Jamal Siddiqui

+1-416-951-2509
[email protected]
_________________________________________________________________________________________________
Summary:
Creative problem solver with over 20 years of Information Technology experience is seeking position requiring extensive
Desktop Migration and Deployment experience. In addition to providing an extensive array of hardware and software skills
and experience, I will provide an equally extensive array of knowledge in the areas of application layering, desktop image
and software deployment, documentation, desktop planning and support, desktop image engineering, and remote desktop
management, as well as solid group leadership.

Skills:
1. Information Technology Experience 9 years Advanced
2. Application Packaging/Re-packaging
 Microsoft Windows Installer (.MSI) Technology: Wise Package 8 years Advanced
Studio/Altiris, Wise for Windows Installer, Flexera / Install Shield
AdminStudio, Install Shield Developer, and Install Shield DevStudio, Orca
(Includes table-level editing, merge modules, patches, upgrades, custom
actions, and wizards.)
 Installation Scripting: Wise Script, Install Script, and SMS Installer. 6 years Advanced
 Other related: Windows 9X & 2K, Filemon and Regmon. 6 years Advanced
 Workspace Streaming

3. Scripting:
 Scripting for Operating Systems: DOS/CMD Batch and Win Batch 4 years Advanced
 Scripting for Automation: VBScript, Wise Script, and Install Script 5 years Advanced
 APIs: WMI, ADSI, XML 2 years Inter.
 PowerShell 3 year Advanced

4. Deployment Tools:
 SMS (Packaging, Administration, Implementation, Maintenance) 5 years Inter.
 Novell Zen Works, Radia, Radia Accelerite, Tivoli, Microsoft App-V, 3 years Inter.
VMware ThinApp, Citrix XenApp 6.5

Experience Summary:
 I possess extensive capabilities in planning, managing, migration, and deployment of workstations between various
operating systems and hardware, as well as experience in the creation of desktop builds for deployment (rollout),
including multi-level builds planning for larger, more distributed environments. I have supported desktop environments
ranging from desk-side / help desk support to first, second, and third-tier support. I have knowledge of server and
deployment engineering including SMS, and various other deployment tools. I have extensive experience with Install
Shield Developer/AdminStudio, Wise Package Studio/Altiris, and other Microsoft Windows Installer-related tools.
 The experience which I currently have and the ability to adapt my expertise in specific technologies in various
environments ranging from small-office (25-100) desktops, to enterprise scenarios (5,000-25,000 desktops), allows
me to quickly adapt and take charge of a company’s process of Application Integration. Assessing client’s business
requirements to determine their information technology infrastructure and applications needs. Working with clients,
vendors and service providers to establish the availability of various technologies and determine the most effective
approach.
 I am able to work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues,
and work in a collaborative effort with other team members as necessary to quickly and effectively resolve technical
issues and provide timely status and progress reporting to customers. I take ownership of the issue analysis and
resolution efforts and am committed to “doing what it takes” to resolve technical issues regardless of the effort or
timeframe required.

Education:
 Bachelor’s Degree in computer engineering 2000
Certification:
 MCSE (Microsoft Certified Systems Engineer) 1999
 CCNA (Cisco Certified Network Associate) 2000

Experience:

Dart Corporation – Mason, MI Mar 23 – Present

Senior Endpoint Engineer
 Configured confidential Intune for Mobile Device Managed (MDM) and Mobile application Management (MAM) in
Office 365.
 Working with client and functional requirements within ServiceNow
 Provide Tier III support in desktop environments ranging from desk-side / help desk support.
 Used PowerShell wrapper to wrap the MSI packages for automated deployments via SCCM.
 Coordinate with SME for the specific packaging requirements.
 Maintain system documentation, including build and configuration.
 Implementing large scale OS deployments and migrations using endpoints management tools Ivanti.
 Designing, developing, testing and implementing information technology infrastructure and applications systems that
require a number of interacting processes to address clients' business requirements.
 Create and modify procedures and standards as per required specifications
 Wrote user and site documentation, along with technical specifications for developers.
 Create and update certificates and packages within JAMF software server Dev and Prod.
 Utilize PowerShell scripting for JAMF bundle package creation and deployment.
 Designed, implemented, configured supporting VEEAM Backup Systems
 Work across various teams to support build and configuration of Intune (e.g. Cyber, Identity, Digital Workplace)
 System Architect for Tanium platform to supplement SCCM for future enterprise-wide endpoint management.
 Working on Tanium all modules with respect to Endpoint management.
 Create Intune Role-based access controls roles for Endpoint Privilege Management of various technical support tiers
(L1, L2, L3 operations)
 Use Endpoint Privilege Management with Microsoft Intune
 Use Windows LAPS to automatically manage and back up the Directory Services Restore Mode (DSRM) account
password on your Windows Server Active Directory domain controllers.
 Worked on internal portal for accessing all the business services by using ServiceNow Content Management
Application.
 Converting .EXE format to MSIX application package.
 Managing Azure AD application proxy subscription.
 Responsible for management of Android Play store, iOS app Store, Windows Business Store, LOB application and
Win32 Application.
 Implement Intune in MECM hybrid solution for mobile device management.
 Intune Win32 and LOB application packaging and Powershell script deployment.
 Created different Power BI reports utilizing the desktop and the online service and schedule refresh.
 Assisted end user with problems installing the Power BI desktop, installing and configuring the personal and on-
Premises gateway.
 Configured Mid Servers on local Windows servers for Servicenow Integrations and Discovery Application.
 Migrated all VEEAM Replications jobs from v6 to v6.5 to enhance data replication.
 Test, install and update the MAC OS including applications, security patches, drivers updates and systems security
tool.

