Competency based multiple choice questions:

Question 1:
Which of the following is the best definition of communication according to the chapter?
 A. Sharing information through written words only.
 B. Sharing information through any medium.
 C. Sharing information through non-verbal cues only.
 D. Sharing information through a specific channel.
Answer: B. Sharing information through any medium.
Explanation:

The chapter defines communication as "a way of conveying a meaningful message from one entity to
another in the form of signs, symbols, behaviour using verbal and non-verbal skills". This definition
encompasses all mediums of communication, making option B the most suitable answer.

Question 2:
What are the essential elements required for effective communication according to the chapter?
 A. Sender, message, and feedback only.
 B. Sender, message, channel, and receiver.
 C. Message, channel, and receiver only.
 D. Sender, channel, and feedback only.
Answer: B. Sender, message, channel, and receiver.
Explanation:

The chapter identifies the following elements as crucial for effective communication: sender, message,
channel, and receiver. These elements work together to ensure the successful transmission and
understanding of the message.

Question 3:
According to the chapter, what are advantages of using visual communication?
 A. It is more time-consuming to create than written communication.
 B. It requires a higher level of language proficiency than written communication.
 C. It can be easily misinterpreted compared to written communication.
 D. It is easier to understand and interpret than written communication.
Answer: D. It is easier to understand and interpret than written communication.
Explanation:
The chapter states that visual communication is considered "one of the easiest ways to communicate as the
human brain understands and interprets images easier in comparison to a text". This highlights the advantage
of visual communication in terms of its comprehensibility.

Question 4:
What are the different types of communication, according to the chapter?
 A. Verbal and written only
 B. Verbal, non-verbal, and visual
 C. Verbal and non-verbal only
 D. Written and visual only
Answer: B. Verbal, non-verbal, and visual.
Explanation:

The chapter states that there are three main types of communication: verbal, non-verbal, and visual.

Question 5:
The chapter defines communication as "a way of conveying a meaningful message from one entity to
another...". What are the two entities mentioned in this definition?
 A. Sender and message
 B. Sender and receiver
 C. Message and channel
 D. Channel and receiver
Answer: B. Sender and receiver.
Explanation:

The chapter defines communication as "a way of conveying a meaningful message from one entity to
another". These two entities are referred to as the sender and the receiver.

Question 6:
According to the chapter, what is the importance of using proper body language and gestures during
communication?
 A. It is not important, as long as the message is clear.
 B. It can help to make the message more engaging and persuasive.
 C. It can help to make the speaker appear more confident.
 D. All of the above
Answer: D. All of the above.
Explanation:
The chapter states that proper body language and gestures can help to make the message more engaging and
persuasive, as well as make the speaker appear more confident. These are all important aspects of effective
communication.

