continued) Program

Enrollment

Types of Premium Room Redemptions Membership

Tiers and Types
• Standard Redemption Award with Point Upgrade: A Point Upgrade is issued when points are redeemed for an upgrade to a premium room on a
Standard Redemption Award stay and is subject to availability at participating properties.
• Standard Redemption Award with Cash Upgrade: At select participating properties, members may pay for an upgrade to a premium room on a Benefits,
Standard Redemption Award stay on a cost-per-night basis. The price for a Cash Upgrade varies by participating property and is charged to the folio Including Elite
Recognition
during the member’s stay. Additional points are not required with Cash Upgrade. Members will not earn points or miles on the Cash Upgrade. In
addition, the cash portion of the Cash Upgrade does not count toward the Ambassador Elite annual qualifying spend requirement. Members are
responsible for all applicable taxes and service charges associated with Cash Upgrade. Earning
Points

RATE PROGRAMS FOR LOYALTY

Marriott Bonvoy
Award Redemption Stay Type Rate Program Required Yieldable Advance Deposit Events

Standard Redemption Award and Loyalty standard redemptions

Yes No
Free Night Award (required)
Redeeming
Standard Redemption Award With Points
Loyalty premium redemption points No1 Yes
Point Upgrade

Standard Redemption Award With

Loyalty premium redemption cash No1 Yes
Cash Upgrade Award
Advance deposits Reimbursement
Loyalty standard Cash + Points are not allowed on
Cash + Points Award Yes, for standard room pool(s)1 Yes
redemptions redemption award
reservations.
Loyalty standard PointSavers
PointSavers Award Yes, for standard room pool(s)1 Yes
(required) Partnerships

PointSavers Award With

Loyalty premium PointSavers points No1 Yes
Point Upgrade
Additional
PointSavers Award With Information
Loyalty premium PointSavers cash No 1
Yes
Cash Upgrade Overviews

Not applicable at participating Design Hotels™.

1

Support and
Contact
Information

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R EDEEMING POIN TS IN TER N A L USE ONLY

Program
Overview

Award Redemption Stay — Other Offers Program

Enrollment

Stay for 5, Pay for 4 Membership

Tiers and Types

For every five consecutive nights redeemed as a Even though members may stay for five nights with the points Benefits,
requirement for only four nights, properties will still receive full Including Elite
Standard Redemption Award or PointSavers award reimbursement for the five nights stayed. Recognition

under one reservation (i.e., one confirmation A Stay for 5, Pay for 4 offer does not apply to award redemption stays
number), a member will only need to redeem points using Free Night Awards, Cash + Points awards, premium room Earning
redemptions, and Nightly Upgrade Awards. Points
for four nights.

The free night offer applies to the night with the lowest point redemption Marriott Bonvoy
Events
rate within the same award redemption stay for which the Standard
Redemption Award or PointSavers award was ordered. In the event there
is more than one night at the lowest point redemption rate, the free night
offer will apply to the first night at that rate. Redeeming
Points
A Stay for 5, Pay for 4 offer is not applied on multiple reservations with
consecutive nights. Also, a Stay for 5, Pay for 4 offer cannot be applied
after the member checks in to the hotel. There are no points refunds or Award
free night credits for any unused portion of a Stay for 5, Pay for 4 offer. Reimbursement

A Stay for 5, Pay for 4 offer can only be applied to a standard room and
does not apply to a premium room. If the member makes a modification
to the award redemption stay, the member is responsible for changes to Partnerships
the points required.

Additional
Information
Overviews

Support and
Contact
Information

89 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
R EDEEMING POIN TS IN TER N A L USE ONLY

Program
Overview

Award Redemption Stay Chart Program

Enrollment

Membership
AWARD REDEMPTION STAY CHART — MEMBER IMPACT Tiers and Types

Award Redemption Room Tax, Elite Night

Room Rate Extra-Person Fee1 Resort Fee2 Advance Deposit Earn
Stay Type Service Charge Credit
Benefits,
Including Elite
Standard Not included with Recognition
Included with award Included with award Included with award
Redemption Award award redemption.
redemption. Do not redemption. Do not redemption. Do not
and Free Night Member responsible
charge to member. charge to member. charge to member.
Award for payment.
Earning
Points
Not included with
Included with award Included with award Included with award
PointSavers award redemption.
redemption. Do not redemption. Do not redemption. Do not
Award Member responsible
charge to member. charge to member. charge to member.
for payment.
Marriott Bonvoy
Events
Not included with
Included with award Included with award Included with award
Stay for 5, award redemption.
redemption. Do not redemption. Do not redemption. Do not
Pay for 4 Offer Member responsible
charge to member. charge to member. charge to member.
for payment. Redeeming
Credit toward
Advance deposits not Points
Standard Elite status and
Not included with allowed on Qualifying charges for
Redemption Award Included with award Included with award Included with award Lifetime Elite status
award redemption. redemption award incidentals only.
or PointSavers redemption. Do not redemption. Do not redemption. Do not only for the
Member responsible reservations.
Award With Point charge to member. charge to member. charge to member. member’s room.
for payment. Award
Upgrade Reimbursement
Standard Member responsible
Included with award Not included with
Redemption Award for payment of Included with award
redemption. Member award redemption.
or PointSavers applicable taxes and redemption. Do not
pays upgrade portion Member responsible
Award With Cash service charges on charge to member.
of room rate. for payment. Partnerships
Upgrade upgrade portion.
Not included with
Included with award award redemption.
redemption. Member Member responsible Not included with Additional
Included with award
Cash + Points responsible for for payment of award redemption. Information
redemption. Do not
Award payment of cash applicable taxes and Member responsible Overviews
charge to member.
portion of service charges on for payment.
Cash + Points award. cash portion of Cash
+ Points award.
Support and
Contact
Participating Design Hotels™ only participate in Standard Redemption Awards; Free Night Awards; and the Stay for 5, Pay for 4 offer.
¹At eligible all-inclusive properties, extra-person charges for three or more guests in the room are an additional fee and are not included in the award redemption as form of payment. Member is responsible for payment.
Information
2
At eligible all-inclusive properties, resort fees are included with the all-inclusive package rate. Do not charge to the member.

90 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
R EDEEMING POIN TS IN TER N A L USE ONLY

Program
Overview

Instant Redemption Awards Program

Enrollment

Members can use points during a stay to Membership

CODE POINTS REQUIRED UP TO US$ Tiers and Types
redeem an Instant Redemption award,
FC1 250 $1
which is applied as a credit against their Benefits,
room folio upon checkout. FC2 1,250 $5 Including Elite
Recognition
FC3 2,500 $10
An Instant Redemption award is ordered at the
participating property during the stay and cannot be FC4 5,000 $20 Earning
Points
booked in advance of the stay. When a member
FC5 12,500 $50
requests an Instant Redemption award for a specific
U.S. dollar amount, the points are deducted from the
FC6 25,000 $100
member’s account. Marriott Bonvoy
Events
FC7 125,000 $500

Redeeming
Points

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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R EDEEMING POIN TS IN TER N A L USE ONLY

Program
SEE ADDENDUM FOR IMPORTANT UPDATES TO THIS PAGE Overview

Instant Redemption Awards (continued) Program

Enrollment

Instant Redemption awards are valid only when Redeemed Instant Redemption awards are not refundable, Membership
exchangeable, replaceable, or transferable for cash or credit. Tiers and Types
used toward the expenses charged to a member’s
Not all participating properties offer Instant Redemption awards.
room folio, such as room charges, food and The following participating brands and properties do not offer Instant Benefits,
beverages, golf, spa services, and incidental Redemption awards: Atlantis, Paradise Island; City Express; The Including Elite
Recognition
Cosmopolitan of Las Vegas; Design Hotels™; Grand Residences by
expenses. Instant Redemption awards cannot be Marriott; Marriott Vacation Club; The Phoenician Residences, a Luxury
redeemed for cash or gift cards. Collection Residence Club, Scottsdale; Sheraton Vacation Club; and Earning
Westin Vacation Club. In addition, Instant Redemption awards are not Points
offered at manual hotels.
Instant Redemption awards are valid only for individual travel and are not
applicable to group travel, package tours, or conventions that have been
charged to or paid by a third party. Marriott Bonvoy
Events
Instant Redemption award credits may be used by the member only and
may not be gifted. However, if requested at the time of redemption,
Instant Redemption awards may be credited against a third party’s room Redeeming
folio if the room was booked under the member’s Marriott Bonvoy Points
membership number.

Members requesting the Instant Redemption award must have the total Award
points value required available in their member account at the time of Reimbursement
ordering. Once accrued points in the member’s account have been
redeemed for an Instant Redemption award, they cannot be returned to
the member’s account. Any portion of the Instant Redemption award not
Partnerships
applied to the member’s room folio will be forfeited; if the amount
requested for the Instant Redemption award is more than the room folio
balance, cash will not be returned to the member.
Additional
Information
Overviews

Support and
Contact
Information

92 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
R EDEEMING POIN TS IN TER N A L USE ONLY

Program
Overview

Points Redemption at Participating Properties Without a Stay Program

Enrollment

Members may redeem their points at select • Members must have the full number of points required in their Membership
account at the time of redemption, as they will be deducted Tiers and Types
participating outlets located at certain participating immediately from the account.
properties listed on marriott.com/loyalty/earn/ • Once points are redeemed, the transaction cannot be reversed. Benefits,
earn-without-a-stay.mi. Members must have the • Other exclusions may apply at the discretion of Marriott Bonvoy or Including Elite
Recognition
the participating outlet.
Marriott Bonvoy Mobile App to participate. To
• Additional continent guidelines may apply. Refer to your continent
redeem points at one of the participating leaders for more information. Earning
outlets, members are required to show a valid Points

form of picture identification to match their

membership account name. Marriott Bonvoy
Events

• Charges eligible for points redemption vary by each participating

outlet. The participating property is reimbursed at 100% rate for point Redeeming
redemptions as part of the off-folio redeem benefit, subject to change. Points
• The number of points required varies based on the total outstanding
bill (excluding charges that are ineligible for redemption).
Award
• Full points redemption of the total outstanding bill (excluding Reimbursement
charges that are ineligible for redemption) is required. The bill cannot
be combined with other forms of payment. Partial redemptions of
eligible charges for redemption contained in a bill are not accepted.
Partnerships

Additional
Information
Overviews

Support and
Contact
Information

93 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
R EDEEMING POIN TS IN TER N A L USE ONLY

Program
Overview

Other Award Redemption Options Program

Enrollment

Marriott Bonvoy Moments Gift Cards Membership

Tiers and Types

Marriott Bonvoy Moments is a program that gives Marriott Bonvoy Marriott Gift Cards
members exclusive access to concerts, culinary experiences, premier Benefits,
Members may redeem their points for Marriott Gift Cards, which may Including Elite
sporting events, and more. Refer to Additional Information Overviews be used for stays; at participating retail, spa, golf, and food and Recognition
in this guide for more information. beverage outlets; and for meeting expenses at participating properties
described in the Marriott Gift Card terms and conditions available on
the gift card website. Marriott Gift Cards may not be used for deposits, Earning
Charitable Donations for advance purchases, or to secure or confirm a reservation. Marriott Points
Gift Cards are subject to additional terms and conditions available on
Members may redeem their points toward charitable donations. Once the gift card website.
points are donated, the exchange cannot be reversed or undone. Such Marriott Bonvoy
Merchandise and Retailer Gift Cards Events
donation of points is not considered a charitable donation by the United
States Internal Revenue Service, and therefore is not deductible under Members may redeem their points for merchandise or retailer gift cards
United States tax rules and regulations. Members may select the charity from partners that are affiliated with Marriott Bonvoy, including, without
of their choice by visiting giving.marriott.com. limitation, the companies listed on the Marriott Bonvoy website under Redeeming
Points
Use Points. Merchandise and retailer gift cards may be issued by
Marriott or a third-party provider and will be clearly designated as such.
Marriott Bonvoy Boutiques Gift cards issued by a third-party provider are subject to additional terms
and conditions imposed by the issuer/participating merchant, which will Award
Reimbursement
be provided with the gift card. Acceptance of the merchandise or retailer
Marriott Bonvoy Boutiques allows members to bring their love of travel
gift cards is the sole responsibility of participating merchants. Points
home. It’s a collection of many of our brand’s retail stores, including
redeemed in connection with these partners are subject to the
Shop Marriott, The Ritz-Carlton Shops, St. Regis Boutique, Westin Store,
Marriott Bonvoy terms and conditions along with any applicable terms Partnerships
and more.
and conditions of the partner. Marriott Bonvoy, Marriott International,
Our effort to enrich the lives of our guests does not have to end when third-party providers, and any other participating merchants are not
they check out of our hotels. Members can use their points to shop for responsible for replacing lost, stolen, or mutilated gift cards. Some Additional
their favorite hotel brand products, including pillows, mattresses, robes, merchandise or retailer gift cards require an additional charge for Information
shipping and handling. If applicable, gift cards do not include gratuities. Overviews
candles, and more.
Gift card shipping information will be communicated at time of redemption.
Learn more at boutiques.marriottbonvoy.com/shop-with-points. Support and
Contact
Information

94 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
R EDEEMING POIN TS IN TER N A L USE ONLY

Program
Overview

Other Award Redemption Options (continued) Program

Enrollment

Airline Frequent-Flyer Miles Air + Car Membership

Tiers and Types

Members requesting to convert points earned through Marriott Bonvoy to Members may redeem their points for airline tickets or car rentals from
Benefits,
participating airline partner miles must be a member of both Marriott Bonvoy’s Air + Car partner. More information on the Air + Car Including Elite
Marriott Bonvoy and the relevant participating airline partner frequent- program may be obtained here. Recognition
flyer program and/or airline-affiliated loyalty program to successfully
complete the conversion. For most loyalty program airline partners, the
name on a member’s Marriott Bonvoy account must exactly match the Cruise With Points Earning
name on the frequent-flyer program account to successfully complete the Points
points-to-miles conversion. Please refer to each airline partner’s loyalty
program website and/or terms and conditions for additional details on Members may redeem their points for a cruise certificate, which can be
name-matching requirements to complete points-to-miles conversion. applied to the purchase of a cruise booking. More information on the Marriott Bonvoy
For details on joining an airline frequent-flyer program and/or other Cruise With Points program can be obtained here. This does not apply to Events

airline-affiliated loyalty program, please refer to that particular airline’s or The Ritz-Carlton Yacht Collection.
loyalty program’s website and terms and conditions. Marriott Bonvoy
reserves the right, in its sole discretion, to prevent or cancel transactions Redeeming
Rakuten Points Points
where (i) Marriott Bonvoy has reason to believe the identity of the
member converting the points to miles does not match the identity of the
person receiving the miles for airlines that require an exact name match Members can convert Marriott Bonvoy points to Rakuten points at a
or (ii) where Marriott Bonvoy suspects there has been any fraudulent Award
three-to-one ratio. More information can be found here. Reimbursement
activity connected with the points-to-miles conversion in relation to the
member’s account.

Once points have been redeemed for miles with a participating airline
Partnerships
frequent-flyer program or other airline-affiliated loyalty program, miles will
be transferred to the member’s frequent-flyer or airline-affiliated loyalty
program account.
Additional
Information
Once miles are ordered to a member’s frequent-flyer or other airline-
Overviews
affiliated loyalty program account, changes, reissuance, and recredit of
points are not allowed.
Support and
Refer to the Partnerships section in this guide for more information on Contact
transfer ratios and bonuses. Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Award Reimbursement Program

Overview

Overview ........................................................................................ 97
Loyalty Award Reimbursement Policy ........................................... 98
Program
High Redemption Hotel Policies ............................................. 99 Enrollment
Small Hotel Policy ................................................................. 101
Small Luxury Hotel Policy ..................................................... 101
Policy Assignment Process ........................................................... 102 Membership
Tiers and Types
Annual Process ..................................................................... 102
New Properties ..................................................................... 102
Award Reimbursement Calculations ........................................... 103 Benefits,
Including Elite
Daily Loyalty RevPAR Calculation ........................................ 104 Recognition
Loyalty Occupancy for Reimbursement ............................... 105
Loyalty ADR for Reimbursement .......................................... 106
Earning
Outlier Nights Policy ............................................................. 108 Points
Award Products ........................................................................... 109
Marriott Bonvoy Awards & Reimbursement .......................... 109
Standard Redemption Reimbursement ................................ 110 Marriott Bonvoy
Events
Premium Room Redemptions .............................................. 110
Cash + Points Award Reimbursement................................... 111
PointSavers Award Reimbursement....................................... 111 Redeeming
Nightly Upgrade Award Reimbursement ...............................112 Points
Additions to Reimbursement Payments .......................................113
Taxes & Fees ......................................................................... 113
Award
Resort Credit for Award Redemption Stays............................113 Reimbursement
Additional Policies.........................................................................114
Loyalty Eligible Inventory ....................................................... 114
Late Arrival Reimbursement .................................................. 115 Partnerships
Allowances ......................................................................................... 116
Renovation Inventory Reduction ............................................ 116
Major Renovation Properties ................................................. 117 Additional
Information
Hotel Reimbursement Procedures ...............................................118 Overviews
Daily Hotel Processes ............................................................ 118
Reimbursement Timeline Reminders ....................................119 Support and
Reimbursement Reconciliation ..............................................119 Contact
Information
Documentation Retention ..................................................... 120
LE MÉRIDIEN BARCELONA, SPAIN
Loyalty Compliance............................................................... 120

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Overview Program
Enrollment

When a member redeems points for a stay, the Key Award Reimbursement Terminology Membership
Tiers and Types
Loyalty RevPAR: Loyalty RevPAR for reimbursement per award night is
Marriott Bonvoy loyalty program reimburses the
calculated as Loyalty Occupancy multiplied by Loyalty ADR.
hotel for the redemption room night according to the Benefits,
Loyalty Occupancy: For reimbursements, it is Rooms Sold divided by
program’s award reimbursement policies captured in Total Rooms. See exclusions noted in the Loyalty Occupancy for
Including Elite
Recognition
this section. Reimbursement section.

