DIVA CAKES & CONFECTIONS LIMITED

PERFORMANCE MANAGEMENT MATRICS - Janitor/Cleaner

PERFORMANCE MEASUREMENT

Employee Name Appraisal Period

Job Title Reporting Manager

Department Reviewer

Individuals should have their own goals aligned to the Departmental Goals that they work for. Overall these are aligned to the Corporate Goals for the company.

Departmental Goals: (to be populated by Head of Department or CEO)

1. Hygiene and Cleanliness 2. Punctuality 3. Material cleaning
4. Report documentation 5. Core value,Behavioural and Leadership Competencies
Overall Ratings
EP: Exceptional Performer (95-100%), OP: Outstanding Performer (85-94%),SP: Solid Performer (75-84%), PP: Potential Performer (70-74%), DP: Developing Performer (61-69%), UP: Under
Performer 0-60%, TSTT: Too Soon To Tell (applies for those with less than six months service)

TOOLS IN MEASURING: Surveys,Paper Files, Representational Documents, Email Trails

SECTION A

Performance Ratings / Target Setting Performance Scoring/ Review

6 Months FULL YEAR
Departmental Employee Assessing Employee Assessing
KPI'S Weight Metrics %Achieve %Achieve
Goal Target Actual Rating Manager' Target Actual Rating Manager'
ment ment
Score s Score Score s Score
1. Clean working
environment

Adherence (achieve not less Adherence (achieve not less

bakery/outlet monthly quality
than 85% compliance) = 100; than 85% compliance) = 100;
Quality of work inspection score on cleaning.
(70% compliance) = 50; (70% compliance) = 50;
Must not achieve less than 85%
Otherwise= 0 Otherwise= 0
30%
2. Punctuality

To commence cleaning work (Outlet floor cleaning done by (Outlet floor cleaning done by
Attendance regularly on time - 7am and 7.45 am) = 100; (Cleaning done 7.45 am) = 100; (Cleaning done
conclude by 7.45am by 8am) = 50; otherwise =0 by 8am) = 50; otherwise =0

15%
cleaning of all
3. Ensure

All butter buckets used must be

buckets

Ensure prompt cleaning of all butter Within 24 hours = 100%; 48 Within 24 hours = 100%; 48
cleaned and packed for return to
buckets hours = 50%; otherwise = 0 hours = 50%; otherwise = 0
the bakery within 24 hours of use
20%

Adherence (achieve not less Adherence (achieve not less

assistance
4. Outlet

Deliver on assigned tasks in the outlet

Carryout all assigned daily tasks in than 85% compliance) = 100; than 85% compliance) = 100;
such as pinning boxes, outlet errands and
the outlets (70% compliance) = 50; (70% compliance) = 50;
cake slicing
Otherwise= 0 Otherwise= 0
15%
performance
5. Business
financial

Percentage achievement of
Business Percentage Revenue achievement
company's Revenue

10% 100% achievement 100% achievement

6. Core Values,

Competencies
Behavioural&
Leadership

Exhibit excellent attitude to work,

Behavioural Competencies (Ratings from subordinates and to be a solution
75Points 75 Points
SECTION B) driven person towards duties in
and outside work expectations.

10%
100% Provisional Rating Provisional Rating
Employee Total Total
#DIV/0! #DIV/0!
Comments Score Score

Overall Overall
#DIV/0! #DIV/0!
Rating Rating
Reviewer
Comments

Core Values & Behavioural Competencies

Ratings Examples of exhibited

SECTION B behaviours
Desired Behaviours
1 (Low) 2 3 4 5 (High) Self (Strengths, examples,
Manager developments required)
Ownership& Attitude to work
• Follows through on assigned tasks to ensure conclusion of
same
• Pays attention to details and monitors the work to ensure
Core Values, Behavioural and Leadership Competencies

quality
• Displays standards and thoroughness
a high level of effort and commitment towards
•completing assignments
Is reliable and dependablein aintimely manner
carrying out assigned tasks
• Takes ownership & shows responsibility with all work related
activities
Time Management
• Manages own time in other to meet timed commitments -
arrives
* Present timely to events,
at work on timemeetings,
with littleetc
or no absences adequately
explained.
Ethics and Core Values
• Does not compromise Diva Cake's interests for personal gain
-• isContinuosly
honest andexhibits
demonstrated trustworthiness
the organisations in all business
core values,
vision&mission .
Team Work
• Goes out of his way to assist other team members when
•needed
Shares responsibility for the team’s mishaps
Problem Solving
• Resolves simple work issues with little or no assistance
• Can select appropriate tools and methods to resolve problems
Planning and Organization
• Organizes work, sets priorities in order to determine the
sequence of activities needed to achieve set goals
• Keeps a clean and tidy work station at all times.
Total Score (Over 75: In percentage = 75/75*100)

Employee Comments

Reviewer Comments

Personal Development Plan

Inputs include feedback, competency assessment etc. Target
Competency / development date for
Desired outcome Activities/ initiatives to address identified need Timeline & responsibility
required completio
n

Mid-Year / Annual Overall Summary

Employee Comments(Strengths / Areas for improvement. Action plan for continuous improvement & development).

Employee Signature Date

Line Manager Comments

Line Manager/
Supervisor Date
Functional Manager
Signature Date
Signature

CEO's Signature Date