Question 7:
Assertion: When giving a presentation, it is important to maintain eye contact with your audience.
Reason: Eye contact helps to build rapport and trust with your audience.
Options:
 A. The assertion is true, and the reason is correct.
 B. The assertion is true, but the reason is incorrect.
 C. The assertion is false, but the reason is correct.
 D. The assertion is false, and the reason is incorrect.
Answer: A. The assertion is true, and the reason is correct. Making eye contact with your audience is a well-
established technique for building rapport and trust during a presentation
Question 2:
Assertion: Using jargon is an effective way to communicate with a general audience.
Reason: Jargon can help to make your communication more concise and precise.
Options:
 A. The assertion is true, and the reason is correct.
 B. The assertion is true, but the reason is incorrect.
 C. The assertion is false, but the reason is correct.
 D. The assertion is false, and the reason is incorrect.
Answer: D. The assertion is false, and the reason is incorrect. Jargon is technical language that is specific to
a particular profession or field. Using jargon with a general audience can actually hinder communication, as
they may not understand the meaning of the specialized terms
Question 3:
Assertion: Active listening is an important skill for effective communication.
Reason: Active listening helps to ensure that you understand the message the speaker is trying to convey.
Options:
 A. The assertion is true, and the reason is correct.
 B. The assertion is true, but the reason is incorrect.
 C. The assertion is false, but the reason is correct.
 D. The assertion is false, and the reason is incorrect.
Answer: A. The assertion is true, and the reason is correct. Active listening involves paying close attention
to the speaker, both verbally and nonverbally, and trying to understand their message from their perspective.
This helps to ensure that you do not misunderstand the speaker's meaning and can respond appropriately.
Question 4:
Assertion: Non-verbal communication, such as body language and facial expressions, can have a significant
impact on how your message is interpreted.
Reason: Non-verbal communication can convey additional information that is not explicitly stated in your
words.
Options:
 A. The assertion is true, and the reason is correct.
 B. The assertion is true, but the reason is incorrect.
 C. The assertion is false, but the reason is correct.
 D. The assertion is false, and the reason is incorrect.
Answer: A. The assertion is true, and the reason is correct. Non-verbal communication, such as body
language, facial expressions, and tone of voice, can send powerful messages that can complement or
contradict your spoken words. For example, if you are saying that you are happy but your facial expression
is sad, your non-verbal communication is likely to be interpreted as more accurate than your words.
Question 5:
Assertion: Visuals, such as images and graphs, can be an effective way to enhance understanding and
retention of information.
Reason: Visuals can help to break up text and make information more visually appealing.
Options:
 A. The assertion is true, and the reason is correct.
 B. The assertion is true, but the reason is incorrect.
 C. The assertion is false, but the reason is correct.
 D. The assertion is false, and the reason is incorrect.
Answer: A. The assertion is true, and the reason is correct. Visuals can be a powerful tool for
communication, as they can help to present information in a way that is easier to understand and remember
than text alone. They can also help to make your communication more engaging and interesting for your
audience.

Case study based multiple choice questions:

Case Study 1: Public Speaking Anxiety

Shiva is a bright student who excels in her academics. However, she suffers from anxiety whenever she has
to speak in front of a large audience. This often hinders her performance in class presentations and group
discussions. What is the MOST LIKELY reason for Shiva's anxiety?

 A. Lack of knowledge on the topic.

 B. Lack of practice in public speaking.
  C. Fear of being judged by others.
 D. All of the above.
Case Study 2: Non-Verbal Communication

During a job interview, Sarah maintains good eye contact with the interviewer, smiles appropriately, and
uses confident body language. These are all examples of which type of communication?

 A. Verbal communication.
 B. Non-verbal communication.
 C. Written communication.
 D. Visual communication.
Case Study 3: Effective Communication

Rohan is giving a presentation on the topic of climate change. He uses clear and concise language, avoids
technical jargon, and incorporates visuals such as graphs and charts to support his points. What is Rohan
MOST LIKELY trying to achieve through his communication style?

 A. To impress the audience with his knowledge.

 B. To ensure that the audience understands his message clearly.
 C. To entertain the audience with a variety of visuals.
 D. To persuade the audience to take action on climate change.

Case Study 4: Misunderstanding due to Lack of Context

During a conversation with a friend from another country, Maya mentions that she is feeling "down." Her
friend, unaware of the different meanings this expression can have in different cultures, interprets it literally
and asks Maya if she has fallen down and gotten hurt. This situation is an example of how a lack of context
can lead to:

 A. Incorrect grammar usage.

 B. Misunderstandings in communication.
 C. Difficulty in pronunciation.
 D. Limited vocabulary.
Case Study 5: Persuasive Communication

A public health campaign is designed to encourage people to get vaccinated against a contagious disease.
The campaign uses emotional appeals, such as images of children being immunized, and factual information
about the benefits of vaccination. What is the MOST LIKELY goal of the campaign?
  A. To inform the public about the causes of the disease.
 B. To convince people to get vaccinated.
 C. To entertain the public with educational messages.
 D. To provide instructions on how to get vaccinated.
Case Study 6: Importance of Active Listening

In a classroom setting, the teacher is explaining a complex mathematical concept. She notices that one
student, Rahul, seems distracted and is not paying attention. To ensure that Rahul understands the material,
the teacher asks him a question about the concept being explained. What is the teacher MOST LIKELY
trying to achieve by asking Rahul a question?