Loyalty ADR: For reimbursements, it is is Rooms Revenue less Earning

Effective January 1, 2024, properties will have a single reimbursement Redemption Rooms Revenue divided by Rooms Sold less Redemption Points
percentage applied to the daily Loyalty RevPAR (revenue per available Rooms Sold. See exclusions noted in the Loyalty ADR for Reimbursement
room) for standard award redemptions, as opposed to the 2023 award section.
reimbursement policies that applies a base rate as well as multiple Marriott Bonvoy
percentages based on daily occupancy. Aligning reimbursement policies Reimbursement Percentage: The percentage (%) assigned to each Events
to a percentage of daily Loyalty RevPAR allows hotel teams to adopt a participating property to calculate the reimbursement amount for a day’s
RevPAR strategy instead of an occupancy-focused approach. standard award redemption.
Redeeming
Reimbursement is paid based on the stay date’s performance. Therefore, Floor Rate: Minimum possible reimbursement for standard award
Points
if a five-night stay arrives on December 29, 2023, and departs on redemption.
January 3, 2024, the first three nights will be paid according to the hotel’s
Ceiling Rate: Maximum possible reimbursement for standard award
2023 award reimbursement policy and the last two nights will be
redemption Award
reimbursed according to the hotel’s 2024 award reimbursement policy. Reimbursement

2023 Award Reimbursement Policy

Redemption base rates were unique to each property. The base rate was
the reimbursement rate Marriott Bonvoy would pay for qualified stays Partnerships
when the nightly occupancy was less than 85%. When hotel occupancy
was at or above 85%, Marriott Bonvoy reimbursed the hotel at a rate
higher than the base rate. Additional
Information
The 2023 award reimbursement structure encouraged some hotels to Overviews
pursue occupancy targets at the expense of profit. The simplified Loyalty
RevPAR reimbursement structure allows hotels to adopt strategies that Support and
are not solely focused on occupancy. Refer to the Appendix for Contact
information on the 2023 award reimbursement policy. Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

SEE ADDENDUM FOR IMPORTANT UPDATES TO THIS PAGE Program

Overview

Loyalty Award Reimbursement Policy Program

Enrollment

Participating properties are grouped into different Loyalty Award Reimbursement policies based on the brand tier and other qualifying criteria. A hotel’s Membership
policy is assigned based on the prior year’s redemption penetration percentage. Policy qualifying criteria and reimbursement percentage are subject to Tiers and Types
change.

To calculate the reimbursement for a redemption room night, the hotel’s daily Loyalty RevPAR for the stay date is multiplied by the reimbursement Benefits,
percentage to achieve the reimbursement amount. Including Elite
Recognition

Reimbursement Amount = Daily Loyalty RevPAR x Reimbursement %

Earning
Points
REIMBURSEMENT
PARTICIPATING BRANDS POLICY1 QUALIFYING CRITERIA
%²

LX+ Redemption Penetration >=10.00% 82%

Marriott Bonvoy
EDITION, The Luxury Collection, The Ritz-Carlton, St. Regis, W Events
LX Redemption Penetration <=9.99% 80%

Eligible All-Inclusive properties3 AI All-Inclusive 80%

Redeeming
Points
Apartments by Marriott Bonvoy, Autograph Collection Hotels, Delta FS+ Redemption Penetration >=10.00% 75%
Hotels, participating Design Hotels™, Gaylord Hotels, JW4, Marriott
Hotels, Renaissance, Sheraton, Tribute Portfolio, Westin FS Redemption Penetration <=9.99% 65%
Award
Reimbursement
AC Hotels, Aloft, City Express, Courtyard, Element, Fairfield, Four SS+ Redemption Penetration >=10.00% 65%
Points, Four Points Express, Moxy Hotels, Residence Inn, Springhill
Suites, TownePlace Suites SS Redemption Penetration <=9.99% 53%

Partnerships
1
Policy assignment for 2024 is based on trailing 12 months through June 2023.
2
These are the reimbursement percentages for 2024 and may change annually at the discretion of the program.
3
The All-Inclusive policy applies to year-round All-Inclusive hotels. The revenue for All-Inclusive hotels includes package revenue. All-Inclusive hotels can qualify for HRH using the HRH criteria.
4
JW brand is considered a Premium brand segment when there is a brand-based designation in the policies.
Additional
Information
Overviews

Support and
Contact
Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

SEE ADDENDUM FOR IMPORTANT UPDATES TO THIS PAGE Program

Overview

Loyalty Award Reimbursement Policy (continued) Program

Enrollment

High Redemption Hotel Policies Membership

Tiers and Types

Hotels that receive outsized redemption volume throughout the year can qualify for one of the high redemption hotel (HRH) policies. Hotels can qualify for
Benefits,
HRH policies either by having a high redemption penetration or a high volume of redemption room nights. Including Elite
Recognition
Qualifying criteria are listed in the policy grid below and are subject to change.

PARTICIPATING BRANDS POLICY1 QUALIFYING CRITERIA

REIMBURSEMENT Earning
%² Points
>=16,500 Redemption Nights
All HRH++ OR 90%
>=19.50% Redemption Penetration
Marriott Bonvoy
9,500 to 16,499 Nights Events
All HRH+ OR 85%
14.5%-19.49% Redemption Penetration

EDITION, Luxury Collection, The Ritz-Carlton, St. Regis, W HRH LX 83%

Existing Non-HRH Hotel: Redeeming
>=9,500 Redemption Nights Points
Apartments by Marriott Bonvoy, Autograph Collection Hotels, Delta OR
Hotels, participating DesignHotels™, Gaylord Hotels, JW4, Marriott HRH FS >= 14.5% Redemption Penetration 80%
Hotels, Renaissance, Sheraton, Tribute Portfolio, Westin
Existing HRH Hotel:
AC Hotels, Aloft, City Express, Courtyard, Element, Fairfield, Four <9,500 Redemption Nights AND <14.5% Award
Points, Four Points Express, Moxy Hotels, Residence Inn, Springhill HRH SS Redemption Penetration 75% Reimbursement
Suites, TownePlace Suites

1
Policy assignment for 2024 is based on trailing 12 months through June 2023.
2
These are the reimbursement percentages for 2024 and may change annually at the discretion of the program.
3
The All-Inclusive policy applies to year-round All-Inclusive hotels. The revenue for All-Inclusive hotels includes package revenue. All-Inclusive hotels can qualify for HRH using the HRH criteria.
4
JW brand is considered a Premium brand segment when there is a brand-based designation in the policies. Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Loyalty Award Reimbursement Policy (continued) Program

Enrollment

High Redemption Hotel Policies (continued) Membership

Tiers and Types

Hotels will need to meet qualifying criteria two years in a row to qualify for HRH+ or HRH++. Additionally, an existing HRH+ or HRH++ hotel that does NOT
Benefits,
meet the qualifying criteria will move to HRH LX, HRH FS, of HRH SS for one year. If this hotel continues to not qualify for HRH, then the hotel will move to its Including Elite
brand-based non-HRH policy in the second year. Recognition

Earning
Points
ANNUAL POLICY

2023 2024 2025

Marriott Bonvoy
Events

Does qualify Does qualify

for HRH for HRH
1 NON-HRH HRH HRH+
Redeeming
Points

Does qualify
Award
for HRH Reimbursement
2 HRH+ HRH HRH+
Does not qualify
for HRH

Partnerships

3 HRH+ HRH NON-HRH

Does not qualify Does not qualify Additional
for HRH for HRH Information
Overviews

Support and
Contact
Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Loyalty Award Reimbursement Policy (continued) Program

Enrollment

Small Hotel Policy Small Luxury Hotel Policy Membership

Tiers and Types

Hotels with a capacity of 30 rooms or fewer can select the Small Hotel A hotel that qualifies for FS or FS+ policy (according to the brand tier in
Benefits,
Policy as its annual reimbursement policy. The Small Hotel Policy is a the Loyalty Award Reimbursement Policy on the previous page) and Including Elite
flat-rate policy whereby each award night is paid based on the prior meets the following criteria can qualify for the LX or LX+ policy based Recognition
year’s annual RevPAR. upon the hotel’s redemption penetration.

• Fewer than 100 rooms Earning

Points
• At least 2,000 redemption room nights a year
• ADR of US$220 or higher
Marriott Bonvoy
Hotels that meet all the requirements for the Small Luxury Hotel Policy as
Events
well as the requirements for HRH can achieve the HRH policy.

REIMBURSEMENT
POLICY QUALIFYING CRITERIA Redeeming
%
Points
LX Redemption Penetration <=9.99% 80%

LX+ Redemption Penetration >=10.00% 82% Award

Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Policy Assignment Process Program

Enrollment

Annual Process New Properties Membership

Tiers and Types

Properties are paid per award night, based on a single reimbursement Properties new to Marriott Bonvoy will be assigned a RevPAR
Benefits,
percentage of the property’s daily Loyalty RevPAR. The annual award reimbursement percentage and floor rate upon opening. Reimbursement Including Elite
reimbursement policy determines the reimbursement percentage percentages are built upon comparable Marriott Bonvoy properties, with Recognition
for each property and is calculated using the 12-month timeframe similar hotel characteristics, that follow the 12-month time frame
from July 1 to June 30. A hotel’s policy assignment, including the floor calculation. A new RevPAR reimbursement percentage and floor rate will
rate, ceiling rate, outlier night threshold (as applicable), ICD allotment, be calculated after a new property’s first full year of activity using 12 Earning
and resort credit (as applicable) for each program year is issued via the months of operating data, which will remain in effect for the rest of the Points
MBV5 report in MRDW in the fourth quarter of the prior year. calendar year. The hotel general manager will be notified of the RevPAR
reimbursement percentage assignment prior to opening as well as the
The qualifying criteria for each reimbursement policy calculation utilizes new reimbursement percentage and floor rate calculation following 12 Marriott Bonvoy
Rooms Sold, Rooms Revenue, and Total Rooms as reported to Marriott Events
months of operations.
International under USALI standards (as referenced in the Loyalty
Compliance section). Using the 12-month time frame from July 1 to June During the first 12 full months of operations, ceiling rate and outlier night
30, the redemption penetration percentage is determined by capturing reimbursement will not be applied to new properties. Redeeming
the hotel’s annual redemption nights from award redemption certificates Points
processed and reimbursed by Loyalty divided by the annual rooms sold. Any hotel that is on the new hotel process will not receive a MBV5 report
in MRDW until the year following the final reimbursement percentage
assignment. The first MBV5 report is available in the fourth quarter for the Award
following program year. Reimbursement
Annual # of
Redemption
Penetration = Award
Redemption ÷ Annual
Room Sold New properties are encouraged to monitor their recorded award
reimbursement revenue. Refer to the MBV9 report for information on daily
Nights
redemption activity each month and the MBV14 report for on-property Partnerships
review so their estimate of the final RevPAR reimbursement policy
assignment after the first year is within expectation.
Prior-year annual redemption penetration is rounded to two decimal
points for the purpose of annual policy qualification. Additional
Hotels with a capacity of 30 rooms or fewer can select the Small Hotel Information
Policy as its annual reimbursement policy. The Small Hotel Policy is a Overviews
EXAMPLE
flat-rate policy whereby each award is paid based on budgeted annual
• 4.995% penetration rounds to 5.00% RevPAR (revenue per available room). Any difference between the initial Support and
flat rate and actualized flat rate will be credited or charged to the hotel Contact
• 4.994% penetration rounds to 4.99%
through a true-up. Information

10 2 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Award Reimbursement Calculations Program

Enrollment

To align all participating properties for the purpose of issuing Ceiling Rates Membership
reimbursement for hotel stay awards, Marriott Bonvoy has specific The maximum rate a property will be paid for a reimbursement night is
Tiers and Types
definitions for total inventory, occupied rooms, and revenue as they are capped at:
used to calculate Loyalty Occupancy and Loyalty ADR.
Benefits,
• Four times the prior year annual ADR for AC Hotels by Marriott,
All brands — with the exceptions of Grand Residences by Marriott; Including Elite
Aloft, Apartments by Marriott Bonvoy, Autograph Collection Hotels, Recognition
Marriott Vacation Club; The Phoenician Residences, a Luxury Collection City Express, Courtyard, Delta Hotels, participating Design Hotels™,
Residence Club, Scottsdale; Sheraton Vacation Club; and Westin Element, Fairfield by Marriott, Four Points, Four Points Express,
Vacation Club — will be required to follow the rules below for calculating Gaylord Hotels, JW Marriott, Le Méridien, Marriott Hotels, Moxy Hotels, Earning
nightly the Loyalty Occupancy. Loyalty Occupancy is determined by date Protea Hotels, Renaissance Hotels, Residence Inn, Sheraton, Points
by dividing all loyalty-eligible occupied rooms by all loyalty-eligible SpringHill Suites, TownePlace Suites, Tribute Portfolio, and Westin.
inventory as defined below.
• Five times the prior year annual ADR for EDITION, The Luxury
Marriott Bonvoy
Occupancy calculations are never rounded. 84.99% is not 85%. MRDW Collection, The Ritz-Carlton, Ritz-Carlton Reserve, St. Regis, and W. Events
data is used to calculate Loyalty Occupancy and Loyalty ADR; the rules for Floor Rates
calculation follow: PMS reports may not match MRDW data calculations.
Properties are responsible for ensuring their PMS is configured using The minimum standard award reimbursement is known as the Floor Rate
and this is reimbursed when the calculated Loyalty RevPAR Redeeming
Global Good Data Standards so room nights and revenues are posted Points
correctly, especially market segment codes; they must also ensure that reimbursement is less than 25% of prior year’s annual ADR.
Loyalty Occupancy and Loyalty ADR are correct.
Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Award Reimbursement Calculations (continued) Program

Enrollment

Daily Loyalty RevPAR Calculation Membership

Tiers and Types

Loyalty RevPAR for reimbursement is calculated as Loyalty Occupancy multiplied by Loyalty ADR. The standard award reimbursement is derived by taking
Benefits,
the assigned property reimbursement percentage times Loyalty RevPAR. Including Elite
Recognition

Earning
Points

Loyalty RevPAR
for Reimbursement
= Loyalty Occupancy
for Reimbursement
x Loyalty ADR
for Reimbursement
Marriott Bonvoy
Events

Rooms Sold1 Rooms Revenue 3 – Redemption Rooms Revenue

Redeeming
Total Rooms – Owner Occupied Rooms2 – Approved Rooms Sold – Redemption Rooms Sold Points
Renovation Inventory Reduction

Award
Reimbursement

Standard Award
for Reimbursement
= Reimbursement % x Loyalty RevPAR
for Reimbursement
Partnerships

Floor Rate: 25% Prior Year Annual ADR Ceiling Rate: 4X Prior Year Annual ADR (5X for Luxury) Additional
Information
Overviews

¹Rooms Sold = Occupied Rooms – Complimentary/House Use Rooms – Owner Occupied Rooms Support and
2
Owner Occupied Rooms = Residence/Condo Owner rooms in the rental program and occupied by the owners Contact
3
Rooms Revenue excludes Other Rooms Revenue Information
Note: Data used is from MRDW except for non-2way or manual hotels

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Award Reimbursement Calculations (continued) Program

Enrollment

Loyalty Occupancy for Reimbursement Membership

Tiers and Types

Benefits,
Including Elite
Recognition

Loyalty Occupancy
for Reimbursement
= Rooms Sold
Total Rooms – Owner Occupied Rooms – Approved RIR Rooms Earning
Points

Marriott Bonvoy
Events
Rooms Sold are all occupied rooms except for:

• Complimentary or House Use rooms (does not include rooms contracted as part of a group or rooms promotion).
Redeeming
• Rooms occupied or purchased by the hotel’s ownership group, including Residence/Condo Owner rooms in the rental program. Points

Total Rooms is defined by the hotel's physical capacity of rooms as reported in MARSHA and is used as the hotel's capacity to calculate Available Rooms
as part of the Loyalty Occupancy calculation. Award
Reimbursement
Owner Occupied Rooms are

• Residence/condo Owner rooms that are in the Residence Owner Rental Program and occupied by the owners. Residence/Condo Owner Occupied
rooms require communication with the Loyalty Reimbursement Desk to adjust the GRR data prior to finalizing Loyalty Occupancy and ADR calculations. Partnerships

Approved RIR Rooms are renovation inventory reduction rooms that were approved in advance by Loyalty Reimbursement.

Additional
Information
Overviews

Support and
Contact
Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Award Reimbursement Calculations (continued) Program

Enrollment

Loyalty ADR for Reimbursement Membership

Tiers and Types

Benefits,
Loyalty ADR
for Reimbursement
= Rooms Revenue – Redemption Rooms Revenue
Rooms Sold – Redemption Rooms Sold
Including Elite
Recognition

Earning
Points
The property’s Loyalty ADR used for reimbursement will be calculated as Award Redemption rooms (under market code prefix 25) are not used in
noted in this section. Reminder: Every property is responsible for calculating Loyalty ADR but are used in calculating Loyalty Occupancy.
ensuring its configuration is correct.
The following room revenue sources from qualified, physically occupied Marriott Bonvoy
Loyalty ADR is calculated in local currency and converted daily to USD rooms are used to calculate Loyalty ADR: Events
using Bloomberg as the source of daily exchange rates for the
reimbursement calculation. • Room rate paid
• Upsell/upgrade charges Redeeming
Although they must remain as part of properties’ main inventory when Points
determining Loyalty Occupancy, revenues for the following rooms may • Extra-person charges
not be included in Loyalty ADR calculations: • Rollaway
Award
• Day Use rooms Loyalty ADR does not include taxes, service charges of any kind, Reimbursement
• No-show or too-late-to-cancel rooms nonroom revenue components of a package rate, resort fees, facility
fees, or any other fees whatsoever, including but not limited to room
• Complimentary and House Use rooms revenue from a tax adjustment, or legal or other settlement. Upsell/
Partnerships
• RIR rooms upgrade charges on award stays are considered loyalty revenue and are
not used in calculating the Loyalty ADR, regardless of whether the loyalty
• Guest rooms not used as a sleeping room — for example, rooms
program (e.g., upgrade award) or the member pays the charge.
used in conjunction with a meeting, banquet, or other event
Additional
• Guest rooms converted for any other purposes, such as when beds Information
or furnishings are removed or guest room is used as storage space Overviews

Support and
Contact
Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Award Reimbursement Calculations (continued) Program

Enrollment

Rooms Revenue excludes Other Rooms Revenue. Any corresponding Membership

Rooms Revenue from owner occupied rooms are also removed from the Tiers and Types
Loyalty ADR calculation.

Other ineligible revenue and fees:* Benefits,

Including Elite
• Early-departure fees Recognition

• Late-checkout fees
• Housekeeping fees Earning
Points
• Early check-in fees
• Cancellation fees
• Pet fees Marriott Bonvoy
Events
• Attrition fees
• No-show fees
Redeeming
• Smoking fees Points
• Refrigerator fees
• Sundries/gift shop revenue
Award
• Deferred revenue Reimbursement

*Fees listed as a reference only. Only approved fees may be implemented.

Rounding up in any form is not allowed in calculating Loyalty ADR. For example, a nightly ADR of US$179.98 is not US$180.00.
Loyalty Reimbursement and Program Compliance teams monitor all data in submitted documents throughout the reimbursement process.
Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Award Reimbursement Calculations (continued) Program

Enrollment

Outlier Nights Policy Membership

Tiers and Types

The Outlier Nights policy applies to any hotel with an annual policy reimbursement percentage less than 82%. For the first 15 stay dates in the calendar year
Benefits,
where the hotel’s Loyalty RevPAR exceeds 2.5 times the prior year annual ADR, properties will be reimbursed at an increased reimbursement percentage for Including Elite
redemption rooms up to 10% of capacity. Reimbursement for Outlier Nights is calculated using the reimbursement percentage of 82% instead of the Recognition
hotel’s annual policy reimbursement percentage. The maximum reimbursement on an Outlier Night is the same as the hotel’s ceiling rate.

