TOTAL ACTIVE TICKETS RMC TES IMPORTS: 4
AMR - 3
21 17 4
EME - 1
TICKET No. ISSUE UPDATES
INC37607957 - Multiple issues - For follow-up either tomorrow or next week Monday to give more tim
INC37756043 - Chat issue - Waiting for MSFT update.
INC37766490 - Call issue - For follow-up today with the user to ask for new set of logs.
INC38226815 - MS Teams is crashing on Mobile - Waiting new updates from Microsoft.
INC37618728 - Duplicate/Copied meeting in Outlook - For further checking.
INC38280332 - Missing folder - Have tried to replicate the issue and was able to replicate 2 out of 3 fro
INC37252088 - Unabe to call via Cellular Network - For follow up.
Ticket # Issue Updates
INC37607957 Multiple issuesFor monitoring and follow-up today.
INC37756043 Chat issue Waiting for further response from MSFT.
INC37766490 Calls are getti For troubleshooting call with the user on Nov. 21 at 3PM IST.
INC38175047 Wiki page of For troubleshooting next week.
INC38226815 MS Teams is cAwaiting new updates from MS.
INC38343016 Teams automati
For further checking with MS and for follow up.
INC38365302 Unable to logi For follow-up in the next business day.
INC38412338 Teams crashes Awaiting MS update.
INC38421856 Can't access f For follow-up on Friday as requested by user.
INC38443190 Not receiving Still awaiting updates/feedback from the testers.
INC38467572 Connection Pr For monitoring and follow-up today.
INC38530369 Make the AdmiFor further checking
INC38545327 Incoming Teams
For monitoring and for follow-up.
INC38548327 Microsoft Team
No response was received from the user. For follow-up today.
INC38562136 Sharepoint wonFor follow up with the user today.
INC38571546 Incoming call No response was received from the user. For follow-up today.
INC38596584 One Drive Folde
For follow-up next week as the user is on PTO today.
INC38626053 Microsoft TeamFor further checking.
INC38629230 Microsoft TeamFor follow-up today to investigate more of the issue.
Count Issue Category
4 Performance
Teams Mobile Issue
1
- 1 Performance related issue
Count Issue Category Teams Version
1 Account Teams Classic
3 Calls Teams Classic
4 Functionality Teams Classic
1 Others Teams Classic
2 Performance Teams Classic
9 Team & Channel Teams Classic
INC37607957
onday to give more time to INC37756043
ch
INC37766490
INC38197263
INC38058520
INC38226815
replicate 2 out of 3 from t INC38258812
INC38199184
INC38267850
INC37618728
INC38280332
INC37252088
INC37607957
INC37756043
INC38226815
INC37653663
INC38292262
INC38343016 Teams automatically gives/removes access
INC37766490
INC38336685
INC38367390
INC38422549
INC38421421
INC38456808
INC38443190
INC38436310
Ticket #
INC43627175
INC43446385
INC43499738
INC43595815
INC43639183
INC42824367
INC43489348
INC43387514
INC43522462
INC43394390
INC43154590
INC43611381
INC43562816
INC43432941
INC43589874
Updates
8 for follow up
1 for troubleshooting
1 Awaiting updates from MS
Updates
1 For further investigation 1
2 For follow up
1 Awaiting updates from Engineering team
3 For follow up
1 For further investigation
1 For further investigation 3
2 For follow up
7 For follow up
2 For further investigation 1
Performance
Functionality
Calls
Team & Channel
Performance
Performance hugh.r.mccall ariel.a.san.die
Team & Channel
Functionality
Performance michelle.sipicscarl.jan.n.riob
Functionality surya.n.s.chavaariel.a.san.die
Team & Channel matthew.j.ree carl.jan.n.riob
Calls gaetano.saglioariel.a.san.die
cenoce.kumar quey.vreyen.m
raghunandan.kquey.vreyen.m
Multiple issues yasaswini.kumrainer.gregorio
Chat issue owen.t.griffithjemuel.john.pe
MS Teams is crashing on Mobile kristin.decker carl.jan.n.riob
Dropping call issue jessica.heitma jemuel.john.pe
MS Teams issue saving changes ciaran.kenned ariel.a.san.die
ms automatically gives/removes access to the chat when our client team members access/leave the call
Calls are getting on-hold
Unable to login to mobile phone For follow-up either tomorrow or next
Storage Increase Request in a Teams Site Waiting MSFT updates.
Waiting new
updates
Crashing Issue from
Microsoft.
Add teams channel as an organization on his desktop app No response received from user, advis
For follow up today.