Morgan Stanley – New York, NY Jan 22 – Dec 22

Senior Technical Analyst

 Flexera / Install Shield Admin Studio 2019 utilizing for creation of packages.
 Provide Tier III support in desktop environments ranging from desk-side / help desk support.
 Creating MECM collections, MECM advertisements, MECM packages and publishing on the software center for
software deployment including OSD
 Create collections on the My Apps portal and Users can get the apps on MyApps portal
 Experienced in developing Power BI reports and dashboard from multiple data sources using data blending.
 Created Power BI reports using the Tabular SASS models as source data in power BI desktop and publish reports to
service.
 Use Windows LAPS to regularly rotate and manage local administrator account passwords for Improved security for
remote help desk scenarios.
 Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting
and few other custom applications.
 Configured confidential Intune for Mobile Device Managed (MDM) and Mobile application Management (MAM) in
Office 365.
 Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules
Experience in Implementing ServiceNow Discovery and CMDB and integration.
 Used PowerShell wrapper to wrap the MSI packages for automated deployments via SCCM.
 Proficient in JAMF and SCCM configurations from deployment packages, application installations, manage
Apple/window devices and remote administration.
 MacOS and JAMF Pro requirement gathering/assessment from the users.
 Design, Implementation and Administration of large complex Mac Services Infrastructure using JAMF Pro
 Coordinate with SME for the specific packaging requirements.
 Working with Desktop and VDI environments for Packaging and testing the application.
 Applications designed for distribution through SCCM works in locked-down environment.
 Implementing large scale OS deployments and migrations using endpoints management tools Ivanti.
 Used SCCM 2016 for information gathering, application distribution and deployment.
 Designing, developing, testing and implementing information technology infrastructure and applications systems that
require a number of interacting processes to address clients' business requirements.
 Experience with automated deployment and integration of Azure both cloud and on-premises.
 Carried out the refresh of the Dell OptiPlex 755 PC in the Windows environment, with the replacement, Dell Optiplex
9010 which is running Windows 7.
 Working with the team to Migrating MS EndPoint to WorkSpace One
 Working on Tanium all modules with respect to Endpoint management.
 Designed, implemented, configured supporting VEEAM Backup Systems
 Migrated all VEEAM Replications jobs from v6 to v6.5 to enhance data replication.
 Create and modify procedures and standards as per required specifications
 Configured the VMware Workspace ONE UEM console to manage and secure all device types across all platforms
 Wrote user and site documentation, along with technical specifications for developers.

RBC Bank – Toronto, ON Aug 21 – Jan 22

Senior Application Packager

 Creating MECM collections, MECM advertisements, MECM packages and publishing on the software center for
software deployment including OSD
 Flexera / Install Shield Admin Studio 2019 utilizing for creation of packages.
 Use VB Scripts to wrap the .MSI for automated deployments via MECM.
 Troubleshooting issues reported in Software deployment, Software updates and Inventory collections.
 Using Microsoft MECM for software distribution and package advertising and set up security policies with Active
Directory and created GPO's.
 Managed system configurations, gathering and documenting user and process requirements, developing workflow
customizations, and performing quality assurance testing, user acceptance testing and third party integration for
ServiceNow platform.
 Developed Custom MECM reports using SQL Server Reporting Services
 Helped troubleshoot Mobile Device Managed (MDM) devices with Intune.
 Create deployments to the target machines.
 Coordinate with SME for the specific packaging requirements.
 Converting .MSI and .EXE format to App-V sequences and virtualizing the applications.
 Creating Custom SCCM 2016 task sequences as per as requirement and testing the MECM task sequence before
deploying to prod.
 Configured confidential Intune for Mobile Device Managed (MDM) and Mobile application Management (MAM) in
Office 365.
 Implementation of Modern management technologies such as Windows Autopilot with Azure AD join.
 Used PowerShell wrapper to wrap the APP-V and MSI packages for automated deployments via MECM.
 Performed Device enrollment in confidential Intune (MDM/MAM) for company staff.
 Design, Plan and Migrate deployments of customer on-premises data center/applications to Microsoft Azure.
 Working with the team to Migrating MS EndPoint to WorkSpace One
 Creating images for Windows 10 with MDT Lite Touch environment and use PXE boot for MECM.