Earning
MONTH JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC Points

Number of Stay Dates

Where Loyalty RevPAR Marriott Bonvoy
0 0 0 1 3 1 0 0 5 5 2 1
Is Greater Than 2.5x Events
Prior Year Annual ADR

Number of Stay Dates

Receiving Outlier Night N/A N/A N/A 1 3 1 N/A N/A 5 5 0 0 Redeeming
Reimbursement Points

Award
These 15 stay dates receive These 3 stay dates Reimbursement
reimbursement % of 82% for redemption receive brand-based
room nights up to 10% of hotel capacity, reimbursement %
instead of brand-based reimbursement %
Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Award Products Program

Enrollment

Marriott Bonvoy Awards and Reimbursement Membership

Tiers and Types

AWARD TYPE PROGRAM REIMBURSEMENT Benefits,

Including Elite
Recognition
Standard Redemption Award Single reimbursement % applied to daily Loyalty RevPAR

Earning
Free Night Awards Single reimbursement % applied to daily Loyalty RevPAR Points

Standard Redemption Award With Point Upgrade Standard award reimbursement plus 90% of room rate differential
Marriott Bonvoy
Standard Redemption Award With Cash Upgrade Standard award reimbursement; hotel collects the cash portion from the member Events

Cash + Points Award Hotel collects the cash portion from the member; no reimbursement from the program
Redeeming
Points
PointSavers Award (Standard PointSavers) 75% of standard award reimbursement

PointSavers Award With Point Upgrade

75% of standard award reimbursement plus 90% of room rate differential
(Premium PointSavers — Points) Award
Reimbursement
PointSavers Award with Cash Upgrade 75% of the standard award reimbursement; hotel collects the cash portion from
(Premium PointSavers — Cash) the member

Nightly Upgrade Awards (NUA) Reimbursement % of daily Loyalty RevPAR based on brand. Refer to Nightly Upgrade Award Partnerships
(formerly Suite Night Awards/SNA) reimbursement in this section.

Additional
Information
Overviews

Support and
Contact
Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Award Products (continued) Program

Enrollment

Standard Redemption Reimbursement Premium Room Redemptions Membership

Tiers and Types

Standard Redemption Awards are reimbursed according to the hotel’s Loyalty premium room redemptions are typically an optional rate
Benefits,
annual reimbursement policy assignment. The reimbursement program that allows a member to upgrade their redemption to a premium Including Elite
percentage from the hotel's annual reimbursement policy is applied to room for cash or points at time of booking. Recognition
the stay date’s Loyalty RevPAR to calculate the reimbursement for a
Standard Redemption Award on that stay date. Please note that a hotel’s When the member uses points for a premium room, the property will be
reimbursement policy and reimbursement percentage stay the same for reimbursed for the Standard Redemption Award, as well as 90% of the Earning
the entire calendar year. room rate differential at time of booking. Points

Standard Award Reimbursement = Reimbursement % x Loyalty RevPAR When the member pays cash for the upgrade of their redemption room to
for Reimbursement the premium room at time of booking, the property will be reimbursed for Marriott Bonvoy
the Standard Redemption Award and the hotel collects the cash portion Events
Reimbursement Ceiling Rate from the member directly.
The maximum rate a property will be paid for a reimbursement night is Reminder: Any revenue in market code 25 (such as the revenue on a
capped at the ceiling rate (see Award Reimbursement Calculations). premium room redemption) is not included in the calculation of daily
Redeeming
Points
Loyalty ADR.
EXAMPLE
Participating Design Hotels™ do not participate in premium room
redemptions. Award
A JW Marriott property with a yearly ADR of US$215 has a
Reimbursement
maximum daily reimbursement of US$860 (US$215 x 4) per award
redemption night. EXAMPLES

If a standard room is selling for US$100, and the member uses Partnerships
points to upgrade to a junior suite with a retail value of US$300,
Marriott Bonvoy will reimburse US$180 (90% of US$200) for the
upgrade plus the standard reimbursement. Additional
Information
If a standard room is selling for US$100, and the member uses Overviews
points to upgrade to a junior suite with a retail value of US$300,
NOTE: Marriott Bonvoy reserves the right to limit award nights in the total available room inventory. Marriott Marriott Bonvoy will reimburse US$180 (90% of US$200) for the Support and
Bonvoy will implement the limit at its discretion. The award reimbursement calculation is not impacted by upgrade plus the standard reimbursement. Contact
the implementation of the limit. Refer to “50% Award Redemption Limit” in the Redeeming Points section in
this guide.
Information

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Program
Overview

Award Products (continued) Program

Enrollment

Cash + Points Award Reimbursement PointSavers Award Reimbursement Membership

Tiers and Types

A Cash + Points award allows members to use a combination of cash The PointSavers award allows point redemptions for less than a standard
Benefits,
and points within a night for a redemption stay at a property. For these award. Properties are always reimbursed at 75% of standard award Including Elite
awards, the hotel collects the cash portion directly from the member. reimbursement. PointSavers award nights are included in the daily Recognition
There is no additional reimbursement from Marriott Bonvoy for Cash Loyalty Occupancy calculations.
+ Points awards.
Maximum reimbursement for PointSavers awards is 75% of the ceiling Earning
Cash + Points award nights are included in the daily Loyalty rate. Minimum reimbursement is 75% of the floor rate. Points
Occupancy calculations.
These awards are not offered at participating Design Hotels™.
EXAMPLES Marriott Bonvoy
EXAMPLE
Events

A member books a one-night stay on a Cash + Points award at A member books a one-night stay on a PointSavers award. For that
US$60 and 30,000 points. The property charges the member $60 night, if the property is reimbursed US$130 for a standard award, it
plus tax and receives no additional reimbursement from the program. Redeeming
would receive US$97.50 for the PointSavers award (US$130 x 0.75 Points
= $97.50).
The following properties do not participate in Cash + Points
awards: participating Design Hotels™, Grand Residences by
Marriott, Marriott Vacation Club, Sheraton Vacation Club, and Award
Westin Vacation Club. Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Award Products (continued) Program

Enrollment

Nightly Upgrade Award Reimbursement Membership

Tiers and Types

Effective January 2024, participating properties that offer the NUA benefit
REIMBURSEMENT % OF Benefits,
will be reimbursed a percentage of the property’s daily Loyalty RevPAR PARTICIPATING BRANDS
DAILY LOYALTY REVPAR Including Elite
calculated for every Nightly Upgrade Award (formerly Suite Night Awards) Recognition
EDITION, The Luxury Collection, The Ritz-
accepted at the property regardless of occupancy level. Reimbursement Carlton, St. Regis, W
11%
% of the daily Loyalty RevPAR varies based on the brand tier in Loyalty
Award Reimbursement Policy. If the hotel (e.g., through the front office) Apartments by Marriott Bonvoy, Earning
Autograph Collection Hotels, Delta Hotels, Points
chooses to upgrade a previously denied NUA on the day of arrival, the participating Design Hotels™, Gaylord 10%
hotel will not be reimbursed. Hotels, JW, Marriott Hotels, Renaissance,
Sheraton, Tribute Portfolio, Westin

Participating properties on the Small Hotel Policy for loyalty award AC Hotels, Aloft, City Express, Courtyard, Marriott Bonvoy
reimbursement do not participate in Nightly Upgrade Awards. Element, Fairfield, Four Points, Four Points
6% Events
Express, Moxy Hotels, Residence Inn,
Springhill Suites, TownePlace Suites
For more information on properties that participate in the NUA benefit,
refer to Nightly Upgrade Awards in the Benefits, Including Elite Redeeming
Recognition section. EXAMPLE Points

Please refer to the Appendix — 2023 Award Reimbursement for

A Westin hotel (full service) accepts three NUAs for a member’s
information on Suite Night Awards reimbursement.
three-night stay. If the hotel’s Loyalty RevPAR for each night is $100, Award
the property will receive a total of US$30 for the NUAs. Reimbursement

US$100 x 10% = US$10 and US$10 x 3 = US$30

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Additions to Reimbursement Payments Program

Enrollment

Taxes and Fees Resort Credit for Award Redemption Stays Membership
Tiers and Types

Marriott Bonvoy will add required government taxes to the reimbursement Resort hotels will receive US$15 for each eligible award/redemption night
Benefits,
amounts for award redemption rooms, paid to participating properties in in addition to other loyalty reimbursement. This applies to Standard Including Elite
eligible markets where the reimbursements for award redemption nights Redemption Awards, Free Night Awards, Cash + Points awards, and Recognition
are taxable. Taxes on award rooms are not reimbursable in all areas. For PointSavers awards, but does not apply to premium upgrade awards or
example, most hotels in New York City receive zero tax reimbursement Nightly Upgrade Awards. The US$15 resort credit is listed on the MBV5
from Marriott Bonvoy because local and state tax laws exempt report in MRDW for eligible resorts. Earning
these payments. Points
To qualify for the incremental US$15 payment, the hotel must meet the
Additionally, fees may be reimbursed, including taxes, if they are lawfully resort designation criteria as determined by the continent. Also, the
mandated and required by a level of government (federal, state/ hotel must offer the Elite Welcome Gift options to Platinum Elite, Titanium Marriott Bonvoy
provincial, regional, or municipal) to be paid. Documentation supporting Elite, and Ambassador Elite members at time of arrival. Elite Welcome Events
the mandatory requirement is required and subject to approval by the Gift options are brand- and continent-specific and include either points
program. At eligible all-inclusive properties, taxes are included with the and breakfast for the member plus one guest or a local amenity.
reimbursement calculation and will not be listed separately on the Concierge lounge access must be granted at applicable brands. Refer to Redeeming
hotel’s invoice. the Benefits, Including Elite Recognition section in this guide for detailed Points
information.
In the event that tax changes are required, please contact the Finance
Reimbursement Support team to guide you through the submission The US$15 resort credit does not apply to these brands: AC Hotels by Award
process. Documentation will be required and is subject to approval by Marriott, All-Inclusive by Marriott Bonvoy, Aloft, Courtyard, participating Reimbursement
the program. Design Hotels™, EDITION, Element, Fairfield, Four Points, Gaylord
Hotels, Grand Residences by Marriott, Marriott Vacation Club, Moxy
Hotels, Protea Hotels, Residence Inn, The Ritz-Carlton, Ritz-Carlton
Reserve, Sheraton Vacation Club, SpringHill Suites, TownePlace Suites, Partnerships
Vistana Residence Network, Westin Vacation Club, and company-
designated all-inclusive properties.
Additional
Limited exceptions apply. Information
Overviews

Support and
Contact
Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Additional Policies Program

Enrollment

Loyalty Eligible Inventory Membership

Tiers and Types

Additions to Property Core Inventory Owner Rooms and Hotel Capacity

Benefits,
Any rooms not included in the property’s core inventory that are Hotels with Owner rooms must include those Owner rooms in total Including Elite
occupied on occasion will be included in total inventory for Loyalty inventory when they are available to be sold. Total inventory for these Recognition
Occupancy and ADR calculation purposes. These may be locally hotels could fluctuate daily. The same Owner room may be excluded
referred to by terms such as (but not limited to) non-room inventory from total inventory on a day when the room is not in the rental pool and
Earning
rooms, parlor rooms, posting accounts, posting masters, or dummy is occupied by the Owner. If the room is available for sale the next day,
Points
room numbers. When these rooms are used for guests, the property that room is included in total inventory; this is true even if the room is not
must ask the Loyalty Reimbursement Desk to perform a manual sold. This does not apply when the hotel owner or franchisee is staying at
adjustment to the GRR. the property.
Marriott Bonvoy
Events
Rooms That Do Not Adjust the Loyalty-Eligible Inventory Hotels with Owner rooms are required to submit their GRR to Loyalty on a
daily basis to ensure the appropriate calculation of Loyalty Occupancy
• Day Use rooms
and ADR.
• No-show or too-late-to-cancel rooms Redeeming
Example: A 110-room hotel where 80 rooms are standard hotel rooms, 20 Points
• Complimentary and House Use rooms
are Owner rooms that are permanently in the rental pool, and 10 Owner
• G
 uest rooms not used for sleeping — for example, rooms used in rooms that are occasionally in the rental pool. The hotel’s capacity is 100
conjunction with a meeting, banquet, or other event rooms on nights when 10 Owner rooms are occupied by the owner and Award
not available for sale. Capacity will increase to 109 rooms on nights when Reimbursement
• G
 uest rooms converted for any other purpose, such as when beds
or furnishings are removed, or guest room is used as storage space only one Owner room is not available for sale.

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Additional Policies (continued) Program

Enrollment

Late Arrival Reimbursement Membership

Tiers and Types

Hotels may request full reimbursement for late-arriving members with The award redemption certificates must reflect the original number of
Benefits,
Marriott Bonvoy award redemption stay reservations. This policy applies nights, even though the number of nights was reduced. Hotels can
Including Elite
to hotels that are manually adjusting reservations for arrival on the contact Marriott Bonvoy Property Performance and Support to assist Recognition
following day to accommodate a member’s delayed arrival. with certificate modification requests.

For example, a member has a redemption reservation for December 2 for The Short Paid Request Form (XLS) should be sent to Earning
four nights and has informed the hotel that because of flight delays, the [email protected] for reimbursement Points
member won’t arrive until 3 a.m. on December 3 (after night audit has within 30 days to ensure timely reimbursement and avoid members
run). For the redemption reservation to be eligible for Late Arrival proactively canceling their certificate. Reimbursement will be processed
Reimbursement, the member must check in before the standard check-in within two weeks of submission. Late Arrival Reimbursement will appear Marriott Bonvoy
time on the second day. on the same Owner & Franchise Billing (OFB) line item as all other room Events
reimbursement. The timing of posting/processing is subject to when the
To ensure hotels are being reimbursed for the night that a room was held Short Paid Form is submitted.
for a late arrival on a redemption stay, the hotel must submit the Short Redeeming
Paid Request Form for redemption stays of two or more nights where the Manual hotels may enter the originally scheduled arrival date in IMS. Points
reservation had to be adjusted for a red-eye arrival. Marriott Bonvoy will Short Paid Request Forms are not required for manual hotels.
identify late arrival redemption stays with the same check-in and checkout
date after 60 days. No form is required for one-night stays. This policy Award
does not apply to no-shows, early checkouts, or regular reservation Reimbursement
date changes.

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Allowances Program
Enrollment

Renovation Inventory Reduction (RIR) To qualify for inventory reduction, RIR rooms must meet Membership
two criteria: Tiers and Types

• The number of rooms is a minimum of 5% of the entire hotel’s

The RIR program may allow certain rooms to reduce inventory for inventory. Benefits,
determining Loyalty Occupancy. Including Elite
• The time frame of rooms is a minimum of 30 consecutive nights.
Recognition
Valid RIR reasons are:
RIR nights are reported in segments. Segmentation rules are as follows:
• Renovations
• Four segments starting in the same month. Earning
• Major repairs Points
• Total of 48 segments per year.
• Loyalty management approval by special request
• A segment must be a minimum of three days.
Submit for approval 15 days prior to the start date of renovations. RIR Marriott Bonvoy
• Segments may not overlap.
requests will not be approved retroactively. It is critical to submit the Events
RIR form with enough time to allow for approval and submission to • Consecutive segments can be used to satisfy the 30-night RIR
Marriott Bonvoy prior to the start of any renovations or repairs. eligibility requirement.
Redeeming
Any change requests need to be submitted and approved within All RIR requests must be updated in the hotel PMS as Out of Order Points
30 days of the end of the affected segment. For example, a change Rooms. Requests not updated may invalidate the RIR request.
for April 15 must be submitted by May 14. Any changes must fall within
RIR program rules, including maximum number of segments (48) in a EXAMPLE Award
rolling year. Changes are subject to recalculation of Loyalty Occupancy, Reimbursement
which may result in a gain or loss in premium compensation. A 100-room hotel submitted the following dates and segments that
satisfy both the 5% inventory rule and the consecutive segment
An approved RIR form must be on file for the hotel inventory adjustment
30 nights’ duration rules:
to be used in calculating Loyalty Occupancy. Partnerships
• Segment 1: Five rooms for seven days (May 1 to May 7)
This is a two-step process:
• Segment 2: 12 rooms for 25 days (May 8 to June 1)
• Step 1: After completing the RIR form, managed hotels require Additional
written approval from their regional vice president of finance. Information
Franchised hotels require written approval from their Marriott Overviews
Account Executive/Franchise Support and Loyalty.
• Step 2: Marriott Bonvoy validates that the request is within Support and
Contact
program rules. Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

SEE ADDENDUM FOR IMPORTANT UPDATES TO THIS PAGE Program

Overview

Allowances (continued) Program

Enrollment

Renovation Inventory Reduction (continued) Major Renovation Properties Membership

Tiers and Types

If a hotel fails to meet either the 5% or 30 nights’ duration rule used to If a property’s RevPAR reimbursement rate calculation and policy are
Benefits,
reduce hotel inventory, the RIR request will be voided and Loyalty affected due to hotel renovations that have a material disruption of Including Elite
Occupancy will be recalculated. This may result in the reduction of guest-facing business (e.g., in the main lobby, pool area, or meeting Recognition
prior reimbursement. spaces) or that are part of a conversion where the hotel will see a
significant market repositioning, the hotel may request a market rate to
If a hotel falls below the 5% rule after the 30 nights’ duration rule has account for this unique circumstance. The market rate approach Earning
been met, the hotel will no longer be eligible for the inventory reduction excludes any approved RIR rooms (see previous pages). Points
for that segment and hotel inventory will be set back to full. If the hotel
continues with RIR after falling below 5%, it will be treated as a new Once it is determined the property is eligible for a market rate, the rate
request and must meet the 5% and 30-day rule starting from the new will be in effect from the beginning of the year after renovation has Marriott Bonvoy
date after falling below 5%. initiated through the end of the 12 months after renovation. At this point, Events
Finance will use the 12 months of historical data post renovation to
Only rooms approved for RIR outlined on the previous page are calculate a new reimbursement rate and policy, which will remain in effect
permitted. Rooms placed out of order for unapproved reasons for the rest of the calendar year. Redeeming
(maintenance, blocked for arrival, site inspection, etc.) do not reduce the Points
hotel inventory and are not allowed to be included in the RIR. The Loyalty Hotels that would like to request a market rate due to a material disruption
Reimbursement Team may request copies of a detailed RIR report of business should email Loyalty Finance. Please include the start and
showing RIR reasons. If adjustments are found to include rooms for end dates of the renovation, the forecasted ADR and redemption Award
unapproved reasons that reduced the hotel inventory in calculating penetration for the 12 months following the renovation, financial data Reimbursement
Loyalty Occupancy, the inventory will be adjusted to account for the supporting a drop in either ADR or penetration during the renovation,
ineligible rooms. This may cause a hotel to not meet either the 5% and any screenshots of the property’s webpage that show a disclaimer
or 30 nights’ duration rule, potentially potentially resulting in required of the renovation.
return of prior reimbursement. Partnerships
The Redemption Inventory Policy is based off the hotel's listed capacity
RIR Form only. Hotels that are approved for an RIR will not see a change in their
required 30% under the Standard Redemption Policy. Additional
Use the RIR form for electronic submission of requests to change guest
Information
room inventory for eligible RIR reasons. The RIR form is available as an Overviews
Excel document on the Loyalty page on MGS.