Not allowing to join meetings or calls using Mobile (Android) For follow-up and for monitoring in the
Not receiving calls from team Awaiting for MS updates
Repeatedly Kicked-off the Call For further
No follow-up todayfrom
updates with parent
the userincide
to as
And,
IMeduser
userisinforming
OOO andthat
return
we isreached
Mondayo
Sent a customer visible to user as he is
For follow-up today to check if he was
User confirmed the issue and provided
For further investigation
For follow-up with the Engineering tea
Category
Account
Calls
Functionality
Functionality
Assigned
Functionality Caller
Engineer
Login
mark.vermeyl carl.jan.n.riob
en oca
Login
tina.m.kucher nikaela.calans
ovsky anan
Others
valentin.iorda jemuel.john.p
che erez
Others
lesley.anne.w jemuel.john.p
augh erez
Others
carl.jan.n.riob
archana.gaba oca
Others
gene.cornfiel carl.jan.n.riob
d oca
Performance
yock.sang.chi angelica.loret
ew e
Team & Channel
rainer.gregori
d.roy o
Team & Channel
rainer.gregori
liz.noubarian o
Team & Channel
donal.og.mcc quey.vreyen.
arthy mercado
andrea.sulzen quey.vreyen.
bacher mercado
vislesh.k.mau jemuel.john.p
rya erez
rainer.gregori
lisa.oneill o
mayank.a.me
hrotra a.c.venkatesh
maria.e.g.pal
rohin.gupta afox
Team & Chann1 For follow up
Functionality 2 For follow up
Calls 1 Awaitinf user's response
Multiple issuesSchedule has been moved to Monday next week, Oct 24th, 6:30PM PHT, as Hugh has a client visit this week
MSFT replied to Michelle's Email and mentioned that he will forward it to Product group team and will provide
She's observing both issue in web and desktop client.
Chat issue Waiting for further investigation from MSFT
Calls are getti Have shared the link to the user on the steps on how to download Prisma Access Global Protect app and how to
Unable to see private
For further
channels
checking today.
Teams Mobile Have checked with the user and asked his availability for troubleshooting. No response so far. For follow-up tod
MS Teams is crUser haven't done yet the steps. He also confirmed that his phone's date/time configuration is set automatically
MS Teams Chann User confirmed issue is happening on both desktop and web app. Asked user if he can manually browse for Cor
Unable to receiUser confirmed issue has not happened today but requested case be open for another 24 hours. For follow up i
Performance I For further checking today
Duplicate/CopiedFor meeting
further checking
in Outlook
today
Missing FolderUnable to reached out as user is mostly in "in a call/presenting" status. Have tried to replicate the issue and was
Unabe to call vReached out to Anusha (Admin) to process request for mobility policy exception. Once done, will reach out to u
ther tomorrow or next week Monday to give more time to check his calls and provide logs.
ceived from user, advised him that we will follow up with him again today while his monitoring his MS Teams calls.
day.
nd for monitoring in the next business day.
oday with parent
ates from the userincident:
to ask for new set of logs.
INC38309775
O andthat
ming return
we isreached
Monday.
out already to Pavan and we are still awaiting for his response. Waiting for Pavan's reply.
r visible to user as he is mostly in a call. For follow up tomorrow.
oday to check if he was successfully added on the organization and if it was reflecting on his desktop client app already.
the issue and provided some of the workarounds he did and the content of the error message appearing when joining calls/me
ith the Engineering team today.
Issue Updates
Microsoft
Teams: add
PVH Corp
guest
account on
the app For follow up
Unable to see
Share Screen For follow up
MESH-
General
Query For follow up
Issues with
Amethyst
operation in
Teams For follow up
Can we add
bashas.com
and
Rayles.com
domains to
teams so we
can have chat
using team.
They are our Newly transferred, for further
AMS clients. investigation
Microsoft
Teams:
Unable to
login to MS
Teams For closure, due strike
Unable to
Login Client
Teams For further investigation.
Need a report
for data
breach
incident Awaiting update from Satish.
Intune MDM:
Outlook app
mobile is not Newly transferred, for further
syncing investigation
Teams will
not work
over 5G
network
always Newly transferred, for further
requires WIFI investigation
Office
application
performance Newly transferred, for further
issue investigation
User facing
the teams
disconnection
frequently in Awaiting further updates from LTS
HDC2 network team
URL issue
ithru a file
shared For follow up
Cannot open
files from
team Awaiting updates from Microsoft.
Space Issue -
Request to
increase the
space of the
allocated
teamsite For follow up
client visit this week
p team and will provide update once heard from them, and asked another question if it has the same behavior with web and it was confir
al Protect app and how to connect to VPN. For follow-up today.
so far. For follow-up today.
ration is set automatically by operator. User said he is out every Friday and agreed to be contacted on Monday (Oct 24)
manually browse for Corteva Opportunities team and see if all channels are available. If still same issue possible next step is to remove an
24 hours. For follow up in the next business day.
eplicate the issue and was able to replicate 2 out of 3 from the screenshot provided by the user. For follow-up today.
done, will reach out to user to confirm if he can able to use mobile data to join calls from Teams mobile.
eams calls.
nt app already.
g when joining calls/meetings. For further testing/replication to identify possible root cause of the issue.
behavior with web and it was confirmed by Michelle.
Monday (Oct 24)
e possible next step is to remove and re-add from the team. Waiting for user's response.
llow-up today.
