Module 2 NC II Wash-and-Iron-Clothes-Linen-and-Fabric

COMPETENCY BAESED LEARNING

MATERIALS
 HOW TO USE THIS COMPETENCY BASED LEARNING
MATERIAL
Welcome to the module in Domestic Worker NCII QUALIFICATION. This
module contains training materials and activities for you to complete.

The unit of competency “Wash and Iron Clothes and linen” contains
knowledge, skills and attitude required for TRAINEES.
You are required to go through, a series of learning activities in order
to complete each learning outcome of the module. In each learning outcome
are Information Sheet, Self-Checks, Task Sheets and Job Sheets. The follow
these activities on your own. If you have questions, don’t hesitate to ask your
facilitator for assistance.

The goal of this course is the development of practical skills in supervising

work-based training. Tools in planning, monitoring and evaluation of work-based
training shall be prepared during the workshop to support in the implementation of
the training program.

This module is prepared to help you achieve the required competency, in

“DOMESTIC WORKER NCII”.

This will be the source of information for you to acquire knowledge and skills in
this particular competency independently and at your own pace, with minimum
supervision or help from your facilitator.

Remember to:
 Work through all the information and complete the activities in each section.
Read information sheets and complete the self-check. Answer keys are
included in this package to allow immediate feedback. Answering the
self- check will help
you acquire the knowledge content of this competency.

Perform the task sheets and job sheets until you are confident that your
output conforms to the performance criteria checklist that follows the sheets.
 Submit outputs of the task sheets and job sheets to your facilitator
for evaluation and recording in the Accomplishment Chart. Outputs shall
serve as
your portfolio during the institutional competency evaluation.

A certificate of achievement will be awarded to you after passing the

evaluation. You must pass the institutional competency evaluation for this
competency before moving to another competency.
 MODULE CONTENT

Qualification: DOMESTIC WORKER NC II

Unit of Competency: WASH AND IRON CLOTHES AND

LINEN Module Title: Washing and ironing clothes and

linen

Introduction:

This unit covers the knowledge, skills and attitudes required to perform home
management by providing clean, safe environment

Nominal Duration: 80 Hours

Learning Outcomes:
At the end of this module, you MUST be able to:
LO1. Check and sort clothes, linens and fabrics
LO2. Remove stains
LO3. Prepare washing equipment and supplies
LO4. Perform laundry
LO5. Dry clothes, linen and fabric
LO6. Iron clothes, linens and fabrics
 INFORMATION SHEET 10.1.1
The Laundry Department is very crucial to the success of a housekeeping department.
It is responsible to wash tons of linen and uniforms that are generated daily. The
supply of fresh linen is crucial to be able to make rooms available for sale or for food
and banquet outlets to be ready to sell their food and services. In other words, the
revenue generating capacity is greatly enhanced or impaired by the efficiency of the
laundry services. A hotel always has the dilemma as
to whether to have an in-house laundry or to outsource this service, after all hotel
keeping and laundry business are two distinct specializations.

LINEN AND LAUNDRY SERVICE

The Line and Laundry Section is responsible for the processing of all requests
for laundry service, including guest laundry, employees’ uniforms and linen
used for banquet functions.
The laundry section is usually managed by a Laundry Manager or a Supervisor and
is manned with the following personnel:

VALLET RUNNER Picks ups and delivers guest laundry

This is the area where guest
garments are
SORTER/MARKER/PACKING received by laundry, and sorted by several
SECTION laundry treatment required: dry cleaning
and washing, degree of soil, type of fabric
and urgency of delivery. They are labelled
for identification later and packed for
guest delivery.
WASHING AND DRY Responsible for washing and drying guest
CLEANING SECTION laundry items and linen.
FLAT IRONER Does the ironing of linen used by
the Food and Beverage and the
Housekeeping Department
STEAM PRESSER Pmeartfeorrimalss slitkeea mw

oporlessing of delicate DRY CLEANER-SPOTTER Dry cleans and does spot

removal LINEN ATTENDANT Does the recording, storage and
issuance
of linen
SEAMSTRESS Does mending of guest
laundry or employees
uniforms
TUMBLER OPERATION SECTION This is a drying operation for towels and
towel –like material that ensures that the
material of a towel retains the fluffiness.

In big hotels with voluminous laundry job to be done, there is a rigid division of labor
with one laundry staff concentrating on one task. One is assigned to do washing,
another one for dry cleaning, one for steam pressing, etc.
however, if the establishment is small, with limited laundry job
to attend to, it is not practical to have many laundry staff.