Support and
Contact
Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Hotel Reimbursement Procedures Program

Enrollment

Daily Hotel Processes Membership

Tiers and Types

Daily GRR Entry Required for Properties Not Fully Connected to Award Redemption Certificates Are Property Specific
Benefits,
MARSHA Award certificates are issued to the specific property requested by the Including Elite
Participating properties that are not fully connected to the Marriott member. In the event the member is moved to a different property, the Recognition
reservation platform, MARSHA, or select properties that are required to certificate will not follow the member and the new property will not
do so must enter the GRR data for every day in the IMS. The GRR data be reimbursed.
Earning
comprises key elements required to calculate Loyalty RevPAR. The key Points
elements of Loyalty Occupancy and Loyalty ADR include total room Certificates Required for Award Redemption Stays
revenue, total rooms occupied, and more. The GRR data must be All award redemption certificates (standard and upgrade) must be
submitted every day, regardless of award redemption activity. Supporting attached to a stay with one or more nights that is on an award
Marriott Bonvoy
documents/reports must also be sent to the Loyalty Reimbursement redemption rate plan (begins with 25 market code prefix) to be Events
Desk daily. See the Support and Contact Information section in this reimbursed. If an incorrect rate plan or market code is on the reservation,
guide for more communication information. the payment may not be processed. A Day Use stay (same check-in and
checkout date) will not be reimbursed by the program, and the member
PMS Daily Processes Redeeming
will be responsible for paying for this stay. Points
Daily Loyalty Occupancy and daily Loyalty ADR are calculated using data
from the MARSHA reservation system. Properties are responsible for Certificate Modifications for Award Redemption Stays
ensuring their PMS is balanced daily with MARSHA and is configured After a stay has occurred, requests to change the stay from an award Award
using Global Good Data Standards so room nights and revenues are redemption stay to a paid stay or from a paid stay to an award Reimbursement
posted correctly (especially market segment codes); they must also redemption stay will not be processed. Members may change their paid
ensure that Loyalty Occupancy and Loyalty ADR are calculated correctly. stay to an award redemption stay before the stay or with the hotel during
the check-in process based on the award redemption room availability
Non-Allowable Charges for Award Redemption Stays and current redemption pricing. Hotels are not to change the member’s Partnerships

Properties are not allowed to charge members on award redemption paid stay to an award redemption stay after check-in or after checkout
stays for taxes, service charges, or extra-person charges. At eligible because it circumvents established inventory.
all-inclusive properties, extra-person charges for the third, fourth, or more Additional
Information
guests in the room are an additional fee and are not included in the Overviews
award redemption as form of payment. All other property charges,
including incidentals, continentally approved resort fees, The Ritz-Carlton
Club Level charges, rollaways, and other fees are the responsibility of the Support and
Contact
member and are not included in the award redemption stay. Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Hotel Reimbursement Procedures (continued) Program

Enrollment

Reimbursement Timeline Reminders Reimbursement Reconciliation Membership

Tiers and Types

Deadline to Submit Award Redemption Certificates The program encourages hotels to reconcile the daily rates and
Benefits,
occupancy against Marriott Bonvoy reimbursements on a recurring
Awards will be processed for reimbursement as they are submitted. Old Including Elite
basis. The properties can compare the hotel’s PMS and the hotel’s OFB Recognition
certificates will not be processed, and the property forfeits
Invoice. MRDW provides the MBV reports to view the reimbursement
reimbursement for unsubmitted certificates. All certificates that actualized
details and paid certificates.
in the prior calendar year may be accepted for reimbursement and
Earning
adjustment. Redemption certificates that actualized before the prior For more information, refer to the Loyalty Finance Guide and the Loyalty Points
calendar year will not be processed. For example, certificates received Reimbursement ARS Job Aid.
November 12, 2024, would not be reimbursed for any stay date prior to
January 1, 2023.
Marriott Bonvoy
Events
GRR Data Entry Deadline
Manual hotels have 90 days to provide their GRR in IMS.
Redeeming
Hotels that manually deliver their daily GRR to the Marriott Bonvoy
Points
Reimbursement team will have 90 days to provide these reports. When
this deadline passes, Loyalty will reimburse outstanding redemption
certificates at the floor rate. Hotels forfeit the ability to receive normal
Award
reimbursement for nights where the GRR was not provided or provided Reimbursement
after 90 days.

For example, Hotel A has one-way system communications with

MARSHA and is required to manually provide their daily GRR to Loyalty. Partnerships
(NOTE: GRR is the basis for the Loyalty Calculation of ADR and
Occupancy, which are necessary to calculate RevPAR.) For June 1, Hotel
A does not submit their GRR to Loyalty. After 90 days (August 30), Additional
Loyalty will reimburse the floor rate for all redemption award nights on Information
June 1. In addition, the hotel is no longer able to update ADR and Overviews
occupancy for June 1 or receive normal reimbursement for this night.
Support and
Contact
Information

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AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Hotel Reimbursement Procedures (continued) Program

Enrollment

Documentation Retention Loyalty Compliance Membership

Tiers and Types

Properties are responsible for maintaining detailed documentation for the Marriott Bonvoy has a dedicated Compliance team that monitors
Benefits,
current year plus, at minimum, the past four years to support revenues properties for compliance to Marriott Bonvoy rules, which state that a Including Elite
and occupancy used to calculate Loyalty Occupancy and Loyalty ADR. property must comply with all program rules and policies, including Recognition
This will demonstrate compliance to Marriott Bonvoy rules and policies in those governing property reimbursements. Marriott or its authorized
the event of an audit. representative will have the right to conduct periodic data analytics
and audits to ensure each property is in compliance with such rules Earning
Documentation that may be requested in the event of an audit includes and policies. Points
but is not limited to:
If Marriott or its authorized representative finds (a) noncompliance with
• Daily revenue reports such rules or policies or (b) noncompliance with generally accepted Marriott Bonvoy
• Housekeeping room attendant worksheets accounting principles (GAAP) or with the Uniform System of Accounts for Events
• Detailed statistics the Lodging Industry (USALI), which noncompliance resulted in
• Detailed posting transactions inaccurate reporting of property records, then the property will be liable
• Complimentary rooms reports for any and all compliance-related costs in addition to returning any Redeeming
over-reimbursements. Points
• Manager’s reports
• Reimbursement reports In instances where Marriott Bonvoy rules are silent, USALI
• Credit card authorizations standards apply. Award
• Registration cards Reimbursement
• Detailed trial balances
• Room key lock access reports
• Copies of contracts Partnerships
• Copies of guest folios
• Detailed out-of-order and service reports
• Adjustment reports Additional
• General ledger reports Information
Overviews
• Special request/service reports
• Copies of vouchers
Support and
• Copies of award certificates
Contact
• Comments, remarks, and notes on all reports Information
• Copies of invoices

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PA RT NERSHIPS IN TER N A L USE ONLY

Program
Overview

Program
Enrollment

Membership
Tiers and Types

Benefits,
Including Elite
Recognition

Earning
Points

Partnerships
Marriott Bonvoy
Events
Marriott Bonvoy Cobrand Credit Cards ........................................ 122
Airline Partnerships ...................................................................... 123
Redeeming
Points

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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PA RT NERSHIPS IN TER N A L USE ONLY

Program
Overview

Marriott Bonvoy Cobrand Credit Cards Program

Enrollment

The Marriott Bonvoy cobrand credit cards offer For more details regarding the cobrand credit cards, including their Elite Membership
benefits and new card launch dates, refer to the following: Tiers and Types
members an additional opportunity to earn and
• U.S. Credit Cards
redeem points and take advantage of Elite member This URL is for internal use only and is password protected. Use the Benefits,
benefits across all properties participating in log-in credentials below: Including Elite
Recognition
Marriott Bonvoy. Currently, members residing in Username: mbv

the United States, Canada, China, India, Japan, Password: Cards2020!

Earning
• International Credit Cards
Mexico, Qatar, Saudi Arabia, South Korea, the Points

United Arab Emirates, and the United Kingdom, are U.S. Marriott Bonvoy Business Credit Cards — 7% Room Rate
welcome to apply for a credit card to further engage Discount Marriott Bonvoy
Events
with the loyalty program and enhance their earning Eligible U.S. Marriott Bonvoy business credit card holders may book a
standard room (when available) at a 7% room rate discount at hotels that
and redeeming potential. participate in the Marriott Bonvoy program when booked directly with the
Redeeming
hotel. Marriott Bonvoy will track the 7% room rate discount reservations Points
Members who have existing cobrand cards that do not reflect and automatically process a 4% reimbursement to properties from the
Marriott Bonvoy branding should continue using their current card(s) retail rate plus taxes, which reflect the same taxes paid on an award
as they would normally, through to its expiration date or when issued redemption stay. Award
a new card by their respective bank(s). Reimbursement
For more information, see MGS: U.S. Marriott Bonvoy Business
In addition to enhanced earning and redeeming opportunities, CreditCards.
Marriott Bonvoy cobrand credit cards may provide members with Elite
status and the benefits associated with that status. Additional, region- Partnerships
specific benefits may apply and be fulfilled on property, depending on
the region and/or hotel.
Additional
Information
Overviews

Support and
Contact
Information

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PA RT NERSHIPS IN TER N A L USE ONLY

Program
Overview

Airline Partnerships Program

Enrollment

Members have access to more airline partners than Preferred Partnership With United MileagePlus Membership
Tiers and Types
ever before — now more than 40. Members can set
their earning preference for stays to be either points or Certain Marriott Bonvoy Elite members and Benefits,
miles with a participating airline partner. They can United MileagePlus Premier members can
Including Elite
Recognition
also transfer their earned points to airline partners or join and receive elevated status (registration
transfer their miles to points. For more information required). Plus, all members get more rewards: Earning
visit travel-partner.marriott.com/en-us. Points

• 10% more MileagePlus miles when converting points to

Transfer Points to Airline Frequent-Flyer Miles MileagePlus miles Marriott Bonvoy
• 1:1 exchange for MileagePlus Premier members when Events
converting miles to points
Members are able to transfer points to frequent-flyer miles at the ratio of
3 points for 1 mile* with most programs. At most airlines, for every 60,000 More information can be found at fly-united.marriott.com/en_US/. Redeeming
points transferred to miles, members receive 5,000 bonus miles Points
*A pplies to miles, points, kilometers, and Avios earned through participating airline frequent-flyer
(automatically converted from a 15,000-point bonus). programs unless otherwise indicated.

Once points have been redeemed for miles with a participating airline Award
frequent-flyer program or other airline-affiliated loyalty program, miles will Reimbursement
be transferred to the member’s frequent-flyer or airline-affiliated loyalty
program account. Once miles are ordered, reissuance and recredit of
points are not allowed.
Partnerships
Members can transfer between 3,000 points and 240,000 points per day.
Both the member’s Marriott Bonvoy account name and airline frequent-
flyer program account name must match for points-to-miles conversion. Additional
More information can be found at marriott.com/loyalty/redeem/travel/ Information
points-to-miles.mi. Overviews

Miles-earning members will earn 1 or 2 miles per US$1 spent on room rate Support and
and other qualifying charges (spa, dining, etc.). More information on earning Contact
miles is available at marriott.com/loyalty/earn/miles.mi. Information

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PA RT NERSHIPS IN TER N A L USE ONLY

Program
Overview

Airline Partnerships (continued) Program

Enrollment

Preferred Partnership with Membership

Tiers and Types
Your World Rewards BENEFIT DETAILS WHO’S ELIGIBLE
Bonus Miles Earn 1 Skywards Mile per US$1 (on Emirates Skywards Silver, Gold, and
top of points) for all eligible stays at Platinum members who have linked their Benefits,
Emirates hotels and resorts participating in Marriott Bonvoy and Skywards accounts Including Elite
Marriott Bonvoy Recognition
Your World Rewards was introduced in 2014 and allows
Additional
registered members to earn points for eligible Emirates • Elite priority check-in1 Emirates Skywards Gold and Platinum
In-Hotel • 4 p.m. Late Checkout 2 members who have linked their
flights and Emirates Skywards® Miles for eligible Benefits • Complimentary in-room enhanced Marriott Bonvoy and Skywards accounts Earning
Marriott Bonvoy stays, in addition to regular points internet access Points
earnings. Members can enroll in Your World Rewards by
visiting your-world-rewards.marriott.com. Bonus Points Earn 3 points per US$1 spent on all Marriott Bonvoy Gold Elite and above
eligible Emirates flights (on top of members who have previously registered
Benefits for members who are registered for Your World Marriott Bonvoy
Skywards Miles)3 for this program and linked their Marriott
Events
Rewards should be delivered accordingly for qualifying Bonvoy and Skywards accounts
stays. Emirates Skywards Gold and Platinum members Additional • Priority check-in Marriott Bonvoy Platinum Elite and above
enjoy additional on-property benefits that include 4 p.m. Flight Benefits • Priority boarding members who have previously registered
Late Checkout (subject to availability), access to the for this program and linked their Marriott Redeeming
Bonvoy and Skywards accounts Points
Elite check-in line, and complimentary in-room
enhanced internet access. As of January 2017.
1
Not offered at all hotels.
2
Subject to availability at resort and conference center hotels.
Emirates Skywards Silver, Gold, and Platinum members 3
See full terms and conditions at your-world-rewards.marriott.com. Award
earn 1 Skywards Mile per US$1 spent on all qualifying Reimbursement
stays at participating properties (in addition to points for
flights). Skywards Miles are credited automatically for To identify the guest’s tier in the Skywards program and which of the Marriott Bonvoy
qualifying stays after checkout. No further action is benefits should be honored, please visit the GPS on GXP. The Partner/Membership column
Partnerships
required from hotels. will display the member’s Skywards tier.

Hotels without GXP do not participate in the partnership benefits.

Additional
Information
Overviews

Support and
Contact
Information
Emirates® and Emirates Skywards® are registered trademarks of Emirates.

124 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
A DDITION A L INFOR M ATION OV ERV IE WS IN TER N A L USE ONLY

Program
Overview

Program
Enrollment

Membership
Tiers and Types

Benefits,
Including Elite
Recognition
Additional Information Overviews
Earning
Marriott Bonvoy Moments and Marriott Bonvoy® Tours & Activities ... 126 Points

Transferring Points and Purchasing Points ................................... 127

Barter Accounts and Internal Point Purchase Policy ..................... 128 Marriott Bonvoy
Elite Referral Program ....................................................................... 129 Events

Cobalt Program and Ambassador Elite 5-Star Program ............. 132

White Label Properties ..................................................................... 133 Redeeming
Points
Marriott Vacations Worldwide ........................................................ 134
Homes & Villas by Marriott Bonvoy ................................................. 135
The Ritz-Carlton Yacht Collection ...............................................135 Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information
HOMES & VILLAS BY MARRIOTT BONVOY, ITALY

125 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
A DDITION A L INFOR M ATION OV ERV IE WS IN TER N A L USE ONLY

Program
Overview

Marriott Bonvoy Moments and Marriott Bonvoy Tours & Activities Program
Enrollment

Marriott Bonvoy Moments Marriott Bonvoy Tours & Activities Membership

Tiers and Types

Marriott Bonvoy Tours & Activities allows members and non-members —

The Moments program offers a competitive including guests, nonguests, and associates — to book any of more than
Benefits,
Including Elite
advantage when guests are choosing between 300,000 tours and activities in over 1,000 destinations. Members will earn Recognition
points when they provide their membership number on qualifying
us and rival loyalty programs. purchases made through activities.marriott.com/. For more information,
refer to activities.marriott.com/help. Earning
Points
Marriott Bonvoy Moments is a program that gives Marriott Bonvoy
members exclusive access to concerts, culinary experiences, premier
sporting events, and more. Members can redeem their points for either
Marriott Bonvoy
fixed-price experiences or auction-style experiences. Events

Moments experiences are available through the Moments website:

marriottbonvoy.com/moments. Additional information, including the
Redeeming
frequently asked questions and terms and conditions for the Moments Points
program, can also be found on this website.

