Business English Final Exam June 2023
Time allotted: 1h30
NAME: ..................................................
INSTRUCTIONS: Read carefully and choose the right answer(s) from the list(s). For each question or statement, ONLY ONE
CHOICE IS CORRECT. REPORT ALL YOUR ANSWERS IN THE TABLE PROVIDED AT THE BOTTOM OF EACH PAGE.
1. What term best describes Laura's positive emotional 6. What term best describes the company's efforts
response to receiving recognition for her performance? to promote continuous learning, professional
Laura recently received recognition from her growth, and employee satisfaction?
supervisor for her outstanding performance on a Sarah works for a company that encourages
challenging project. She feels a sense of
employees to take on challenging assignments and
accomplishment, pride, and happiness knowing that
her hard work and dedication have been
provides them with opportunities for continuous
acknowledged. learning and professional growth. Sarah feels
a. Job satisfaction motivated and fulfilled as she consistently expands
b. Employee motivation her skills and knowledge through various training
c. Career development programs and developmental opportunities.
d. Work-life balance a. Talent management
b. Employee engagement
2. Which of the following is a factor that can c. Career development
influence job satisfaction? d. Performance appraisal
a. The number of hours worked each week.
b. The level of income received from one's 7. Which aspect of job-related satisfaction does
job. this situation exemplify?
c. The size of the company an individual The company introduces an Employee of the
works for. Month program to recognize outstanding
d. All of the above. performance and contributions. Each month, a
deserving employee is selected and publicly
3. Which of the following is NOT a consequence of acknowledged during a company-wide meeting.
high job satisfaction? a. Work-life balance
a. Increased productivity. b. Compensation and rewards
b. Lower employee turnover rates. c. Career development
c. Increased absenteeism. d. Recognition
d. Higher levels of employee engagement.
8. Which stage of team building are they likely in?
4. What term best describes Mark's strong emotional A team is experiencing frequent conflicts and
attachment and commitment to the organization? power struggles. Individual team members have
Mark feels a strong connection to the organization he conflicting goals and there is a lack of cohesion.
works for. He believes in the company's mission and a. Storming stage
values, actively participates in company events, and b. Norming stage
consistently goes above and beyond his job c. Forming stage
responsibilities to contribute to the company's d. Performing stage
success.
a. Job security 9. Which stage of team building are they likely in?
b. Employee loyalty A team has achieved a high level of productivity
c. Work-life balance and cohesiveness. They are effectively
d. Career development collaborating, making decisions collectively, and
achieving their goals.
5. Innovation can be defined as: a. Storming stage
a. Implementing existing ideas in a new way. b. Norming stage
b. Developing new products or services. c. Forming stage
c. Utilizing technology to improve efficiency. d. Performing stage
d. All of the above.
1 2 3 4 5 6 7 8 9
1
Business English Final Exam June 2023
Time allotted: 1h30
NAME: ..................................................
INSTRUCTIONS: Read carefully and choose the right answer(s) from the list(s). For each question or statement, ONLY ONE
CHOICE IS CORRECT. REPORT ALL YOUR ANSWERS IN THE TABLE PROVIDED AT THE BOTTOM OF EACH PAGE.
10. What does work-life balance refer to? 15. According to Theory X, employees are primarily
a. Completely separating work and personal life motivated by:
b. Giving equal time and attention to work and a. Intrinsic rewards and personal growth.
personal life b. Autonomy and empowerment.
c. Prioritizing personal life over work c. External rewards and punishments.
d. Eliminating personal life to focus solely on work d. Collaboration and teamwork.
11. Which of the following is a potential consequence 16. Based on the conversation, which factor is being
of an imbalanced work-life situation? discussed?
a. Increased productivity and efficiency Employee A: "I'm really enjoying my new role. The
b. Improved mental and physical health challenging projects and opportunities for growth
c. Burnout and decreased well-being have been keeping me motivated. I feel a sense of
d. Enhanced job satisfaction accomplishment when I complete them successfully."
Employee B: "That's great! I've noticed how much
you've been thriving in this position. It's inspiring to
12. What are some common strategies for achieving see your enthusiasm."
work-life balance? a. Motivator factor
a. Working longer hours to complete tasks b. Hygiene factor
b. Multitasking and doing personal tasks during work c. External factor
hours d. None of the above
c. Setting boundaries, prioritizing, and delegating
tasks 17. Based on the conversation, which factor is being
d. Sacrificing personal needs for work commitments discussed?
Employee A: "I can't stand the toxic work
13. What are the potential benefits of achieving work- environment we have here. There's constant conflict
life balance? among team members, and our supervisor doesn't
a. Increased stress levels and dissatisfaction address it effectively. It's really affecting my job
b. Improved job performance and productivity satisfaction."
c. Strained personal relationships and decreased well- Employee B: "I completely agree. It's draining to deal
being with all the negativity and lack of support. I wish
d. Enhanced career progression and promotion things would improve."
opportunities a. Motivator factor
b. Hygiene factor
14. What is the role of time management in c. Intrinsic factor
achieving work-life balance? d. None of the above
a. Time management is not relevant to work-life
balance. 18. Which management style is exemplified in this
b. Effective time management helps individuals scenario?
prioritize tasks and allocate time for personal A team leader assigns specific tasks to each team
activities. member based on their individual strengths and
c. Time management only applies to work-related expertise. Throughout the project, the leader
responsibilities. encourages open communication, seeks input from
d. Poor time management leads to a healthier work- team members, and considers their suggestions before
life balance. making final decisions.
a. Democratic (participative)
10 11 12 13 14 15 16 17 18 b. Autocratic (authoritarian)
c. Laissez-faire or hands-off (delegative)
d. None of the above
2
Business English Final Exam June 2023
Time allotted: 1h30
NAME: ..................................................