The job of a valet runner which is to pick up and deliver guest

laundry can be done by the room boy or chambermaid, steam
pressing and ironing can be delegated to just one person. If
there are limited items for washing, only one washer maybe
needed to
handle both guest laundry and items for house use.
If the lodging establishment does not have sufficient laundry
facilities, the laundry service is sometimes contracted to a
commercial laundry.

DISTRIBUTION OF RESPONSIBILITIES OF
LAUNDRY STAFF

A. Linen and Laundry Supervisor: to direct, lead

monitor and control all activities relating to
linen and laundry service.

Duties and Responsibilities:

1. Check the quality of the laundry service; ensure that
the laundry standards are complied with and that
garments are protected from damages;

2.

3. Ensure the proper use, storage and

maintenance of linen and laundry
equipment, tools and supplies;
4. Check the condition of laundry equipment. Make
a schedule of preventive maintenance.
5. Maintains par stock requirements. Initiates requisition when
needed;
6. Initiates and supervises weekly inventory of laundry
supplies and other items; reports losses and damages
and take corrective action against reckless use of
equipment;
7. Sees to it that laundered items are delivered on time;
8. Trains, coaches and supervises laundry staff,
conducts performance evaluation of subordinates as
well as appraisal interview;
9. Attends to complaints regarding linen and laundry service;
B. Valet Runner: Responsible for the pick up and
delivery of laundry items of guests and also those for
house use.
1. Picks up guest’s items for laundry and endorse
them to sorter/marker for proper classification;
2. Check laundry items for possible damages and
immediately informs the guest about it. Also
indicates noted damages in the laundry list;
3. Inform the sorter/marker about the special
instructions of guests regarding their laundry
items;
4. Helps in sorting finished laundry items that are ready for
delivery;
5. Delivers processed guests laundry making reference to the
tag number and the

room number. Makes sure these items are delivered on time;

6. Coordinates with the rooms keeping supervisor for the
delivery of all processed items when guests are not in
their rooms;
7. Informs the laundry office of his whereabouts in
case there is any call for pick up and immediate
delivery;
8. Coordinates with the front office and the
housekeeping office regarding information on
room changes to avoid wrong delivery.

C. Washer ( for guest items): Responsible for

washing and extracting, drying of all guests laundry and
FOC (free of charge) items.

1. Receives laundry items of guests from the

sorter-marker; counter-checks number or tag
placed by the sorter/marker’
2. Sorts and classifies items according to kind, color, and degree
of dirt;
3. Manually cleans with detergent the badly soiled portion
of guest items prior to machine washing; informs the
sorter or supervisor regarding irremovable stains for the
latter to bring it to the attention of the guest;
4. Inspects items for damages and stains and reports any
damage to the laundry supervisors.
5. Loads the guest’s items into the washing machine and
performs washing
procedures. Unloads washed items and transfer them to the
laundry cart;
6. Loads the extracted items to the drying machine for
processing;
 7. Inspects and sorts dried items and forward them
to the Pressing section for pressing or ironing;
8. Constantly check the cleanliness and maintenance of
the equipment and reports any defect to the
supervisor.

D. Washer ( for linens): to attend to the washing, extracting

and drying of all Housekeeping linens such as towels, bed
sheets, pillow slips and pillow cases etc. and also linen
used for dining and banquet functions.

1. Sort all dirty linens and towels brought into the laundry
section;
2. Sorts all dirty linens like table cloths, napkins, and
cocktail napkins received from the different food
outlets;
3. Loads items into the washing machine and perform
washing in accordance with standard washing
procedures;
4. Unloads extracted items and forward them to
either mangling or pressing section, depending on
the type of laundry needed; and
5. Daily cleans his work area and the washing machine.

E. Flatwork Ironer/Wrangler: responsible for ironing of

linen items in the flatwork machine following the
standard procedures.
 1. Prepares flatwork ironing machine for operation;
2. Sorts all items by classification before running them in the machine;
3. Feeds items neatly, straightens edges and smoothly presses wrinkles,
operates the machine according to prescribed procedures;
4. Inspects and sorts out stains and damaged linens. Refers them to the
supervisor for proper action;
5. Folds laundered items; counts and classifies them;
6. Prepares and keeps record of accomplished laundry;
7. Cleans work areas and machines after use;
8. Reports malfunction of machines to superior.

F. Seamstress: handles sewing or mending of guest room linens as well as those used
for banquet and food service operations.
1. Performs mending and repair of guest garments as well as uniforms and
linen for house use;
2. Mends and repairs torn or damaged curtains, bed cover, skirting of guest
rooms;
3. Maintains the cleanliness and condition of the sewing machine;
4. Reports to superior any malfunctioning of the sewing equipment;
5. Assists line attendant in the issuance of guest room linens and banquet
linen during peak season.