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

12 6 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
A DDITION A L INFOR M ATION OV ERV IE WS IN TER N A L USE ONLY

Program
SEE ADDENDUM FOR IMPORTANT UPDATES TO THIS PAGE Overview

Transferring Points and Purchasing Points Program

Enrollment

Transferring Points Purchasing Points Membership

Tiers and Types

Using the Points Transfer Tool, a member can Members may purchase or receive points purchased Benefits,
Including Elite
transfer a maximum of 100,000 points per calendar by another member as a gift for a combined Recognition

year to another member account as long as both maximum of 100,000 points per calendar year if
accounts are in good standing and have each been purchased through the Buy Points Storefront or Earning
Points
open for at least 30 days with qualifying activity or Gift Points Storefront.
90 days without qualifying activity.
Members may purchase points for a combined maximum of 100,000 Marriott Bonvoy
Events
points per calendar year if purchased through the Points.com-powered
A member can receive up to 500,000 points per window on Marriott websites, in the Marriott Bonvoy App, or at Customer
Engagement Centers.
calendar year from other member accounts as long Redeeming
as the accounts are in good standing and have each Points may be purchased at the rate of US$12.50 per 1,000 points. Pricing Points
varies during promotional periods.
been open for at least 30 days with qualifying
A member must be in good standing to purchase and receive points.
activity or 90 days without qualifying activity. A new member may purchase points 30 days after enrollment in
Award
Reimbursement
Marriott Bonvoy.
A new member may receive a points transfer 30 days after enrollment if the
account reflects a qualifying stay or other qualifying activity. Ninety days Purchased points do not count toward Marriott Bonvoy Elite status.
after enrollment, new members are eligible to receive a points transfer Points will be posted to the member’s account within 72 hours after the Partnerships
regardless of their account activity. purchase is complete. Once points have been purchased, no refunds will
be permitted. Purchasing points using a Marriott cobrand credit card will
Only points can be transferred between member accounts. Miles and earn points as an everyday purchase where applicable. Members who Additional
Elite Night Credits cannot be transferred between member accounts. choose to purchase points using their Union Pay single-logo credit cards Information
(with card number starting with digits 62) can do so by choosing Overviews
Discover as their payment option.
Support and
Contact
Information

127 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
A DDITION A L INFOR M ATION OV ERV IE WS IN TER N A L USE ONLY

Program
Overview

Barter Accounts and Internal Point Purchase Policy Program

Enrollment

Barter Accounts Internal Point Purchase Policy Membership

Tiers and Types

Marriott Bonvoy and its participating brands may elect, at times, to The Internal Point Purchase Policy provides internal, nonproperty
Benefits,
compensate a partner company or organization for goods or services, Marriott International departments with the opportunity to purchase Including Elite
fully or in part, with Marriott Bonvoy points. In these instances, a Marriott Bonvoy points for special use. These points may be awarded to Recognition
Marriott Bonvoy member account under the partner’s name is created individual Marriott Bonvoy member accounts as part of a promotion or
in the Marriott system. an award. If awarded to an individual, there could be tax implications.
Earning
Barter points may only be used for award redemption stays in standard Valid reasons for internal point purchases are limited to purchase Points
and premium rooms. They may not be used for any other award. incentives for residences, continent-approved and registered sweepstakes,
point giveaways for events, and compensation in lieu of payments to
An authorized representative from the partner company works with a agencies or individuals, such as talent for an event or social influencers. Marriott Bonvoy
dedicated Marriott Bonvoy team to book award redemption stays for Events
these accounts. Because these reservations must use the account’s This policy does not allow for the purchasing of points to be awarded for
membership number, bookings are made under the company (or special incentives or prizes to associates of Marriott International. For further
barter account) name, with the individual guest named as a sharer. details on this, please see Marriott Bonvoy Points for Associate Redeeming
Recognition on the Marriott Bonvoy for Associates page on MGS. Points
Guests may provide their personal membership number at the
participating property to earn points on any qualifying incidental charges. Properties participating in Marriott Bonvoy are not allowed to purchase
The property must post any qualifying charges through the eBonus tool points through this policy. Participating properties should follow the
Award
at the cost of US$5.50 per 1,000 points. promotion and service recovery guidelines for awarding points outside of Reimbursement
the program earning. Participating properties award points for these
Because the award redemption stay is considered “gifted,” the member purposes through the eBonus tool at the cost of US$5.50 per 1,000 points.
is not eligible for Elite Night Credits. Additionally, Instant Redemption
awards should never be ordered from a barter account, and participating For more information, search for “Bonus Codes for Above Property” Partnerships
properties should not post any points or Elite Night Credits to a barter on MGS.
account.
Additional
Barter accounts are for above-property use only and are not available
Information
to properties. Overviews

Support and
Contact
Information

12 8 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
A DDITION A L INFOR M ATION OV ERV IE WS IN TER N A L USE ONLY

Program
Overview

Elite Referral Program Program

Enrollment

The Elite Referral Program is designed to – Employees of businesses/entities owned or controlled by the Membership
government (i.e., an SOE), such as Singapore Airlines and Tiers and Types
drive loyalty and share shift with existing and Emirates*
new members who influence or exhibit strong stay – E
 mployees of public international organizations, such as the Benefits,
International Monetary Fund, the United Nations, the World Bank
behavior potential. Including Elite
Group, and others (full list at uscode.house.gov)* Recognition

With the Elite Referral Program, a member is automatically enrolled at Sponsorship

the Elite status designated by the sponsoring property or corporate Earning
On-Property Sponsor: Sponsor must be a general manager (GM) or
Points
executive, and the sponsor is subsequently billed for this transaction on-property sales executive. For sales executives, approval will be routed
on an annual basis. to the hotel’s GM. Approved on-property sponsor titles are as follows:
director of sales and marketing; director of sales; director of hotel sales;
There are strict prohibitions on the use of the Elite Referral Program. Marriott Bonvoy
director of group sales; director of catering sales; area general manager; Events
Sponsors are responsible for ensuring they only nominate eligible
general manager; and hotel manager.
individuals. The program is not available for:
Above-Property Sponsor: Sponsor must be a senior vice president
• Marriott associates Redeeming
(SVP) or above; approval will be routed through Loyalty Leadership.
• Hotel employees or ownership company executives Points
When completing the Elite Referral Form, if the initiator of the request is
• Personal referrals (e.g., spouse, family, friends, coworkers)
not the GM, on-property sales executive, or SVP sponsor, please enter
• On-property service recovery the name of the sponsor (not the name of initiator) in the space indicated. Award
Reimbursement
• Promotions (property or HQ-based) that offer status as a prize or
Internal Program Only: Loyalty members are not eligible to purchase
incentive
status on their own nor should they be aware of pricing.
• Celebrities or social influencers without a formal partnership
*T he prohibition on participation by government officials aligns this program with MIP-07 (Global Partnerships
• The influencing of development deals Anti-Bribery and Anti-Corruption Policy) and MIP-80 (Interaction with Government, Political Activity, and
Political Contributions in the United States). Additional guidance is provided in the FAQs supporting
MIP-07. More information regarding SOEs and U.S. public colleges and universities, including a
• Government officials, employees, or anyone acting on behalf of a searchable database, is available here. While the database is not intended to include all SOEs, it is a good
government agency or department. The following are considered place to begin researching to determine whether an individual is affiliated with an SOE.
Additional
government officials: Information
Overviews
– Employees of embassies, ministries, and consulates
– Employees of public universities
Support and
Contact
Information

12 9 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
A DDITION A L INFOR M ATION OV ERV IE WS IN TER N A L USE ONLY

Program
Overview

Elite Referral Program (continued) Program

Enrollment

SPONSOR REASON FOR REFERRAL ANNUAL QUANTITY GUIDELINES

Membership
• Sales contracts and negotiations 5 Gold Elite and 2 Platinum Elite for Tiers and Types
Property Sales and Business: GM or Sales
• On property: Elite status to drive sales (e.g., meeting planner, project teams) every 250 rooms

New Hotel Opening: GM or Sales 5 Gold Elite and 2 Platinum Elite for
• Drives share shift from competitors Benefits,
Must be used within 90 days of opening every 250 rooms
Including Elite
Conversion Hotel: GM or Sales • Drives share shift from competitors
Recognition
Status match from previous brand for
Must be used within 90 days of converting • Converting hotels top 50 hotel guests

Up to 5 Titanium Elite (if CEO is Cobalt, Earning

4 Titanium)
Global Preferred Program: 15% Discount Level:
• Recognize high-potential accounts
Points
SVP or Above
Plus 2 Platinum Elite and 5 Gold Elite
for every $5M in business

Up to 3 Titanium Elite (if CEO is Cobalt, Marriott Bonvoy

2 Titanium) Events
Global Preferred Program: 10% Discount Level:
• Recognize high-potential accounts
SVP or Above
Plus 2 Platinum Elite and 5 Gold Elite
for every $5M in business

For accounts with $2.5M–$5M in Redeeming

Global Sales Organization and U.S. Account business, 2 Gold Elite and 1 Platinum Points
Sales: SVP or Above Elite per account
• Recognize high-potential accounts
Account executive's name and account details must For accounts greater than $5M in
also be included in submission business, 5 Gold Elite and 2 Platinum
Elite for every $5M per account Award
Reimbursement
Up to 6 Titanium Elite (if CEO is Cobalt,
• S
 trategic alliances: high strategic value across the enterprise, including driving restricted
5 Titanium), 6 Platinum Elite, and 4 Gold
marketing funding Elite per account

• L
 oyalty partnerships: partners that provide earning and redeeming options, generate Up to 6 Titanium Elite (if CEO is Cobalt,
hotel revenue, drive Marriott Bonvoy awareness and enrollments, and support the loyalty 5 Titanium), 6 Platinum Elite, and 4 Gold Partnerships
Partnerships: SVP or Above innovation strategy Elite per account
Corporate use only — Elite status cannot be Up to 6 Titanium Elite (if CEO is Cobalt,
promised in a contract for a partnership • G
 lobal partnerships and strategic business relationships: supporting global marketing,
5 Titanium), 6 Platinum Elite, and 4 Gold Additional
without first gaining written approval from brand, sales, CX, and continent priorities Elite per account
SVP of Loyalty Information
• B
 rand partnerships: a focus on driving strong brand health and equity, promoting core Up to 2 Platinum Elite and 2 Gold Elite Overviews
brand pillars, and integrating into the guest’s stay per account

• C
 ontinent partnerships: continent-only relationships primarily developed to drive B2B and Up to 1 Platinum Elite and 2 Gold Elite Support and
B2C revenue and expand brand/portfolio awareness in key source markets per account Contact
Information

13 0 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
A DDITION A L INFOR M ATION OV ERV IE WS IN TER N A L USE ONLY

Program
Overview

Elite Referral Program (continued) Program

Enrollment

How It Works Costs and Qualifications Membership

Tiers and Types
• Submit the Elite Referral Form through ServiceNow: https://marriott. These are the referral costs for each level:
service-now.com/msp. • Platinum Elite = US$125 per year
• Once you are logged in, there are two ways to locate the Elite • Gold Elite = US$75 per year
Benefits,
Referral Form. Including Elite
• Silver Elite = US$50 per year Recognition
a. In the search bar, enter “Elite Referral Form” and click the
search icon. Annual review: Sponsors will review their referral list activity reports each
year and confirm that their previously referred members are or are not to Earning

b. Select “Browse Request Forms” under the “Request Services”
Points
drop-down. Select “Application/Business Services,” and then retain their Elite status for the next year. Renewal of a referred member
find the Elite Referral Form in the alphabetical list. will count toward annual quotas.

• After submission, please allow five business days for the form to Annual charges: Sponsors are charged annually for each referred Elite Marriott Bonvoy
be processed. member who retains status. Auto-renew status is not an option for any Events

• Note: Sponsor must have referred member’s nine-digit level.

membership number and the email address associated with the
Lifetime Elite status is not available for referral. Redeeming
member’s Marriott Bonvoy account.
Points

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

131 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
A DDITION A L INFOR M ATION OV ERV IE WS IN TER N A L USE ONLY

Program
Overview

Cobalt Program and Ambassador Elite 5-Star Program Program

Enrollment

Cobalt Program Ambassador Elite 5-Star Program Membership

Tiers and Types

The Cobalt program is a legacy program of The Ritz-Carlton that was The Ambassador Elite 5-Star Program is an exclusive membership
Benefits,
expanded in 2019 to provide recognition across the Marriott portfolio. sponsored by Mr. Marriott. The executive chairman of the board Including Elite
personally selects a small group of Marriott executive associates, Marriott Recognition
The program is an invitation-only, unpublished program with Marriott International Board of Directors members, and other individuals to
International's President & CEO, Tony Capuano, as the program sponsor. receive this executive status level.
Nominations for membership can only be submitted by continent Earning
presidents and direct reports of Marriott International’s President & CEO. The program goal is to permit the 5-Star members to evaluate quality and Points
service and to increase their understanding of Marriott products and
The program goal is to recognize Marriott’s current and potential most- services. 5-Star members receive the benefits of the Ambassador Elite
valuable guests and business relationships to drive portfolio awareness tier as well as complimentary lodging (up to two rooms for leisure travel Marriott Bonvoy
and share shift. Cobalt members receive Marriott Bonvoy Ambassador only), meals, and parking. Events
Elite membership, including access to Ambassador Service and
exclusive access to elevated services at luxury brands. It is important to note that exclusive membership to this program is by
invitation only and extended through Marriott International’s executive Redeeming
There are no external public relations or communications about this chairman of the board. Points
program, and associates should not discuss the Cobalt program outside
of work. There are no external public relations or communications about this
program, and associates should not discuss the 5-Star program outside
Award
of work. Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

13 2 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
A DDITION A L INFOR M ATION OV ERV IE WS IN TER N A L USE ONLY

Program
Overview

White Label Properties Program

Enrollment

In limited situations, Marriott International may White label hotels will be billed and reimbursed under policies consistent Membership
with their intended final brand. Any additional costs associated with Tiers and Types
decide to allow a nonbranded (white label) conversion bringing white label hotels on board and/or communicating their white
hotel entering the Marriott ecosystem to operate with label status will not be funded by Marriott Bonvoy.
Benefits,
access to Marriott’s services during its renovation Marriott Bonvoy will set up hotels designated as independent in their Including Elite
Recognition
opening announcement only after receipt of a request to participate from
period and prior to reflagging under a Marriott the continent. White label hotels that do not participate will be set up after
brand. The continents may choose to allow white label a brand change notification is received. Earning
hotels to participate in Marriott Bonvoy. Existing Marriott-branded hotels that change to white label hotels will
Points

maintain their reimbursement and billing policies until they change again
To initiate the Marriott Bonvoy activation process for a white label hotel, to a new brand with a different policy.
Marriott Bonvoy
the VP of loyalty for each continent and their respective operations Events
leaders must evaluate the criteria for participation outlined below. If all
criteria are met, they must then coordinate and deliver a written request
to participate to Marriott Bonvoy Program Operations. Redeeming
Points
White Label Property Criteria for Marriott Bonvoy Participation
• Legal: The hotel is under a standard franchise or management
agreement, including the standard terms of participation in the Award
Marriott Bonvoy program as well as full fees for all other Marriott and Reimbursement
brand obligations and services.
• Full Participation: The hotel must offer the full Marriott Bonvoy
program for the Marriott brand they will reflag to (e.g., member Partnerships
benefits and earning and redeeming points).
• Consumer Communications: The hotel page on marriott.com
or the brand’s website (alert section of the booking process) and the Additional
email confirmation include specific wording that the hotel is under Information
Overviews
renovation and participates in Marriott Bonvoy.
• Systems: The hotel has an approved Marriott PMS.
Support and
• Training: The hotel completes all required Marriott training Contact
(e.g., Marriott Bonvoy, PMS, GXP). Information

13 3 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
A DDITION A L INFOR M ATION OV ERV IE WS IN TER N A L USE ONLY

Program
Overview

Marriott Vacations Worldwide Program

Enrollment

Marriott Vacations Worldwide is a leading global • Westin Vacation Club is a collection of upper-upscale vacation Membership
ownership resorts designed with well-being in mind and located in Tiers and Types
vacation company that offers vacation ownership and some of the most sought-after destinations.
exchange, rental, resort, and property management, Participation for these properties in Marriott Bonvoy is as follows: Benefits,
along with related business, products, and services. Including Elite
• Members with ownership interest in the brands listed receive certain Recognition
The company has over 120 resorts in a diverse levels of Elite membership and are not subject to a minimum
portfolio that includes some of the most iconic requirement to maintain Elite status every year.
Earning
• The following benefits are not available at Grand Residences by
vacation ownership brands. Points
Marriott; Marriott Vacation Club; Sheraton Vacation Club; Westin
Vacation Club; or The Phoenician Residences, a Luxury Collection
The following Marriott Vacations Worldwide brands have limited Residence Club, Scottsdale: complimentary Enhanced Room Marriott Bonvoy
participation in the Marriott Bonvoy program as described throughout Upgrades, late checkout, Nightly Upgrade Awards, guaranteed Events
this guide: lounge access, Guaranteed Room Type, 48-Hour Guarantee,
Ultimate Reservation Guarantee, and Your24.
• Grand Residences by Marriott provides vacation ownership
• St. Regis Residence Club properties are an earning partner for Elite Redeeming
through fractional real estate and whole ownership offerings. Points
Night Credit only. They do not participate in points or miles earning,
• Marriott Vacation Club is a collection of upper-upscale vacation points redemption, on-property member benefits, or Marriott Bonvoy
ownership programs with a diverse portfolio throughout the U.S., the Events.
Caribbean, Central America, Europe, Asia, and Australia. Award
Additional exclusions and information available in the Loyalty Program Reimbursement
• The Ritz-Carlton Club (formerly The Ritz-Carlton Destination Club) Terms & Conditions.
is a vacation ownership program that provides luxurious vacation
experiences for members and their families commensurate with the
legacy of The Ritz-Carlton brand. Partnerships
• Sheraton Vacation Club provides enriching and unexpected
vacation experiences in upper-upscale vacation ownership resorts
located in fun family destinations like Florida, South Carolina, and Additional
Colorado. Information
Overviews
• Vistana Residence Network includes the St. Regis Residence
Club and the Luxury Collection Residence Club and offers a
Support and
collection of luxury residences in unforgettable destinations within Contact
the U.S. Information

13 4 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
A DDITION A L INFOR M ATION OV ERV IE WS IN TER N A L USE ONLY

Program
SEE ADDENDUM FOR IMPORTANT UPDATES TO THIS PAGE Overview

Homes & Villas by Marriott Bonvoy The Ritz-Carlton Yacht Collection Program
Enrollment

Homes & Villas by Marriott Bonvoy (HVMB) offers As a participating offering in Marriott Bonvoy, Membership
Tiers and Types
curated homes in 100+ global destinations, bringing The Ritz-Carlton Yacht Collection (RCYC) provides
something new to vacation rentals. The short-term members with another extraordinary opportunity Benefits,
rentals purchased through the HVMB platform at to earn and redeem points as they pursue their Including Elite
Recognition
homes-and-villas.marriott.com have unique passions through travel. RCYC earn-and-redeem
participation in Marriott Bonvoy. policies are unique, as are the RCYC benefits Earning
for Marriott Bonvoy Elite members and Cobalt Points

Please see the Homes & Villas by Marriott Bonvoy Terms & Conditions
for participation information.
program members.
Marriott Bonvoy
Events
For the terms of service for the participation of The Ritz-Carlton Yacht
Collection in the Marriott Bonvoy loyalty program, please visit marriott.com/
loyalty/terms/supplemental-terms/ritzcarltonyachtcollection.
For more information about The Ritz-Carlton Yacht Collection, visit Redeeming
Points
ritzcarltonyachtcollection.com.