University of Ottawa – Ottawa, ON Aug 20 – Apr 21

SCCM Analyst

 Creating SCCM collections, SCCM advertisements, SCCM packages and publishing on the software center for
software deployment including OSD
 Flexera / Install Shield Admin Studio 2019 utilizing for creation of packages.
 Use VB Scripts to wrap the .MSI for automated deployments via SCCM.
 Create a customized Configuration.xml file for Click-to-Run for Office 365 products and deploy Click-to-Run for Office
365 products by using the Office Deployment Tool
 Troubleshooting issues reported in Software deployment, Software updates and Inventory collections.
 Packaged applications for Citrix XenApp.
 XenDesktop Deployment with Citrix infrastructure team.
 Helped troubleshoot Mobile Device Managed (MDM) devices with Intune.
 Create deployments to the target machines.
 Coordinate with SME for the specific packaging requirements.
 Converting .MSI and .EXE format to App-V sequences and virtualizing the applications.
 Design, Plan and Migrate deployments of customer on-premises data center/applications to Microsoft Azure.
 Involved in migrating packages from Altiris7.1 to SCCM 2012

Scotia Bank – Toronto, ON Sep 19 – Jul 20

Senior IT Analyst

 Migrating application installation packages from Windows 7 to Windows 10.

 Flexera / Install Shield Admin Studio 2018 utilizing for creation of packages.
 Repackaging application with Admin Studio 2018.
 Converting .MSI and .EXE format to App-V sequences and virtualizing the applications.
 Applications designed for distribution through SCCM works in locked-down environment.
 Used SCCM 2016 for information gathering, application distribution and deployment.
 Used PowerShell wrapper to wrap the APP-V and MSI packages for automated deployments via SCCM.
 Creating images for Windows 10 with MDT Lite Touch environment and use PXE boot for SCCM.
 Using Microsoft SCCM for software distribution and package advertising and set up security policies with Active
Directory and created GPO's.
 Provided performance testing on deployments
 Use VB Scripts to wrap the .MSI for automated deployments via SCCM.
 Helped troubleshoot Mobile Device Managed (MDM) devices with Intune.
 Experience with automated deployment and integration of Azure both cloud and on-premises.
 Managing Azure AD application proxy subscription.
 Create a customized Configuration.xml file for Click-to-Run for Office 365 products and deploy Click-to-Run for Office
365 products by using the Office Deployment Tool
 Configured confidential Intune for Mobile Device Managed (MDM) and Mobile application Management (MAM) in
Office 365.
 Troubleshooting issues reported in Software deployment, Software updates and Inventory collections.
 Packaged applications for Citrix XenApp.
 XenDesktop Deployment with Citrix infrastructure team.
Environment: Windows XP, Flexera / Install Shield Admin Studio 2014, VBScripts, SCCM 2012, Windows
7,Windows 8.1, VM Ware 7.0, Microsoft’s App-V version 5.0,PowerShell, Altiris 7.1,Powershell

Canadian Tire Corporation – Toronto, ON Jan 18 – Sep 19

Senior Application Packager/SCCM Analyst

 Migrating application installation packages from Windows 7 to Windows 10.

 Flexera / Install Shield Admin Studio 2018 utilizing for creation of packages.
 Used PowerShell wrapper to wrap the MSI packages for automated deployments via Radia/HP Client Automation
Enterprise
 Using Radia/HP for software distribution and package advertising and set up security policies with Active Directory
and created GPO's.
 Provided performance testing on deployments
 Use VB Scripts to wrap the .MSI for automated deployments via Radia.
 Converting .MSI and .EXE format to App-V sequences and virtualizing the applications.
 Creating images for Windows 10 with MDT Lite Touch environment and use PXE boot for SCCM.
 Create a customized Configuration.xml file for Click-to-Run for Office 365 products.
 Create Casper packages for Mac.
 Design, develop, test and implement software and computer systems.
 Create deployments to the target machines using Casper for Mac.
 Developed Custom SCCM reports using SQL Server Reporting Services.
Environment: Windows XP, Flexera / Install Shield Admin Studio 2014, VBScripts, SCCM 2012, Windows
7,Windows 8.1, VM Ware 7.0, Microsoft’s App-V version 5.0,PowerShell, Altiris 7.1,Powershell