G. Linen attendant/Custodian: responsible for the storage and issuance of

employees’ uniforms, linens, cleaning supplies and guestroom amenities.
1. Attends to the issuance of uniforms as well as guestroom, restaurant and
banquet linen, cleaning materials, supplies as well as guestroom
amenities;
2. Records and accounts for all issuances of guestroom amenities, uniforms
and linen used from guestrooms, banquet and dining service;
3. Reports to the Supervisor missing articles, losses, breakages and damaged
items in the linen room;
4. Assists the supervisor in conducting inventories of linen, general supplies
and uniforms;
5. Looks after the proper arrangement and storage of linen, uniforms and
general supplies in the linen room;
6. Receives all surrendered linen items; checks if they are complete and in
good condition; endorses soiled items to the Laundry Section for laundry;
 LAUNDRY EQUIPMENT

for extracting moisture

from linen

Flat work ironer Steam presser

For ironing 昀氀 at For pressing delicate
sheets,
fabrics like wool, silk, etc.
lineont,h peirl

Ironing table

Laundry cart
Used for the delivery Iron
of guest laundry
 PROCEDURES FOR PROCESSING GUEST LAUNDRY

1. If the pick - up request is coursed through the laundry clerk, the latter shall log
down any instruction of the guest regarding the processing of the guest’s items.
Then he shall call the linen attendant, valet runner or room boy for the pick –up
of the items.

2. The laundry list together with laundry items shall be picked up by concerned
staff.

3. Upon pick-up of the laundry items, the attending staff will check items on the
list in front of the guest if he is around. If the guest id not around, the checking
is done in the presence of a floor guard, a room boy or a supervisor who will
serve as witness to any noted damage.

If stains or damage are found in the item, the valet runner or room attendant who is
assigned to pick up the laundry will fill up the Damage Notice Form to notify the guest
of the noted damage or any discrepancy in the guest list. This notice is brought to the
guest by the room boy or bell boy and the guest shall acknowledge receipt of said
notice by signing his name in the notice form.

laundry DEPARTMENT

NAME OF GUEST:

ROOM NO:
DATE:
TIME:

We are constrained to return to you the attached laundry items inasmuch as we have
noticed the following on the garment when it was sent to us for laundry.

( ) discoloured areas or spots ( ) double creases ( ) stains

( ) deformity ( ) with ( ) worn-out
( ) has shiny patches shrinkage ( )
with cut/tears
( ) not fit for the processing you requested.

As these are in excess of what normal, we cannot guarantee that the garment will be
laundered /Dry cleaned/Pressed to your satisfaction. Please let us know what you
would like us to do.

( ) the other items are being processed to avoid further delay and will be delivered
to you shortly.
Your comments:
Thank you
LAUNDRY DEPARTMENT

If the item is not suited for the requested processing method, the guest is also notified
through the same notification form, indicating therein the recommended method for

processing the item.

4. Items for washing are endorsed to the washer for processing. Upon receipt of
the items, the washer shall:
 Count and double check the items against the laundry list;
 Sort and classify them, then place the appropriate tag
like: a. blue tag if the item is for dry-cleaning
b. pink tag if the items is for machine-washing
5. The washer should hand-wash with care the items that are sent for hand washing.
6.If the item is fit for other forms of processing it is endorsed to other laundry
staff; namely:
a. presser –for blouse, dresses, trousers, and related items
b. hand ironer – for normal shirts
 c. utility presser – for trousers, skirt and long dresses
7. The attending staff shall double check each item upon receiving them, and will
take note of discrepancies in quality and damaged parts.
8. If the item needs no further processing, it shall be placed in its appropriate pigeon
box. (if any).
9. if the item is ready for delivery, the linen attendant or valet runner shall sort them
against the laundry list, then will collect altogether the laundry items of each guest in a
garment bag and attach the laundry list to the bag.
10. If the guest is on cash basis, the laundry clerk shall prepare a voucher to be attached
to the item for billing. The payment must be made upon delivery of the items. If the
guest has a
signing privilege like when he is covered by guaranteed booking, he will be asked to
sign and his bill shall be forwarded to the Front Office cashier.
11. The processed items will now be delivered to the guest. If the guest is around, he is
asked to acknowledge delivery by signing in the logbook or delivery receipt. Then the
bill is presented to him for settlement.