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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SUPPORT A ND CON TACT INFOR M ATION IN TER N A L USE ONLY

Program
Overview

Program
Enrollment

Membership
Tiers and Types

Benefits,
Including Elite
Recognition

Earning
Points

Support and Contact Information Marriott Bonvoy

Events

Marriott Bonvoy Support for Participating Properties ................... 137

Redeeming
Points

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information
FAIRFIELD INN & SUITES CANCUN AIRPORT, MEXICO

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SUPPORT A ND CON TACT INFOR M ATION IN TER N A L USE ONLY

Program
Overview

Marriott Bonvoy Support for Participating Properties Program

Enrollment

Marriott Bonvoy Property Performance and Support Marriott Bonvoy Program Services Membership
Tiers and Types
This global team has been designated as the first point of contact for Marriott Bonvoy Program Services is a global team responsible for
properties to assist in program operations and delivery. The team nonstay earn and reciprocal benefits, prearrival member contact for
provides support for topics such as redemption certificates, benefit redemption stays with no certificates, manual processes required to Benefits,
eligibility, enrollment best practices, and reporting triage; for loyalty deliver initiatives and campaigns, stay error correction support, exception Including Elite
application troubleshooting; and for questions regarding process or control, and member account maintenance and research. This includes Recognition
policy. Multiple languages are supported, including English, Spanish, operational support for airline partnerships, cobrand credit cards, and all
Chinese, and Japanese. Refer to the team page on MGS for contact other earning, redemption, and transfer relationships outside of hotels.
details and additional information. Earning
Points
Loyalty Training
Marriott Bonvoy Reimbursements An extensive suite of training resources, including online
The Marriott Bonvoy Reimbursements desk works with all participating courses, loyalty reference guides, and job aids, is available for Marriott Bonvoy
properties to ensure proper reimbursement of redemption award participating properties. Events
certificates.
Online courses are available through the Digital Learning Zone (DLZ).
• To determine the reimbursement amount for a specific redemption When accessing the DLZ, learners should select their role (e.g., Front
Redeeming
awards certificate, complete the Certificate Research Request Form Desk) so that the system can assign a learning experience tailored to Points
and email to [email protected]. their specific role and responsibilities.
• For questions regarding the calculation of Loyalty ADR and As per the Marriott Bonvoy & Cobalt Programs (OPS-FRO-304), all
occupancy used for determining redemption award reimbursement, Award
associates who have been in position for at least 90 days must complete
email [email protected]. Reimbursement
the Marriott Bonvoy loyalty program training below:
• Hotels with major renovations can evaluate the impact on their • The Power of Loyalty
reimbursement through this MGS page: mgscloud.marriott
.com/common/sales-mktg-and-rev-mgmt/loyalty/tools-resources/ • Living Loyalty Partnerships
inventory-update-due-to-a-major-renovation.html. • Exploring Member Benefits
Loyalty reference guides and job aids by role and property-management
Additional
system are available on the Marriott Bonvoy Operations page on MGS.
Information
Overviews
Marriott Bonvoy Member Support
If members require assistance, please refer to the Member Support page Support and
for contact information. Contact
Information

137 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
A PPENDI X — 2 0 2 3 AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Program
Enrollment

Please Note: This section contains the Award Reimbursement Policy

for Award Redemptions consumed in 2023. Membership
Tiers and Types

2023 Award Reimbursement

Benefits,
Including Elite
How Reimbursement Rates Are Calculated ................................. 139 Recognition

Loyalty Award Reimbursement Policy .......................................... 140

Loyalty Occupancy Calculation ................................................... 144 Earning
Points
Loyalty-Eligible Inventory ................................................................ 146
Loyalty ADR Calculation (Undiluted ADR) .................................... 147
Marriott Bonvoy Awards and Reimbursement .............................. 149 Marriott Bonvoy
Events
Additional Rate Details ...................................................................... 150
Additions to Reimbursements ........................................................ 151
Daily Hotel Practices .................................................................... 152 Redeeming
Points
Reimbursement Timeline Reminders ........................................... 153
Reimbursement Guidelines ............................................................ 154
Award
Upgrades on Award Reservations ................................................. 158 Reimbursement
Renovation Inventory Reduction (RIR) ............................................ 159
Reimbursements for New Openings and
Major Renovation Properties .......................................................... 161 Partnerships
Reimbursement Reconciliation .................................................... 162
Documentation Retention ............................................................ 163
Additional
Information
Overviews

Support and
Contact
Information
HOTEL RIOMAR, IBIZA, A TRIBUTE PORTFOLIO HOTEL, SPAIN

13 8 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
A PPENDI X — 2 0 2 3 AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

How Reimbursement Rates Are Calculated Program

Enrollment

Base Rates Calculating Base Rate Based on Prior Year’s ADR Membership
Tiers and Types

Redemption base rates are unique to each property. The base rate is the Properties are paid per award, based on a percentage of the
reimbursement amount Marriott Bonvoy will pay the hotel for qualified property’s prior-year ADR, which is calculated in the fourth Benefits,
stays when the nightly occupancy is less than 85%. quarter of the 12-month time frame from July 1 to June 30. Including Elite
Recognition
Base rates are rounded, using standard rounding rules, to the nearest
The following two values are used to determine the reimbursement
whole U.S. dollar amount.
percentage for individual properties utilizing room revenue and rooms
sold reported under USALI standards (as referenced in the Loyalty Earning
EXAMPLE Points
Compliance section):
• US$127.49 would be US$127.00.
1. The hotel’s previous year’s ADR (average daily rate)
• US$127.59 would be US$128.00. Marriott Bonvoy
2. The hotel’s redemption penetration percentage Events
(This is calculated by dividing the annual number of award nights by
the previous year’s annual room nights.) A property can locate its base rate in MRDW under the Customer tab. Look
for the report called the Loyalty Reimbursement Rate Calculation (MBV5).
Redeeming
Premium Rates The Stay for 5, Pay for 4 offer allows members to redeem enough points Points
to obtain an award stay of four nights and receive a fifth night of the same
stay without additional points. Properties receive full reimbursement for
When hotel occupancy is at or above 85%, Marriott Bonvoy reimburses all five nights of a Stay for 5, Pay for 4 offer stay when the member stays Award
the hotel at a rate higher than the base rate. five nights. Properties are reimbursed for each night of a member’s stay. Reimbursement
If a member checks out after four nights of a five-night stay, the hotel will
Both types of rates — base and premium — are based on be reimbursed for four nights. For all redemption awards, properties are
reimbursement schedules and are classified as loyalty room revenue. reimbursed for nights stayed. Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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A PPENDI X — 2 0 2 3 AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Loyalty Award Reimbursement Policy Program

Enrollment

Participating properties are grouped into different loyalty Award Reimbursement Policies based on the brand and whether a property meets certain Membership
requirements. Each policy shows, based on the prior year’s penetration percentage, the percentage rate that will be used to calculate the current year’s base Tiers and Types
rate. Additionally, the Award Reimbursement Policies display the various plateaus and the percentages that will be used to calculate premium rates on nights
when the occupancy is at or above 85%. City Express hotels should refer to their continent leaders for information on their award reimbursement policy.
Benefits,
Policy qualification criteria and payout levels are subject to change. Including Elite
Recognition

POLICY PARTICIPATING BRANDS/PROPERTIES ADDITIONAL INFORMATION

Earning
Points
AC Hotels, Aloft, Courtyard, Element, Fairfield, Four Points, Moxy Hotels, Properties may also qualify for Award Reimbursement Policies 4, 6, and 7, and can
1
Protea Hotels, Residence Inn, SpringHill Suites, TownePlace Suites choose one to use.

Autograph Collection Hotels, Delta Hotels, participating Design Hotels™,1

Properties may also qualify for Award Reimbursement Policies 4, 5, 6, and 7, and can Marriott Bonvoy
2 Gaylord Hotels, JW Marriott, Le Méridien, Marriott Hotels,
choose one to use. Events
Renaissance Hotels, Sheraton, Tribute Portfolio, Westin

Properties may also qualify for Award Reimbursement Policies 4, 6, and 7, and can
3 EDITION, The Luxury Collection, The Ritz-Carlton, St. Regis, W
choose one to use.
Redeeming
Properties whose prior year’s number of redemption nights or penetration rate meets
Points
4 High-redemption properties
Award Reimbursement Policy 4 qualifying levels. Qualification criteria is subject to change.

Properties that meet the following conditions:

• Qualifies under Award Reimbursement Policy 2 Award
5 • Fewer than 100 rooms This policy will follow Award Reimbursement Policy 3. Reimbursement
• At least 2,000 redemption nights a year
• ADR of US$220 or higher

This policy will be paid per award based on the prior year’s RevPAR (revenue per Partnerships
6 Properties with 30 or fewer rooms
available room), not the prior year’s ADR.

Award reimbursement for these properties is based on the gross paid ADR. In addition to
room rate and standard food and beverage as part of the all-inclusive package, this may Additional
also include service charges, gratuities, and other all-inclusive allocations. Additional
guest purchases of premium services and amenities — such as extra-person charges, Information
7 Award Reimbursement Policy for eligible all-inclusive properties Overviews
dining experiences, wines and spirits, and spa services, which are not included in the
all-inclusive package — are not reimbursed. The Award Reimbursement Chart for all-
inclusive properties is located in the Marriott Bonvoy section on the All-Inclusive by
Marriott Bonvoy page on MGS. Support and
Contact
Participating Design Hotels™ should refer to their program guide supplement for more information.
1
Information

14 0 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
A PPENDI X — 2 0 2 3 AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Loyalty Award Reimbursement Policy (continued) Program

Enrollment

Using the hotel’s redemption Award Reimbursement Policy 1 (Effective January 1, 2023) Membership
Tiers and Types
penetration percentage, the payout Base
Redemption
CALCULATING NIGHTLY REIMBURSEMENT RATE
Premium Compensation Based on Nightly Loyalty ADR
percentages are based on Prior-Year Annual
Redemption
Rate (% of
Prior Year’s Under 85% to 87% to 89% to 91% to 93% to 95% or Benefits,
Policy Tier Penetration ADR)
occupancy level.
85% 86.99% 88.99% 90.99% 92.99% 94.99% Greater
Including Elite
Recognition
Tier 1 Less than 5.00% 25% Base rate 40% 45% 50% 55% 60% 65%

Note: The higher the redemption penetration Tier 2 5.00% to 9.99% 30% Base rate 45% 50% 55% 60% 65% 70%
level, the greater the payout percentages. Earning
Points
Tier 3 10.00% or greater 35% Base rate 50% 55% 60% 65% 70% 75%
Rounding
Prior-year annual redemption penetration is
rounded to two decimal points for the purpose Award Reimbursement Policy 2 (Effective January 1, 2023) Marriott Bonvoy
Events
of annual policy qualification.
Base CALCULATING NIGHTLY REIMBURSEMENT RATE
Redemption Premium Compensation Based on Nightly Loyalty ADR
Example 1: Prior-Year Annual Rate (% of
Redemption Prior Year’s Under 85% to 87% to 89% to 91% to 93% to 95% or Redeeming
4.995% penetration rounds to 5.00%. Policy Tier Penetration ADR) 85% 86.99% 88.99% 90.99% 92.99% 94.99% Greater
Points
Example 2: Tier 1 Less than 5.00% 30% Base rate 55% 60% 65% 70% 75% 80%
4.994% penetration rounds to 4.99%.
Tier 2 5.00% to 9.99% 40% Base rate 60% 65% 70% 75% 80% 85% Award
However, no rounding is applied to daily Reimbursement
occupancy metrics for the purpose of Tier 3 10.00% or greater 50% Base rate 65% 70% 75% 80% 85% 90%
calculating premium compensation.

EXAMPLE Partnerships

Daily occupancy of 88.9999% does not

round up to 89% and would result in Additional
reimbursement at the 87% to 88.99% rate. Information
Overviews

Support and
Contact
Information

141 M A R R I OT T B O N VOY LOYA LT Y PR O G R A M G U I D E — D EC EM B ER 2 0 2 3 ©2023 Marriott International, Inc. All Rights Reserved. Confidential and proprietary — may not be reproduced or distributed without the prior written consent of Marriott. Appendix
A PPENDI X — 2 0 2 3 AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Loyalty Award Reimbursement Policy (continued) Program

Enrollment

Using the hotel’s redemption Award Reimbursement Policy 3 (Effective January 1, 2023) Membership
Tiers and Types
penetration percentage, the payout Base
Redemption
CALCULATING NIGHTLY REIMBURSEMENT RATES
Premium Compensation Based on Nightly Loyalty ADR
percentages are based on Prior-Year Annual
Redemption
Rate (% of
Prior Year’s Under 85% to 87% to 89% to 91% to 93% or Benefits,
Policy Tier Penetration ADR) 85%
occupancy level.
86.99% 88.99% 90.99% 92.99% Greater
Including Elite
Recognition
Tier 1 Less than 5.00% 45% Base rate 65% 70% 75% 80% 85%

Note: The higher the redemption penetration Tier 2 5.00% to 9.99% 50% Base rate 70% 75% 80% 85% 90%
level, the greater the payout percentages. Earning
Points
Tier 3 10.00% or greater 55% Base rate 75% 80% 85% 90% 95%
Rounding
Participating properties that meet the requirements of and choose Award Reimbursement Policy 5 will follow Award Reimbursement Policy 3.
Prior-year annual redemption penetration is
rounded to two decimal points for the purpose Marriott Bonvoy
Award Reimbursement Policy 4 (Effective January 1, 2023) Events
of annual policy qualification.
Base CALCULATING NIGHTLY REIMBURSEMENT RATES
Example 1: Prior-Year Annual Redemption Premium Compensation Based on Nightly Loyalty/Undiluted ADR
Redemption Nights Rate (% of
4.995% penetration rounds to 5.00%. OR Prior Year’s
Redeeming
Under 85% to 87% to 89% to 91% to 93% to 95% or
Policy Tier Penetration Rate ADR) 85% 86.99% 88.99% 90.99% 92.99% 94.99% Greater Points
Example 2: Redemption nights
4.994% penetration rounds to 4.99%. 9,500 to 11,499
Base
Tier 1 ~ OR ~ 50% 70% 75% 80% 85% 90% 95%
rate Award
Penetration rates
However, no rounding is applied to daily 14.0% to 16.49% Reimbursement
occupancy metrics for the purpose of Redemption nights
calculating premium compensation. 11,500 to 16,499
Base
Tier 2 ~ OR ~ 55% 75% 79% 83% 87% 91% 95%
rate
Penetration rates
EXAMPLE 16.5% to 18.99% Partnerships
Redemption nights
16,500 or greater
Daily occupancy of 88.9999% does not Tier 3 ~ OR ~ 60%
Base
80% 83% 86% 89% 92% 95%
rate
round up to 89% and would result in Penetration rates Additional
reimbursement at the 87% to 88.99% rate. 19.00% or greater Information
If a property reimbursement level qualifies for Award Reimbursement Policy 4, the property’s reimbursement schedule will be set annually to the Overviews
level that offers the greatest benefit to the property.

Support and
Contact
Information

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A PPENDI X — 2 0 2 3 AWA R D R EIMBURSEMEN T IN TER N A L USE ONLY

Program
Overview

Loyalty Award Reimbursement Policy (continued) Program

Enrollment

EXAMPLE 1: A Four Points Property Based on Last Year’s Redemption Penetratoin Membership
Tiers and Types
APPROVED ROOM REDEMPTION
TOTAL ROOMS OCCUPIED ROOMS PROPERTY ADR AWARD ROOMS
REVENUE PENETRATION

134 $2,735,480 22,000 $124.34 1,650 7.50% Benefits,

Including Elite
Recognition

This Four Points property falls into Award Award Reimbursement Policy 1 (Effective January 1, 2023)
Reimbursement Policy 1 under Policy Tier 2 Earning
Base CALCULATING NIGHTLY REIMBURSEMENT RATE
with a penetration level of 5.00% to 9.99%. Redemption
Points
Premium Compensation Based on Nightly Loyalty ADR
Prior-Year Annual Rate (% of
To calculate the base redemption rate, multiply Redemption Prior Year’s Under 85% to 87% to 89% to 91% to 93% to 95% or
the previous year’s property ADR (in this Policy Tier Penetration ADR) 85% 86.99% 88.99% 90.99% 92.99% 94.99% Greater
Marriott Bonvoy
example, US$124.34) by the percentage Tier 1 Less than 5.00% 25% Base rate 40% 45% 50% 55% 60% 65% Events
associated with its annual redemption
penetration (here 30%, or 0.30), for a total of Tier 2 5.00% to 9.99% 30% Base rate 45% 50% 55% 60% 65% 70%
US$37.30. After rounding to the nearest whole
Redeeming
dollar, this property would have a base Tier 3 10.00% or greater 35% Base rate 50% 55% 60% 65% 70% 75%
Points
redemption rate of US$37.00.

When Loyalty Occupancy is at or above 85%, Award Reimbursement Policy 1 (Effective January 1, 2023)
the property is eligible for premium Award
Base CALCULATING NIGHTLY REIMBURSEMENT RATE Reimbursement
compensation, based on the corresponding Redemption Premium Compensation Based on Nightly Loyalty ADR
Loyalty Occupancy level — a defined Prior-Year Annual Rate (% of
Redemption Prior Year’s Under 85% to 87% to 89% to 91% to 93% to 95% or
percentage of the nightly Loyalty ADR would be Policy Tier Penetration ADR) 85% 86.99% 88.99% 90.99% 92.99% 94.99% Greater
reimbursed. Partnerships
Tier 1 Less than 5.00% 25% Base rate 40% 45% 50% 55% 60% 65%

EXAMPLE
Tier 2 5.00% to 9.99% 30% Base rate 45% 50% 55% 60% 65% 70%
Additional
If Loyalty Occupancy for the night was Information
Tier 3 10.00% or greater 35% Base rate 50% 55% 60% 65% 70% 75%
94% and the nightly Loyalty ADR was Overviews
US$148.27, the hotel would be eligible for
65% of US$148.27, or US$96.38.
Support and
Contact
Information

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Program
Overview

Loyalty Occupancy Calculation Program

Enrollment

To align all participating properties for the purpose Loyalty-Eligible Occupied Rooms Membership
Tiers and Types
• Paid rooms that are physically occupied with a rate at or above
of issuing reimbursement for hotel stay awards,
35% of prior-year annual ADR
Marriott Bonvoy has specific definitions for total • Rooms using Standard Redemption Awards, Free Night Awards, Benefits,
inventory, occupied rooms, and revenue as they are PointSavers awards, and Cash + Points awards that are physically Including Elite
Recognition
occupied (Market Code 25)
used to calculate Loyalty Occupancy and Loyalty
• Quarter Century Club rooms that are physically occupied (Market
ADR (also known as undiluted ADR). Code 27) Earning
Points
• Explore Program rooms that are physically occupied
All brands — with the exceptions of Grand Residences by Marriott; (Market Code 28)
Marriott Vacation Club; The Phoenician Residences, a Luxury Collection
• Group and contracted (crew) rooms that are physically occupied Marriott Bonvoy
Residence Club, Scottsdale; Sheraton Vacation Club; and Westin
Events
Vacation Club — will be required to follow the rules below for calculating • Contract group complimentary rooms that are part of a group
the Loyalty Occupancy nightly. This determines whether the property is contract (negotiated) and are physically occupied
eligible for premium compensation. • Complimentary rooms that are part of a rooms promotion — for
Redeeming
example, when a member pays for four nights and receives Points
Loyalty Occupancy is determined by date by dividing all loyalty-eligible
a fifth night free
occupied rooms by all loyalty-eligible inventory as defined below.
Ineligible Occupied Rooms
Occupancy calculations are never rounded: 84.99% is not 85%. MRDW Award
data is used to calculate Loyalty Occupancy and Loyalty ADR; the rules for • Complimentary or House Use rooms (Market Code 62), Reimbursement
calculation follow. PMS reports may not match MRDW data calculations. except rooms contracted as part of a group or rooms promotion
Properties are responsible for ensuring their PMS is configured using noted above
global good-data standards so room nights and revenues are posted • Opaque rooms (Market Code 39) Partnerships
correctly, especially market segment codes; they must also ensure that
Loyalty Occupancy and Loyalty ADR are calculated correctly. • Heavily discounted rooms (below 35% of prior-year annual ADR)
(all market codes) except for Explore Program, Quarter Century
Club, group contracted rooms, and contracted rooms, which are Additional
always included Information
Overviews
• Rooms occupied or purchased by the hotel’s ownership group
• RIR rooms Support and
Contact
Information

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Program
Overview

Loyalty Occupancy Calculation (continued) Program

Enrollment

Occupied Rooms Membership

Tiers and Types
To be considered occupied, a room must be physically occupied by a If a guest checks out prior to a scheduled departure date, that room is
guest at the time the property starts the night audit. Because occupancy considered unoccupied and does not count toward Loyalty Occupancy for
is calculated by date, guest rooms preregistered and unoccupied are not any unoccupied dates, even if the room is not checked out of the system. Benefits,
eligible to count toward Loyalty Occupancy. If the guest physically arrived Including Elite
and checked in to the room on the second night, the room would be Recognition
eligible to count toward Loyalty Occupancy on the second night.

