Accessing Your Voicemail Remotely • To answer the second call press the
‘ANSWER’ soft key
You may access your voicemail from
anywhere by dialing your company’s main (The first call is automatically placed on
number and then choosing your extension, hold and you are connected to the
or by dialing your private DID number. second call. NOTE: If you do not use
Your own extension will ring until your the answer key and you select another
voicemail message picks up. When you hear line without pressing HOLD, the first
your own greeting, press the ‘*’ key and you call is disconnected.)
will be prompted to enter your password
followed by the ‘#’ key. Once this is To reconnect with the first call press
entered, you will have access to the the blue scroll key (with the up and
voicemail system just as if you were sitting down arrows). Highlight the original
at your own desk. call. Press the ‘RESUME’ soft key.
SPEED DIAL WEB PORTAL Quick Reference Card
Baton Rouge web address:
Allows you to assign your most frequently http://webportal.razorline.com/
For
called numbers to a button on your phone.
New Orleans web address: Cisco 7942/7962 Phones
TO PROGRAM A SPEED DIAL http://webportal.razorline.com/
Dial ‘544’ on your keypad. You will be
prompted to enter the speed dial number For Technical Support please email
you wish to program followed by the pound
[email protected] or call 877-733-1700
sign. Enter ‘9’ before the number if it will
be an external call. You may also program
an internal number by simply entering the 111 Veterans Memorial Blvd.
four digit extension. ‘9’ is not needed if the
number is internal. The number you entered Suite 1620
will be repeated to you and you are to
Metairie, LA 70005
confirm that the number is correct by
entering the ‘#’ sign. 504-274-1700
Note: You may have a system administrator
program the speed dial numbers for you on
5555 Hilton Ave.
the Cisco 7942/7962 phone by sending an
email to
[email protected]. Once the Suite 605
numbers are programmed they will appear
as a softkey on your phone display. Baton Rouge, LA 70808
ANSWER A SECOND CALL 225-214-4400
To answer a second call and switch between
the two calls…
TRANSFER button along the side of your phone, you VOICEMAIL
will terminate one of the calls.
To transfer a call to another party: To access your voicemail, press the
Inform the caller of the transfer. Press the ‘Messages’ button. Enter your password.
‘TRNSFER’ soft key on your phone. The The default password for your voicemail is
original party will hear ‘on hold’ music. Dial your four digit extension. Press the ‘#’ key.
the four digit extension you wish to transfer CONFERENCING
to or ‘9’ and the outside line. When the To place a conference call while speaking If there is a message waiting it will play
party answers the call, announce the transfer with one party: immediately, otherwise you will be
and hang up your handset. prompted to enter a number corresponding
Inform them of the conference with one of the following options:
CALL FORWARD
Press the ‘CONF’ soft key: the call is placed 1-Listen to Inbox messages
To forward your calls to another extension on hold and you may immediately dial the 2-Listen to Saved messages
or an outside line (such as a cellular phone): second party.
Lift the handset. 3-Change your password
Press ‘FWD’ soft key. Dial the number of the party you wish to 4-Listen to your pre-recorded greetings
Enter the number you want your calls include in the conference. You may dial an
forwarded to. Remember to enter ‘9’ before internal four digit extension or ‘9’ and an 5-Record your voicemail greetings
the number if it is an outside line. If it is external number. Inform the third party of 6-To access personal distribution groups
internal, you may simply enter the four digit the conference.
extension. 7-To compose a message
Press the ‘End Call’ softkey or hang up. Press the ‘CONF’ soft key again and ‘New 8-To hear or change your customized
Conference’’ will appear on your LCD. operator assistance
NOTE: Your phone will not ring until you This indicates that the conference was
cancel Call Forward. To cancel call completed successfully. The three parties Once you make a selection, you will be
forwarding, press the ‘forward’ button and are now connected. prompted step by step through the process.
then press the ‘speaker’ button or pick up
and replace the handset. To end the conference call, simply hang up. While listening to messages, the following
The originator of the call may hang up at commands may be helpful:
**This feature is not to be confused with any time and the other parties involved in
the Find-me Follow-me feature in the call are still connected. Their ‘#’ skips through the prerecorded
Webportal. connection will not terminate until they announcement to the message
physically hang up their handsets.
HOLD 7-skips backward in 5 second increments
9-skips forward in 5 second increments
During a call if you want to place someone MUTE 99-skips to the end of the message
on hold, press the ‘HOLD’ soft key. You 77-rewinds to the beginning of the message
To mute a call, press the ‘MUTE’ button on 8-pauses the play of a message
may then dial another call immediately,
your phone. To continue your call, press 5-saves a message
without selecting another line. Toggle
the ‘MUTE’ button again to disable this 4-deletes a message
between the two calls by pressing the
‘resume’ and ‘hold’ softkeys. If at any time feature.
during the call you press the round line