PICK –UP THE GUEST LAUNDRY

1. The room attendant, room boy or valet runner( whoever is in charge) shall pick
up the guest laundry together with the laundry list form the guestrooms.
2. The actual count of items shall be validated against the ones listed in the
laundry list.
3. The room attendant shall heck for possible damages like missing buttons,
discoloration, etc.
4. The guest shall be informed of any noted damage.
5. The nature and extent of damage shall be indicated in the laundry list.
6. Items that have been picked up shall be places in plastic laundry bag then will be
placed directly at the linen chute or personally brought to the linen/laundry
section.
7. The linen attendant shall pick up the soiled linen from the laundry chute. All soiled
linen that was gathered from the chute will be recorded in the logbook, indicating the
number of pieces for each item and damage, if any.
8. The soiled items shall be turned over to the linen in charge. The latter shall
acknowledge receipt of the item by signing in the endorsement form or in the logbook.
SEGREGATION AND TAGGING OF LAUNDRY ITEMS
To facilitate processing of laundry items, they should be segregated and labelled. Each
item may have a specific laundry requirement and there is a danger of damaging the
linen if inappropriate laundry job is performed.
Segregate items by:
1. Color – separating white from colored items;
2. Classification – towels from bed sheets, etc, wet from dry.
 3. Extend of dirt – separating the heavily soiled items from lightly soiled items

THE LAUNDY SEQUENCE

1. SORT 2. CLASSIFY 3. WASH
4. DRY 5. FOLD 6. IRON
7. STORE/FOLD/DELIVER

LAUNDRY METHOD
1. Hand – wash
2. Machine wash
3. Dry cleaning

LAUNDRY WASH STEPS

1. Flush – by flushing the linen is wet to dissolve water soluble soil and reduce
soil load in succeeding suds steps.
2. Pre-treat – preliminary treatment of the linen if heavily soiled.
3. Suds – this involves actual washing step. A detergent is added to the wheel.
4. Bleach – to eliminate stains that could not be removed by the detergent.
5. Rinse – remove detergent and soil from the linen by rinsing.

6. Sour and soft steps – this is the final conditioning of the linen using
fabric softener and sour ( wild acid).
7. Extraction – by this process the moisture content of linen is reduced by 50%.

TYPES OF FABRICS
1. Cotton: Cotton a unicellular, natural fiber that grows in the seed pod of
the cotton plant.
2. Linen : Linen a fabric made from linen fibers obtained from inside the woody
stem of the flax plant. The term, linen, cannot be used except for natural fiber
flax. Linen fibers are much stronger and more lustrous than cotton. Linen
fabrics are very cool and absorbent, but wrinkle very easily, unless blended
with manufactured fibers.
3. Silk: Silk the only natural fiber that comes in a filament form; from 300 to 1,600
yards in length as reeled from the cocoon produced by the silkworm. Most silk is
collected from cultivated worms. All silk comes from Asia, primarily China.
4. Wool: Wool, a fiber from the hairs of animals such as sheep, goats, and yaks, is
a textile with an immense number of uses. One of the major uses of wool is in
garment production, but this fiber can be used for many other things.
5. Man-made

a. Nylon: Nylon Produced in 1938, the first completely synthetic fiber

developed. Known for its high strength and excellent resilience, nylon has
superior abrasion resistance and high flexibility.
 b. Polyester: Polyester A manufactured fiber introduced in the early 1950s,
and is the most commonly used manufactured fiber worldwide. Polyester has
high strength (although somewhat lower than nylon), excellent resiliency,
has high abrasion resistance, and resists shrinking, stretching and wrinkles.
Polyester's low absorbency allows the fiber to dry quickly. Polyester fabrics are
used in apparel and home furnishings.
c. Rayon:Rayon A manufactured fiber composed of regenerated cellulose,
derived from wood pulp, cotton linters, or other vegetable matter. Today,
various names for rayon fibers are taken from different manufacturing
processes. Rayon is soft and absorbent.
d. Acrylic : Acrylic A man made fiber derived from polyacrylonitrile. Its
major properties include a soft, wool-like hand, machine washable and
dryable, excellent color retention.
e. Acetate:One of the first manufactured fibers. It is soft and has a crisp feel.
It has the lustrous appearance of silk and excellent appearance when draped.
It is not a strong fiber, as its resistance to abrasion is poor.
f. Blends:Blended fabrics are created when two or more different kinds
of fibres are mixed together to create a new fabric with unique
properties.