 A. To punish Rahul for not paying attention.

 B. To assess Rahul's understanding of the material.
 C. To make the lesson more interesting for the class.
 D. To give Rahul an opportunity to answer a question in front of the class.

Case Study 7: The Power of Persuasion (Character A)

Scenario: Maya is a passionate high school student who cares deeply about environmental issues. She's
noticed a lack of recycling bins throughout her school and wants to convince the school administration to
address the issue. Maya knows her fellow students support her, but the head of the school board is known to
be opposed to spending extra money on "non-essential" things.
Question: How could Maya best present her argument to win over the school board's approval?
 A. Write a very long letter detailing all the scientific evidence on the harm of improper waste
disposal.
 B. Start a highly-emotional social media campaign criticizing the school's indifference to the
environment.
 C. Organize a student-led demonstration with catchy slogans and signs during the next school board
meeting.
 D. Prepare a clear presentation with facts about the cost-saving benefits of recycling and student
support for the initiative.
Answer: D. Prepare a clear presentation with facts about the cost-saving benefits of recycling and student
support for the initiative. This approach combines logical appeal (cost-saving) with a demonstration of
support, making it a more balanced persuasive strategy.
Case Study 8: Misunderstandings in the Digital Age (Character B)
Scenario: Rohan is a tech-savvy college student helping his grandmother learn to use email. His
grandmother is excited about connecting with old friends, but she's also getting nervous about all the
unfamiliar terms and options. Rohan tries to explain, but his grandmother gets overwhelmed and frustrated.
Question: What's the best way for Rohan to help his grandmother feel more confident using email?
 A. Write out detailed instructions with screenshots that his grandmother can refer to whenever she
gets stuck.
 B. Install remote control software on her computer so he can fix things quickly for her when she
struggles.
 C. Explain everything very quickly once, expecting her to remember it all and feel bad if she forgets.
 D. Focus on teaching her one or two basic tasks at a time and practice them together patiently.
Answer: D. Focus on teaching her one or two basic tasks at a time and practicing them together patiently.
This recognizes that learning new technologies can be overwhelming and allows for building confidence
with small successes.
Case Study 9: Conflict Resolution at Work (Character C)
Scenario: Amina is a team lead at a busy design firm. Two of her best designers, Sarah and David, have a
history of getting into small arguments over differing artistic styles. It's starting to disrupt the team's
workflow, and Amina needs to address the issue.
Question: What's the best approach for Amina to help Sarah and David work together more effectively?
 A. Assign Sarah and David to completely separate projects to avoid any future arguments.
 B. Publicly reprimand them both during a team meeting, emphasizing the need for team cooperation.
 C. Meet with Sarah and David privately to understand the root of their disagreements and facilitate a
discussion.
 D. Tell Sarah and David that if they keep arguing, she'll be forced to fire one of them.
Answer: C. Meet with Sarah and David privately to understand the root of their disagreements and facilitate
a discussion. This fosters a constructive approach to finding common ground rather than escalating or
avoiding the conflict.
Case Study 10: Social Media Sensitivity (Character D)
Scenario: Liam is a teenager who loves sharing memes and funny videos with his friends online. One day
he retweets a joke that seems harmless at first but gets a lot of backlash from others online who find it
offensive. Liam didn't mean to hurt anyone's feelings.
Question: How can Liam best respond to this situation?
 A. Get into online arguments with the people who criticize him, defending his right to humor.
 B. Delete the post and pretend nothing happened, hoping people will forget about it quickly.
 C. Issue a sincere apology, acknowledging the insensitivity of his post and promising to be more
thoughtful.
 D. Ignore it all and block anyone who sends him negative comments.
Answer: C. Issue a sincere apology, acknowledging the insensitivity of his post and promising to be more
thoughtful. This demonstrates responsibility and a willingness to learn from mistakes.
Understanding the Task:
 Competency-based: Questions focused on demonstrating skills within a real-world context, rather
than just recalling information.
 Statement 1- Statement 2:
o Statement 1 - presents a scenario or problem
o Statement 2 - offers a possible action or solution
 Your Task: Evaluate whether Statement 2 is a good/bad solution to the problem in Statement 1.
Question 1: Effective Email Communication
 Statement 1: Sarah frequently sends emails to her team with long, rambling paragraphs and no clear
subject lines.
 Statement 2: Sarah should continue this style of writing since everyone receives a lot of emails and
prefers brief messages.
 Options:
o A. Both statements are true
o B. Both statements are false
o C. The first statement is true, the second is false.
o D. The first statement is false, the second is true.
Answer: C. The first statement is true, the second is false.
Question 2: Understanding Non-Verbal Cues
 Statement 1: During a job interview, David frequently slouches, maintains minimal eye contact, and
speaks in a quiet voice.
 Statement 2: These nonverbal behaviors are likely to present David as confident and well-qualified
to the interviewer.
 Options:
o A. Both statements are true
o B. Both statements are false
o C. The first statement is true, the second is false.
o D. The first statement is false, the second is true.
Answer: C. The first statement is true, the second is false.
Question 3: Conflict Resolution
 Statement 1: Amina notices two of her employees frequently disagreeing during meetings,
disrupting the workflow.
 Statement 2: Amina should privately warn them that if they cannot resolve their differences, one of
them will need to find a new job.
 Options:
o A. Both statements are true
 o B. Both statements are false
o C. The first statement is true, the second is false.
o D. The first statement is false, the second is true.
Answer: C. The first statement is true, the second is false. (A less harsh, more constructive approach is
needed for conflict resolution).
Question 4: Active Listening
 Statement 1: Rohan finds it difficult to understand his professor's long lectures with complex
concepts presented quickly.
 Statement 2: Rohan should start recording lectures for listening to multiple times later instead of
asking clarifying questions.
 Options:
o A. Both statements are true
o B. Both statements are false
o C. The first statement is true, the second is false.
o D. The first statement is false, the second is true.
Answer: C. The first statement is true, the second is false.
Question 5: Public Speaking Anxiety
 Statement 1: Maya gets very nervous whenever she needs to speak in front of her class and often
loses focus when presenting.
 Statement 2: Maya should practice her presentations in front of a small group of friends and family
multiple times to get more comfortable.
 Options:
o A. Both statements are true
o B. Both statements are false
o C. The first statement is true, the second is false.
o D. The first statement is false, the second is true.
Answer: A. Both statements are true

