Sauce & Spoon Project Plan

Milestones and Tasks

Milestone 1. Project Initiation

1.1 Shipping and receiving the tablets
1.2 Schedule an electrician
1.3 Connect the Sauce & Spoon marketing team with Terrific Tablets for
branding

1.4 Complete the wiring for both locations

1.5 Install tablets in the bar areas at the Downtown and North restaurant
locations
Milestone 2. Test Tablet Features
2.1 Add a reservation booking feature to the tablets
2.2 Upload the menu items and coupon values as a tablet feature
2.3 Sync up the tablet software with our POS system

2.4 Test out reservation systems

2.5 Integrated tablet software with their POS system

2.6 Run tests on the tablet software

Milestone 3. Training
3.1 Train the staff to update the menu
3.2 Train general managers how to enter payroll
3.3 Include payment security talking points in waitstaff training
Milestone 4. Launch
4.1 Create a launch day plan: staffing, troubleshooting, etc.
4.2 Create a procedure for securing tablets at the end of the night (at the
table or in a safe)
4.3 Create messaging about payment portal security to display on the
tablets
4.4 Implement a post-dining survey to assess customer satisfaction
4.5 Collect the data and use it for customizing the product mix

4.6 Check for alternate tablet arrangement

ject Plan

Notes Start Date Due Date Duration

Delayed by a few weeks because of the halt in supply

a few weeks
line
On track 1 Day

Possible without any risk 1 Week

It's the first time for wiring activity, it might take more
4 days
time and will have some issues

The delay will halt this process 2 Days

Need to re-estimate 1 Day

It's upto how Carter will handle the situation 1 week
It's highly unlikely that there would be any issue 2 days

1 Day
To be decided
The systems are never upgraded so there will be
2 days
certain issues
To be decided 1 Day

After the alternate tablet arrangement is done 3 Days

After the alternate tablet arrangement is done 1 Week
After the alternate tablet arrangement is done 1 Week

To be decided 1 Month

Need to re-estimate 1 Day

Would require new dates 1 Week

Would require new dates 1 Week
Would require new dates 1 Month

To be decided 1 Week
 PHASE ONE
Task Owner Status WEEK 1 WEEK 2 WEEK 3
M T W R F M T W R F M T
E PHASE TWO PHASE THREE
WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8
W R F M T W R F M T W R F M T W R F M T W R F M T W R
ASE THREE PHASE FOUR
WEEK 8 WEEK 9 WEEK 10 WEEK 11 WEEK 12
F M T W R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

Shipping and receiving the tablets

Upload the menu items and coupon values as a tablet feature
Sync up the tablet software with our POS system
Complete the wiring for both locations
Integrated tablet software with their POS system
 Estimated Duration
Notes (Days)
Optimistic

Delayed by a few weeks because of the halt in supply line a few weeks a few weeks
It's upto how Carter will handle the situation a few hours a few hours
It's highly unlikely that there would be any issue a few hours a few hours
It's the first time for wiring activity, it might take more time and 2 days 2 days
The systems are never upgraded so there will be certain issues 2 days 2 days
 Confidence
Most Likely Pessimistic Rating Known Dates
(H/M/L)

1 month 2 months L
a day a week M
a day a week H
4 days a week M
4 days a week L
Additional Resources
Title Link Date Added
Notes
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description
Order placing experience The amount of time between placing an order
Checkout process and delivering
one-minute it to thetime
checkout table
and ensure the
Software quality checkout process
aim for 98% order is seamless
accuracy and easy
in cutting to on
down
navigate
incorrect
less than orders
5% of customers who use the tablets to
report technical issues each week
 Evaluation Questions Evaluation Indicators
Is the order placing and delivery time reduced by a good average is eight minutes for appetizers
30
How minutes
happy ?the customers are with the tablet and 12-15customer
Measure minutes satisfaction
for entrees rate by asking
checkout process?
How accurate are the orders placed by our them
Orderaplacing
simple accuracy
question is
afer checkout
meeting process
expectations
customers?
What is the percent of issues reported by our Reduce the number of order placing issues
customers in this month?
Criteria Met?
FALSE https://
www.coursera.or
FALSE g/learn/applying-
FALSE Customer
project-
Satisfaction
Are customers
FALSE
receiving the
Are customers
FALSE correct orders?
having
Guests awhobetter
use
FALSE dining
the tablets
Guests are
withwith
FALSE experience
50% more
shorter waitlikely
FALSE to recommend
times report
FALSE Tablet
wantingEase of
to return
Use
Do all the tablets
FALSE
work as
How quickly are
FALSE expected?
customers
FALSE learning how to
FALSE Tablets
navigate the
functions
Waitstaff can log
FALSE
into
98%their
of tablet
FALSE accounts
customerson the
who
FALSE first try
use tablets
FALSE receive the
FALSE Survey
question
“Does the types
new
FALSE
feature improve
FALSE user experience
FALSE When did you
and satisfaction
first
Did you about
hear
FALSE this feature?
encounter
On a scaleany of 1–
FALSE technical
5, where
Would you 1 is
FALSE difficulties
“very easy”while
and
recommend
Do youatknow this 5
FALSE is “not
feature all
to a
which other
FALSE friend?
banking apps
FALSE include this
FALSE “How satisfied
are our
FALSE customers with
FALSE Do
the wenewoffer
enough
How often high-
do
FALSE protein options to
you
Why use our
is our meal
best-
FALSE fit your
kits? active
selling
How many pasta of our
FALSE primavera your
new recipes
FALSE favorite
would you recipe?
make
FALSE again?
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Survey Questions
Quality Standards
Criteria/Description Evaluation Questions
The amount of time between placing an order Is the order placing and delivery time reduced
and delivering
one-minute it to thetime
checkout table
and ensure the by
How30happy
minutes
the?customers are with the tablet
checkout
aim for 98%process
order is seamless
accuracy and easy
in cutting to on checkout
down process?
How accurate are the orders placed by our
navigate
incorrect orders customers?
less than 5% of customers who use the What is the percent of issues reported by our
tablets to report technical issues each week customers in this month?
 Evaluation Indicators Survey Question
a good average is eight minutes for appetizers What was the food delivery time after your placed orders on
and 12-15customer
Measure minutes satisfaction
for entrees rate by asking tablets?
Did you like the time of food delivery on table?
them a simple question afer checkout
Order placing accuracy is meeting process Was the food delivery time on table better than other restaurants
expectations
Reduce the number of order placing issues you
The visit?
checkout process didn't have any issue?
How long did your dinner take tonight?
Did you receive the same food that you ordered on your tabletop
tablet?
What items you ordered were served with wrong items? (what was
order)
Did the(what
tabletwas served instead)
application work well during your entire dining
experience?
The food was served within 30 minutes after placing an order?
Did you face any challenge while processing the payment with the
application
Were there or your
any bank? you faced while dealing with the
challenges
application?
How was your Please specify.
overall experience with the tabletop tablets?
Did your dinner take less time than the last time you visited?
What other payment options would you like us to add in our
application?
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3
Multiple choice 15 mins 20 mins 30 mins
Yes/No Yes No
Scaled Yes No Somewhat
True/False Yes No
Open-ended Open-ended
Multiple choice Yes No Some items were wrong
Open-ended Open-ended
Yes/No Yes No
True/False 1 FALSE
Yes/No Yes No
Scaled Some challenges No challenges Lot of challenges
Open-ended Open-ended
Yes/No Yes No
Open-ended Open-ended
ends on question type)
Option #4 Option #5
More than 40 minutes

Needs improvement Not good