KINDS OF FABRICS

1. Colorfast 2. Non-colorfast

HOW TO IRON SHIRTS AND BLOUSES:

1. Starting ironing at the top of a blouse or shirt. Begin or end with the collar,
working toward the middle from the outer edges or points.
2. Lay one shoulder over the narrow end of the board. Iron one side of the front
yoke, then the shoulder, across the back below the collar line, the other shoulder,
and the remainder of the front yoke, shifting as needed.
3. Iron the sleeves and cuff, working down from the underarm seams.
4. Next, iron the body of the garment, moving from one half of the front around
the back to the second half of the front. If a blouse orshirt doesn’t open, slip it over
the end of the ironing board and iron front and back in turn.

PANTS
1. Turn the waistband inside out and pull the pockets out to iron first, then iron
the zipper placket.
2. Turn back to the right side, iron the waistband and the remainder of the top all
the way around.
3. Put the leg seams together in the middle and fold lengthwise. Lay the pants flat
on the board, fold back the top leg, iron the inside of the lower leg.
4. Turn and iron the outside. Repeat the process for the second leg. Finally iron the
2 legs together. If the pants have creases, press heavily on the folds.
PLEATED SKIRTS
1. Arrange group of pleats and hold in place or pin to the board as you iron in long
strokes from top to bottom. Don’t iron over pins.

SEQUINED GARMENTS
1. Turn the item inside out and place it carefully on the ironing board with the sequins
facedown on a towel. Put a pressing cloth on top and press with the iron on a low
setting.

LAUNDRY DAMAGE NOTICE

Name of Guest:
Room No: Date: Time:

We are constrained to return to you the attached laundry items inasmuch as we

have noticed the following on the garment when it was sent to us for laundry.

( ) discolored areas or spots ( ) double creases ( ) stains ( ) has shiny patches

( ) deformity ( ) with shrinkage ( ) worn –out ( ) with
cut/tears
( ) not fit for processing you requested (i.e. not for machine wash but for dry cleaning
to avoid damage.)

As these are in excess of what is normal, we cannot guarantee that the garment will be
laundered/dry cleaned/pressed to your satisfaction. Please let us know what you
would like us to do.
The other items are being processed to avoid further delay and will be delivered to you
shortly.

Your
Comments:

Thank you
LAUNDRY DEPARTMENT

ACTIVITY 15. SORTING AND MARKING PROCEDURES

No. Procedures SNSNP

210
1 Segregate by bag those for dry-cleaning, for washing and
or
pressing.
2 Count and check all items in the bag to make sure that the count
and speci 昀椀 cations tally with the ones in the list. a. If there are
discrepancies
b. Check for damages and stains.
c. Check for valuables inside the garments.
d. Check for special instructions indicated in the list. Mark/tag all
3 items to able to identify the laundry process
needed. Place the appropriate tag.
4 Indicate other details like how it will be processed time of
delivery, other services required like mending, etc.
5 Endorse items for processing to the concerned laundry sta 昀昀. Items
for dry-cleaning shall be endorsed to dry cleaner, items for washing is
sent to washer and items for pressing will go to the presser.

ACTIVITY 16: WASHING PROCEDURES

Materials needed:
Automatic washer Fabric softener Bleach
Detergent Alkali Garments to be laundry
S NS NP
No. Procedures 2 1 0
1 Gather all needed supplies and materials.
2 Flush
3 Pre-treat
4 Suds
5 Bleach
6 Rinse
7 Sour and soft step
8 Extract
9 Hang/fold/deliver
10 Store supplies

DRYING WITH DRYERS

Activity 17: Supplies and materials needed:Drying machine
No. Procedures S NSNP
2 1 0
1 Check the condition of the machine before using. Test whether
it is in working condition. Keep clean the lint screen and dryer drum.
2 Pit into the machine just enough quantity of linen in such that it will
not occupy the whole dryer drum.
3Select the right drying cycle and setting. 4Strictly follow manual
instructions.
5Clean the machine after using.
RECORDING AND DELIVERY OF LAUNDRY ITEMS

1. Fold all processed laundry items. Hang those that need to be hang.
2. Record all finished items for delivery and note down damages, if any.
3. Deliver all items and have the records acknowledged by a checker.
4. Prepare a Production report on accomplished laundry items and Damages report,
if there is any damage.

ACTIVITY 17: SORTING/CHECKING OF

PROCCESSED LAUNDRY ITEMS

NO. Procedures S NSNP

2 10
1 Check all the laundry items that have been received.
2 Remove tags after the items have been checked.
3Report any noted damage and any discrepancy in the actual count
to the laundry supervisor.
4Fold or hang the items.
5Deliver laundry items to the guest.