Competency based short answer type questions:

Study 1: Sender and Receiver in Communication

 In the communication process, who is the sender and who is the receiver when a student asks a
question in class?
Answer: In the communication process, the teacher is the sender and the student is the receiver when a
student asks a question in class.
Study 2: Elements of Communication
 Name two elements of communication that are essential for effective communication to take place.
Answer: Two elements of communication that are essential for effective communication to take place are:
1. Clear message: The message should be clear and concise, and easy for the receiver to understand.
2. Feedback: The sender and receiver should be able to exchange feedback to ensure that the message
is understood correctly.
Study 3: Types of Communication
 Briefly describe two types of communication, and provide an example of each.
Answer: There are three main types of communication: verbal, non-verbal, and visual.
1. Verbal communication: This type of communication uses spoken words to convey a message. An
example of verbal communication is a conversation between two people.
2. Non-verbal communication: This type of communication uses body language, facial expressions,
and other non-verbal cues to convey a message. An example of non-verbal communication is a
smile, which can express happiness or friendliness.
Study 4: Importance of Body Language in Non-Verbal Communication
 Explain how body language can affect the meaning of a verbal message.
Answer: Body language can significantly impact the meaning of a verbal message. For example, if someone
says "I'm happy" while crossing their arms and frowning, their body language might contradict their verbal
message and suggest that they are actually unhappy.
Study 5: Active Listening
 What are two important aspects of active listening?
Answer: Two important aspects of active listening are:
1. Paying attention: This involves focusing on the speaker and avoiding distractions.
2. Providing feedback: This can involve nodding, making eye contact, or asking clarifying questions
to show that you are understanding the speaker's message.