INSTRUCTIONS: Read carefully and choose the right answer(s) from the list(s). For each question or statement, ONLY ONE
CHOICE IS CORRECT. REPORT ALL YOUR ANSWERS IN THE TABLE PROVIDED AT THE BOTTOM OF EACH PAGE.
19. Which management style is exemplified in this 24. How does effective quality standards management
scenario? impact an organization?
A manager closely supervises their team members, a. Decreases customer satisfaction
closely monitoring their work progress and ensuring b. Increases operational costs
that they follow specific instructions and guidelines. c. Enhances reputation and customer trust
The manager maintains strict control over decision- d. Limits innovation and creativity
making and rarely seeks input or feedback from the
team members.
a. Democratic (participative) 25. Which management style is exemplified in this
b. Autocratic (authoritarian) scenario?
c. Laissez-faire or hands-off (delegative) A manager believes in giving their employees the
d. None of the above freedom to work independently and make decisions on
their own. They provide guidelines and expectations
20. Which stage of team building involves setting clear for the project but allow the employees to determine
goals, clarifying roles, and establishing initial the best approach and take ownership of their work.
communication channels? a. Democratic (participative)
a. Forming stage b. Autocratic (authoritarian)
b. Storming stage c. Laissez-faire or hands-off (delegative)
c. Norming stage d. None of the above
d. Performing stage
26. The team role of a "Plant" is best described as
21. The team role of a "Completer-Finisher" is someone who:
characterized by: a. Develops practical strategies and plans to achieve
a. Being detail-oriented and ensuring all tasks are team goals.
completed to a high standard. b. Generates creative ideas and approaches, often
b. Challenging assumptions and providing alternative with unconventional thinking.
viewpoints. c. Acts as a spokesperson for the team and represents
c. Encouraging and supporting the team members, its interests.
boosting morale. d. Provides specialist knowledge and expertise to
d. Monitoring progress and evaluating the team's support the team's objectives.
performance.
27. Which of the following is not a question that
22. What is the primary objective of quality standards individuals may ask during the Norming stage of
management? team development?
a. Maximizing profits
b. Minimizing customer complaints a. "How can we enhance collaboration and
c. Meeting regulatory requirements cooperation within the team?"
d. Ensuring consistent quality and customer b. "What are the shared values and norms that guide
satisfaction our team's behavior?"
c. "How can we improve our team's decision-making
23. What is the significance of diversity in a team? processes?"
a. It hinders effective communication and collaboration d. "What are the potential conflicts or challenges
b. It creates a homogeneous environment with limited we may face as a team?"
perspectives
c. It fosters creativity and innovation through 19 20 21 22 23 24 25 26 27
different viewpoints
d. It promotes conformity and discourages individuality
3
Business English Final Exam June 2023
Time allotted: 1h30
NAME: ..................................................
INSTRUCTIONS: Read carefully and choose the right answer(s) from the list(s). For each question or statement, ONLY ONE
CHOICE IS CORRECT. REPORT ALL YOUR ANSWERS IN THE TABLE PROVIDED AT THE BOTTOM OF EACH PAGE.
28. According to Herzberg's motivation-hygiene 34. What are hard skills?
theory, which one of the following is not considered a a. Technical skills and knowledge specific to a
hygiene factor? particular field.
a. Salary and benefits b. Interpersonal and communication skills.
b. Work conditions c. Problem-solving and critical thinking abilities.
c. Job security d. Adaptability and resilience.
d. Recognition and personal growth opportunities
35. Which of the following is an example of a hard
29. According to Herzberg's motivation-hygiene skill for an engineering student?
theory, which one of the following is considered a a. Teamwork and collaboration.
motivator factor? b. Programming languages.
a. Working conditions c. Leadership and management.
b. Salary and benefits d. Time management and organization.
c. Opportunities for advancement
d. Job security 36. Which of the following is an example of a hard skill for
an engineering student?
30. The criterion for quality that focuses on the a. Problem-solving and troubleshooting.
consistency and dependability of a product or service is: b. Conflict resolution and negotiation.
a. Performativity c. Empathy and emotional intelligence.
b. Aesthetics d. Software proficiency.
c. Value for money
d. Reliability 37. Which of the following is an example of a soft skill
for an engineering student?
31. The criterion for quality that emphasizes the a. Engineering principles and theories.
overall cost-effectiveness and affordability of a b. Mechanical design and prototyping.
product or service is: c. Conflict resolution and interpersonal skills.
a. Performativity d. Data analysis and statistical modeling.
b. Aesthetics
c. Value for money 38. Why do people choose to downshift?
d. Reliability a. To increase their workload and productivity.
b. To achieve a higher social status.
32. Invention can be defined as: c. To prioritize personal well-being and
a. The creation of a new product, process, or work-life balance.
technology. d. To accumulate more material possessions.
b. The improvement of existing products or processes.
c. The commercialization of a new idea. 39. Which criterion for quality refers to the ability of a
product to withstand wear, decay, or deterioration over
d. The implementation of new organizational practices.
time?
a. Sustainability
b. Durability
33. In the business market, what does the term "shakeout" c. Longevity
refer to? d. Resilience
40. Which of the following factors can contribute to work-
a. The process of eliminating competition through
related stress?
aggressive marketing tactics
a. Tight deadlines and high-pressure situations
b. The process of reducing the number of companies or
b. Unclear job expectations and role ambiguity
products in a market through mergers, acquisitions, or
c. Lack of control over one's work
bankruptcies
d. All of the above
c. The process of introducing new products or services to 28 29 30 31 32 33 34 35 36 37 38 39 40
gain market share
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d. The process of adapting to changing market conditions
and customer preferences