RBC Bank – Toronto, ON Mar 17 – Dec 17

Senior IT Analyst

 Migrating application installation packages from Windows 7 to Windows 10

 Converting .MSI and .EXE format to App-V sequences and virtualizing the applications.
 Applications designed for distribution through SCCM works in locked-down environment.
 Used SCCM 2012 for information gathering, application distribution and deployment.
 Flexera / Install Shield Admin Studio 2016 utilizing for creation of packages.
 Used PowerShell wrapper to wrap the APP-V and MSI packages for automated deployments via SCCM.
 Creating images for Windows 10 with MDT Lite Touch environment and use PXE boot for SCCM.
 Responsible for the deployment of Flexera agents across 20,000 servers and reporting the compliance results
 Deploy Click-to-Run for Office 365 products by using the Office Deployment Tool
 Office Customization Tool [OCT] is used for packaging/customizing Office 365 by creating patches which will be
created and copied to update folder.
 Flexera agent used to gather software inventory for license management, initially for Oracle licenses then eventually
replace ILMT to do IBM software management.
 Perform daily scan of software inventory and sends the results to a Beacon server located internally at RBC. This
collected data is then uploaded to our Vendor’s Cloud for processing.
 Schedule and conducting the performance testing on Unix, Linux, AIX, HPUX, Solaris and Windows server
 Provided performance testing on deployments
 Configure the Agent assuming a full-scale configuration, with Oracle license and IBM software management scan.
 Perform a dry run to get how long the SCAN run on each of the nodes.
 Collect the data in 10-minute interval on each node and get a baseline of 30 minutes collection prior to start of the
SCAN in add-on mode and will compare the results before/after the scan.
 Give training and transfer knowledge to other team members.
 SLA, Service Catalogue, Change Management and Project Management.
 Working with client and functional requirements within Service Now
 Working with process owners and business stakeholders to translate business requirements into functional
requirements within Service Now.
Environment: Windows XP, Flexera / Install Shield Admin Studio 2014, VBScripts, SCCM 2012, Windows
7,Windows 8.1, VM Ware 7.0, Microsoft’s App-V version 5.0,PowerShell, Altiris 7.1,Powershell

DTE Energy – Detroit, MI Sep 16 – Feb 17

Senior Application Packager/SCCM

 Updating Windows 7 packages to Windows 10

 Create MSI and MST (Transforms) packages for 64-bit application Windows 10.
 Flexera / Install Shield Admin Studio 2015 utilizing for creation of packages.
 Responsible for package distribution and advertisement of packages.
 Converting .MSI and .EXE format to App-V sequences and virtualizing the applications.
 Package creation using Admin Studio Install shield and scripting skills related to application installation packages.
 Upgrading Outlook 2010 to 2016 through Office Customization Tool [OCT] is used for packaging/customizing MS
Office 2016 by creating patches which will be created and copied to updates folder.
 Preparing documentation on the status of application and maintaining the work log in (ITSM) for Incident Management
and Change Management Tickets.
 Updating 32-bit application Windows 7 packages
 Working with client and functional requirements within ServiceNow
 Create a customized Configuration.xml file for Click-to-Run for Office 365 products and deploy Click-to-Run for Office
365 products by using the Office Deployment Tool
 Used AutoIT tool for automation of packages.
 Provide technical support for all the users by remote desktop utilizing remote support tools Bomgar
 Created Adobe Reader DC/Acrobat deployment package through Adobe customized tool.
 Create a software distribution package that includes the Internet Explorer 11 installation package.
 Create a program that includes the command-line needed to run the Internet Explorer 11 installation package. To run
the package silently, without restarting and without checking the Internet for update.
 Service Catalog and Request Workflow Design and Configuration and designing the Content Management System for
Varian system which involved layout, CSS and service catalog work.
 Use Wise Scripts to wrap the .MSI for automated deployments via Altiris.
 Created various workflows for Incident Management, Change Management,
 Service Requests and SLA's.
 Build and prepped the servers, installed and configure SCCM 2012 with OSD, MBAM and IBCM enabled.
 Creating Custom SCCM 2012 task sequences as per as requirement and testing the SCCM task sequence before
deploying to prod.
Environment: Windows XP, Flexera / Install Shield Admin Studio 2014, VBScripts, SCCM 2012, Windows
7,Windows 8.1, VM Ware 7.0, Microsoft’s App-V version 5.0,PowerShell, Altiris 7.1,Powershell