Earning
Points

÷ ( – )
Total Eligible
Loyalty
Occupancy = Rooms
Occupied
Hotel
Inventory
All Approved
RIR Rooms Marriott Bonvoy
Events

Redeeming
Rounding up in any form is not Includes: Day Use, no-show, RIR rooms that were
Points
allowed. For example, 84.99% is House Use, RIR rooms, approved in advance by
not 85% occupancy. complimentary rooms, and Loyalty Reimbursement.
guest rooms not used for sleeping.
Award
Reimbursement

Includes: Physically occupied paid rooms with a rate at or above 35% of the prior year’s annual ADR; rooms using Standard Redemption Awards, Free Night Awards,
PointSavers awards, and Cash + Points awards; Quarter Century Club; Explore Program rooms; Group and Contracted (crew) rooms; Contract Group complimentary
rooms that are part of a group contract (negotiated); and complimentary rooms that are part of a rooms promotion (such as when a member pays for four nights and
Partnerships
receives a fifth night free).

Removes: All unoccupied rooms; all unoccupied checked-in (preregistered); complimentary or House Use rooms (Market Code 62) except rooms contracted as part
of a group or rooms promotion noted above; opaque rooms (Market Code 39); rooms occupied or purchased by the hotel’s ownership group; RIR rooms; and heavily Additional
discounted rooms (below 35% of prior year annual ADR) (all market codes) except: Information
Overviews
• Quarter Century Club that are physically occupied (Market Code 27). • Group segment rates/rooms that are physically occupied.

• Explore Program that are physically occupied (Market Code 28). • Contract segment that are physically occupied. Support and
Contact
The following rooms must be checked out prior to running the night audit: no-show rooms, all unoccupied rooms, and Day Use rooms. Information

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Program
Overview

Loyalty-Eligible Inventory Program

Enrollment

Loyalty Occupancy Rooms That Do Not Adjust the Loyalty-Eligible Inventory Membership
Tiers and Types
Loyalty Occupancy is calculated by date, by subtracting the following • Day Use rooms
from the total property inventory: • No-show or too-late-to-cancel rooms
• Approved RIR rooms (covered later in this section) • Complimentary and House Use rooms
Benefits,
Including Elite
• Property ownership/permanent residence/condo Owner rooms that • Guest rooms not used as a sleeping room — for example, rooms used Recognition
are not in the Residence Owner Rental Program in conjunction with a meeting, banquet, or other event
• Residence/condo Owner rooms that are in the Residence Owner • Guest rooms converted for any other purpose, such as when beds or Earning
Rental Program and occupied by the owners* furnishings are removed or guest room is used as storage space Points
*Residence/condo Owner-occupied rooms require communication with the Loyalty Reimbursement Desk
to adjust the GRR data prior to finalizing Loyalty Occupancy and ADR calculations. Owner Rooms and Hotel Capacity

Additions to Property Core Inventory Hotels with Owner rooms must include those Owner rooms in total Marriott Bonvoy
inventory when they are available to be sold. Total inventory for these Events
Any rooms not included in the property’s core inventory that are hotels will fluctuate daily. The same Owner room may be excluded from
occupied on occasion will be included in total inventory for Loyalty total inventory on a day when the room is not in the rental pool and is
Occupancy and ADR calculation purposes. These may be locally referred occupied by the Owner. If the room is available for sale the next day, that Redeeming
to by terms such as (but not limited to) non-room inventory rooms, parlor room is included in total inventory; this is true even if the room is not sold. Points
rooms, posting accounts, posting masters, or dummy room numbers.
When these rooms are used for guests, the property must request a Hotels with Owner rooms are required to submit their GRR to Loyalty on a
manual adjustment to the GRR by the Loyalty Reimbursement Desk. daily basis to ensure the appropriate calculation of Loyalty Occupancy Award
and ADR. Reimbursement

Example: A 110-room hotel where 80 rooms are standard hotel rooms,

20 are Owner rooms that are permanently in the rental pool, and 10
Owner rooms that are occasionally in the rental pool. The hotel’s capacity Partnerships
is 100 rooms on nights when 10 Owner rooms are occupied by the owner
and not available for sale. Capacity will increase to 109 rooms on nights
when only one Owner room is not available for sale. Additional
Information
Overviews

Support and
Contact
Information

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Program
Overview

Loyalty ADR Calculation (Undiluted ADR) Program

Enrollment

When a property is at or above 85% Loyalty Occupancy, it’s eligible for Although they must remain as part of properties’ main inventory when Membership
premium compensation. The property’s Loyalty ADR used for determining Loyalty Occupancy, revenues for the following rooms may Tiers and Types
reimbursement will be calculated as noted in this section. Reminder: Every not be included in Loyalty ADR calculations:
property is responsible for ensuring the PMS configuration is correct.
• Opaque rooms (Market Code 39) Benefits,
ADR is calculated in local currency and converted daily to USD using Including Elite
• H
 eavily discounted rooms (below 35% of prior year annual ADR) (all Recognition
Bloomberg as the source of daily exchange rates for the premium market codes) except for Explore Program, Quarter Century Club,
reimbursement calculation. group contracted rooms, and contracted rooms
Earning
The following rooms are not used to calculate Loyalty Occupancy • Day Use rooms
Points
and are not included in calculating Loyalty ADR: • No-show or too-late-to-cancel rooms
• Opaque rooms (Market Code 39) • Complimentary and House Use rooms
Marriott Bonvoy
• Heavily discounted rooms (below 35% of the prior year’s annual • RIR rooms Events
ADR) (all market codes) except for Explore Program, Quarter • Guest rooms not used as a sleeping room — for example, rooms
Century Club, group contracted rooms, and contracted rooms used in conjunction with a meeting, banquet, or other event
Redeeming
• Guest rooms converted for any other purposes, such as when beds
Points
or furnishings are removed or guest room is used as storage space

Loyalty Loyalty Total Eligible Loyalty Award

Loyalty ADR
US$209.78
=( Room
Revenue
US$30,000
– Award
Revenue
US$1,260
)÷( Rooms
Occupied
155
– Award
Rooms
18
) Reimbursement

Partnerships

Excludes: No-show, early/late • Standard Excludes: Day Use, • Standard

departure, early/late check-in, Redemption Awards complimentary, House Use, Redemption Award
Additional
cancellation fees, taxes and • Free Night Awards no-show and too-late-to-cancel rooms Information
surcharges; attrition and resort • Cash + Points rooms, Opaque rooms, and any • Free Night Overviews
fees, and other fee revenue awards unoccupied checked-in rooms Award rooms
• PointSavers awards • Cash + Points
award rooms Support and
• PointSavers awards Contact
Information
Note: For company-designated all-inclusive properties, services and charges included in the package rate may also be included in the undiluted ADR calculation.

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Program
Overview

Loyalty ADR Calculation (Undiluted ADR) (continued) Program

Enrollment

Rooms with the following rates are not used in Other ineligible revenue and fees:* Membership
Tiers and Types
• Early departure fees
calculating Loyalty ADR but are used in calculating
• Late checkout fees
Loyalty Occupancy: Benefits,
• Housekeeping fees
Including Elite
• Award revenue Recognition
• Early check-in fees
• Cash + Points awards
• Cancellation fees
• PointSavers awards Earning
• Pet fees
Points
The following room revenue sources from qualified, physically • Attrition fees
occupied rooms are used to calculate Loyalty Occupancy and
• No-show fees
the Loyalty ADR:
• Smoking fees Marriott Bonvoy
Events
• Room rate paid
• Refrigerator fees
• Upsell/upgrade charges
• Sundries/gift shop revenue
• Extra-person charges Redeeming
• Deferred revenue Points
• Rollaway
* Fees listed as a reference only. Only approved fees may be implemented.

Loyalty ADR does not include taxes, service charges of any kind,
nonroom revenue components of a package rate, resort fees, facility Rounding up in any form is not allowed in calculating Loyalty ADR. Award
fees, or any other fees whatsoever, including but not limited to room For example, a nightly ADR of US$179.98 is not US$180.00. Reimbursement
revenue from a tax adjustment, or legal or other settlement. Upsell/
upgrade charges on award stays are considered loyalty revenue and are
not used in calculating the Loyalty ADR, regardless of whether the loyalty Loyalty Reimbursement and Program Partnerships
program (e.g., upgrade award) or the member pays the charge. Compliance teams monitor all data in
submitted documents throughout the
reimbursement process. Additional
Information
Overviews

Support and
Contact
Information

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Program
Overview

Marriott Bonvoy Awards and Reimbursement Program

Enrollment

Membership
MARRIOTT BONVOY AWARDS AND REIMBURSEMENT Tiers and Types

Program Reimbursement With Program Reimbursement With

Award Type
Less Than 85% Loyalty Occupancy at Least 85% Loyalty Occupancy
Benefits,
Including Elite
Standard Redemption Award Base rate Premium rate Recognition

Free Night Awards Base rate Premium rate Earning

Points

Base rate (reimbursed with Standard Redemption Award) Premium rate (reimbursed with Standard Redemption Award)
Upgrade Award — Points
+ difference between standard and premium retail rates + difference between standard and premium retail rates
Marriott Bonvoy
Base rate (reimbursed with Standard Redemption Award) Premium rate (reimbursed with Standard Redemption Award) Events
Upgrade Award — Cash + cash difference between standard and premium retail rates + cash difference between standard and premium retail rates
paid by member paid by member

Redeeming
Cash + Points Award Base rate + difference between base rate and cash rate Base rate + difference between base rate and cash rate Points

PointSavers Award 75% of base rate 75% of base rate

Award
Reimbursement
75% of base rate + difference between standard and 75% of base rate + difference between standard and
PointSavers Award With Point Upgrade Award
premium retail rates premium retail rates

75% of base rate (reimbursed with PointSavers awards) 75% of base rate (reimbursed with PointSavers awards) Partnerships
PointSavers Award With Cash Upgrade Award + cash difference between standard and premium retail rates + cash difference between standard and premium retail rates
paid by member paid by member

Suite Night Awards (SNA) Additional

• 85%–94.99% occupancy = 5% of daily Loyalty ADR
Benefit associated with Annual Choice Benefit for None
• 95% or greater occupancy = 10% of daily Loyalty ADR Information
Platinum Elite (50 nights) and Titanium Elite (75 nights) Overviews

Support and
Contact
Information

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Program
Overview

Additional Rate Details Program

Enrollment

Standard Redemption Reimbursement Membership

Tiers and Types

Reimbursement rates are calculated each day using The maximum rate a property will be paid for a reimbursement night is Benefits,
capped at: Including Elite
the hotel’s Loyalty Occupancy. Recognition
• Four times the annual ADR for AC Hotels by Marriott, Aloft,
On nights when the loyalty occupancy rate is below 85%, standard Autograph Collection Hotels, Courtyard, Delta Hotels by Marriott,
participating Design Hotels™, Element, Fairfield by Marriott, Four Earning
redemptions (which include Standard Redemption Awards, PointSavers Points
awards, Free Night Awards, and Cash + Points awards) will be Points, Gaylord Hotels, JW Marriott, Le Méridien, Marriott Hotels,
reimbursed at the property’s base rate, an established flat amount paid to Moxy Hotels, Protea Hotels, Renaissance Hotels, Residence Inn,
the property as reimbursement for the standard redemption. Sheraton, SpringHill Suites, TownePlace Suites, Tribute Portfolio,
and Westin. Marriott Bonvoy
Events
On nights when the calculated Loyalty Occupancy is at or above • Five times the annual ADR for EDITION, The Luxury Collection, St.
85%, properties are eligible to receive reimbursement at a percentage of Regis, The Ritz-Carlton, Ritz-Carlton Reserve, and W.
that night’s Loyalty ADR for standard redemptions. The calculated
Redeeming
reimbursement is based on a percentage of that night’s Loyalty ADR,
Points
referred to as premium compensation. EXAMPLE

PointSavers and Cash + Points awards will not generate premium A JW Marriott property with a yearly ADR of US$215.00 has a
compensation. However, these room nights are included in the daily Award
maximum ADR payout of US$860.00 (US$215.00 x 4). Reimbursement
loyalty-occupancy calculations.
Marriott Bonvoy excludes certain low-room-rate business from the
calculation of Loyalty Occupancy and Loyalty ADR. Instructions
follow about how to calculate Loyalty Occupancy and Loyalty ADR. Partnerships

Note: Marriott Bonvoy reserves the right to limit award nights in the total available room inventory.
Marriott Bonvoy will implement the limit at its discretion. The award reimbursement calculation is Additional
not impacted by the implementation of the limit. Refer to “50% Award Redemption Limit” in the
Redeem Points section in this guide. Information
Overviews

Support and
Contact
Information

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Program
Overview

Additions to Reimbursements Program

Enrollment

Marriott Bonvoy will add required government taxes Resort Credit for Award Redemption Stays Membership
Tiers and Types
to the reimbursement amounts for award redemption
rooms, paid to participating properties in eligible Resort hotels will receive US$15 for each eligible award/redemption night
Benefits,
in addition to other loyalty reimbursement. This applies to Standard
markets where the reimbursements for award Redemption Awards, Free Night Awards, Cash + Points awards, and
Including Elite
Recognition
redemption nights are taxable. Taxes on award PointSavers awards, but does not apply to upgrade awards or Suite Night
Awards. In order to qualify for the incremental US$15 payment, the hotel
rooms are not reimbursable in all areas. For must meet the resort designation criteria as determined by the Earning
example, most hotels in New York City receive zero continent. Also, the hotel must offer the Elite Welcome Gift options to Points
Platinum Elite, Titanium Elite, and Ambassador Elite members at time of
tax reimbursement from Marriott Bonvoy because arrival. Elite Welcome Gift options are brand- and continent-specific and
local and state tax laws exempt these payments. include either points and breakfast for the member plus one guest or a Marriott Bonvoy
Events
local amenity. Concierge lounge access must be granted at applicable
brands. Refer to the Benefits, Including Elite Recognition section in
Additionally, fees may be reimbursed, including taxes, if they are lawfully
this guide for detailed information.
mandated and required by a level of government (federal, state/ Redeeming
provincial, regional, or municipal) to be paid. Documentation supporting The US$15 resort credit does not apply to these brands: AC Hotels by Points
the mandatory requirement is required. Resort fees may be reimbursed, Marriott, All-Inclusive by Marriott Bonvoy, Aloft,* Courtyard,* participating
including taxes, if approved by the continent. At eligible all-inclusive Design Hotels™, EDITION, Element, Fairfield,* Four Points, Gaylord
properties, taxes are included with the reimbursement calculation and Hotels, Grand Residences by Marriott, Marriott Vacation Club, Moxy Award
will not be listed separately on the hotel’s invoice. Hotels, Protea Hotels, Residence Inn, The Ritz-Carlton, Ritz-Carlton Reimbursement
Reserve, Sheraton Vacation Club, SpringHill Suites, TownePlace Suites,
In the event that tax changes are required, please contact the Finance
Vistana Residence Network, Westin Vacation Club, and company-
Reimbursement Support team to guide you through the submission
designated all-inclusive properties.
process. Documentation will be required. Partnerships
* L imited exceptions apply.

Additional
Information
Overviews

Support and
Contact
Information

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Program
Overview

Daily Hotel Practices Program

Enrollment

Participating properties that are not on the Marriott reservation platform Daily Loyalty Occupancy and daily Loyalty ADR are calculated using data Membership
(or select properties that are required to do so) must enter the GRR data from the MARSHA reservation system. Properties are responsible for Tiers and Types
in the IMS. The GRR data includes key elements in calculating Loyalty ensuring their PMS is in daily balance with MARSHA and is configured
Occupancy and Loyalty ADR, such as total room revenue, total rooms using global good-data standards so room nights and revenues are
occupied, and more. The GRR data must be submitted every day, posted correctly (especially market segment codes); they must also Benefits,
Including Elite
regardless of award activity. For all dates reaching the premium ensure that Loyalty Occupancy and Loyalty ADR are calculated correctly. Recognition
compensation occupancy threshold, supporting documents/reports
must be sent to the Loyalty Reimbursement Desk. All reward certificates (standard and upgrade) must be attached to an
overnight-stay night with both a redemption rate plan and a 25-market Earning
See the Support and Contact Information section in this guide for segment code to be reimbursed. If an incorrect rate plan or market code Points
more communication information. is attached, the payment may not be processed. A Day Use stay (same
check-in and checkout date) will not be reimbursed by the program, and
Award certificates are issued to the specific property requested by the member will be responsible for paying for this stay. Marriott Bonvoy
the member. In the event the member is moved to a different property, Events
the certificate will not follow the member and the new property will not After a stay has occurred, requests to change the stay from an award
be reimbursed. stay to a paid stay or from a paid stay to an award stay will not be
processed. Members may change their paid stay to a redemption stay
Properties are not allowed to charge members on award redemption Redeeming
before the stay or with the hotel during the check-in process based on Points
stays for taxes, service charges, or extra-person charges. At eligible the redemption room availability and current redemption pricing. Hotels
all-inclusive properties, extra-person charges for the third, fourth, or more are not to change the member’s paid stay to a redemption stay after
guests in the room are an additional fee and are not included in the check-in or after checkout because it circumvents established inventory.
award redemption as form of payment. All other property charges, Award
Reimbursement
including incidentals, continentally approved resort fees, The Ritz-Carlton
Club Level charges, rollaways, and other fees are the responsibility of the
member and are not included in the award redemption stay.
Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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Program
Overview

Reimbursement Timeline Reminders Program

Enrollment

Awards will be processed for reimbursement as they are submitted. Old Membership
certificates will not be processed, and the property forfeits payment for Tiers and Types
unsubmitted days. All certificates that actualized in the prior calendar
year may be accepted for reimbursement and adjustment. Redemption
certificates that actualized before the prior calendar year will not be Benefits,
Including Elite
processed. For example, certificates received November 12, 2023, would Recognition
not be reimbursed for any date prior to January 1, 2022.

