6/20/24, 12:34 AM Credentials support | Microsoft Learn
Credentials support
Article • 06/18/2024
How to contact support
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Certification Profile merging is temporarily unavailable as of June 18th.
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Area of support How to get help
Microsoft Certifications Check these resources for answers to common questions:
and Microsoft - Certification process overview
Certification Exams - Frequently asked questions about Certification exams
- Frequently asked questions about online proctored exams
- Frequently asked questions about Certification renewal
- View, use, and share certificates and achievements
- Connect a Certification profile to Microsoft Learn
To update your legal name
Visit: How to change the name on your Microsoft Certification profile.
To request exam accommodations
If you rely on assistive technology or require testing accommodations
due to a disability, please visit: How to request exam accommodations.
English as a second language
If your selected exam is not available in your native language you may
apply for extra exam time. Please visit: How to request an exam when
English is your Second Language.
For technical issues with exam delivery
For technical issues with an exam delivery, contact our Exam Delivery
Partners:
- Pearson VUE Support
- Certiport Support
For Exam appointment and scheduling issues
For issues with exam appointments or scheduling, contact our Exam
https://learn.microsoft.com/en-us/credentials/support/help 1/3
6/20/24, 12:34 AM Credentials support | Microsoft Learn
Area of support How to get help
Delivery Partners:
- Pearson VUE Support
- Certiport Support
To submit an Exam or Renewal Assessment item challenge
To challenge a Microsoft Certification exam or renewal assessment
question, review the challenge process to confirm eligibility and then
submit the Credential item challenge form .
To provide feedback on a MS Learn Practice Assessment
To provide feedback on a Microsoft Practice Assessment delivered on
Microsoft Learn, complete Practice Assessment item challenge form .
For all other Microsoft Certification issues, get help through the
Credential Support Forums .
Microsoft Applied Skills Check these resources for answers to common questions:
Credentials and - Applied Skills overview
Assessment Labs - Assessment lab duration & experience
- Assessment scoring reports
- Applied Skills frequently asked questions
To learn more about Applied Skills accommodations
If you rely on assistive technology or require other accommodations due
to a disability, please visit: Applied Skills accommodations.
English as a second language
If your assessment lab is not available in your native language, you can
add an additional hour to your assessment lab if needed. To learn more,
please visit: Applied Skills assessment lab extra time.
Trouble launching your assessment lab?
Review the Assessment lab technical requirements FAQs.
Challenge an assessment lab item
To challenge a task on an Applied Skills assessment lab, review the
challenge process to confirm eligibility and then submit the Credential
item challenge form .
For all other Applied Skills issues, get help through the Credential
Support Forums .
Microsoft Certified Your question may be answered on our page about the Microsoft
Trainer (MCT) program Certified Trainer program overview.
https://learn.microsoft.com/en-us/credentials/support/help 2/3
6/20/24, 12:34 AM Credentials support | Microsoft Learn
Area of support How to get help
MCT resources, events, and discussion forums are provided at MCT
Lounge . To join this dedicated MCT community space, MCTs must first
request access by following the MCT Lounge Access Request process .
For issues with enrollment, benefits, or training courses, get help in the
MCT support forums .
How to post a support request in the forums
Please follow these steps to post a support request in the forums:
1. In the main navigation menu across the top of the page, click “Ask a question.” You
will need to sign in with your Microsoft account.
2. You’ll create a display name, and then be offered the template to ask a question
3. Be specific in the subject of your question. You should avoid including any personal
information as your post will be publicly visible.
4. A forum moderator will reply within 24 business hours.
https://learn.microsoft.com/en-us/credentials/support/help 3/3