CIBC Bank – Toronto, ON Aug 14 – Sep 16

Senior Application Packager/SCCM

 Migrating application installation packages from Windows 7 to Windows 10

 Updating Windows 7 packages to Windows 10
 Used APPDNA for pre-migration application testing and compatibility issues
 Create Casper packages for Mac.
 Flexera / Install Shield Admin Studio 2015 utilizing for creation of packages.
 Create deployments to the target machines using Casper for Mac.
 Build custom software packages with the Casper Suite.
 Coordinate with SME for the specific packaging requirements.
 Applications designed for distribution through SCCM works in locked-down environment.
 Used PowerShell wrapper to wrap the APP-V and MSI packages for automated deployments via SCCM.
 Configure large scale enterprise deployments using Altiris7.1
 Involved in migrating packages from Altiris7.1 to SCCM 2012
 Created corporate golden image for production and updating periodically the same image with required security
patches for OSD via SCCM 2012
 Creating SCCM collections, SCCM advertisements, SCCM packages and publishing on the software center for
software deployment including OSD
 Maintaining extensive knowledge of System Center Configuration Manager (SCCM), Microsoft Deployment Toolkit
(MDT) and Integration of Both components, Enterprise BitLocker Management, Operating System Deployment and
Desktop Migrations
 Use VB Scripts to wrap the .MSI for automated deployments via SCCM.
 Maintenance and Administration of SCCM server
 Used Auto IT tool for automation of packages
 Configuration of applications and user settings capture via RES
 Facilitate roaming of user settings between Desktop and VDI environments using RES
 Working with Desktop and VDI environments using RES
 Used Orca for customization of transforms
 Implemented PL/SQL migration scripts to load data across multiple table by maintaining data integrity
 Troubleshooting issues reported in Software deployment, Software updates and Inventory collections.
 Using Microsoft SCCM for software distribution and package advertising and set up security policies with Active
Directory and created GPO's.
 Developed Custom SCCM reports using SQL Server Reporting Services
 Work with developers to Develop script to migrate data from SQL Server database to Oracle database
 Created Shims for application fixes for Windows 7 through Microsoft Application Compatibility Toolkit.
 Packaged applications for Citrix XenApp.
 Used the Workflow Portal and Process Manager in Symantec Workflow
 Creating Custom SCCM task sequences as per as requirement and testing the SCCM task sequence before
deploying to prod
 Give training to Junior Application Packagers in the team
 Expertise in extensive log analysis including windows logs and CCM logs
Environment: Windows XP, Flexera / Install Shield Admin Studio 2014, VBScripts, SCCM 2012, Windows
7,Windows 8.1, VM Ware 7.0, Microsoft’s App-V version 5.0,PowerShell, Altiris 7.1,Powershell
Region of Peel – Brampton, ON Oct 13 – Jul 14
Senior Application Packager/SCCM

 Flexera / Install Shield Admin Studio 2013 utilizing for creation of packages.
 Create MSI and MST (Transforms) packages for Windows 7 roll out.
 Used APPDNA for pre-migration application testing and compatibility issues
 Sequencing the application using Microsoft APP-V 5.0
 Converting .MSI and .EXE format to App-V sequences and virtualizing the applications.
 Applications designed for distribution through SCCM works in locked-down environment.
 Used SCCM 2012 for information gathering, application distribution and deployment.
 Create Custom reports using SQL Server Reporting Services
 Involved in upgrading from Altiris 6.5 to Altiris 7.1
 OSD deployment, software deployment and patches deployment via SCCM 2012
 Providing solution to the customer with HPCA (Radia).
 Used PowerShell to wrap the .MSI for automated deployments via SCCM.
 Deploy software to testing environments systems using Radia Systems Explorer and Radia Policy Manager in
preparation of the production environment.
 Providing delivery to the End user which includes HPCA (Radia) infrastructure Management.
Environment: Windows XP, Flexera / Install Shield Admin Studio 2013, VBScripts, SCCM 2012, Windows 7, VM
Ware 7.0, Microsoft’s App-V version 5.0, Citrix XenApp, Altiris 6.5,7.1,Powershell

TD Bank – Mississauga, ON Jun 12 – Oct 13

Senior Application Packager/SCCM

 Flexera / Install Shield Admin Studio 11.5 utilizing for creation of packages.
 Create MSI and MST (Transforms) packages for Windows 7 roll out.
 Responsible for package distribution and advertisement of packages.
 Responsible for building and customizing software application packages which are to be deployed seamlessly to the
various desktop architectures with varying software distribution methodology.
 Use VB Scripts to wrap the .MSI for automated deployments via SCCM.
 Work with SCCM Infrastructure Team on Side-by-Side migration from SCCM 2007 to SCCM 2012.
 Work with App-V infrastructure team and integration with SCCM 2012
 Sequencing the application using Microsoft APP-V 4.6
Environment: Windows XP, Flexera / Install Shield Admin Studio 11.5, VBScripts, SCCM 2012, Windows 7, VM
Ware 7.0, Microsoft’s App-V version 4.6, Citrix XenApp, ACT,MDOP

