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Post Implementation Review
Organization: Document No:
Department: Revision: 0.1
Section: Sheet: 1 of 3
Purpose of the PIR
Purpose of PIR is to discuss the way how the change has been implemented, what were the issues and
challenges faced while implementing.
Scope of the PIR
The PIR applies to:
Change Implementation
Dates
Resources needed
Communication
Objectives of the Change request
Should define the overall objectives of change request
1)
2)
3)
4)
Post Implementation Review Details
PIR
Change number: PIR number:
RFC created date: Requester name:
RFC closed date: Requester Department:
PIR meeting date: Change Manager's name
Change Manager's
Type of review: Statutory/ Non statutory
email:
1)
Stakeholders
2) Change Manager's
involved in PIR:
3) phone:
4)
Surveys, User group
PIR method: RFC Result: Success/ Failed
meetings, etc.
Post Implementation Review
PIR Assessment Questionnaire
What were the objectives of the RFC?
To what extent have the objectives met?
What were the original assumptions of the change?
Were there any unintended consequences?
What were the original risks identified?
Were there any risks that were discovered in the later stages?
What are the direct and indirect impacts of the change?
What type of communication was needed while implementing the change?
Were the stakeholders informed about the change progress and while implementation?
What were the challenges faced while implementing the change?
Were there enough trainings provided after the change implementation and release?
Were the new/ modified CI details updated in CMDB on time?
Were there any incidents raised due to change implementation?
Were there any change collisions?
How many days it takes for the complete implementation? Did we breach SLA's?
How many people were involved in the change implementation?
Did we have to consult any 3rd party companies for any technical expertise?
Was the implementation plan detailed enough?
Did we backout the plan? Was the backout plan detailed enough?
Did we implement remediation plan? Was the remediation plan detailed enough?
Did the test plan cover all the scenarios? Was it detailed enough?
Were there are any deviations with respect to planned and actual implementation dates?
Objective outcomes
Objective Met? (Rating 1-5)
Objective definition 1 stands for not at all and
5 stands for completely met
1)
2)
3)
Benefits realization
Benefits realized? (Rating 1-5)
Benefits planned 1 stands for not at all and
5 stands for completely met
1)
2)
3)
Customer requirements
Requirements Met? (Rating 1-5)
Customer requirements 1 stands for not at all and
5 stands for completely met
1)
2)
3)
Document No: Sheet: 2 of 3
Revision No: Issue Date: xx-xxx-xx
Post Implementation Review
Lessons learned
Lesson Where and how to be used
1)
2)
3)
Recommendations
Recommendation definition Where and how to be used
1)
2)
3)
Signatures
Prepared By: Approved By:
Name: ________________________________________ Name: ________________________________________
Signature: ____________________________________ Signature: ____________________________________
Title: __________________________________________ Title: __________________________________________
Date: _____________________________ Date: ____________________________
Document No: Sheet: 3 of 3
Revision No: Issue Date: xx-xxx-xx