Case study based short answer type questions:

Case Study A: Effective Communication Strategies

 Amita is preparing for a presentation on the topic of environmental conservation. What are 3 things
she can do to ensure her communication is effective?

Answer: Amita can do the following 3 things to ensure her communication is effective:

1. Use clear and concise language: Avoid using jargon or technical terms that her audience may not
understand.
2. Structure her presentation in a logical order: This will help her audience follow her train of
thought and retain the information.
3. Use visuals such as images, graphs, or charts: This can help to break up the text and make her
presentation more engaging.
Case Study B: Importance of Non-Verbal Communication
 During a job interview, Liam makes eye contact with the interviewer, smiles appropriately, and uses
confident body language. What are 2 benefits of using non-verbal communication effectively in this
scenario?

Answer: Liam can benefit from using non-verbal communication effectively in this scenario in the following
2 ways:

1. It can create a positive first impression: By making eye contact, smiling, and using confident body
language, Liam can appear more professional and likable to the interviewer.
2. It can help to convey his message more effectively: Non-verbal cues can reinforce Liam's verbal
communication and help to ensure that his message is being interpreted correctly.
Sure, here are 5 real-life scenario and character-based case study short answer type questions based on the
chapter titled "class ix comm skills textual pdf" found in your Google Drive:

Case Study A: Miscommunication due to Lack of Clarity

 Sarah is giving a presentation on her summer internship at a tech company. During her presentation,
she uses a lot of technical jargon that her audience, which consists mostly of non-technical people,
may not understand. As a result, many audience members seem confused and disengaged. What
could Sarah have done differently to avoid this communication breakdown?
Case Study B: Importance of Non-Verbal Communication in the Workplace
 David is a recent college graduate who has just started his first professional job. He is a hard worker
and has a lot of good ideas, but he is often hesitant to speak up in meetings or share his thoughts with
his colleagues. He worries that he will come across as unconfident or inexperienced. How can non-
verbal communication help David overcome his anxieties and make a positive impression in the
workplace?
Case Study C: Active Listening in the Classroom
 Maya is a student who often struggles to focus in class. She finds it difficult to pay attention to
lectures and often gets distracted by her phone or classmates. How can active listening skills help
Maya improve her learning and understanding in the classroom?
Case Study D: The Power of Visuals in Communication
 Rohan is a social media manager for a local non-profit organization. He is responsible for creating
engaging content to raise awareness about the organization's mission and programs. How can visuals,
such as images and videos, help Rohan achieve his communication goals?
Case Study E: Effective Communication in a Diverse Workplace
  Arti is a team leader in a multinational company. Her team members come from various cultural
backgrounds and have different communication styles. How can Arti ensure effective
communication within her diverse team?

Remembering and Understanding questions:

1. What are the different elements of communication?

2. Briefly explain the concept of non-verbal communication?
3. What are some of the advantages and disadvantages of written communication?
4. List down two functions of body language?
5. What are the 3 P's of public speaking?
6. Differentiate between a definite and indefinite article with an example?
7. What are the different types of sentences?
8. What are the parts of speech?
9. What is the difference between a subject and a predicate in a sentence?
10. List down two elements that are essential for a sentence to be grammatically correct?