Hydro One Inc. Capgemini – Toronto, ON Jul 11 – Apr 12

Senior Application Packager/SCCM

 Package creation using Admin Studio Install shield and scripting skills related to application installation packages.
 Creation and testing of SCCM automated package installation.
 Flexera / Install Shield AdminStudio 9.5 was utilized for creation of packages, merge modules, and patches.
 Test all packaged software after packaging and doing testing via SCCM 2007.
 Packaged various applications per specs provided by client.
 Creating Application Compatibility Shim using Microsoft Application Compatibility Toolkit.
Environment: Windows XP, Flexera / Install Shield Admin Studio 9.5, VBScripts, SCCM 2007, Windows 7, VM
Ware 7.0, Microsoft’s App-V version 4.5

TD Bank – Mississauga, ON Apr 11 – Jun 11

Software Packager

 Responsible for Packaging and supporting the three of the Desktop Infrastructures at TD that are Retail, Wealth and
Corporate platforms.
 Remediation of XP installations packages for install on Windows 7 OS.
 Use variety of Tools to create, wrap, test and deploy the application packages.
Packaging process and procedures.
 Packaging the large complex applications designed for distributed environments and implementing upgrade patches
for application with VMware ThinApp.
 Created virtual applications using VMware ThinApp
 Converting .MSI and .EXE format to App-V sequences and virtualizing the applications.
 Creating Shims for application fixes for Windows 7 through Microsoft ACT.
Environment: Windows XP, Flexera / Install Shield Admin Studio 9.5, VBScripts, Win Batch, SCCM 2007, Windows
7, VM Ware 6.5, Microsoft’s App-V version 4.6,ACT.MDOP

Bank of Montreal – Toronto, ON Nov 10 – Apr 11

SCCM Software distribution Analyst

 Using Microsoft SCCM for software distribution and package advertising and set up security policies with Active
Directory and created GPO's.
 Provide application troubleshooting and Work with clients and vendors regarding software related issues, preparing
documentation on the status of application and maintaining the work log in Remedy (ITSM) for Incident Management
and Change Management Tickets.
 Working on Various applications to build MSI packages and using Transforms (MST), Merge Modules (MSM) and
Patches (MSP) according to the package requirement. Also working on Silent Installs for certain applications to
automate them for software distribution through SCCM 2007.
 Creating images for Windows 7 with MDT Lite Touch environment and use PXE boot for SCCM.
 Troubleshooting issues reported in Software deployment, Software updates and Inventory collections.
 Installation and troubleshooting of SCCM clients on Servers, Workstations and Laptops on the network.
Environment: Windows XP, Flexera / Install Shield Admin Studio 9.5, VBScripts, Win Batch, SCCM 2007, Windows
7, VM Ware 6.5, Microsoft’s App-V version 4.5

Aviva Insurance – Scarborough, ON Mar 10 – Nov 10

Senior Application Packager/SCCM

 Packaged various applications per specs provided by client to Windows XP and 2000 desktop environment.
 Wrote detailed technical documentation for each software installation, including all troubleshooting procedures.
 Standardize application process with the creation of Default Templates and Scripts for Wise.
 Scripting languages used included, VB Script and Win Batch.
 Wise Package Studio 8.0 was utilized for creation of packages, merge modules, and patches.
 Technical documentation was created and provided to customer in Robo Help, Word, and PDF formats.
 Create MSI and MST (Transforms) packages for Windows 2000 deployment.
 Work with project managers and the client base to test the performance of the applications before distribution through
SCCM 2007.
Environment: VMware 6.5, Windows XP, Wise Package Studio 8.0, VBScripts, Wise Script, and Win Batch.

IBM – Yellow Knife, NWT May 09 – Feb 10

Senior Application Packager

 Packaging the large complex applications designed for distributed environments and implementing upgrade patches
for application with VMware ThinApp.
 Packaged and Rolled out HP Printer Driver updates applications.
 Test all packaged software after packaging and doing testing via SCCM 2007.
 Flexera / Install Shield AdminStudio 9.5 was utilized for creation of packages, merge modules, and patches.
 Applications designed for distribution through Active Directory; and use of for patch management, in a locked-down
environment.
 Converting .MSI and .EXE format to App-V sequences and virtualizing the applications.
 Implement and maintain server virtualization using VMware.
 Implement Microsoft Business Desktop Deployment (BDD) 2007 & Microsoft Operating System Deployment feature
pack (OSD). This will better prepare the Agency to upgrade its desktop environment to Windows 7.
 Developing, implementing and monitoring maintenance plans and processes to improve the service levels provided to
the clients. Maintaining and administering systems and databases in
 Operation, providing expertise on system functionality. Making recommendations on system upgrades and creating,
documenting and maintaining operating standards and procedures. Providing usage and status reports to keep clients
informed about the effectiveness of systems, applications and databases.
Environment: Norton Ghost 11.0, SCCM 2007,Vista, Windows 7, Flexera / Install Shield Admin Studio 9.5, VM
Ware 6.5, Microsoft’s App-V version 4.5, Component Object Model (COM), (Softricity),VMware ThinApp
Service Alberta - Edmonton, AB May 07 - Apr 09
Senior Software Packager/SCCM

 Applications designed for distribution through SMS works in locked-down environment.