GRR Data Entry Deadline Earning

Manual hotels have 90 days to provide their GRR in IMS. Points

Hotels that manually send their daily GRR to the Marriott Bonvoy
Reimbursement team will have 90 days to provide these reports. When Marriott Bonvoy
this deadline passes, Loyalty will reimburse outstanding redemption Events
certificates at the base rate. Hotels forfeit the ability to receive premium
reimbursement for nights where the GRR was not provided or provided
after 90 days. Redeeming
Points
For example, Hotel A has one-way system communications with MARSHA
and is required to manually provide their daily GRR to Loyalty. (NOTE: GRR
is the basis for the Loyalty Calculation of ADR and Occupancy, which are Award
necessary to receive premium reimbursement.) For June 1, Hotel A does Reimbursement
not submit their GRR to Loyalty. After 90 days (August 30), Loyalty will
reimburse base rate for all redemption award nights on June 1. In addition,
the hotel is no longer able to update ADR and occupancy for June 1 or
receive premium reimbursement for this night. Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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Program
Overview

Reimbursement Guidelines Program

Enrollment

PointSavers Award Reimbursement Membership

Tiers and Types

The PointSavers award allows point redemptions for EXAMPLE Benefits,

Including Elite
less than a standard award. Properties are always Recognition
A Marriott property at occupancy less than 85% on January 8
reimbursed at 75% of their base rate. Properties are elected to allow PointSavers awards.
reimbursed at this rate regardless of the day’s • Ten members stayed on standard awards.
Earning
Points
occupancy rate; these redemptions do not qualify for • Five members stayed using PointSavers awards.
premium reimbursements but are included in the • The property’s base reimbursement rate is US$90.
Marriott Bonvoy
daily loyalty-occupancy calculations. Events
The property will be paid a total of US$1,237.50
These awards are not offered at participating Design Hotels™. (US$900 + US$337.50) for all awards on January 8:

10 standard awards at US$90 per standard award Redeeming

Points
(10 x US$90 = $900) plus US$67.50 per PointSavers award
(5 x US$67.50 = US$337.50) for a total of US$1,237.50.

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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Program
Overview

Reimbursement Guidelines (continued) Program

Enrollment

Cash + Points Award Reimbursement Membership

Tiers and Types

A Cash + Points award allows members to use a The cash amount for a property is determined by choosing the greater of: Benefits,
Including Elite
combination of cash and points for a single-night • A hotel's base rate + 10%, rounded up to the nearest US$5 Recognition

redemption stay at a property. For these awards, the OR

property keeps the cash amount paid by the member • 50% of the minimum daily shopped rate (in U.S. dollars) over the Earning
next 12 months of the lowest room, rounded up to the nearest US$5 Points
and may also receive additional reimbursement.
The selected cash amount is then mapped to the nearest of 16 fixed cash
values, which have been derived from the most frequent systemwide
If the property’s base rate is higher than the cash amount, the property Marriott Bonvoy
values in the above calculation. For new opening properties, similar types
Events
will also be reimbursed the difference between the base rate and the of available data inputs will be used (for example, estimated base rate in
cash amount. place of final base rate).

Properties are reimbursed in this manner regardless of that day’s EXAMPLES Redeeming
occupancy rate; these redemptions do not qualify for premium Points
reimbursements but are included in the loyalty-occupancy calculations. A property with a base rate of US$29 and a minimum shopped rate of US$79.

The property would be assigned US$40 for their cash portion of Cash + Points.
For example, the base reimbursement for a Fairfield by Marriott hotel is US$29 + (10% x US$29) = $31.90, which rounds up to US$35, is less than Award
US$50. A member books a Cash + Points award where the member US$79 x 50% = $39.50, which rounds up to US$40. Reimbursement
pays the property US$35 for the cash portion of the award. Marriott
Bonvoy will pay the property US$15 to make up the difference between A property with a base rate of US$101 and a minimum shopped rate of US$239.
the base rate* and cash amount. The property would be assigned US$125 for their cash portion of Cash + Points.
Partnerships
US$101 + (10% x US$101) = $111.10, which rounds up to US$115, is less than
US$239 x 50% = US$119.50, which rounds up to US$120, and the nearest cash value is
US$125.
Additional
*T he base rate and daily shopped rate referenced above are based on data as of the launch of flexible Information
redemptions. In the future, the cash amount for a property will be recalculated annually when a hotel’s
base rate is determined.
Overviews

Participating Design Hotels™, Grand Residences by Marriott, Marriott Vacation Club, Sheraton Vacation
Club, and Westin Vacation Club properties do not participate in the program. Support and
Contact
Information

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Program
Overview

Reimbursement Guidelines (continued) Program

Enrollment

Suite Night Award Reimbursement Membership

Tiers and Types

Reimbursement for SNAs only occurs when a OCCUPANCY REIMBURSEMENT Benefits,

Including Elite
participating property is at or above 85% Loyalty Less than 85% 0 Recognition

Occupancy on a given date. The property will be 85% to 94.99% 5% of daily Loyalty ADR
paid at a percentage of the property’s daily Loyalty Earning
Greater than 94.99% 10% of daily Loyalty ADR Points
ADR calculated for award reimbursement.
EXAMPLE
If the hotel (e.g., through the front office) chooses to upgrade a previously Marriott Bonvoy
Events
denied SNA on the day of arrival, the hotel will not be reimbursed.
A Westin hotel has a Loyalty Occupancy of 91.23% with a Loyalty
SNAs are redeemable at participating brands, except all-suite hotels ADR of US$238.24. The property has three SNAs.
(full-service hotels only that consider all inventory to be suites or have Redeeming
The property will receive US$35.73 for the SNAs:
“Suites” in the hotel name), Aloft, Bulgari Hotels & Resorts, participating Points
US$238.24 x 5% = US $11.91 and US$11.91 x 3 = US$35.73
Design Hotels™, EDITION, Element, Grand Residences by Marriott,
Marriott Executive Apartments, Marriott Vacation Club, Protea Hotels, The
Ritz-Carlton, The Ritz-Carlton Club, Ritz-Carlton Reserve, Sheraton Award
Vacation Club, and Westin Vacation Club properties. Reimbursement

In addition, SNAs are not redeemable at select participating properties

as well as certain brands and/or properties that do not participate in
Marriott Bonvoy. Members can contact Member Support for information Partnerships
about SNA participation at specific properties.

Additional
Information
Overviews

Support and
Contact
Information

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Program
Overview

Reimbursement Guidelines (continued) Program

Enrollment

Late Arrival Reimbursement Membership

Tiers and Types

Hotels may request full reimbursement for To ensure hotels are being reimbursed for the night that a room was held Benefits,
for a late arrival on a redemption stay, the hotel must submit the Short Including Elite
late-arriving members with Marriott Bonvoy Paid Request Form for redemption stays of two or more nights where the Recognition

redemption stay reservations. This policy applies to reservation had to be adjusted for a red-eye arrival. Marriott Bonvoy
reimburses for redemption stays with the same check-in and checkout
hotels that are manually adjusting reservations for date, so no form is required for one-night stays. This policy does not
Earning
Points
arrival on the following day to accommodate a apply to no-shows, early checkouts, or regular reservation date changes.

member’s delayed arrival. The redemption award certificates must reflect the original number of
nights, even though the number of nights was reduced. Hotels can Marriott Bonvoy
Events
contact Marriott Bonvoy Property Performance and Support to assist
For example, a member has a redemption reservation for December 2 for
with certificate modification requests.
four nights and has informed the hotel that because of flight delays, the
member won’t arrive until 3 a.m. on December 3 (after night audit has The Short Paid Request Form (XLS) should be sent to Redeeming
run). For the redemption reservation to be eligible for Late Arrival [email protected] for reimbursement Points
Reimbursement, the member must check in before the standard check-in within 30 days to ensure timely reimbursement and avoid members
time on the second day. proactively canceling their certificate. Reimbursement will be processed
within two weeks of submission. Late Arrival Reimbursement will appear Award
on the same Owner & Franchise Billing (OFB) line item or PeopleSoft Reimbursement
account number as all other room reimbursement. The timing of posting/
processing is subject to when the Short Paid Form is submitted.
Partnerships
Manual hotels may enter the originally scheduled arrival date in IMS.
Short Paid Request Forms are not required for manual hotels.

Additional
Information
Overviews

Support and
Contact
Information

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Program
Overview

Upgrades on Award Reservations Program

Enrollment

Loyalty Premium Upgrade Redemptions are EXAMPLES Membership

Tiers and Types
typically an optional rate program that allows a • If a standard room is selling for US$100, and the member uses
member to upgrade to a premium room for cash points to upgrade to a Junior Suite with a retail value of US$300,
Benefits,
Marriott Bonvoy will reimburse US$200 for the upgrade plus the
or points. standard reimbursement — or the premium reimbursement,
Including Elite
Recognition
when applicable.
When the member uses points for a premium room, the property will be • If a standard room is selling for US$100, and the member uses
reimbursed for the Standard Redemption Award (base rate or premium Earning
cash to upgrade to a Junior Suite with a retail value of US$300, Points
rate depending on Loyalty Occupancy), as well as the rate difference you can charge the member US$200 for the upgrade.
between the standard and premium retail rates.

When the member pays cash for the upgrade portion of the premium Marriott Bonvoy
room, the property will be reimbursed for the Standard Redemption Award Events
(base rate or premium rate depending on Loyalty Occupancy) and collects
the payment from the member for the rate difference between the standard
and premium retail rate. Redeeming
Points
Upsell or upgrade charges on award stays are considered loyalty revenue
and are not used in calculating the Loyalty ADR, regardless of whether the
loyalty program (e.g., upgrade award) or member pays the charge. Award
Reimbursement
Participating Design Hotels™ do not participate in upgrade awards.

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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Program
Overview

Renovation Inventory Reduction Program

Enrollment

The RIR program may allow certain rooms To qualify for inventory reduction, RIR rooms must meet Membership
two criteria: Tiers and Types
(previously referred to as Out-of-Order [OOO]
• The number of rooms is a minimum of 5% of the entire
rooms) to reduce inventory for determining hotel’s inventory. Benefits,
Loyalty Occupancy. • The time frame of rooms is a minimum of 30 consecutive nights. Including Elite
Recognition
RIR nights are reported in segments. Segmentation rules are as follows:
Valid RIR reasons are:
• Four segments starting in the same month. Earning
• Renovations Points
• Total of 48 segments per year.
• Major repairs
• A segment must be a minimum of three days.
• Loyalty management approval by special request
• Segments may not overlap. Marriott Bonvoy
Submit for approval 15 days prior to the start date of renovations. Events
• Consecutive segments can be used to satisfy the 30-night RIR
eligibility requirement.
Any change requests need to be submitted and approved within 30 days
of the end of the affected segment. For example, a change for April 15 All RIR requests must be updated in the hotel PMS as Out of Order Redeeming
must be submitted by May 14. Any changes must fall within RIR program Rooms. Requests not updated may invalidate the RIR request. Points
rules, including maximum number of segments (48) in a rolling year.
Changes are subject to recalculation of Loyalty Occupancy, which may EXAMPLE
result in a gain or loss in premium compensation. Award
A 100-room hotel submitted the following dates and segments that Reimbursement
An approved RIR form must be on file for the hotel inventory adjustment
satisfy both the 5% inventory rule and the consecutive segment 30
to be used in calculating Loyalty Occupancy.
nights’ duration rules:
This is a two-step process: Partnerships
• Segment 1: Five rooms for seven days (May 1 to May 7)
• Step 1: After completing the RIR form, managed hotels require • Segment 2: 12 rooms for 25 days (May 8 to June 1)
written approval from their regional vice president of finance.
Franchised hotels require written approval from their Marriott Additional
Information
Account Executive/Franchise Support and Loyalty.
Overviews
• Step 2: Marriott Bonvoy validates that the request is within
program rules.
Support and
Contact
Information

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Program
Overview

Renovation Inventory Reduction (continued) Program

Enrollment

If a hotel fails to meet either the 5% or 30 nights’ Membership

Tiers and Types
duration rule used to reduce hotel inventory, the
RIR request will be voided and Loyalty Occupancy Benefits,
will be recalculated. This may result in loss of Including Elite
Recognition
premium compensation.
Earning
If a hotel falls below the 5% rule after the 30 nights’ duration rule has Points
been met, the hotel will no longer be eligible for the inventory reduction
for that segment and hotel inventory will be set back to full. If the hotel
continues with RIR after falling below 5%, it will be treated as a new Marriott Bonvoy
request and must meet the 5% and 30-day rule starting from the new Events
date after falling below 5%.

Only rooms approved for RIR outlined on the previous page are permitted.
Redeeming
Rooms placed out of order for unapproved reasons (maintenance, Points
blocked for arrival, site inspection, etc.) do not reduce the hotel inventory
and are not allowed to be included in the RIR. The Loyalty Reimbursement
team may request copies of a detailed RIR report showing RIR reasons.
Award
If adjustments are found to include rooms for unapproved reasons that Reimbursement
reduced the hotel inventory in calculating Loyalty Occupancy, the
inventory will be adjusted to account for the ineligible rooms. This may
cause a hotel to not meet either the 5% or 30 nights’ duration rule,
potentially resulting in the loss of premium compensation. Partnerships

RIR Form
Use the RIR form for electronic submission of requests to change guest Additional
room inventory for eligible RIR reasons. The RIR form is available as an Information
Overviews
Excel document on the Loyalty page on MGS.

Support and
Contact
Information

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Program
Overview

Reimbursements for New Openings and Major Renovation Properties Program

Enrollment

New Properties Major Renovation Properties Membership

Tiers and Types

Properties new to Marriott Bonvoy will be assigned a market base rate If a property’s base reimbursement rate calculation and policy are
Benefits,
and market Award Reimbursement Policy upon opening. Market rates are affected due to hotel renovations that have a material disruption of Including Elite
built upon comparable Marriott Bonvoy properties that follow the 12-month guest-facing business (e.g., in the main lobby, pool area, or meeting Recognition
time frame calculation. A new base rate and Award Reimbursement Policy spaces) or that are part of a conversion where the hotel will see a
will be calculated after a new property’s first full year of activity using significant market repositioning, the hotel may request a market rate to
12 months of operating data, which will remain in effect for the rest of the account for this unique circumstance. The market rate approach Earning
calendar year. The hotel general manager will be notified of the market excludes any approved RIR rooms (see previous pages). Points
base rate assignment prior to opening as well as the new base rate
calculation following 12 months of operations. Once it is determined the property is eligible for a market rate, the rate
will be in effect from the beginning of the year after renovation has Marriott Bonvoy
Any hotel that is on the market rate will not receive a MBV5 report in MRDW initiated through the end of the 12 months after renovation. At this point, Events
until the year following the final base rate assignment. The first MBV5 report Finance will use the 12 months of historical data post renovation to
is available in the fourth quarter for the following program year. calculate a new reimbursement rate and policy, which will remain in effect
for the rest of the calendar year. Redeeming
New properties are encouraged to monitor their recorded award Points
reimbursement revenue and refer to the MBV9 report for actual Hotels that would like to request a market rate due to a material disruption of
reimbursement by day so their estimate of the final base rate calculation business should email Loyalty Finance. Please include the start and end
after the first year is within expectation. dates of the renovation, the forecasted ADR and redemption penetration for Award
the 12 months following the renovation, financial data supporting a drop in Reimbursement
Hotels which opened prior to July 1, 2022 — along with Ritz-Carlton either ADR or penetration during the renovation, and any screenshots of the
Reserve properties, properties with 30 or fewer rooms (Award property’s webpage that show a disclaimer of the renovation.
Reimbursement Policy 6), eligible all-inclusive properties (Award
Reimbursement Policy 7), and seasonal closure properties — will be Partnerships
assigned an estimated base rate and award reimbursement policy.
Any difference between the estimated rate and final rate calculation
will be credited or charged to the hotel through a true-up. Additional
Information
Overviews

Support and
Contact
Information

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Program
Overview

Reimbursement Reconciliation Program

Enrollment

Hotels must reconcile the hotel’s daily rates, Membership

Tiers and Types
occupancy, and Marriott Bonvoy reimbursements
to ensure accurate hotel reimbursements. This Benefits,
is done by comparing award stays through the Including Elite
Recognition
PMS by validating payments from the ARS and/or
the MRDW reports on MGS. MRDW provides the Earning
Reimbursement Detail Report (MBV9) and Monthly Points

Awards Paid Certificate Report (MBV14) to assist.

Marriott Bonvoy
Events
For more information, refer to the Loyalty Finance Guide and the Loyalty
Reimbursement ARS Job Aid.

Redeeming
Points

Award
Reimbursement

Partnerships

Additional
Information
Overviews

Support and
Contact
Information

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Program
Overview

Documentation Retention Program

Enrollment

Properties are responsible for maintaining Loyalty Compliance Membership

Tiers and Types
detailed documentation for the current year plus,
at minimum, the past four years to support revenues Marriott Bonvoy has a dedicated Compliance Benefits,
and occupancy used to calculate Loyalty Occupancy team that monitors properties for compliance to
Including Elite
Recognition
and Loyalty ADR. This will demonstrate Marriott Bonvoy rules, which state that a property
compliance to Marriott Bonvoy rules and policies in must comply with all program rules and policies, Earning
the event of an audit. including those governing property reimbursements.
Points

Marriott or its authorized representative will have

Documentation that may be requested in the event of an audit includes Marriott Bonvoy
but is not limited to: the right to conduct periodic data analytics and Events

audits to ensure each property is in compliance with

• Daily revenue reports • Copies of contracts such rules and policies. Redeeming
• Housekeeping room • Copies of guest folios Points
attendant worksheets • Detailed out-of-order and If Marriott or its authorized representative finds (a) noncompliance with
• Detailed statistics service reports such rules or policies or (b) noncompliance with generally accepted
accounting principles (GAAP) or with the Uniform System of Accounts for Award
• Detailed posting transactions • Adjustment reports Reimbursement
the Lodging Industry (USALI), which noncompliance resulted in
• Complimentary rooms • General ledger reports inaccurate reporting of property records, then the property will be liable
reports • Special request/service for any and all compliance-related costs in addition to returning any
• Manager’s reports reports over-reimbursements. Partnerships
• Reimbursement reports • Copies of vouchers In instances where Marriott Bonvoy rules are silent, USALI
• Credit card authorizations • Copies of award certificates standards apply.
Additional
• Registration cards • Comments, remarks, and Information
notes on all reports Overviews
• Detailed trial balances
• Copies of invoices
• Room key lock access
Support and
reports Contact
Information

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 IN TER N A L USE ONLY

For more information, please go to the Loyalty page on MGS.

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