 Wrote technical documentation for each software installation, including all troubleshooting procedures.
 Standardize application process with the creation of Default Templates and Scripts for Win Batch.
 Work with the user to test the performance of the applications before distribution through SCCM 2007.
 Supporting Windows XP Professional & Windows Vista
 Packaged and Rolled out HP Printer Driver updates applications.
 Test all packaged software after packaging and doing testing via SCCM 2007.
 Used Orca for customization of transforms
 Working with Intel-based PCs & Notebooks (such as Compaq, Dell, IBM, etc...)
 Knowledge and experience of MS Windows security.
 Test all packaged software before moving them into production.
 Work with project managers and the client base to test the performance of the applications
 Modify, Develop and support custom departmental client/server applications for all the Service Alberta Ministries.
 Configure large scale enterprise deployments using Altiris 6.5
 Wrote, modify, integrate and re-template in Win Batch for mainframe software applications.
 Working on Silent Installs for certain applications to automate them for software distribution.
 Packaging the large complex applications designed for distributed environments and implementing upgrade patches
for application as provided.
 Used the Workflow Portal and Process Manager in Symantec Workflow
 Preparing documentation on the status of application and maintaining the work log in Remedy (ITSM) for Incident
Management and Change Management Tickets.
 Doing modification of old application into new template for win batch as required.
 Working on Various MS Office products according to the user requirements.
 Packaged J2SE (Java 2 Platform) versions according to the user requirements.
 Used AutoIT tool for automation of packages
 Implement Microsoft Business Desktop Deployment (BDD) 2007 & Microsoft Operating System Deployment feature
pack (OSD). This will better prepare the Agency to upgrade its desktop environment to Windows Vista.
 Troubleshoot SMS infrastructure and packaging issues Create SMS package deployment business process.
 Utilizes Altiris Software Virtualization Solution technology to create and manage packages.
 Troubleshooting tools used filemon and regmon.
 Used Application Sync for deploying thin applications up to date.
 Providing guidance, support in the deployment, troubleshooting and continued operation of VMware ThinApp.
 Provide research into VMware to help make the case for increasing server virtualization.
 Resolved Technical Problems for customers and other employees.
Environment: Norton Ghost 11.0, Microsoft App-Virtualization version 4.5 (Softricity), SCCM 2007, Windows XP,
Vista, Install Shield, Win-Batch Scripts, VMware ThinApp, Altiris 6.5, Component Object Model (COM).

Spectrum Health –Grand Rapids, MI Sep 06 - Apr 07

Application Packager

 Re-imaged laptops and maintained Compaq hardware infrastructures.

 Maintain databases within the Wise Conflict Manager to ensure that packages written and distributed do not conflict
with other applications.
 Work with project managers and the client base to test the performance of the applications before distribution through
Novell Zen works 7.0 or updated to the production servers.
 Used Desktop Imager to restore Microsoft desktop applications on laptops and desktops.
 Restored mainframe connectivity on laptops and desktops.
 Wise Package Studio utilized for creation of packages, merge modules, and patches.
 Working on Wise Package Studio 7.0 to repackage, build the application packages.
 Utilizes Altiris Software Virtualization Solution technology to create and manage packages for virtual applications.
 Create packages for Linux Red Hat .RPM packages.
 Wrote detailed technical documentation for each software installation, including all troubleshooting procedures.
 Standardize application process with the creation of Default Templates and Scripts for Wise.
 Consulted on various Novell Zenworksrelated packaging issues.
 Creating application objects configuring application objects to run from the user’s workstation, a network server, or a
Citrix terminal server.
 Packaged applications for Citrix XenApp.
 XenDesktop Deployment with Citrix infrastructure team.
 Build NAL objects to distribute an application to a workstation.
 Applications designed for distribution through Novell Zenworks in locked-down environment.
 Answered helpdesk phones, resolving user problems and documented solutions in Remedy system.
 Distributing applications to newly imaged workstations as part of the imaging process.
 Integrated J2SE with an Oracle database using RDMS.
 Supporting and deploying to web application servers such as Apache web server.
 Testing windows & Linux (Red hat) Applications and setup testing environment for Production.
 Providing advice and guidance Solutions of technical problems requires innovative thinking to analyze variables
involved and requires modifying processes and systems to address the problems.
Environment: VMware 5.0, Citrix, Windows XP, Wise Package Studio 7.0, VB Scripts, Wise Scripts, Novell
Zenworks, Citrix XenApp

First Citizens Bank –Raleigh, NC Apr 06 – Aug 06

Application Packager

 Provided application integration solutions for global Windows 2000 and Windows XP migration projects targeting over
100,000 desktops.
 Re-packaged over 250 applications into re-distributable Windows Installer (MSI) packages.
 Wise Package Studio 6.0 utilized for creation of applications packages, merge modules, and patches.
 Working on Various applications to build MSI packages and using Transforms (MST), Merge Modules (MSM) and
Patches (MSP) according to the package requirement.
 Working on Silent Installs for certain applications to automate them for software distribution.
 Specialized in packaging of large complex applications designed for distributed environments and implementing
upgrade, patch, and self-healing actions via MSI database.
 Provide application troubleshooting and Work with clients and vendors regarding software related issues.
Environment: VMware, Windows XP, Wise Package Studio 6.0, VB Scripts, Win Batch Files.

Texas Workforce Commission –Austin, TX Dec 05 – Mar 06

Install Shield Packager

 Packaged various applications per specs provided by client to Windows XP and 2000 desktop environment.
 Applications designed for distribution through Active Directory; and use of for patch management, in a locked-down
environment.
 Applications designed for distribution through Active Directory in locked-down environment.
 Re-packaged over 100 applications into re-distributable Windows Installer (MSI) packages.
 Provide technical support for all the users by remote desktop.
 Standardize application process with the creation of Default Templates and Scripts for Wise.
Environment: Virtual PC, Install Shield, Windows XP, VB Scripts, WMI Scripts, Batch Files

Wells Fargo Bank – Minneapolis, MN Feb 05 – Nov 05

Application Packager

 Working on Wise Package Studio 5.6 to repackage, build the application packages.
 Usage of VB Scripts and logic scripts to wrap the .MSI and to automate/schedule the tasks. Also worked on Batch
files and migrate them to VB Scripts
 Working on .REG files like creating/merging, debugging the invalid entries and working with existing Registry using
VB Scripts etc.
 Converting Win Install NAI’s to MSI format.
 Working on Various MS Office products according to the user requirements.
Environment: Windows XP, Wise Package Studio, VB Scripts, WMI Scripts, Batch Files, Ghost 8.0

MultiMax, Inc. – Rockville, MD Jan 04 – Jan 05

Wise Packager

 Provided application integration solutions for global Windows 2000 and Windows XP migration projects targeting over
100,000 desktops.
 Re-packaged over 250 applications into re-distributable Windows Installer (MSI) packages.
 Patch Management duties performed using Manage Soft.
 Wise Package Studio 3.X was utilized for creation of packages, merge modules, and patches.
 Applications designed for distribution through Active Directory; and use of for patch management, in a locked-down
environment.
 Developed tool in Visual Basic to speed up clean-up of custom Wise tables deemed unnecessary by global
consensus.
 Researched, documented and implemented Windows Installer Patch Management procedures for the company.
 Packaged various applications per specs provided by client to Windows XP and 2000 desktop environment.
 Worked with Desktop Engineering to establish a Core Baseline Build for the Windows 2000 and XP platforms.
 Standardize application process with the creation of Default Templates and Scripts for Wise.
 Consulted on various Tivoli-related packaging issues.
 Scripting languages used included, VB Script, Install Script, Perl, Wise Script, and Win Batch.
 Wise Package Studio 3.X was utilized for creation of packages, merge modules, and patches.
Environment : VMWare 4.5, Windows 2000, XP, Wise Package Studio, VB Scripts, Win Batch Files.

Exxon Mobil – Dallas, TX Jan 03 – Dec 03

Install Shield Packager

 Managed packaging assignments of nine (9) packagers and assisted with management of 8 packagers on Team.
 Working on Various applications to build MSI packages and using Transforms (MST), Merge Modules (MSM) and
Patches (MSP) according to the package requirement.
 Packaged various applications per specs provided by client to Windows XP desktop environment.
 Install Shield AdminStudio 5.5 was utilized for creation of packages, merge modules, and patches.
 Applications designed for distribution through Active Directory in locked-down environment.
 Scripting languages used included, VB Script, Install Script and Win Batch.
 Supported team with “on-demand” support, which included packages that needed last-minute alterations.
 Develop and support custom departmental client/server applications for the finance and human resources
maintenance, and production departments in a corporate environment.
Environment: Ghost, Install Shield, VB Scripts, WMI Scripts, Batch Files, Wise Script, and Win Batch.